24 Hours: The call centre story (Aired: February 2004)
HTML-код
- Опубликовано: 26 авг 2024
- 24 Hours: Every night thousands of men and women gather in giant call centres all over India taking on a new identity for nine hours of so. They are the faces and stories behind the acronym that we know as BPO - a multi-crore business process outsourcing industry that makes headlines every day. A profession which has sparked off a fierce debate over whether it will power our nation's economic resurgence or turn India's youth into what one write provocatively called 'cyber coolies.'
Watch full show: www.ndtv.com/vi...
I have gone through all this . I can understand the pain and struggle. Now my life has changed, I have moved to another country where work is not that complicated and money is good. I thank God for everything I have now.
Pragati Tiwari Canada??
@@Debakun UAE
Pragati Tiwari all the best for your life ✌🏻
@@Debakun thank you so much
Even I went through all this in 24/7 Customer Private Limited. Now, I am into freelancing.
You know when she said she wanted to study but could not as she had to support her family... that breaks my heart :(
And that happens in the Philippines too. It's an asian practice. You have to support economically your parents once you work.
I work in an outsourcing BPO too, but in El Salvador, Central America, but since we are nearshore, just 1 or 2 hours behind from the U.S so we still work during the day unlike people in India or Philippines who work in Asia.
I'm working for order processing for medical devices so I don't take calls. My job is helping me to support my university studies and to live alone... Eventually I will get out of the BPO to work on my career field
Most of us who are working in call center are there because of the very same reason so feel sorry for at least millions of us
@@singhkhan6580 wht reason sir ?
i rally salute each and every indian working in a call centre .. and helping supporting their families finincially ... cos i am also working in a call centre my dad past away 2 years before when i was in 12 class... unfortunately i have to left my studies cos after my dad i m the only one responsible person to take care of my mom and younger brother finincially... and at that time my qualification was just 11 cos i left the studied when i was persuing 12 ... although my comm skills was gud.. then one of my friend told me to go for a interview in call centre ... then i went there and get selected and today i am earning gud money ... only because of call centres...
thankyou all the Indian BPO
But there is the fact that many of lack sufficient English proficiency to properly help customer. Most Indian reps do not speak English as well as the people featured in this video. I have encountered reps with totally unintelligible speech.
+Ihdc1 - that's why i've stopped calling when i have a phone or cable problem. Cause half of them can't understand or speak the language. I'd rather go in my local store and speak to someone in English
+Jatin Sahdev I always thought the life of a call center employee was really bad
Jatin Sahdev same my story
Jatin Sahdev
Children all over the world are working so hard to earn their livelihood with honesty . Let us accept their efforts cordially . Good wishes.
I hate call centres......but when youre helpless with no better jobs...this is the only option left....
Absolute garbage bs job,! hate call centers with a passion , robots need only apply.
Exactly
This is only option in Latin America as well even though you have your degree from your high school
@@livelifewithmomo6585 first of all u evn can't write simple English so getting selected for call centers jobs is way too far u just go to park at 5 pm set ur stall nd sell momos that's ur level of job u got it....
Right
I've spoken to call center execs in the US aswell, some of them are clueless what they are even talking. For call center execs in india, just like in any other country, it is bread and butter for them and their families. Why make fun of them. In India people are multilingual, they speak 2-3 languages and english as well. They put in maximum effort to give 200% on the job. Respect ..maximum respect
Other, than English, all,those others languages are almost the same in India. There's nothing extraordinary about being about to speak hindi & urdu altogether cause it's so similar. It's not like a person who can speak Russian, English & Arabic ( like many of RT's foreign correspondents)
***** simply ask ' i want to speak with someone who speaks US english', most likely your call will be rerouted to someone who speaks your accent.
Stephen Harper Hindi & Urdu is not what i am talking about. how about comparing Tamil and Gujrati, Marati and Telugu, Kannada and Marwadi, i am sure you know there are many other and hundreds of other languages that do not have a script. looks like you just want to argue.
+savory icon To bragged 2-3 even make it 4 or 10 languages is LAME when there's a country that had 100 languages :-) it's the Philippines the new call center capital :-)
jhen Because India is worlds largest IT hub and a lot more .. call center is not an option for a well educated Indian . and our languages are not like Tagalog which uses English scripts .. we have around 20 languages with own scripts . your country will grow more if you teach your teenagers to use condom as most of the girls are single mothers at the age of 19.
I’ll never be rude to people working at call centers again. No matter how frustrated I am in the moment, overall, I am very lucky! I admire them so much.
That second guy with glasses has a Golden voice and superb accent. He should explore his potential.
Listen I work in a call centre in Canada , regardless where you work , call centres are hell. I’m a native English speaker , I’m treated FAR better then someone in the next cubicle that might have an accent, unfortunate, but that’s the way it is .
People routinely ask me where I’m located
OMG that beep tone would drive me mad. I’d here it in my sleep. They can’t even get time off the phones to interview the customer representatives.
PTPOP I couldn’t agree more 😂😂😂
Pt pop at it again !🔥🔥🔥🔥
I’m a filipino and I had an experience working with Indian company (Circo) they are very sweet, hard working and very nice people to work with ...
Sandra would be 36 years old today.. wow
i wonder where she is, call centers are hectic. people don't stay for long.
@@LeoDeki I wonder how you would like it if Sandra was your sister, or daughter, or niece, or essentially another human being deserving respect...shame on you for such a comment...please reflect on this...
Hahaha
Sandra bhai ab maal nahi rhi
India is a great coutry and these guys are working real hard!
Working for pennies and wasting everyone's fucking time
...for a peanuts.
The upper comments must be from white people I'm sure
@@ferwasborn4this Whites can be poor too.
@@moldovanmoldovan7593 what is peanut for you is gold for them
The accents man😂😂😂
This is where I started my MNC experience. Amazing memories created.
Put the customer on hold to answer an interview question. 😅
Early to mid 2000's was the best time for India !
One of the pioneers of the call centre industry and one of the 1st to deal in voice based processes.
I'm a WBCS Officer but salute to you guys
I'm enthralled because of their great accent!
And that happens in the Philippines too. It's an asian practice. You have to support economically your parents once you work.
I work in an outsourcing BPO too, but in El Salvador, Central America, but since we are nearshore, just 1 or 2 hours behind from the U.S so we still work during the day unlike people in India or Philippines who work in Asia.
I'm working for order processing for medical devices so I don't take calls. My job is helping me to support my university studies and to live alone... Eventually I will get out of the BPO to work on my career field
In NDtv when i am studying in st Thomas college
In Group discussion abt topic
Love
They all interviewed me
I swear they are being used... i swear they are being used, all i see is a routine being done identically every day but all that differs is the term “job”
The trainer is from Ghatkopar.
Accent hardly matters if we are pronouncing the words correctly.
I got rejected in Knack just cz of my accent 😄😄
The people who r taking calls in this clip would be definitely on good positions today.
I have heard other Indian accent on women and actually Sandra's is really good. If I didn't know, I would assume that she is American.
In USA salary 2500$ per 6-8 hours
In India salary 12000 per 6-8 hours...
It's even less than that. I work in a call center for 9 hours per day and get paid 9000 per month. And if i take any leave, these 1000 are deducted.
And in Pakistan huh ???
Salary varies from 9k to 35 k a month for 9hrs shift alobg with incentive
Sandra is cute ❤😍
thats a fake name
they used to talk with
It's her real name
modern slavery
TrueIndian 31 it's called earning a living. Go collect your welfare and get back to your cereal and cartoons
TrueIndian 31 modern scamming
It is called: Capitalism.
This is how they live besides this is more unwind than working at the field or to fix car etc...
Tati
sorry! but this kind of business is taken to the philippines already!
Hi
Outstanding performance
vry hard job bpo job
Listen to the lady in 9:08 she speaks truths
That lady Sandra was my senior in air india haha 😂
She's air hostess?
20 years back😮😮😮😮😮
The last one spoke very well , I think so ...
8:15 when you focused but beautiful AF
Bpo jobs have changed a lot than what shown in this video
This video was shot around 2008.
@@udennyn 2004
good, we have two languages atleast to attempt call center
It's a tough job
Its not as long as you are willing to learn it would be really easy for you to adapt all you have to do is to take all the information and knowledge perfectly.
Why its very difficult to understand their indian english accent am i the only one experiencing this?
Learned English from British(Colonial) and had to learn North American accent for the job. Those were the days. Kids right out of colleges
I used to be a part of Dell, Microsoft, Linksys and two captive giants of tech support industry. I would say it was so dependent on Google, MSN and Yahoo based SEO. Now, Google has blocked our IPs from running campaigns (majorly billing) the US customers and mostly scams are going on. The NASSCOM or government of India did nothing. The head of NASSCOM (Raman Roy) who got famous by Spectramind (I am an ex-employee) is the one who started these scams to get more QResolve customers (the pop-up thing). What an irony!
5:12 LOL
I dated an Indian woman, we did beautiful things together
🙏🙇 thanks a lot mam
Bismillah.we r living in an era where we face clash of civilization. I Pray Allah to help all ppl. Ameen. Thanks
@Sandra How are you?
THESE are SCAMMERS
Lol, the clocks @ 1:46.
How to apply call center job
Don't apply thats the best way to apply
....
How much money do i need to setup a B.P.O??
Tera aukat se bahar hai bhosideke kya samja paan ka thela ya pau bhaji ka thela laga raha hai jo itna asan se bol raha hai tu chuitye desi pata nahi kaha kaha se ajata hai esa chuitya logo comment karne chuitya Bpo kholega chup madarchod. ...
0:22 TANALT KA TADKA
SAD...
I always get calls from these guys saying I’ve got a virus or saying they are IRS idk why
That's scammer it's call centre
People think it's very bad job this job pushes you out of your comfort zone and believe me dude if you've done this job and if you are able to manage the BPO stress and then every job you will find very easy. Indian parents always says:- " my child Will become engineer and doctor , etc but nobody says that my boy will go into the BPO " this is the harsh reality of India . BPO is a good industry and yes there are good opportunities if you're hard working and intelligent like the other sectors but yeah a little bit of bootlicking is needed for those opportunities 😂😂
Call center my foot
@@rohitd4026 because you don't know the reality dude or you've not handled the pressure!
@@rickeyupadhyay6898 im a software engineer
Bpo my foot
@@rohitd4026 How many people are working under you?
@@rickeyupadhyay6898 im an engineer
I dont want anyone to work under me
Im genius
I think it's scammed BPO
Their accent 👍👍👍😮😮 damnn
Jio call center mumbai valey ab time zaada hi maag rhi hi keyu batavo 12 minutes nahi hi hamarey pass ap ka call center valey itna busy hi to
What abt there salary
Kase milti h isme job hindi me milegi
9561464272
We all should do mass com only asking questions
such a headache when i encounter an indian customer service rep...i take more effort to understand the accent...and when i complain to them, instead of me getting angry it's them who get offended
As if ur accent is clear..u bullshit people have 50 states and 50 different accents..loosers 👎👎👎👎👎
if an american caller is rude and abusive to indian staff then the staff should say to that person in hindi "haramzade sandas mai jake tera mu aur ganda kar. jada bolega tau tera account mai gotala ho jaye. aur obama ko dubara india nahi bulyenge.
jo man what the fuck did you say?
@@newtab1234 Try Google translate. You can replace obama with trump though.
I want to join international call center
Which American says status the way she pronounced it? I have lived in the US for 20 years. @9:39
Canadians say it as “STAY TUS”
Good accent everyone has.
Bihar panchayeti raaj me vacancy nikla huwa he usme dhandli ho raha he
I Wish I Was A Hacker.. I Would Like To Hack All Their Call Centers And Retrieve All The Stolen Money Back To The Proper Owners. If I Could I Would Send Viruses To Their Computers Since The Computers They Use Are Cheap Computers.
No this is a real call center
Kottayam KL05 ❤️
How these guys has a American accent?
Nice culture
Track. Mail above vashi station 😎
hello Your computer has a virus
Can u help me for call centre job?I am interested to joining this job
If you are from delhi, then I can give you reference in west delhi
Full fucking jobs in call centre/ Bpo !!!!!
4:22 Are you sure about that?
Right lol
Indians nationality are very hard accent.sorry those I'll say.but that's the truths. . I'll much prefer Philippine nationality more clever and clear speaking in English easy to learned the accent even American accent and has a good grammatical intends to deals customers
Sorry old video...
Hi
Honestly this is the worst sector in business processing outsourcing. Dear gawd. Low pay, long hours and being connected to that headset feels like you are in chains. There are so many better fields out there. Freelancing, biologist, video game testing. Etc. Aim for the best in life but what ever you do. Steer clear from this industry.
finance calling chupinchandi inenglish
I'm also working
NDTV me sbhi zombies bhare pade hai.....jabhi channel lagao aise bolte jaise khana khake nahi aaye ho...😂😂😂
how to search call centre job
Are these scammers?
see scamsters do not work for companies.There are many scam callcentres but call centre for companies and scam call centres are different.
lol
ये जॉब तो सबसे घटिया है
❤️😭😁❤️🙄nashim
कॉल सेण्टर एक बहुत घटिया जॉब है.
Sahi kaha
@Sanyas Tek Says the jobless bloke who never earned a penny ! 😆😅😃😂😅😅😁😅😃😅
Beggers can't choose , India has a severe overpopulation problem and so you don't have work , for survival somebody has to get I to these places , I know these places are real hard , take a toll on your physical and mental health , but it's good cause you still have an option , save money and invest time on what you actually are interested in like studies , you should find something better while working there , not saying it's easy but possible
80 % of indians are good in english but horrible accent...whatever they do still indian accent...Filipinos are better accent specially in copying american sounds...usually indians eats the words....
I agree its so difficult for me to talk to east Indians. I do bettet with Chinese and they can be very difficult. Its somthing about Indians accents that are hard and i cant lie there voice infuriates me ,its annoying AF. Then when they get mad at me for always saying pardon me or sorry can you repeat . Like i should be the one getting mad not you!
i don't understand! how difficult is it for you eole to understand us..!! brits and australians can understand us but some dicks from US don't! i get mad at them when few of them don't understand me and hope, those calls don't get monitored!! lol because if they do, i'm fucked!! lol
hahaha it makes me smile while reading the comments, so meaning British and Australians can understand the indian English wow thats cool! i dont know the fact behind that!!! it might be British are indians ✌✌✌the call center capital is the Philippines why??? well coz we're good in intonation, pronounciation, and accents, specially if we have good trainings....try to search the youtube you'll see the Filipinos how to talk over the fone....
Nonsense! I get Indian helpcentre help for internet fibreoptic broadband, [Calling from UK] and they are really helpful, and always have solved the problem, and are clear speaking without a horrid fake American accent. :)
Tushar D Tushar D Indians always sound like they are mad, Mexicans are good because most of them have been in the us and they got rid of their accent or it's barely noticeable so you couldn't tell if an agent is Mexican, but you can always tell when someone is from India because they have an ugly accent and they never seem willing to help
FFY
hi gayes call center is best place to improve your communication skills as well as your tunge .
Narendra Bisht is that it r
Narendra Bisht are you into call centre ?
Dnt agree....u can join bpos if u already hv excellent communication skill
Lalit Chauhan yes they only take people with fair communication..only for hindi/state language BPOs they take people with not so good communication.
And we know without English there. Won't be good future.
If you pause @ 8:23 you can find lu|\D ..😀
scammers