FULL RECALL STOP PRINTING - Cautiously Requested By Bambu Lab
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- Опубликовано: 1 фев 2024
- We received an important email update from Bambu Lab about the A1 heated bed cable issue. Out of an abundance of caution Bambu Lab is advising all owners of their A1 (not A1 mini) to cease operation until further notice from their official channels. We do not know if there will be an official recall, and Bambu is asking for patience while they work out the best, safe solution.
LM Discord (for more details and discussions)
loyal.ms/discord
Updated Bambu Lab Blog:
blog.bambulab.com/a1-recall-u...
#3dprinting #bambu #recall 
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Updates are here. New post from them early this morning, it's progressed to a Full Safety Recall. Details on the bambu blog. blog.bambulab.com/a1-recall-update/
Just got my first couple of sales on Etsy selling some of my prints and now I'm gonna have to put things on hold until they figure out a solution. Fingers Crossed its quick. I'm glad they are looking out for us and trying to get the word out.
I appreciate that you see it this way too. It's a frustrating situation, but the right thing to do when safety is a potential concern.
This is a major bummer for me. I managed to get up the funds for an A1 combo and 11 spools of material to get back in the local craft fair scene. I love my A1. I’m hoping they can come up with a path forward and whatever solution can be in my hands in enough time to be ready for the spring shows. I am very thankful for Bambu’s resolve and respect for the community but dang I sure am crestfallen to not be able to run the new hotness. I do see that they pulled the A1 from the store so that’s good.
That is a bummer, and this is definitely out of an abundance of caution. We expect some details from them shortly, but I am positive they will do the right thing, they are handling this very well.
could be worse. could of bought a printer from a company that doesnt care about customers and does nothing until ur printer doesnt work anymore or even worse ur house catches on fire?
This is just a life lesson for new products in general. I've been burned before buying something on release or within the first few months. I quickly made it my philosophy to force patience on myself to wait at least a year (maybe less depending on type of product, but with printing usually a year a close to it) before purchasing to make sure the kinks are ironed out.
How come Bambu hasn’t posted anything yet to stop using it?
very true. i personally NEVER buy anything new . i always wait min. 6 months @@Ub3rMario
This is definitely a bummer. I got my A1 and AMS all set up and got the message from Bambu Lab. I am happy that they care about their users and safety. Hope everyone is safe and well. Thank you for all you do Moses.
I know, it's frustrating. I love mine too! You are very welcome and hope you are well too.
Thanks for the info. I got the mail as well and through you opened a ticket when the blog announced the issue. I had a big project to complete this weekend with the printer and now it will just have to wait. Great work once again.
You are very welcome! I am glad they are taking this so seriously.
I don't own a Bambu printer yet but i find it very professional to inform people to stop printing. They took the responsibility. I can understand how frustrating this can be but imagine that most companies that sell 3d printers will not admit or inform their customers. I have seen many RUclips videos, pictures and articles in which 3d printers went on fire. Please everyone have a fire extinguisher near your printer and one outside the room that operates in case you don't have access to that room
Absolutely!
Thank you for the update. In the meantime I can use my Vyper. I am glad that the company is taking charge of the situation.
Very welcome and yes, they are handling it the way it should be done. We know it can't be easy, but this situations are far from simple.
Thanks for sharing! I love my A1, it's a great printer and a huge lvl up in printer industry.
They made a good move with not hiding any facts, very mature. I'll wait for more info, if we have to wait 2-3 months for spare parts I'm ok with it
You are so welcome! I’m glad that we have a company setting an example with safety.
I had an A1, got random bed tem reading issues, then eventually it would error anytime heating last 80c. Went out and got a P1S and it's been working great.
Oh! So you had those issues! How out of range were they? I asked a little while ago to see if anyone had experienced it but didn't get an answer from anyone.
@@LoyalMoses I didn't get to actually test it but temperature would go forwards and backwards when heating up to 100c and it would eventually error and temp would read 0c until I reboot it. It would heat to 75c then drop to 70c then struggle up to 72c etc. They already replaced my bed right away before any of this info came out. It happened a couple times when brand new, then a couple days later it did it every time.
i got mine 4 days ago, and I love this thing. I have no damage but I will stop immediately because I would like to get a fix or compromise.
I know! The A1 is so good, but this cable issue is frustrating to say the least. Hoping the resolutions are available shortly.
@@LoyalMoses I know people are flaming Bambu over how much info they are putting out, but I don't care, Creality still hasn't gotten back to me after 3 years of trying to get a fix for my ender 5 pro. I gave up with them and made myself a fix.
As I mentioned, blaming this on shipping or assembly was silly from the start. It's clearly a design flaw. Not saying that's the worst thing ever. It's all about how they handle it, and at least they are handling it. We all know of issues with other 3D printers that were handled poorly, like you said. Bummer for buyers and Bambu Lab, but better safe than sorry for sure.
It's easy to sit back and judge, so I won't do it. I think they are handling it very well, and far better than we have seen in the past, and I want to encourage this level of responsibility so that others see their example.
@@LoyalMoses I just calls it like I sees it. As soon as the issue became apparent, it was obvious it wasn't a shipping or assembly issue to me. Like I said though, I'm glad they're handling it well. It's also always possible for me to be wrong, I just try to admit when I am. Best any of us can do. ;) I do agree with you on praising and encouraging responsibility! I don't think this will harm Bambu Lab's reputation long term and will instead foster trust they will handle issues.
Been considering Bambu Labs for my next printer, certainly disappointing, but having them own this issue is a thumbs up. Lets see how the finally resolve this issue.
Absolutely, they are such great machines and its frustrating to see this, but they are handling it better than we've ever seen.
The biggest upside is they have plenty of models to choose from, and the a1 is the only one affected at the moment.
Level headed response. No click bait or bashing.
Very quickly becoming one of my favourite 3d printing channels.
I have the A1 and as annoyed as I am I’m grateful they are sorting it.
My original Ender 3 had the same issue with the head bed connector catching fire that they ignored us all for years
Thank you! Very kind. I know, it's frustrating for sure. I really like my A1 and I am not sure what their solution will be, but I am sure it will be the right one and they are taking this very seriously.
My gosh, that's exactly what I was referring to. We've had so many terrible support and safety issues for years in our industry. I am glad to see this changing.
@@LoyalMoses keep up the amazing work. Catch you on the next one.
I'm just missing one thing. Why people who have the cable in a good condition are urged to stop using A1 immediately? What's reasoning behind that? Is there some additional hidden issue that we don't know about?
Thank you! @@mrs5850
This is out of an abundance of caution. Things are changing quickly as new information is coming in.@@arekx
Bravo to you & Bambu... this indeed does inspire some confidence. This is how engineers handle problems. Quickly investigate, act (with the previously mentioned stl chord support), investigate and listen to users to find out it's a bigger problem, adjust and act again to end the threat, then pause to redesign. Beautifully enacted and explained within the period of a couple weeks.
It does! After so many years of bad responses from companies, this is refreshing. We of course want to give it the seriousness that it warrants, but also be hopeful.
@@seljd it's not perfect, but it's better than previous companies in the past. It's not like it's a Note 7 or anything 🤣
Thanks for the info. Been thinking of getting an A1 when I have the money but I will wait to see how this unfolds first.
I have had a lot of conversations with them. They'll make it right, have no doubt.
@@LoyalMoses i know micro center pulled them off the shelves. My son bought one last week and i went to buy one yesterday and they are removed from the website.
Dude, you're killing me. I absolutely loved my A1, but alas, I'm thankful for your message. I bought mine at Microcenter, and so I have the ability to return it. Sadly, its been boxed up and its now going back
I am so sorry! They will have the fixes available quickly! It is SUCH A GREAT MACHINE TOO! So sad!
@@LoyalMoses Thanks it is, but since I bought my at Microcenter they're allowing returns and I'm going to do that, for peace of mind
I already have cable support on mine. Printed one before they made any announcement. I plan on using mine (though will not leave it running unattended). Especially seeing as I have not been notified by the manufacturer yet.
Thanks for the heads up as I normally run it overnight or while at work.
You are welcome!
I really love this printer. It's my 4th 3d printer ever bought and this one has been smooth sailing for me the previous 3 (from other brands) were rather disappointing. This is such a bummer. I don't want/need the P or the X series, and I like the mini also, but the small bed is a show stopper for me. If I have to return this, I'd really like to have the same printer with upgraded components. I hope they won't discontinue this model over that stupid cable issue. In worse case scenario, I might just get the P series, but I'm not super enthusiastic about those.
I completely understand! It is an amazing machine and I am awaiting their response as well.
Them releasing this to 'influencers'(not my words) first seemed to really upset people. I personally see no issue with this, but I do find fault in them not sending the same message out to people who own it, on their blog, and official socials.
My guess, the plan was to get it all done at the same time, but the messaging to different groups came at different times.
@@LoyalMosesthe messaging to actual purchasers still hasn't been sent, nor has the blog been updated. Seems willful to exclude the actual purchasers at this point, not to use the A1 regardless. Unless this isn't really the official standpoint from bambu.
Bambu is a sponsor of our content, I speak with them daily. Your information is coming.@@BennyTygohome
@@LoyalMosesany tips on getting support from Bambu... as just a normal everyday pleeb, I talk at them (not to them) almost daily now too, but its because they've yet to resolve my missing order thats quickly approaching 30 days of being lost and of having an open support ticket and ZERO actual support (they responded once, but their response was quoting the delivery estimate, and not even reading the details of the actual ticket).
30 days!?! WOW!
I know that they are backed up massively right now with tickets about the A1 (that has been communicated to me), but I suppose your issue is far older than that.
Join our discord, and we can get you in contact with someone that can look into this directly for you. Just ping me in general chat and let me know you came from here and you are the 30 day guy!
@@ktiedt
I posted this video in the A1 Community on Facebook and they were like oh this is just clickbait.... im glad Bambu made the announcement officially and grateful for your heads up!
Thank you! Yup, lots of uniformed toxic people that like to think they know what’s happening. Doubt they’ll come by for an apology.
I'm glad they are being honest about it now, at first they seemed to be trying to push the blame onto users and delivery companies. However I do wish they'd engage with each of us that have an A1 in the same way they have with you. I waited 4 days for a ticket reply only for it to basically say keep waiting. These things weren't cheap and we deserve to know how they are going to fix things in a timely manner. I keep hearing things like it'll take 3 months to replace and they'll only do it if you kept the original packaging....thats just not good enough. Of course this is all rumour as Bambu keep moving the goalposts when it comes to a solution. I think people will start to loose faith in them if they don't actually start to fix the issues ASAP
I think your explanation is going to be way better than the one they sent me! I am guessing they are working on the official guide for everyone right now. I am hoping they do this all as fast as possible, but of course as safely as it can be done.
This is the first massive recall in 3D printing industry. Bambu Lab reacts to this really fast.
They sure did! Absolutely incredible.
Loyal. Another great video. I bought my A1 to give as a gift for my sons Bday next week. It is still new in the box. My question is if I return the printer and wait for the A1 updated printer will i be buying a rebuilt printer with possibly several hours already printed on that machine or will it be a complete new machine.
Thank you! I believe you will be receiving a new one, Bambu has a great track record of doing the right thing regardless of cost. So sorry that the gift didn’t work out! 😔
I asked them about a review unit earlier this week and haven't heard back. This may be why.
Likely. Hoping to see what paths are available.
I just received my A1 today, now I dont know if I open it and using it or not?! I already have the A1 mini for couple months and just purchased the A1 last Friday because I really like A1 series
Ah! Such bad timing. Just hang on, hoping to get a response soon on what to expect.
Do we have a more up todate post from Bambu? That blog has different information from what you are saying. It still says you can print the file as a fix if you have a cable without damage.
That what I’m saying. Like they should of announced this themselves IMMEDIATELY
Your updates are coming!
Updates are here. New post from them early this morning, it's progressed to a Full Safety Recall. Details on the bambu blog.
Guess a lot of people owe you an apology for saying you just did this for likes now that Bambu has come out with an official announcement. I'm happy with there new solution however think they did you a disservice leaving you being the one to break this news to the world for a few days with all the doubt it put on you. Thank you for trying your best to get the word out.
Thank you!
Have to wait solution, how to cancel order or sent back for refund? What about downtime? In my country local distributor still open preorder without addressing the issue
I'll update with more information the moment I get it.
I bought the A1combo and 14 spools of filament a month ago. I'm not rich. Now I have all this money just sitting here. I really hope that Bambu comes through and corrects my problem and everyone elses.
I 1000% understand, this is a huge investment and so frustrating.
I just got this printer today. Already took out of the box and assembled. Saw the news accidentally while researching filaments to buy. I bought this because two Creality printers failed me and had to return both.
I know how frustrating that is! They will issue some direction here shortly and let's hope it can be resolved quickly!
i received the first email but i have not received any 2nd email regarding a full Stop use. Actually this is the only source i can find anything about a complete stop use at all. Including bambus website, forum, and blog. Also all of thier social medias say nothing about a complete stop use.
At the end of the day it’s going to be our choice. If it goes wrong then you’re on your head.
Would you drive a car that has been recalled for faulty brakes?
They are work the problem actively in the present. Will be more information soon.
@@ivoidwarrantiesuk I don't dissagree but where I have yet to see any actual recall on this other then the stop use if you see damage Bambu said themselves if no damage present then continue use. I see no official stop use or total recall notification from any Bambu sources.
Your email and blog posts are coming soon!
i do see they have taken down new sales on the A1 as they are now marked not available I was just looking into purchasing a 2nd one a couple days ago. @@LoyalMoses
Hi thanks for the update. Is there a chance they give us the option to return the a1 and swap with a different model say the p1s if we pay the difference?
They are still working that detail out but will soon have recommendations to best suit everyone's situation.
That would be cool, I bet a lot of people would opt for that!
Check your email, but looks like you will be able to send the printer back and get an $80 credit toward another product.
I have been printing like a mad tihng with my A1 Combo. I printed the cable mod and attached it and only this morning I had a 13hr print sitting waiting for me on the print bed when I awoke. Going to be hard to NOT use it when it seems to be working so well.
I know, it’s so frustrating!
I’m not seeing anything from bambu on the blog or anywhere about this? Just the old cable issue where they advice to print the protector
This is new information, updates coming for customers, much more detail im sure.
Dang man I just got this and it's my first printer. I'm halfway through my first big project too and was really looking forward to working on it this weekend
I know, so frustrating! It's such a beautiful machine and this is totally out of an abundance of caution. They are really wanting people to be safe.
@@LoyalMoses yea man and I really appreciate it with my little ones at home! I hope they have a solution to where I can keep the printer because I can't afford a more expensive one and this thing printed beautifully
Was on the fence between the A1 and P1S, in the end I just threw the extra money and bought the P1S combo. I'm having a blast with that thing.
Hoping all A1 users get to enjoy their new investment without concern asap. Indeed a very mature reaction from Bambu on this issue.
The P1S is amazing!
Is there some audio quality issues on this video, only picked it up with headphones but the end of each word is sort of digital noise. Not seeing it on other videos.
It could be, there is a printer printing in the room and I am running filters to remove it.
@@LoyalMoses sounds good on my end
Definitely sounds like a noise gate or similar filter.
Good for Bambu Labs for taking action and stepping up like they have. I can't recall any other printer manufacturer do anything like this to support the customers. I understand this is a major issue and it will disrupt so many people, but I would rather Bambu do what they are doing rather than making it the end users problem.
1000%!
My X1C just started having first layer issues too
Did you get it fixed?
I came close to buying the A1! I have the A1Mini, but I haven’t seen anything about a cable issue on the Mini.
The mini is just fine, totally different cable. The A1 is such a good machine, it's sad that this cable has had an issue - but when this is all solved, the industry will be better for it.
Thank you for saying the Mini doesn’t have the issue. I use my A1 Mini often.
Did you do your heatbed yet? Got an email that mine will ship soon but i see a bunch of people have them already. Would be cool to see a video of someone going through the whole process like also taking the pics after and sending
Did you replace it yet?
Yup yup! I also got a bunch of the bambu build kits too and made my kids some epic stuff!!
i bought an A1 last week. it came in DOA, box was mint, i submitted a ticket for it. got the recall notification a couple of days later and i had to submit a ticket because i got a printer with a kink in the cable. they responded to the heat table ticket and have yet to respond to the DOA ticket. i wasn’t able to run a start up calibration because of it. i have received an automated message for this issue but that’s it so far. we’ll see what happens i suppose.
DOA! That sucks! I’ve only had like one machine in all these years arrive not functional, and that’s so frustrating! Sorry!
Stand up move from Bambu! I'm sure some will have something bad to say about it, but hopefully it will raise the bar for other manufacturers.
100%! This is the right move and shows just how invested they are.
I wonder how many people will go crawling back to prusa?
what if you have the 3D printed cover. is it still safe to print even with the cover on the cable?
This is new information.
I'm about to receive my A1 on tuesday, it's my first ever 3D printer, I really want to use it ...
I know how frustrating that is! Very sorry!
Thanks for making this announcement, it’s appreciated. While my daughter and I have been loving our A1 purchased for Christmas, (several articulated dragons have been born, shared with friends, and taken to show and tell), we have no problem putting our printing on hold until this is sorted out. A move like this by Bambu actually gives me confidence in the company. When we do resume, I will definitely have fire extinguishers on hand as recommended in one of your earlier videos. Quite frankly, it’s something I hadn’t considered, but makes complete sense. Keep the great content coming.
You are so welcome! I’m glad that you’ve had such an awesome experience thus far and I really do appreciate you understanding where I am coming from and why Bambu is taking this whole situation so serious.
The stop printing is out of an abundance of caution, and we hope to hear something soon!
Hope you can get back to printing fast! 💜
@@LoyalMoses Looks to me like a simple printed cable chain would prevent this issue from happening
I got one back in December, hasn't worked right out of the box tool head malfunction and hotend fan stop working and bambu labs has not offered a replacement.
Oh man! I’m sorry to hear that.
have they stopped production and selling of them? was gonna get one.
I believe that is all on hold until we hear from them, which shouldn't be too long for sure.
It’s my first 3D printer 😢 glad I saw this video to stop using it as there is nothing in my email or app, etc. I’m so bummed.
Sorry!
The day the recall happened i was in microcenter about to buy an A1 but they told me I couldn’t buy it because they were recalled so i bought the P1S 😂 not disappointed
That P1S is a crazy good machine! The AMS combo or potential to add the AMS later is just so darn good.
I’m glad I got the A1 mini
That is a great machine!
The only question I have in this situation is how they sending this out to their partners but not posting it on their blog. As of now the last blog post still is from Jan 28 and states only to stop printing when the cable is damaged - what am I missing here?
They are working on this as fast as they can, and this was the first communication.
@@LoyalMoses I see. Thank you for the response and information!
I thought about buying my first 3d printer last night, then I noticed the A1 is not "In Stock". I guess this is why lol
I'll wait till they come back with a fix
The A1 is such a good machine too, that is why this is so frustrating. Hoping to hear something soon.
Thanks for the video. So many haters jump on bad news, and they need to be pushed aside for reality of the situation and that Bambu Labs is stepping up and doing the right thing.
Yes, unfortunately that is default now. I am really trying to make sure that I represent my community and audiences and help guide our industry forward in a more positive way. Bambu is doing the right thing, and we should support that, while of course not ignoring the seriousness.
You do a good job man, keep up the good work! @@LoyalMoses
the haters can go back to the ender 3's :(
This stuff happens. Glad to see Bambu seems to be attempting to do right by their customers. Just got an x1c, and so far I'm extremely impressed. I have high hopes for Bambu. I look forward to seeing what how they resolve this.
It's sad because all of their machines are just sooooo good! We understand these things can happen, wish it hadn't though and I glad they are handling it well.
Well, I'm glad I decided to wait a few months to see what faults started showing up and how they were dealt with, instead of buying one of these as soon as I heard about them!
It's great they're taking this seriously.
But every time I look at closeups of that cable, I can't feel any surprise it's become a problem. While it clearly passed pre-release testing, it just looks totally unsuited to the real world long term job of hundreds of thousands of back/ forth movements of various distances and speeds. Hopefully they come up with a better mix of flex material and strain relief, and get everyone printing again quickly.
I’m sure it will be fixed! No doubt.
I am no Bambu fan boy, but I do appreciate this move by them, there are plenty of 3D printer manufacturers out there that have had serious issues with a model but continued to sell them and never really addressed the issue, anyone who has ever had a Creality Ender 5 knows what I'm talking about, the cable management on that was dog sh**e at best.
Isn't that interesting how this all works? It takes some serious resolve to handle situations like this, and in the end, they will have a stronger relationship and will have built even more trust with the community. Even setting an example for others to follow.
Write, this is crazy. Just bought our Bambu A1 3 weeks ago. We own 1 printer at the moment. We'll be watching your channel for an update. 😢
The updated blog post is available, please see the description of the video.
I just got my a1 order cancelled. It's sad really, now I have to wait for them to release it again
I understand, that is frustrating for sure. Safety though is so darn important, and this is a rare occurrence thankfully.
I have a question.
My cable looks fine. Even so, it would apply? I’m new at this, and in the case is necessary, I wanna change the bed by myself. I receive the email today. Because what I understood is that the solution of the return or they sending you the bed were only if your cable looked damade (English it’s not my first language, sorry if my grammatical isn’t the best)
Yes, it would apply. Even if your cable looks fine, STOP printing and request your build plate and cable!
💜
@@LoyalMoses thank you for your fast answer. I’m going to do it. Also, the 120 looks great because I wanna buy the hottends and maybe some extra plates (I hope those apply). New subscriber 🫶🏻
Hello, i've had my a1 for a week now and its kinda upsetting of being slapped in the face with this recall, with that being said since for lack of better words my printer is so young would i be fine or should i be cautious?
It is SUCH a great machine! I checked mine, and I am sure that mine is not damaged and won't be an issue, I am trusting their teams about being overly cautious. I really hope they have some additional news for us all soon!
I am very happy and thankful that they admit and took action.
On the other hand why I have to find out that I can’t use my A1 because is fire hazard from a youtube?
They did not send me email or something else.
Anyway but what now? I will have a printer just to stay and catching dust.
They have to give a choice if we want to wait to figure it out or to refund us. I will buy P1S instead.
This is out of an abundance of caution while they work on next steps. Your emails will be coming soon and far more detailed.
I’m confused - they send this to you to share with others, but they don’t seem to have posted this on their blog where surely customers will be paying attention to learn more about updates on this issue?
It was apparently an internal misstep by the marketing dept. Customer emails and blog post will be coming Very Soon.
I am certain the email for everyone is coming soon with far more details than mine.
Highly appreciate this and their transparency. However, stop until when & how long will we have to hear what's the next step??
I run an online shop and now I have to halt it yet again! SMH
Got a Creality K1 December 2023 and it was terrible and broke down, got an A1 now I can't use it and have to stop my shop yet again. Both of these companies take a LONG time to send these machines to us. This really is upsetting as a newbie I feel like I can't pick a right machine!! I'm gonna return A1 and quit printing. These machines aren't for newbies
I can't imagine it to be longer than a day or two at most, they are working late into their weekend and taking this so very seriously!
Oh no, your K1 was bad?! That is frustrating as heck. So sorry!
@LoyalMoses I hope its not long cause I feel like quitting 3d printing lol I can't pick a good machine! I appreciate the heads up though. I would have hated to burn my house down for a $20 sale lol
Struggling to see what they can do bar a total recall and replacement of the A1.
Hope we hear soon!
I don't own one yet but I can see that it needs a couple more inches in length for that cable at least.
Sorry! 😞
I agree, it seems to be a bit tight back there, especially with the cable connector fix they directed us to put on. I'm also not a huge fan of the long flimsy data cable for the extruder, I have since printed out a drag chain for it and its much better off with it. I returned my Ankermake M5C for the A1 as its way better in terms of the tech, but I will admit that the Ankers have superb build quality and their wires are nice and thick
Good response ❤
Bambu is smart. Dealing with the situation the way they are is going to get them MAD respect in the community. It's also the right thing to do. Kudos to them and makes me even happier on my p1s purchase
Very well said.
And the only proper way to react before government entities gets involved and ban the product/forces a recall. Does the A1 has any electrical safety certification from a testing lab like UL?
Interesting. I checked and I didn't receive this email yet, only the first one about the potential issues. I double checked and my A1 looks fine, but I have no problem waiting a while to see what happens. I do like that Bambu is taking this seriously, they have a big reputation and I would hate to see it come down (not to mention people's homes burning down...) if this was handled incorrectly.
On a side note, I have been saving up money and I'm about to buy an X1C with the ams soon, so hype :)
How close to the X1C are you? Love that machine!!!
@@LoyalMoses Just waiting on my tax return, its a small one but its the final push I need lol. Also, if you check Bambu's blog, they have a new post as of an hour ago where they say that only 0.1% of A1's have this cable issue, and that you can either keep the A1 and get a revised heatbed in March and $120 voucher for their website, or return the A1 for a full refund plus $80 site voucher. They say a revised A1 will be on sale in May... I know a lot of people won't be happy about this but they are doing the right thing.
So now i'm thinking, I love my A1 and it has no issues but it is better to be safe than sorry. I could return it and get my $730ish I spent back and put that towards the X1C or even a side p1p or p1s. Or just keep the money... Oh boy I have to think about this one. I really like the A1 and a part of me just wants to keep it too!
Weird the only message I’ve gotten from Bambu is do not use if cable is damaged. Otherwise print the adaptor thing and put it on and 👍🏻. I haven’t even seen an official announcement from them stating a full recall/ full stop use statement yet.
Your communication will be coming soon and will no doubt have more details.
glad i went with the X1_Carbon over the A1. just came in today. just ran my first 20 min benchy
Congratulations! The X1C is a beast! Love that thing.
Thanks for making things video. I love the A1 and AMS. It’s amazing. Miles ahead of the printer we got and returned. We received the message through the app. Even with this issue, I’m stoked on their products. Taking responsibility and offering solutions is good business and great for the community. I’m confident that they’ll step things up with QC and be forthcoming if/when products don’t meet a certain standard.
How is it the A1 Mini is not having the same issues?? They seem fairly identical except for the build plate size.
No, the mini uses a different design, the big A1 is the only one affected. DC vs AC heater.
Different design.
I got an email on Jan 28th and they provided a file to print a cable strain relief piece? Seems pretty simple
This is updated information since then.
@@LoyalMoses Wouldn't they of sent another email? I haven't seen anything else from them yet
@@LoyalMoses The blog you linked in the desc also has the same information about printing out the cable relief piece
Has anyone received a replacement heat bed yet? I have not.
A couple of people have reported theirs arrived. But I've been told that the bulk of them will be going out within the next couple of weeks.
I keep a fire extinguisher handy at my workbench just in case. That goes for all my printers - even my Prusa. Because human error is natural, and accidents happen.
Absolutely! I have had fire extinguishers near the machines since the first Prusas arrived here.
Cost aside would you take the P1s over the A1 ? Can’t decide what to do now with the recall. Does the P1s have the newer compensation features that A1 advertises
The P1S doesn't have the same newer tech, but I would definitely take a P1S over an A1 if money were not a concern.
@@LoyalMoses thank you for that.
That’s been my main concern over the last few days. The trade off of newer features vs proven CoreXY etc. not seen many straight comparisons between the 2 machines.
Thank you so much for coming back to me
Companies taking response? What year is this? Nice.
Ha! I was just joking about this earlier with my wife. It's being handled so well.
I see a online store in greece with 20 A1.s in stock one day and in one sec. thay have 0 i think babou not only sends email.s to owners of this printers but is doing a recall to unsold one !
I think they removed them at a lot of places while they investigated. Hopefully we will hear something with more detail for everyone soon.
Sigh...it os extremely frustrating....A1 is my ONLY printer... I'm brand new and having fun trying things...now I cant? I don't have a backup printer or old one to turn to... hoping for a super fast solution and not wait months
I agree! Especially for new 3D printer owners, this feels so frustrating! I hope they can get a resolution fast.
I think this is a PR win. It's expensive, but I think it will pay dividends in the long run. It improves my opinion of Bambu Lab quite a bit even though I am currently stuck in their customer service limbo.
Yes, I agree 100%. It only affects a small number of machines, they are making this a priority. Hope to have an answer soon! Join our discord, that's where I post information the moment I get it.
Have to give this company kudos for taking this recall so seriously. Many companies would try and hide stuff like this. Almost makes me want to buy one.
This is a great take on it! The last few years have been plagued with unresponsive companies.
Welp I turned tables between my k1 max and told to go to bambu and have the a1 combo it worked well until this bad occurrence happened. I'm leaning towards getting a p1s combo seems like it is a awesome printer and would hate to pause my printing hobby for however long it takes bambu lab to fix the situation.
The P1S is an amazing machine, one of my favorites!
@LoyalMoses I looked at the p1s previously before the a1 series but it was a bit over budget for me but now that I got my refund for my k1 max and will get a refund for the a1 I think I would go with the p1s combo I do hate that the touch screen is not as good as the x1c but not sure if the x1c is much better than the p1s
I tried to return my a1 and they want me to pay 75$ shipping charges and advise against me using my own shipping as they will have to
Deduct for damages likely. I hate the customer service delays also it took nearly 5 or 6 days to get an email back the first time.
I can definitely understand being frustrated about that! Was this recent or old? I haven't heard of this.
Unfortunately, their big annual holiday just started.
Kudos to bamboo
Anyone know if they are covering shipping costs on the recall?
Check their updated blog post! Link in the description.
Checked nothing new, if anyone has any info please let the rest of us know, also bought some hot ends id like to send back😢
Total respect for them, if only other manufactures did this, i remember the issues with Anet and the community did things and then not the manufacturer.
Absolutely.
It’s an issue but let’s face facts. The anet a8 has similar issues, the ender 3 had issues with thermal runaway.
In the old days we had to manup and deal with it. Chances are this is what we will have to do as they have now removed the option to get a replacement part or printer or refund.
Unlike those others, they're working on an Actual Fix. Please be patient.
Anet ended up getting theirs fixed eventually, but we are glad to see Bambu taking this super seriously.
So has anyone apart from RUclipsrs etc actually received an email stating to stop using the A1 immediately? Last communication I had was on the 29/01/2024 was an email offering a file to print out a cable protector.
This is new information and your email will be far more detailed and hopefully arrive soon.
I’ve sent a ticket to Bambu and they haven’t said anything about not using the printer.
Your information will be coming soon. I am sure they are working on it.
Was there a reason this was taken down earlier? Uncle Jessy talked on the subreddit with a post I made and gave his two cents, was it due to Bambu Lab wanting you to post it later or is this new information that will be sent out to everyone and not just partners and influencers?
I had questions and wanted to confirm them first, and was waiting... but since I had been up all night, I got tired and took a nap, brought the video back up when I woke!
I believe customer emails will have far more information than ours and they are working on them now.
@@LoyalMoses Awesome, thank you, I wanted to update the Reddit post to reflect that. I genuinely appreciate you and other creators like Uncle Jessy! Here's hoping it gets resolved in the next few days, I rely on my printer commissions to help with my mums medical bills. 😅
my cable shortet on this spot, changed cable from bambu. Tempratur reading is still 248 C.
You changed the cable?
@@LoyalMoses yes, the cable came together with the heating bed.
How long do you think it will take for the a1 to be available again?
I’m not sure, I’m being told your communication is coming as quick as they can.
In late March
This is a very good move that Bambu has done about this because yes a lot of 3d printer manufactures would and have let things like this go and insist that its user's fault not there product i hope Bambu get this fixed right away and should let all customers that have bought an a1 to stop using them they must be able to send an email to people using them.
Emails I am sure are coming soon! I agree with you that this is an outstanding move from Bambu to take safety so serious!
I wonder why they haven't put a statement on the blog yet - seems like it would have better reach even if it's just "stop using the A1 and wait for the next post"?
They are working on this right now, the email was the first communication because we have all been speaking about this for days. It will update soon I imagine.
Dude your the only one right now as Feb 3 2024 that actually is talkinga bout no Other you tuber expect 3d Musketeers EVERYONE ELSE no one word From anyone else But why not send a Massive email how about if some one doesn't know about any of you in particular ....Never the Less Thank you You are in The Ball ...as I right now your my Fav 3d printing channel you give them too much credit this should been a recall
They will be sending communications out to others as quick as they can! I am being as open as I can. Other partners got the same email, they chose not to share it.
Thank you! 💜
i literally saved for months for my first 3d printer, just got the A1 2 weeks ago....
😞 I’m so sorry! I know how frustrating that is. Let’s hope to hear more details soon!
Looks like your options are: 1) Send the printer back and get $80 on a different item. 2) Have Bambu send you a new cable and build plate to replace yourself which looks like you will also get a $120 voucher for another item as well for keeping the printer.
Those are the options, but the assumption of not working through the holiday is not correct, they have emailed me directly and said they are working around the clock and have staff working through the holiday.
@@LoyalMoses I'll take that part out of my post. I don't want to put out mis-information.
I'm really bummed about this. I've got a abi so I'm not in a position to earn a lot of money. I spent a long while saving then choosing the A1 and to be frank, I was getting some enjoyment out of life for the first time in a long time (years). Now it's packed up in a room with an indefinite wait ahead of when I can purchase another printer and get back to some enjoyment. It's hard to explain and I don't have any ill-will, just bummed about it. Cheers.
I know how you feel, and I really wish it weren’t so! Sorry! 😞
@@LoyalMoses Thankyou mate. I appreciate the sentiment. I've had to go the refund route because Aussie insurance wont cover non-certified work on AC equipment. I need to check for any updates as there was no word or suggestion on what to do with the accessory pack purchased at the same time (nozzles). Even if I were to just pay extra and get a P1S the nozzles still aren't compatible :/
I literally bought an A1 a week ago and I haven't received an email from bambu lab talking about this. I have seen it in channels like this, but shouldn't they email the customers too?
The blog was updated last night, link in description.
I'm curious why they wouldn't just put a notification in the handy app or mass email everyone. It wouldn't be that hard.
We're sure one is coming soon.
They are working on the message and details for everyone!
@LoyalMoses I honestly didn't even watch the video but was this sent directly to you? No offense but I find it hard to believe Bambu is going to tell a RUclips with 15k subscribers to tell their followers not to use but zero official announcement.
You may not know that I am officially sponsored by Bambu. I speak with them daily, even as of this morning. We have an entire Studio B outfitted/sponsored with every spool of their filament and their lineup of printers.
I think too many unprofessional 3d printing channels exist here and people are used to click bait.
@@jodywalker2816
@LoyalMoses I wasn't trying to be a Jerk. It's nice to see an official statement finally. I'm keeping mine and opting for the replacement bed. The $120 voucher is going to go to an A1 mini. I'm still going to print.😝😝😝