If I'm traveling to China, and I have funds in both US and China currency in my Wise account, and I made a purchase in China using the Wise Card, the transaction will deduct from my US or China currency automatically or I need to choose which currency to be the default payment in China?
Hello there. When you pay using your Wise card, you'll automatically spend in the local currency. Since you have funds in Chinese Yuan (CNY), Wise will use that balance first for transactions in China. If you don't have enough CNY in your account, our Smart Conversion technology will convert the balance with the lowest fee-likely from your USD balance. Learn more here: wi.se/spendincurrencyidonthave Also, it's free to spend if you have the currency in your account, but if not, there'll be a conversion fee. More details on fees here 👉 wi.se/debitcardfees Hope this helps! Feel free to reach out via our social media private messages (Facebook, Instagram or X) or directly via phone/email/chat here: wi.se/contactus
Hey Yousaf! Adding money from an existing debit or credit card is a great way to boost your balance. Just remember, adding money to your balance is the same as adding to your Wise Card. For more info, check out this link: wi.se/addmoneytoyourbalances
Right - so I don't load $1,000 on to my virtual card - the $1,000 is available for use by either my virtual or physical card? That's cool. And when buying an airline ticket etc. I just need to make sure that I have enough of the relevant currency in my Wise account before using either card to purchase the ticket? Thanks!
Hey, Paulie. Your Wise card is linked to your currency accounts with us. So, to be able to spend with it, you can add money to your Wise account. Learn how to add money to your Wise account here: wi.se/addmoneytoyourbalances Once you've added money to your Wise balance, you can pay with your Wise card in most places where debit cards are accepted and withdraw cash from most ATMs: wi.se/whereyoucanuseyourcard We hope this helps, feel free to DM us on Instagram, X, or Facebook if you've further questions - we'll be happy to help 😊
Hello there. You can receive money by sharing your details with the sender. More info here: wi.se/howtoreceivemoney Feel free to reach out via Facebook, X or Instagram private messages or directly if you have any questions here: wi.se/contactus
Hi. I have both the physical and digital card. If I top up the Wise account using my app, can I use either card when making payment? Because they have different account numbers.
Hi there 👋 Both your physical and digital cards are linked to your Wise account. So as long as you've money in your account, you can use either card to make payments. If you're holding the local currency of where you're using the card, you can pay directly with that currency free of charge. And when you don't have the local currency, we use Smart Conversion to pay with the other currencies you hold. You can read more about this here: wi.se/smartconversiontech If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Can I transfer my THB to HKD from my banki phone to my wise app? After that, If I the have HKD left at my car after the jorney, can I transfer the money back to my bank?
Hey there. You can hold HKD in your balance by converting between your currencies, but you can't directly add money into your HKD balance. We support receiving HKD to your GBP Swift/global account details. Check out this guide: wi.se/balancecurrencies We also support sending money to THB, so you'll be able to send your money back to your bank account. See here: wi.se/guidetothb If you have more questions, feel free to reach out to us on Instagram, X, or Facebook and PM us 🙂
Hi, greeting from Malaysia. I wants to add money to my wise balance but the only method is online banking or FPX. Can I actually use credit card to add balance
Hello there. If credit card isn't available, you'll need to use a different payment method. Although we do accept credit and debit cards to fund transactions, in some circumstances, this alternative might not be available. If you need more help, please reach out: wi.se/directcontactus We'll be here for you.
You're almost right, Elena! Your Wise card is connected to your balance, so you just have to add money to your Wise account to use your card. You can find the steps here: wi.se/addmoneytoyourbalances and more info about paying via bank transfer here: wi.se/payingbybanktransfer Not to worry - we'll also guide through the on-screen payment steps when you set up your transfer 👍 Hope this helps, but if you need further assistance, drop us a private message on Facebook, Instagram or Twitter/X. Our team is also available via: wi.se/contactus to help you out.
So do I need US account details to pay with my wise card in USD? Or is it possible to transfer some EUR to my USD balance and then pay with it in USD without having US account details?
Hey Maximilian 👋 You don't need USD account details to spend with your Wise card in USD. If you already have money on your EUR balance you can just convert the amount needed to your USD balance. Or if you're looking to add USD while paying with EUR you can follow the steps in this link: wi.se/addmoneytoyourbalances If you have any more questions you can reach out via DM on our Instagram, Facebook or Twitter/X. We'll be happy to help!
I want to add my brother's US debit card to my UK wise is that possible?I'll be in the states for few weeks so being able to link his card would be easier and convenient then asking him to wise transfer me
Hi there 👋 You can't link your brother's US debit card to your Wise account. If you're depositing money to your Wise account, the money needs to come from a card or bank account in your own name. We explain the steps here: wi.se/addmoneytoyourbalances If your brother wants to send money to your Wise account, we'll suggest you to share your Wise account details instead. Learn more here: wi.se/howtoreceivemoney Feel free to send us an email if you need more help: wi.se/contactus
It may be because I am from Argentina, but Wise does not provide me with account details Using the other method to add funds to wise, can I load money using paypal?
To receive money, you'll need to have account details and open a balance in one of the supported currencies. You can find the list of supported currencies here: wi.se/balancecurrencies Please note, you can only open a balance if you live in a country where the Wise balance is available. Check the availability in your country here: wi.se/balanceavailability Currently, we have made some changes to how our customers can use our services in Argentina. That means, you won't be able to receive money directly to your Wise account for now. This also means you won't be able to add money to your Wise account using PayPal. Hope this clarifies things. If you have any other questions, feel free to drop us a message on any of our alternative social platforms (e.g., X, Facebook, Instagram) so we can better assist you.
So, if I’m UK based with a UK current account registered to wise, I transfer money to my wise card (GBP) and then top up from here to the countries currency I am travelling too?
Hey, Mike! That'd be right. All you need to do is ensure there's sufficient amount in the account that you’d be using for. If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. More on this here: wi.se/smart-conversion-tech
New Wise user...a question regarding the conversion process. At 2:25 you discuss two methods of conversion. We have unused Euros in our account but live in Canada. Can I convert the Euros to CAD on the app or simply use the card and let Wise automatically convert? If so, which is more advantageous...I guess doing this double conversion defeats the purpose of using Wise but we live and learn...any other advice would be helpfull.
Hey, Kevin. You can definitely convert your EUR to CAD: wi.se/moneyconversion, or simply use the card in Canada. Our system will automatically convert the available currency in your balance that has the lowest conversion fee. Check out this page for more info: wi.se/smartconversiontech Both are equally good. With the first method, you can convert your currency at your convenience and when you see a good exchange rate. You can sign up to our rate alert, to keep track our real exchange rate and get notified: wi.se/ratetracker With the second method, you don't have to worry about conversion at all. We'll do it for you. All you need to do is just using your card 🙂 If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
I'm so confused. I've watched multiple videos and checked out the help center online but it's very unclear how much it costs to add money from a US bank account to a wise account in USD. I expect it to be free honestly cuz why wouldn't it be? But I'm starting to feel like it's not for some reason?
Hi Ben 👋 We always want to help you send money with as little fees as possible. The transfer fees depend on a few factors, such as the currencies, amount and payment method. If you're adding money to USD from a US bank account to your USD Wise balance, we charge a low fee and you can simulate the transfer fees here: wi.se/ourfees, by selecting receive and add money.
Hey, there! Thanks for reaching out. The Wise digital card will work like any other debit card, so you're able to make online purchases, subscriptions, and other actions - so it should work normally. We recommend checking with the merchant in question if they accept the card 🙂
Hi there. If you made a transfer into your account, so you can spend it with your Wise debit card, please note that although most transfers are fast, factors like the payment method used, holidays, and conversion times might cause delays. Learn more here: wi.se/whymytransferistakinglonger We'll update you when there's more news, but feel free to DM us X, Instagram, or Facebook with your transfer number. We'll take a closer look. Thanks a lot.
Hi Lori! Because of the way we're regulated, we don't support account or card sharing, so everyone needs their own individual accounts. learn more about it in this article: wi.se/joint-accounts Thanks for understanding. Feel free to reach out to us via DM on X, Facebook, or Instagram if you have more questions.
Hi there 👋 You can check out this page to see if you can troubleshoot this: wi.se/unsuccessfulcardpayments and refer to this guide to top up your Wise account: wi.se/addmoneytoyourbalances We're also happy to take a closer look. Feel free to contact us here and we'll be able to help you further: wi.se/contactus
Hello Emir! It might be that we haven't reached you region just yet: wi.se/balanceavailability If so, then know we're always looking into new possibilities and hopefully we'll be with you soon. If you have any questions feel free to message us on X, Instagram or Facebook.
Hi Lisa. Your Wise Card is connected to your balances, so no extra steps are needed to get money onto your card. Just follow the steps here: wi.se/addmoneytoyourbalances, and once the money has been deposited, you’re ready to spend with your card. That being said, Wise is a digital platform, which offers services exclusively through the Wise desktop site and app. That means you can’t add money to your account with cash, checks or other physical deposit methods. When you pay for a transfer with direct debit by connecting your bank account, we'll automatically save your account details for future use. More info here: wi.se/add-delete-connected-bank-accounts If you need further assistance, feel free to contact us here: wi.se/contactus or DM us on Instagram, Facebook, or X.
Hi Mazen. There are a few common reasons why your card might get declined, and you can check out this page for more info: wi.se/declinedtransaction If you need more help, please reach out to us here and we'll be happy to advise further: wi.se/contactus
Hi there - thanks for reaching out. You should be able to open a Wise account in Ethiopia following this link: wi.se/createaccount. However, new customers residing in Ethiopia currently can't open Wise balances. This means that you can still open an account and send money with Wise, but you can't get account details to receive money into your account from others. The regions and countries listed here: wi.se/balanceavailability, are where we offer this product at the moment. Here's a little more info on sending money with Wise: wi.se/howtosendmoney. Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're there to help 💚
Hey, there 👋 If your gift cards have 16 digits number, an expiry date, and CVV/CVC, you can try to use it to make payments. Please take a look at some exceptions here: wi.se/payingbycard However, we won't be able to guarantee that this type of card payment will work. This is because prepaid/gift cards aren't linked to bank accounts. There's also a chance that you might be charge extra fees by the card issuer. If it doesn't work, we'd suggest that you use other available payment methods, such as bank transfer: wi.se/payingbybanktransfer Here's the steps to add money to your balance: wi.se/addmoneytoyourbalances If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
So as I could understand Wise became an app for transferring money only to people from the USA, UK, and CANADA. What other countries can do if we can not connect our bank account?
Hey Sanja. As a global company, we're able to send money to most places around the world 🌏 Check our coverage here: wi.se/countriesicansendto We also explain more about the different ways to pay in this article, as it depends on your location and the currency: wi.se/payingforatransfer Hope this helps, but if you have more questions, drop us a private message on Facebook, Instagram or Twitter/X. Our team is also available via: wi.se/contactus - so we can understand your situation and assist better.
@@Wiseplease can I use wise in Ecuador? I don't want the physical debit card, only the virtual card, please I've tried reading these articles but I don't see my country but the app wise is available in my country on the play store, please help me, thank you
Hi there 👋 You can withdraw money from an ATM using your digital card if it is added to your mobile wallet, and as long as the ATM supports contactless withdrawals. Find more info here: wi.se/wisedigitalcard If you need any more help you can always DM us on Instagram, Facebook or Twitter/X.
Hi, I understand that having the card is one of the best parts of having a Wise account, but at the moment we're not issuing cards in US, and we don't have a precise time frame to let you know when it will change. If you have any other questions, I'll be happy to help.
Hello there. If our cards aren't eligible in your country, it seems that you have to use a different service. You can check if you're eligible here: wi.se/cardavailability Feel free to reach out via social media (X, Facebook or Instagram) or directly by phone or email here: wi.se/contactus
Hi, Karyn! You can use your debit or credit card to pay for your Wise transfers, but sometimes you might get an error. Here are some main reasons: - Your bank declined the payment - You received a message about insufficient funds - Your 3D secure is not working - You're having browser issues - Wise declined your payment We share more specifics about these errors here: wi.se/unsuccessfulcardpayments, so make sure to check it as well. In case you'd like us to have a closer look into this matter from our side, please DM us on Instagram, X or Facebook, or give us a call/email here: wi.se/contactus. We'll be happy to help 🙂
Okay, here's my question/suggestion: I would like to see the virtual cards available in different colors and to be able to associate a currency with each card. That would make it easy to work with, in my opinion. Red card = USD Yellow card = Euro Green card = CAD :)
Hi there! This is a great suggestion - please be sure to have a look at our Mission Roadmap: wi.se/roadmapideas, and add your ideas there. Feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
Hi Zehad. If you want to send money from Facebook to your Wise business account, you'll need to check if you're able to hold money and get account details for your business account. You can follow the steps here: wi.se/howtoreceivemoney If you need more help, you can reach out to us here: wi.se/contactus
Hello, Samsan. Sorry, but at the moment only customers residing in India who've used our services before can send money from India, and if that's the case, yes, they could send money to Indonesia. More info on how to send money, here: wi.se/howtosendmoney
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✅ Get your Wise debit & digital cards - wi.se/wise-cards-yt
If I'm traveling to China, and I have funds in both US and China currency in my Wise account, and I made a purchase in China using the Wise Card, the transaction will deduct from my US or China currency automatically or I need to choose which currency to be the default payment in China?
Hello there. When you pay using your Wise card, you'll automatically spend in the local currency. Since you have funds in Chinese Yuan (CNY), Wise will use that balance first for transactions in China. If you don't have enough CNY in your account, our Smart Conversion technology will convert the balance with the lowest fee-likely from your USD balance.
Learn more here: wi.se/spendincurrencyidonthave
Also, it's free to spend if you have the currency in your account, but if not, there'll be a conversion fee. More details on fees here 👉 wi.se/debitcardfees
Hope this helps! Feel free to reach out via our social media private messages (Facebook, Instagram or X) or directly via phone/email/chat here: wi.se/contactus
Hey Yousaf! Adding money from an existing debit or credit card is a great way to boost your balance. Just remember, adding money to your balance is the same as adding to your Wise Card. For more info, check out this link: wi.se/addmoneytoyourbalances
Right - so I don't load $1,000 on to my virtual card - the $1,000 is available for use by either my virtual or physical card? That's cool. And when buying an airline ticket etc. I just need to make sure that I have enough of the relevant currency in my Wise account before using either card to purchase the ticket? Thanks!
Hey, Paulie. Your Wise card is linked to your currency accounts with us. So, to be able to spend with it, you can add money to your Wise account. Learn how to add money to your Wise account here: wi.se/addmoneytoyourbalances
Once you've added money to your Wise balance, you can pay with your Wise card in most places where debit cards are accepted and withdraw cash from most ATMs: wi.se/whereyoucanuseyourcard
We hope this helps, feel free to DM us on Instagram, X, or Facebook if you've further questions - we'll be happy to help 😊
@@Wise Thanks for all of your help, have been using Wise to transfer between my accounts for years now, and looking forward to using the card too
Love to hear that, Paulie! You can always count on us 🤩
My buyer is in the Netherlands and his age is under 18. How can he transfer money using his Bank Account or Credit Card to my Wise Account?
Hello there. You can receive money by sharing your details with the sender. More info here: wi.se/howtoreceivemoney
Feel free to reach out via Facebook, X or Instagram private messages or directly if you have any questions here: wi.se/contactus
Hi. I have both the physical and digital card. If I top up the Wise account using my app, can I use either card when making payment? Because they have different account numbers.
Hi there 👋 Both your physical and digital cards are linked to your Wise account. So as long as you've money in your account, you can use either card to make payments.
If you're holding the local currency of where you're using the card, you can pay directly with that currency free of charge. And when you don't have the local currency, we use Smart Conversion to pay with the other currencies you hold. You can read more about this here: wi.se/smartconversiontech
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Can I transfer my THB to HKD from my banki phone to my wise app? After that, If I the have HKD left at my car after the jorney, can I transfer the money back to my bank?
Hey there. You can hold HKD in your balance by converting between your currencies, but you can't directly add money into your HKD balance.
We support receiving HKD to your GBP Swift/global account details. Check out this guide: wi.se/balancecurrencies We also support sending money to THB, so you'll be able to send your money back to your bank account. See here: wi.se/guidetothb
If you have more questions, feel free to reach out to us on Instagram, X, or Facebook and PM us 🙂
Hi, greeting from Malaysia. I wants to add money to my wise balance but the only method is online banking or FPX. Can I actually use credit card to add balance
Hello there. If credit card isn't available, you'll need to use a different payment method. Although we do accept credit and debit cards to fund transactions, in some circumstances, this alternative might not be available. If you need more help, please reach out: wi.se/directcontactus We'll be here for you.
So first transfer from bank account to the balance wise account and then transfer in the wise debit card , is correct?
You're almost right, Elena! Your Wise card is connected to your balance, so you just have to add money to your Wise account to use your card. You can find the steps here: wi.se/addmoneytoyourbalances and more info about paying via bank transfer here: wi.se/payingbybanktransfer
Not to worry - we'll also guide through the on-screen payment steps when you set up your transfer 👍
Hope this helps, but if you need further assistance, drop us a private message on Facebook, Instagram or Twitter/X. Our team is also available via: wi.se/contactus to help you out.
So do I need US account details to pay with my wise card in USD? Or is it possible to transfer some EUR to my USD balance and then pay with it in USD without having US account details?
Hey Maximilian 👋
You don't need USD account details to spend with your Wise card in USD. If you already have money on your EUR balance you can just convert the amount needed to your USD balance. Or if you're looking to add USD while paying with EUR you can follow the steps in this link: wi.se/addmoneytoyourbalances
If you have any more questions you can reach out via DM on our Instagram, Facebook or Twitter/X. We'll be happy to help!
I want to add my brother's US debit card to my UK wise is that possible?I'll be in the states for few weeks so being able to link his card would be easier and convenient then asking him to wise transfer me
Hi there 👋 You can't link your brother's US debit card to your Wise account. If you're depositing money to your Wise account, the money needs to come from a card or bank account in your own name. We explain the steps here: wi.se/addmoneytoyourbalances
If your brother wants to send money to your Wise account, we'll suggest you to share your Wise account details instead. Learn more here: wi.se/howtoreceivemoney
Feel free to send us an email if you need more help: wi.se/contactus
It may be because I am from Argentina, but Wise does not provide me with account details
Using the other method to add funds to wise, can I load money using paypal?
To receive money, you'll need to have account details and open a balance in one of the supported currencies. You can find the list of supported currencies here: wi.se/balancecurrencies
Please note, you can only open a balance if you live in a country where the Wise balance is available. Check the availability in your country here: wi.se/balanceavailability
Currently, we have made some changes to how our customers can use our services in Argentina. That means, you won't be able to receive money directly to your Wise account for now. This also means you won't be able to add money to your Wise account using PayPal.
Hope this clarifies things. If you have any other questions, feel free to drop us a message on any of our alternative social platforms (e.g., X, Facebook, Instagram) so we can better assist you.
So, if I’m UK based with a UK current account registered to wise, I transfer money to my wise card (GBP) and then top up from here to the countries currency I am travelling too?
Hey, Mike! That'd be right. All you need to do is ensure there's sufficient amount in the account that you’d be using for.
If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. More on this here: wi.se/smart-conversion-tech
New Wise user...a question regarding the conversion process. At 2:25 you discuss two methods of conversion. We have unused Euros in our account but live in Canada. Can I convert the Euros to CAD on the app or simply use the card and let Wise automatically convert? If so, which is more advantageous...I guess doing this double conversion defeats the purpose of using Wise but we live and learn...any other advice would be helpfull.
Hey, Kevin. You can definitely convert your EUR to CAD: wi.se/moneyconversion, or simply use the card in Canada. Our system will automatically convert the available currency in your balance that has the lowest conversion fee. Check out this page for more info: wi.se/smartconversiontech
Both are equally good. With the first method, you can convert your currency at your convenience and when you see a good exchange rate. You can sign up to our rate alert, to keep track our real exchange rate and get notified: wi.se/ratetracker
With the second method, you don't have to worry about conversion at all. We'll do it for you. All you need to do is just using your card 🙂
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
@@Wise Thanks for your prompt and comprehensive reply.
No worries, always happy to help. Our DMs on Facebook, X or Instagram are always open if you have any other questions.
I'm so confused. I've watched multiple videos and checked out the help center online but it's very unclear how much it costs to add money from a US bank account to a wise account in USD. I expect it to be free honestly cuz why wouldn't it be? But I'm starting to feel like it's not for some reason?
Hi Ben 👋 We always want to help you send money with as little fees as possible. The transfer fees depend on a few factors, such as the currencies, amount and payment method. If you're adding money to USD from a US bank account to your USD Wise balance, we charge a low fee and you can simulate the transfer fees here: wi.se/ourfees, by selecting receive and add money.
Does the personal digital card can be used for Amazon charges? I mean seller central charges
Hey, there! Thanks for reaching out.
The Wise digital card will work like any other debit card, so you're able to make online purchases, subscriptions, and other actions - so it should work normally. We recommend checking with the merchant in question if they accept the card 🙂
Hello..I form Malaysia..I recharge the wise credit but the money does not go into account wise..I have receipt transfer..help plss
Hi there. If you made a transfer into your account, so you can spend it with your Wise debit card, please note that although most transfers are fast, factors like the payment method used, holidays, and conversion times might cause delays. Learn more here: wi.se/whymytransferistakinglonger
We'll update you when there's more news, but feel free to DM us X, Instagram, or Facebook with your transfer number. We'll take a closer look. Thanks a lot.
can you have joint wise card - or does everyone have to have separate accounts - i.e - a couple with a joint account
Hi Lori! Because of the way we're regulated, we don't support account or card sharing, so everyone needs their own individual accounts. learn more about it in this article: wi.se/joint-accounts Thanks for understanding.
Feel free to reach out to us via DM on X, Facebook, or Instagram if you have more questions.
So I have a Bangladeshi visa(dual currency/dollar) card and Wise won't top up with my card.
Hi there 👋 You can check out this page to see if you can troubleshoot this: wi.se/unsuccessfulcardpayments and refer to this guide to top up your Wise account: wi.se/addmoneytoyourbalances
We're also happy to take a closer look. Feel free to contact us here and we'll be able to help you further: wi.se/contactus
Why I don’t have this open options on my home screen?
Hello Emir! It might be that we haven't reached you region just yet: wi.se/balanceavailability If so, then know we're always looking into new possibilities and hopefully we'll be with you soon. If you have any questions feel free to message us on X, Instagram or Facebook.
Can I load the card at my local bank?
If I load via online link to bank does wise keep my bank info?
Hi Lisa. Your Wise Card is connected to your balances, so no extra steps are needed to get money onto your card. Just follow the steps here: wi.se/addmoneytoyourbalances, and once the money has been deposited, you’re ready to spend with your card.
That being said, Wise is a digital platform, which offers services exclusively through the Wise desktop site and app. That means you can’t add money to your account with cash, checks or other physical deposit methods.
When you pay for a transfer with direct debit by connecting your bank account, we'll automatically save your account details for future use. More info here: wi.se/add-delete-connected-bank-accounts
If you need further assistance, feel free to contact us here: wi.se/contactus or DM us on Instagram, Facebook, or X.
Why your card is not accepted by meta ads and Apple Store ?
Hi Mazen. There are a few common reasons why your card might get declined, and you can check out this page for more info: wi.se/declinedtransaction
If you need more help, please reach out to us here and we'll be happy to advise further: wi.se/contactus
hey wise is this work in Ethiopia?
Hi there - thanks for reaching out. You should be able to open a Wise account in Ethiopia following this link: wi.se/createaccount.
However, new customers residing in Ethiopia currently can't open Wise balances. This means that you can still open an account and send money with Wise, but you can't get account details to receive money into your account from others. The regions and countries listed here: wi.se/balanceavailability, are where we offer this product at the moment.
Here's a little more info on sending money with Wise: wi.se/howtosendmoney.
Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're there to help 💚
I have some visa gift cards, how would I add those to my account?
Hey, there 👋 If your gift cards have 16 digits number, an expiry date, and CVV/CVC, you can try to use it to make payments. Please take a look at some exceptions here: wi.se/payingbycard
However, we won't be able to guarantee that this type of card payment will work. This is because prepaid/gift cards aren't linked to bank accounts. There's also a chance that you might be charge extra fees by the card issuer.
If it doesn't work, we'd suggest that you use other available payment methods, such as bank transfer: wi.se/payingbybanktransfer Here's the steps to add money to your balance: wi.se/addmoneytoyourbalances
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
So as I could understand Wise became an app for transferring money only to people from the USA, UK, and CANADA. What other countries can do if we can not connect our bank account?
Hey Sanja. As a global company, we're able to send money to most places around the world 🌏 Check our coverage here: wi.se/countriesicansendto
We also explain more about the different ways to pay in this article, as it depends on your location and the currency: wi.se/payingforatransfer
Hope this helps, but if you have more questions, drop us a private message on Facebook, Instagram or Twitter/X. Our team is also available via: wi.se/contactus - so we can understand your situation and assist better.
@@Wise thank you for your reply. I will check your links.
No problem, thanks for doing so 💚
@@Wiseplease can I use wise in Ecuador? I don't want the physical debit card, only the virtual card, please I've tried reading these articles but I don't see my country but the app wise is available in my country on the play store, please help me, thank you
No i lived trinidad and have my bank accounts link to it
but if we only have digital, how can we get the money from there in cash
Hi there 👋
You can withdraw money from an ATM using your digital card if it is added to your mobile wallet, and as long as the ATM supports contactless withdrawals. Find more info here: wi.se/wisedigitalcard
If you need any more help you can always DM us on Instagram, Facebook or Twitter/X.
When will we in the US be able to get a digital wise card? And how is it even an issue that we have to wait for more digital cards to be available.
Hi, I understand that having the card is one of the best parts of having a Wise account, but at the moment we're not issuing cards in US, and we don't have a precise time frame to let you know when it will change. If you have any other questions, I'll be happy to help.
@@Wise Alright thank you.
Please which virtual card can i use in wise cause is ineligible in my country 🙏
Please can PST card work?
Hello there. If our cards aren't eligible in your country, it seems that you have to use a different service. You can check if you're eligible here: wi.se/cardavailability
Feel free to reach out via social media (X, Facebook or Instagram) or directly by phone or email here: wi.se/contactus
Why is there always an error saying card payment method is unavailable using debit cards? i have 3 different debit cards and it's always an error.
Hi, Karyn! You can use your debit or credit card to pay for your Wise transfers, but sometimes you might get an error. Here are some main reasons:
- Your bank declined the payment
- You received a message about insufficient funds
- Your 3D secure is not working
- You're having browser issues
- Wise declined your payment
We share more specifics about these errors here: wi.se/unsuccessfulcardpayments, so make sure to check it as well. In case you'd like us to have a closer look into this matter from our side, please DM us on Instagram, X or Facebook, or give us a call/email here: wi.se/contactus. We'll be happy to help 🙂
Okay, here's my question/suggestion:
I would like to see the virtual cards available in different colors and to be able to associate a currency with each card. That would make it easy to work with, in my opinion.
Red card = USD
Yellow card = Euro
Green card = CAD
:)
Hi there! This is a great suggestion - please be sure to have a look at our Mission Roadmap: wi.se/roadmapideas, and add your ideas there.
Feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
can I use my WISE business bank account on my Facebook payout?
Hi Zehad. If you want to send money from Facebook to your Wise business account, you'll need to check if you're able to hold money and get account details for your business account. You can follow the steps here: wi.se/howtoreceivemoney
If you need more help, you can reach out to us here: wi.se/contactus
I live in Bangladesh, but I have an LLC company in the United Kingdom. I want to open a Wise Business account in my company’s name. Can I open it?
Hello can you send me 5 euro in my wise please😢
Hello How about indian to indonesia please reply
Hello, Samsan.
Sorry, but at the moment only customers residing in India who've used our services before can send money from India, and if that's the case, yes, they could send money to Indonesia. More info on how to send money, here: wi.se/howtosendmoney
Hey @Wise, it's essential: bring back the Wise US Digital business Cards! At least give us that convenience back! #Wise #DigitalCards #BringThemBack
Hi Salah 👋 We understand this is frustrating, we'll be sure to let you know as soon as any changes to this are made. Keep an eye out!
❤❤❤❤❤❤❤❤❤❤
Hey there. Thank you for the love, it's much appreciated 💚
Das ist toll!
You must add money form debit card and credit card !!@wise