The Truth About Drunk Elephant
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- Опубликовано: 19 окт 2024
- Hey guys! Today I’m sharing my The Truth About Drunk Elephant video! I get a lot of questions about which Drunk Elephant skincare products are effective, and which are worth the money. In this video, I chat about the pros of the Drunk Elephant line, but I also share a big reason why my eagerness to support the brand has diminished recently due to some things the Drunk Elephant brand has been caught doing online. What do you think of the brand? Will you still support them knowing the pros.. as well as the cons? Thanks for watching! xox
CONTACT:
Business inquiries only: jenafroese@gmail.com
Instagram: / jenafroese
Hyram’s video on Drunk Elephant & Caroline’s experience:
• No More Drunk Elephant.
Skincare By Hyram’s channel:
/ @hyram
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MAKEUP I’M WEARING:
La Mer Soft Fluid Foundation in Natural:
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Lancome Absolue Radiant Powder in Peche:
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Charlotte Tilbury Instant Look In a Palette in Gorgeous Glowing Beauty:
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Jouer The Kitten Eyeliner:
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Tarte Lights Camera Lashes Mascara:
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Fenty Beauty Gloss Bomb in Fenty Glow:
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DISCLAIMER:
This video is not sponsored.
Some product links listed may be affiliated. You do not pay any more for the product but it does let the retailer know I sent you there :) Thank you for supporting my channel!
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Hey guys! Hope you’re having a good day! Today I’m sharing my truth on the brand Drunk Elephant! I really hope they fix the major “con” of their branding as I really want to support amazing brands, both in quality and in customer service.
What are your thoughts on the brand? 💕 thanks for watching!! xox
Jena Froese I tried a few things but I wasn’t wowed. Hearing those cons I’m appalled 😦 I’m not going to support them. I’m not interested in a brand with poor customer service. Where is Harvey? He should be in every video💕
I really enjoyed experiencing “the littles” set, but hearing this really feels like I cannot support them. I’ll have to do some more research. It’s really too bad if it’s true and not just some outlier experiences because I agree with you the consumer has so many options and this would be enough to turn away from the brand.
I'm sure drunk elephant is coming for you too lol if they comment on you I will die laughing .
Thanks for making this video. The video you said you would attach, where the influencer guy talks about Caroline Hirons being shaded by DE, wasn't attached to this video.
It’s in the description box!
I got the whole line in gratis as I work for Sephora. I gave it a thorough shot, it’s really not that great and doesn’t work too well. It’s ridiculously expensive. Skip it!!
Thanks for sharing!! :)
@@JenaFroese I've tried a ton of skincare because as you enter and progress through your 40's, your skin really starts to change. I have rosacea which is obviously not going to be a point for a lot of people, but my skin has also gotten really dry and the dead skin thicker and harder to exfoliate off. The best gentle overnight chemical exfoliater I have tried is by far The Ordinary's lactic acid serum. The one from Sunday Riley sucks and does nothing but drain your wallet. The Ordinary's serum is $7. If you require more vigorous exfoliation, then the Dr. Dennis Gross peel pads are amazing. They are expensive, but a much better product than the DE exfoliaters. They are advertised as a daily use product, but you don't need it everyday. And Wayne Goss says he uses his pads twice - which is very doable, just make sure they are sealed tight so they can't dry out. A "30 day supply" lasts me a few months. These pads would give a T-rex smooth skin. And to keep it smooth and hydrated (and I hate mentioning it because its so pricey) the best thing by far has been the Tatcha ageless cream. Its $185, but if you can afford it and are really suffering from the dry skin etc like me, its amazing. I exfoliate even less now. I think if you want to buy a more lux and effective product, your money is much better spent at Tatch than DE. And if you have rosacea, then the Dr. Jart cicapair green cream is extremely effect... better in an hour effective.
👏🏻👏🏻👏🏻
I'm not a fan but I skipped A-Passione for a long time until I finally got a couple of moths ago and I'm glad I did. Best retinol products I've tried.
I love DE and my skin responds very well to all their products (I use for anti-aging properties). I can only speak from my own experience: they were awesome to me! I emailed them a few questions I had through their website and not only got a timely response-it was loaded with helpful advice that was both informative and polite, but the representative followed up with me when I didn’t respond and inquired if there was anything else she could help with and wanted to be sure I was satisfied with the answers given. Really nice communication with them! I think some people have gotten unfortunate responses from them, but maybe they deserve a second chance? I will continue to give them business as long as they are courteous to me, since it’s my cash I’m giving them. Each customer has to shop with their own experiences, I think. Cheers!
Pat Z that’s true:) personally that doesn’t apply to me most of the time tho, to me if they did it to another customer they could easily do it to me. Rudeness to loyal costumers leaves a bad taste in my mouth even if it’s not me they’re personally insulting. But I get where ur coming from. Also I was never planning on buying from them tbh😂 easiest boycott ever🤷🏾♀️ but all that throwing shade, insulting knowledgeable people and paying customers alike, disapproving of negative reviews etc is horrible even if it’s not happening to me.
I think it’s due to what kind of advice you’re asking for.
for example if a customer does complain that one of their products are aggravating the skin, you may ask for a refund and in turn you basically get a slap on the hand, and told off for not using it correctly or that you’re at fault for it not working properly.
Just totally bazaarrrrrrr communication from DE.
Pat Z I love DE foot the anti-aging. My skin has never looked better.
Lots of tea on your channel these days :)
I'd love to hear more detailed thoughts on your drugstore haul. Since you have so much experience with luxury makeup, I think it would be interesting to see you do a week 100% drugstore.
That’s a good idea Jenna! :) haha yes I guess you could say tea 🙈 I really like sharing things that can make us all more informed! 💕 I hope it’s helpful!
Unfortunately so lately
Yes yes do a drugstore one ❤️❤️❤️❤️ I love trying new stuff 🥰
Colleen Taljaard wym?
I’ve had the same experience with them being rude on Instagram. Especially when they did the free littles kit promo. I haven’t brought anything from them since then. And I won’t.
That’s the worst :( I’m so sorry Whitney. So unacceptable :(
WHITNEY FOREE what did they do regarding the promo? Thanks
Omg yes! I remember that!
I think they’re overhyped. You can get similar, and in some cases, better, products for drugstore prices. Plus DEs approach to their customers is pretty appalling, considering how worshipped and loved they are.
Hey Alexandra, can you let us know what products you would suggest from the drugstore that are similar, I would love to know my self so that we can try :)
Alexandra Warzee if you’re want to know about how they treat their customers and bizarre returns policy check out their website when they say take it up with fedex 😂
Rebecca B literally “the ordinary” anything. Be careful tho, some people go all in too fast coz they’re so cheap and end up using concentrations and combinations that are gonna burn their face off. Of course do a patch test for any sensitivity and irritation issues coz everyone’s skin is different. But pretty much all active ingredients u can get from DE u can get from the ordinary. Most things on the ordinary are very credible with research backing their ingredients and formulations and no unnecessary frills and fancy stuff. Most products are under $10. That even includes stuff like vitamin c, retinols, chemical peels, etc.
Rebecca B ooooh And also good molecules. Beauty lish’s in house brand.
@@rebeccaperry830 , The company Timeless has a vit C serum that is a 20% strength for appx. 19.95 with the code HF5off. It has free shipping with no minimum so you can use that code for each item. They have anti aging serums with research based peptides that are appx the same price point.
I personally love DE because it’s perfect for my skin. It’s one of the only brands that has worked so far for my skin, but everybody has different skin and preferences. :)
I am an ingredient/label reader. I have found many comparable products in walmart/target and yes TJ Maxx & Marshall's. Overhyped overpriced products always make me question everything. Obviously drunk elephant has a very good marketing team.
I need to be more informed with ingredients! I would love to learn more about skincare :)
Jenn Froese I am blessed in the fact that I am a nurse. So skincare ingredients are easy for me to decipher. Great video. I think its important to inform folks of overhyped/overpriced products. Particularly when the company is negative towards honest feedback
I heard that Acure has pretty good affordable clean products, especially a protini dupe. I found a few of them at TJ Maxx/Marshalls but they also have a website.
I just stick with Cerave, Paula's Choice and Vanicream. Can't go wrong! Lol
@@luvsmakeup I love Acure's SPF cream for sure!
You are very well spoken and appreciate your information. I agree their products have been overall good but like you said if you have a bad batch or a product doesn't work for you no-one should be chastised. There are a lot of good products out there, thankfully we have choices.
Jena I think u nail these new videos u do like this with secrets a brand doesn't want u to know or like this one the truth About ....
I for one think they're very informative and glad that ur doing them and I can also tell u put a lot of time an research into each video! I appreciate u for kinda pulling on the curtain of beauty to get to the truth so more ppl r informed! 💯😉🤗💕
Thank you Jamie!! 💕💕💕
I’m a Tatcha kinda girl when it comes to pricey skincare.. their customer service is top notch! Their so sweet! I have tried quite a few DE products - some hits& misses, but DE has always rubbed me the wrong way...
Thanks for sharing Raven! :)
Raven Lenz i tried Tatcha after a extremely bad experience with drunk elephant, and i fell in love! They work nicely together with my Clinique products too!
Such a Beautiful brand! 💗
Interesting you say that, I tried quite a few products from tatcha since everyone always hypes their products and found that they really don't do nothing. I have even finished the bottles to give it a try and it just didn't do anything.
Time to check it out!
Hi Jena. Thanks for spreading the word on this topic. I’ve been an avid supporter of DE for years and was shocked to hear this. I’ve purchased and repurchased several items from them and did during the Sephora Holiday Bonus sale. My favorite items currently are the protini moisturizer and the C-firma serum although I don’t think it’s as effective on my skin as it was years prior. I don’t think I can support a brand that does this to their customers. I recently found Dr. Dray’s channel here on RUclips and she’s enlightened me on skincare and ingredients. I can get similar results from more inexpensive brands. Thanks for sharing.
I love drunk elephant skin care. I can swear by it. They all worked for me. I love the eye cream, all of my wrinkles are gone. I also love the day and night serum.
Glad it works for you too!!
Same I love their vitamin c serum and baby facial
The Ordinary AHA 30% + BHA 2% Peeling Solution is an amazing dupe for the Baby Facial..and it's less than half the price!
Ahhh yaaaasssss thank you :)
I actually had an allergic reaction to their vitamin C serum. I reached out because I didn't know what was happening and i was really concerned. I even questioned myself after they basically told me it was not possible and that I must have had a weird experience. So I bought another bottle because i thought it was me. Nope. I can't use it. They just duped me and made me feel like crap. Never buying their products again.
Had same reaction as you. My review of it wasnt ok to show other costumiser
I've never tried anything from Drunk Elephant and I was interested in trying the Baby Facial, but then I started hearing how they treat their customers and I was appalled at how a brand that is supposed to be a higher-end brand would treat their customers like they were errant children, and some of the disrespectful comments they were making on social media to customers that had a problem with their products. Then, when I heard and saw how they went after Caroline Hirons, I was truly done with them and I have no intention of ever spending money on this brand. There are way too many other brands that have similar (and maybe even better) products to offer, so bye bye Drunk Elephant. Thanks for the video! Take care, Ginny 😘😘😘
Thank you Ginny!! 💕💕
Try The Ordinary aha&bha peeling solution😊
Hey Jena! Found your video very enlightening. However many brands (tarte , too faced, Sunday Riley, and many more) get people booted off PR all the time. Yes I think misrepresentation is a terrible thing however from a business stand point I think they want people who genuinely like there products to stay on PR. And that goes for any brand. I don’t think they should give false positive reviews but I do understand brands only wanting people who genuinely like there products to stay on PR. But that still doesn’t excuse Drunk Elephant or any other brand to disrespect customers the way they have. Again great video though!
I don't deal with people that imply i am stupid. Well honey I am not stupid enough to purchase from them!
I totally love this series! I have to agree with you on the results of the product, I love what the skin care does, not so much as a company and how they act. Love that you shouted out skincare by Hyram
Thanks Rebecca! :) Hyram is awesome! 💕
Actually really like drunk elephant I've been using their line for almost possibly three years now and the stuff is really good at balancing your skin and just making it healthy again I don't break out I still have some congestion and blackheads and finally it's helping with some acne dark spots I had it has taken quite some time for it to work on that but it definitely shows now! I just wish it wasn't so darn expensive LOL but I thoroughly enjoy everything in this line and I've never had issues with the company I've never had to deal with customer service so I can't speak to that but overall a really great line just expensive 😆
I love how you post just when I get home from work and relax with my coffee! I have always thought DE was overhyped and overpriced. All of their products that I have tried has made me break out! The only thing I liked was the tinted sunscreen that you mentioned, but I'm not spending that much on it. I use the Australian Gold tinted mineral sunscreen instead. I'm loving The Inkey List and Indeed Labs (both sold at Shoppers!), so inexpensive, and the Inkey List is replacing even some of my The Ordinary skin care. I love these videos you are doing!
Thank you Melly!! :) ahh I need to check out these skincare brands 😱💕
Dr Dray a dermatologist with a fantastic channel, did an excellent deep dive on this brand and its ingredients. She was definitely less than impressed...
She's only impressed with Tretinoin! :) I'm a subscriber and I like her a lot but I rarely take her advice when it comes to products that aren't cleansers or moisturizers. I will always be grateful to her for introducing me to CeraVe and ceramides in general but did you see her best retinols video? Hopeless. I live in Switzerland and you don't have easy access to Tretinoin here unless you suffer from conditions such as acne or melasma. I tried many retinol products, both cheap and expensive, and DE A-Passioni has been the most effective. I'm not a huge fan of the brand but I'm in love with A-Passioni and Protini.
De will never see another cent from me, they have some nerve with their high price tags and rude customer service
I've seen the things you've mentioned as well. I haven't had a bad experience with Drunk Elephant personally but that's not what matters to me. They've already established a pattern of treating their customers and influencers badly. I'm not interested in giving my money to any company that does business this way. Period. You are much more optimistic and patient with them than I am. I have learned that "When someone shows you who they really are, believe them the first time." is very wise advice. When a company shows their true colors (lack of integrity and respect for their customers), that's all I need to see in order to decide I won't do business with them. There are too many choices available to me to settle for a skin care company that doesn't treat their customers with respect. Everyone must decide for themselves where they want to spend their money and when they've seen enough to lead them to choose a different company that treats their customers with respect and integrity. As for me, I've already seen enough. They won't get the opportunity to treat me badly because I will not buy anymore of their products. No results are worth it to me to support a company like that! Many of their products are very good but none of them are that good!
I really liked the DE Vitamin C and normally get it during Sephora’s sales; but, after I heard how they were treating customers and saw Hyram’s video, I passed this go round,
Once they went after Caroline Hirons, I was DONE!!!
Yes that was it for me as well
What happened??
R W - what happened?
@@Tina_Pedirn96 watch Hyram's video...its really illuminating on just how shady DE are!
@@Tina_Pedirn96 Nathan Rivas DE's director of research and product development discredited Caroline's experience as a skincare professional in an Instagram DM basically saying that the brand (DE) doesn't really pay attention to what she says any more. He was a total a-hole re: her. I quit the brand at that moment. He started blocking people who defended Caroline and questioned him.
It’s very disappointing to hear how DE is treating their customers. I’m very shocked because it is totally opposite of how they present their products (clean, pure, fair trade, equality for all, etc). I have found other skincare products to replace most of the DE products I previously used, but I don’t know if I’ll be supporting them in the future either.
It’s super disappointing 💔 I wish they would be better because there really are soooo many other options out there. They better be careful :(
Jena Froese yes I agree! I still am finishing of the Baby Facial and have really been loving it, but I’m not sure if I want to recommend it to my subscribers/followers because of how they’ve been acting. I hope they do get it together soon.
GlamGirlChelsea are you buying it for the beauty of your skin or ???? Who give a danm about them rude .... we just want good beauty skin
I got a sample from DE for my birthday gift from Sephora. Been using it for 3 days so far. Still waiting for a miracle
I really like the protini cream, makes a big difference for my skin. I purchase de from Sephora. Maybe they'll get better now that Shiseido bought them. We should consider ourselves fortunate in the US regarding returns. Other countries have a no return policy for make up no matter what the reason.
No BS Beauty has videos on cheaper DE dupes.
Very informative video. I had no idea this was going on with DE and customers. I’ve been using them on & off for last couple years. I hope DE wakes up & improves their customer service skills. I also watched the other video from Hyram which is also very good. Always appreciate your honesty & keeping us informed.
Thank you ❤️
I'm one of the minority with DE. Their products have always just been OKAY to me.. 100% not worth the money. I don't see any different results than with other brands that cost way less. After watching this video it makes much more sense why I always see videos about "how amazing" their products are... I just figured, everyone is different, and my difference is that my skin doesnt like DE products much. Thanks for the Video!
Thanks for watching!! :)
The glycolic acid definitely works for me and there are some others as well but I actually think there’s too much hype surrounding them as a whole and it’s disappointing how they have treated others. I’m preferential to ole Hendrickson as a whole.
I’ve recently switched to K beauty, I found a lot more products that were affordable on yes style web site that replaced my DE. Why pay more when I can get effective ingredients for a lot less. I ❤️traveling more than buying skincare. Saving my coins here. 🙋🏻 I love Hyram too and James Welsh, very informative skin care channels.
Sandy Fox
Isn’t Korean skincare wonderful?! Sigh ! As is J-Beauty.
Deciem & Korean skincare & YesStyle are my top faves .
I love , love YesStyle !
It’s been acquired by Shiseido and hopefully the integrity and the ethics remain to the highest utmost level. Thank you for sharing this video❤️
I just have to say I love your music choice. What a great way to end your videos!
Thank you!! ❤️❤️
When companies ignore complaints and literally mute ppl with issues, I will nvr support a brand like that.. ❤️👉🏻🇨🇦💗😉🧐
I bought a littles set before the drama and decided it was overpriced when I used it and found it to be no better quality than k beauty or the ordinary 🤷♀️ so personal unpopular opinion as a skincare junkie: overhyped, over priced
I think it's also important to mention that they had been recently bought by Shisheido. It might change their cruelty free status and other aspects of brand policy
Omg... that is really good to note! Thank you!
You are welcome :) you are always so sweet
DE addressed this not long ago... they said they would not be changing their cruelty free status. :)
@jena thank you for the video. I have found physical sunscreens with less cast than DE. Clinique Pep-start daily UV protector SPF 50 and Murad City Skin Age Defense SPF 50 PA++++ are two of my favorites. The Murad is pricey. I wait until Sephora has a sale and then stock-up (Ulta might have it too). The Murad formula active ingredients is only zinc oxide. The Clinique active ingredients are zinc and titanium dioxide. I’ve been using the Murad for years. I learned of the Clinique option from Dr Dray. On my skin Clinique Pep-start and Murad City Skin have a more elegant formulation than DE.
I love the murad one!! 😘😘😘
I have never tried anything from this company. Kind of sounds like high school antics...and high school for me was 1996! I’m sooooo over brands bullying their own customers. Gggrrrr. Great video, as always Jens!❤️😀🇨🇦~Kim
I bought and used most of the ones you mentioned except the retinol and the baby facial. The products were fine. I don’t know if they warrant the price tag, though. I didn’t have any issues with the products or have any need to deal with customer service, but that stinks to hear that they’ve treated customers poorly. The reason I’m not buying any more products is that they don’t make their containers recyclable.
You know Jena I’ve never brought anything from D.E but have read a lot about their customer service (just like you stated in this video) and I’m TOTALLY appalled at their response and their attitude to their customers, there’s definitely no need to treat their paying customers like they do, hence why I don’t own any of their products, I guess, also I believe they are far to expensive for me, one of my nieces buys from them and her last purchase was a TOTAL rip off .... thank you for sharing this video Jena. 💕🌺💕
Now that DE has been purchased by Shiseido maybe things will get better?! Who knows. Wishful thinking on my part. I do love their Vitamin C, the Baby Facial and the Retinol (it's super strong tho). I also use the Protini moisturizer and I think that's just so-so. When I'm done with my current ones I'm sure I'll change to something else. I'm dying to watch the Caroline Hyrons (sp?) Video. She is the queen and I do trust her. Thanks Jena for your "investigative reporting". Xo gayle
Give The Ordinary a try. Excellent skincare products at prices that are affordable!! ❤️
Neetu Verma yesss to this!!! They are all I use besides a Clinique moisturizer
Yup , you said it ! Deciem is amazing as a company in general.
I’m proud they’re Canadian. ☺️
@@jennahamilton6151 These products transformed by skin truly! My acne spots are all gone and i have noticably smoother skin! All for under $10. I am so done with over priced skin care! 😊❤🙏
I love the products, the price tag is fair I think because of the clean high quality ingredients plus the great packaging. I’ve had great customer service, one time I didn’t get a sample added cause it glitched out and I
emailed them and they sent it separately which was amazing. I can only say good things 🤷🏻♀️
Customer Care can influence sales a lot. I too try to stay away from companies with bad customer service. They don't need my money to feed such poorly trained personnel.
I don’t know anything about DE and I’m not protecting DE not complaining since I never used their products but unfortunately CH also sometime barks up wrong tree aggressively. I’m the one who lost my faith on her. I can’t trust anyone who says “ I don’t throw my friends under the bus.” It means she/he does if that persons isn’t her/his friend. Usually normal person never throw anybody under the bus, in my opinion. And she did it. And it wasn’t only her. So many who is “big” in IG skincare community. That’s why I left IG skincare community. By the way I love your channel ! Specially this type of video. We are hyped too much on almost everything, always!!! 😩😢
I hate the cons with DE but their products make such a difference with my skin. I hate that I love them so much!
I had allergic reactions to their products, though I do have sensitive skin... I thought because it was “clean” I wouldn’t have any trouble, unfortunately this wasn’t the case. In the UK you can’t send it back, so I spent so much money on stuff I couldn’t use. My products didn’t even come with any ingredients list either, which just seemed so sketch (the littles pack bought from cult beauty), because of this I wasn’t able to see what ingredients could have caused my reaction without searching for it online. Everyone is different and things won’t work for everyone, so it’s a shame the company sees it as a personal attack and not just feedback. I think calling people stupid for having an experience which wasn’t positive is the worst PR move!
Should be interesting to see how this product holds up now that Shiseido bought them. Maybe the customer service will get better and I hope they don't change the products now that they have been bought out.
Definitely!!
“Non-toxic” is quite a problematic marketing label that is not really regulated in the US. It's defined by the companies themselves and many times they deem ingredients as “toxic” based on little to no scientific evidence (like the much maligned parabens).
I haven’t tried everything from de but I feel like the only product I think is worth giving a try is the tlc serum. Out of the all the products I’ve tried from them I SWEAR by the tlc serum. It truly transformed my skin from the texture to keeping my skin clearer and brighter. Other than that I feel like their other serums/cleansers are okay
It sucks that DE has poor customer service and attitudes toward their consumers. However this brand has changed my skin for life. I have very bad cystic acne and have been using DE for 6 months and my acne is gone. Completely gone. I’ve tried everything and this brand is the only thing that’s helped in 10+ years.
I’m so happy to hear that it’s been so great for you! :)
Hi Jena, I do love a lot of their products but I am disappointed in how they are treating their customers that is unacceptable! Customer service is everything and honest reviews are so important. Now I don't know if I want to continue using their products yet I do love the Vitamin A and the C serum. It is a dilemma.
There really is! One of my goals for 2020 is to take an intro to skincare course, or something like it where I can learn more about ingredients and effectiveness. Then maybe I can find dupes:) thanks for watching!! xox
My skin is very picky about what goes on it. I have had zero issues with any DE product. It may be very expensive, but to me, it’s worth it. I do not invest a lot in makeup, I invest in my skin.
Thanks for this upload Jena! ❤️
I love DE it is very effective on my skin, and that’s all I care about and I will keep buying it
I don't like hearing these problems, but I haven't found anything that works as consistently well for me as DE. If I could find another brand like it, I would consider it. My biggest problem with DE is the expense.
You are a breath of fresh air in general but specifically in this video.... Yes people matter :)
It's really disappointing to hear how they've treated other customers, as I had a great experience when I contacted their customer service team. I emailed them asking about the colour of my vitamin c serum, and they immediately offered to send me a deluxe sample of their new formulation. I'm sad to hear they haven't treated others with this same kindness, and will certainly reconsider purchasing from them in the future.
I have worked in customer service myself and I know that some agents can be more helpful and kind than others. That said, they should really invest in CS training to make sure all members of their team are holding themselves to the same standards.
I agree. I had a bad reaction to the serum and another product and for the price I said no way. And Caroline is so knowledgeable and they treated her wrong.
I’ve found Jordan Samuel Skin from Caroline and his stuff is fabulous and no essential oils, no alcohol and no fragrance. His hydrate serum is amazing. You should really try his stuff!
Thx for the honest review!
Thank you Jena for this video ! Very interesting ! 💗
Thank you!! ❤️❤️
I love DE, I don’t think there are dupes like people say there are.. I am 41 with dry skin and have been using the line for about 2 years! It has changed my skin and I love it! The only products I don’t use anymore is the C-firma vit c and the non tinted sunscreen because I tried the ones from paulas choice and I like then better!
I have not yet had a dud from drunk elephant either. I typically buy them from Sephora
Their line is very consistent with me too!
And this is something that does not need to be ignored. I’ve never had to deal with DE customer service because I’ve never had a problem with any of their products. I’m not one to take the word of others so quickly because I wasn’t privy to the conversations and I don’t know what prompted any of the negative responses, so I’ll go on with my own experiences and chose a great skincare line for what it does for me.
@@LCRArt exactly. Sometimes I feel like people just want to tear down good companies just out of completely malicious intent. I don't need the company to be my best friend, I just needed to produce good products that work for my skin and keep me looking young.
I used all DE when I was pregnant but I do think there are better natural and semi natural lines out there at better price tags and minus the controversy. Try Kypris, farmacy or paulas choice before DE
My skin HATES drunk elephant products. I tried their moisturizer and cleanser and had a horrible reaction. I’ll just stick with my Elemis and Tatcha products.
Jessica Gasca me too. I’ ve tried de orange eye cream and it burns my eyes. The only think i like from DE is the marula oil, you can see a diference in you skin.
I have had better results with Good Molecules than DE.
Same and 1 of their products burned my skin so bad
Tamara Sparks Which products? I’m hooked on the polypeptide cream although it does irritate my skin a bit. But the tightening effect is so addicting. Any dupes you recommend?
Watch out - most of Good Molecules products actually contain essential oils, though they claim to be fragrance free.
The overnight exfoliating treatment, is particularly bad, just in regards to ingredients.
Good Molecules is not comparable to The Ordinary - though I wish it were. We need more super affordable options!
Loving this series!!!
Thanks Kaylynn!! 💕
@@JenaFroese you're so welcome!! New to your channel but loving it and you girl!!!!😘
I had no idea that they were disrespectful to their customers including Caroline Hiron! It sounds like they take their time researching and composing a product that it's a shame they don't continue that into the rest of the business. Caroline left a comment on Hyram's video speaking further about what happened too.
I am not a fan of the brand. I have read mixed reviews of their products which does not give me a good reason to spend the money on their products. I did purchase one of their gift sets as a Christmas present for my step daughter because she is interested in trying the brand and I am also giving her my Sephora birthday gift of the 2 DE products that I received (I didn't want the KVD set). I think that DE's products are very pricey; there are other less expensive products out there that works just as well.
These Truth videos have me LISTENING!
Hahaha aww thanks babe ❤️❤️
Yay! You watch Hyram too! Honestly I click fast for you guys. Anyways, DE is so overhyped and I’m never buying from them. I discovered K-beauty this year and I’m not looking back.
P.S. if you like Hyram, check out James Welsh! He’s my fave on skincare x
Thank you Jenny!! ❤️❤️
Ha I knew I would comment again. First, I love Hyram...such a cutie. And second I think the way Carloline reviewed the Retinol cream on her blog had DE coming back at her. She does and IS known to be rude and harsh on her channel which is her thing though, she is blunt and to the point. So I think DE was just calling a spade a spade when they said she was harsh and negative. Just my thoughts. I do agree 100% that sometimes they think their brand is above all when it comes to skincare and if we use ANYTHING else we should be go to skincare hell. LOL.
Hahaha! Thank you girl these are good insights!! ❤️❤️ love ya!
I personally think that good ingredients like Hyaluronic acid, collagen, rosehip and squalene oils are cheap, and that if a brand sells you a 'dream' there is a lot to be diffident about, because a lot can be due to placebo effect. I love The Ordinary and The Inkey List because of the short inci lists and because they are not overpriced or sold on social media from half naked young people with filters in the photo and a lot of expensive cosmetic surgery on their face.
I'm not even surprised about these overpriced brands like Sunday Riley being caught paying Sephora workers to write great reviews, because it was just absurd having only people who loved everything and never complained for the pumped up price.
Korean skin care is affordable and great. I also feel that they are innovative and ahead of American skin care. But just my opinion
I like the C Firma, too... I was buying Skin Ceuticals CE Ferulic and will not repurchase that money pit of a product again..just not worth it.. I don’t think it works any better than C Firma. And I like the delivery aspect of C Firma, for keeping the product fresh, longer. I cannot use the retinol- I did, and it literally burned my face- with just a teensy tiny bit one night a week! :(
Oh noooo!! I’m so sorry Laura! That’s so sad 💔
Jena Froese yeah- I’ve used lower doses of it and it’s done the same thing so I guess it’s not for me.
I have tried a number of DE products and think they are overpriced. Their packaging is spot on but I’m not willing to pay the high price just for packaging. My current favorite serums are from Maelove (not sure if they ship to Canada); price is better and I am getting great results. There are lots of less expensive good quality products out there to buy instead.
Definitely haven’t heard of that brand! I’ll check it out! Thanks girl 💕
I have used the framboos night serum and the marula oil.. loved dem both.. i have oily af skin but these didn't break me out... but yes dey are way over priced but not over hyped.. it does the job! I think i will repurchase..
Loved the video, their instagram behavior is what turned me off the brand. I actually loved their line, but I’ve seen them far to many times being super rude or just dismissive to anyone who criticizes the product or performance. They should do far far better.
When you pay almost $100 usd for a product I expect at bare minimum kindness from the representative to every person who is a customer of theirs. They can explain to me how to use the product if I’m using it improperly. At this point I return the vitamin c I order after watching Hyrams video I will find another product.
Oh no! Drunk Elephant! Work on your customer service and moral compass with honest feedback 🥺 I’ll watch the video next! Wow 🥺
Right!!! It’s so sad and makes me question my reaction from them if I ever had to contact them in the future 💔
Jena Froese it’s just beyond me how some companies still don’t understand the importance of great customer service and moral compass 🤦🏻♀️
Me too 💔💔
I’ve tried proteini and lala retro and neither really blew me away:( I have super dry skin, so lala was better but not great:( b-hydra also did basically nothing for me, it just sunk in and disappeared immediately, no hydration or smoothing. The beste cleanser also was a bit too drying. Overall just bummed, I wanted to love them since they really cater to sensitive skin. In makes me question the validity of their claims.... I will say I do like the c-tango though, and want to try the littles to see if I get a better results using the products together...
Goodness, I had no idea. I tried their products awhile ago and they didn't work for me. Great info!
Thanks girl!! 💕
Tried the marula oil and other DE products and broke out teribbly. I reached DE customer service and they kept telling me it’s because I used other products with suspicious six even though I didn’t and used only their line. So disappointed and waste of money
I’ve tested a few of their products and definitely want to purchase the full sized versions but hearing about their customer service has really put me off giving them my money, I did hear that the ceo sold the company so maybe with time, the customer service may bounce back.
I love the lala retro and Protini and would love to know a less expensive alternative I do not like fragrances in my skincare "natural" included lol I also have had a great experience with their customer service my retinol cream completely split in half after 4 months so sephora wouldn't help me and even though I didnt buy the product through them they sent me a brand new one 2 day shipping! This was about 4 weeks ago. So I really appreciated them doing that.
Edit: but have seen what your saying when they tell the customers they are using it wrong. I dont feel like that's right some stuff just doesnt work for some people period we all have different skin types and wants when it comes to skincare
My personal opinion: I have only tried a few of their products and I don't think they're the greatest compared to the hype there is about them. I tried the lala retro moistourizer (or whatever it's called) and It wasn't for my skin type so I gave it to my mom 👍🏻
What a great video Jena!
Thanks Michelle!! :)
I am a strong believer that consumers should not support evil companies
Your face looks awesome! So glowy 🌟
I tried their Protini cream and thought it was meh. So, I gave it to my mom and for some reason she had the worst allergic reaction to it that I've ever seen her have. What's interesting about that is that I have rosacea and sensitive skin, and her skin is super hardy and never reactive.
Well DE isn't gluten free so I can't use them. Their advice of take their ingredients list to my doctor is literal garbage, my doctor is not in touch with their suppliers... Tatcha on the other hand has AMAZING CS and most of the line is gluten free and they can actually tell you what's in their products. My experiences with Tatcha's CS has actually been so good I'm happy to give them my money- and their stuff isn't cheap. But they clearly know the price point demands a certain kind of accountability and behave accordingly.
Try Derma-E!!! They're vegan, gluten-free and paraben-free, plus they are nearly a quarter of the price of Drunk Elephant :)
Ashly Spears I’m still happy with Tatcha but I do appreciate the tip! Always good to hear about new brands that are Celiac safe. ❤️
So, Shiseido bought DE. This was announced in the past month. One of the first things that Shiseido will need to do is take over DE's social media, which is very unprofessional, as you have touched on in this video. I won't purchase from DE ever again until/unless they do become more professional. Other brands, like Paula's Choice, The Ordinary, and First Aid Beauty are so much cheaper and do a far better job than DE. Ironically enough, the PR guy for DE used to work for Paula's Choice, so he should know better than to treat people the way he does (and he was the guy who shaded Caroline Hirons regarding DE's retinol and how to properly use it). I've had terrible reactions to DE products and just used them on my body rather than my face. I never posted on social media about it, and didn't contact DE....knowing full well they'd troll me for it.
I cant believe that this is happening. I use there brand and it pisses me off when companies do this . I also was using the CEO serum and I heard they were a bad company so I'm not going to purchase from CEO anymore and if I hear one more thing about drunk elephant I'm going to have to find the next best thing thank you for all your information
Please do a video on FTC and how it will affect beauty influencers. I’ve purchased thousands of $$$$ on makeup and skincare because some of my favorite youtubers swore by it. The products were just overhyped. Then I saw those youtubers on brand trips🤔
Oooo that’s a good idea!
Won't buy. Because of price. I use tatcha. And u can buy The ordinary for a fraction of DE.
I no longer support Sunday Riley or Drunk Elephant because of these issues.
Wow...VERY informative!
Thank you 😊
Wow, I wasn’t aware of this at all. I definitely won’t be trying any of their other stuff (I will be repurchasing the TLC serum because it’s awesome. But nothing else!).
Thanks for the information and the introduction to Hyrem. I won’t be purchasing anything more from them. I’ll go back to Image Retinal cream