Breaking Bad News over the phone SPIKES model

FrontLine Communication Training for HCPs
www.frontline-communication.com
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Dr Emma Jones has given you the opportunity to see another HCP breaking bad news over the phone.
We have highlighted the use of the SPIKES model.
All though you might not use the same words as Emma, we hope this video gives you lots of ideas about the structure and skills you can use when delivering bad news.

[@segunpeters6201]

Excellently done. At a point I forgot this just was just role playing

[@KonaSitkaRose]

Excellent job. Respectful, patient, kind, open, allowing family choices to give them a measure of control or say, assisting them with their biggest request for their loved one. What a difficult task but this was done with such grace. Thank you! A retired nurse.

[@markanthonyspringer7186]

Great to see this model in action. Particularly useful having a visual reference to the skills as they are being used. Again, very moving!

[@AA-mr3uy]

I teared up watching this. Not because of the amazing empathy that has been shown, but by imagining myself being in that man's position. Life is short and we need to spend adequate time with our loved ones before either of us leaves.

[@obiomandubisi-igwilo4351]

QQ

[@grizzlemc1662]

@AA-mr3uy ITS OKAY WHEN WE GET BAD NEWS BECAUSE WE KNOW THAT THIS EARTH IS NOT OUR HOME BUT IS JUST A DRESS REHERSAL FOR OUR ETERNAL DESTINATION. GOD LOVES US SO MUCH THAT HE GAVE HIS LIFE FOR US SO THAT WE COULD SHARE ETERNITY WITH HIM IN HEAVEN. IF WE TAKE THIS PRECIOUS GIFT THE LORD HAS PROVIDED AND THROW IT IN THE TRASH, WE ARE ETERNALLY DAMNED. GOD SHOWED HIS LOVE UNTO US BY WHILE WE WERE YET SINNERS CHRIST DIED FOR US. ROMANS 5. GOD SACRIFICED HIS ONLY BEGOTTEN SON TO TAKE THE PUNISHMENT THAT WE DESERVE. WE CAN NOW WE MADE RIGHT BY JESUS' SACRIFICE. HE LOVES US SO VERY VERY MUCH AND IS SO MERCIFUL AND KIND AND FORGIVING. PLEASE ACCEPT THIS FREE GIFT. JESUS SAID HE IS THE ONLY WAY TO GOD ALMIGHTY. GOD BLESS YOU
THIS CHANNEL BELOW HAS TRULY BEEN INSTRUMENTAL IN HELPING ME FIND MY FAITH AND STICK CLOSE TO THE LORD. I PRAY IT MAY IT BE A BLESSING TO YOU AS WELL, GOD BLESS
youtube.com/@LivingWaters?si=ABkSnk_4LdoID3nM

[@fozjun21]

this is a heart breaking conversation and delivered absolutely right . Thumbs up to both the doctor and Deepak

[@jaskiratkaur8602]

Thank you for portraying this situation in such an amazing way!

[@hninthiriwai8947]

Thanks for this incredible learning material for breaking bad news

[@Thorissa]

Such a wonderful doctor!

[@atlantic7949]

Excellent!

[@Y16Y17]

This is perfect and fabulous.

[@uchydesmond9534]

Well done

[@pratikj21]

this really made me cry especially the role play by deepak

[@thatjetsetterguy2386]

really good!

[@snendhlovu4097]

This is a good teaching resource, especially for younger learners who want to pursue a health and social care career.

[@mazavl7064]

GMC would have marked her low on history taking......

[@alaukwuchidera1893]

i know right

[@davoudung]

​@@alaukwuchidera1893what are you doing here?😅

[@theo4may644]

This is really good

[@Shafaat0323]

Great job done 👌

[@doctorlayman376]

She was so empathetic, i couldn't hear her over the telephone!

[@h.a8294]

Very nice and informative consultation, but the voice was so low .

[@obeytweety]

3:41 "brake the bad news" ?? lol :(

[@hanishshashidhar3361]

This is the way .. opposite person taking it will be able to handle

[@DrRahu-77]

Thanks, upload more osce plab2 videos..

[@ecekara7728]

omg I was just gonna cry :(

[@MrMfalam]

What an actor ..the relative.. I got involved in his grief😢

[@abdulkadirokeji4812]

Excellent...is it OK to break bad news over the phone?

[@abdalrahmanSham]

nice

[@armedwithmedicine775]

❤️❤️❤️🙏🙏🙏☺️☺️☺️👌👌👌

[@Sheba_316]

You wouldn’t give this type of news over the phone? Unless if relatives are unable to get to hospital…

[@fozjun21]

covid