Something tells me this lady got a middle management job right after college and has never taken a call in her life. Sounds like managers I've had. Customers are so sweet and amazing until they have to take a call. Then they go into panic attack mode and their whole world breaks down.
That’s possible, but she probably got a entry-level manager or corporate recruiter job. Sure she might have did some side-by-sides to learn what everyone does, but any significant time on the phones doubtful.
You are so on point Pete. My mother passed away September 23rd 2020. I had my worst performing month for October 2020. Management waited until October 31st to advise me to either go on leave or face termination. Zero empathy for what I was going through. There was no condolence card or flower at the funeral. The only thing I got was a hard time about my poor October numbers. Call center reps are a dime a dozen that are treated like shit.
I still work in a BPO industry or a call center company but I swear I'll never get back answering calls. I worked for AT&T and my gosh it's the most difficult job I ever had. Lack of sleep, too much stress, pressure from your customers, pressure from your bosses or smes. Literally the worst job of my lifetime. I'm so thankful working in a non-voice account right now. Plus I work from home. I have more time with my family, I can do my hobbies, etc. So glad I found this job.
Recently quit my claims center call job I feel so relaxed now your videos are therapy for me. I used to wake up in middle of night and saw that it was still middle of night and was so grateful because I said to myself “thank God I still have time to sleep until I clock in” horrible feeling
I too work for claims call center. I’m trying to get out. I feel so depressed and helpless. I wake up every morning dreading to go to work. I’m so glad you were able to get out. I wish you well!
@@flawlessbeauty315 thank you for your well wishes, I really do hope you find the strength to leave, I can tell you that I have been sleeping like a baby now, and I am not taking out my anger/stress on my family 😊😊
Oh my gosh I was working in a claims call center until recently and now I'm no longer stressed from that job. I'm hoping I can find non phone work that's a lot less stressful. Wish me luck.
As soon as she described the phrase "a need state of convenience" as profound, she lost me. Enjoy your corporate word salad, lady. These are the types of people who enjoy meetings where nothing is done, but they feel so self-satisfied afterwards you'd never convince them it's all garbage 🤢
PT. Almost three years ago I was in a call center and felt all the emotions your videos describe. I was extremely depressed and thought that the drive I had to help people was gone. Today I help manage a small Arizona based shed company and am the person in charge of how we handle customers. I am able to apply all the things call centers did to make those conversations feel dry and robotic and completely flip them and speak genuinely to our customers (I remember specific names for sometimes months!). Thank you for justifying my feelings when I was in that spot in life. I attribute some of my current place in life to you.
I worked in them before and never again. I have had my Life threatened by angry customers and was Only allowed two ten minute breaks a day. and that was the ONLY time you could use the restroom. When that time of the month came it was extra hard because you couldn't take care of it properly. Or some people having to hold their bladder or bowels so much they would have accidents on a call. I was in a back to back call job and when a call hung up you get 15 seconds to disposition and 2 Minutes to leave a detailed note in two different places as well as send a detailed email to the individuals that were assigned to handle there accounts... as well as fill out all the boxes before you even write anything and another call comes in sometimes lasting one hour. We were told customers couldn't get in touch with supervisors, we had to be the resolve. It was absolutely Horrible. And yet if they demanded a supervisor someone else would get on the call a little higher than you and rarely a supervisor. Its all about money and agents must be like robots or they are fired. This was my experience and it caused me so bad of anxiety from it and the worst part was some of the customers threatening your life and getting that violent. Leaving to take that call with no sup to help, that should not even be legal. That messes with your head and they don't care and they knew it happened because I asked for help. 'Your doing fine, breath...Sometimes people need to vent...' that's the responses. venting and yelling are one thing threats and violence a whole other ballgame. People quit and get fired so much they are always hiring. They don't care because the wheels keep turning for them someone quits or gets fired another takes there place. Yet when they hire you they want compassion and you to have saintly qualities when all they care about is efficiency and their pockets being filled. Your channel hits the nail on the head on what call centers are like. I hope more people watch you and try to stay clear so they can protect their sanity!
As sad and true as everything you said is, your commentary made me laugh a lot and I agree with you 100%. It’s now been a few years since I last worked in a call center but I’m still a little traumatized by my experiences. Watching your videos has really helped me cope with the mental anguish. Not everyone understands the psychological damage that you get from working in a call center.
If people knew how to search on Google I wouldn't have a job 😆 customers calling in thinking I have some secret manual but all I do is something they could've done themselves 😂
I will definitely continue to support you Pete.You speak facts.I am in the industry ...trapped...trying to find my way back to the corporate "world".Heck! Not so easy...been trapped.
If the CEO's and other corporate executives cared about call center employees they would make them (call centers) a humane place to work and they would pay a living wage period
Person to person but why did you have an 8 min handle time? Why didn't you use their name 3 times on the call despite no opportunity or read the script closing words on your mandatory ot shift?
@@Anomalyy666 - You’ll probably get demanding customers, but AmEx probably offers good benefits and the pay sounds good. Just realize it will be stressful and demanding.
@@Anomalyy666 it's what you value more - a livable wage or your mental health. Or maybe work for home is worth the rude customers you'll get on a daily basis. For me it was. My company has good benefits and work from home, so I stuck around and now I'm tier 2 and barely take calls.
Hi PT, I'm working in a customer service and your videos are my therapy. What you say is 100% correct. Corporations don't give a flying-f about you - how do you expect them to care about customers. All the buzzwords they use is just propaganda.
Hello 👋 mr ptpop. Thanks for another entertaining video as I needed a good laugh and once again you came though.😆👍 Just a suggestion for a future video maybe if you had some spare time could you go though the Glassdoor or indeed job reviews of customer service call centers and gave your insight on their job reviews. That would make for a perfect video and entertainment! Oh please do this sir 🙏
I love how they talk about how human interaction is so important as they slowly but surely replace reps with automation. I wouldn't want anyone to work in a call center so I will be pretty happy when humans will no longer be abused.
All things considered I was pretty fortunate at most of my call centre jobs because most my Supervisors were cool and the reps who worked there were cool too. When it came to some of the customers behavior I had to laugh after while. I remember some of the joking going on about irate customers that were made between calls, "Did that make you feel better, Mr. Customer?" one of the reps joked. He had me laughing. One of my other co-workers was chatting with me between calls about something unrelated to customers about how if different countries were people she would name them off: if Canada was a person it would be Steve Urkel, if it was the USA it would be a man who was big and dumb. She had me laughing so hard it was difficult to control myself when I got calls. I had to mute the phone in case I laughed out loud while the customer was talking and I still had to be able to concentrate on what the customer was saying.
PTPOP im telling you get other stories and make videos of em i said before my tech support experience. And my experience of my first call center and how i got fired because i had a vehicle accident and why i signed up for call centers in the first place and how recruiters lied to me before i signed up.
i think someone got up to run to the Bathroom to vomiit at 5:39. Maybe He or She knew what was coming and had worked in a Call Centre and thought "Shit, I can't handle her "I'm just made up of Sugar and I'm so NICE and POSITIVE.". Gag Me. She needs to go back to the Call Centre and take calls and see how sunny she is then. Barf Me to the Moon.
This is not the general reality are there some good experiences with customers? Yes, but the MAJORITY are very abusive and ignorant. They feel it's okay to treat you like complete shit! It rolled off me like a snow ball attempting to stop a tank, my attitude was positive at all times because I understood the reality that those who usually call struggle in many ways.
Can't watch till the end. To much shilling. To be fair wholesome moments do happen in call centres, but they are exceptions and happen IN SPITE of how the industry is run, not because of it. I bet despite how she says she loves the job, is likely no longer working as a lowly CS rep.
This lady is making me angry she's dilusional, or is one of the "higher ups" the dont care about the little people, she reminds me of those senior people who come into the office once a week and everyone has to be on their toes.
Brave front line people who are treated like and paid a slave wage to continue to stay and run on your wheel!!! Meanwhile cs get a 5% (if lucky) raise and the ceo, well they receive a 25 million dollar raise to take professional photoshopped pictures and write a 2-3 paragraph about earnings each quarter.
It's messed up that people care more about making the big bucks, and using people and robots for cheap Labour to obtain their wealth than helping and supporting fellow human beings who are forced to fend for themselves because everybody else only serve their own belly. What a cut throat world!
What a crock! Ever watch Boardwalk Empire? The lead character is a prohibition era bootlegger/politician who tells a heart breaking story about his childhood to a bunch of people in the first episode. Later he says "Never let the truth get in the way of a good story." This lady reminded me of that.
Watch my award winning documentary The Artist www.theartistadocumentary.com
This lady has never been a customer service rep.She is doing a great job selling lies.
Word.
Something tells me this lady got a middle management job right after college and has never taken a call in her life. Sounds like managers I've had. Customers are so sweet and amazing until they have to take a call. Then they go into panic attack mode and their whole world breaks down.
That’s possible, but she probably got a entry-level manager or corporate recruiter job. Sure she might have did some side-by-sides to learn what everyone does, but any significant time on the phones doubtful.
They want human to human connection and 3 min aht LOL
You are so on point Pete. My mother passed away September 23rd 2020. I had my worst performing month for October 2020. Management waited until October 31st to advise me to either go on leave or face termination. Zero empathy for what I was going through. There was no condolence card or flower at the funeral. The only thing I got was a hard time about my poor October numbers. Call center reps are a dime a dozen that are treated like shit.
Sorry to hear that. They don’t care about any of us.
I still work in a BPO industry or a call center company but I swear I'll never get back answering calls. I worked for AT&T and my gosh it's the most difficult job I ever had. Lack of sleep, too much stress, pressure from your customers, pressure from your bosses or smes. Literally the worst job of my lifetime. I'm so thankful working in a non-voice account right now. Plus I work from home. I have more time with my family, I can do my hobbies, etc. So glad I found this job.
Recently quit my claims center call job I feel so relaxed now your videos are therapy for me. I used to wake up in middle of night and saw that it was still middle of night and was so grateful because I said to myself “thank God I still have time to sleep until I clock in” horrible feeling
I too work for claims call center. I’m trying to get out. I feel so depressed and helpless. I wake up every morning dreading to go to work. I’m so glad you were able to get out. I wish you well!
@@flawlessbeauty315 thank you for your well wishes, I really do hope you find the strength to leave, I can tell you that I have been sleeping like a baby now, and I am not taking out my anger/stress on my family 😊😊
@Nella Vee I hope you find strength/courage to leave. You will feel way better
Yup I've been there too. Every single night. A claims contact center is the absolute worst!
Oh my gosh I was working in a claims call center until recently and now I'm no longer stressed from that job. I'm hoping I can find non phone work that's a lot less stressful. Wish me luck.
As soon as she described the phrase "a need state of convenience" as profound, she lost me. Enjoy your corporate word salad, lady. These are the types of people who enjoy meetings where nothing is done, but they feel so self-satisfied afterwards you'd never convince them it's all garbage 🤢
Exactly!
PT. Almost three years ago I was in a call center and felt all the emotions your videos describe. I was extremely depressed and thought that the drive I had to help people was gone.
Today I help manage a small Arizona based shed company and am the person in charge of how we handle customers. I am able to apply all the things call centers did to make those conversations feel dry and robotic and completely flip them and speak genuinely to our customers (I remember specific names for sometimes months!). Thank you for justifying my feelings when I was in that spot in life. I attribute some of my current place in life to you.
Sounds like she's trying to recruit people for her customer service dept. lmao
I worked in them before and never again. I have had my Life threatened by angry customers and was Only allowed two ten minute breaks a day. and that was the ONLY time you could use the restroom. When that time of the month came it was extra hard because you couldn't take care of it properly. Or some people having to hold their bladder or bowels so much they would have accidents on a call. I was in a back to back call job and when a call hung up you get 15 seconds to disposition and 2 Minutes to leave a detailed note in two different places as well as send a detailed email to the individuals that were assigned to handle there accounts... as well as fill out all the boxes before you even write anything and another call comes in sometimes lasting one hour. We were told customers couldn't get in touch with supervisors, we had to be the resolve. It was absolutely Horrible. And yet if they demanded a supervisor someone else would get on the call a little higher than you and rarely a supervisor. Its all about money and agents must be like robots or they are fired. This was my experience and it caused me so bad of anxiety from it and the worst part was some of the customers threatening your life and getting that violent. Leaving to take that call with no sup to help, that should not even be legal. That messes with your head and they don't care and they knew it happened because I asked for help. 'Your doing fine, breath...Sometimes people need to vent...' that's the responses. venting and yelling are one thing threats and violence a whole other ballgame. People quit and get fired so much they are always hiring. They don't care because the wheels keep turning for them someone quits or gets fired another takes there place. Yet when they hire you they want compassion and you to have saintly qualities when all they care about is efficiency and their pockets being filled. Your channel hits the nail on the head on what call centers are like. I hope more people watch you and try to stay clear so they can protect their sanity!
@paleo holistic lady No they said that was an Automatic fire. I had to sit there until the issue was resolved or until they hung up.
Trust me, I got that book and haven't worked in a call centre since.
I'm trying to get out of a call center job .. I HATE it now... Almost 5 years in....and I'm done being mistreated
Me Too 🤬💯
Yup. Hard to care about the customers when you’re working for a company that doesn’t care about you.
💯
As sad and true as everything you said is, your commentary made me laugh a lot and I agree with you 100%. It’s now been a few years since I last worked in a call center but I’m still a little traumatized by my experiences. Watching your videos has really helped me cope with the mental anguish. Not everyone understands the psychological damage that you get from working in a call center.
If people knew how to search on Google I wouldn't have a job 😆 customers calling in thinking I have some secret manual but all I do is something they could've done themselves 😂
Put this on a shirt. LOL The accuracy!
I will definitely continue to support you Pete.You speak facts.I am in the industry ...trapped...trying to find my way back to the corporate "world".Heck! Not so easy...been trapped.
If the CEO's and other corporate executives cared about call center employees they would make them (call centers) a humane place to work and they would pay a living wage period
Person to person but why did you have an 8 min handle time? Why didn't you use their name 3 times on the call despite no opportunity or read the script closing words on your mandatory ot shift?
"Don't pee on me and tell me it is raining" this is ladie is full of it.
Exactly!
When i see pt i click
Thanks!
@@Ptpop I got a call center job for amex for lifestyle and travel service role but it pays 20$ hour wfh. Worth it?
@@Anomalyy666 - You’ll probably get demanding customers, but AmEx probably offers good benefits and the pay sounds good. Just realize it will be stressful and demanding.
Yes, sir @1 2
@@Anomalyy666 it's what you value more - a livable wage or your mental health. Or maybe work for home is worth the rude customers you'll get on a daily basis. For me it was. My company has good benefits and work from home, so I stuck around and now I'm tier 2 and barely take calls.
Hi PT, I'm working in a customer service and your videos are my therapy. What you say is 100% correct. Corporations don't give a flying-f about you - how do you expect them to care about customers. All the buzzwords they use is just propaganda.
Most of the trouble that I’ve gotten in Call Centers was due to trying my best to help out the customer
Hello 👋 mr ptpop. Thanks for another entertaining video as I needed a good laugh and once again you came though.😆👍 Just a suggestion for a future video maybe if you had some spare time could you go though the Glassdoor or indeed job reviews of customer service call centers and gave your insight on their job reviews. That would make for a perfect video and entertainment! Oh please do this sir 🙏
That’s a good idea. I’ll give it a try.
@@Ptpop yes! Thank you. Can’t wait.
I love how they talk about how human interaction is so important as they slowly but surely replace reps with automation.
I wouldn't want anyone to work in a call center so I will be pretty happy when humans will no longer be abused.
All things considered I was pretty fortunate at most of my call centre jobs because most my Supervisors were cool and the reps who worked there were cool too. When it came to some of the customers behavior I had to laugh after while. I remember some of the joking going on about irate customers that were made between calls, "Did that make you feel better, Mr. Customer?" one of the reps joked. He had me laughing. One of my other co-workers was chatting with me between calls about something unrelated to customers about how if different countries were people she would name them off: if Canada was a person it would be Steve Urkel, if it was the USA it would be a man who was big and dumb. She had me laughing so hard it was difficult to control myself when I got calls. I had to mute the phone in case I laughed out loud while the customer was talking and I still had to be able to concentrate on what the customer was saying.
This lady is the one who writes you up because you didn’t say “I’m so sorry you didn’t pay your bill at all and your policy was cancelled”
PTPOP im telling you get other stories and make videos of em i said before my tech support experience. And my experience of my first call center and how i got fired because i had a vehicle accident and why i signed up for call centers in the first place and how recruiters lied to me before i signed up.
hahahah the intro "would you like fries with that? would you like fries with that🤓"
i think someone got up to run to the Bathroom to vomiit at 5:39. Maybe He or She knew what was coming and had worked in a Call Centre and thought "Shit, I can't handle her "I'm just made up of Sugar and I'm so NICE and POSITIVE.". Gag Me. She needs to go back to the Call Centre and take calls and see how sunny she is then. Barf Me to the Moon.
This is not the general reality are there some good experiences with customers? Yes, but the MAJORITY are very abusive and ignorant. They feel it's okay to treat you like complete shit! It rolled off me like a snow ball attempting to stop a tank, my attitude was positive at all times because I understood the reality that those who usually call struggle in many ways.
Love it, I work in a spectrum call center and absolutely hate it. Looking for a new job and hope to be out in a couple weeks
More "corporate talk" "ease, transparate, full discloser, game changer"
Lol callcenters aint like that
Would you like to have fries with that?😂
Can't watch till the end. To much shilling. To be fair wholesome moments do happen in call centres, but they are exceptions and happen IN SPITE of how the industry is run, not because of it. I bet despite how she says she loves the job, is likely no longer working as a lowly CS rep.
This lady is making me angry she's dilusional, or is one of the "higher ups" the dont care about the little people, she reminds me of those senior people who come into the office once a week and everyone has to be on their toes.
Brave front line people who are treated like and paid a slave wage to continue to stay and run on your wheel!!! Meanwhile cs get a 5% (if lucky) raise and the ceo, well they receive a 25 million dollar raise to take professional photoshopped pictures and write a 2-3 paragraph about earnings each quarter.
It's messed up that people care more about making the big bucks, and using people and robots for cheap Labour to obtain their wealth than helping and supporting fellow human beings who are forced to fend for themselves because everybody else only serve their own belly. What a cut throat world!
What a crock! Ever watch Boardwalk Empire? The lead character is a prohibition era bootlegger/politician who tells a heart breaking story about his childhood to a bunch of people in the first episode. Later he says "Never let the truth get in the way of a good story." This lady reminded me of that.
Big Mac > dry turkey
How did this lady get a Ted talk?
I was wondering the same thing.
still all true
This woman sounds like she's lying in an upbeat manner. It's Pure BS.
"You're living in past man"
Hey i can speak inglish😅
Corporate "mumdo jomdo"