It’s supposed to be fresh made to order just like the smoothies. They clearly premade them and put them in the freezer so they wouldn’t have to work that hard
Thats not how it works as an employee it comes in a large bucket then we let it sit til soft scoop it into the bowls and measure 8 ounces then flatten in then put it on a tray right after in the freezer. It doesnt take 15 minutes though it should only take 5 so whoever is running the store has the freezer way too cold.
@@ave3468 Not all of them are the same in each and every location. Some locations, like my country, a tropical island, it’s served differently. Multiple companies acustom their product to the place they’ll be selling it at.
i used to work at grain and berry which is very similar to tropical smoothie, we premade the bases for bowls in the morning and also would use the ones that weren’t bought from the day before first, majority of them were kept in the freezer to stay fresh and solid, others were kept in the fridge to stay soft, the only time we gave our frozen ones was if a customer ask specifically for a frozen base.. because we were supposed to have soft ones on hand. if we were getting low on soft ones kept in the fridge, we would transfer frozen ones over and let them thaw, if there weren’t any soft ones because no one kept up with what was going out of the fridge they had to be made fresh so the customer could enjoy the bowl with a soft base. They should not have given you a frozen base for any reason without asking for it. That means the staff was LAZY !
Exactly. I hate workers who do that, and then treat customers like shit whenever they call out the absurd. They would pitch a fit if someone did that to them.
Hey, I work at TSC and she most likely took it out the big freezer where we store the açaí bowls or recently restocked the mini fridge. We normally put them in a mini fridge so they soften and aren’t frozen solid :)
@@Becca-f1w They make them in the store, but they also make them ahead of time, so if they get busy and can't make more they can take them out of the freezer, put them into the fridge, it's kinda like but yeah they'd make them in the store they just freeze some of them to thaw later.. You are not supposed to get customers frozen whites, unless they especially ask for a frozen one, is what I got from all the comments
from a trop shift lead: at our store, we had to keep them under the food line in the cooler, where it was too warm for them to be stored for long, so we always had to switch them out. we took the ones under the line and switched them with ones in the freezer. this was probably right after a switch. but now we have a fridge that keeps them at perfect temperature.
Yeah, no I worked there and they fired me for having severe kidney problems and I got told I terminated myself for the açai bowls. They are put in a freezer they come in a giant 5 gallon bucket and we separated into those little bowls and keep those frozen until we need them and they are to be sold out before we give them to customer but that just goes to show how much respect and customer service tropical smoothie has.
I do not know if it's possible to be like that because I have not seen it before and I have not had one before and look yummy and l like the video and maybe you just have to wait until it un t freezes
yeahhhh, i worked at SK depending on the time, especially when its close to close or early in the morning they are very likley frozen and nobody wants to do them. Sorry it was frozen but it was probably a bad time
I use to work there i only took fresh ones home cause i hated waiting 😭🤚🏼it come in a bucket and we scoop it into to bowl and put them in the freezer the only you have is probably 3 days old its still good but yeahh we had to do prep for that like eveery 2 -3 days is like that for most of the stuff the fruit on top of that is fresh but the fruit for smoothie come frooz except watermelon and smalk stuff like mint but yeah its not as healthy or fresh as your think
Means they are pre made and frozen afterwards meaning it’s not freshly blended or made they are supposed to be blended with banana and other fruits like berries so then it comes out purée form
I worked there the acai comes frozen in this big white container and we legit have to wait for it to thaw and then we scoop it to the bowl and weight it. We will make a bunch and put some in the fridge which lets it thaw and some in freezer storage which will keep it actually frozen. they ran out of ones in the fridge so got the second stock in the freezer and sold it.
The fact they use sweet an low in the smoothies too. Like i get it, fine powder easy to mix up, but i cant stand the taste of sweet n low. Id preffer to deal with crunchy surgar in it. But to each their own. Saldy i am one of few that dont enjoy it
Really! Thats Interesting. How'd you find that out? Me and my brother always joke about how sweet n low gave our grandfather stomach cancer & not the 🚬 😂😂😂😂 no but really. He solely used that kind of sugar all day & night long in his ☕️ and he owned a trucking business, AND was a trucker himself, so he drank LOTS of coffee with lots of sweet n low 😬
@kaylahface Says it on the menu and you can taste it, you ever taste it before it's a particular taste. My friend's ma still uses it in her coffee. Some say it's not good for your body but I ain't no expert. Also thanks for sharing your stories on my comment 😄 Hope you have a blessed day 🖤
It was probably prepped a while before she bought it. Usually when I buy mine they’re creamy, but on rare occasions the worked pulls one out of the freezer and it’s as hard as a rock
Just like lots of other comments... I'm pretty sure they just took it from a freezer. They should thaw it first. Hope they didn't claim it was made fresh cause you know they lyin'!! 😂 It looks yummy tho ❤❤❤
I wouldn’t be surprised if they come frozen and they just add the the toppings. My boyfriend worked at two different cafes last year that had açaí bowls on the menu and the base came frozen at both places. Not everywhere blends the base right there for you. I have gone to like places that specializes in açaí bowls only and they’d blend them right in front of you. Depends where you go
I was a shift lead at tropical smoothie in Arkansas, she is telling the truth they have to be 20 degrees or less if its melted for too long is completely loses its consistency, and can become unhealthy to eat if left out for too long because its a berry it will ferment
Girl. I have had this a billion times and I’ve been a manager in food. There’s no way employees should serve this. It’s bad customer service. It has nothing to do with safe temperatures. It’s better to make a fresh bowl than try to avoid waste by serving something inedible.
@mariahrobles8445 I was also a shift lead at a tropical smoothie. The texture and taste of them is entirely ruined if it hits like 20 degrees. We were trained to keep it fully frozen until serving. It turns dark and becomes crystallized if refrozen or slushy and grainy if left in the thawed state. The base is pre-made and can't really be "made to order."
They are all premade... they buy huge 5 gallon buckets 🪣 and then they fill the little ones .... the 5 gallon is like 100$ and they can make 2k out of it selling littoe ones lol
sometimes it is rock solid depending on the day, u do have to wait every once in a while. chances could also be that they just gave you one they stored in the freezer beforehand bc someone changed their mind, etc. unless you saw them making it therefore, if they were scooping it just fine, u may need to go to the gym.
I'm from Brazil and most of the Açaí here is always almost frozen, they soften eventually because the room temperature tends to be a little warm, but I don't know if it defrosts at the same speed as in Brazil, probably not :/ but it's super tasty, I've already eaten it with some ice hehe
At tropical smoothie they freeze them in the plastic containers they give to you probably at the start of a shift and by the lack of sun in this video being in a freezer for an entire day will do that
The amount of times ive been to trop and gotten a frozen bowl is insane. Its gotten to the point that no matter what location i go to its frozen. Every time. At first it was like, okay maybe theyve sold alot and had to restock or pull it directly out of the freezer, but now im starting to think theyre just lazy. Which they are always just standing around at every location ive walked into. I know its not hard either, because ive worked many food service jobs where things come frozen and you have to pull them out in the morning to thaw, and once you see the stock becoming low during the day, pull more out to start thawing. Its not hard. Yall mustve failed at papas pizzaria or freezeria or cupcakeria because food service jobs like that are exacctllltyy like that just irl. Lazy asf its annoying
Tropical smoothie has the worst customer service base and the worst employment base I have ever experienced. There was zero training and was told I would be trained by the manager herself and then the day off she backed out and I had to learn everything on my own, but still get foster for messing something up
It's was just those workers for sure, I have never got a frozen one when I've gone to tropical smoothie, it's always ready to eat when handed over. If that's how they come the girl should of had some thawed in the fridge ready to go.
This could last be a difference in store training I worked at McDonalds and people from different locations had different ways of doing things and making food and drinks
Mine are never that frozen.. there’s another spot I get acai bowls from and they pre-make their bowls and freeze the whole plastic bowl and those are pretty hard to dig into cus they freeze solid. I think your spot might premake their bowls and stick the whole bowl in the freezer.
I stopped going to Tropical Smoothie. These people HATE their jobs. They never greet and just give everybody dirty looks like you're disturbing THEM for walking in. There is not a lot of items on their menu and they still mess it up. Started making my smoothies at home and saved way more money.
They’re usually supposed to make the smoothie to order, so if it is frozen idk how they made it for you, you either picked it up late or they where lazy
OMG I’M ADDICTED TO THE CHIA OATMEAL PUDDING BOWL 🤤🤤🤤 I legit order one every single day (no banana, sub blueberries plus extra blueberries 🤤🤤🤤). Probably also why I’m gaining 5 pounds a week atm. 🫣
Girl I don't work there specifically but when I was a teenager I worked somewhere similar and they def got one over in u probably why they were laughing when they saw u coming in NOT COOL guys.. its supposed to be like a smoothie consistency almost. Sorry babe.❤
It's more than likely it's an order that never went out so they had it in the freezer and she just so happened to order the exact thing that didn't go out so instead of making a whole new bowl, they just gave her the one out the freezer.
Went there once with my brother. I literally couldn't eat it. My brother got something different, he ate I had to watch and by the time I could eat it when I got home I didn't even want it and the stuff on top was all mush. Never again, and it was expensive!
It wasn’t a fresh bowl obviously…sounds like someone there messed up a previous order & maybe just placed it in the freezer instead of throwing it away…then got LAZY when she came in to place her order & just decided to give her that one👀🤦🏽♀️people can be so lazy when they have the easiest jobs💯
So yall letting it defrost the freeze if its getting warm then de frost it again ? Im not a expert but i do have a servsafe certification and thats a no no lmao
like this poor woman wanted to eat her açai bowl right there and then not later or tomorrow if that had been the case, she should’ve just went to the grocery store and bought frozen ones, but she didn’t so yeah she has the right to effing complain it’s like no-brainer people come on 😂😂
I hate their açai bowls and they charge so much for them that there’s another place. I love it’s called playa bowl. You can get any combination you get protein, Matcha and it’s two times the size of the one that they serve for the same price.
As a tropical smoothie worker. We was told that we have to keep them frozen. Something about the acai going rancid if not frozen more than 30 mins. We have to pre portion them while they are still completely frozen and put a sticker of a use by date on them per Healthcare regulation from the health inspectors. We do have a mini freezer the tropical franchise made the owner buy that keeps the bowls at -2°f. Which is completely useless because our regular walk in freezer stays around that temperature as well. That is just we was told by tropical smoothie higher-ups and health inspector s.
Wall açaí bowls are pre-made. They take long to make therefore they make it in the beginning of their shift. It stays fresh when it’s in the freezer that’s how it works the only downside is it being frozen. Most shops do this in my area. If the don’t pre-make it, it takes them a while to actually make it and think about when they have other costumers too, it ruins the flow. But yes it’s supposed to be frozen.
I’m sure all of your reasoning is valid for WHY this happened, but it doesn’t change the fact that it’s terrible customer service. what if she was on a work lunch break. You’re gonna get a deserved terrible review bc this is still fast food in the us and she deserves to be able to eat the food she expected when she paid for it.
Definitely would have been like “id like to see if that’s your same answer to your boss when he asks why there’s a bunch of frozen pre made bowls in the freezer
Plastic-ware has only become smaller & more flimsy. Keep a sandwich bag with a metal spoon in the glove box, or your purse. Sounds kinda dumb? Possibly. But logical, realistic practicality ISN'T dumb. Life lesson: Learn to handle big or small events or events will handle you.
What?!?! No.. I go to tropical smoothie all the time and it’s all made right in front of your face… blenders like right by where you stand so you can see it… wtf?
It’s supposed to be fresh made to order just like the smoothies. They clearly premade them and put them in the freezer so they wouldn’t have to work that hard
Thats not how it works as an employee it comes in a large bucket then we let it sit til soft scoop it into the bowls and measure 8 ounces then flatten in then put it on a tray right after in the freezer. It doesnt take 15 minutes though it should only take 5 so whoever is running the store has the freezer way too cold.
@@jessiefoxblazeIn my country the açaí bowls are served directly from the bucket and non-frozen 🤗 the taste is different
No they freeze them. They aren’t made to order lmao
@@ave3468 Not all of them are the same in each and every location. Some locations, like my country, a tropical island, it’s served differently. Multiple companies acustom their product to the place they’ll be selling it at.
Or bought them like that 🤣
Yea as a worker at Tropical Smoothie isn’t supposed to be that rock solid it’s supposed to be like somewhat a slushie or ice cream texture
Sounds like they shouldn't work their 😂
Yea they peob let them melt then refroze them
@@nickychasse1588agreed, someone should get them fired from their 😂
Well it’s supposed to be more shaved ice consistency right
Yeah no, I don’t work at Tropical but I do know that acai isn’t supposed to be like an ice block lol. 😂
Genius alert ⚠️
i used to work at grain and berry which is very similar to tropical smoothie, we premade the bases for bowls in the morning and also would use the ones that weren’t bought from the day before first, majority of them were kept in the freezer to stay fresh and solid, others were kept in the fridge to stay soft, the only time we gave our frozen ones was if a customer ask specifically for a frozen base.. because we were supposed to have soft ones on hand. if we were getting low on soft ones kept in the fridge, we would transfer frozen ones over and let them thaw, if there weren’t any soft ones because no one kept up with what was going out of the fridge they had to be made fresh so the customer could enjoy the bowl with a soft base. They should not have given you a frozen base for any reason without asking for it. That means the staff was LAZY !
Exactly. I hate workers who do that, and then treat customers like shit whenever they call out the absurd. They would pitch a fit if someone did that to them.
Hey, I work at TSC and she most likely took it out the big freezer where we store the açaí bowls or recently restocked the mini fridge. We normally put them in a mini fridge so they soften and aren’t frozen solid :)
So you guys don’t make them in store they are already made?
@@Becca-f1w They make them in the store, but they also make them ahead of time, so if they get busy and can't make more they can take them out of the freezer, put them into the fridge, it's kinda like but yeah they'd make them in the store they just freeze some of them to thaw later.. You are not supposed to get customers frozen whites, unless they especially ask for a frozen one, is what I got from all the comments
@ oh okay! Thanks for explaining!
Only right answer in this entire comment section
Damn tsc is garbage huh. How do you mess up a smoothie business
They're supposed to have them defrosted before they sell them
Maybe I’m getting old… but if I go to a restaurant/cafe and get frozen food, I’m gonna wonder why I didn’t just eat at home
Trader Joe’s sells frozen acai bowls just like this one. It would probably be cheaper too
well, Trader Joe’s aren’t a açaí bowl place so do you expect them to me soft when they are clearly listed as “Frozen” ? 😂
@@Islayyoudont? They’re replying to the comment. Just agreeing that if they wanted it frozen they’d go to Trade Joe’s
Ya, like any sane person. Or just change which restaurant chain you order from. Easy work.
@@ccciaracc ohh, sorry I DIDDNT understand
from a trop shift lead: at our store, we had to keep them under the food line in the cooler, where it was too warm for them to be stored for long, so we always had to switch them out. we took the ones under the line and switched them with ones in the freezer. this was probably right after a switch. but now we have a fridge that keeps them at perfect temperature.
Yeah, no I worked there and they fired me for having severe kidney problems and I got told I terminated myself for the açai bowls. They are put in a freezer they come in a giant 5 gallon bucket and we separated into those little bowls and keep those frozen until we need them and they are to be sold out before we give them to customer but that just goes to show how much respect and customer service tropical smoothie has.
he’s kinda cute 🤗🤗
You have to get it from the restaurant first watch it’s always fresh and so good 🔥🔥🔥
First Watch don't have no acai bowl they got chia seed pudding 🙄
@@weirdhobby the one i worked at in Pittsburgh did 🤷🏻♂️
I do not know if it's possible to be like that because I have not seen it before and I have not had one before and look yummy and l like the video and maybe you just have to wait until it un t freezes
As a Kale Me Crazy employee. The açaí is supposed to be blended to a thick sherbet consistency
Not a tropical smoothie worker but for someone who is obsessed with tropical smoothie what you got isnt supposed to be frozen
That’s weird. All of the açai places I’ve ever been to is made to order.
yeahhhh, i worked at SK depending on the time, especially when its close to close or early in the morning they are very likley frozen and nobody wants to do them. Sorry it was frozen but it was probably a bad time
I use to work there i only took fresh ones home cause i hated waiting 😭🤚🏼it come in a bucket and we scoop it into to bowl and put them in the freezer the only you have is probably 3 days old its still good but yeahh we had to do prep for that like eveery 2 -3 days is like that for most of the stuff the fruit on top of that is fresh but the fruit for smoothie come frooz except watermelon and smalk stuff like mint but yeah its not as healthy or fresh as your think
Means they are pre made and frozen afterwards meaning it’s not freshly blended or made they are supposed to be blended with banana and other fruits like berries so then it comes out purée form
I worked there the acai comes frozen in this big white container and we legit have to wait for it to thaw and then we scoop it to the bowl and weight it. We will make a bunch and put some in the fridge which lets it thaw and some in freezer storage which will keep it actually frozen. they ran out of ones in the fridge so got the second stock in the freezer and sold it.
The fact they use sweet an low in the smoothies too. Like i get it, fine powder easy to mix up, but i cant stand the taste of sweet n low. Id preffer to deal with crunchy surgar in it. But to each their own. Saldy i am one of few that dont enjoy it
Really! Thats Interesting. How'd you find that out? Me and my brother always joke about how sweet n low gave our grandfather stomach cancer & not the 🚬
😂😂😂😂 no but really. He solely used that kind of sugar all day & night long in his ☕️ and he owned a trucking business, AND was a trucker himself, so he drank LOTS of coffee with lots of sweet n low 😬
@kaylahface Says it on the menu and you can taste it, you ever taste it before it's a particular taste. My friend's ma still uses it in her coffee. Some say it's not good for your body but I ain't no expert. Also thanks for sharing your stories on my comment 😄 Hope you have a blessed day 🖤
I'm dumb the menu says Splenda lol corrections guys it's Splenda!
As a Brazilian, this is wrong (açaí is from Brazil)
It was probably prepped a while before she bought it. Usually when I buy mine they’re creamy, but on rare occasions the worked pulls one out of the freezer and it’s as hard as a rock
Just like lots of other comments... I'm pretty sure they just took it from a freezer. They should thaw it first. Hope they didn't claim it was made fresh cause you know they lyin'!! 😂 It looks yummy tho ❤❤❤
That's why I go to smoothie king. Tropical smoothie drinks and people suck.
I wouldn’t be surprised if they come frozen and they just add the the toppings. My boyfriend worked at two different cafes last year that had açaí bowls on the menu and the base came frozen at both places. Not everywhere blends the base right there for you. I have gone to like places that specializes in açaí bowls only and they’d blend them right in front of you. Depends where you go
This is y I maid the big decision to just get 3 gallons off açaí at a time I’m never going to a juice shop ever 😂❤
I was a shift lead at tropical smoothie in Arkansas, she is telling the truth they have to be 20 degrees or less if its melted for too long is completely loses its consistency, and can become unhealthy to eat if left out for too long because its a berry it will ferment
Girl. I have had this a billion times and I’ve been a manager in food. There’s no way employees should serve this. It’s bad customer service. It has nothing to do with safe temperatures. It’s better to make a fresh bowl than try to avoid waste by serving something inedible.
@mariahrobles8445
I was also a shift lead at a tropical smoothie. The texture and taste of them is entirely ruined if it hits like 20 degrees. We were trained to keep it fully frozen until serving. It turns dark and becomes crystallized if refrozen or slushy and grainy if left in the thawed state. The base is pre-made and can't really be "made to order."
They are all premade... they buy huge 5 gallon buckets 🪣 and then they fill the little ones .... the 5 gallon is like 100$ and they can make 2k out of it selling littoe ones lol
sometimes it is rock solid depending on the day, u do have to wait every once in a while. chances could also be that they just gave you one they stored in the freezer beforehand bc someone changed their mind, etc. unless you saw them making it therefore, if they were scooping it just fine, u may need to go to the gym.
they prep some bowls for online orders so they are perfectly thawed by the time it gets deliveried to the customer.
I'm from Brazil and most of the Açaí here is always almost frozen, they soften eventually because the room temperature tends to be a little warm, but I don't know if it defrosts at the same speed as in Brazil, probably not :/ but it's super tasty, I've already eaten it with some ice hehe
At tropical smoothie they freeze them in the plastic containers they give to you probably at the start of a shift and by the lack of sun in this video being in a freezer for an entire day will do that
The amount of times ive been to trop and gotten a frozen bowl is insane. Its gotten to the point that no matter what location i go to its frozen. Every time. At first it was like, okay maybe theyve sold alot and had to restock or pull it directly out of the freezer, but now im starting to think theyre just lazy. Which they are always just standing around at every location ive walked into. I know its not hard either, because ive worked many food service jobs where things come frozen and you have to pull them out in the morning to thaw, and once you see the stock becoming low during the day, pull more out to start thawing. Its not hard. Yall mustve failed at papas pizzaria or freezeria or cupcakeria because food service jobs like that are exacctllltyy like that just irl. Lazy asf its annoying
You probably ordered it online... That's why.😂😂😂😂😂😂
So how is it not fresh? Are made at factory on an assembly line?
Tropical smoothie has the worst customer service base and the worst employment base I have ever experienced. There was zero training and was told I would be trained by the manager herself and then the day off she backed out and I had to learn everything on my own, but still get foster for messing something up
It's was just those workers for sure, I have never got a frozen one when I've gone to tropical smoothie, it's always ready to eat when handed over. If that's how they come the girl should of had some thawed in the fridge ready to go.
This could last be a difference in store training I worked at McDonalds and people from different locations had different ways of doing things and making food and drinks
Some small or chain places where they make acai bowls they come pre-made frozen to speed up sales
I’ve had them non and frozen! Depends on where you go
I order my first one in SanDiego, and it was fresh, bomb, and not frozen.
Mine are never that frozen.. there’s another spot I get acai bowls from and they pre-make their bowls and freeze the whole plastic bowl and those are pretty hard to dig into cus they freeze solid. I think your spot might premake their bowls and stick the whole bowl in the freezer.
She'd be complaining more if she had 2 courses prior🤷🏼
When she said the girls were laughing as she was going back in, I KNEW somthing was up
It might come frozen when delivered but they are supposed to thaw and keep it chilled not serve it frozen like that
It sounds like the employee had no idea what the heck they were talking about... Poor leadership.
I stopped going to Tropical Smoothie.
These people HATE their jobs. They never greet and just give everybody dirty looks like you're disturbing THEM for walking in.
There is not a lot of items on their menu and they still mess it up.
Started making my smoothies at home and saved way more money.
Trust me, I hated to every time I buy tiramisu I feel the same exact way. I don’t wanna wait. I want right away.
Why do you have to wait for tiramisu? I love it so I'm just curious 🤓😂
They’re usually supposed to make the smoothie to order, so if it is frozen idk how they made it for you, you either picked it up late or they where lazy
If there laughing , don't eat there please. That's a huge red flag .😮😮😮
OMG I’M ADDICTED TO THE CHIA OATMEAL PUDDING BOWL 🤤🤤🤤 I legit order one every single day (no banana, sub blueberries plus extra blueberries 🤤🤤🤤). Probably also why I’m gaining 5 pounds a week atm. 🫣
yes , I get that bowl all the time , like twice to 3x a mo. and never and I mean NEVER does it come like that. call corporate!
as a professional Brazilian it is not supposed to be frozen solid
As a CRISP AND GREEN WORKER yea no this is absolutely not supposed to happen
Girl I don't work there specifically but when I was a teenager I worked somewhere similar and they def got one over in u probably why they were laughing when they saw u coming in NOT COOL guys.. its supposed to be like a smoothie consistency almost. Sorry babe.❤
“ah ci e” 😭
i would just go to the grocery store for the frozen ones
The fact that the worker said "Oh well you have to wait 15-25 minutes for it to thaw"
The most obvious reason is this girl is pranking everyone in the comments section.
It's more than likely it's an order that never went out so they had it in the freezer and she just so happened to order the exact thing that didn't go out so instead of making a whole new bowl, they just gave her the one out the freezer.
imma be real with yalll.. if i have to wait 15-20 min to thought out imma just leave
Went there once with my brother. I literally couldn't eat it. My brother got something different, he ate I had to watch and by the time I could eat it when I got home I didn't even want it and the stuff on top was all mush. Never again, and it was expensive!
As a former jamba juice employee they are supposed to be made to order not frozen 😂
without even asking i know what skin color those workers were
Right… it does come frozen, but you’re supposed to put in the blender otherwise will taste horrible
I work at juiceland and we make them fresh to order, they are supposed to be a thick smoothie consistency:/
Its prolly supposed to get pulled from the fridge every morning and set in the fridge to thaw
Never got one frozen solid .....😮
It wasn’t a fresh bowl obviously…sounds like someone there messed up a previous order & maybe just placed it in the freezer instead of throwing it away…then got LAZY when she came in to place her order & just decided to give her that one👀🤦🏽♀️people can be so lazy when they have the easiest jobs💯
Either a lazy employee or business
Shop else where
Get something fresh 😊
Yea it was irritating but it does thaw pretty quick . The toppings where put on fresh not frozen
I thought it said acid bowl
Byeee that’s so lazy! 😂 I used to make them to order and nothing was premade 😅 but I also didn’t work for that smoothie chain lol
It's like thick ice cream but not hard enough for it to ice over like that, definitely thick but not this. This is premade.
So yall letting it defrost the freeze if its getting warm then de frost it again ? Im not a expert but i do have a servsafe certification and thats a no no lmao
Never ever seen rock solid frozen acai like that unless I try to save it and put in the freezer which, let’s be real, we don’t get back to it lol
Noooo. She’s supposed to microwave it for like 15 sec and stir it with something. 😂
No, it should be thawing in controlled environment pre order so be ready at order lol
like this poor woman wanted to eat her açai bowl right there and then not later or tomorrow if that had been the case, she should’ve just went to the grocery store and bought frozen ones, but she didn’t so yeah she has the right to effing complain it’s like no-brainer people come on 😂😂
This is what entitlement has become....this lady is absolutely right....people, do your damn job
Thought it was a resturant not a grocery store
As a non tropical smoothie worker that is not a gorrilla
You’re supposed to heat it up before putting toppings on it sounds insane but that’s what they had us do not a fresh place at all
I hate their açai bowls and they charge so much for them that there’s another place. I love it’s called playa bowl. You can get any combination you get protein, Matcha and it’s two times the size of the one that they serve for the same price.
When I got one, mine was not frozen
As a tropical smoothie worker. We was told that we have to keep them frozen. Something about the acai going rancid if not frozen more than 30 mins. We have to pre portion them while they are still completely frozen and put a sticker of a use by date on them per Healthcare regulation from the health inspectors. We do have a mini freezer the tropical franchise made the owner buy that keeps the bowls at -2°f. Which is completely useless because our regular walk in freezer stays around that temperature as well. That is just we was told by tropical smoothie higher-ups and health inspector s.
Yes it comes like that
Why would I need to wait 15-25 minutes for an item I purchased to be eaten on the spot? Is that employee okay???? I-
Wall açaí bowls are pre-made. They take long to make therefore they make it in the beginning of their shift. It stays fresh when it’s in the freezer that’s how it works the only downside is it being frozen. Most shops do this in my area. If the don’t pre-make it, it takes them a while to actually make it and think about when they have other costumers too, it ruins the flow. But yes it’s supposed to be frozen.
I’m sure all of your reasoning is valid for WHY this happened, but it doesn’t change the fact that it’s terrible customer service. what if she was on a work lunch break. You’re gonna get a deserved terrible review bc this is still fast food in the us and she deserves to be able to eat the food she expected when she paid for it.
I just had this problem a couple weeks ago I was disappointed it was so gross😓
Definitely would have been like “id like to see if that’s your same answer to your boss when he asks why there’s a bunch of frozen pre made bowls in the freezer
Such hardships. Life isn't fair !
"Um, like, that's as good as I'm ever going to give it to you."
Plastic-ware has only become smaller & more flimsy. Keep a sandwich bag with a metal spoon in the glove box, or your purse. Sounds kinda dumb? Possibly. But logical, realistic practicality ISN'T dumb.
Life lesson: Learn to handle big or small events or events will handle you.
Bruh what's going on with her shirt i can't focus on the story😂
Literally had the same thing happen to me
Need sambazon scoopable acai.
Mine came not frozen but cold
What?!?! No.. I go to tropical smoothie all the time and it’s all made right in front of your face… blenders like right by where you stand so you can see it… wtf?