Ah yes, you noticed. I have had this jacket for the 35+ years when things were made to last. It has seen me through more adventures than I care to remember and with the exception of a few zip replacements on the pockets over the years, it's still as good as the day I got it. Quality rarely found these days, I'm sorry to say.
Great news and a really good result. Mind you, they've really made one hell of a dogs dinner with all the plastic and electrics behind that triangular side panel and the battery looks like a real bugger to get out cleanly from behind all those cables and plastic bits and pieces. To be honest the whole lid assembly here appears to have about as much quality and durability as a 1980's Austin Metro glove box assembly! Thank heavens for the Classic 500, where this assembly is all metal, with no plastic mouldings and the battery is easily accessible because it is in the battery box on the other side of the bike.
I would agree, there is a ton of plastic hidden away and I guess its one of the ways they have created economies of scale with moulded plastic fixtures to keep the price down. It is one of the key differences between the older iterations I have owned. My 59 350 Clipper, now that is made like and feels like a gun. A walkaround review coming soon on this bike.
Time is money so the two-week swap it out from another bike is a good solution for you. The apparent impossibility of getting parts that are outside normal ones for regular servicing seems to be a worldwide problem across many industries. It sometimes feels like the decision has to wait for the senior management monthly meeting that was just postponed again. So grab the offer without any further delay.
Well done. We are going in the right direction. Its in Royal Enfield to get this warranty claim closed ASAP. Especially we are now ALL watching on UTube
Could not have asked for more attentive service at this point to be honest and if all goes to plan, will put RE and the dealers after sales service in a very good light.
I had the same remedy on my interceptor which had the famous over lubed relay problem. Obviously not as intrusive as the fix needed on your classic but at the time the replacements were very scarce. I presume it's the same dealer i use as I'm Norwich area and they were very good, swapped the relays over from another show room bike and delivered the bike back when it was sorted. I'm sure they'll do their best to get yours back to you asap.
Take the offer One benefit to them taking it of another bike is they will have the experience and know how to refit the box correctly- it’s a win win even though it should not have happened the dealer came up aces Good luck Regards from Florida 🦩
That sounds fair enough to me and, of course, the dealer having to strip the parts from a new bike should give them some insight into what is required to refit it to yours which as you said was of some concern to you. Hope it all goes well. Edward.
It's good that you're satisfied with the resolution, but I don't like it. If I was the dealer, I would say, "Sorry, here's a new bike" and then battle it out with Royal Enfield about the cost. When a motorcycle is tweaked like that right off of the showroom floor, (and the dealership assemblers didn't catch it) you can have no idea what else may be wrong with it. You seem like a very nice man, so I hope it all works out for you. Thank you for the video. FG Rides in Pennsylvania USA
If I would have pushed, I may well have got an exchange, but to be honest I have already done a few hundred miles on the bike, love the way it rides and it's now my bike and when all is said and done, its a minor issue in the grand scheme of things. I have been over the bike and everything esle seems to be in good order, so I'm going to stick with it. If I did go for an exchange that's still and unknown quantity and there's nothing to say that I would not have other issues. For me its a case of better the devil you know. Keep safe, happy riding.
A solution at last, amd a very good one to be fair, on the othwr hand hearimg the plastic with a heat fun very carefully and manipulating the deformed part would sort the problem out as well as long as care is taken doing it
Yes, and your "heat gun" solution was already on my radar as a backup/last resort if i could not have got have got a repair organised in a reasonable timeframe.
If you're happy then I'm happy, although I've been a little shocked at some of these RE problems I've seen on RUclips, including yours ! Did you see the latest one where both rear shocks broke OFF the rear of a super meteor 650 while he was riding it ? I didn't think such was even possible ! Goog luck mate! John in Missouri.
I did see this John, but in this case as others have said, it looks like owner error contributed significantly to the failure. I have never seen a failure like this on any bike where the bike was not overloaded and or being used beyond it's designed tolerances.
Dealer seems to be taking issues seriously and doing their best to resolve,so that's good to see👍.. manufacturer needs to up quality control and retrain assembly line staff and the fitment of parts on the production require monitoring before any products despatched...basic really. And they need to ensure parts are held in the uk , because what if it was needed as a commuter bike for work?!. Id like to see a make by make survey of parts availability with time scales, common reliability issues per make such a wiring, electrical faults, brake issues or tanks rusting out prematurely etc. This would highlight in public what brands are up to par or don't care and deny or hide such issues internally.👍
Royal Enfield is not alone in its specific quality issues. In my experience, both personally and with people I know, it doesn't matter which brand you opt for. Even the so-called "premium brands" have some serious issues. Long lead times are a sign of the times and modern manufacturing (JIT). Just in time methodologies, I'm afraid, and it's uniform across most industries and brands. Your idea of an in-depth category-by-category breakdown is a great idea in principle. We all know, however, that manufacturers are never going to give up this information freely.
They should’ve gave you the new unregistered bike in return for your bike,it would save time and money ( just say the repair is unsatisfactory? Then they have two machines to adjust/ fix)
If I had pressed, i'm sure I could have gone down that route, but I had virtually run the bike-in and mechanically it sings. If I had swapped out at that point, would I be getting another unknown quantity? Opinions vary of course, but in this case I prefer to stick with the devil I know and am happy with.
Sounds like a good solution for you ...I Wonder how they will handle the eventual sale of the other bike once it is fixed , will they be upfront and explain to the new owner what has happened to the bike ? .... Hopefully they will and maybe offer it at a discount .
I thought that as well. They will have to replace the parts with new parts so may still consider it a new bike or as you say it may get discounted. This is the problem with these sorts of repairs. Its a great option for me to get if done quickly but as a buyer you are never quite sure what is going on under the "hood" so to speak.
Dealers are obliged to perform an inspection on new bikes (just like new cars) and if they identify an issue they resolve it. It would not be necessary to inform the customer. Sounds harsh but standard practice.
I have a 9 month old Himalayan 411, it does not start after the engine has been ridden for 10/15 mins.Its bee collected by RE and sent 6 times to dealer.Cant find the fault dealer has shouted me down there is no fault.I have asked for any replacement 411.Still under warranty my dealer is saying he will charge £65/ hour if he cannot find the fault.I total the bike has been with dealers for 10 weeks @ £65/ hour.
I'm sorry you are having such issues. Now that is completely unacceptable from new and makes my issue a drop in the ocean by comparison. If this this is a regular problem IE that the engine does not start once hot every time then I would have thought it easy to demonstrate to the dealer and for them to confirm. The reason for this issue may be eluding them but the first milestone would be to get them to confirm the issue exists. Once this has been established it's down to them to resolve. I don't know where you are based but do you have the option to go to another dealer and try to get some decent service elsewhere. Maybe you could contact me (email in my profile) and i could profile your issue on the channel to see if we can't get some attention that way through the dealer network Happy to help you if i can leverage the channel in any way to try and help you get this taken seriously.
It is a very good solution but it is completely unacceptable for RE UK to be unable to IMMEDIATELY dispatch ANY part from UK stocks. This puts RE UK in a very bad light comparable to the well-known problems with lack of spares for Chinese bikes.
this is not a RE specific problem. If the part required is not required on a regular basis or is used in manufacture and assembly only and rarely needs replacing if ever then dealers and distributors simply won't hold it in stock. I had a similar issue with a Binnacle failure on a BMW RNine Scrambler, took four months to source and fit the part. I had it with Honda Years ago with a Honda Blackbird issue. I certainly don't find it acceptable but I think its universal across all manufactures regardless of brand, price and country of production.
I'm keeping that to myself at the moment publicly as I want to make the update and then pass judgement on the service and quality of the fix after the update. I also don't want the dealer to find out and go the extra mile for the wrong reasons, that said with the number of views going through the roof, that maybe unavoidable. If anyone is looking to make a purchase in the West Norfolk areas and wants to know which dealer I used, there is an email address my profile where I can be contacted and I will share the details.
Agreed, but some are a little more pedantic than I am and would say its not new if it's already on an assembled machine. From My perspective in this context it's a new part.
If I was in your position I would still be mad angry about it. Says much for the poor pre-delivery inspection the dealer was supposed to carry out. I say that every £ you paid was a pefect £ and you are entitled to a perfect product and not something you have to bend into a usable state. Imagine this was your only means of transport to commute to work every day... you have been treated very poorly and in no way should you feel any gratitude for such poor service.
I get what you are saying and it is frustrating to buy a new bike and to have an issues. I'm accepting that problems happen, not just with our bikes but with any purchase or service but its how it's dealt with and resolved that matters. I think the dealer knows that acceptable levels of pre deliver assembly/inspection where not up to scratch and this got missed and that's why they have bent over backwards to try and resolve it as quickly and cleanly as possible. Yes, it's unfortunate that this has happened, but I wouldn't say I have had poor service when up to this point they have been very attentive apologetic and most importantly have backed it up with action. From the comments I have had across the three episodes relating to this issue a lot of other people have had genuinely poor after sales service and continue to do so, however has not been my experience in this case, but I do take you point about expecting a perfect product.
They have done the only sensible thing i suppose and at least progress has been made for you, 100% the bike should not have been sold to you like this but hey ho
Do you think if that same fault occurred on a different brand that the story would be any different , i can tell you from experience that the dealer seems to have solved his problem and this is the nature of modern mass production and thats how all modern companies work, some may be a bit quicker some a bit slower but few if any would be able to supply that part quickly as i said I know this from experience pal
Likewise, I have had experiences going back some years where long lead times is the standard regardless of brand, price or country of assembly/manufacture, As you say, it's just how modern, "just in time" production methods work.
@@NoelRoots-t1u yes, it's still a shame that ALL parts are not kept in the uk , it's not like they are expensive and large is it? the quality control is not 100 percent then ,,, nor is the dealers pdi . but these are a lot of bike for the money ;;;
@@simongilbert2704 ideally all modern manufacturers should have a one of everything department ready for quick despatch but but manufacturing is cut so close to the bone especially value for money brands like Enfield that they can’t afford that luxury , i used to have a small manufacturing business and i would stay on after work for a couple of hours after everyone went home and make a stock part or two but small business can do that, big factories are so automated that every part is accounted for at every stage by computer,
This sounds a very good response from RE and the dealer.
You have an honest and reasonable dealer who means business. No need now to courier the bits from India! I look forward to the update.
Yes and if all goes to plan, done in a fraction of the time required to wait for parts and having to fit them myself.
great news, i'm glad it's going this way. all v best for now. peter - safe riding
Super happy eith progress at this point, so fingers crossed it all goes to plan.
This looks like a fantastic vintage, well-worn cowhide leather jacket. Well done!
Ah yes, you noticed. I have had this jacket for the 35+ years when things were made to last. It has seen me through more adventures than I care to remember and with the exception of a few zip replacements on the pockets over the years, it's still as good as the day I got it. Quality rarely found these days, I'm sorry to say.
Great news and a really good result. Mind you, they've really made one hell of a dogs dinner with all the plastic and electrics behind that triangular side panel and the battery looks like a real bugger to get out cleanly from behind all those cables and plastic bits and pieces. To be honest the whole lid assembly here appears to have about as much quality and durability as a 1980's Austin Metro glove box assembly! Thank heavens for the Classic 500, where this assembly is all metal, with no plastic mouldings and the battery is easily accessible because it is in the battery box on the other side of the bike.
I would agree, there is a ton of plastic hidden away and I guess its one of the ways they have created economies of scale with moulded plastic fixtures to keep the price down. It is one of the key differences between the older iterations I have owned. My 59 350 Clipper, now that is made like and feels like a gun. A walkaround review coming soon on this bike.
IGood result for you and your dealer, well done.
Great news!
Time is money so the two-week swap it out from another bike is a good solution for you. The apparent impossibility of getting parts that are outside normal ones for regular servicing seems to be a worldwide problem across many industries. It sometimes feels like the decision has to wait for the senior management monthly meeting that was just postponed again. So grab the offer without any further delay.
Yep, agreed, the long lead time on parts is completely universal nowadays. Will def be taking the offer to get this done sooner rather than later.
Well done. We are going in the right direction. Its in Royal Enfield to get this warranty claim closed ASAP. Especially we are now ALL watching on UTube
Could not have asked for more attentive service at this point to be honest and if all goes to plan, will put RE and the dealers after sales service in a very good light.
I had the same remedy on my interceptor which had the famous over lubed relay problem. Obviously not as intrusive as the fix needed on your classic but at the time the replacements were very scarce. I presume it's the same dealer i use as I'm Norwich area and they were very good, swapped the relays over from another show room bike and delivered the bike back when it was sorted. I'm sure they'll do their best to get yours back to you asap.
Take the offer
One benefit to them taking it of another bike is they will have the experience and know how to refit the box correctly- it’s a win win even though it should not have happened the dealer came up aces
Good luck
Regards from Florida 🦩
My thoughts exactly, they can literally take then to pieces and rebuild side by side, with a perfect reference point.
That sounds fair enough to me and, of course, the dealer having to strip the parts from a new bike should give them some insight into what is required to refit it to yours which as you said was of some concern to you. Hope it all goes well. Edward.
I will be proving a full update when the work has been completed. Fingers crossed.
It's good that you're satisfied with the resolution, but I don't like it. If I was the dealer, I would say, "Sorry, here's a new bike" and then battle it out with Royal Enfield about the cost. When a motorcycle is tweaked like that right off of the showroom floor, (and the dealership assemblers didn't catch it) you can have no idea what else may be wrong with it. You seem like a very nice man, so I hope it all works out for you. Thank you for the video.
FG Rides in Pennsylvania USA
If I would have pushed, I may well have got an exchange, but to be honest I have already done a few hundred miles on the bike, love the way it rides and it's now my bike and when all is said and done, its a minor issue in the grand scheme of things. I have been over the bike and everything esle seems to be in good order, so I'm going to stick with it. If I did go for an exchange that's still and unknown quantity and there's nothing to say that I would not have other issues. For me its a case of better the devil you know. Keep safe, happy riding.
Waiting for the video for the vintage royal Enfield you've got😇😇
It's in the pipeline and will be posted in the next few weeks.
A solution at last, amd a very good one to be fair, on the othwr hand hearimg the plastic with a heat fun very carefully and manipulating the deformed part would sort the problem out as well as long as care is taken doing it
Yes, and your "heat gun" solution was already on my radar as a backup/last resort if i could not have got have got a repair organised in a reasonable timeframe.
If you're happy then I'm happy, although I've been a little shocked at some of these RE problems I've seen on RUclips, including yours ! Did you see the latest one where both rear shocks broke OFF the rear of a super meteor 650 while he was riding it ? I didn't think such was even possible ! Goog luck mate! John in Missouri.
He overtighten the shock after fitting pannier...
Not only overtightened it but was riding with a pillion and luggage at the lowest preload setting.
It was the owners fault. Nothing wrong with the bike whatsoever.
I did see this John, but in this case as others have said, it looks like owner error contributed significantly to the failure. I have never seen a failure like this on any bike where the bike was not overloaded and or being used beyond it's designed tolerances.
Dealer seems to be taking issues seriously and doing their best to resolve,so that's good to see👍.. manufacturer needs to up quality control and retrain assembly line staff and the fitment of parts on the production require monitoring before any products despatched...basic really.
And they need to ensure parts are held in the uk , because what if it was needed as a commuter bike for work?!.
Id like to see a make by make survey of parts availability with time scales, common reliability issues per make such a wiring, electrical faults, brake issues or tanks rusting out prematurely etc. This would highlight in public what brands are up to par or don't care and deny or hide such issues internally.👍
Royal Enfield is not alone in its specific quality issues. In my experience, both personally and with people I know, it doesn't matter which brand you opt for. Even the so-called "premium brands" have some serious issues. Long lead times are a sign of the times and modern manufacturing (JIT). Just in time methodologies, I'm afraid, and it's uniform across most industries and brands. Your idea of an in-depth category-by-category breakdown is a great idea in principle. We all know, however, that manufacturers are never going to give up this information freely.
Hi that's great news I think it will now be all fixed are you planning a long trip ? See you next time God bless
Fingers crossed I will be get this all resolved satisfactorily and yes there could be some trips planned for the future.
They should’ve gave you the new unregistered bike in return for your bike,it would save time and money ( just say the repair is unsatisfactory? Then they have two machines to adjust/ fix)
If I had pressed, i'm sure I could have gone down that route, but I had virtually run the bike-in and mechanically it sings. If I had swapped out at that point, would I be getting another unknown quantity? Opinions vary of course, but in this case I prefer to stick with the devil I know and am happy with.
Sounds like a good solution for you ...I Wonder how they will handle the eventual sale of the other bike once it is fixed , will they be upfront and explain to the new owner what has happened to the bike ? .... Hopefully they will and maybe offer it at a discount .
I thought that as well. They will have to replace the parts with new parts so may still consider it a new bike or as you say it may get discounted. This is the problem with these sorts of repairs. Its a great option for me to get if done quickly but as a buyer you are never quite sure what is going on under the "hood" so to speak.
Dealers are obliged to perform an inspection on new bikes (just like new cars) and if they identify an issue they resolve it. It would not be necessary to inform the customer. Sounds harsh but standard practice.
Its MrT dont u not think that the plastic moulded part not been trimmed properly compare with other side
I have a 9 month old Himalayan 411, it does not start after the engine has been ridden for 10/15 mins.Its bee collected by RE and sent 6 times to dealer.Cant find the fault dealer has shouted me down there is no fault.I have asked for any replacement 411.Still under warranty my dealer is saying he will charge £65/ hour if he cannot find the fault.I total the bike has been with dealers for 10 weeks @ £65/ hour.
I'm sorry you are having such issues. Now that is completely unacceptable from new and makes my issue a drop in the ocean by comparison. If this this is a regular problem IE that the engine does not start once hot every time then I would have thought it easy to demonstrate to the dealer and for them to confirm. The reason for this issue may be eluding them but the first milestone would be to get them to confirm the issue exists. Once this has been established it's down to them to resolve. I don't know where you are based but do you have the option to go to another dealer and try to get some decent service elsewhere. Maybe you could contact me (email in my profile) and i could profile your issue on the channel to see if we can't get some attention that way through the dealer network Happy to help you if i can leverage the channel in any way to try and help you get this taken seriously.
It is a very good solution but it is completely unacceptable for RE UK to be unable to IMMEDIATELY dispatch ANY part from UK stocks. This puts RE UK in a very bad light comparable to the well-known problems with lack of spares for Chinese bikes.
this is not a RE specific problem. If the part required is not required on a regular basis or is used in manufacture and assembly only and rarely needs replacing if ever then dealers and distributors simply won't hold it in stock. I had a similar issue with a Binnacle failure on a BMW RNine Scrambler, took four months to source and fit the part. I had it with Honda Years ago with a Honda Blackbird issue. I certainly don't find it acceptable but I think its universal across all manufactures regardless of brand, price and country of production.
Did the bike come from moonraker s
I'm keeping that to myself at the moment publicly as I want to make the update and then pass judgement on the service and quality of the fix after the update. I also don't want the dealer to find out and go the extra mile for the wrong reasons, that said with the number of views going through the roof, that maybe unavoidable. If anyone is looking to make a purchase in the West Norfolk areas and wants to know which dealer I used, there is an email address my profile where I can be contacted and I will share the details.
@@TheNorfolkRider-p3v you just gave the right answer
If it’s off a new bike it is a new part
Agreed, but some are a little more pedantic than I am and would say its not new if it's already on an assembled machine. From My perspective in this context it's a new part.
@@TheNorfolkRider-p3v I see what you’re saying, but I, like you wouldn’t feel cheated. I hope your experience improves👍
If I was in your position I would still be mad angry about it. Says much for the poor pre-delivery inspection the dealer was supposed to carry out. I say that every £ you paid was a pefect £ and you are entitled to a perfect product and not something you have to bend into a usable state. Imagine this was your only means of transport to commute to work every day... you have been treated very poorly and in no way should you feel any gratitude for such poor service.
I get what you are saying and it is frustrating to buy a new bike and to have an issues. I'm accepting that problems happen, not just with our bikes but with any purchase or service but its how it's dealt with and resolved that matters. I think the dealer knows that acceptable levels of pre deliver assembly/inspection where not up to scratch and this got missed and that's why they have bent over backwards to try and resolve it as quickly and cleanly as possible. Yes, it's unfortunate that this has happened, but I wouldn't say I have had poor service when up to this point they have been very attentive apologetic and most importantly have backed it up with action. From the comments I have had across the three episodes relating to this issue a lot of other people have had genuinely poor after sales service and continue to do so, however has not been my experience in this case, but I do take you point about expecting a perfect product.
They have done the only sensible thing i suppose and at least progress has been made for you, 100% the bike should not have been sold to you like this but hey ho
It's not ideal when things go wrong, but it does happen, but the key is the backup, support and service you get when they do.
that is just cheap rubbish ;; and to say it takes months to get the parts is crazy ; won't be buying one ;;
Do you think if that same fault occurred on a different brand that the story would be any different , i can tell you from experience that the dealer seems to have solved his problem and this is the nature of modern mass production and thats how all modern companies work, some may be a bit quicker some a bit slower but few if any would be able to supply that part quickly as i said I know this from experience pal
Likewise, I have had experiences going back some years where long lead times is the standard regardless of brand, price or country of assembly/manufacture, As you say, it's just how modern, "just in time" production methods work.
@@NoelRoots-t1u yes, it's still a shame that ALL parts are not kept in the uk , it's not like they are expensive and large is it? the quality control is not 100 percent then ,,, nor is the dealers pdi . but these are a lot of bike for the money ;;;
@@simongilbert2704 ideally all modern manufacturers should have a one of everything department ready for quick despatch but but manufacturing is cut so close to the bone especially value for money brands like Enfield that they can’t afford that luxury , i used to have a small manufacturing business and i would stay on after work for a couple of hours after everyone went home and make a stock part or two but small business can do that, big factories are so automated that every part is accounted for at every stage by computer,