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It's in the pipeline and will be posted in the next few weeks.

I would agree that there are some basic quality issues, but RE are not alone with this. To be honest I have not seen or heard of any real "leave you stranded by the side of the road," reliability issues, in fact quite the opposite, most owners seem to applaud the reliability.

My sentiments exactly.👍

Royal Enfield is not alone in its specific quality issues. In my experience, both personally and with people I know, it doesn't matter which brand you opt for. Even the so-called "premium brands" have some serious issues. Long lead times are a sign of the times and modern manufacturing (JIT). Just in time methodologies, I'm afraid, and it's uniform across most industries and brands. Your idea of an in-depth category-by-category breakdown is a great idea in principle. We all know, however, that manufacturers are never going to give up this information freely.

Yep, more than possible. There is a def kink in the curve of the plastic casing at the bottom.

Yes, that is a common issue for some people. Mine was fine, so no adjustment needed. Its not as difficult to do as you might think. You don't have to dismantle the frame as such its more of a case of loosening off the peg mounts to get the gear lever free and clear. Some might take them off completely but its not required. There are a ton of RUclips Vids on it.

Fingers crossed I will be get this all resolved satisfactorily and yes there could be some trips planned for the future.

I'm sorry you are having such issues. Now that is completely unacceptable from new and makes my issue a drop in the ocean by comparison. If this this is a regular problem IE that the engine does not start once hot every time then I would have thought it easy to demonstrate to the dealer and for them to confirm. The reason for this issue may be eluding them but the first milestone would be to get them to confirm the issue exists. Once this has been established it's down to them to resolve. I don't know where you are based but do you have the option to go to another dealer and try to get some decent service elsewhere. Maybe you could contact me (email in my profile) and i could profile your issue on the channel to see if we can't get some attention that way through the dealer network Happy to help you if i can leverage the channel in any way to try and help you get this taken seriously.

Yes, and your "heat gun" solution was already on my radar as a backup/last resort if i could not have got have got a repair organised in a reasonable timeframe.

I would agree to a point. That said, Modern Enfields, whilst they can have some minor niggles, mechanically there do seem to be very robust and reliable out on the road, which cannot be said for all brands and I speak from experience. There's virtually no motorcycle manufacturer out there who does not have issues, and many of are far far worse than Royal Enfields, including High cost brands such as KTM and BMW, even Honda have had there problems on certain models.

If I had pressed, i'm sure I could have gone down that route, but I had virtually run the bike-in and mechanically it sings. If I had swapped out at that point, would I be getting another unknown quantity? Opinions vary of course, but in this case I prefer to stick with the devil I know and am happy with.

I'm keeping that to myself at the moment publicly as I want to make the update and then pass judgement on the service and quality of the fix after the update. I also don't want the dealer to find out and go the extra mile for the wrong reasons, that said with the number of views going through the roof, that maybe unavoidable. If anyone is looking to make a purchase in the West Norfolk areas and wants to know which dealer I used, there is an email address my profile where I can be contacted and I will share the details.

@@TheNorfolkRider-p3v you just gave the right answer

It's not ideal when things go wrong, but it does happen, but the key is the backup, support and service you get when they do.

Do you think if that same fault occurred on a different brand that the story would be any different , i can tell you from experience that the dealer seems to have solved his problem and this is the nature of modern mass production and thats how all modern companies work, some may be a bit quicker some a bit slower but few if any would be able to supply that part quickly as i said I know this from experience pal

Likewise, I have had experiences going back some years where long lead times is the standard regardless of brand, price or country of assembly/manufacture, As you say, it's just how modern, "just in time" production methods work.

@@NoelRoots-t1u yes, it's still a shame that ALL parts are not kept in the uk , it's not like they are expensive and large is it? the quality control is not 100 percent then ,,, nor is the dealers pdi . but these are a lot of bike for the money ;;;

@@simongilbert2704 ideally all modern manufacturers should have a one of everything department ready for quick despatch but but manufacturing is cut so close to the bone especially value for money brands like Enfield that they can’t afford that luxury , i used to have a small manufacturing business and i would stay on after work for a couple of hours after everyone went home and make a stock part or two but small business can do that, big factories are so automated that every part is accounted for at every stage by computer,

I get what you are saying and it is frustrating to buy a new bike and to have an issues. I'm accepting that problems happen, not just with our bikes but with any purchase or service but its how it's dealt with and resolved that matters. I think the dealer knows that acceptable levels of pre deliver assembly/inspection where not up to scratch and this got missed and that's why they have bent over backwards to try and resolve it as quickly and cleanly as possible. Yes, it's unfortunate that this has happened, but I wouldn't say I have had poor service when up to this point they have been very attentive apologetic and most importantly have backed it up with action. From the comments I have had across the three episodes relating to this issue a lot of other people have had genuinely poor after sales service and continue to do so, however has not been my experience in this case, but I do take you point about expecting a perfect product.

If I would have pushed, I may well have got an exchange, but to be honest I have already done a few hundred miles on the bike, love the way it rides and it's now my bike and when all is said and done, its a minor issue in the grand scheme of things. I have been over the bike and everything esle seems to be in good order, so I'm going to stick with it. If I did go for an exchange that's still and unknown quantity and there's nothing to say that I would not have other issues. For me its a case of better the devil you know. Keep safe, happy riding.

I would agree, there is a ton of plastic hidden away and I guess its one of the ways they have created economies of scale with moulded plastic fixtures to keep the price down. It is one of the key differences between the older iterations I have owned. My 59 350 Clipper, now that is made like and feels like a gun. A walkaround review coming soon on this bike.

Yep, agreed, the long lead time on parts is completely universal nowadays. Will def be taking the offer to get this done sooner rather than later.

Ah yes, you noticed. I have had this jacket for the 35+ years when things were made to last. It has seen me through more adventures than I care to remember and with the exception of a few zip replacements on the pockets over the years, it's still as good as the day I got it. Quality rarely found these days, I'm sorry to say.

this is not a RE specific problem. If the part required is not required on a regular basis or is used in manufacture and assembly only and rarely needs replacing if ever then dealers and distributors simply won't hold it in stock. I had a similar issue with a Binnacle failure on a BMW RNine Scrambler, took four months to source and fit the part. I had it with Honda Years ago with a Honda Blackbird issue. I certainly don't find it acceptable but I think its universal across all manufactures regardless of brand, price and country of production.

Agreed, but some are a little more pedantic than I am and would say its not new if it's already on an assembled machine. From My perspective in this context it's a new part.

@@TheNorfolkRider-p3v I see what you’re saying, but I, like you wouldn’t feel cheated. I hope your experience improves👍

I will be proving a full update when the work has been completed. Fingers crossed.

He overtighten the shock after fitting pannier...

Not only overtightened it but was riding with a pillion and luggage at the lowest preload setting.

It was the owners fault. Nothing wrong with the bike whatsoever.

I did see this John, but in this case as others have said, it looks like owner error contributed significantly to the failure. I have never seen a failure like this on any bike where the bike was not overloaded and or being used beyond it's designed tolerances.

I thought that as well. They will have to replace the parts with new parts so may still consider it a new bike or as you say it may get discounted. This is the problem with these sorts of repairs. Its a great option for me to get if done quickly but as a buyer you are never quite sure what is going on under the "hood" so to speak.

Dealers are obliged to perform an inspection on new bikes (just like new cars) and if they identify an issue they resolve it. It would not be necessary to inform the customer. Sounds harsh but standard practice.

Super happy eith progress at this point, so fingers crossed it all goes to plan.

Could not have asked for more attentive service at this point to be honest and if all goes to plan, will put RE and the dealers after sales service in a very good light.

Yes and if all goes to plan, done in a fraction of the time required to wait for parts and having to fit them myself.

My thoughts exactly, they can literally take then to pieces and rebuild side by side, with a perfect reference point.

This, has crossed my mind and could be a potential fix. If for some reason the Warranty claim does not go according to plan then it may very well be. Something to try. I love the meteor and was torn between the two, but the classic beat it to the line as I do love the look. I keep seeing some great deals here in the UK and I do have an itch to do a custom job on a meteor so you never know it would not be unthinkable that a Meteor is added to my stable at some point. Stay safe and happy riding.

Hi Paul, many thanks for taking the time to comment. Regarding your boredom, I get it and i'm working on that in subsequent episodes. I am brand new to this so picking up a phone and making the first couple of episodes, is a challenge and things are bound to be rough around the edges at first. I'm sure every RUclipsr's first attempts are fraught with no no's from an audience perspective to begin with but they learn and hone their craft as they go, which I will do my best to do with limited time, resources and experience at this point. Regarding notifying people that i'm making a warranty claim, and the dealer having to fix the issue this is all mentioned in the episode and reiterated in the many comments I have had since. My motivation for making the episodes was to provide real world experiences from one everyday consumer to potential consumers for things to look out for when buying new or second hand classic 350. My second motivation was to provide follow ups again for potential consumer benefit relating to the experience and service provided by the dealer in the event of a warranty claim, and going by the 14k views and several hundred positive comments a few people are interested in these types of scenarios. As I Said in the original episode this was never a rant, or a negative stab at RE, in fact just the opposite, I love the bike, will get the issue resolved and will continue enjoying riding it and I would buy another in a heartbeat. You have your opinion about "blokes like me", and I truly welcome your comments and respect your views. As a non professional RUclipsr, with no financial affiliation, sponsorships or even any interest in channel monitisation, I think that gives consumers out there some hope that there are blokes like me who will share information and experiences knowing that its completely unbiased and not influenced in any way by third parties or their wallets, unlike so many motorcycle based channels out there today. Keep safe and happy riding.

Very Interesting, I was aware that some components are bolted together by the dealer, as is the case for most bike imports. But if the dealer has to assemble core components it does beg the question who has responsibility from a warranty perspective. I mean, RE are not going to accept a warranty claim for something the dealer has done incorrectly. I would assume in that case the financial burden would be entirely with the dealer to put right with little or no financial backup from RE. That might mean the dealer changes his tune very quickly if they have complete a big job at their own expense. Time will tell.

Yep, will keep this in mind and wait to see which way the dealer goes. At the moment they are talking the talk, but lets see if they can walk the walk over the coming weeks.

thanks for the encouraging comment. I have watched a couple of your vlogs and there's some great stuff in there and will be watching more. Have subbed.

I'm going to stick with the RE As I love the bike and my issue is a non mechanical niggle that I will get sorted one way or the other. Sounds like the case with your sons bike, could be that enough is enough and it might be time to make a change!

@@TheNorfolkRider-p3v 100% he's now on a K9 and he's now a happy biker. 👍👍

First thanks for the Sub, much appreciated. It's unfortunate and disgraceful that any dealer treats customers in this way, I hope you get a satisfactory outcome in the end. Any possibility to approach another dealer? Another dealer might look after you to try and develop a long term relationship. I know that maybe a bit of a stretch given your location as you might not have too many around, but worth a try.

It's frustrating but luckily my issue does not stop me using it. The lead time for parts is not only a RE issue, I had an issue with a BMW scrambler about 6 years ago when a speedo failed and it took nearly four months for the issue to be rectified. Others I know have had similar problems. It could be a said that overall parts availability with RE is better than most due third part providers like Hitchcockes and Tec bike parts manufacturing and stocking parts.