My new Royal Enfield 350 Classic reborn, has some issues. Time to get to the dealers and see what they have to say. Let's just say I have some concerns!!
I have 11,000 miles on my '22 with absolutely no issues. Not even the common speedo. Original battery too. Red chrome version in those days probably not the best paint and chrome work but they gave me new parts. Dealer is great. I don't consider any of these things a problem but that's me.
I'm glad you have had 11,000 miles of trouble free smiles. This issue, is not detracting from my enjoyment of the bike. Yes its a niggle and could have been avoided, but such is the case for so many things in life.
There's a lot of gubbins but it goes back together in a fairly obvious way at least, if you look at Part 18 in my Classic 350 playlist you'll see how it all goes together....pretty much 🤪
Your series is surely the Go-To video manual on the bike ! ... I think if the chap is able it would be better for him to do it himself for peace of mind , ... or drop it round to you 🤣
Thanks Glyn, I have seen your episodes, which are a great reference by the way. I will recheck out part 18 a suggested, especially if the dealer does not come through I will source the part myself and fix it. I love the bike and will be doing some customisations myself so that might be a good opportunity to get stuck in.
It’s great news that you are planning a weekly blog! Thank you. You may find that you are in for a long wait for an Enfield warranty part… my rear break disk is warped and they have accepted that it needs a warranty replacement, over 12 months and still waiting. I do hope that yours is quicker!
One of my main concerns, along with the dealer never having had to replace one and it being such a big labour intensive job. Watch out for the updates.
I think any techy worth his salt will sort that regardless of whether they are RE experienced or not. All they need to do is take photos before stripping it down or use a showroom bike as a reference. The main issue will be obtaining the casing, RE UK are crap, and I wouldn't be surprised if it takes months rather than weeks to get the parts, I could write a book about this lot from my experiences with them alone! However, don't let that put you off the bike, they're great machines, I'm on my 3rd!! Plus I have the Meteor 350, both of which are super reliable.🙂👍
I have had a lot of comments with references for resources so if I want to undertake the replacement myself for my own peace of mind, i think I can get the info I need together to do it.
Your spot on with the lead time to get parts. This is not just A RE problem, I had a BMW R9T scrambler the binnacle/speedo died after four months and it took them 4 months to get one in as a replacement. That said the dealer did see me right with a full jacket, trousers deal FOC as compensation. Not so sure i would get that from RE for a four month wait but then bikes in a different league. Thanks for the comment.
Hi I have the same bike which had the same problem with the battery case and cover.Before reporting it to the dealer I looked at the problem and could see the outer metal battery cover was bent so I gently put it back into shape using a cloth so not to mark the panel.Now it fits over the plastic battery carrier perfect.Looking at the job it would have been to replace the complete box entailed humongous stripping down of the bike which I didn't want on a brand new bike.Hope this helps Wayne.
Thanks for that insight Wayne. The problem in this case is an actual kink in the plastic cowling at the bottom, which in turn distorts the aperture itself. The cover is fine. Im with you on the strip down. that said I have some ideas about customisation so that might not be such an issue. I will go into my plans in a future episode.
I am sorry you've had problems but at the same time I am optimistic about a resolution and look forward to future content. I like your style of video, seems honest and sincere. All the best
Well, I only watched this as I've just had problems with my BSA dealer (THOR Motorcycles) and although your issue is probably a bigger one, you got a much more benign response from your dealer, whereas mine, shouted at me, behaved in an intimidating fashion and lied about it to the distributor when I complained. I won't go further with that explanation at present, but suffice it to say that when you breakdown on an isolated moorland road with electrical problems, you expect some kind of positive response. Videos coming in due course, but for now, I'm curious as to the outcome of your issue, so subbed.
First thanks for the Sub, much appreciated. It's unfortunate and disgraceful that any dealer treats customers in this way, I hope you get a satisfactory outcome in the end. Any possibility to approach another dealer? Another dealer might look after you to try and develop a long term relationship. I know that maybe a bit of a stretch given your location as you might not have too many around, but worth a try.
Hi, Glad you had a positive response on the warrenty. I would expect ( but dont know) that RE would baulk at UK labour rates. With that in mind, the dealer will probably be paid a meager labour rate and will therefore do the job as fast as possible. That said, if you are able , my advice would be do the job yourself. It would be worth it to me just for peace of mind it's done right. I didn't even take mine back for the 300ml service. Yes, they warned me that I wouldn't have warrenty, but I documented everything and used RE parts with reciepts from thr RE dealer. My view is, if it's not their bike, then they dont really care and you get the inconvenience and frustration. Once the battery is out what harm can you do? I think I would try to negotiate some extra spares in exchange for their labour charges.!!!!! Obviously I dont know your dealers, but hey it's the motor trade, and I havnt found an honest one yet in more than 40 years. Trust is a very expensive commodity in very short supply these days. Good luck. Regards MikeN
MikeN, I could not agree with your comments they highlight my concerns 100%. Although the dealer is saying the right things at this early stage, Actions speak louder than words. To be honest I could prob do it myself and as you say with the peace of mind that goes with it. Thanks for your comments
Mike n i got a second hand meteor from a royal enfield dealer with 300 miles on the clock, they said it had the 300 mile service done, ive allways worked in mechanical engineering and have done the servicing on all bikes new bikes i have ever owned, the dealers dont like it, i prove to them i have more qualifications and experiance than there technicians but alledgedly i need to be a vat registered company for my warranty to exist, there has been times where i have fixed problems that the (experts) couldnt fix and that specific dealer contacted me 6 months later telling me they had started to encounter the same problem and could i tell them how to fix the problem! I told them i wasnt vat registered 😂. On my next meteor service i decided to check the so called allready adjusted tappets. I got the service bits from the dealer and low and behold they didnt stock the rocker cover joint, you dont need one, we have never needed one they said, with suspicion i got one from hitchcocks, and yes i needed it because the factory use sealant on the cam end and the gasket ripped, no way of saving it and no the tappets where way to tight and once set correctly i noticed a stronger pulling engine. I,m not vat registered but neither is the 17 year old trainee that services your bike for 80 pound an hour and dont know how to take your rocker off to adjust 2 valves. I never trust the main dealers sorry about the essay😢
IHi, Im in my 70,s now, and had a lot of bikes and cars etc over the years. As I can recall, only two bike dealers ( family owned garages and one Seat main dealer) are the only times I have recieved the service expected. The rest were absolute bandits, including Ford, and Vauxhall main dealers, Believe me I've been there, and have worn out many teashirts from the bandits, there are too many stories to list. My advice is, if you are capable, spend your money on good quality tools , an official workshop manual, and OEM parts, and do the job yourself. You will find it's not that difficult, !!! Regards MikeN.
As you say, I'm fortunate to have other rides and I not adverse to getting my hands dirty if I need to do the repair myself. If this happens to others who purchase for a daily ride and don't have the skills to do it themselves then they would be 100% at the mercy of the dealer.
Glad the dealer has been receptive , TBH the least they could do as they are at fault also for allowing the bike out with those faults . I too would have concerns about the amount of work involved as the amount RE pay dealers to do warranty work is notoriously low , but hopefully they will come through for you ( in time ! ) Very interesting video's , keep the video's coming 😊👍
Keep at them mate .My son has had nothing but problems wit his KTM need i say more . After 3 months he got a new engine fitted for free. The bike is only 8 month old and has had many problems.
I'm going to stick with the RE As I love the bike and my issue is a non mechanical niggle that I will get sorted one way or the other. Sounds like the case with your sons bike, could be that enough is enough and it might be time to make a change!
Thank you for the update! You've got the gear to create a vid so might as well! No hurry no presure! You're my new friend and I wanna see what's up with ya once or twice a month ! Cheers John in St Louis Missouri ! A long ways away.
2021 Meteor owner here. Only because the Classic 350 wasn't available at the time here in the US. Is there a way you could carefully heat the deformed plastic with a hair dryer/heat gun and gently bend it back to proper shape? Then relocate/shim the cover hinge to fit properly? Of course, you will want to wait for Warranty claim to proceed but if that comes to nought there may be a way to simply repair the affected part. Enjoying your channel. I love riding my Meteor. As is often said it's a Zen like experience.
This, has crossed my mind and could be a potential fix. If for some reason the Warranty claim does not go according to plan then it may very well be. Something to try. I love the meteor and was torn between the two, but the classic beat it to the line as I do love the look. I keep seeing some great deals here in the UK and I do have an itch to do a custom job on a meteor so you never know it would not be unthinkable that a Meteor is added to my stable at some point. Stay safe and happy riding.
Pre-Delivery Inspection should have picked up the pannel and loose footpeg so that is a dealer issue. That said, to replace the defective part, the work in man-hours costs will probably exceed any profit the company made on the bike. However, the bike was not of 'merchantable quality' and you have every right to demand the faults are corrected.
Chromed parts that have welds tend to start rusting in the crevice where the edge of the welds meets the part that it's welded to. Some manufacturers overspray this area with a grey paint or some such similar coating in order to delay the rusting process. Quite a common practice I think.
Hi, suggest checking out Glyn Owen on RUclips, who has restored a Classic 350 write off. He’s stripped it right down and rebuilt it , so worth watching to check out how he’s put together that particular side panel to see what’s involved… good luck with your claim . Looking forward to more updates .. 👍🏻
Its a shame when a dealer does not stand-up when they need too. I hope you get a satisfactory conclusion. If not you know what to do when it comes to buying next time round!!
Just so you know most if not all of the RE that get shipped from India to Uk or North America have to be built by the dealer they arrive at, at least mine was so the dealer might have put the box in incorrectly in the first place
Very Interesting, I was aware that some components are bolted together by the dealer, as is the case for most bike imports. But if the dealer has to assemble core components it does beg the question who has responsibility from a warranty perspective. I mean, RE are not going to accept a warranty claim for something the dealer has done incorrectly. I would assume in that case the financial burden would be entirely with the dealer to put right with little or no financial backup from RE. That might mean the dealer changes his tune very quickly if they have complete a big job at their own expense. Time will tell.
Not to be the harbinger of doom, but the dealer took my Himalayan back because all the locks stopped working and it took 3 months to get it sorted and returned. Hopefully, yours will be quicker 👍
Regarding faulty motorcycles the British have always been very patient. Royal Enfield dealerships in mainland Europe are closing one after another. The remaining ones are still showcasing four year old models. We don't share the British patience. I hope your Himalayan will run forever.
I'm no confident to be honest. The dealer has already said this is not a stocked part in the UK at least and will need to be ordered. look out for the updates.
There's an RE workshop manual floating around online, I have a copy. It's a straightforward job and the manual takes you through every step. It would be an incompetent mechanic that gets it wrong, don't worry.
If you wish and your not happy with the bike it's like any other product if it's not fit for purpose you can actually take it back to the dealer and ask for either your money back or a replacement bike. I have a mate who bought a brand new LR Discovery and the air suspension kept going down despite repeated visits to the supplying dealership. In the end he asked for his money back and got it.!
Back in the nineties I looked at LR Defenders in a showroom. In all of them I could see the ground through the big gaps between the doors and the bodywork.
That's the issue.I do love the bike and don't want to have to take it back. And to be honest this is not an insurmountable issue to overcoming, especially as everything else seems to be perfectly fine.
I would agree to a point. That said, Modern Enfields, whilst they can have some minor niggles, mechanically there do seem to be very robust and reliable out on the road, which cannot be said for all brands and I speak from experience. There's virtually no motorcycle manufacturer out there who does not have issues, and many of are far far worse than Royal Enfields, including High cost brands such as KTM and BMW, even Honda have had there problems on certain models.
What good is a long warranty when it takes you forever to get the parts to fix your bike what do they expect you to do twiddle your thumbs while you're waiting?
It's frustrating but luckily my issue does not stop me using it. The lead time for parts is not only a RE issue, I had an issue with a BMW scrambler about 6 years ago when a speedo failed and it took nearly four months for the issue to be rectified. Others I know have had similar problems. It could be a said that overall parts availability with RE is better than most due third part providers like Hitchcockes and Tec bike parts manufacturing and stocking parts.
If i were you i would take off what i could and take photos of as much as you can, to see where everything is, and compare it when you get the bike back, 😁👍
Yep, will keep this in mind and wait to see which way the dealer goes. At the moment they are talking the talk, but lets see if they can walk the walk over the coming weeks.
What I got from your experience is look over your bike really well before you buy it. If you dont like it, (insert the problems described here), dont buy it.
Everyday is a school day, and even with my decades of experience buying bikes missed it. I think primarily because it was right at the bottom and not easily visible and the battery cover itself still shut and locked. I think you can really look over new bikes, cars or any other purchase for that matter and it's only when you become more familiar with it do you start to notice things. If I buy another modern Enfield at some point which will likely happen, I'm now much more aware of the issues to look out for, as will anyone who watches these particular episodes which was always my aim in making them.
@@TheNorfolkRider-p3v My new Himalayan had the panniers fitted the lower bolt by the pillion foot rest on the right side looked like is was going to hit the swinging arm on full bump I fitted a shorter bolt. I told the service department they just dismissed me. The bike had is first service I checked the. rear wheel alignment it was not correct tried to undo the spindle nut, it was so tight i could not undo it I bent the Tommy bar the nut moved about one turn. Looks like a grinder job new spindle washer and nut. The bike is being picked up today.
You may be able to buy the part yourself directly from India MUCH more quickly and have it shipped over, I’d have a look online. A friend with an Enfield has been doing this for a while. Dealer cogs turn very s l o w l y……
you're right and I may go down this road and do the work myself knowing thats its been done properly and not against the time/labour clock that a dealer would have to adhere to and that's my main concern. My main point with going back to the dealer is to see how stand-up they would be in the case of a warranty claim. So far so good but time will tell. TBH I have a sneaky suspicion, I will end up doing the work myself. Keep a lookout for updates. Thanks for your comment, much appreciated.
Having lived in several countries where authorised dealers were non-existent, ordering the part(s) directly from source, paying for door to door DHL courier service and import duties was then my first (and only) option. Tough on the wallet, but fast. In this case I'd guess 5 working days from receipt of order in India to arrival on your UK doorstep. It bypasses many unnecessary obstacles. Although the Blessed Virgin was seen in Lourdes in 1858 I take an agnostic position on bike warranty claims. On the other hand, I once had to take a Ténéré frame as cabin luggage.
As I've mentioned before, the biggest problem with the 'All New Classic 350', is that it isn't all new. it is based on a generic modern frame, which is shared by two very different bikes. These bikes were designed for it. The 'Classic' was not. Royal Enfield took what is basically a 3D photocopy of a Classic 500 and used plastic mouldings to make it stick to the new frame and look a bit like a Classic 500. These large mouldings will age and warp/crack in time, even if they fitted well in the first place. It's a bit like sticking plastic skins over the shell of a Ford Mondeo and calling it the 'All New Triumph Stag'. From a distance it may look a bit like a Triumph Stag but it's fake. When the plastic cracks and when you have all that complicated wiring that there is on the new 350, the illusion falls apart. Blimey, the battery on the new 350 isn't even inside the battery box. It's fake.
Bet you havnt got one? It's not nice to take away someone else's pleasure of a new bike. Especially when they have already spent their hard earned cash.
I have 11,000 miles on my '22 with absolutely no issues.
Not even the common speedo.
Original battery too.
Red chrome version in those days probably not the best paint and chrome work but they gave me new parts.
Dealer is great.
I don't consider any of these things a problem but that's me.
I'm glad you have had 11,000 miles of trouble free smiles. This issue, is not detracting from my enjoyment of the bike. Yes its a niggle and could have been avoided, but such is the case for so many things in life.
There's a lot of gubbins but it goes back together in a fairly obvious way at least, if you look at Part 18 in my Classic 350 playlist you'll see how it all goes together....pretty much 🤪
Your series is surely the Go-To video manual on the bike ! ... I think if the chap is able it would be better for him to do it himself for peace of mind , ... or drop it round to you 🤣
Thanks Glyn, I have seen your episodes, which are a great reference by the way. I will recheck out part 18 a suggested, especially if the dealer does not come through I will source the part myself and fix it. I love the bike and will be doing some customisations myself so that might be a good opportunity to get stuck in.
It’s great news that you are planning a weekly blog! Thank you.
You may find that you are in for a long wait for an Enfield warranty part… my rear break disk is warped and they have accepted that it needs a warranty replacement, over 12 months and still waiting. I do hope that yours is quicker!
One of my main concerns, along with the dealer never having had to replace one and it being such a big labour intensive job. Watch out for the updates.
I think any techy worth his salt will sort that regardless of whether they are RE experienced or not. All they need to do is take photos before stripping it down or use a showroom bike as a reference.
The main issue will be obtaining the casing, RE UK are crap, and I wouldn't be surprised if it takes months rather than weeks to get the parts, I could write a book about this lot from my experiences with them alone! However, don't let that put you off the bike, they're great machines, I'm on my 3rd!! Plus I have the Meteor 350, both of which are super reliable.🙂👍
Wire routing is often part of service manual with photos and description.
I have had a lot of comments with references for resources so if I want to undertake the replacement myself for my own peace of mind, i think I can get the info I need together to do it.
Your spot on with the lead time to get parts. This is not just A RE problem, I had a BMW R9T scrambler the binnacle/speedo died after four months and it took them 4 months to get one in as a replacement. That said the dealer did see me right with a full jacket, trousers deal FOC as compensation. Not so sure i would get that from RE for a four month wait but then bikes in a different league. Thanks for the comment.
Hi I have the same bike which had the same problem with the battery case and cover.Before reporting it to the dealer I looked at the problem and could see the outer metal battery cover was bent so I gently put it back into shape using a cloth so not to mark the panel.Now it fits over the plastic battery carrier perfect.Looking at the job it would have been to replace the complete box entailed humongous stripping down of the bike which I didn't want on a brand new bike.Hope this helps Wayne.
Thanks for that insight Wayne. The problem in this case is an actual kink in the plastic cowling at the bottom, which in turn distorts the aperture itself. The cover is fine. Im with you on the strip down. that said I have some ideas about customisation so that might not be such an issue. I will go into my plans in a future episode.
I am sorry you've had problems but at the same time I am optimistic about a resolution and look forward to future content.
I like your style of video, seems honest and sincere. All the best
Many thanks for your comment, much appreciated.
Well, I only watched this as I've just had problems with my BSA dealer (THOR Motorcycles) and although your issue is probably a bigger one, you got a much more benign response from your dealer, whereas mine, shouted at me, behaved in an intimidating fashion and lied about it to the distributor when I complained. I won't go further with that explanation at present, but suffice it to say that when you breakdown on an isolated moorland road with electrical problems, you expect some kind of positive response. Videos coming in due course, but for now, I'm curious as to the outcome of your issue, so subbed.
First thanks for the Sub, much appreciated. It's unfortunate and disgraceful that any dealer treats customers in this way, I hope you get a satisfactory outcome in the end. Any possibility to approach another dealer? Another dealer might look after you to try and develop a long term relationship. I know that maybe a bit of a stretch given your location as you might not have too many around, but worth a try.
Hi, Glad you had a positive response on the warrenty.
I would expect ( but dont know) that RE would baulk at UK labour rates.
With that in mind, the dealer will probably be paid a meager labour rate and will therefore do the job as fast as possible.
That said, if you are able , my advice would be do the job yourself.
It would be worth it to me just for peace of mind it's done right.
I didn't even take mine back for the 300ml service.
Yes, they warned me that I wouldn't have warrenty, but I documented everything and used RE parts with reciepts from thr RE dealer.
My view is, if it's not their bike, then they dont really care and you get the inconvenience and frustration.
Once the battery is out what harm can you do?
I think I would try to negotiate some extra spares in exchange for their labour charges.!!!!!
Obviously I dont know your dealers, but hey it's the motor trade, and I havnt found an honest one yet in more than 40 years.
Trust is a very expensive commodity in very short supply these days.
Good luck.
Regards MikeN
MikeN, I could not agree with your comments they highlight my concerns 100%. Although the dealer is saying the right things at this early stage, Actions speak louder than words. To be honest I could prob do it myself and as you say with the peace of mind that goes with it. Thanks for your comments
Mike n i got a second hand meteor from a royal enfield dealer with 300 miles on the clock, they said it had the 300 mile service done, ive allways worked in mechanical engineering and have done the servicing on all bikes new bikes i have ever owned, the dealers dont like it, i prove to them i have more qualifications and experiance than there technicians but alledgedly i need to be a vat registered company for my warranty to exist, there has been times where i have fixed problems that the (experts) couldnt fix and that specific dealer contacted me 6 months later telling me they had started to encounter the same problem and could i tell them how to fix the problem! I told them i wasnt vat registered 😂. On my next meteor service i decided to check the so called allready adjusted tappets. I got the service bits from the dealer and low and behold they didnt stock the rocker cover joint, you dont need one, we have never needed one they said, with suspicion i got one from hitchcocks, and yes i needed it because the factory use sealant on the cam end and the gasket ripped, no way of saving it and no the tappets where way to tight and once set correctly i noticed a stronger pulling engine. I,m not vat registered but neither is the 17 year old trainee that services your bike for 80 pound an hour and dont know how to take your rocker off to adjust 2 valves. I never trust the main dealers sorry about the essay😢
IHi,
Im in my 70,s now, and had a lot of bikes and cars etc over the years.
As I can recall, only two bike dealers ( family owned garages and one Seat main dealer) are the only times I have recieved the service expected.
The rest were absolute bandits, including Ford, and Vauxhall main dealers,
Believe me I've been there, and have worn out many teashirts from the bandits, there are too many stories to list.
My advice is, if you are capable, spend your money on good quality tools , an official workshop manual, and OEM parts, and
do the job yourself.
You will find it's not that difficult, !!!
Regards MikeN.
Fortunately you have a couple of other bikes to ride while the wait happens! Good luck, you’ll get it sorted!!👍😎
As you say, I'm fortunate to have other rides and I not adverse to getting my hands dirty if I need to do the repair myself. If this happens to others who purchase for a daily ride and don't have the skills to do it themselves then they would be 100% at the mercy of the dealer.
Glad the dealer has been receptive , TBH the least they could do as they are at fault also for allowing the bike out with those faults . I too would have concerns about the amount of work involved as the amount RE pay dealers to do warranty work is notoriously low , but hopefully they will come through for you ( in time ! )
Very interesting video's , keep the video's coming 😊👍
My concerns exactly, Thanks for commenting, much appreciated.
Keep at them mate .My son has had nothing but problems wit his KTM need i say more . After 3 months he got a new engine fitted for free. The bike is only 8 month old and has had many problems.
I'm going to stick with the RE As I love the bike and my issue is a non mechanical niggle that I will get sorted one way or the other. Sounds like the case with your sons bike, could be that enough is enough and it might be time to make a change!
@@TheNorfolkRider-p3v 100% he's now on a K9 and he's now a happy biker. 👍👍
Thank you for the update! You've got the gear to create a vid so might as well! No hurry no presure! You're my new friend and I wanna see what's up with ya once or twice a month ! Cheers John in St Louis Missouri ! A long ways away.
Many thanks for your comment, John, much appreciated
2021 Meteor owner here. Only because the Classic 350 wasn't available at the time here in the US. Is there a way you could carefully heat the deformed plastic with a hair dryer/heat gun and gently bend it back to proper shape? Then relocate/shim the cover hinge to fit properly? Of course, you will want to wait for Warranty claim to proceed but if that comes to nought there may be a way to simply repair the affected part. Enjoying your channel. I love riding my Meteor. As is often said it's a Zen like experience.
This, has crossed my mind and could be a potential fix. If for some reason the Warranty claim does not go according to plan then it may very well be. Something to try. I love the meteor and was torn between the two, but the classic beat it to the line as I do love the look. I keep seeing some great deals here in the UK and I do have an itch to do a custom job on a meteor so you never know it would not be unthinkable that a Meteor is added to my stable at some point. Stay safe and happy riding.
Love my classic 350
Yes, and I love mine too and will continue to do so whatever happens.
Pre-Delivery Inspection should have picked up the pannel and loose footpeg so that is a dealer issue. That said, to replace the defective part, the work in man-hours costs will probably exceed any profit the company made on the bike. However, the bike was not of 'merchantable quality' and you have every right to demand the faults are corrected.
Yes you're 100% right. Waiting on parts availability and potential timescale, hopefully I will be able to update soon.
Chromed parts that have welds tend to start rusting in the crevice where the edge of the welds meets the part that it's welded to. Some manufacturers overspray this area with a grey paint or some such similar coating in order to delay the rusting process. Quite a common practice I think.
Yep, have had a few people point that out and you can remove it fairly easily to reveal the chrome underneath.
Hi, suggest checking out Glyn Owen on RUclips, who has restored a Classic 350 write off. He’s stripped it right down and rebuilt it , so worth watching to check out how he’s put together that particular side panel to see what’s involved… good luck with your claim . Looking forward to more updates .. 👍🏻
Glyn has already left me a comment . I have seen his stuff and will be revisiting episode 18 for reference.
That good news but will be a big job.
Glad to here royal enfield are going to sort the bike for you I just wish the triumph dealer near me was as good
Its a shame when a dealer does not stand-up when they need too. I hope you get a satisfactory conclusion. If not you know what to do when it comes to buying next time round!!
Just so you know most if not all of the RE that get shipped from India to Uk or North America have to be built by the dealer they arrive at, at least mine was so the dealer might have put the box in incorrectly in the first place
Very Interesting, I was aware that some components are bolted together by the dealer, as is the case for most bike imports. But if the dealer has to assemble core components it does beg the question who has responsibility from a warranty perspective. I mean, RE are not going to accept a warranty claim for something the dealer has done incorrectly. I would assume in that case the financial burden would be entirely with the dealer to put right with little or no financial backup from RE. That might mean the dealer changes his tune very quickly if they have complete a big job at their own expense. Time will tell.
Not to be the harbinger of doom, but the dealer took my Himalayan back because all the locks stopped working and it took 3 months to get it sorted and returned. Hopefully, yours will be quicker 👍
Regarding faulty motorcycles the British have always been very patient. Royal Enfield dealerships in mainland Europe are closing one after another. The remaining ones are still showcasing four year old models. We don't share the British patience. I hope your Himalayan will run forever.
I'm no confident to be honest. The dealer has already said this is not a stocked part in the UK at least and will need to be ordered. look out for the updates.
Thanks for the update
you're welcome, keep a lookout for future updates on how the dealer acts, rather than what they say!!
There's an RE workshop manual floating around online, I have a copy. It's a straightforward job and the manual takes you through every step. It would be an incompetent mechanic that gets it wrong, don't worry.
Thanks for the reassurance. I will see if I can track this down for my own reference.
If you wish and your not happy with the bike it's like any other product if it's not fit for purpose you can actually take it back to the dealer and ask for either your money back or a replacement bike. I have a mate who bought a brand new LR Discovery and the air suspension kept going down despite repeated visits to the supplying dealership. In the end he asked for his money back and got it.!
Back in the nineties I looked at LR Defenders in a showroom. In all of them I could see the ground through the big gaps between the doors and the bodywork.
Some might argue that's still the case with LR in general from a quality and reliability perspective.
That's the issue.I do love the bike and don't want to have to take it back. And to be honest this is not an insurmountable issue to overcoming, especially as everything else seems to be perfectly fine.
Glad it is sorted 👍 look forward to more content on your channel
Thanks for your comment. I have been creating a list of potential episodes, as I also plan to do some customisations.
Some times you get what you pay for. I couldn't live with a substandard motorcycle.
I would agree to a point. That said, Modern Enfields, whilst they can have some minor niggles, mechanically there do seem to be very robust and reliable out on the road, which cannot be said for all brands and I speak from experience. There's virtually no motorcycle manufacturer out there who does not have issues, and many of are far far worse than Royal Enfields, including High cost brands such as KTM and BMW, even Honda have had there problems on certain models.
What good is a long warranty when it takes you forever to get the parts to fix your bike what do they expect you to do twiddle your thumbs while you're waiting?
It's frustrating but luckily my issue does not stop me using it. The lead time for parts is not only a RE issue, I had an issue with a BMW scrambler about 6 years ago when a speedo failed and it took nearly four months for the issue to be rectified. Others I know have had similar problems. It could be a said that overall parts availability with RE is better than most due third part providers like Hitchcockes and Tec bike parts manufacturing and stocking parts.
If i were you i would take off what i could and take photos of as much as you can, to see where everything is, and compare it when you get the bike back, 😁👍
Yep, already started doing that. Great minds.....
Don’t do any mods until the bike is fixed to your satisfaction as if it goes tits you have the right to hand it back.
Yep, will keep this in mind and wait to see which way the dealer goes. At the moment they are talking the talk, but lets see if they can walk the walk over the coming weeks.
What I got from your experience is look over your bike really well before you buy it. If you dont like it, (insert the problems described here), dont buy it.
Everyday is a school day, and even with my decades of experience buying bikes missed it. I think primarily because it was right at the bottom and not easily visible and the battery cover itself still shut and locked. I think you can really look over new bikes, cars or any other purchase for that matter and it's only when you become more familiar with it do you start to notice things. If I buy another modern Enfield at some point which will likely happen, I'm now much more aware of the issues to look out for, as will anyone who watches these particular episodes which was always my aim in making them.
@@TheNorfolkRider-p3v My new Himalayan had the panniers fitted the lower bolt by the pillion foot rest on the right side looked like is was going to hit the swinging arm on full bump I fitted a shorter bolt. I told the service department they just dismissed me. The bike had is first service I checked the. rear wheel alignment it was not correct tried to undo the spindle nut, it was so tight i could not undo it I bent the Tommy bar the nut moved about one turn. Looks like a grinder job new spindle washer and nut. The bike is being picked up today.
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You may be able to buy the part yourself directly from India MUCH more quickly and have it shipped over, I’d have a look online. A friend with an Enfield has been doing this for a while. Dealer cogs turn very s l o w l y……
you're right and I may go down this road and do the work myself knowing thats its been done properly and not against the time/labour clock that a dealer would have to adhere to and that's my main concern. My main point with going back to the dealer is to see how stand-up they would be in the case of a warranty claim. So far so good but time will tell. TBH I have a sneaky suspicion, I will end up doing the work myself. Keep a lookout for updates. Thanks for your comment, much appreciated.
Having lived in several countries where authorised dealers were non-existent, ordering the part(s) directly from source, paying for door to door DHL courier service and import duties was then my first (and only) option. Tough on the wallet, but fast. In this case I'd guess 5 working days from receipt of order in India to arrival on your UK doorstep. It bypasses many unnecessary obstacles. Although the Blessed Virgin was seen in Lourdes in 1858 I take an agnostic position on bike warranty claims. On the other hand, I once had to take a Ténéré frame as cabin luggage.
As I've mentioned before, the biggest problem with the 'All New Classic 350', is that it isn't all new. it is based on a generic modern frame, which is shared by two very different bikes. These bikes were designed for it. The 'Classic' was not. Royal Enfield took what is basically a 3D photocopy of a Classic 500 and used plastic mouldings to make it stick to the new frame and look a bit like a Classic 500. These large mouldings will age and warp/crack in time, even if they fitted well in the first place. It's a bit like sticking plastic skins over the shell of a Ford Mondeo and calling it the 'All New Triumph Stag'. From a distance it may look a bit like a Triumph Stag but it's fake. When the plastic cracks and when you have all that complicated wiring that there is on the new 350, the illusion falls apart. Blimey, the battery on the new 350 isn't even inside the battery box. It's fake.
Bet you havnt got one?
It's not nice to take away someone else's pleasure of a new bike.
Especially when they have already spent their hard earned cash.
What a totally rubbish load of garbage facts
@@michaelnicholson5218exactly
Rule number one of posting a comment. Engage brain
@@michaelnicholson5218 Agree with your sentiments 100%👍