Great video! Just saw someone saying Google was changing this feature in 2024 haven’t found more info on it… is it true? Just asking because I’m about to start one delegated email but don’t want to waste my time if it will just go away
Thank you for these videos. very helpful. I was looking for something like groups but doesnt seem like that will meet our needs to better manage a sales inbox. For our team if we use delegation it sounds like you they would not get access to DRIVE. Do you have any work arounds or receomndations on how we give them DRIVE access as we have several sheets or documents we regularly attach to emails in the sales account. I'm at a loss here, thank you!!
Hi there, Yes, I think delegated access might work for you in that case. If you want access to shared drives for your team, you just need a Google Workspace plan that is Business Standard or above. With Business Starter your team will not have access to shared drives, but with every other plan you will. Check out this video for workspace plans ruclips.net/video/gPGP6DqcDsk/видео.html
Theres no option for an admin to just directly add delegates to someones inbox to another employee? Just like we do in 365. It appears i have to be logged in as the user > and provide delegate to another user. Thanks. Liked and subd also! ❤️
@@Damsoncloud sorry. You know how in 365, we admins just have to login to 365 tenant, go to the user’s mailbox > click on delegation > then under full access just add another user say a supervisor. The mailbox will then auto map on the supervisor’s outlook. Theres no option like that in google admin console?
@@MsBernadettexSorry Phoebe - yeah that issue is the #1 thing that we are still waiting for Google to address. It is not possible unfortunately. We use tools like Cloudmanager, GAT, Patronum etc to manage this issue and unfortunately, it does need to be done either through a 3rd party tool, or via the API. Sorry, I hope that helps!
We've been waiting for this too, we ended up just having a forwarder set up for every account going to our admin account and then used labels to put the emails into folders. I'd annoying as we only need access to users emails when they are on holiday etc.
Requirements for this feature are a Google Workspace account (no Gmail.com), the person you are delegating your account too needs to be within your domain/company. Admins also need to allow this feature in the admin panel. If you are not an administrator and the Grant access section is not there than you will need to request that your administrator turn this feature on, see this help article for more information. support.google.com/a/answer/7223765?hl=en&fl=1 - Fintan
Hi Steve, Please see this Google Workspace support page and follow all the steps to set this up with Google Workspace Sync for Microsoft Outlook (GWSMO) support.google.com/a/users/answer/168126?hl=en
@Damson cloud, Fintin, Thanks for the content. Question: I am trying to set up a info email but the grant access is no where to be found. I also tried to go to user setting to give permission to delegate but I can not find that tab or option either. Can you give some guidance?
You have to logon as Administrator and make sure that the feature allowing individuals to delegate their accounts is checked. I think, not sure, the default is that it is not checked.
As @@russellbaker3525 has said you need to make sure this is enabled in the admin panel Requirements for this feature are a Google Workspace account (no Gmail.com), the person you are delegating your account too needs to be within your domain/company. Admins also need to allow this feature in the admin panel. If you are not an administrator and the Grant access section is not there than you will need to request that your administrator turn this feature on, see this help article for more information. support.google.com/a/answer/7223765?hl=en&fl=1 - Fintan
When you delegate access can you tell who sent them email from an audit trail perspective? Meaning can I determine what person on my team responded to a lead that comes into a mailbox? If so how?
Hi Marion, You have no way of knowing really unless you setup a manual system, such as tagging with a label etc. We also sell a solution called Hiver which could be a solution for you as it provides a service like this. If you're interested, don't hesitate to reach out to us at info@damsoncloud.com.
I (the delegator) have been able to acces the delegated gmail via computer but not iPhone. Is it possible to access a delegated mailbox with an iPhone? If so, how. Best, Jake.
Hi Jake, This is not possible. Delegated accounts are only available on the web interface. You could use a web browser on your phone and request the desktop site but this would not be an ideal experience. If you really needed access to an account on your mobile you would need to setup something else such as having direct access to the account via the username and password or some sort of email forwarding to your account. - Fintan
Hi Nicole, Delegated access is only possible on a paid Google Workspace (G Suite) account. Also it must be in the same domain. It will not work from one business to another. For example I can not delegate my account to someone in another company. Only to someone in my business or organisation. Finally this feature is not available on a personal @gmail.com account. - Fintan
Hi Lorli, You should not be getting any pings from 2FA if you have set up delegated access under the method shown here - if you are then it is probably because: Your assistant is just logging into your account using your details, not actually using delegated access. Whoever is accessing the mailbox as delegate does not get prompted with a 2FA check.
You can remove access to your email in your settings. Under "accounts and import" you will see "Grant access to your account:" this will show a list of accounts who you have delegated access to. You can simply remove them from here by clicking the delete button next to the person's email address. - Fintan
Thank you for the guide. Isn't this kind of useless without the associated contacts that go with that account? We set up a new "admin" account and want to share it. It is no good to us if the delegated account doesn't have access to the account's Contacts - or at least to our personal account's Contacts. Any suggestions? thank you.
Hey Russell, Thanks for the comment. You can delegate email, contacts and calendar in Google Workspace. I would suggest going into the contacts for the admin account and delegating the contacts as well. In the top right hand corner of the contacts there is a cog, click on this and you will see Delegate Contacts. Hope this helps! - Fintan
Sir I have bought a course subscription on email of my brother. He is not using it now and his email address is there in records and I want to access those lecture videos. He want me to watch those lectures but he do not want to share his email with me. Is there any solution by which I can access his calendar by his gmail and not his mails so that he can be safe too? Please do help me
@@Damsoncloud I want to access the course which is on his gmail as well as on his calendar. He do not want to share gmail with me. Is there any way by which we can access just his calendar?
If you are using delegated access, the email will always be sent as the person who's account has been delegated to you. Hiding email addresses when sending emails is a complicated process.
Question! Will my delegate view all past emails, or just the ones that arrive after we grant them access? And is there a way to restrict something that I would like to share with them? Thanks!
Hi Mitchelle, To remove a delegate: On your computer, open Gmail. You can't set up delegates from the Gmail app. In the top right, click Settings Settings and then See all settings. Click the Accounts and Import tab. In the "Grant access to your account" section, click Delete next to the account you want to remove.
thanks. but this is not the type of video (tutorial) that the viewer wants to sit down and listen to the narrator talking for minutes. If I search for this keyword and clicked on your video, I know what I am looking for and I just need to know the "HOW" not the intro. This is only for the nature of such videos, I wouldn't randomly click on your video because of your thumbnail, I'd do so, only if I need quick answers after searching for what I want. Just a constructive feedback.
![Summer Walker - Heart Of A Woman [Official Lyric Video]](http://i.ytimg.com/vi/SFddctbZzw8/mqdefault.jpg)
I need to see how you can do this from the Gsuite Admin Console
Great video! Just saw someone saying Google was changing this feature in 2024 haven’t found more info on it… is it true? Just asking because I’m about to start one delegated email but don’t want to waste my time if it will just go away
Great content!
thank you!
Thank you for these videos. very helpful. I was looking for something like groups but doesnt seem like that will meet our needs to better manage a sales inbox. For our team if we use delegation it sounds like you they would not get access to DRIVE. Do you have any work arounds or receomndations on how we give them DRIVE access as we have several sheets or documents we regularly attach to emails in the sales account. I'm at a loss here, thank you!!
Hi there,
Yes, I think delegated access might work for you in that case. If you want access to shared drives for your team, you just need a Google Workspace plan that is Business Standard or above. With Business Starter your team will not have access to shared drives, but with every other plan you will. Check out this video for workspace plans ruclips.net/video/gPGP6DqcDsk/видео.html
Hi Damson, Thank you for your video, I wanted to find out if I can use this method for alias accounts as well?
Hi there - if you look up Google Groups - that is another method 😃
ruclips.net/video/G-p6x8Ln7f0/видео.html
helpful video - is there any way for the users to get a notification in their primary inbox that an email has landed in a shared delegated inbox?
Theres no option for an admin to just directly add delegates to someones inbox to another employee? Just like we do in 365. It appears i have to be logged in as the user > and provide delegate to another user. Thanks. Liked and subd also! ❤️
Can you clarify the question a little please?
@@Damsoncloud sorry. You know how in 365, we admins just have to login to 365 tenant, go to the user’s mailbox > click on delegation > then under full access just add another user say a supervisor. The mailbox will then auto map on the supervisor’s outlook. Theres no option like that in google admin console?
@@MsBernadettexSorry Phoebe - yeah that issue is the #1 thing that we are still waiting for Google to address. It is not possible unfortunately.
We use tools like Cloudmanager, GAT, Patronum etc to manage this issue and unfortunately, it does need to be done either through a 3rd party tool, or via the API. Sorry, I hope that helps!
@@Damsoncloud yea. Thanks so much for confirming! 😊
We've been waiting for this too, we ended up just having a forwarder set up for every account going to our admin account and then used labels to put the emails into folders. I'd annoying as we only need access to users emails when they are on holiday etc.
Love the content. @Damson Cloud, What if there's no grant access option in the accounts tab? How would I be able to set up the delegated access?
Hi Matthew, are you an account admin?
You need to enable in Google admin.
Requirements for this feature are a Google Workspace account (no Gmail.com), the person you are delegating your account too needs to be within your domain/company.
Admins also need to allow this feature in the admin panel. If you are not an administrator and the Grant access section is not there than you will need to request that your administrator turn this feature on, see this help article for more information.
support.google.com/a/answer/7223765?hl=en&fl=1
- Fintan
If we are using Google for business but we have some people in the office that use Outlook, would they be able to access the delegated email account?
Hi Steve, Please see this Google Workspace support page and follow all the steps to set this up with Google Workspace Sync for Microsoft Outlook (GWSMO) support.google.com/a/users/answer/168126?hl=en
@Damson cloud, Fintin, Thanks for the content. Question: I am trying to set up a info email but the grant access is no where to be found. I also tried to go to user setting to give permission to delegate but I can not find that tab or option either. Can you give some guidance?
Do you have admin access to this account?
You have to logon as Administrator and make sure that the feature allowing individuals to delegate their accounts is checked. I think, not sure, the default is that it is not checked.
As @@russellbaker3525 has said you need to make sure this is enabled in the admin panel
Requirements for this feature are a Google Workspace account (no Gmail.com), the person you are delegating your account too needs to be within your domain/company.
Admins also need to allow this feature in the admin panel. If you are not an administrator and the Grant access section is not there than you will need to request that your administrator turn this feature on, see this help article for more information.
support.google.com/a/answer/7223765?hl=en&fl=1
- Fintan
Hi Fintan! Do we have to pay for a license to add a user in our Google Workspace account to delegate access to the admin's email?
Hi there, yes, delegation only internal. Each account is a full account with a license so you will need to add a licence for your delegated user.
When you delegate access can you tell who sent them email from an audit trail perspective? Meaning can I determine what person on my team responded to a lead that comes into a mailbox? If so how?
Hi Marion,
You have no way of knowing really unless you setup a manual system, such as tagging with a label etc.
We also sell a solution called Hiver which could be a solution for you as it provides a service like this. If you're interested, don't hesitate to reach out to us at info@damsoncloud.com.
I (the delegator) have been able to acces the delegated gmail via computer but not iPhone. Is it possible to access a delegated mailbox with an iPhone? If so, how.
Best, Jake.
Hi Jake,
This is not possible. Delegated accounts are only available on the web interface. You could use a web browser on your phone and request the desktop site but this would not be an ideal experience.
If you really needed access to an account on your mobile you would need to setup something else such as having direct access to the account via the username and password or some sort of email forwarding to your account.
- Fintan
Fintan, my client is unable to grant me access to his Gmail account. We can't see the option of adding a delegate on his settings. Please help
Hi Nicole,
Delegated access is only possible on a paid Google Workspace (G Suite) account. Also it must be in the same domain. It will not work from one business to another. For example I can not delegate my account to someone in another company. Only to someone in my business or organisation.
Finally this feature is not available on a personal @gmail.com account.
- Fintan
what about authentication? My Assistant can't get in because 2FA pings my phone and I'm not available!!
Hi Lorli,
You should not be getting any pings from 2FA if you have set up delegated access under the method shown here - if you are then it is probably because:
Your assistant is just logging into your account using your details, not actually using delegated access.
Whoever is accessing the mailbox as delegate does not get prompted with a 2FA check.
If you're the delegated email, how will you remove the access?
You can remove access to your email in your settings. Under "accounts and import" you will see "Grant access to your account:" this will show a list of accounts who you have delegated access to. You can simply remove them from here by clicking the delete button next to the person's email address.
- Fintan
Does the delegate have to have a Gmail account?
Yes they have to have a gmail account.
Thank you for the guide. Isn't this kind of useless without the associated contacts that go with that account? We set up a new "admin" account and want to share it. It is no good to us if the delegated account doesn't have access to the account's Contacts - or at least to our personal account's Contacts. Any suggestions? thank you.
Hey Russell,
Thanks for the comment. You can delegate email, contacts and calendar in Google Workspace. I would suggest going into the contacts for the admin account and delegating the contacts as well. In the top right hand corner of the contacts there is a cog, click on this and you will see Delegate Contacts.
Hope this helps!
- Fintan
Sir I have bought a course subscription on email of my brother. He is not using it now and his email address is there in records and I want to access those lecture videos. He want me to watch those lectures but he do not want to share his email with me. Is there any solution by which I can access his calendar by his gmail and not his mails so that he can be safe too? Please do help me
Do you want to access his calendar or just the course that you have bought for him?
@@Damsoncloud I want to access the course which is on his gmail as well as on his calendar. He do not want to share gmail with me. Is there any way by which we can access just his calendar?
it shows sent by: email, how can I hide this?
If you are using delegated access, the email will always be sent as the person who's account has been delegated to you. Hiding email addresses when sending emails is a complicated process.
@@Damsoncloud is quite easy, there's a feature to turn off from original email
Can you Delegate Access to a Google Group?
how many max ppl can you delegate my inbox ?
You can add up to 10 delegates 😃
Skip the first five minutes. Up until then, he's just explaining how to use it, not how to set it up.
Question! Will my delegate view all past emails, or just the ones that arrive after we grant them access? And is there a way to restrict something that I would like to share with them? Thanks!
Yes it will grant access to your entire inbox. There is no way to delegate only some emails to another user.
- Fintan
How to remove delagated accoung in gmail?
Hi Mitchelle,
To remove a delegate:
On your computer, open Gmail. You can't set up delegates from the Gmail app.
In the top right, click Settings Settings and then See all settings.
Click the Accounts and Import tab.
In the "Grant access to your account" section, click Delete next to the account you want to remove.
thanks. but this is not the type of video (tutorial) that the viewer wants to sit down and listen to the narrator talking for minutes. If I search for this keyword and clicked on your video, I know what I am looking for and I just need to know the "HOW" not the intro. This is only for the nature of such videos, I wouldn't randomly click on your video because of your thumbnail, I'd do so, only if I need quick answers after searching for what I want. Just a constructive feedback.
Thanks for the feedback!