XBOX 360 Not reading discs/Open Tray Issue
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- Опубликовано: 7 фев 2025
- *THIS WILL VOID YOUR WARRANTY - DO AT YOUR OWN RISK*
This video simply explains the issue that I was having and many others seem to have as well.
I am not a techie guy or anything. Quite simply, I had a problem with my XBOX 360 not reading discs. My warranty was already expired and I didn't want to drop $100 to Microsoft without giving it a stab myself.
Again, the following video is great, I recommend trying it prior to attempting my fix in this video. I wish I found it before trying my fix:
• !!EASY FIX XBOX 360 "o...
****See my 2nd video on what I did to fix this issue
• XBOX 360 not reading d... .****
EDIT 7/30/13:
A few have suggested not using WD-40 or "liquid aerosol" but instead to use lithium grease. Just passing along the info! Thanks to those who suggested it.
UPDATE 2/5/2014:
Well, it's been exactly three years since I uploaded the video and am happy to report that after three years my same XBOX 360 is running fine. Have not had the "Open Tray" error since I did this. Just thought I'd share the good news.
UPDATE 9/20/15:
Still have not gotten the disc read issue since my fix. Current issue is disc tray open/closes only when there's a disc inside. Have not been brave enough to attempt to fix this.
All those "quick fixes" weren't working for me but your tutorial really helped. Thanks man.
hey bud, wanted to let you know ive had my box since release date of gears of war 1.and had to do alot of self repair since then and nothing was as easy as this easy fix here. good looks m8
Ahhh YES!! Thanks for the upload, it was very informative. I thought my laser was the problem as well but after removing the casing, I found that my laser was functioning properly but my disc wasn't spinning. The wheel was getting stuck and the disc was just trying to spin but wouldn't so I manually spun the wheel and loosened it up. Works like a charm now :)
This is fuggin great!! i had a bad day and my xbox took a shit to top it off. After watching this vid and cleaned my xbox.... worked on the FIRST TRY!! thanks a lot!!
Ah yes, I did try this but it was not solving my problem. I searched for a while on how to fix this problem and tried so many things that I eventually got fed up and cracked open the system to see what was going on. I would definitely suggest to everyone to try the less invasive methods before opening up the machine. I think in one of my descriptions there was a link to another great video solution.
It's been three years and this same XBOX 360 is still working fine. No further "Open Tray" issues since.
did u end up putting a wedge in? still turnin mine on and off and its still stuck
If it makes you feel any better I am no expert. I just gave it a shot. She's still working to this day. Have not had the "open tray" issue since.
I did what u did in this video. So far it's working. I have the sane exact problem. Thanks 4 the help I had no idea what the problem was. I took apart my xbox and the disc drive and just didn't know what the issue was. I had some gooey crud mixed with dust and dog hair in my rails. I cleaned them off and moved the eye up and down the rails and that seems to have worked.
You've just helped me fix my 360s!!! Thanks buddy 😊
Hey guys this guy is legit it does work and I'm not one of his friends sayin that. Cheers mate!
Didn't have to order anything. On the outside of your hard drive case is a manufactures label. You will need a sharp edge to cut out the circular edge of the magnet housing. Once you feel the edge under that label, you can easily start and trace along the whole way around. Pop it or twist it off, can't remember, and you can use the magnet like I did.
Just throwing this out there again. It's been over 4 years and I have not had the original issue again, which is pretty cool. Now my issue is disk tray opening/closing only when there is a disk inside. I have not been brave enough to attempt to fix this. I should just bite the bullet and give it a shot.
Cheers everyone :)
Steve probably WAY late on this but I've learned just putting a card like a debit card (don't use that obviously I use an old school ID) and a flick it really quickly and it pops right open, just in case anyone reading this has the same problem
The small circle in the middle of the CD is a magnet that holds the CD in place.
You can remove the sticker or use a razor to cut the sticker around the circle outline beneath it. It should twist and come right off. I believe there are videos on youtube on how to do that as well. Not hard, very easy.
@a7xkid006 That is the magnet that came built into the XBOX unit. I cut it out of the disk drive case. There are videos on youtube regarding how to cut them out of the case. Hope that helps.
Thanks for some insight. I had my xbox forever and only recently I will have to sit down and eject/close tray for about 15 minutes before a disc begins to read. It will just click twice and then nada happens. I'm no tech guy so I lack the confidence to pry into this badboy and play Mr fix it. Atleast now I know what seems to be the problem
Thanks! I'm glad it has helped some people. My Xbox is still going strong since this fix.
i tried this and my 360 worked without issue for almost a year now it is doing it again. Time to break this thing apart again.
Not to knock you but you can reset your laser pointer with out opening your xbox 360 and this will also fix the disc tray open problem. Just simply put in a game wait for it to read open tray or unrecognizable disc then open it take out the game then close the disc tray with out a game and wait until you hear the laser pointer reset and your golden.
So, I took my entire Xbox apart for the first time and did, in fact, find that this was the issue. I was able to lube up the poles that the lens slides down but it began happening shortly after putting the side panels back on again. I think I may need to put a wedge of some sort in there to permanently fix this. Has anyone had any success with certain wedges? What material did you use? What shape was it in? Help would be much appreciated! Also, the video was very informative! :D Thank you so much for the upload!
This fixed my problem so far. Thank you
Mine would do that sometimes as well. It was hard when recording to really capture all the symptoms my XBOX was having. I would suggest checking out he description of this video as I linked another video that used a much less invasive method for attempting to fix this issue. If that solution does not work, feel free to try mine. :)
I used WD40 but many have suggested against it. Try a tiny bit of actual grease instead...but only a tiny bit for the rails.
I'm happy to hear it worked for you too :)
PS: I love you as well.
I love how all these videos about disk not reading that most of them are with or because of black ops I know mine was
THANK YOU, I JUST CLEANED THE RAILS AND IT WORKED
It's actually not all that hard. all you gotta know is where all the screws are that you have to take out. it is actually quite easy to take the case off as it does not require any screwdrivers. you do have to take the top of the case off using a screwdriver, but that is after you get the bottom off
The magnet? The little black circle that I put in the middle of the disc? If that is what you are talking about, then it would be the magnet that holds the disc in place when playing. I think it is just a somewhat standard hard drive case magnet. It has been so long I cannot remember. If I am wrong, someone feel free to correct me :)
Hm, I did not have any real issues with consistent freezing. My console does freeze here and there but nothing consistent. Could be a different issue if you are noticing it often. Under warranty? If not, I'm guessing Microsoft would offer the same price to send you a refurbished console. Expect about $100 expense directly with Microsoft, not sure about shipping.
hey just some advice dont just turn off the console with disk inside cause it wont allow the lens to return to "home" position. Return to dash board take disk out and when it says "open tray" its done you can turn it off
Thanks man! Didnt do what you did but it worked lol. Maybe its time to change over to PS4 😂
I believe you have to cut the magnet off the outside of the hard drive, if I remember correctly.
Very happy to hear that!
There are some great tutorials on how to open the XBOX. I'm sure you could easily search for one.
You should make a video taking the 360 apart to get to the disc problem
I really don't know. Is it stuck on one side or the other?
ok i will try this did you have to take everything apart so the casing and the disc tray top
hey man, thanks for the reply. where did you get the magnet and the spindle? did you take it off of the top cover of the disc drive housing or did you order a new one?
I did what my video shows almost 1.5 years ago and she's still going strong. Maybe luck, I don't know.
Had this prob two years ago. purchased a laser and shipping $2! Played the shit out of it and its time to bust out $2 again.
Thanks for the info. I did not know at the time. She's still working without any issues luckily (knock on wood).
To get the thing that holds the gam there you need to reomve it from the top half of the dvd case by removeing the sticker
This sounds like my problem as well, the motor starts up and I get two clicks, then the motor starts up and two more clicks and then I get the "open tray" error. I saw the same video about placing some type of washer on the rail to keep the motor from going all the way back. Im ok with basic cleaning and lubrication but any type of hardware mod makes me nervous. Then again the xbox doesnt work and is well past the warranty so...
When you buy your XBOX it comes with a limited time warranty. If something goes wrong during that period of time from your purchase date, Microsoft will repair it for free. If you tamper with the XBOX (e.g. open the case) Microsoft will consider your warranty voided (no longer valid). Therefore, if you still have your manufacturers warranty, you'd probably be better off contacting Microsoft prior to tinkering with the system yourself.
I am considering actually doing this now, since a few people have asked.
My xbox is doing the same thing i took it apart lubed up the rails with gun lube worked the laser back and forth works like a charm now!!!!!
Happy to help!
i was in middle of a game and something from top of the fridge fell on my adapter and the adapter hit something heavy and all these malicious objects fell on my consul . now my xbox doesn't read games and it freezes every 10 minutes due to this unfortunate evil incident . what should i do ?
I tried this and the disc spun off and now has interesting scratches all over the back. It worked, once. Still won't read any of my discs.
How u get the littlething in to the disc to hold the game in place
I experienced the same problem with the quality of my Black Ops disk. Cracking and such.
I open my disc drive and my lens don't want to move up it's hard, is it normal?
@tombeals69 There is another great video in my description section. I'm not sure if it will fix your issue but give it a shot. If it is a motor issue I'm not sure I can help much. Also try searching XBOX 360 motor issues if you haven't already.
I have the same problem. I have had it for 2 years but it only seems to work on gta iv an any other games don't work
@craane15
how were you able to get the CD to stay connected while you turned it on?
@Craane15 when i put my xbox 360 disc i can hear some noise after that it says open tray so when i open my xbox 360 what should i do to fix it (permanently) and can i put everything back together mask and that things
My issue is that my cd spinner is spinning the disc so the laser can’t scan all of the disc
could you post a video showing how you opened it and got It like that?
Yes I had that problem my old xbox had an overheating problem but it only did it most on cod black ops and black ops 2 so I had to get it fixed
i changed my drive to another one of an old xbox i had and it fixed the open tray issue but as far as reading discs its not working....it opens the tray but it doesnt read the discs...
I have to hit my xbox on the top of it. In order to start to read it. But works sometimes. Not always :/ i like hit it like if your playing drums so it sucks. What do you think i should do? :/ thanks.
what about putting a washer bwetween them
what should i put back there
So it worked for your Xbox
Ive had the same problem also so i took it apart n see what wrong with it. I think it same as u did in this video of yours. What do i need to do?
I used a small piece of thick wall mounting tape.
plsss help meee. it keep spinning just for 2 sec and stop... arghhh idk how to fix this problemm..
how does your magnet piece stay on top mine fly's off
If I remember correctly, it sat in place when I lined it up properly. I do not recall doing anything special. I am pretty sure there are separate videos on taking apart these components, including the magnet.
hey what do you have thats holding down your disc? thats what i need to fix my problem
My XBOX only has this problem with COD games. For some reason it seems to work fine with everything else...Does anyone have any idea why?
How do you see the disc reader i cant?
@SomeBodiess I'm having the same problem. Thing is, I can't even take it apart or anything.
It probably got stuck cuz you move the laser assembly back there...
i clean my laser and my xbox will say reading for like 30 sec and you will hear noises and then it says open tray
@Craane15 lol yea i usually take off the hard drive and blow on the holes that cover up the xbox and thats what usually works...
I had to take off the case and hard drive. I believe that was it.
Thanks. Mine just started this problem
with wat did u grease it up with
my god bro! mine makes the same god sound thank you for putting up this vid lots of help
My magnetic piece there will fly off I've super glued the magnet down. And it still won't work I feel I made a big mistake
Just buy another one off ebay or amazon. :)
Kittie1010101 When you took off the magnetic piece there was a washer between the metal and plastic. You probably misplaced it or something because I had the exact problem. Try buying a new one, or finding your original.
Look I'm n grand rapids n I need somebody to open my Xbox 360 n clean it cause it won't read disc
The thing that holds my disc broke nd the slide doesnt come out..
mine does the same but it is in the front not the back
@christiangomez5 Hahaha, glad that worked. A word of caution though. I had this happen multiple times. First I tried opening/closing the xbox and it worked a couple times. Then I had to pop off my hard drive and reattach it. Once all of that stopped working I was at a loss. Hope yours doesn't need tinkering with :)
try removing the hard drive and putting back in that what happened for me
Glad to hear it!
My tray never really got stuck or anything.
omg thanks so much fixed my Xbox thank you
whats funny is my lens is in place but still says open tray
Dude thank you for the info really helped me dude
i have same issue took it to get disc drive replaced but i think they just tried to fix it your way which might just work if i do it too but i think they dint replace nothing :( payed 90 bucks ugh should i take it back and ask for my new drive or should i just do it my self ugh LOVE MY 360 watt to do?
You can get them pretty cheap these days, I would consider selling yours online and getting a refurbished one. That way you can offset some of the cost. Just a suggestion.
+Steve thanks i did buy another xbox360 when it started not reading but yeah two xbox is better than one lol good video my xbox makes that same sound i think if that guy sais he replaced the drive this issue should have been fix ugh think i might just do it my self
I hope someone can help me because this xbox is modded with a xkey mod that allows you to play games off a usb stick.
Some games I have are on disk and I can't find a copy to put on the USB so I use once a while the xbox 360 slim e disk drive.
I bought a copy of NHL 14 used and everytime I play that game once a while this past 5 months the disk drive would make
crazy loud noises, despite no scratches on the game. It was only that game doing it. I played Ninja Gaiden 2 about 3 days ago
for 2 hours, played a little NHL 14. Today all the sudden the disk tray does not only read and play games but the eject button
and trying to open disc drive with controller doesn't work. I am only able to use a clip to pop it open. I would still need to keep
this xbox while finding a xbox with a working disk drive for this console. Is this normal for the disk drive not to open at the same
time not reading the disks ?
Haha! Sadly mine is actually badly damaged. I worry my system will need replacing soon. It struggles sometimes :)
So I've tooken my xbox apart MULTIPLE times and cleaned out all the dust rubbed the eye plenty of times and it still fucks up it'll act lik its reading a disc then the unrecognized disc window will pop up about a second after the screen goes black the only game tht it will read is skyrim and it has more scratchs on it then my gta 5 and it won't even read tht. I've had my xbox since the 360 first came out so its old if anybody has any suggestions on how 2 fix it pls let me know before I throw it out into the streets
tried it all not working my xbox is black and is new edition 2012
This works, thank you so much.
I've had my xbox 7 years and it's just now getting problems.
have you tried smashing it with a rock? cause that usually fixes everything
Thumbs up for the info! I wish I knew this prior to making the video. Great tip though. Thanks :)
it worked.... i love you
ty my brother is having the same problem ill see if he is up to it :)