That was a bit of a rough one, thanks for showing us that things don't always go smoothly. Customer services at Megabus did a pretty good job by holding their hands up to the errors, apologising and explaining their corrective action as well as a prompt refund. But it must have been really frustrating at the time, if you hadn't been able to get on Flixbus you'd have been snookered.
Hi Scott, thanks for subjecting yourself to the hardship of travelling by coach from Edinburgh to Paris. I wonder what happened to all the other passengers who had been booked onto that Primebus service from London to Paris. Perhaps the coach businesses would like to comment on here.
Hi Scott, What a nightmare, how can a company of that size fail to communicate a full on cancellation between themselves and out to the passengers. I hope nobody got stranded because of this. They should of course automatically be offering a refund to everyone! In respect of the driver’s behaviour there are ways and means of communicating - sounds like they failed to turn up for their ‘customer service training day’ doesn’t it….rule one do not sound off at your customers!! Wow, what a shambles. That said, compelling viewing Scott, thanks for taking us along with you. Best wishes.
Citylink liveried coaches are on the london run quite often. There's even been X76 Kilmarnock- Glasgow liveried coaches on that run & the fact it had to stop to get diesel shows that it must've been a last-minute switch of coaches & it had probably done numerous trips between Glasgow & Edinburgh before it was switched onto the London run as the coach should have been filled at its depot before departing for London.
@The Alba Galavanter Yeah, they're quite common on the X76 cause there are about 6 of them stored at Kilmarnock depot. The other week there I got a Citylink branded one from Kilmarnock to Glasgow & then I got an X76 branded one from Glasgow to Edinburgh.
I help people all the time with their luggage - it is less about strength sometimes and more about being nice - lets face it, the CityLink driver was just a jerk. Nice video - didn't know you could do what you just did either.
The driver assumed it was too heavy. I would have asked the driver to chuffing weigh the luggage but then again Citylink would make the excuse that luggage scales are too expensive and not portable.
I don’t help with luggage either unless someone asks me to help them. As a driver I will always take my own health and safety seriously. If I hurt myself lifting luggage who’s going to drive that bus onwards? Who’s going to pay my rent / bills whilst I’m off sick? I also don’t know what’s in the bags, and handling baggage leaves me open to blame for something being damaged. Unfortunately that’s the world we live in nowadays. Call me selfish if you like, that’s fine, but I’m not leaving myself open to blame or potential injury.
@@CoachdriverScotland2023 The issue isn't about the coach driver not assisting, the issue is the coach driver yelling at Scott for Scott helping someone. I am all about health and safety, but the coach driver most likely didn't know the weight of the bag and then made up a story about the weight because Scott was assisting.
Fantastic video. The only time I used FlixBus it was a substitute for my travel between Düsseldorf and Amsterdam. It was over 3 hours late but tex messages were sent with updates. We also had to stop for diesel which also became an impromptu smoke break for a lot of the bus which clearly was not the best idea in such an environment. I remember once using Megabus between Manchester and Newcastle which was around 3 hours late due to a major issue on the M6. Thankfully the general information desk was able to update. I was then the only passenger on the delayed coach to Leeds which rather than go to Newcastle was redirected to London. They held a Northbound coach at a services which was going to Newcastle for me and I was able to complete my journey.
Scott; Congratulations on getting a response within hours, - not days of your complaint. One would have thought that if 'customer service' is, infact, their number one priority that they would have got all their ducks in order firstly to make sure this happens. Great vlog, Scott. 😊
An excellent review very well captured and conveyed. You must at least have had some relief at boarding the shuttle and not a ferry ⛴️ Excellent follow-up too. Love your style, even a catastrophe is a viewing delight 👍🏻
Scott, Stagecoach are very strict with customer complaints. I can assure you the Glasgow driver got a sanction for his behaviour. 3 complaints in a year and you are unemployed. Your feedback would be passed on and something done. I am pleased you gave Stagecoach their chance to reply. I don't work for Stagecoach - I know many drivers who work for them.
3 complaints in a year and you’re unemployed. That’s not really likely in the current driver shortage is it, Christ they’d have no one left, given how they struggle to retain drivers
The problem with stagecoach is....they make rules for the drivers...then if a passenger complains ..the company opens up a disciplinary against the driver...even though he followed the rules....the rules about luggage are a grey area.....if a driver puts his back out while loading luggage....the company attitude is tough....so a lot of drivers won't load luggage...just tell the passengers where to place their luggage in the compartment!!!
Hi Scott - your travel vlogs are always enjoyable. I recently visited the UK visited Edinburgh (a beautiful city by the way), Manchester and London and had some fun with the coaches. Booked trains to get between the cities - Transpennine Express to Manchester and Avanti West Coast to London. Track repairs between Edinburgh and Carlisle necessitated a coach ride to Carlisle. The coach was so-so on the comfort and I think the driver must have been a re-incarnation of Dale Earnhardt as he was almost flying down the country roads that took us to Carlisle. As for the trip to London, ASLEF had other plans for us and fortunately I was able to book tickets on National Express (seeing their bus in the video made me think of this) for that journey. It wasn’t too bad but don’t sit in the last row (with three seats and next to the toilet) if you can avoid it.
That's shocking, getting all that way to london and being told the connection is cancelled. What if you did not have the funds to pay again at that point? Great Vlog cannot wait for next one 👌
Well done Scott good that they acknowledged you and hopefully refund you as you said no need to be rude you were only trying to help. Well done Paul in Kent
Could not believe how issue after issue befell you. And the reaction of the first driver? Sheesh! We always help others who obviously need some assistance wit their luggage at airport luggage carousels, on trains etc. It's called kindness. I'm glad the company responded to your email quickly and professionally.
Myself and my son went on the coastliner double-decker bus from Whitby to York on the 1st of June 2023 we had a train to go back up to teesside booked for 6:50 (the grand Central) the 3:00 oclock coastliner bus didn't turn up till 3:55 and didn't get to York train station till 6:51 it was supposed to be at York at 530 so we missed our connection by 1-minute it cost me another £20 , there and then to get a train to Newcastle (LNER) then another £6 to get the northern back down to teesside we actually walked into the house at 10:30 it was a long day the coastliner views where brilliant but we would have made it in time if the bus driver didn't have a 10-minute break when he got to Whitby 55 minutes late .
Another good one, Scott, although you DO get some rough luck especially when you travel by bus. Anyway, a very enjoyable video and please keep the great work!
National Express drivers are the same re customer service and friendliness north of the border! They're usually good at the changeover point (seems to be at Newcastle en route south)
Just when I thought you had lured me to the dark side and had me convinced of taking a bus (I'm a railway man at heart, and most buses I've traveled on in the past just didn't have the leg room to accommodate my long legs (I'm 2 m tall), so almost invariably, I was miserable on them), with the great views along that coastal stretch of highway and through towns and cities... and then this happened. Thanks for the video, but I rather see you do it than I...
Interesting journey, reasonable and fast response from Mega Bus the driver should be given a written warning and reminded that customers make paydays possible.
Drove for citylink and megabus...the driver should help people with their luggage...just to make life easier for the next driver...you would normally separate the luggage into destinations so you don't have to empty the compartment to find luggage. I usually took exception to the amount of luggage as there is an actual limit...you then are supposed to pay for each item of luggage over!!!
What an interesting trip report! Thanks. To be honest, I've always thought of Megabus as more a booking platform than an actual bus service (although I know they do have their own branded buses). We booked from Aberdeen to Inverness via Megabus once. The bus turned out to be a regular No. 10 service bus, rather than a "coach". We checked with the driver if it was the Megabus. His response; "Well, it's the bus but it's not very Mega is it?"😂. However, we had just completed a 14 day coast-to-coast backpack, so it felt like travelling by luxury Rolls-Royce! Most times if I've booked through Megabus from Inverness to Edinburgh or Glasgow, it's been a Citylink service. Maybe the Megabus-branded buses are more south of the border? I think it's a shame that Eurostar through-services have never been offered to places like Edinburgh. I'm sure that was the original plan when the service started. That would sure be the non-flying way to travel from Edinburgh to Paris! By the way, if you haven't already done so, it would be really interesting to see a Scotland-Paris trip done using the Caley Sleeper and Eurostar, or LNER+Eurostar, with example timings, costs, etc. Safe travels.
Oh Scott, I can no more imagine you getting "emotionally bruised" than me winning the lottery hehe. Great vid as usual looking forward to the next one..
I am thinking to travel by coach via flixbuses. So thank you for your videos and problems etc. I haven't used my passport for a few years I am probably best to try and find out if it's still OK. I will be traveling from glasgow...hopefully within next couple of weeks.
Scott I'm seriously impressed by your endurance for these long journeys. I have taken a few journeys on coaches and have had to be quite careful about what I eat, drink, how tired I am etc to make my journey comfortable. Do you have any tips?
Scott is a hero haha. Like 7 hours to london and then another 9 to Paris. While having to wait and deal with the cancellation. I want to travel to milan from nurmeberg in the summer but doubt I'd be able 😂
Hi Scott for yet another eventful long distance coach service video of yours! I don't know how it always appears to go wrong with your trips in some way or another!😒 I've travelled extensively on varied coach trips throughout the UK and Europe over the past 30 years and haven't encountered the level of setbacks like you have. I have been late only twice with Megabus before, for operational reasons beyond their control, but have always found their Customer Services Team to be efficient, quick to respond, apologetic and have had my fares refunded without question. One thing to note, which I have said on another of your videos, but maybe you haven't noticed it, that Megabus is now owned by Scottish Citylink Group. This occurred last year when Stagecoach was bought out in a protracted sale. Ultimately, one Term within the sale was that the Megabus division had to be sold off and Citylink stepped in to buy it. Thus it is perfectly feasible that Megabus services may include use of Citylink vehicles, such as you travelled on but also, as Megabus doesn't operate many vehicles of their own, but instead have used partner coach operators to operate their routes throughout the UK, just as Flixbus are doing too on their expanding UK Network, you may not necessarily have a Megabus liveried vehicle for travel.
Deffo feasible as I travelled on National Express owned Kings Ferry vehicles between London and Folkestone (both directions) earlier on this year on the NatEx James Bond service.
Can I assume the seats are bookable as you state someone had taken your window seat as if this was a regular occurrence. Same on trains, I wish people would stick to what they have been allocated at least until it is clear another seat is available.
Any chance you could include costs in future videos? How much did it cost to travel from Edinburgh to Paris? Was it possible to sleep on the coaches? Did the seats recline? Were the services busy?
Like you, Scott, I never heard of PrimeBus so I googled them and found out that they are a Portuguese company mainly doing day trips and stuff like that.
Great video Scott, I had the same issue with Megabus between London and Manchester. A family clearly were in distress with a large amount of luggage and were being absolutely bellowed at by the driver, he showed genuinely zero compassion. However, like you found I’ve always had good customer service from their team.
You are only allowed a certain amount of luggage...just imagine if everyone turned up with 6 large suitcases....the luggage space would be full before you know it.....this is the bane of coach drivers lives....there is only so much space!!!!
Great video. You have done your diligence and well, at least they responded. It's pretty ridiculous. Hopefully you got the refund, it's the least they could do.
I live in Edinburgh and have used city link between Edinburgh and Glasgow many a time.. I've found the comfort better on the city link as a posed to the Megabus.. I have a Journey for u to try for one of your videos and one I Myself have put myself through... So may i present to u the 24hr slog from Muinich to London on Flixbus
Great video again Scott, and congrats on 38000 subscribers! Proud to be one of them! Honestly so admirable that you read out full responses when unacceptable events happen
I used to get one megabus journey from Kosice to London victoria via Budapest for 48 or more hours. Since then, they simply sold their business to Flixbus.
2 trains cancelled in France, one in region of Strasbourg, 16 million ish traffic at station they refunded in 72 hours with a voucher-Dijon with a 4 ish million station traffic, took weeks and they dont want to refund.
I remember when I commuted between Luton and Milton Keynes to work before I learnt to drive. This was also a Stagecoach service. I used to load my fold up bike into the luggage compartment on the coach and press the manual close button myself just by the luggage hood. Hey…. Who wants their bike on show while you queue to get on. Once the driver moaned that I closed the luggage door myself. Such a 5 star service. Except they are shooting stars because they are not there any more 😂
Maybe because someone else in the queue might want to use the compartment themselves....and you don't push anything that is a moving part....I would have bollocked you as well!!!
I did this journey many many times. Never was the luggage compartment shut before people fully loaded their things. Mainly because I was not daft enough to do so and if anyone else had something to load it would be clear because we were loading at the same time, then we joined the back of the queue. For anyone who wishes to be pedantic, I do not apologise for trying to be useful which causes the need for me to be bollocked! Consider the participants of pedantry corner to be bollocked!!!
I always love your coach trips over all the others you do , not that the others are also always so good and interesting. Seems like you were let down . Wonder what happened to the other passengers?
If you try prime bus again they are running the Paris service again and now run by a UK coach operator on behalf of Megabus. Went on it a few weeks ago and it was operated by an ex Megabus Europe coach
Gee Scott, you really do find them! Great follow-up and I think a very reasonable response from Megabus ... would be interesting to know whether they "came good" with their "refund in 3-5days" commitment also whether this same Megabus/Primebus fisaco played out in the following days (though I guess we'll never know the answer to that one!)
Did the driver on the citylink coach to London remove all passengers before fueling up. If not he broke the law !!!!. As an ex tanker driver and previously bus driver ( many moons ago) I love watching your blogs.thanks. Dave F.
I was on the M6 the other day near Stoke On Trent and a Flixbus was going to Paris I didn't know a Paris bound bus was able to picked up that far north.
10:54 Nah... not actually that difficult. Access is nice and wide both sides; very forgiving. Judging it in a bus with a trailer might be tricky first time though. Also, as a general tip for people travelling on "Le Shuttle": in the two-level "car" carriages, the toilets are under the stairs which connect the two levels. In these bus/RV carriages there is only a toilet in the first carriage behind the loco. You have to walk all the way to the front if you want to use it. As far as I know this not mentioned anywhere in the documentation the general public has access to. Edit: 11:37 Now that's a typically French announcement. I speak French fairly fluently as a second language and I only got "Paris Bercy" (the destination) "vos affaires" (your belongings) and "s'il vous plait" (please). The French think they're so cool they don't even need to pronounce their own language.
Oh the joys of coach public transport glad you well tuned and plan B waa ready and you got flixbus why megabus sold a ticket through too paris and not fufill it is shocking they been going ling enough should know better its not like a local journey easy get a plan B you done it well done scott still waiting on scotland too london using local buses 😊
About transport being awkward reminds me of the time I booked a return to Pwllheli in North Wales but the return train was cancelled for some reason and so I had to catch the next train but because my return ticket was on the cancelled train the guard expected me to pay again for my return ticket or I would have been put off at the next stop and being a disabled person this wouldn't been an option, I refused to get off and so he reported me to the security at Shrewsbury.
You should do a video based on "I asked for help"..for instance you know where your going and how to get there but ask for help and see how many send you in the opposite direction. You'd be surprised how unhelpful some people can be and take secret delight in sending people in the wrong direction. Happened to me several times.
Bus cancelled and not at the 11th hour without notification- what a terrible things to happen and that to at night . Glad it all worked out fine for you if not you'd be spend the night in London.
Old video but may help, I asked for help with a coach (Megabus) after 6pm via Metroline, I then found out Megabus is run/partnered with city link, that is the after hours number . But the call was unanswered so didn't make a difference as such... But if in West Yorkshire call Metroline. A few will try help, others not. Hint: ask for the Scots man.
Hey! you should try london to amsterdam, it is a weird route than other routes. For example, london to paris is operated by french flix buses and london to belgium is operated by belgium buses or french buses but london to amsterdam is operated by polish buses? It is strange but you should try it as it is weird last time i tried it (august 2022)
The 900 branded coach is the exact same make, model and capacity used on the Scotland to England Megabus services with the only actual difference being the livery and seat moquette, not legroom like you seemed to think.
That's absolutely crazy mate, so glad you managed to get a seat on Flixbus! Corker of a video, you OWN this corner of RUclips :)
Scott does not answer too much on his comments Steve. Thought you should know.😇
There's never a dull moment! :-)
@@PlanesTrainsEverything glad you saw this one Scott. Your content is great. Regards from a Dutch subscriber of 40 years old, Albert.
Your channel is very interesting too Steve!
Good on you, Scot for helping the lady. What a total jobsworth for trying to stop you.
The driver clearly had little man syndrome.
That was a bit of a rough one, thanks for showing us that things don't always go smoothly. Customer services at Megabus did a pretty good job by holding their hands up to the errors, apologising and explaining their corrective action as well as a prompt refund. But it must have been really frustrating at the time, if you hadn't been able to get on Flixbus you'd have been snookered.
Hi Scott, thanks for subjecting yourself to the hardship of travelling by coach from Edinburgh to Paris. I wonder what happened to all the other passengers who had been booked onto that Primebus service from London to Paris. Perhaps the coach businesses would like to comment on here.
Hi Scott, What a nightmare, how can a company of that size fail to communicate a full on cancellation between themselves and out to the passengers. I hope nobody got stranded because of this. They should of course automatically be offering a refund to everyone! In respect of the driver’s behaviour there are ways and means of communicating - sounds like they failed to turn up for their ‘customer service training day’ doesn’t it….rule one do not sound off at your customers!! Wow, what a shambles. That said, compelling viewing Scott, thanks for taking us along with you. Best wishes.
Could you please say how much Journey's cost??
"And then something went seriously wrong" needs to be the subheading of your channel!
Rules might be rules. However, courtesy and politeness makes a big difference. Glad you did the right thing Scott 👍
Kudos to travelling from Scotland to France on a coach. I doubt I can travel that far on a coach 👍
Citylink liveried coaches are on the london run quite often. There's even been X76 Kilmarnock- Glasgow liveried coaches on that run & the fact it had to stop to get diesel shows that it must've been a last-minute switch of coaches & it had probably done numerous trips between Glasgow & Edinburgh before it was switched onto the London run as the coach should have been filled at its depot before departing for London.
Always funny seeing liveried buses on wrong routes
I've seen Citylink livery coaches on X76
@The Alba Galavanter Yeah, they're quite common on the X76 cause there are about 6 of them stored at Kilmarnock depot. The other week there I got a Citylink branded one from Kilmarnock to Glasgow & then I got an X76 branded one from Glasgow to Edinburgh.
I think the 900 is run from Kilmarnock depot now
To be honest, the Citylink ones shouldn’t be used on Megabus, due to their slightly lower capacity (79 v 87 on the X76 & Megabus examples).
I help people all the time with their luggage - it is less about strength sometimes and more about being nice - lets face it, the CityLink driver was just a jerk. Nice video - didn't know you could do what you just did either.
The driver assumed it was too heavy. I would have asked the driver to chuffing weigh the luggage but then again Citylink would make the excuse that luggage scales are too expensive and not portable.
I don’t help with luggage either unless someone asks me to help them. As a driver I will always take my own health and safety seriously. If I hurt myself lifting luggage who’s going to drive that bus onwards? Who’s going to pay my rent / bills whilst I’m off sick? I also don’t know what’s in the bags, and handling baggage leaves me open to blame for something being damaged. Unfortunately that’s the world we live in nowadays. Call me selfish if you like, that’s fine, but I’m not leaving myself open to blame or potential injury.
@@CoachdriverScotland2023 The issue isn't about the coach driver not assisting, the issue is the coach driver yelling at Scott for Scott helping someone. I am all about health and safety, but the coach driver most likely didn't know the weight of the bag and then made up a story about the weight because Scott was assisting.
@@CoachdriverScotland2023 jobsworth
@@wavell14 jobsworth? For looking after MY own health and safety? Hardly.
Fantastic video. The only time I used FlixBus it was a substitute for my travel between Düsseldorf and Amsterdam. It was over 3 hours late but tex messages were sent with updates. We also had to stop for diesel which also became an impromptu smoke break for a lot of the bus which clearly was not the best idea in such an environment. I remember once using Megabus between Manchester and Newcastle which was around 3 hours late due to a major issue on the M6. Thankfully the general information desk was able to update. I was then the only passenger on the delayed coach to Leeds which rather than go to Newcastle was redirected to London. They held a Northbound coach at a services which was going to Newcastle for me and I was able to complete my journey.
Finally l get to watch this video ,always interesting, just like Mr Marsh 😊
That was quite an adventure!
Love the content mate keep it up :)
I love Victoria Coach Station ! ALL human life is there !!
Scott; Congratulations on getting a response within hours, - not days of your complaint.
One would have thought that if 'customer service' is, infact, their number one priority that they would have got all their ducks in order firstly to make sure this happens. Great vlog, Scott. 😊
An excellent review very well captured and conveyed. You must at least have had some relief at boarding the shuttle and not a ferry ⛴️ Excellent follow-up too. Love your style, even a catastrophe is a viewing delight 👍🏻
Hello Scott i only use National express they do it properly. I always enjoy your journeys
Thanks for the video Scott, as always you tell it like it is, very fair and constructive
Scott, Stagecoach are very strict with customer complaints. I can assure you the Glasgow driver got a sanction for his behaviour. 3 complaints in a year and you are unemployed. Your feedback would be passed on and something done. I am pleased you gave Stagecoach their chance to reply. I don't work for Stagecoach - I know many drivers who work for them.
3 complaints in a year and you’re unemployed. That’s not really likely in the current driver shortage is it, Christ they’d have no one left, given how they struggle to retain drivers
The problem with stagecoach is....they make rules for the drivers...then if a passenger complains ..the company opens up a disciplinary against the driver...even though he followed the rules....the rules about luggage are a grey area.....if a driver puts his back out while loading luggage....the company attitude is tough....so a lot of drivers won't load luggage...just tell the passengers where to place their luggage in the compartment!!!
Good on you for helping her. What a jobsworth
Hi Scott - your travel vlogs are always enjoyable. I recently visited the UK visited Edinburgh (a beautiful city by the way), Manchester and London and had some fun with the coaches.
Booked trains to get between the cities - Transpennine Express to Manchester and Avanti West Coast to London.
Track repairs between Edinburgh and Carlisle necessitated a coach ride to Carlisle. The coach was so-so on the comfort and I think the driver must have been a re-incarnation of Dale Earnhardt as he was almost flying down the country roads that took us to Carlisle.
As for the trip to London, ASLEF had other plans for us and fortunately I was able to book tickets on National Express (seeing their bus in the video made me think of this) for that journey. It wasn’t too bad but don’t sit in the last row (with three seats and next to the toilet) if you can avoid it.
That's shocking, getting all that way to london and being told the connection is cancelled. What if you did not have the funds to pay again at that point? Great Vlog cannot wait for next one 👌
Well done Scott good that they acknowledged you and hopefully refund you as you said no need to be rude you were only trying to help. Well done Paul in Kent
Fab. Thank you Scott. 🎉
I appreciate the legroom measurements. As someone with long legs I found the london/paris flixbus highly uncomfortable due to lack of legroom.
Fellow Paisley man here, keep up the good work.
I like that "emotionally bruised". Have to start using that phrase.
I always enjoy your videos Scott , keep up the excellent work 👍.
Could not believe how issue after issue befell you. And the reaction of the first driver? Sheesh! We always help others who obviously need some assistance wit their luggage at airport luggage carousels, on trains etc. It's called kindness. I'm glad the company responded to your email quickly and professionally.
Top video, thanks.
Good trip report as always on this nightmare journey you had.
Myself and my son went on the coastliner double-decker bus from Whitby to York on the 1st of June 2023 we had a train to go back up to teesside booked for 6:50 (the grand Central) the 3:00 oclock coastliner bus didn't turn up till 3:55 and didn't get to York train station till 6:51 it was supposed to be at York at 530 so we missed our connection by 1-minute it cost me another £20 , there and then to get a train to Newcastle (LNER)
then another £6 to get the northern back down to teesside we actually walked into the house at 10:30 it was a long day
the coastliner views where brilliant
but we would have made it in time if the bus driver didn't have a 10-minute break when he got to Whitby 55 minutes late .
Another good one, Scott, although you DO get some rough luck especially when you travel by bus. Anyway, a very enjoyable video and please keep the great work!
National Express drivers are the same re customer service and friendliness north of the border! They're usually good at the changeover point (seems to be at Newcastle en route south)
Scott, you get 'emotionally bruised' with most trips you take. Nothing should surprise you.
I've been to Essen Germany direct from London Victoria on coaches many years ago, and Amsterdam, and Bruges😁
Just when I thought you had lured me to the dark side and had me convinced of taking a bus (I'm a railway man at heart, and most buses I've traveled on in the past just didn't have the leg room to accommodate my long legs (I'm 2 m tall), so almost invariably, I was miserable on them), with the great views along that coastal stretch of highway and through towns and cities... and then this happened. Thanks for the video, but I rather see you do it than I...
Interesting journey, reasonable and fast response from Mega Bus the driver should be given a written warning and reminded that customers make paydays possible.
Drove for citylink and megabus...the driver should help people with their luggage...just to make life easier for the next driver...you would normally separate the luggage into destinations so you don't have to empty the compartment to find luggage.
I usually took exception to the amount of luggage as there is an actual limit...you then are supposed to pay for each item of luggage over!!!
It's great to see you pass my city, Leeds, where I'm originally from 😊
What an interesting trip report! Thanks. To be honest, I've always thought of Megabus as more a booking platform than an actual bus service (although I know they do have their own branded buses). We booked from Aberdeen to Inverness via Megabus once. The bus turned out to be a regular No. 10 service bus, rather than a "coach". We checked with the driver if it was the Megabus. His response; "Well, it's the bus but it's not very Mega is it?"😂. However, we had just completed a 14 day coast-to-coast backpack, so it felt like travelling by luxury Rolls-Royce! Most times if I've booked through Megabus from Inverness to Edinburgh or Glasgow, it's been a Citylink service. Maybe the Megabus-branded buses are more south of the border?
I think it's a shame that Eurostar through-services have never been offered to places like Edinburgh. I'm sure that was the original plan when the service started. That would sure be the non-flying way to travel from Edinburgh to Paris!
By the way, if you haven't already done so, it would be really interesting to see a Scotland-Paris trip done using the Caley Sleeper and Eurostar, or LNER+Eurostar, with example timings, costs, etc.
Safe travels.
That driver sounded like a right rude jobsworth!.
I really like the commentary over the top of the video.
You have a true heart of an explorer 💖 💖. Edinburgh looks so divine. Like and support from Bangalore
Oh Scott, I can no more imagine you getting "emotionally bruised" than me winning the lottery hehe. Great vid as usual looking forward to the next one..
Have been to Amsterdam and Brussels and back using Flixbus and BlaBlaBus but its always been on a ferry and never the Eurotunnel route.
❤ all your videos Scott
that's me at 5:39 🤣 must've been about a month ago, can remember it since it was rather gloomy that day
Good work mate, a lot of "type 2 fun" in this one :)
I am thinking to travel by coach via flixbuses. So thank you for your videos and problems etc. I haven't used my passport for a few years I am probably best to try and find out if it's still OK. I will be traveling from glasgow...hopefully within next couple of weeks.
Scott I'm seriously impressed by your endurance for these long journeys. I have taken a few journeys on coaches and have had to be quite careful about what I eat, drink, how tired I am etc to make my journey comfortable. Do you have any tips?
Scott is a hero haha. Like 7 hours to london and then another 9 to Paris. While having to wait and deal with the cancellation. I want to travel to milan from nurmeberg in the summer but doubt I'd be able 😂
Hi Scott, great video. I hope you get over your emotional brushing soon.
Hi Scott for yet another eventful long distance coach service video of yours! I don't know how it always appears to go wrong with your trips in some way or another!😒 I've travelled extensively on varied coach trips throughout the UK and Europe over the past 30 years and haven't encountered the level of setbacks like you have.
I have been late only twice with Megabus before, for operational reasons beyond their control, but have always found their Customer Services Team to be efficient, quick to respond, apologetic and have had my fares refunded without question.
One thing to note, which I have said on another of your videos, but maybe you haven't noticed it, that Megabus is now owned by Scottish Citylink Group. This occurred last year when Stagecoach was bought out in a protracted sale. Ultimately, one Term within the sale was that the Megabus division had to be sold off and Citylink stepped in to buy it.
Thus it is perfectly feasible that Megabus services may include use of Citylink vehicles, such as you travelled on but also, as Megabus doesn't operate many vehicles of their own, but instead have used partner coach operators to operate their routes throughout the UK, just as Flixbus are doing too on their expanding UK Network, you may not necessarily have a Megabus liveried vehicle for travel.
Deffo feasible as I travelled on National Express owned Kings Ferry vehicles between London and Folkestone (both directions) earlier on this year on the NatEx James Bond service.
Can I assume the seats are bookable as you state someone had taken your window seat as if this was a regular occurrence. Same on trains, I wish people would stick to what they have been allocated at least until it is clear another seat is available.
Any chance you could include costs in future videos? How much did it cost to travel from Edinburgh to Paris? Was it possible to sleep on the coaches? Did the seats recline? Were the services busy?
Great vid as always
Nice one Scott 👍👍
Like you, Scott, I never heard of PrimeBus so I googled them and found out that they are a Portuguese company mainly doing day trips and stuff like that.
Great video Scott, I had the same issue with Megabus between London and Manchester. A family clearly were in distress with a large amount of luggage and were being absolutely bellowed at by the driver, he showed genuinely zero compassion. However, like you found I’ve always had good customer service from their team.
You are only allowed a certain amount of luggage...just imagine if everyone turned up with 6 large suitcases....the luggage space would be full before you know it.....this is the bane of coach drivers lives....there is only so much space!!!!
Great video. You have done your diligence and well, at least they responded. It's pretty ridiculous. Hopefully you got the refund, it's the least they could do.
I took inspiration from you, the other week, I booked an £11 London Gatwick-Belfast flight and a £13 Belfast-Manchester!! saving overa £100 on BA
This is the one time a person can take the bus & the train at the same time
I live in Edinburgh and have used city link between Edinburgh and Glasgow many a time.. I've found the comfort better on the city link as a posed to the Megabus.. I have a Journey for u to try for one of your videos and one I Myself have put myself through... So may i present to u the 24hr slog from Muinich to London on Flixbus
Great video again Scott, and congrats on 38000 subscribers! Proud to be one of them! Honestly so admirable that you read out full responses when unacceptable events happen
Great! When you visit again Italy? Ciao fae sunny Glasgow ;-)
I used to get one megabus journey from Kosice to London victoria via Budapest for 48 or more hours. Since then, they simply sold their business to Flixbus.
50412 your coach spends more time on the M20 than the 900 so isn't unusual. I see it in Sheffield regularly
I feel emotionally bruised for you as well!! 😂😂😂😂
Picked up my sprogs at Bercy BC (before covid).. It was mostly empty.
Great video Scott
Great job holding these companies accountable.
Scott can I play on your experience I have booked flex bus to Newcastle .how far away is the train station from the bus station in Newcastle
Thank You.
3:40 24 hour library?
First time I've seen Scott call at Wakefield near my hometown lol
Crossing the ditch was and should be technical. Welcome to Air Strip One.
2 trains cancelled in France, one in region of Strasbourg, 16 million ish traffic at station they refunded in 72 hours with a voucher-Dijon with a 4 ish million station traffic, took weeks and they dont want to refund.
Barber shop visit needed badly Scott. Suggest a shaved clean sides and back with Flat top. Keep up the good work 👏
Great film Scott, most people would have bailed out at London Victoria.
London Victoria is a disgrace....one of the worst bus stations I have had the misfortune to drive to....like a throwback to the 50's....awful!!!
I remember when I commuted between Luton and Milton Keynes to work before I learnt to drive. This was also a Stagecoach service. I used to load my fold up bike into the luggage compartment on the coach and press the manual close button myself just by the luggage hood. Hey…. Who wants their bike on show while you queue to get on. Once the driver moaned that I closed the luggage door myself. Such a 5 star service. Except they are shooting stars because they are not there any more 😂
Maybe because someone else in the queue might want to use the compartment themselves....and you don't push anything that is a moving part....I would have bollocked you as well!!!
I did this journey many many times. Never was the luggage compartment shut before people fully loaded their things. Mainly because I was not daft enough to do so and if anyone else had something to load it would be clear because we were loading at the same time, then we joined the back of the queue.
For anyone who wishes to be pedantic, I do not apologise for trying to be useful which causes the need for me to be bollocked!
Consider the participants of pedantry corner to be bollocked!!!
I always love your coach trips over all the others you do , not that the others are also always so good and interesting. Seems like you were let down . Wonder what happened to the other passengers?
If you try prime bus again they are running the Paris service again and now run by a UK coach operator on behalf of Megabus. Went on it a few weeks ago and it was operated by an ex Megabus Europe coach
M20 route coaches are same as the citylink 909 coaches just painted ot same . Stagecoach run both services
Gee Scott, you really do find them! Great follow-up and I think a very reasonable response from Megabus ... would be interesting to know whether they "came good" with their "refund in 3-5days" commitment also whether this same Megabus/Primebus fisaco played out in the following days (though I guess we'll never know the answer to that one!)
Did the driver on the citylink coach to London remove all passengers before fueling up. If not he broke the law !!!!. As an ex tanker driver and previously bus driver ( many moons ago) I love watching your blogs.thanks. Dave F.
Especially when Scott said we stopped for petrol. Ha ha.
@@kennethbell54 🙈🤣
I was on the M6 the other day near Stoke On Trent and a Flixbus was going to Paris I didn't know a Paris bound bus was able to picked up that far north.
Manchester to Paris flixbus runs via Birmingham and Cambridge then London
Durham is where the pink panther comes from.
Durham, Durham, Durham, Duram, Duram. Durham, .
I’ll get my coat.
10:54 Nah... not actually that difficult. Access is nice and wide both sides; very forgiving. Judging it in a bus with a trailer might be tricky first time though.
Also, as a general tip for people travelling on "Le Shuttle": in the two-level "car" carriages, the toilets are under the stairs which connect the two levels. In these bus/RV carriages there is only a toilet in the first carriage behind the loco. You have to walk all the way to the front if you want to use it.
As far as I know this not mentioned anywhere in the documentation the general public has access to.
Edit: 11:37 Now that's a typically French announcement. I speak French fairly fluently as a second language and I only got "Paris Bercy" (the destination) "vos affaires" (your belongings) and "s'il vous plait" (please). The French think they're so cool they don't even need to pronounce their own language.
Oh my goodness, I have just hit the part when the bus was cancelled to Paris. That is ridiculous! All those poor people waiting.
Oh the joys of coach public transport glad you well tuned and plan B waa ready and you got flixbus why megabus sold a ticket through too paris and not fufill it is shocking they been going ling enough should know better its not like a local journey easy get a plan B you done it well done scott still waiting on scotland too london using local buses 😊
About transport being awkward reminds me of the time I booked a return to Pwllheli in North Wales but the return train was cancelled for some reason and so I had to catch the next train but because my return ticket was on the cancelled train the guard expected me to pay again for my return ticket or I would have been put off at the next stop and being a disabled person this wouldn't been an option, I refused to get off and so he reported me to the security at Shrewsbury.
Rumour has it he hates the bus, and only does this instead of fishing to get away from the enemy 🤭
You should do a video based on "I asked for help"..for instance you know where your going and how to get there but ask for help and see how many send you in the opposite direction. You'd be surprised how unhelpful some people can be and take secret delight in sending people in the wrong direction. Happened to me several times.
Bus cancelled and not at the 11th hour without notification- what a terrible things to happen and that to at night . Glad it all worked out fine for you if not you'd be spend the night in London.
how did you get back?
Old video but may help, I asked for help with a coach (Megabus) after 6pm via Metroline, I then found out Megabus is run/partnered with city link, that is the after hours number . But the call was unanswered so didn't make a difference as such...
But if in West Yorkshire call Metroline. A few will try help, others not.
Hint: ask for the Scots man.
Hey! you should try london to amsterdam, it is a weird route than other routes. For example, london to paris is operated by french flix buses and london to belgium is operated by belgium buses or french buses but london to amsterdam is operated by polish buses? It is strange but you should try it as it is weird last time i tried it (august 2022)
How much was the fare between Edinburgh and Paris? No mention of return journey?
The 900 branded coach is the exact same make, model and capacity used on the Scotland to England Megabus services with the only actual difference being the livery and seat moquette, not legroom like you seemed to think.
I remember the good old days.