The troubleshoot for the E25 error is extremely simple and by doing this it will let the CSR team know what they will need to do to help get you riding your scooter again!
This video seems a little suspect. If you zoom in you can see that The rear wheel is not the drive wheel and someone is simply holding the handbrake which is not letting the wheel spin freely.
I just bought the xr ultra and it will not charge. The charger will not fit into the port. It appears it is not going in fully and making contact. I unscrewed the port and it looks like the receiving pin was put in too short for the charger to make full contact this it won't charge.. I cannot replace the port bc it is sautered to the wire so how can I replace? Can you replace the whole charging box? I called gotrax and just get a message to email them which I did and haven't gotten a response as of one week now. My daughter saved from her job for 4 months to buy this and it's less than 60 days old and now is useless without replacement parts and noone answers their emails or calls.
Hello, I have the GOTRAX Apex Pro and I broke the brake. I got a new one and attached it, but I got the E2 Error. The wheel spins freely, but the scooter won’t move if I press the button. What should I do now?
Please contact our Customer Support Team if you scooter is experiencing issues. gotrax.com/pages/support/ Make sure you are within the 90-Day Warranty before you file a claim.
@@GOTRAX if you use a differ charger will it still charge or not because I’m having a problem when I charge it and turn it on it won’t start I tried pulling the thing down to drive but it won’t work?
For damaged scooters or replacement parts please submit a warranty claim here: gotrax.com/pages/file-a-claim One of our Customer Service Representatives will contact you shortly. Thank you.
I have one that is 2 months old. But now suddenly it won’t turn on. Seems to have a full charge, but the led panel just flashes for a sec then goes black again.
For damaged scooters or replacement parts please submit a warranty claim here: gotrax.com/pages/file-a-claim One of our Customer Service Representatives will contact you shortly. Thank you.
You may have a defective unit. These sometimes slip through our system. Please go through our warranty /return page to get in contact with customer support. gotrax.com/pages/support/
I got my shit on valentines day and its already making noises and everytime my battery drops to 2 bars it will instantly go to 1 bar and blink like tf ive probably rode it for like not even 10 miles and its already fucking up
Have a gxl v2, 25e code and the head light doesn’t work. I emailed support months ago and yet have never heard anything back, plus the console has never been in stock since. So am I going to have to switch to a more reliable scooter?
I hear nothing but bad reviews about gotrax with battery and charging errors there is a video about a guy that got 5miles the 1st week he got it now he can only get one mile before he has to charge again
Yes. I took the panel off and it looks like they installed the pin too short and the charger isn't making contact. There's no way to lengthen it bc it's soldered onto the wire so you would have to replace the whole charging port box thing somehow. I am trying to get help with the same thing. Just get email with no response. 🤬
gtx v2 got 22 on the screen and wont move but the light on the front is constantly on although dul its always on any ideas ? the wheels spin freely nothing locked up
Yes mine says e22 as well. I was riding to work n outta no where it stops. I'm so damn sad I pay 190 a week to get back and forth to work n I paid 0 when I had my scooter that was the who reason I bout it. And I love it.
Well mines was working fine for about two months. Worked well yesterday morning , I put it on charger all night then this morning it wont cut on🤦. My back wheel does roll. Now I didn't take it apart, I want to least get a feed back from u first Plz?
can you please help me I have an xr elite and when I'm riding it for a little it always shut off then I had to run with it and hold the power button and it finally turned back on but it was dead when it was at full battery and should 30e for a code on the little screen do you know what that means or how I can fix it?
Hey Man, I got a GoTrack like 2 month ago. I was riding it down a hill and it suddenly shut down. I though the battery died, but when I plug it in it doesn't charge nor turn on. Can you help me out ?
i have the g4 scooter and every time i go full throttle it starts beeping and wont accelerate at all. it just shuts down. whats wrong with it?! please help
They're not going to answer any of your questions here basically they're going to say go check out our facts and question page on this link I bought three of them for my family all three of them stopped working in a very short time absolute garbage $400 a piece from Costco didn't even last 5 months
Our Customer Service Team will be able to assist you with any questions you have. Email support@gotrax.com and a Representative will contact you shortly.
Please contact our Customer Support if you are running into issues with your product. gotrax.com/pages/support Please be as specific as possible with any issue so that we can help you as effectively as possible.
Наука
This video seems a little suspect. If you zoom in you can see that The rear wheel is not the drive wheel and someone is simply holding the handbrake which is not letting the wheel spin freely.
thats the point he is showing an example
Where can I buy parts and what type of relay do I need Thank you Gino
I just bought the xr ultra and it will not charge. The charger will not fit into the port. It appears it is not going in fully and making contact. I unscrewed the port and it looks like the receiving pin was put in too short for the charger to make full contact this it won't charge.. I cannot replace the port bc it is sautered to the wire so how can I replace? Can you replace the whole charging box? I called gotrax and just get a message to email them which I did and haven't gotten a response as of one week now. My daughter saved from her job for 4 months to buy this and it's less than 60 days old and now is useless without replacement parts and noone answers their emails or calls.
mine isn’t moving
You may have received a defective model. Please contact our Customer Support Team: gotrax.com/pages/support/
My favorite part was when he told us how to fix it if it is a console problem.
Hello, I have the GOTRAX Apex Pro and I broke the brake. I got a new one and attached it, but I got the E2 Error. The wheel spins freely, but the scooter won’t move if I press the button. What should I do now?
Please send us a DM so we can further assist you!
Did they have a fix for you?
@@GOTRAXmy scooter is not moving what should I do? I have a GoTRax
I press the break and gas the same time
Is this channel still active?
My scooter only goes backwards.
Please contact our Customer Support Team if you scooter is experiencing issues. gotrax.com/pages/support/
Make sure you are within the 90-Day Warranty before you file a claim.
Where the E22 troubleshoot plz recommended me a video quickly
I have don’t have those wires there’s only the battery there
Hi!! I have a gotrax GKS I am a new rider and I have this beeping noise could you please help? Thank you!!!
Please contact our customer support team! support@gotrax.com
I fell from riding mine and it stoped working and when I turned it on is shows E on top of the charging percent and 2 above it
We hope you are ok! Please make sure to contact our customer service team here gotrax.com/pages/contact
I have one of your scooters, please help me! It says E3 on it, and it won't accelerate.
Please go through our support page. Our Customer Support team will be able to assist you. gotrax.com/pages/support/
@@GOTRAX if you use a differ charger will it still charge or not because I’m having a problem when I charge it and turn it on it won’t start I tried pulling the thing down to drive but it won’t work?
For some reason my scooter’s front wheel locked up. I put it to charge and still nothing. I tried resetting it and it still wouldn’t move. Any tips?
Sorry to hear! Please contact our customer support team here! gotrax.com/pages/contact
I had bought a GXL V2 a week ago and rode it but the following week, tried to charge it but the charger isnt working correctly. What should I do?
For damaged scooters or replacement parts please submit a warranty claim here:
gotrax.com/pages/file-a-claim
One of our Customer Service Representatives will contact you shortly. Thank you.
You only get 90 days
I have model zoom it won’t run and won’t stop beeping
I have one that is 2 months old. But now suddenly it won’t turn on. Seems to have a full charge, but the led panel just flashes for a sec then goes black again.
For damaged scooters or replacement parts please submit a warranty claim here:
gotrax.com/pages/file-a-claim
One of our Customer Service Representatives will contact you shortly. Thank you.
Hi! Can I change the speed mode from L1 to L2 while I'm riding? I have s G3
Yes. Press and "+" button to switch between L1 & L2!
Front wheel locked, help!
Please contact our customer service team here! gotrax.com/pages/contact
I should have done a better research... just purchased one and it's not working
You may have a defective unit. These sometimes slip through our system. Please go through our warranty /return page to get in contact with customer support. gotrax.com/pages/support/
I got my shit on valentines day and its already making noises and everytime my battery drops to 2 bars it will instantly go to 1 bar and blink like tf ive probably rode it for like not even 10 miles and its already fucking up
Have a gxl v2, 25e code and the head light doesn’t work. I emailed support months ago and yet have never heard anything back, plus the console has never been in stock since. So am I going to have to switch to a more reliable scooter?
Please DM us on facebook!
I have gxl V2 and see a battery symbol below the bar.
I saw the error code E30 or 30E. What does it mean?
Please contact our customer service team in regards to the error code you are receiving! gotrax.com/pages/contact
My gotrax is not charging at all. The ligth on the charger remains green at all time and I don't know what to do now.
Please report this issue to our Customer Service Team, you may have received a defective charger. gotrax.com/pages/support/
I have the G4 and this morning it's just started beeping and won't go I didn't see no code
Please contact our customer support team!
I hear nothing but bad reviews about gotrax with battery and charging errors there is a video about a guy that got 5miles the 1st week he got it now he can only get one mile before he has to charge again
I bought a new GoTrax GLX V2 and its not starting.
The back wheel is free. The console shows all the expected reading. What do I do?
Hello and thank you for reaching out! Have you been able to submit a ticket to our customer support team? Support@gotrax.com
I just did the ticker number is 309020
Anyone have trouble where the charger doesnt go all the way in?
If you are experiencing issues with your charger/scooter, please contact our Customer Support Team: gotrax.com/pages/support/
Yes. I took the panel off and it looks like they installed the pin too short and the charger isn't making contact. There's no way to lengthen it bc it's soldered onto the wire so you would have to replace the whole charging port box thing somehow. I am trying to get help with the same thing. Just get email with no response. 🤬
My gotrax turns off while riding
My scooter will stay on unless plugged in to the power cord. Any suggestions?
Same problem here, my daughter loves it but won't turn off now. Did you ever find any solution to this problem?
I have a gotrax apex with an e1 error message. "Communication failure" is really vague. What can I do?
Please contact our Customer Support Team by emailing support@gotrax.com
Most error codes are fixed with a new console.
gtx v2 got 22 on the screen and wont move but the light on the front is constantly on although dul its always on any ideas ? the wheels spin freely nothing locked up
Please take a look at our FAQ page. If you cannot find a solution there please contact our customer support! gotrax.com/pages/faq
My scooter display shows when i push the button but doesnt stay on plz help any tips helpful
Hi Steven. Try resetting your scooter, #000 or making sure all wires are secure.
How do you tighten the fork on the gotrax scooter ur Ultra
You'll want to use alan's wrench!
Have the gotrax G4 and the throttle will not engage
Please contact our Customer Support Team with your issue: gotrax.com/pages/support/
My go trax scooter wont turn on i plugged it in it says its fully charged and wont turn on
Take a look through our FAQ page. If you cannot find the answers there, then please contact Customer Support. gotrax.com/pages/faq
I show the 22 E. in the handle off and reinstall it in I still show the 22 E. what else could it be thanks gino
Yes mine says e22 as well. I was riding to work n outta no where it stops. I'm so damn sad I pay 190 a week to get back and forth to work n I paid 0 when I had my scooter that was the who reason I bout it. And I love it.
Well mines was working fine for about two months. Worked well yesterday morning , I put it on charger all night then this morning it wont cut on🤦. My back wheel does roll. Now I didn't take it apart, I want to least get a feed back from u first Plz?
Same here.
can you please help me I have an xr elite and when I'm riding it for a little it always shut off then I had to run with it and hold the power button and it finally turned back on but it was dead when it was at full battery and should 30e for a code on the little screen do you know what that means or how I can fix it?
For damaged scooters or replacement parts please submit a warranty claim here:
gotrax.com/pages/file-a-claim
Hey Man, I got a GoTrack like 2 month ago. I was riding it down a hill and it suddenly shut down. I though the battery died, but when I plug it in it doesn't charge nor turn on. Can you help me out ?
Same problem here😔
Did you get it fixed? I just had the same problem going down a hill that I go down from everyday.
@@JessicaFlores-cm5cc they send me a replaced one. Text them. This one make some weird sounds but it works.
i have the g4 scooter and every time i go full throttle it starts beeping and wont accelerate at all. it just shuts down. whats wrong with it?! please help
Please Contact our Customer Support Team: gotrax.com/pages/contact
@@GOTRAX please stop responding to contact customer support when I don't even think you have one! I've been trying to contact you for months!!
It’s a pos scooter. Both of mine shut down when I went downhill.
They're not going to answer any of your questions here basically they're going to say go check out our facts and question page on this link I bought three of them for my family all three of them stopped working in a very short time absolute garbage $400 a piece from Costco didn't even last 5 months
Our Customer Service Team will be able to assist you with any questions you have. Email support@gotrax.com and a Representative will contact you shortly.
What to do
Please contact support@gotrax.com for damaged or broken products.
My scooter say 22e what do I do?
You should be able to find your answer here: gotrax.com/blogs/news/troubleshooting-your-gotrax
E 1 with battery blinking?
Just purchased one and it doesn't turn on. The screen only blinks for e sec and that's all.
Please contact our Customer Support if you are running into issues with your product. gotrax.com/pages/support Please be as specific as possible with any issue so that we can help you as effectively as possible.
Uhh my scooter only turns on while its on the charger, it has a full battery and everything. What should i do?
Same issue here fully charged but shuts off anyone have a suggestion?
U