SCAMHANSA? EXPOSING LUFTHANSA'S MISLEADING PR CAMPAIGNS!
HTML-код
- Опубликовано: 7 май 2021
- ▶︎ Get Surfshark VPN at Surfshark.deals/josh - Enter promo code JOSH for 83% off and 3 extra months for free!
▶︎ Support ME and become a PATRON to join my WhatsApp Group and many more perks!
/ joshcahill
This is a comprehensive Flight Review of Lufthansa.
Class: Business Class
Route: Frankfurt (FRA) to Dubai (DXB)
Plane: Airbus A330-300
▶︎ Follow me on Instagram, Facebook, TikTok and Twitter!
/ gotravelyourway
/ gotravelyourway
/ gotravelyourway
/ gotravelyourway
▶︎ My Website: www.gotravelyourway.com
▶︎ Email Contact: gotravelyourway@gmail.com
#lufthansa #joshcahill #germany
![Latto - Sunday Service (feat. Megan Thee Stallion & Flo Milli) [Remix] (Official Video)](http://i.ytimg.com/vi/9gL0F1xIt2I/mqdefault.jpg)
Follow me on instagram.com/gotravelyourway for daily updates on my travels! See you :)
Ah.....for quite some time Josh, I have been trying to makes out your accent !
Now I know, a mix of German, Aussie, and Asian !😁
That seat was definitely gross !🤢.... especially the headphones.
I thought ( from what I have seen on RUclips) , that all headphones came in sealed bags, even before covid ! Glad to see at least the crew were excellent.
All this time, I thought you were Asian! 😂😉 I had no idea you were German! Lol
Josh your too clean and handsome for LH
I respect you a lot sir. I like how you honestly review airlines. Please do collab videos with more Avgeeks such as Nonstopdan with live videos discussing about aviation and also do some videos with people from the industry also if possible to understand there perspective on the current situation in aviation
Sure sir followed you big fann
Around 3 minutes, you made a really good point. People view negative reviews on their flag carrier as a blatant insult to their nation, which it simply isn't.
This video is a reason why i follow this show, Straight forward mainstream, with all cons and pros. Airlines need to appreciate this kind of heads-up, A wrong done is never a wrong unless repeated again. Good work Josh, Greetings from Nairobi.
omg
Best wishes to Nairobi!
If you meet Steve at the Massai market, say hi to him!
As a proud LH Purser I can only apologise for what you have experienced onboard and I'm embarrassed myself. But usually such feedback meets deaf ears at the higher management since they don't think very highly of "Internet Personalities". However, paying customers shouldn't experience something like this given that the airline promised something else in shiny and expensive PR campaigns...
So disappointing that’s the approach head office take with influencers.
old school management....
The one time a few years back that I did a long-haul flight with LH the crew was great. The economy seats, however, were the worst I've ever experienced. I am not a big person but even sitting straight up my knees were against the seat in front of me. And the seat was incredibly narrow. It was like being in a cage. So many of us on that flight spent a lot of time standing and walking around the plane because the seats became torturous after a while. The crew understood. They were friendly, chatted with us, offered snacks in the galley area and never demanded that we sit down until it was time to prepare for landing. There wasn't an option for business class, only first class. I vowed never to fly LH again unless it was a short flight or simply unavoidable. I'm sorry to hear that LH management doesn't listen to feedback. I'm sure it's costing them customers.
I'm a Lufthansa former customer and I would like to fly it again.
Yes Lufthansa seems to be tone deaf most of the time. Beside the clealiness, I don't understand why their seats are always 10 years behind. Look at QR, SQ, even AF has better seats. Even the seat advertised in 2017 won't be for another 1 year. I believe the only reason anyone flies LH is because most germans would choose to by national pride or convenience (direct connection). Anyway, I hope things will improve.
When you see stuff like that, you really start to wonder what they did with the 9 billion euro government bailout.
First, they take our tax money in Germany, and now they have gotten super greedy and have nothing to offer except extra charges on everything.
Wer soll das bezahlen? Wer hat das bestellt?
@@norbertk5400 Let´s not forget they are tax domiciled on the island of Malta!!!!!
please don't start with that "they take our tax money". if LH went bust that would be even worse for the German economy.
and please don't forget that LH are a European based airline and now some middle Eastern sheikh owned airline where money is not an object when it comes to prestige. it is a different world.
hopefully the airline industry becomes more sustainable in the future and will be prepared for a future crisis. but please do not forget that LH was a healthy and profitable airline and the crisis is not of their own making. as is the same with any other business in the travel or tourism sector.
I just can't listen or read another, I'm sorry, but really another moron who has absolutely no clue complaining about airlines "taking their tax money". those people should just either inform themselves or just shut up and take the train. rant over.
@@hpfend the problem isn’t that they "took tax money", the problem is what they actually did with it. The government gave them money not to pay out dividends or bonuses. Which they did. They gave money so that Lufthansa wouldn’t fire a bunch of employees, which they did anyway. That is the problem. The German government now has a 20% stake in Lufthansa and they did jack shit for it.
At least for the year 2020, they were forced to halt payouts in 2021. They paid out for 2019, in 2020 even though they were actively looking for a bailout. Which was twice the airline’s worth.
When it comes to lounges, I have to say, in fairness, that you haven't been allowed to eat or drink in the Swiss Lounge for months. To be more precise, these were completely closed even for a longer period of time. The same applies to Austrian, (although the doggie pack is really awesome now)
When a German guy criticizes Lufthansa, it has to be true!
Hey brother, I'm British and I live and work in Japan. Back in 2011 and 2012 i always fly Lufthansa from NRT to Germany for wok, and they were just crap. This airline definitely isn't a 5 star airline. At most I would say 4 star.
@@asifazam4512 you fly all that was just for a wok? Must be an awesome wok! :P
@@asifazam4512 i wish i had a job like you man
They are usually clean.
I guess they knew he was filming 😂😂
@@SP-vd1zq i travelled with them just once that too 3 years ago, but now i guess things are changed.
10:49 - Flight attendant started her Intelligent Service.
10:58 - "CODE RED" "CODE RED" We got Airline Slayer on Board with some nukes(Camera).
11:04 - Trying To Save Lufthansa From the Airline slayer.
13:51 - Mission Failed.
Lufthansa has failed to impress me on every flight whether Economy, Premium Economy or Business Class, long haul or medium haul. Many people say they are overrated.
I used to like Lufthansa's economy class service, but now it has changed and i try my best to avoid it
The only product where they are still good at it is first class
correct, that's why I usually flying by LOT without disappointments, comfortable, nice crew, dishes and good wine for half price
@@andifuture2825 definitely not. I have very bad impressions
10:46 the cabin crew was actually listening to your remarks.
great video! also the flight attendant at 10:46 looking in the camera like ???? :D :D
She clearly made you feel uncomfortable by asking what you were doing when it was obvious you were filming yourself. You were not making a scene and were being quiet and orderly. The camera was focused on you and you only. Rather than say, "What are you doing?" she could have said, "Can I help you with anything?" She came across more like the Stazi than a Brand Ambassador for the airline. After watching this video, I will never fly Lufthansa. Lufthansa reminds me of BA - old flight attendants and a filthy dirty product. This airline is so out of touch with the customer they need a bailout from the German gov't to stay afloat. The service and cleanliness on Qatar, Etihad, or Emirates is far superior and they have great lounges where they give you a great selection of food and drinks, not just a bottled water.
I was gonna post that also! The lady staring at Josh, creepy from behind the wall. Lol 😂
@@kentwoodard2877 The famously stringent German privacy law was probably at play too
At least ot's not the one that says *"OPEN YOUR TRAY TABLE!"*
Typical German mentality you see everywhere incl. On ✈
The Flight attendant at 10:47 so sweet and mindful! In my opinion just the Flight attendants make that big difference about an airline. They should be more appreciated by their chiefs.
I think I may have taken the opportunity to explain to the brand ambassador about the cleanliness concerns and perhaps kindly pointed out the crumbs? I agree, it was a nice representation for Lufthansa to have her. She clearly showed concerns when she noticed you filming and then had the thought and took the time to pop over and introduce herself and her roll with the company.
I agree Jen 😀
unacceptable cabin condition. something you'd see on a budget carrier when they're rotating flights in and out in 30 min. not on a business flag carrier.
Great review! Appreciate your honest and unbiased opinions/reviews of different airlines and their products. Very straightforward. Keep up the good work.
Brilliant and so eloquently put! The master class of vlogging . Thank you for being true to your world for bringing us the product AS IS !
Love your honesty! I recently had the choice of TransAtlantic biz booking either Lufthansa, Swiss or United. I went with Swiss because of the direct aisle access for some of their seats, while the others did not. I don’t understand how non-aisle access can be sold nowadays in Biz. As a solo flier, I want my privacy if I’m paying the premium.
An Amazing review. Straight forward un biased and no nonsense.
LATAM also had a 2-2-2 configuration in the A350. BUT, they’ve just retired this aircraft from the fleet, unfortunately. I’ve flown with them in Y in 2019 and it was a great experience!
Appreciate your unbiased approach. Keep up the good work Josh, cheers
Josh: I thought Cahill was an Irish name.
5*??!!!!!!... Having flown Lufthansa almost a dozen times, I absolutely refuse to give them more than 2*... Largely due to their pathetic service...
You had to fly a dozens of times to realise that, took me 1 flight 😂😂😝😝
Amazing review Josh. Josh gives you the insights of airlines you wont find anywhere else. He really shows you whats really under the airlines name.
Hi Josh I was suppose to fly to Frankfurt from Lyon in July 2019 but the flight got cancelled at the last minute, we were about to board, we had to wait half a day at the Lufthansa ticket counter so that could book us accommodation for the night. I think we spend a total of 12 hours at the airport.
Good on you for calling them out. Let alone these times, simply not good enough!
I like your honest reviews, way better than other youtubers who only talk about positive sides. Way to go.
Thanks for sharing, always love your unbiased reviews that show product as it is. The price of airline tickets and the claims they make need to be justified and it’s videos like yours that help travel decisions be made - rather than the “everything is great!” videos by others which I dislike. Bravo!
Thanks Josh! Well, there you go... even if I COULD fly just now, I wouldn’t be choosing Lufthansa. What else did I learn from your report? You spent some time living in Australia! Good one, mate!!
After looking at your seat, what did the restroom look like?
Regarding cabin cleanliness, a lot of time airlines allow very short time to clean the cabin, they must allocate longer time to the cleaning crew to do a thorough cleaning.
That's unfortunate, I'm flying out of Italy this year on Lufthansa. Should be...fun. lol
I have flown with Lufthansa in Economy 3 times (CRJ900, B747-400, and A330-300). Honestly Lufthansa is great in my opinion; never had any problems with them. I just do not think it meets up to the 5-star standard.
It’s probably not as bad as you think lol.
Lufthansa is still a very good airline - don't believe every stuff you hear about them. Some people try to make look LH bad on purpose. Usually LH does not disappoint.
Thank you. I was contemplating booking a Lufthansa flight to the far east at the end of this year but after seeing those filthy headphones in this Covid era forget it!
I’ve always found the LH business class to be comfortable if not exactly leading edge. In more recent years I’ve flown Air France long haul and have to say I prefer their service over that of LH.
If the crew was so good, why wouldn't you ask them what was up with the headphones or the crumbs?
Danke Josh☺ Another great review👍
Good review...nice crew was a plus. Really missed the loo review. That beef looks amazing need to try that next time im in Germany
You should leave a small cheese in the headphone storage area. See if the next passenger found it! That will be so funny 🤣
I'm pretty sure Josh left some human skin/hair/spit that will remain there until the next business class is built in.
Josh bravo for the honest review about your own airline... The aircraft appearance team fully responsible for the mess!!!
I'm tempted to use LH for my long haul this year so this is education for me.
I have flown with Lufthansa in Economy, they are not bad. But honestly I prefer Swiss airlines.
The crews are most of the time very nice, but i prefer flying with LOT (polish national carrier). Service as well as the hardproduct are similar. Warsaw is quite a nice airport for connecting flights and LOT does quite a lot for repeating customers. I sometimes get a businessclass update free of charge. At least it used to be that way, before covid. Right now i have no idea. On the other hand i used to fligh between germany and Japan for business. The best carrier in my opinion is Japan Airlines. Otherwise i actually prefer Lufthansa groub & LOT to ANA. On an ANA flight you always feel like an alien as european who understands japanese...
p.s.
Lufthansa group airlines are all pretty similar. I would always choice the fastes connection or the cheapest flight. But the difference between swiss, lufthansa and austrian airline is most of the times marginal.
I've only flown business class once, and it was with Lufthansa from JFK to Frankfurt (I planned a trip for me and my companion who then paid for the business class seat as a thank you). The trip over was very nice with a great flight attendant. The only down side was when I ordered my appetizer I was told they were out of it. But when I said I would then skip it (which was fine with me), she 'found' some. She also recommended a restaurant and meal at a small island we were planning to visit, which we had and was amazing. However the way back was completely the opposite experience. I'm a very nervous flier and like to sit by the window so I can look out and see what's going on. After we took off, a woman in the middle seats wanted to sleep, so the flight attendant 'asks' if I will put my window shade down, but he was already leaning over and pulling it down before I could even answer. This was a 10am flight. Then when I went to get my headphones, they were covered in some white powder. When I flagged him down again he just responded 'oh it's probably just some crushed candy or something'. So I had to prompt, 'well can i get some clean ones, or something to clean these with'? Apparently there were no other headphones, so he just got some covers for the ones I had. But he made it out like what was wrong with me not wanting to put some dirty garbage on my head.
Lufthansa once was good. A very long time ago. Now they charge for seats, international $50 for each flight segment and domestic $14. Even the legroom at United in Economy Premium is better.
Absolutely, I strongly agree with you you; you actually help airlines improve their services by finding out where their issues are!
This has been one of your best videos to date. Thanks for sharing.
Glück Auf Josh!
Thanks for the video! Keep up the great work!Just two things I would like to mention:
1. The Swiss Lounge, at least in Zurich, is open BUT neither do they serve food or drinks nor are you allowed to eat or drink anything inside.
2. The UAE wants the PCR Test to be printed. This isn‘t LHG. EK also mentions that on their webpage. I think the UAE changed that on 23rd April.
Greetings from Switzerland ✌🏻
Josh, still not eating your vegetables like a very naughty boy lol, and that cabbage looked so tasty too...
Lufthansa invested more money into a 5 star rating badge than all of their cabin products combined
I love when u give honest opinion on an airline
Whether its of any country :)
In August 2020, I went back home to Dubai for the summer holidays. At Amsterdam when doing the COVID test at Schiphol, they told to carry a printout since it'll be required. I was asked for the printout during check in at Schiphol and at Dubai on immigration. They kept the copy of the printout with them. Some people at Dubai were sent back to get a printout at a printing facility before immigration at Dubai. Might have changed now. I guess its best to confirm.
FrenchBee (previously FrenchBlue) and Air Caraibes also have non-direct aisle access bizclass for A350s
I was refused my flight from USA to Brazil because my US covid test did not mention the time it was done. I flew Delta. Had to stay overnight and do the test next day. Hotel was paid by Delta but not my second test. Spent $300 in tests. Just an alert for anyone flying to Brazil. Love your reviews!
An extremely well thought out review, backed up with a lot of evidence. Keep up the great and unbiased work and don't let comments by a few not so educated folks out there (who now unfortunately have easy access to the internet but really lack the intellect or the emotional intelligence to even put together a coherent sentence together even if their life depended on it) stop you from doing what you're doing! Cheers! Also have a SUB!
LOVE UR VIDS JOSH!!!!!!
Another honest review Josh. 👍
Thank you Josh for your unbiased review business class is in a very tight corner and one cannot stretch fully for tall people and you were spied upon and I am shocked as for the headset it should be sanitized and packed in a sealed plastic pack. I enjoy your channel and thanks for sharing, look for more revues on LH
i flew Lufthansa frequently 10-15 years ago. it seems there were frequent strike, every third trip or so. usually the intra-Europe schedule would be on a reduced frequency, with cancellations on the later morning flights. The strikes could have been the affiliate short-haul carrier or one of the airport unions?
Hi great video🙂 What type of camera do you use?
Same experience with the cleanliness. Nov 2020 and Jan 2021, i flew with LH Business class round trip. Both flights were not good in term of cleanliness.
Good on you for calling them out. Over promise and underdeliver on the cleaning, important at any time but particularly now. No loo review (was it cleaned properly in line with their promise)? Thanks for sharing the experience Josh and I hope Lufthansa management take note - we all do.
Great effort ! Keep it up. 👍
Very surprised by this I would expect the German's to be top notch when it comes to cleaning especially during a pandemic
You can be shitty 5 star airline if you pay enough. Thats how germany works. You can buy cheapest shit, make on it your brand like a bosch and sell it for 8 times more. Germans moustly brands chineese products and sell it.
Josh very honest review, thanks. I noticed at 10:30, she was observing you filming, no wonder she came to enquire. Was it not evident to her while she was spying that you were talking to the camera?
Love the detail of your reviews!
Suprised you had this experience, mine was a polar opposite.
I see your concern here, especially during a time like this. It might be very hard scratches or maybe stains that were hard to clean, but definitely not an excuse for them. Gotta do a better job.
Glad you spared us the loo review. Wonder how often they clean the loos? Perhaps yearly! Another great review, but don't eat so much. You MUST keep your figure!!!!
airlines not prioritizing thorough cleaning of planes during this pandemic says a lot
10.51 somebody in crew seems to be taking notes about what you are saying :D
I can only comment based on personal experience. Pre pandemic, I mainly travelled on Lufthansa Group Airlines (mainly Lufthansa and Swiss with a 60/40 split between them). Always in their European Business Class, always with a transfer at a hub, or an overnight break in a local hotel. I would say that the Lufhansa Lounges had the edge over those for Swiss, but I was more than satisfied with both.
Again, in the whole (with some notable exceptions both very positive and very negative) I have been more than happy with the ground service and cabin service, but would give Swiss the definitive edge there. The same would go for their on-board food.
While I haven't had recent experience of other airlines, other than Jet2 (who performed so much better than I was expecting for the price) and Helvetic providing service on behalf of Swiss, so to try to rate my experience againt the market would be downright dishonest, but from watching your excellent videos I am aware that there are better (and worse) offerings around. What really surprised me is how Skytrax can rate Lufthansa above Swiss.
I accept that they might take the long range produce with dedicated seats (rather than a blocked centre) into account, but to be of any use to me as a passenger I would need to see separate ratings for European Business, and Economy, Long range First, Business, and Economy. As it stands, it would appear to me that a Skytrax rating (however it is calculated or obtained) is only of use to the Airline for its advertising materials!
I flew LH long haul business class back in 2019, and it was very average, no complaints on the service but I was expecting much more of a 5* airline.
Great video btw!
@4:45: when I traveled from Frankfurt to Funchal on TUIfly they also insisted on a printed negative COVID-19 test and did not accept the digital version on my cell phone. For the onward flight to Porto Santo with BinterCanarias the digital version was perfectly fine.
You think that cabin was grubby..pre covid the majority of British Airways cabins were RANK! ( esp on 777s & 747's ) even in First. I always took wipes and scrubbed down my space pre-settling down. Next flight post covid is London to Cape Town rtn ( A380 in First ) in November - lets see what that pans out like.
10.50 min it’s funny to see the brand ambassador crew watching you talking to camera over your shoulder.
Josh can you do a video on how to use Surf Shark for finding cheaper air fare? I can't figure it out.
Great idea! I’ll do so some time soon
Nice review like always!
But it is sad that Lufthansa actually can't cope with the standards they should provide. I used to be very fixated on Lufthansa due to family working for them, flying a lot when I was a kid. Of course, the experience then was much different, even if only due to the age. But I remember the kids bonus book they had. I filled at least two of them. Each flight was documented and signed by the captain of the flight. Most times, I was invited to the cockpit in order to get my signature - impossible today, of course.
Still, I have very nice memories of Lufthansa, did a job training from school at their technical base (different company, I know ;-) )
Today I have to say, it is nothing special to fly Lufthansa and doesn't differ flying national to their budget carrier Eurowings.
From the airlines I have flown in my life, my heart was caught by a little, in Europe unknown, airline: Cebu Pacific! Since I flew with them first in 2014, it got my favorite airline, even though it's an asian budget carrier. But even flying Emirates to Manila, I am always looking forward to my short haul with Cebu! Lufthansa lost it's status a long time....
There is one configuration of Hainan's A350 that also has a 2-2-2 business class. However, I am not sure whether this is the one Hainan decided to keep or the one they sold to South African.
The last time I saw the Sauerbraten dish, it was a translation of svíčková. Interesting to see it can be served with Spätzle instead of dumplings.
0:59 David. One of my favourite RUclips channel
I used to fly Lufthansa a lot and had very good experiences on longhaul but on shorthaul it was not so good! Munich is a great airport but at Frankfurt very mixed experiences from LH groundstaff including strike actions!
Nothing screams "First class" like TUC biscuits.....only the finest from any regular German supermarket
(no offense to TUC Biscuits)
that snickers has been there the whole video lol.
I will be traveling through this same airport in the first day of July so it’s disappointing to know that my first time experiencing this lounge will be less than stellar. I had hopes that it would be better but can’t complain due to Covid. Thanks for the video.
It was better last year with no vaccines. The policy of the local federal government makes no sense. I doubt a buffet with a server would spread disease.
I love you Josh! Keep being real
My airline normally do the cleaning check in the cabin and then we would confirm n sign off for the cleaners to leave the aircraft before flights, plus security search is another opportunity to take a closer look at things n take our left over trash, cuz we have search every seat, corner, floors ect,
So to end up w a crumbs filled seat, the clean has been overlooked at least twice.
JAL A350-900 First and Class J don't have direct aisle access for all the seats if you would count domestic configulation.
Thanks for sharing Lufthansa's business class product Josh 👍
Recently my family flown this route onwards to America from DXB in business class and they also commented the same disappointments about LH, other than crew being friendly. They enjoyed there experience on BA A350 with the downgrade meal service being served in a box, versus LH. Though I've always enjoyed LH and the German quality and also being a star frequent flier, despite lagging behind SQ, EK, and QR.
I hope that the company sees this video and does something about the cleaning issue. Over all I agree with you that it is far from a 5 star. I might give them a 3.5 maybe, and that would be just based on the crew and food, I really enjoy your videos because they are honest and non-bias. You seem to always find the bad and the good and point out both equally which I really like and I hope the company(s) does also and I also hope they reach out to you from time to time and show that they take your experience seriously and review what they are doing. Thank you and keep up the good travels
As a german I often choose Lufthansa on short haul flights but on long haul...nah.
Lufthansa could be so much more. They have the potential, they just don't want to use it. It's actually a shame.
The crew is often great though
Good to see you're pointing out the truths in these airlines!
Mr. Cahill, I really appreciate your work. Now I have the knowledge of selecting an Air Line , thanks to you. As a Sri Lankan, I'm ready to take your voice to the authorities if you find any adverse event in Sri Lankan Air Lines as we do not tolerate any bad situation which tarnishes the greatness of our National Air Line. Keep the good work up. Thank You..
In april swiss lounge were the same in zurich. Just waiting area 😉
Have been bingeing your videos, thanks so much Josh! You’ve been so helpful and great guidance for all of us. I just recently came back from Vietnam with Jetstar Business Class (more like economy in my experience) would love it if you reviewed them! Xx love from Melb, Aus
I’d love to know what song is playing in the background
My last flight with Lufthansa was TLV-FRA in business class just several months ago - I also noticed how filthy the seat area was...crumbs, food leftovers etc. So surprising and can turn your stomach.
I always had pleasent experiences with Lufthansa, the only thing that really bothers me is that it's always so cold, I'm always freezing
Lufthansa overbooked my 2 connection flight from Denver to Istanbul transferring by Frankfurt, I was flying First Class and yet was overbooked somewhat. I was met with a 9 hour delay FOR EACH transaction. Oh and I can’t forget this, our baggages were sent with the first airline that we weren’t in. rofl
You’re right, Lufthansa should stop fooling their customers and charging outrageous fees for something the customer’s never going to get. There is no way that seat was cleaned before you boarded, completely gross! Their rating should be more like 3.5 stars on Scamtrax! Great job Josh❤️👍✈️
Lufthansa's 747-8i's are pretty!
Fair and square as usual Josh 👍
The Qatar 777 I flew on twice had a similar hard product, but the service and alacarte menu is so superior. As an Australian, I think Qantas is just ok. Compared to Qatar, Singapore and the others, not even close.
INDEED!!!!!!!!!!!!!