I was disappointed in the experience I had only because mine had sentimental value for me and it was almost 29 years old. So I thought that they were just going to disassemble it, clean it, and replace the broken parts. I didn't know that they were going to give me a new knife otherwise I probably wouldn't have sent it in and just upgraded to another one or possibly even downgraded to another 91mm knife. My original one also came back to me in pieces and was missing some of the old pieces which probably came out of the package and was lost in the mail.
My experience was almost the same, Victornox sent me back a new knife with the original knife totally disassembled and they charged me $15 here in America. The first packaged I opened had all the dissembled parts and the scales (handles) broken in half. I then looked deeper in the bag and found a brand new one in the box. They could have just fixed the old one and I would have been happy but giving me a brand new one was very nice. Thank you Victorinox for being a great company. Even though I paid $15 I figured that’s what it cost to make a brand new one.
Nice, i know that Victorinox stand by their products very well. I have used their warranty once and it worked well. That you got a new Victorinox Spartan is because of the broken shackle, the shackle or bail was discontinued in 1969, so they could not replace it, but it not younger than 1969, but since it have hidden rivets it s made after 1957. The small classic probably had a broken backspring. Good work showing how good Victorinox are.
@@carloshinostroza729 no proof of purchase and 0 charge. I did have to ship it there. Because it’s a lifetime warranty regardless of owner they don’t ask
in Indonesia they blamed me for broken knives and charge me $122,40 for repair, and even offered me to "reshape" that would makes the blades shorter..... well I'm quite disappointed my father gave it to me, and I'm intended to inherit the knives wo my son. Such a disappointment.
@@vintagesterlingfinds man, you are lucky, and to whoever you inherited that knives is also lucky, I just hope Victorinox realized this, even on third world countries there are people who appreciate Fine craftmanship.
@@vintagesterlingfinds So the biggest one or the one with the most tools they kept? Do they all have the same tools and number of tools. I wish that I had taken some pictures of mine before I sent it to them.
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I was disappointed in the experience I had only because mine had sentimental value for me and it was almost 29 years old. So I thought that they were just going to disassemble it, clean it, and replace the broken parts. I didn't know that they were going to give me a new knife otherwise I probably wouldn't have sent it in and just upgraded to another one or possibly even downgraded to another 91mm knife. My original one also came back to me in pieces and was missing some of the old pieces which probably came out of the package and was lost in the mail.
Oh sorry to hear. I would of left a note explaining the situation or called them
@@vintagesterlingfinds Yeah I did. I had to fill something out online to set up the repair and then send it in and get an estimate.
@@luigiprovencher sorry to hear. That surprises me
My experience was almost the same, Victornox sent me back a new knife with the original knife totally disassembled and they charged me $15 here in America. The first packaged I opened had all the dissembled parts and the scales (handles) broken in half. I then looked deeper in the bag and found a brand new one in the box. They could have just fixed the old one and I would have been happy but giving me a brand new one was very nice. Thank you Victorinox for being a great company. Even though I paid $15 I figured that’s what it cost to make a brand new one.
Wow that’s really cool. I was shocked they gave me brand new knives. I can’t wait to do a part 2 for this
Ok. I am very impressed.. Lesson.. Never throw away broken Swiss knife. Sir can you make the same video on zippo lighters?
Hahaha thanks so much. I will make the video on zippo. I have shipped some away, and hopefully they will come back soon
Nice, i know that Victorinox stand by their products very well. I have used their warranty once and it worked well. That you got a new Victorinox Spartan is because of the broken shackle, the shackle or bail was discontinued in 1969, so they could not replace it, but it not younger than 1969, but since it have hidden rivets it s made after 1957. The small classic probably had a broken backspring. Good work showing how good Victorinox are.
Thanks so much, for the positive feedback
Victorinox is a DARN GOOD company! Holy cow! How cool is that??? Well rock on Victorinox!
I agree, I have a whole new respect for them
Did they ask for proof of purchase? They didn’t charge you anything?
@@carloshinostroza729 no proof of purchase and 0 charge. I did have to ship it there. Because it’s a lifetime warranty regardless of owner they don’t ask
I don’t think you can send them oversized lettermail they might be under 500 g but they only fit through the slot I could be wrong
Yes I was under 500 grams and they did fit. It’s not worth paying $20 for tracking
in Indonesia they blamed me for broken knives and charge me $122,40 for repair, and even offered me to "reshape" that would makes the blades shorter..... well I'm quite disappointed my father gave it to me, and I'm intended to inherit the knives wo my son. Such a disappointment.
Wow I’m really surprised to hear that. Mine looked like they were abused and no questions asked
@@vintagesterlingfinds man, you are lucky, and to whoever you inherited that knives is also lucky, I just hope Victorinox realized this, even on third world countries there are people who appreciate Fine craftmanship.
@@galihjati443 I hope so too. I may have gotten lucky because I delt with Victorinox Canada
So they only sent you two out of the three old ones back?
Yes the did. It’s strange
@@vintagesterlingfinds So the biggest one or the one with the most tools they kept? Do they all have the same tools and number of tools. I wish that I had taken some pictures of mine before I sent it to them.
@@vintagesterlingfinds Why didn't you open the email?
@@luigiprovencher yes the biggest one the kept. For some reason. But they all have the same amount off tools
@@luigiprovencher they just emailed me saying it was processed. Not what they did. Email was very vague
Did you pay for shipping
I had to pay $3 to ship it to them. And they shipped it back for free
i tried it with my zippo and came back as new...ray ban the same send broken glasses get new ones !
Oh thanks I have a pair of broken ray bands. Also I sent my Zippos in a month ago, and they have not come back yet
That's amazing. I would never have thought that would happen
@@thomasflynn5366 hahaha I was shocked
@@thomasflynn5366 some brands are realy awesome with there garantee
@@vintagesterlingfindslook forward video on zippo