Started using these in April of 2020. We have 36 locations, and sent these to half of them. During playtesting I was sure to personally handle each technician's tablet and swiper, ensured all pieces were accurate and up to date, synced properly, etc. We now have ZERO technicians that actually use them. Super unreliable, hardly every connects, customers are standing there 10+ minutes only for it not to even work. (EMV-BBPOS devices)
Do you recommend any mount or strap that can stick to the tablet so that is stuck to the tablet and the techs don’t have to remember to carry around they’re card reader
We got a bunch of these for our technicians and can't get them to connect to the ServiceTitan app. They do show up in bluetooth settings on our iPads and we made sure that we updated to the latest iOS and ST app. Do y'all have any ideas about how to get these working?
When I click on “Use Swiper” I get “Connecting” instead of “Initializing” and it stays in that status for some time. Before that a pop message says to make sure my BT is turned off and make sure my volume is maxed out before proceeding with the initialization. I’m doing this from my IPhone. It won’t take me to that EMV pop-up message you got to connect the card reader. Am I doing something wrong?
Hey Alfredo! I'd start by sure you're running the most current version of the app. It sounds like the app is expecting a plug-in style swiper instead of the bluetooth one featured in the video. Feel free to reach out to support if you're still having issues!
@@Servicetitan I am running the most current version of app and phone is up to date, still getting connecting instead of initializing and then the swiper shuts off. Please help!
Started using these in April of 2020. We have 36 locations, and sent these to half of them. During playtesting I was sure to personally handle each technician's tablet and swiper, ensured all pieces were accurate and up to date, synced properly, etc. We now have ZERO technicians that actually use them. Super unreliable, hardly every connects, customers are standing there 10+ minutes only for it not to even work. (EMV-BBPOS devices)
are you using Service Titan?
What device are you guys currently using/you found to be most reliable
We love them and have no problems.
They’re awful
5:26
Do you recommend any mount or strap that can stick to the tablet so that is stuck to the tablet and the techs don’t have to remember to carry around they’re card reader
How do I use those in the Philippines?
What is the service charge?
2.5%
not worth it.
I am running the most current version of app and phone is up to date, still getting connecting instead of initializing and then the swiper shuts off.
We got a bunch of these for our technicians and can't get them to connect to the ServiceTitan app. They do show up in bluetooth settings on our iPads and we made sure that we updated to the latest iOS and ST app. Do y'all have any ideas about how to get these working?
Hey buddy, how to connect this machine with my Web application or website
Lolllll. I loved your intro
Nice vid..so for every customer u have to turn it on then off ?
How do u put the Lanyard on the card reader 😅 i can figure it out
Can this work in any other merchants
How do the person get a receipt for the transaction
I watched the first 1 second of this video about 20 times dying laughing and you should too to gain a profound appreciation for spitters.
They charge a service charge
Great video and thank you from the old all dry folks!
Can you use this with different merchants?
When I click on “Use Swiper” I get “Connecting” instead of “Initializing” and it stays in that status for some time. Before that a pop message says to make sure my BT is turned off and make sure my volume is maxed out before proceeding with the initialization. I’m doing this from my IPhone. It won’t take me to that EMV pop-up message you got to connect the card reader. Am I doing something wrong?
Hey Alfredo! I'd start by sure you're running the most current version of the app. It sounds like the app is expecting a plug-in style swiper instead of the bluetooth one featured in the video. Feel free to reach out to support if you're still having issues!
@@Servicetitan I am running the most current version of app and phone is up to date, still getting connecting instead of initializing and then the swiper shuts off. Please help!
How much is the device and watch the service charge?
I need one