When I worked I GameStop if parents tried to leave kids in the store we'd tell them we're not a daycare and we will kick the kids out without adult supervision. Some of them didn't believe us, lol
I`d call the police n report them for abandoning their kids in the store, same goes for that idiot who left her infant with a stranger behind the counter for 40 minutes. That`s child endangerment.
lol theres 50$ an hour jobs that just take going to college, your saying you dont want that? not being able to get those jobs is your fault. not trying to sound mean, when people tell the truth to a human being it bothers said human being, its just human nature
@@dankhill6851 good job being an ass. Some of us have a college degree, long term management experience etc and still barely scrape by. People do what they have to in order to make ends meet. If you think insulting someone for that is proper then you're a stuck up piece of trash. Sorry if you don't like hearing the truth *shrug*
Jacob Drake Wow what a dick comment there. I know friends that went to college and can’t find stable work in their fields. This whole assumption of going to college and that everything will be alright afterwards is nonsense. It’s not always alright, usually people struggle to get jobs in their fields of study post college.
I worked retail for years. I hear all the time how the younger generations are entitled. They are nothing compared to some older people. It is my belief that the customer is always right mentality has caused a lot of these feelings of entitlement.
I think that whoever made the saying: "The customer is always right" had that statement revised. I think it was originally: The customer is always in need of a right hand from a heavyweight champion.
I think the phrase started out as more of a guideline to mean 'if in doubt, assume the customer is right' Which is actually pretty reasonable. Then some fuckbrain decided to make it an actual rule. Now customers can abuse staff willy nilly and the business doesn't have the balls to tell them to go fuck themselves.
It was in reference to items a store carried and pricing. It had nothing to do with sales, discounts, customer service, etc. What it ment was that if you don't have things in stock that the public wants, at a price they think is reasonable you won't make any sales. It had to do with issues of adds being put in the paper offering a particular quality item at a great price and then when people went to buy them the store would always be out and would push other, similar/shittier items at close to the advertised items cost. It was bait and switch. The person who coined the phrase did so when he promised to carry things people wanted and not participate in the no/super limited sales items and carry what people wanted to buy, not necessarily what he could make the most profit from.
The customer is always right in terms of taste is the more accurate quote. It was maybe Heney Ford when he was referring to people wanting their own custom colors.
What you said about being a free baby sitter while working at gamestop reminds me of a situation that occurred when i worked there. Often a couple would drop off their son for an hour plus while they went and shopped at near by stores. He would cause all sorts of havoc while there, disrupting customers, rearranging shelves etc. One day he decided he would take a nap on the floor by the registers. My ASM woke him up and said you need to leave, you cant do that here... where are your parents?? The kid replied... "I dont know, they said they will be back soon." Almost 2 total hours later his parents show up. He tells them the Gamestop man was mean to him and he was crying. So his parents then went down to the target store that is in the same shopping complex. They purchased around $300 dollars worth of nintendo Wii hardware and games. They then called the DM and said our ASM harassed their son and they had intended on spending hundreds of dollars in our store, but because of the harassment they went to target instead. A few days later my ASM was fired. I learned later that the couple returned all the merchandise to Target a few days later. They litterly did this just to screw over our ASM. Oh and yea... the ASM was denied unemployment because of all this. Our store leader even showed proof of all of this to our DM and RL... showing that the kid was CONSTANTLY dropped off for over an hour or more at a time.. and that he was SLEEPING ON THE FLOOR near the registers.. and that the couple returned all the merch to Target days later. Gamestop HR couldn't care less, they rather get rid of an employee that had been there for 5 years than learn the truth of the situation.
Im a retired manufacturing manager at general Electric. I worked at Walmart for 7 years just to have something to do. I look no shit from management or customers. I never missed and could work circles around the young ones they put up with me. I used to tell the store manager that if I ran my shop back in the day the way he ran this store they would have fired me. And they would have. I finally just quit this year but I still go in just to f*uck with them.
I was a Manager at a Grocery Store. One day I had a elderly couple asked me where the rest room was. I told them, and I then went about my bussiness. A few minutes later I started walking down the aisle where I first ran into the elderly couple. There was a diarrera trail starting at that spot. I followed the trail through 3 aisles until it came to the Mens rest room. Just then the elderly couple came out of the Mens rest room. I could see the poo all over the rest room floor, and toilet. They said nothing, and left the store. The owner of the store came along after following the trail, and instructed me to grab a mop and clean it up. He wouldn't let me pass the job down to a lower employee. I think he was trying to get me to quit since I was there for many years. I started by the dairy, and produce aisle which I was sure the smell was absorbing into the produce, and dairy. The mop was only making the poo smear all over floor. After I finally got it all cleaned up I took the mop out back, and set it on fire. I thought about jumping into the fire also.
@@PrincessofKeys you definitely don't want these problems. literal pro tip, since you have to work in one way or another, go to college pursuing a well-thought-out sustainable career (like software development, understanding you can be fired from any of them so it doesn't matter, or just be your own boss). EVEN if you have the ability to glide through school, coasting on perfect score high school tests, college is different. it won't guarantee a middle-class living, but it will keep you away from the majority of these problems (AKA retail! RETAIL IS THE WORST). i spent WAY too long to learn this lesson. right now i deal with a lot of crap, and am severely underpaid, but it's not literal crap i have to physically touch anymore, and when my car breaks down i can actually get it fixed.
@doodoostickstain software development? With the amount of social justice warriors in the tech field? If I were a kid again I would go directly into construction. Great pay and you can start your own business in under five years if you work hard with basic financial management skills. The demand and wages for car mechanics are going to go through the roof soon. Also the job security is insane.
No, it's just a rule of thumb to deliver good customer service. People suck on both sides of the retail transaction. Watch Silent Rob's or Bobboom's or CleanPrinceGaming's Gamestop rants. A significant portion of the rants are about the company employees, not the customers.
The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge's department store in London
@@CriusMiyu Actually, it started in April 1905 with a much longer statement, then was reduced in September 1905 (These are the earliest published/provable dates) to "Right or wrong, the customer is always right." Edit: IOW Selfridge was, if nothing else, a brilliant marketeer, in that he took something that had been published in an official employee handbook by Sears Roebuck 4 years prior, shortened it by 3 words, and claimed it as his own. And it WORKED. Most people still believe he coined the phrase, when really all he did was market it as part of a publicity stunt. Brilliant wordsmith? Maybe not, but he was a good salesman, still fooling people for over 100 years!
I once had this old woman come into a clothing store I use to work at and all she was wearing was a diaper and shirt that exposed her back. It was almost like a hospital gown but didn't go down past her thighs. A customer came up to the manager and complained about the woman wearing only a diaper that clearly was hanging off her butt. This woman was at least 65. The manager on duty would not go up to the woman to tell her to leave for indecency. None of the associates would do it. I had worked in the hospital before so I knew how to deal with these kind of people. I went up to this lady and whispered to her, "are you aware that you're not wearing any pants?" She dead looked at me and said, yes i took them off. I said "Oh, okay. Well do you have them with you because I can't have you walking around in your underwear." She literally pulled her shorts out of her purse. I escorted her to the bathroom, waited on her to come out and that was it. It's just ridiculous that the management refused to act compassionately like they didn't know how. They were basically laughing at this woman. She was apparently a regular, but never came in without pants. She was definitely a gross old lady but i still showed compassion.
Good on you girl cuz sometimes they don't know, their minds aren't there, especially when they get really old. Well 65 really ain't that old. I might just be saying that cuz I'm almost 45 and 65 is only 20 years away from me. 😁 God 20 years and I'll be 65. Damn 😭😭😭😭😭😭😭😭😭😁
If I got a customer like that, I'd just say, "Leave the store. You're banned." If she didn't leave immediately I'd call security. If there was no shop security, I'd call mall security. If that didn't work, I'd call the police. Trust me, I work with security and they would drag her out by her feet if necessary. Last person to give them shit got slammed against a wall and the wind knocked out of them. They haven't been back. Another store took a guy around the back and kicked the shit out of him rather than call the police 😂 PS I live in Scotland where we don't take shit, lol.
American retail chains usually fall all over themselves to humor customers no matter how out of line they are. As you might imagine, it's created an entire race of entitled retail shoppers who believe that we exist to serve them for we are the underclass and they the landed gentry. It's gross.
That's where retail in America fucked up. "The customer is always right." I'd add an addendum to that. "Some customers aren't worth having. As in... sure you can't exactly tell anyone that what they want is wrong because it doesn't operate on that level, but if their needs can't be accommodated by what you can offer them, why go to extra lengths to keep them coming back to take even more away from you? You're killing staff morale, which is devaluing the money you toss into payroll - their individual value and usefulness to you drops, and then you're passing out free merchandise and credit to customers you will never please. Meanwhile those people are taking away from shoppers who's needs can be MUCH better met by your business, both in terms of what you can do for your better customers, and in terms of the experience that people who actually support what your business does have... what kind of environment it is and how people act in a store matters. It is the reason I haven't been inside a Wal-Mart in years. Assholes amok. And the thing is, I worked retail for nearly a decade, so now knowing I no longer have to bite my tongue, I won't. And that's not a great experience, either. More bullshit in my day, that I as a customer should not be dealing with on behalf of their business philosophy. We're fortunate to be living in times where it's completely optional here. And it's like people are just brainwashed to accept it. They hate everything about going there, but they say it's the only place they can get this or that. People build up a lifestyle with certain consumption habits when they make it their main retailer. It's kind of spooky... it's like Wal-Mart has been engineered to twist people's perception of value around in its favor. The reality is that there are a million different ways to get what you need in this economy, each with different pros and cons. Wal-Mart has a way of funneling both employees and customers down this one-dimensional path when it comes to their habits. It gives them tunnel vision. You tune out a lot of things. And those things should matter to you, too. It should not just be what Wal-Mart wants you to think is best about shopping at Wal-Mart. I think they're pulling the wool over people, getting them to overlook a lot of things that wouldn't fly elsewhere. If it was any other place you'd be so mad and annoyed you'd never come back. Wal-Mart trains everyone to internalize it and come back for more instead, when the rational thing to do is avoid (yes, it is entirely rational to avoid Wal-Mart!) People develop a subtle "Wal-Mart-complex" that frankly gives me the heebs. It affects a store on so many levels it is not even funny. There are so many downsides to trying to cater to such a wide sweep of people at a level just mediocre enough to pass. The big outlets pull it off only because they are big enough to take the hit from swaths of dumb customers, the wrenches they throw in general ops, and the problems they cause for other customers. They've already found other ways to keep the affected ones to stay anyway... which imo is kind of insidious - the store is creating a situation that almost seems to promote and reward people's bad behavior, while the victims (also customers many times) do nothing but keep shopping there begrudgingly... but that's neither here nor there. Another way to look at it: it makes them not do as well for their size. Smaller retailers can't even afford these 'retention' practices. But that's okay - these mom and pops places are seeing a huge resurgence here, they're stable now, for that very reason. For the customers that are truly 'for' them, they can go above and beyond in what you actually get for your money. People appreciate going into a place where everybody (customers too) are on the same page about how things are. So people who come back, do so consistently. And because they're happy, are content to spend more money there than elsewhere. A place like Wal-Mart can't replicate that because they reach for such wide accommodation that pretty much any asshole who wants to walk in can be a regular. And coincidentally, nobody wants to spend a lot of money at Wal-Mart. Meanwhile, they'll blow thousands on Amazon. I think at some point people are going to get tired of that. Better options are popping up, and people are slowly gravitating towards those. Give it more time and the same thing will be happening to larger retailers that has been happening to smaller ones these past 10 years. The strategies used have hit their saturation point and the trade-off for the customer is no longer favorable to them. What's the saying you never hear working in retail? "Try to please everyone and you wind up pleasing nobody." Well... you will hear it from certain managers. I had some like that. And I was one a little later on. What's sad is that people who think like that are basically splinters, when it's actually something you need to know to make it in that environment. If you try to do it the way corporate wants it, it causes all sorts of big, yet unseen problems. You lose good customers as bad ones take over and dip into profits, as well as general morale. Everything slowly falls apart. Sad to see. I remember many times having to cover for people who I knew did the right thing. I used to have to cut people off and even kick them out all of the time. I've had to hold down protocols for all staff and customers that don't perfectly reflect policy (basically "this is what we can do for you and if that's not enough, maybe somebody else can help you.") and painted a different picture for my DM. Fortunately they tend to have an affinity for numbers and checkboxes. It's bullshit to have to run that kind of shit just to make sure people get the treatment they deserve... or sometimes the ONLY treatment they deserve ;)
@@PrincessofKeys Yes, I feel it is, but that's the country I live in. Consider that the last time the police were called out, staff weren't allowed to go home until after 10pm. Now consider some idiot steals something at 8pm the next day. Hardly surprising that security decided to beat the shit out of them, rather than lose another day of free time. They only have enough time to go home, eat and go to bed, so when someone fucks that up, they fuck that person up. It's this new thing called equality :o)
"The customer is always right" is meant as a rule in macroeconomics when dealing with supply and demand. The customer is always right because the customer dictates demand. Whoever started using it for retail situations is an idiot who deserves to be locked in a dark cell forever.
Yeah at some point the term was used as some kind of catch all by everybody that's like oh the customer can do no wrong essentially. that's a horrible philosophy for even a customer to have that some entitled BS if ever I've seen it. you have a kid you're too young to deal with and you don't want to have to drag it around and you just like here can you watch this for an hour or two or three while I try to have a life no that is definitely not cool and that is a complete piece of crap that would even think about it let alone actually doing it.
@@bubblebreeze1635 It's basically the customer can be a POS because hey I'm paying you to do your job technically so I can treat you like absolute crap. The thinking and mentality there is just short of psychopathic.
Yeah I used to work dispatch at a cable company call center and if customers wanted the tech there that day reps would just drop them on my line. Then when I said the schedule is full for a week they'd go crazy
they follow that rule at mcdonalds when it comes to making the customer happy not matter what there employees are to blame even if the customer is straight up lying
It is 2020, I think it's only going to get worse. Idiocracy was a non-fiction movie. We have been devolving for at least a couple decades now, and it really shows.
I would hate to think that people from the 80's and early 90's are the last generation to see what reality, values, and manners are, before it devolved into what society is today. I've seen and done dumb shit before when I was younger, but not nearly as bad as any of this shit.
My personal code is that nobody has a clue about everything. I've learned that from having to hand out advice to various people that had little clue on the spot. Then again, I've seen people be stupid enough to actually call Indian tech support scams and believe them.
I love watching your videos, especially about Walmart. I was a salaried manager there for about 13 years ( various levels, including store manager placeholder), and the videos always bring back memories. I have all kinds of crazy stuff from customers to learning how to perform white collar crimes lol. At this point in my life, any NDA's and crap mean nothing anymore, I'm never working retail again and screw that place lol. I'll look into contacting you, but please keep up the great work.
As far as “the customer is always right” i was going back and forth with a customer about something pertaining to a deal he wanted me to make with him on some buster bags of mulch and he hit me with “you know the customer is always right”. I replied with “not here” 😂
Worked at a food store when I was younger and a lady came in and was buying like a snack and a drink came to like 3.25; she handed me 3 dollars and a Susan B Anthony dollar coin (which is about the same size as a quarter). Seeing her error I quietly said "ma'am this isn't a quarter, it's ac-" she cuts me off and starts yelling "No!" Snatches the money back and starts slamming it back onto the belt one at a time. "This is one American dollar, this is one American dollar, this is one American dollar and this (waving the dollar coin in my face) is a quarter, 25 cents. God don't they teach you kids anything anymore I swear you need to be sent back to kindergarten I can't believe this place hired you if you can't do math my dog could understand. How dumb are you?" I calmly said "my mistake" and just took the dollar coin and treated it like a quarter. "Well at least you learned something today" and she stormed out. I have soooo many other stories.
Something like that happened to me before, but replace a woman giving you more money than intended and flipping out, you try to tell someone that the price of a game went down and they're arguing you to death about paying the sticker price
In my experience working in a lab for a decade, I've found almost all PhDs I've worked with are just so dumb. Might be able to tell you the theory of how some incredibly complex process works. Can't screw in a light bulb, literally.
I hope you do more videos like this.I do like your other videos as well, but this is a nice change-of-pace and it's super entertaining. Im a very Hands-On district manager at a smoke shop chain in Texas and there's all sorts of crazy stories about customers here at my shop that I can relate to. Only difference is all of my customers are on drugs lol
In the words of the great George carlin " who ever coined the phrase the coustomer is always right was probably bleeding from the asshole" great video man keep it up
I worked at Home Depot for four years and the motto for the company is "the customer is always first", not that the customer is always right and I love that motto because I use it all the time to shut people down who would get sassy with me.
I wish I had your freaking accent, man! I've watched about six of your videos so far and I'm honestly hooked. Keep up the good work and don't let the haters get you down.
I worked at a Gas Station for 3-years while I was in college. I literally had customers say to me, "don't you know the customer is always right?" My reply was always the same (with a big smile on my face), "yes, I've heard it. It isn't even a little bit true, but I have heard it."
Oh, I had that happen once. Manager wanted to write me up over something she knew was a lie. Just to appease the customer. When she asked me to sign it I asked her if she really wanted to be the reason the company gets served. Never saw the write up again.
I'm listening to this while I'm working and I can relate so hard to this crap. I worked at a self checkout at a grocery store for about 4 years that was suppose to be 20 items or less. No one ever listend or cared about that. They only started trying to enforce it after I started calling the managers everytime I saw someone trying to steal. Which happened multiple times a day and always from people who had much more than 20 items.
craziest thing I had was working at the tech bench at best buy and a guy was made that his new computer wouldn't work after plugging every thing into a surge protector. and we said did you plug the surge protectorintothe wall outlet and the guy replied the instructions on the surge protector said nothing about plugging it into a wall outlet!! to this day I swear some customers are just plain stupid!
Yeah lotta people are that stupid with technology. I worked in an electronics parts store years ago. The assistant manager was bragging about his new computer that had as he claimed, I shit you not, "28 jiggly burps". Of course he was the same guy who screwed his old computer by constantly downloading porn without any kind of anti-virus installed. Not surprisingly he did the same thing on all of the store computers including the POS systems at the front in full view of customers n the front windows. He was there over a decade doing that every damn day n never got fired either.
@CAMELOT331 The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge's department store in London It makes me want to build a time machine and kick the guy in the nuts for coining that phrase, BTW I work in a service deli and I get all sorts of crazy people
You have one of my favorite channels to listen to on the way to work in the morning. I was dying laughing during this video 😂. And nice job on the video title. It may have been clickbait, but it was actually a funny video.
Here is a juicy one for your next retail horror vid, During my late teen years I was working concession stand at a local movie theater. One day this married couple in their 50’s approached my register when they were mid-argument. They put in their order for a Large popcorn and a few other items then continued their argument which by then had escalated into them screaming at each other. While the food was being prepared, I returned the lady her change which she absentmindedly snatched up and threw somewhere in her purse because she was more focused on yelling at her husband. When I had finished preparing the Large popcorn, I placed it on the counter-top and the lady grabbed it and tried to throw it at her husband, but she missed and it ended up going into the garbage bin (thankfully, I would have had to clean that mess.) She then turned to me and started yelling at me demanding that I give her back her change which I had already returned to her. She was pretty convinced that I didn’t give the change to her but I wasn’t going to throw off my register (which would have been an automatic write-up) and give her free money just because she angrily demanded it. I held my composure and politely told her that she had already been given back her change and that she should double check her purse. It literally took her 5 minutes of shuffling through her purse, at one point I saw her hand go over the money but she couldn’t see it from her angle. I almost wanted to reach in and pull it out for her like a bunny out of a magic hat because she was having so much trouble finding it, but was scared it would make things worse. She eventually found the change that I returned to her, and instead of apologizing for her mistake she said ‘ I accidentally dropped my popcorn, could I get another one’ even though I had witnessed her try to assault her husband with it just moments before. Theater policy was that Large Popcorns get one free refill so I couldn’t really say no. I replaced the popcorn and the couple had went on their way. By then they were beginning to calm down but gave no apologies or any sort of acknowledgment for their behavior. I then had to fish out the first popcorn bag that they threw at the garbage so I could mark it down as damaged goods for inventory account.
I have shunned Gamestop because of your videos. I currently work at a locally owned restaurant and no matter how many times I read back an order, if the customer says I got it wrong it is my fault somehow. Even when bosses hear me reading it back. My fault, and they yell at us right in front of customers and employees over petty shit. The number of contradictions is undeniable, if you do something without being asked yelled at. If you don't do it yelled at. I know most have been there.
I worked at Walmart for eight years.... The worst I saw was someone who placed shit in the pocket of a men's coat. One of my co-workers discovered that.
The one Game Stop in Auburn, AL is closing. There are two more in the next town over but I'd guess that one of those will also close. The Auburn location had signs saying 5-50% off. Yet there was no notification of what discount was for what item. The one employee also looked VERY happy to be there.
I work at the Depot: I worked the whole front end including returns/ customer service. I got a call from someone one like the doctor PhD. They were looking for a specific thing. I tried to look it up online and told him nothing came up. He starts trying to belittle me. Saying how him and his friends talk bout how dumb Depot associates are. Bluh bluh bluh. I told him please hold and hung up.. 🤣🤣🤣. I dont play those games
Dude, it’s scary how right you have been at GameStop’s shit storm. My local GS, I actually worked there and got fired long ago as it was my first job(long stupid story), is closing and one of the employees I’m cool with was told they gotta up their sales even though the store is closing at months end in order to have a chance at being transferred to a still open store otherwise they’re all just getting laid off.
That reminds me when I worked in a cell phone store and a customer insisted we sold a flip phone iPhone! When I asked him where he heard this, he showed me an article from April 1st! It was September. I thought he was joking but was very serious and left in a huffy when I pointed out the article was fake
*just imagine working in cell phone sales* it’s only a matter of time until somebody spills the beans on that shxt show. It’s even worse than car dealerships
My brother-in-law's ex-mother-in-law cuz his 1st wife passed away. He said that she (mother in law) would poop anywhere. one time they went to Walmart and she squatted in-between one of the clothing racks while they were shopping and took a big old dump in the center. He said they had to hurry up and get the hell outta there. And another time he was helping her into the car and as she was climbing up into the car he felt something hit his foot, he look down, she done shit while climbing into the car just let it fall out. 🤮🤮🤮🤮😂😂😂😂😂😂😂😂 From what I understand she wasn't that old, like in 60s.
We had a lady and her toddler come in twice in the space of a week and both times she asked whilst putting her toddler in one of the display cots to look after her toddler while she shops each time we said no she got mad on the second time she threw a clothes hanger at a manager as she stormed off.
Omg that last one was priceless. I used to work at a Walmart in my local area and I hate ppl when they had full carts of stuff. And sad part is u can get in trouble if u refuse to help them. I also hate when ppl get 100 cash back when u just opened a fresh til. Like rly? It's easier to go to self check out for that. Pretty sure anyone who works retail has their own stories.
Sabrina Miller was store standards at the local wallyworld, it was my second day on the job and I was tasked with cleaning the FAMILY WASHROOM, well long story short I found a baking whisk covered in someone's shit.
i dont know how you talk about all these terrible things happening to these people but yet i laugh so hard because of how you talk about the situation.
The phrase "The customer is always right" was coined by Harry Gordon Selfridge founder of Selfridges, a high-end department store, now a chain of stores, in the United Kingdom. He was referring to a customer always being able to purchase the item they wanted, as long as it was an item the department store sold. Basically, he believed his store should never be out of stock. That's it.
I got cussed out by a customer for doing my job correctly. My boss was even present during the incident and confirmed I did nothing wrong. But I was forced to apologize to the customer and endure the embarrassment of the whole situation. This didn't happen in a retail environment, so the "customer" was a fellow employee. So it's not just retail that has to put up with that kind of BS.
My fist GameStop was one shop down from a Barns and Nobles with a Starbucks. We would have a dozen kids fighting over who got to play what demo machine for hours on the weekends while their parents would chat over coffee like they were rocking the childfree life style and read books for free.
I work outside garden at Lowe’s as was covering inside garden as well since the person in that department was on lunch break. An associate called me over to help a lady with a chainsaw. So i go over and try to assist her and she’s being a bitch because we didn’t have the chainsaw on the self. So i just ignore her attitude and scan the label to see if we have any, we has 2, One was a display and one was either on hold for someone else. So i told her that. She angrily insisted that i look for it anyways. I told her i don’t have one to give her as we’re out. Then she says, “get on a ladder and look on the top”. Not wanting to hear her attitude i did Just that and came back down and said that none of the ones on top were the one she wants. She then just stares at me and after a while and with a furious tone says “well do i have to tell you how to do you job??” I finally snapped and said “look lady, do you want help or not? Because i don’t appreciate your attitude. ” She then started crying and left. I just shrugged my shoulders after that lmao
Azurith Wraith it most likely was for someone else. Had she hadn’t been constantly rude and she gave me some time i could’ve directed her to the nearest location that had more in stock. It’s not my fault if she’s having a bad day. And really it was more like she was a person that cries when their angry.
People suck. Both my kids have worked retail and the stories they told me were infuriating. I always try and go out of my way to thank and appreciate people who work retail.
My first week at Walmart the maintenance guy quit and I had to clean up a poop swastika off a bathroom stall. not even 7 days in and I'm cleaning up poop. At least at Petco cleaning up dog shit wasn't a real problem but this?
When I was working as a cashier in a grocery store, I started scanning a woman’s order and she yelled, “Stop!” I looked at her, startled, wondering what the heck I did wrong, and she said, “it’s too late now! I didn’t want the radiation exposure. I wanted you to enter all the numbers in by hand -no scanning”. This crazy lady had wanted me to type in every bar code instead of scanning them because she was afraid of the scanner’s radiation.
Too many idiots to count when I worked at a grocery store. The one I remembered was a family who didn't want to calculate their total as they shopped, so they would load three carts full, then place items on the belt in order of preference and two carts worth of stuff would have to be put back on the shelf once their food stamps card was empty
Best thing to do if you are also a customer and see this happening, step in and put the bad customer in their place. Years ago I was in a checkout line of a dept store and this awful lady was yelling at the girl at the register (looked like a high schooler) about an item not ringing up at what she thought it should, and being really nasty about it. I told her to lay off, it wasn't the cashier's fault if it didn't ring up right. She whirled around and in a snooty indignant voice asked if I worked there. I took so much pleasure in saying "no, I USED to work here, but quit because I got sick of dealing with people like YOU" and said it loud enough for people around us to hear. She turned back around and didn't say another word. When it was my turn to check out the cashier whispered "thank you". If you see someone being abused, help them.
I remember a time in walmart i was in electronics. You would get people with shopping carts full of product and they would get mad if you were like no go to the front...
Them getting free store credit is exactly why they act like that. They're rewarded for their childish behavior, rather than told to fuck off like they should be. Lawl at trying to rob the store with no weapons. "GIVE ME THE MONEY!" "No."
The person who coined the phrase "the customer is always right" was a customer trying to pull a scam. I'm sure of it. I never heard it from a customer who wasn't trying to pull a fast one.
I think, "The customer is always right" was coined by the CEO of JP Penny (or a similar department store) back in the day. As I remember the story, a woman tried to return something she had already worn. It was like $25 or something. Anyway, she went to the store, and after a long conversation about store policy, the clerk told her they couldn't give her a refund. She then asked to talk to the manager. The manager had the same long conversation with her about how it was against store policy. The customer was pissed and went home to call JC Penny's corporate office. She wasted like half an hour of the operator's time re-telling the story up to this point. The operator then put her through to customer service. Customer service then explained the policy yet again. She asked to talk to his manager. And again, the manger said it was against corporate policy. She called almost every day for the next month. She then started writing letters to anybody and everybody in the company until it finally reached the attention of the CEO. Anyway, the CEO was pissed. While it was corporate policy to not accept the return and refund the woman the money, the woman had wasted dozens of manhours of store associates, management, and corporate officers. That wasted time cost the company hundreds, maybe thousands of dollars. All of which could have been saved if the associate or their manager gave the woman the $25 when she tried to return the item. "The customer is always right," was added to store policy after that. In its context, it makes sense. However, out of context, it's leads to a lot of retail employees suffering a lot of abuse from customers and managers alike.
Whoever coined the phrase the customer is always right, I think it is more geared towards don't try to sell something a customer doesn't want. If they want a Ford, don't try to sell them a Chevy. As far as retail goes, the customer isn't always right as soon as they start berating employees.
Cody I get a huge chuckle out of "The customer is always right..." And I've added to the saying... "The customer is always right... To varying degrees of correctness. Sometimes they are 100% right(but let's face it, not often). Sometimes they are 0.000000000000000001% right (far more common in my experience).
I worked at a local liquor store that was two store fronts away from a Subway. A regular lady customer came in one day and asked to use our private bathroom. We don't let customers use the bathroom (exceptions maybe for customers who have very little kids or extremely old customers. You know those who cannot walk two doors down) since it goes through stock of little liquor bottles and one of the workers would have to escort them to the bathroom and wait for them to be done and escort them back. This customer did not like our policy very much and after arguing with us for a long time went to a corner of the store that we could not see from the registers. Dropped her panties squatted down and proceeded to urinate through her dress opening directly onto our floor right next to the wines.
I worked retail for a long time as well and I can tell you, I think everyone should work retail for at least a year lol. Man I got some stories of my experience in working at a convenience store for 11 years of graveyard in a not so good area. :P
When I worked at Dollar general I had several weeks where once a week I would check the bathroom and low and behold some one had had explosive diarrhea all over the toilet sink and wall. I mean wtf did they aim? I closed the bathroom for a month for " repairs" and it stopped. It was one of the homeless people that would come in to buy smokes or something to eat from the money they begged.
Hey man. I went into my closest (40 miles away) GameStop and I had all of these things happen to me. The desperation for members "how great the deals are": we're accepting trade in tech. I gave the flyer about it.. it's so sad. That's just a part of the story.
I used to work in a sports shop in UK and someone had tried shoes on and put them back on the on the display they were from but not without leaving a piece of shit right next to them and then just camly left as if it never happend
One day when I was working retail in a Firearms Department of an outdoor products store, I had an irate customer demand we refund his money for a used gun he had purchased. (All gun sales are final. That's a law). I told him you know you have a warranty on it we can send it back and get it fixed and he said no it must be refunded. So I call a manager manager explain to him the best we can do is that a fix it for free or buy it back from him. So there's a grown ass man waving a gun around threatening everybody in the department that he's been robbed and he's calling the police. One of the managers must have said something behind the guys back as they walked away because then he snaps and starts yelling at me more and demanding an apology. I apologize profusely for something I didn't even hear. but long story short he got his money, we bought the gun back but we only gave him 60% of what he paid for it.. store policy. It was a rough day.
Your last story reminds of when I worked at a Gas Station on a Army Base. A customer came in one day mad that we no longer sold Diesel and that he was almost out. Me and my manger explained to him we never sold Diesel, He calls us a lier and says he has bought it many times before. We even told him we don't have Diesel Tanks installed here. He complains to HQ and me and my Manger get written Up. The kicker is the only Gas Station on base that sells Diesel in on the other side of the Base from us.
Home Depot!!! 1 of my 3 "bosses" comes up to me & tells me, that a lady coming into the store can't bring her dog inside the store! & then informs me to inform her that she can't bring her dog inside the store! So, I did as 'ordered'! Her tiny dog in her purse!!! She got upset upon hearing me telling her that she can't bring her dog inside the store! Even saying that she'll never shop at the store ever again! Guess what? The store manager shows up! She gets in my face about what happened! I politely tell her that the other 'boss' had told me to inform the lady (with the tiny dog in her purse) couldn't bring her dog inside the store (I know this is getting repetitive)! The manager turns to the other with a glare as he is retreating from the area! I get 'yelled' at by the manager, then HR, the the other manager (who started this whole problem)! I got written up, had to do computer work training for whatever...ugh!!! I only followed orders darn it!!! Pickerington Ohio store!!!
I once had a customer who climbed up three stories of railings to get two pieces of plank from a package lying up there. He then sawed the planks off and took them to the counter. He was mighty suprised to learn that the planks were from a pre-cut car-port that he had now ruined and had to buy. I guarantee that those were the most costly planks anyone has ever bought in the history of planks(about 200 dollars). He got the whole car-port ofcourse but what was he going to do with it now that he had ruined it and it seemed like he didnt even know what the fuck a car-port was.
I got fired from Valero Corner Store in 2013 for “selling Alcohol to a minor”. I was a minor myself, 19 to be exact and I was working graveyard with a coworker who happens to also be my friend from high school. As he manned the register I was in the back stocking the sodas from the walk in fridge, I usually put in my headphones and knock out an hour worth of work and we switch off. Before I finished stocking my friend/coworker saw another one of our friends from high school come in and sold him a 18 pack of beer. He put it in his truck and as I walk out of the fridge area and to the front I saw him come in and said hi to him shaking his hand and he said he needed some ice bags. (Oblivious to the beer) I rang him up for the ice bags and we shook hands again and he took off. He apparently ran a red light and was pulled over by a cop, cop found the beer and our friends broke down in tears and “gave us up” told the cop where he got it and who sold it to him described us in detail. The cops showed up and arrested us both and the manager came looked back on the cameras, cops let me go but my friend stayed in handcuffs and when they left the manager told me to finish my shift. The next morning when my shift ended he came in and told me I was being terminated for being an accomplice and didn’t do anything to stop it he said I had perfect view from the fridge as you could see through the glass at the register and he said I saw it and that’s why I conveniently came out as he left to come back in.
Wow your name is like a superpower! I went in to pick up something for my son and they asked if I wanted to pre order I said something like well Camelot.... And the associate went pale and said please don't finish that sentence, if I even say that name I'll loose my job. I'm actually pretty mad at myself for putting a poor service persons job in danger just to be a wise ass
If that happened to me, what happened to the old man who thought he'd get a pen, I'd straight up say, "Holy cow. I'm a moron. Sorry for wasting your time." cause at that point there is no place to hide so you might as well be honest.
I once heard someone fart into the PA system at a retail store. It was one of the funniest things I have ever experienced in my life. The entire store went crazy after that.
0_0 that's as bad as a story I'd heard from an ex walfart employee who'd snuck back in late at night n switched all the direct tv recievers on to the porn channels
@@CJ-rf9jm I didn't work there. I was only a customer, but that moment was hilarious. If I had to guess it was just a customer who knew how to operate the PA system and wanted to pull off a funny joke.
Love the channel man. Started watchin because your cute but stayed for the real retail talk. Work at target and need more retail people on RUclips lol. Keep it up you handsome man!
My first job I was a bagger for the commissary (military grocery store). There's a very rude customer. She wanted everything in her reusable bags. There's a certain way we bag. Not mixing meats with dry or mixing soaps and whatnots with food. I ran out of reusables and started to use the plastic she took the stuff out my boss walked towards mine and my partners lane to do my work. He walked away because how rude she was. She placed a tip (we only made tips) "This is only for you" she said to my partners in front of me. Either way it was her tip.
When I worked I GameStop if parents tried to leave kids in the store we'd tell them we're not a daycare and we will kick the kids out without adult supervision. Some of them didn't believe us, lol
Oh I can imagine the look of the parent's faces when they see their kid's standing outside lol
@@Humanimal117 generally priceless 😆
@@fillerbunnyninjashark271 and then they want to get mad at you because you don't get paid to be a babysitter
@@thepassingstatic6268 that was the least of our worries 😆
I`d call the police n report them for abandoning their kids in the store, same goes for that idiot who left her infant with a stranger behind the counter for 40 minutes. That`s child endangerment.
I use to love the "get a real job" I always respond with "well my landlord likes my fake money from my fake job so I'm good"
lol theres 50$ an hour jobs that just take going to college, your saying you dont want that? not being able to get those jobs is your fault. not trying to sound mean, when people tell the truth to a human being it bothers said human being, its just human nature
@@dankhill6851 good job being an ass. Some of us have a college degree, long term management experience etc and still barely scrape by.
People do what they have to in order to make ends meet. If you think insulting someone for that is proper then you're a stuck up piece of trash. Sorry if you don't like hearing the truth *shrug*
@@dankhill6851 Wow dude lol
Jacob Drake Wow what a dick comment there. I know friends that went to college and can’t find stable work in their fields. This whole assumption of going to college and that everything will be alright afterwards is nonsense. It’s not always alright, usually people struggle to get jobs in their fields of study post college.
Jacob Drake there’s also jobs that will pay that without a degree. College is nothing but a scam in most situations
I worked retail for years. I hear all the time how the younger generations are entitled. They are nothing compared to some older people. It is my belief that the customer is always right mentality has caused a lot of these feelings of entitlement.
@sandy v. blame bill clinton for china.
@sandy v What Bill did was the free trade with china as they were already stealing ip from everywhere.
@@vagabondwastrel2361 Nixon was the one who opened the doors to China, not Clinton. Clinton just made it worse.
I think that whoever made the saying: "The customer is always right" had that statement revised. I think it was originally: The customer is always in need of a right hand from a heavyweight champion.
I think the phrase started out as more of a guideline to mean 'if in doubt, assume the customer is right'
Which is actually pretty reasonable.
Then some fuckbrain decided to make it an actual rule. Now customers can abuse staff willy nilly and the business doesn't have the balls to tell them to go fuck themselves.
It was in reference to items a store carried and pricing. It had nothing to do with sales, discounts, customer service, etc. What it ment was that if you don't have things in stock that the public wants, at a price they think is reasonable you won't make any sales. It had to do with issues of adds being put in the paper offering a particular quality item at a great price and then when people went to buy them the store would always be out and would push other, similar/shittier items at close to the advertised items cost. It was bait and switch. The person who coined the phrase did so when he promised to carry things people wanted and not participate in the no/super limited sales items and carry what people wanted to buy, not necessarily what he could make the most profit from.
You win
Mike Tyson would agree.
The customer is always right in terms of taste is the more accurate quote. It was maybe Heney Ford when he was referring to people wanting their own custom colors.
Customer: "I forgot my coupon."
Me: "We haven't any coupons out at the moment."
Customer: "Can I speak to your manager?"
Me: *sigh*
But then it feels so good when they find out you were right all along :)
Meh, doesn't matter to me if they want to waste everyone's time. I get paid the same regardless and it gives me a story for later.
Coupon customers are idiots
What you said about being a free baby sitter while working at gamestop reminds me of a situation that occurred when i worked there. Often a couple would drop off their son for an hour plus while they went and shopped at near by stores. He would cause all sorts of havoc while there, disrupting customers, rearranging shelves etc. One day he decided he would take a nap on the floor by the registers. My ASM woke him up and said you need to leave, you cant do that here... where are your parents?? The kid replied... "I dont know, they said they will be back soon." Almost 2 total hours later his parents show up. He tells them the Gamestop man was mean to him and he was crying. So his parents then went down to the target store that is in the same shopping complex. They purchased around $300 dollars worth of nintendo Wii hardware and games. They then called the DM and said our ASM harassed their son and they had intended on spending hundreds of dollars in our store, but because of the harassment they went to target instead. A few days later my ASM was fired. I learned later that the couple returned all the merchandise to Target a few days later. They litterly did this just to screw over our ASM. Oh and yea... the ASM was denied unemployment because of all this. Our store leader even showed proof of all of this to our DM and RL... showing that the kid was CONSTANTLY dropped off for over an hour or more at a time.. and that he was SLEEPING ON THE FLOOR near the registers.. and that the couple returned all the merch to Target days later. Gamestop HR couldn't care less, they rather get rid of an employee that had been there for 5 years than learn the truth of the situation.
Long overdue to turn those idiot parents into the cops for child abandonment.
What happened to the ASM? Did he find a new job?
The man that coined the phrase "Customer is always right" ran a department store in England that went out of business and filed for bankruptcy.
My response to that gift card lady. "GET OUT OF THE STORE. You don't even get to keep the items you got."
Im a retired manufacturing manager at general Electric. I worked at Walmart for 7 years just to have something to do. I look no shit from management or customers. I never missed and could work circles around the young ones they put up with me. I used to tell the store manager that if I ran my shop back in the day the way he ran this store they would have fired me. And they would have. I finally just quit this year but I still go in just to f*uck with them.
The 18 dislikers are guilty as hell of pooping in underwear, and leaving them in the fitting room, and being Karen's at the cash register.
I was a Manager at a Grocery Store. One day I had a elderly couple asked me where the rest room was. I told them, and I then went about my bussiness. A few minutes later I started walking down the aisle where I first ran into the elderly couple. There was a diarrera trail starting at that spot. I followed the trail through 3 aisles until it came to the Mens rest room. Just then the elderly couple came out of the Mens rest room. I could see the poo all over the rest room floor, and toilet. They said nothing, and left the store. The owner of the store came along after following the trail, and instructed me to grab a mop and clean it up. He wouldn't let me pass the job down to a lower employee. I think he was trying to get me to quit since I was there for many years. I started by the dairy, and produce aisle which I was sure the smell was absorbing into the produce, and dairy. The mop was only making the poo smear all over floor. After I finally got it all cleaned up I took the mop out back, and set it on fire. I thought about jumping into the fire also.
I dont wnat to work at all....I dont want to deal with people or problems like this...
@@PrincessofKeys you definitely don't want these problems. literal pro tip, since you have to work in one way or another, go to college pursuing a well-thought-out sustainable career (like software development, understanding you can be fired from any of them so it doesn't matter, or just be your own boss). EVEN if you have the ability to glide through school, coasting on perfect score high school tests, college is different. it won't guarantee a middle-class living, but it will keep you away from the majority of these problems (AKA retail! RETAIL IS THE WORST). i spent WAY too long to learn this lesson. right now i deal with a lot of crap, and am severely underpaid, but it's not literal crap i have to physically touch anymore, and when my car breaks down i can actually get it fixed.
@doodoostickstain software development? With the amount of social justice warriors in the tech field? If I were a kid again I would go directly into construction. Great pay and you can start your own business in under five years if you work hard with basic financial management skills. The demand and wages for car mechanics are going to go through the roof soon. Also the job security is insane.
Whoever said the customer is always right, never met the customer, am I right?
They were the customer.......and I'm sure they were an asshole
No, it's just a rule of thumb to deliver good customer service.
People suck on both sides of the retail transaction. Watch Silent Rob's or Bobboom's or CleanPrinceGaming's Gamestop rants. A significant portion of the rants are about the company employees, not the customers.
The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge's department store in London
@@CriusMiyu Actually, it started in April 1905 with a much longer statement, then was reduced in September 1905 (These are the earliest published/provable dates) to "Right or wrong, the customer is always right."
Edit: IOW Selfridge was, if nothing else, a brilliant marketeer, in that he took something that had been published in an official employee handbook by Sears Roebuck 4 years prior, shortened it by 3 words, and claimed it as his own. And it WORKED. Most people still believe he coined the phrase, when really all he did was market it as part of a publicity stunt. Brilliant wordsmith? Maybe not, but he was a good salesman, still fooling people for over 100 years!
100% Agree with this comment
I once had this old woman come into a clothing store I use to work at and all she was wearing was a diaper and shirt that exposed her back. It was almost like a hospital gown but didn't go down past her thighs. A customer came up to the manager and complained about the woman wearing only a diaper that clearly was hanging off her butt. This woman was at least 65. The manager on duty would not go up to the woman to tell her to leave for indecency. None of the associates would do it. I had worked in the hospital before so I knew how to deal with these kind of people. I went up to this lady and whispered to her, "are you aware that you're not wearing any pants?" She dead looked at me and said, yes i took them off. I said "Oh, okay. Well do you have them with you because I can't have you walking around in your underwear." She literally pulled her shorts out of her purse. I escorted her to the bathroom, waited on her to come out and that was it. It's just ridiculous that the management refused to act compassionately like they didn't know how. They were basically laughing at this woman. She was apparently a regular, but never came in without pants. She was definitely a gross old lady but i still showed compassion.
Good on you girl cuz sometimes they don't know, their minds aren't there, especially when they get really old. Well 65 really ain't that old. I might just be saying that cuz I'm almost 45 and 65 is only 20 years away from me. 😁 God 20 years and I'll be 65. Damn 😭😭😭😭😭😭😭😭😭😁
@@tena2sweet I'm a man but thanks. She was probably more in her late 70's. Compassion goes a long way.
@@nick_jacob sorry should have paid better attention to the name. 😁
Its so satisfying when a customer is proven wrong :)
If I got a customer like that, I'd just say, "Leave the store. You're banned." If she didn't leave immediately I'd call security. If there was no shop security, I'd call mall security. If that didn't work, I'd call the police. Trust me, I work with security and they would drag her out by her feet if necessary. Last person to give them shit got slammed against a wall and the wind knocked out of them. They haven't been back. Another store took a guy around the back and kicked the shit out of him rather than call the police 😂 PS I live in Scotland where we don't take shit, lol.
American retail chains usually fall all over themselves to humor customers no matter how out of line they are. As you might imagine, it's created an entire race of entitled retail shoppers who believe that we exist to serve them for we are the underclass and they the landed gentry. It's gross.
That's where retail in America fucked up. "The customer is always right." I'd add an addendum to that. "Some customers aren't worth having.
As in... sure you can't exactly tell anyone that what they want is wrong because it doesn't operate on that level, but if their needs can't be accommodated by what you can offer them, why go to extra lengths to keep them coming back to take even more away from you? You're killing staff morale, which is devaluing the money you toss into payroll - their individual value and usefulness to you drops, and then you're passing out free merchandise and credit to customers you will never please. Meanwhile those people are taking away from shoppers who's needs can be MUCH better met by your business, both in terms of what you can do for your better customers, and in terms of the experience that people who actually support what your business does have... what kind of environment it is and how people act in a store matters. It is the reason I haven't been inside a Wal-Mart in years. Assholes amok. And the thing is, I worked retail for nearly a decade, so now knowing I no longer have to bite my tongue, I won't. And that's not a great experience, either. More bullshit in my day, that I as a customer should not be dealing with on behalf of their business philosophy. We're fortunate to be living in times where it's completely optional here.
And it's like people are just brainwashed to accept it. They hate everything about going there, but they say it's the only place they can get this or that. People build up a lifestyle with certain consumption habits when they make it their main retailer. It's kind of spooky... it's like Wal-Mart has been engineered to twist people's perception of value around in its favor. The reality is that there are a million different ways to get what you need in this economy, each with different pros and cons. Wal-Mart has a way of funneling both employees and customers down this one-dimensional path when it comes to their habits. It gives them tunnel vision. You tune out a lot of things.
And those things should matter to you, too. It should not just be what Wal-Mart wants you to think is best about shopping at Wal-Mart. I think they're pulling the wool over people, getting them to overlook a lot of things that wouldn't fly elsewhere. If it was any other place you'd be so mad and annoyed you'd never come back. Wal-Mart trains everyone to internalize it and come back for more instead, when the rational thing to do is avoid (yes, it is entirely rational to avoid Wal-Mart!) People develop a subtle "Wal-Mart-complex" that frankly gives me the heebs.
It affects a store on so many levels it is not even funny. There are so many downsides to trying to cater to such a wide sweep of people at a level just mediocre enough to pass. The big outlets pull it off only because they are big enough to take the hit from swaths of dumb customers, the wrenches they throw in general ops, and the problems they cause for other customers. They've already found other ways to keep the affected ones to stay anyway... which imo is kind of insidious - the store is creating a situation that almost seems to promote and reward people's bad behavior, while the victims (also customers many times) do nothing but keep shopping there begrudgingly... but that's neither here nor there.
Another way to look at it: it makes them not do as well for their size. Smaller retailers can't even afford these 'retention' practices. But that's okay - these mom and pops places are seeing a huge resurgence here, they're stable now, for that very reason. For the customers that are truly 'for' them, they can go above and beyond in what you actually get for your money. People appreciate going into a place where everybody (customers too) are on the same page about how things are. So people who come back, do so consistently. And because they're happy, are content to spend more money there than elsewhere. A place like Wal-Mart can't replicate that because they reach for such wide accommodation that pretty much any asshole who wants to walk in can be a regular. And coincidentally, nobody wants to spend a lot of money at Wal-Mart. Meanwhile, they'll blow thousands on Amazon.
I think at some point people are going to get tired of that. Better options are popping up, and people are slowly gravitating towards those. Give it more time and the same thing will be happening to larger retailers that has been happening to smaller ones these past 10 years. The strategies used have hit their saturation point and the trade-off for the customer is no longer favorable to them.
What's the saying you never hear working in retail? "Try to please everyone and you wind up pleasing nobody."
Well... you will hear it from certain managers. I had some like that. And I was one a little later on. What's sad is that people who think like that are basically splinters, when it's actually something you need to know to make it in that environment. If you try to do it the way corporate wants it, it causes all sorts of big, yet unseen problems. You lose good customers as bad ones take over and dip into profits, as well as general morale. Everything slowly falls apart. Sad to see. I remember many times having to cover for people who I knew did the right thing. I used to have to cut people off and even kick them out all of the time. I've had to hold down protocols for all staff and customers that don't perfectly reflect policy (basically "this is what we can do for you and if that's not enough, maybe somebody else can help you.") and painted a different picture for my DM. Fortunately they tend to have an affinity for numbers and checkboxes. It's bullshit to have to run that kind of shit just to make sure people get the treatment they deserve... or sometimes the ONLY treatment they deserve ;)
Press X to doubt
Uuh brutal much?
@@PrincessofKeys Yes, I feel it is, but that's the country I live in. Consider that the last time the police were called out, staff weren't allowed to go home until after 10pm. Now consider some idiot steals something at 8pm the next day. Hardly surprising that security decided to beat the shit out of them, rather than lose another day of free time. They only have enough time to go home, eat and go to bed, so when someone fucks that up, they fuck that person up. It's this new thing called equality :o)
"The customer is always right" is meant as a rule in macroeconomics when dealing with supply and demand. The customer is always right because the customer dictates demand. Whoever started using it for retail situations is an idiot who deserves to be locked in a dark cell forever.
Yeah at some point the term was used as some kind of catch all by everybody that's like oh the customer can do no wrong essentially.
that's a horrible philosophy for even a customer to have that some entitled BS if ever I've seen it. you have a kid you're too young to deal with and you don't want to have to drag it around and you just like here can you watch this for an hour or two or three while I try to have a life no that is definitely not cool and that is a complete piece of crap that would even think about it let alone actually doing it.
the other common saying I hate that I think came from customer is always right is "I pay your check". So they think they can talk down to you.
@@bubblebreeze1635
It's basically the customer can be a POS because hey I'm paying you to do your job technically so I can treat you like absolute crap. The thinking and mentality there is just short of psychopathic.
Yeah I used to work dispatch at a cable company call center and if customers wanted the tech there that day reps would just drop them on my line. Then when I said the schedule is full for a week they'd go crazy
they follow that rule at mcdonalds when it comes to making the customer happy not matter what there employees are to blame even if the customer is straight up lying
It is 2020, I think it's only going to get worse. Idiocracy was a non-fiction movie. We have been devolving for at least a couple decades now, and it really shows.
I would hate to think that people from the 80's and early 90's are the last generation to see what reality, values, and manners are, before it devolved into what society is today. I've seen and done dumb shit before when I was younger, but not nearly as bad as any of this shit.
My personal code is that nobody has a clue about everything. I've learned that from having to hand out advice to various people that had little clue on the spot. Then again, I've seen people be stupid enough to actually call Indian tech support scams and believe them.
I love watching your videos, especially about Walmart. I was a salaried manager there for about 13 years ( various levels, including store manager placeholder), and the videos always bring back memories. I have all kinds of crazy stuff from customers to learning how to perform white collar crimes lol. At this point in my life, any NDA's and crap mean nothing anymore, I'm never working retail again and screw that place lol. I'll look into contacting you, but please keep up the great work.
As far as “the customer is always right” i was going back and forth with a customer about something pertaining to a deal he wanted me to make with him on some buster bags of mulch and he hit me with “you know the customer is always right”. I replied with “not here” 😂
Your awesome. Most jobs won't let you get away with that though.
Worked at a food store when I was younger and a lady came in and was buying like a snack and a drink came to like 3.25; she handed me 3 dollars and a Susan B Anthony dollar coin (which is about the same size as a quarter). Seeing her error I quietly said "ma'am this isn't a quarter, it's ac-" she cuts me off and starts yelling
"No!" Snatches the money back and starts slamming it back onto the belt one at a time.
"This is one American dollar, this is one American dollar, this is one American dollar and this (waving the dollar coin in my face) is a quarter, 25 cents. God don't they teach you kids anything anymore I swear you need to be sent back to kindergarten I can't believe this place hired you if you can't do math my dog could understand. How dumb are you?"
I calmly said "my mistake" and just took the dollar coin and treated it like a quarter.
"Well at least you learned something today" and she stormed out. I have soooo many other stories.
Well, at least she left you an unintended tip!!
Something like that happened to me before, but replace a woman giving you more money than intended and flipping out, you try to tell someone that the price of a game went down and they're arguing you to death about paying the sticker price
Do people older than 60 need to revisit kindergarten themselves ?
In my experience working in a lab for a decade, I've found almost all PhDs I've worked with are just so dumb. Might be able to tell you the theory of how some incredibly complex process works. Can't screw in a light bulb, literally.
It's like they got all the brains but no common sense.
When I worked grocery, I used to smash bread and bash eggs if the customer was rude. It was very satisfying
How did they not see you?
It’s not worth potentially losing your job over $5 worth of eggs and bread.
You know, you're the only channel I give the thumbs up at the beginning cause you ask so nicely and always make it worthwhile.
I hope you do more videos like this.I do like your other videos as well, but this is a nice change-of-pace and it's super entertaining.
Im a very Hands-On district manager at a smoke shop chain in Texas and there's all sorts of crazy stories about customers here at my shop that I can relate to. Only difference is all of my customers are on drugs lol
That thong was the turd splitter!
In the words of the great George carlin " who ever coined the phrase the coustomer is always right was probably bleeding from the asshole" great video man keep it up
I worked at Home Depot for four years and the motto for the company is "the customer is always first", not that the customer is always right and I love that motto because I use it all the time to shut people down who would get sassy with me.
I wish I had your freaking accent, man! I've watched about six of your videos so far and I'm honestly hooked. Keep up the good work and don't let the haters get you down.
I worked at a Gas Station for 3-years while I was in college. I literally had customers say to me, "don't you know the customer is always right?" My reply was always the same (with a big smile on my face), "yes, I've heard it. It isn't even a little bit true, but I have heard it."
Oh, I had that happen once. Manager wanted to write me up over something she knew was a lie. Just to appease the customer. When she asked me to sign it I asked her if she really wanted to be the reason the company gets served. Never saw the write up again.
No no thank you sir for giving us a voice that we can’t use or we will get fired for it. Your doing all of us a huge Favor! Thank you!
4:36 kids should never bring their face to a gun fight!
Ya I'm eating, imma come back in a min. Lol
Good call.
Thank you for the heads up.
Poo
I'm listening to this while I'm working and I can relate so hard to this crap. I worked at a self checkout at a grocery store for about 4 years that was suppose to be 20 items or less. No one ever listend or cared about that. They only started trying to enforce it after I started calling the managers everytime I saw someone trying to steal. Which happened multiple times a day and always from people who had much more than 20 items.
craziest thing I had was working at the tech bench at best buy and a guy was made that his new computer wouldn't work after plugging every thing into a surge protector. and we said did you plug the surge protectorintothe wall outlet and the guy replied the instructions on the surge protector said nothing about plugging it into a wall outlet!! to this day I swear some customers are just plain stupid!
Yeah lotta people are that stupid with technology. I worked in an electronics parts store years ago. The assistant manager was bragging about his new computer that had as he claimed, I shit you not, "28 jiggly burps". Of course he was the same guy who screwed his old computer by constantly downloading porn without any kind of anti-virus installed. Not surprisingly he did the same thing on all of the store computers including the POS systems at the front in full view of customers n the front windows. He was there over a decade doing that every damn day n never got fired either.
@CAMELOT331
The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge's department store in London
It makes me want to build a time machine and kick the guy in the nuts for coining that phrase, BTW I work in a service deli and I get all sorts of crazy people
You have one of my favorite channels to listen to on the way to work in the morning. I was dying laughing during this video 😂. And nice job on the video title. It may have been clickbait, but it was actually a funny video.
Here is a juicy one for your next retail horror vid,
During my late teen years I was working concession stand at a local movie theater. One day this married couple in their 50’s approached my register when they were mid-argument. They put in their order for a Large popcorn and a few other items then continued their argument which by then had escalated into them screaming at each other. While the food was being prepared, I returned the lady her change which she absentmindedly snatched up and threw somewhere in her purse because she was more focused on yelling at her husband.
When I had finished preparing the Large popcorn, I placed it on the counter-top and the lady grabbed it and tried to throw it at her husband, but she missed and it ended up going into the garbage bin (thankfully, I would have had to clean that mess.) She then turned to me and started yelling at me demanding that I give her back her change which I had already returned to her. She was pretty convinced that I didn’t give the change to her but I wasn’t going to throw off my register (which would have been an automatic write-up) and give her free money just because she angrily demanded it. I held my composure and politely told her that she had already been given back her change and that she should double check her purse. It literally took her 5 minutes of shuffling through her purse, at one point I saw her hand go over the money but she couldn’t see it from her angle. I almost wanted to reach in and pull it out for her like a bunny out of a magic hat because she was having so much trouble finding it, but was scared it would make things worse.
She eventually found the change that I returned to her, and instead of apologizing for her mistake she said ‘ I accidentally dropped my popcorn, could I get another one’ even though I had witnessed her try to assault her husband with it just moments before. Theater policy was that Large Popcorns get one free refill so I couldn’t really say no. I replaced the popcorn and the couple had went on their way. By then they were beginning to calm down but gave no apologies or any sort of acknowledgment for their behavior. I then had to fish out the first popcorn bag that they threw at the garbage so I could mark it down as damaged goods for inventory account.
I have shunned Gamestop because of your videos. I currently work at a locally owned restaurant and no matter how many times I read back an order, if the customer says I got it wrong it is my fault somehow. Even when bosses hear me reading it back. My fault, and they yell at us right in front of customers and employees over petty shit. The number of contradictions is undeniable, if you do something without being asked yelled at. If you don't do it yelled at. I know most have been there.
I worked at Walmart for eight years.... The worst I saw was someone who placed shit in the pocket of a men's coat. One of my co-workers discovered that.
The one Game Stop in Auburn, AL is closing. There are two more in the next town over but I'd guess that one of those will also close. The Auburn location had signs saying 5-50% off. Yet there was no notification of what discount was for what item. The one employee also looked VERY happy to be there.
I work at the Depot: I worked the whole front end including returns/ customer service. I got a call from someone one like the doctor PhD. They were looking for a specific thing. I tried to look it up online and told him nothing came up. He starts trying to belittle me. Saying how him and his friends talk bout how dumb Depot associates are. Bluh bluh bluh. I told him please hold and hung up.. 🤣🤣🤣. I dont play those games
What you really should have done is said "please hold" and just put the phone down for at least 5 minutes and THEN hung up. What a PoS!
Dude, it’s scary how right you have been at GameStop’s shit storm. My local GS, I actually worked there and got fired long ago as it was my first job(long stupid story), is closing and one of the employees I’m cool with was told they gotta up their sales even though the store is closing at months end in order to have a chance at being transferred to a still open store otherwise they’re all just getting laid off.
That reminds me when I worked in a cell phone store and a customer insisted we sold a flip phone iPhone! When I asked him where he heard this, he showed me an article from April 1st! It was September. I thought he was joking but was very serious and left in a huffy when I pointed out the article was fake
*just imagine working in cell phone sales* it’s only a matter of time until somebody spills the beans on that shxt show. It’s even worse than car dealerships
Like what one of our associates always says, "Walmart Daycare"
My brother-in-law's ex-mother-in-law cuz his 1st wife passed away. He said that she (mother in law) would poop anywhere. one time they went to Walmart and she squatted in-between one of the clothing racks while they were shopping and took a big old dump in the center. He said they had to hurry up and get the hell outta there. And another time he was helping her into the car and as she was climbing up into the car he felt something hit his foot, he look down, she done shit while climbing into the car just let it fall out. 🤮🤮🤮🤮😂😂😂😂😂😂😂😂 From what I understand she wasn't that old, like in 60s.
We had a lady and her toddler come in twice in the space of a week and both times she asked whilst putting her toddler in one of the display cots to look after her toddler while she shops each time we said no she got mad on the second time she threw a clothes hanger at a manager as she stormed off.
You were right. I lost my socks. They were knocked off. Lol
Omg that last one was priceless. I used to work at a Walmart in my local area and I hate ppl when they had full carts of stuff. And sad part is u can get in trouble if u refuse to help them. I also hate when ppl get 100 cash back when u just opened a fresh til. Like rly? It's easier to go to self check out for that. Pretty sure anyone who works retail has their own stories.
The stories are the only thing keeping any of us even remotely sane.
Sabrina Miller was store standards at the local wallyworld, it was my second day on the job and I was tasked with cleaning the FAMILY WASHROOM, well long story short I found a baking whisk covered in someone's shit.
i dont know how you talk about all these terrible things happening to these people but yet i laugh so hard because of how you talk about the situation.
The phrase "The customer is always right" was coined by Harry Gordon Selfridge founder of Selfridges, a high-end department store, now a chain of stores, in the United Kingdom. He was referring to a customer always being able to purchase the item they wanted, as long as it was an item the department store sold. Basically, he believed his store should never be out of stock. That's it.
I got cussed out by a customer for doing my job correctly. My boss was even present during the incident and confirmed I did nothing wrong. But I was forced to apologize to the customer and endure the embarrassment of the whole situation. This didn't happen in a retail environment, so the "customer" was a fellow employee. So it's not just retail that has to put up with that kind of BS.
Just wait till i settle into my new job... Then I'll come back here and tell you the horror stories of me working 1 year at a convenience store...
My fist GameStop was one shop down from a Barns and Nobles with a Starbucks. We would have a dozen kids fighting over who got to play what demo machine for hours on the weekends while their parents would chat over coffee like they were rocking the childfree life style and read books for free.
I work outside garden at Lowe’s as was covering inside garden as well since the person in that department was on lunch break. An associate called me over to help a lady with a chainsaw. So i go over and try to assist her and she’s being a bitch because we didn’t have the chainsaw on the self. So i just ignore her attitude and scan the label to see if we have any, we has 2, One was a display and one was either on hold for someone else. So i told her that. She angrily insisted that i look for it anyways. I told her i don’t have one to give her as we’re out. Then she says, “get on a ladder and look on the top”. Not wanting to hear her attitude i did Just that and came back down and said that none of the ones on top were the one she wants. She then just stares at me and after a while and with a furious tone says “well do i have to tell you how to do you job??” I finally snapped and said “look lady, do you want help or not? Because i don’t appreciate your attitude. ” She then started crying and left. I just shrugged my shoulders after that lmao
Azurith Wraith it most likely was for someone else. Had she hadn’t been constantly rude and she gave me some time i could’ve directed her to the nearest location that had more in stock. It’s not my fault if she’s having a bad day. And really it was more like she was a person that cries when their angry.
People suck. Both my kids have worked retail and the stories they told me were infuriating. I always try and go out of my way to thank and appreciate people who work retail.
This video gave me Retail PTSD. Gawddammit Camelot!
My first week at Walmart the maintenance guy quit and I had to clean up a poop swastika off a bathroom stall. not even 7 days in and I'm cleaning up poop. At least at Petco cleaning up dog shit wasn't a real problem but this?
When I was working as a cashier in a grocery store, I started scanning a woman’s order and she yelled, “Stop!” I looked at her, startled, wondering what the heck I did wrong, and she said, “it’s too late now! I didn’t want the radiation exposure. I wanted you to enter all the numbers in by hand -no scanning”. This crazy lady had wanted me to type in every bar code instead of scanning them because she was afraid of the scanner’s radiation.
Too many idiots to count when I worked at a grocery store. The one I remembered was a family who didn't want to calculate their total as they shopped, so they would load three carts full, then place items on the belt in order of preference and two carts worth of stuff would have to be put back on the shelf once their food stamps card was empty
Best thing to do if you are also a customer and see this happening, step in and put the bad customer in their place. Years ago I was in a checkout line of a dept store and this awful lady was yelling at the girl at the register (looked like a high schooler) about an item not ringing up at what she thought it should, and being really nasty about it. I told her to lay off, it wasn't the cashier's fault if it didn't ring up right. She whirled around and in a snooty indignant voice asked if I worked there. I took so much pleasure in saying "no, I USED to work here, but quit because I got sick of dealing with people like YOU" and said it loud enough for people around us to hear. She turned back around and didn't say another word. When it was my turn to check out the cashier whispered "thank you". If you see someone being abused, help them.
I remember a time in walmart i was in electronics. You would get people with shopping carts full of product and they would get mad if you were like no go to the front...
Express grocery lane cashier made my day. Apparently the guy couldn't read the sign.
Them getting free store credit is exactly why they act like that. They're rewarded for their childish behavior, rather than told to fuck off like they should be. Lawl at trying to rob the store with no weapons. "GIVE ME THE MONEY!" "No."
The person who coined the phrase "the customer is always right" was a customer trying to pull a scam. I'm sure of it. I never heard it from a customer who wasn't trying to pull a fast one.
Well damn, I'm not even wearing socks.
That means your feet are coming off instead.
Keep up the great work Cody!
I think, "The customer is always right" was coined by the CEO of JP Penny (or a similar department store) back in the day. As I remember the story, a woman tried to return something she had already worn. It was like $25 or something. Anyway, she went to the store, and after a long conversation about store policy, the clerk told her they couldn't give her a refund. She then asked to talk to the manager. The manager had the same long conversation with her about how it was against store policy. The customer was pissed and went home to call JC Penny's corporate office. She wasted like half an hour of the operator's time re-telling the story up to this point. The operator then put her through to customer service. Customer service then explained the policy yet again. She asked to talk to his manager. And again, the manger said it was against corporate policy. She called almost every day for the next month. She then started writing letters to anybody and everybody in the company until it finally reached the attention of the CEO.
Anyway, the CEO was pissed. While it was corporate policy to not accept the return and refund the woman the money, the woman had wasted dozens of manhours of store associates, management, and corporate officers. That wasted time cost the company hundreds, maybe thousands of dollars. All of which could have been saved if the associate or their manager gave the woman the $25 when she tried to return the item.
"The customer is always right," was added to store policy after that. In its context, it makes sense. However, out of context, it's leads to a lot of retail employees suffering a lot of abuse from customers and managers alike.
Whoever coined the phrase the customer is always right, I think it is more geared towards don't try to sell something a customer doesn't want. If they want a Ford, don't try to sell them a Chevy. As far as retail goes, the customer isn't always right as soon as they start berating employees.
Cody I get a huge chuckle out of "The customer is always right..." And I've added to the saying... "The customer is always right... To varying degrees of correctness. Sometimes they are 100% right(but let's face it, not often). Sometimes they are 0.000000000000000001% right (far more common in my experience).
You sir, have earned a thumbs-up-doodle!
I worked at a local liquor store that was two store fronts away from a Subway. A regular lady customer came in one day and asked to use our private bathroom. We don't let customers use the bathroom (exceptions maybe for customers who have very little kids or extremely old customers. You know those who cannot walk two doors down) since it goes through stock of little liquor bottles and one of the workers would have to escort them to the bathroom and wait for them to be done and escort them back.
This customer did not like our policy very much and after arguing with us for a long time went to a corner of the store that we could not see from the registers. Dropped her panties squatted down and proceeded to urinate through her dress opening directly onto our floor right next to the wines.
I worked retail for a long time as well and I can tell you, I think everyone should work retail for at least a year lol. Man I got some stories of my experience in working at a convenience store for 11 years of graveyard in a not so good area. :P
Whoever said “the customer is always right” has never worked in a retail store.
When I worked at Dollar general I had several weeks where once a week I would check the bathroom and low and behold some one had had explosive diarrhea all over the toilet sink and wall. I mean wtf did they aim?
I closed the bathroom for a month for " repairs" and it stopped. It was one of the homeless people that would come in to buy smokes or something to eat from the money they begged.
It's a soothing southern voice.
Hey man. I went into my closest (40 miles away) GameStop and I had all of these things happen to me. The desperation for members "how great the deals are": we're accepting trade in tech. I gave the flyer about it.. it's so sad. That's just a part of the story.
I know which customer is going to star in his next Halloween story special. Can not wait to see how Dr. Customer gets offed.
I used to work in a sports shop in UK and someone had tried shoes on and put them back on the on the display they were from but not without leaving a piece of shit right next to them and then just camly left as if it never happend
One day when I was working retail in a Firearms Department of an outdoor products store, I had an irate customer demand we refund his money for a used gun he had purchased. (All gun sales are final. That's a law). I told him you know you have a warranty on it we can send it back and get it fixed and he said no it must be refunded. So I call a manager manager explain to him the best we can do is that a fix it for free or buy it back from him. So there's a grown ass man waving a gun around threatening everybody in the department that he's been robbed and he's calling the police. One of the managers must have said something behind the guys back as they walked away because then he snaps and starts yelling at me more and demanding an apology. I apologize profusely for something I didn't even hear. but long story short he got his money, we bought the gun back but we only gave him 60% of what he paid for it.. store policy. It was a rough day.
“What happens if I get robbed and the robber loves to shoot kids in the face?” Bwahahahahahahahaha! I spit coke out my nose man, and that burns.
Your last story reminds of when I worked at a Gas Station on a Army Base. A customer came in one day mad that we no longer sold Diesel and that he was almost out. Me and my manger explained to him we never sold Diesel, He calls us a lier and says he has bought it many times before. We even told him we don't have Diesel Tanks installed here. He complains to HQ and me and my Manger get written Up. The kicker is the only Gas Station on base that sells Diesel in on the other side of the Base from us.
Omg this video made my day lol I called in sick today and told I may get a write up for being sick and haven't called off in over a year
Congrats on reaching 101k. Love your content.
Home Depot!!! 1 of my 3 "bosses" comes up to me & tells me, that a lady coming into the store can't bring her dog inside the store! & then informs me to inform her that she can't bring her dog inside the store! So, I did as 'ordered'! Her tiny dog in her purse!!! She got upset upon hearing me telling her that she can't bring her dog inside the store! Even saying that she'll never shop at the store ever again! Guess what? The store manager shows up! She gets in my face about what happened! I politely tell her that the other 'boss' had told me to inform the lady (with the tiny dog in her purse) couldn't bring her dog inside the store (I know this is getting repetitive)! The manager turns to the other with a glare as he is retreating from the area! I get 'yelled' at by the manager, then HR, the the other manager (who started this whole problem)! I got written up, had to do computer work training for whatever...ugh!!! I only followed orders darn it!!! Pickerington Ohio store!!!
I once had a customer who climbed up three stories of railings to get two pieces of plank from a package lying up there. He then sawed the planks off and took them to the counter. He was mighty suprised to learn that the planks were from a pre-cut car-port that he had now ruined and had to buy. I guarantee that those were the most costly planks anyone has ever bought in the history of planks(about 200 dollars). He got the whole car-port ofcourse but what was he going to do with it now that he had ruined it and it seemed like he didnt even know what the fuck a car-port was.
I got fired from Valero Corner Store in 2013 for “selling Alcohol to a minor”. I was a minor myself, 19 to be exact and I was working graveyard with a coworker who happens to also be my friend from high school. As he manned the register I was in the back stocking the sodas from the walk in fridge, I usually put in my headphones and knock out an hour worth of work and we switch off. Before I finished stocking my friend/coworker saw another one of our friends from high school come in and sold him a 18 pack of beer. He put it in his truck and as I walk out of the fridge area and to the front I saw him come in and said hi to him shaking his hand and he said he needed some ice bags. (Oblivious to the beer) I rang him up for the ice bags and we shook hands again and he took off. He apparently ran a red light and was pulled over by a cop, cop found the beer and our friends broke down in tears and “gave us up” told the cop where he got it and who sold it to him described us in detail. The cops showed up and arrested us both and the manager came looked back on the cameras, cops let me go but my friend stayed in handcuffs and when they left the manager told me to finish my shift. The next morning when my shift ended he came in and told me I was being terminated for being an accomplice and didn’t do anything to stop it he said I had perfect view from the fridge as you could see through the glass at the register and he said I saw it and that’s why I conveniently came out as he left to come back in.
I remember walking in on a women throwing up in one of our bathroom sinks at work with her 7yr old beside her watching.
THAT REMINDS ME I HAVE TO WASH MY G STRING
Wow your name is like a superpower! I went in to pick up something for my son and they asked if I wanted to pre order I said something like well Camelot.... And the associate went pale and said please don't finish that sentence, if I even say that name I'll loose my job. I'm actually pretty mad at myself for putting a poor service persons job in danger just to be a wise ass
If that happened to me, what happened to the old man who thought he'd get a pen, I'd straight up say, "Holy cow. I'm a moron. Sorry for wasting your time." cause at that point there is no place to hide so you might as well be honest.
I once heard someone fart into the PA system at a retail store. It was one of the funniest things I have ever experienced in my life. The entire store went crazy after that.
0_0 that's as bad as a story I'd heard from an ex walfart employee who'd snuck back in late at night n switched all the direct tv recievers on to the porn channels
@@CJ-rf9jm I didn't work there. I was only a customer, but that moment was hilarious. If I had to guess it was just a customer who knew how to operate the PA system and wanted to pull off a funny joke.
Love the channel man. Started watchin because your cute but stayed for the real retail talk. Work at target and need more retail people on RUclips lol. Keep it up you handsome man!
Got fired from Walmart yesterday and haven't felt happier tbh
Was already watching this without socks.
Omg, this is crazy stuff. Can't say I'm surprised by any of these stories though. lol
Funeral suit rentals are the next best thing hahaha
I bet Dotor Customer pulls that routine all the time because they know their purchase will be covered by management.
My first job I was a bagger for the commissary (military grocery store). There's a very rude customer. She wanted everything in her reusable bags. There's a certain way we bag. Not mixing meats with dry or mixing soaps and whatnots with food. I ran out of reusables and started to use the plastic she took the stuff out my boss walked towards mine and my partners lane to do my work. He walked away because how rude she was. She placed a tip (we only made tips) "This is only for you" she said to my partners in front of me. Either way it was her tip.
I made good money back then. 2009 $1000 a month part time 16 hours a week.
I am 45 years old and have been working customer service, not really retail though, since I was 16 and the stories I could tell you would fill a book.