How thoughtful!! my Luba didn't mow for 3 days straight after working properly all summer. Why? It needs an upgrade. Was there any warning? No. Did support help? No. Had to discover it on my own🙄🙄
Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe or the US: support.mammotion.com/hc/en-us/requests/new
It states that both the RTK and the robot most receive an update. I made sure both had access to my hotspot for as long as I could and kept trying to hit update. The robot one failed and gave an error but eventually it somehow downloaded it. Once that was done, I power cycled both the robot AND the RTK multiple times, out of frustration. Eventually it worked again. Just trying to help since they suck at helping. I still have a ticket open with them that they have not addressed regarding all of this. It's important to give them feedback even if they don't give you help, so that they know and so that other manufacturers can learn from their mistakes in my opinion
My new RTK is not binding to the app. No matter what I do, how many different phones I try, it does not bind. I am sure it needs a firmware update but I can't update it because of this. Been waiting ages for a response from support. If there is a way to update the firmware via USB I am happy to do it but I'm stuck without guidance.
Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe: support.mammotion.com/hc/en-us/requests/new
@@mammotiontech stesse condizioni, mi devono rispondere da una settimana, mi dicono ogni volta di aprire un ticket che ho già aperto ma nessuno che mi risponde come riassociare la RTK sull'app, su wifi risulta connessa ma l'app non la vede, che servizio assistenza!!😡🤬
I can talk you through setting it up. 1. Go to your app and make sure ur selected on the antenna piece (RTKbstation in other words). 2. On top right side click on the settings button it looks like an octagon shape. 3. Click on Robot Version 4. A yellow triangle indicates it needs the update...click update. It should take less than a minute to update. Hope this helps 🎉 it's exactly what I did today.
We recommend checking for updates by entering the RTK Reference Station section in the app. If you see a new version available, please proceed with the update. If the RTK Reference Station is not yet bound, make sure to bind it first.
I wasted the entire day updating the software on both the mower and the RTK. What a disaster. Nothing is working like it’s supposed to. My mower has been cutting 2 1/2 acres for months and now it won’t even connect to Wi-Fi after the software update.
@@mammotiontechI don’t think I did the update correctly. When the update screen came up on the app and it said “1 touch update” I thought it meant “1 touch updates both mower and RTK” RTK was not bound when I did the update. I bound it after the update. I think I need to start over and do some sort of reset, bind the RTK, and then do the update.
@@CH67guy1 I also automatically updated. I had no idea RTK was not updating at the same time. Now nothing is connecting even though both were updated. It’s a nightmare to deal with, meanwhile lawn looks awful. Did you figure out hot to fix the issue?
@@irinasmith5588 I was able to resolve the problems I was having on my own. How exactly did I do it? I don’t remember, as I didn’t take step by step notes of what I was doing. I think I got to where everything was properly updated and 100% working again by taking the robot back to factory out of the box settings and setting up the robot and RTK all over again. In the menu where you see “device information”, touch on that and then you’ll see “factory reset”. I’m sure I did a factory reset. Along the way I also did stuff like uninstalling the app from my phone, powering down my phone, doing a hard restart of my phone, unplugging the RTK, remove the robot from the charging station and then power down the robot. Then, because I was so angry, confused, and pissed off, I went and did something else for a couple of hours just so I could cool down! There is no need to power down the charging station because all the charging station does is charge the robot. It has no firmware and has no sort of wireless connection or other communication with the robot or RTK. After the factory reset I then reinstalled the app and then powered on the robot with the robot not docked to the charging station. And then I plugged the RTK back in. Let the RTK power up and locate itself with the satellites. First it will show blue, then flashing green, then solid green. Please note however that once you have everything updated and operating again, the green light on the RTK will not be lit up during nighttime hours. I think it goes off at 8 pm and does not come back on until 8 am local time. Ok, now open the app, sign in, and now you start adding things to the app. First you add the robot. Then you add the RTK, but this is where it gets weird. To add the RTK you touch on “add a robot”, which seems odd, because you probably only have 1 robot, and you just added it to the app. But go ahead anyway and touch “add robot” and then you’ll see your RTK as a selection, so touch on your RTK and it will be added to the app. At this point your robot and RTK will be “bound” or “binded”, however you want to say it. This is the point where you go to the menu and touch on “robot version”. You’ll see that your robot is the earliest version. It will be something like 0.00.000.000. This is where you do robot version update. Just be sure robot and RTK are near each other and that both are near to your WiFi. The robot and RTK will update together and once this finishes you should be good to go. Before you do anything else, go to the menu where you can highlight “robot” or “app” Touch on “app” and under “map layer settings” switch it to “default map type”. Even if it already says “default map type”, switch it to the other option, and switch it back again to “default map type”. Now you should be fully updated and ready to remap your “areas” and start mowing again. What a pain in the ass it was, and during all the time I was trying to figure this out, my grass needed mowed! I cut the full 2.5 acres, and it takes several days to complete the full 2.5 acres. But who cares how long it takes, so long as the robot is doing the work and not me! I hope this helps. Through all this reset process I really was just going through the menus pushing on stuff even if I didn’t know what it would do. You can’t hurt anything by doing this, as the “factory reset” puts all the settings back to factory defaults. I hope this helps you.
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)
Hi sorry for the inconvenience! May I know your device name? You can find it on the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.
Hello, I reported the problem to Mammotion Support two weeks ago. Additionally, the app is not connecting to the camera. The ticket number is #475722 Luba 2, but unfortunately, I have not received a response to date.
Mine too. Luba-VS8TLANP (LUBA 2 5000) I've sent images and video to support but I've had no information about how the issue will be resolved for most of this week.
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)
@@mammotiontech it does, I figured it out by switching from internet connection to LoRa, but I was with customer support for 1.5h and they couldn’t help.
I wouldn't recommend doing this until you have a clear sky, and can set aside some time to troubleshoot. Of my two Lubas, one now thinks that the docking station has moved and my mower is 500 feet away from where it is. The other refuses to position no matter what I do. One RTK has a blue light, one won't even stay lit. It's very overcast at the moment so maybe that's the issue and I'll see if clear skies fix them tomorrow. Two other notes - After adding the RTK stations as separate "robots" in the app, they will say they're connected even if they aren't. I unplugged one from the wall and it still says connected and lets me go into initial settings. Second, the online chat in my Android app is white text on grey backgrounds, so it's impossible to read. So be prepared.
Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe or the US: support.mammotion.com/hc/en-us/requests/new
@@mammotiontech I opened a ticket on Thursday. All the operator could do was ask for screenshots of my software versions, and have me upload logs. I have not heard back from anyone after 4 days. From reading the Mammotion subreddit, it appears that this latest update has caused widespread problems.
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)
Here's step by step: 1. In your app under your antenna pic go to the top right and look for the octagon shaped settings button and click on it. 2. Click on Device Information 3. Click on Unbind I believe this may solve your problem.
Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe: support.mammotion.com/hc/en-us/requests/new
habe heute das Update xxxx.537 auf den LUBA aufgespielt, danach war die RTK nicht mehr zu erreichen, über die APP kann die RTK nicht verbunden werden, schaut man über die Mobil Einstellungen sieht man das Signal der RTK deutlich, RTK ist Grün, Robby ist bereit aber nichts geht mehr
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)
@@mammotiontech thank you for your reply, after big brainstorming i found a solution to solve this problem, main problem was that the robot software dont want to communicate with rtk old software, i delete the wlan of rtk and connect again after this BT show the rtk again and i could install the new update on the rtk and the robot run again, but i think this new software is a step back, he run before much better
Sono nelle stesse condizioni, ho lanciato l'upgrade del firmware correttamente installato e adesso l'antenna RTK non si associa più all'app e non mi sanno neanche dire come si resetta tutto, non ho parole
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.) and a screenshot showing the binding issue?
@@robertomicheli1 Please click on the "+" icon in the app and select RTK. Follow the on-screen instructions to link the RTK to your account, then update the RTK to the latest version. Make sure the RTK is within Wi-Fi coverage. If the issue still exist, please submit a log via the app and let notify us about it.
Hi there, sorry for the inconvenience! May I have your device name (You can find it in the app, formatted as Luba-xxxxxx) and click on Settings, then find Feedback to upload the log?
Well, i just uodated mine a few hours ago, station and robot, and its now out mowong my lawns as usual. Uodate was quick too.
How thoughtful!! my Luba didn't mow for 3 days straight after working properly all summer. Why? It needs an upgrade. Was there any warning? No. Did support help? No. Had to discover it on my own🙄🙄
Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe or the US: support.mammotion.com/hc/en-us/requests/new
I did upgrade and it’s not working, it’s not recognising RTK 🤦🏼♀️I don’t know what to do 😭
they suck so bad at the basic user interface portion. Did you get the error message I got 3 days after upgrading mine?
It states that both the RTK and the robot most receive an update.
I made sure both had access to my hotspot for as long as I could and kept trying to hit update. The robot one failed and gave an error but eventually it somehow downloaded it.
Once that was done, I power cycled both the robot AND the RTK multiple times, out of frustration. Eventually it worked again. Just trying to help since they suck at helping. I still have a ticket open with them that they have not addressed regarding all of this. It's important to give them feedback even if they don't give you help, so that they know and so that other manufacturers can learn from their mistakes in my opinion
@@irinasmith5588see my replies
My new RTK is not binding to the app. No matter what I do, how many different phones I try, it does not bind. I am sure it needs a firmware update but I can't update it because of this. Been waiting ages for a response from support. If there is a way to update the firmware via USB I am happy to do it but I'm stuck without guidance.
Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe: support.mammotion.com/hc/en-us/requests/new
@@mammotiontech stesse condizioni, mi devono rispondere da una settimana, mi dicono ogni volta di aprire un ticket che ho già aperto ma nessuno che mi risponde come riassociare la RTK sull'app, su wifi risulta connessa ma l'app non la vede, che servizio assistenza!!😡🤬
I can talk you through setting it up.
1. Go to your app and make sure ur selected on the antenna piece (RTKbstation in other words).
2. On top right side click on the settings button it looks like an octagon shape.
3. Click on Robot Version
4. A yellow triangle indicates it needs the update...click update. It should take less than a minute to update.
Hope this helps 🎉 it's exactly what I did today.
Do we also have to update the rtk??
We recommend checking for updates by entering the RTK Reference Station section in the app. If you see a new version available, please proceed with the update. If the RTK Reference Station is not yet bound, make sure to bind it first.
Yes
Thanks, very helpful! Does it matter if I add the robot first in the app and then the RTK station?
The order in which you add the robot and the RTK station does not matter.
I wasted the entire day updating the software on both the mower and the RTK.
What a disaster. Nothing is working like it’s supposed to.
My mower has been cutting 2 1/2 acres for months and now it won’t even connect to Wi-Fi after the software update.
Hi there, could you please provide me with the device name(luba-xxxx)?
@@mammotiontechI don’t think I did the update correctly. When the update screen came up on the app and it said “1 touch update” I thought it meant “1 touch updates both mower and RTK”
RTK was not bound when I did the update. I bound it after the update. I think I need to start over and do some sort of reset, bind the RTK, and then do the update.
@@CH67guy1lol 😂
@@CH67guy1 I also automatically updated. I had no idea RTK was not updating at the same time. Now nothing is connecting even though both were updated. It’s a nightmare to deal with, meanwhile lawn looks awful. Did you figure out hot to fix the issue?
@@irinasmith5588 I was able to resolve the problems I was having on my own. How exactly did I do it? I don’t remember, as I didn’t take step by step notes of what I was doing.
I think I got to where everything was properly updated and 100% working again by taking the robot back to factory out of the box settings and setting up the robot and RTK all over again.
In the menu where you see “device information”, touch on that and then you’ll see “factory reset”. I’m sure I did a factory reset.
Along the way I also did stuff like uninstalling the app from my phone, powering down my phone, doing a hard restart of my phone, unplugging the RTK, remove the robot from the charging station and then power down the robot.
Then, because I was so angry, confused, and pissed off, I went and did something else for a couple of hours just so I could cool down!
There is no need to power down the charging station because all the charging station does is charge the robot. It has no firmware and has no sort of wireless connection or other communication with the robot or RTK.
After the factory reset I then reinstalled the app and then powered on the robot with the robot not docked to the charging station. And then I plugged the RTK back in.
Let the RTK power up and locate itself with the satellites. First it will show blue, then flashing green, then solid green. Please note however that once you have everything updated and operating again, the green light on the RTK will not be lit up during nighttime hours. I think it goes off at 8 pm and does not come back on until 8 am local time.
Ok, now open the app, sign in, and now you start adding things to the app.
First you add the robot. Then you add the RTK, but this is where it gets weird. To add the RTK you touch on “add a robot”, which seems odd, because you probably only have 1 robot, and you just added it to the app.
But go ahead anyway and touch “add robot” and then you’ll see your RTK as a selection, so touch on your RTK and it will be added to the app. At this point your robot and RTK will be “bound” or “binded”, however you want to say it.
This is the point where you go to the menu and touch on “robot version”. You’ll see that your robot is the earliest version. It will be something like 0.00.000.000.
This is where you do robot version update.
Just be sure robot and RTK are near each other and that both are near to your WiFi.
The robot and RTK will update together and once this finishes you should be good to go.
Before you do anything else, go to the menu where you can highlight “robot” or “app”
Touch on “app” and under “map layer settings” switch it to “default map type”. Even if it already says “default map type”, switch it to the other option, and switch it back again to “default map type”.
Now you should be fully updated and ready to remap your “areas” and start mowing again.
What a pain in the ass it was, and during all the time I was trying to figure this out, my grass needed mowed!
I cut the full 2.5 acres, and it takes several days to complete the full 2.5 acres. But who cares how long it takes, so long as the robot is doing the work and not me!
I hope this helps. Through all this reset process I really was just going through the menus pushing on stuff even if I didn’t know what it would do. You can’t hurt anything by doing this, as the “factory reset” puts all the settings back to factory defaults.
I hope this helps you.
Since installing latest update it is stuck on the ‘positioning’ status.
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)
This update broke my YUKA and no one can fix it. Do not do this update.
Hi sorry for the inconvenience! May I know your device name? You can find it on the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.
Hello, I reported the problem to Mammotion Support two weeks ago. Additionally, the app is not connecting to the camera. The ticket number is #475722 Luba 2, but unfortunately, I have not received a response to date.
Mine, too! RTK update failed.. can't connect rtk anymore via Bluetooth. Writing about one week with Mammotion service.. no result yet
Mine too. Luba-VS8TLANP (LUBA 2 5000) I've sent images and video to support but I've had no information about how the issue will be resolved for most of this week.
You sill need to do 2 updates for mower.
I didn't know mower was in 2 updates and the rtk station only needed 1 update.
After this new update I can’t reconnect to RTK at all. What do I need to do?
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)
@@mammotiontech Luba-VS759ABQ
Hi,
It looks like your device is functioning normally now. If you encounter any further issues with your LUBA, please don't hesitate to reach out.
@@mammotiontech it does, I figured it out by switching from internet connection to LoRa, but I was with customer support for 1.5h and they couldn’t help.
I wouldn't recommend doing this until you have a clear sky, and can set aside some time to troubleshoot. Of my two Lubas, one now thinks that the docking station has moved and my mower is 500 feet away from where it is. The other refuses to position no matter what I do. One RTK has a blue light, one won't even stay lit. It's very overcast at the moment so maybe that's the issue and I'll see if clear skies fix them tomorrow.
Two other notes - After adding the RTK stations as separate "robots" in the app, they will say they're connected even if they aren't. I unplugged one from the wall and it still says connected and lets me go into initial settings. Second, the online chat in my Android app is white text on grey backgrounds, so it's impossible to read. So be prepared.
Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe or the US: support.mammotion.com/hc/en-us/requests/new
@@mammotiontech I opened a ticket on Thursday. All the operator could do was ask for screenshots of my software versions, and have me upload logs. I have not heard back from anyone after 4 days. From reading the Mammotion subreddit, it appears that this latest update has caused widespread problems.
hello, has anyone had a similar problem? unable to add rtk. it says that the rtk was linked to another account..
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)
@@mammotiontech LubaV56E7PUT
Could you please also provide me with the SN number of the RTK? You can find it on the sticker on the RTK station.
Here's step by step:
1. In your app under your antenna pic go to the top right and look for the octagon shaped settings button and click on it.
2. Click on Device Information
3. Click on Unbind
I believe this may solve your problem.
Impossible de faire la mise à jour correctement elle s'arrête à 50% puis dit échec...comment faire ?
Hi For technical support, you can find us on Facebook and chat via messenger, that should be the fastest way to get support. You can also call our hotline if you are in Europe: support.mammotion.com/hc/en-us/requests/new
habe heute das Update xxxx.537 auf den LUBA aufgespielt, danach war die RTK nicht mehr zu erreichen, über die APP kann die RTK nicht verbunden werden, schaut man über die Mobil Einstellungen sieht man das Signal der RTK deutlich, RTK ist Grün, Robby ist bereit aber nichts geht mehr
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.)
@@mammotiontech thank you for your reply, after big brainstorming i found a solution to solve this problem, main problem was that the robot software dont want to communicate with rtk old software, i delete the wlan of rtk and connect again after this BT show the rtk again and i could install the new update on the rtk and the robot run again, but i think this new software is a step back, he run before much better
Every time I try to update the firmware, it closes the app
Hi there, is your phone iOS or Android?
Ever since this update my robot remains “disconnected” and unable to even connect via Bluetooth. i simply can not connect to the robot by any means!!!
LUBA-VSJS4Y3H
Hi,
We recommend returning the item for repair. Our customer service team will contact you via email shortly.
Sono nelle stesse condizioni, ho lanciato l'upgrade del firmware correttamente installato e adesso l'antenna RTK non si associa più all'app e non mi sanno neanche dire come si resetta tutto, non ho parole
Hi there, sorry for the inconvenience! May I have your device name( You can find it in the app, formatted as Luba-xxxxxx, or take a picture showing the sticker on the rear of the LUBA.) and a screenshot showing the binding issue?
@@mammotiontech Luba-VSEAWJ4L
Luba-VSEAWJ4L
@@robertomicheli1 Please click on the "+" icon in the app and select RTK. Follow the on-screen instructions to link the RTK to your account, then update the RTK to the latest version. Make sure the RTK is within Wi-Fi coverage. If the issue still exist, please submit a log via the app and let notify us about it.
@@mammotiontech done lots of times
This doesn't work.
Hi there, sorry for the inconvenience! May I have your device name (You can find it in the app, formatted as Luba-xxxxxx) and click on Settings, then find Feedback to upload the log?