3 Ways AI Call Center Software with Quality Management (QM) will make your agents better

Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, can make your agents better with Quality Management (QM).
In this video, I’ll explain 3 ways a bot or IVA can improve your agents with Quality Management.
Want my recommendations on the best call center software vendors? Ask me today.
[e-mail]
714.593.0011
00:00 How Quality Management can help
01:52 1. Automated grading
02:19 2. Sentiment
02:43 3. Topic Grouping
04:03 The 3 ways Quality Management will improve your agents
04:36 Which call center software vendors are the best?
06:00 Browse call center software vendors
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About me (Mike) & AeroCom:
My name is Mike Smith, and I founded AeroCom, Inc. in 2003. Since then, AeroCom has grown to become one of the largest and longest-standing business telecom and cloud sales partners in the U.S. I've helped thousands of IT departments make better technology decisions in a fraction of the time, and I'm excited to do the same for your organization.
Services:
- Technology design and optimization
- Vendor selection
Areas of Expertise:
- Cloud Phone Systems
- Cloud Call/Contact Center Software
- Cloud Infrastructure & Storage
- Cybersecurity as a Service
- SD-WAN and SASE
- Business Internet Access
Contact me today for my recommendations on the technology your company needs:
[phone] or [e-mail]
Visit us at: www.aerocominc.com
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