That's an unfortunate experience. Your frustration is 100% justified. Experiences like this is why I took matters in my own hands and found your channel. There is no price to all the information I have learned from you. I hope all dealers and repair shops watch this video and take a thing or two from it. Great video Eric.
Why is it that I thought of this pic when I heard it. epmgaa.media.clients.ellingtoncms.com/img/photos/2015/08/18/donald_trump4_t750x550.jpg?d885fc46c41745b3b5de550c70336c1b382931d2
Always confirm the complaint or concern about a car. If you can't, you can't expect to fix it. Better to ship it out than to charge on a guess. If you do get to the repairing point, then confirm the repair. If you were wrong. Own it. That's how the best shops I've worked for run. From big chains to family owned single shop businesses. I've seen hiring managers and I could feel they weren't this kind of person, so I've never had to work at a place that was different than the first paragraph. Do mistakes happen? Does a car act okay on the confirmation and act up later? Sure. But these concepts take care of most of it. Pearl. This thorough comment was inspired by you.
That's the number one reason I started doing my own work on my vehicles. In my experience when I take my car in to a shop, 50% of the time (not exaggerating, I tracked it over the last 3 years) they do something wrong or try to sell me something I don't need. Thanks for all that you do, Eric! You're making mechanics out of DIYers like me.
Welcome to the world of "parts cannon" mechanics. This is exactly why we watch SMA and ETCG. I used to love taking my car to the dealership because they had the best trained techs for my car. Now with greed, flat rate, and cost overheads I want NOTHING to do facilities like that anymore. Great video.
This is a good one Eric. I do a Midtronics Test on Ever car with a drive ability, electrical and especially a no start problem. Even if the battery failure is not the problem you don't want the comeback because you fixed the problem but now the weak battery, starting and charging system failure has reared its ugly head after the customer spent $3000.
Ouch Eric. A vid like this has got to attract more shares and more "viral" opportunity. Oh yeah, you mean your other channel was demonetized not this one. Yeah, tough to have a bigger issue than this one to report!
This is exactly why I started self educating myself on fixing cars many years ago. To date, I can't count how many oil changes and brake pads and rotors I've changed, 1 brake caliper, 1 starter, 1 ignition switch, all kinds of sensors, all the other fluids, filters, spark plugs...can you imagine what the dealer would have charged, plus all the imagined fixes they probably would have thought up? THANK YOU Eric, a lot of that work has been done on my Honda Element, so it was your videos on your own Element that helped so much.
ZeroColdx911 the dealershits are not stupid they assume you are stupid most dealershits make most of there money in the shop because for some reason or another they figure we trust the dealershits and always have and as usual that has been thourghly corrupted, I work on most all of my vehicle issues and the one time in a hundred I bring it in to a repair fuckcility I get thourghly fucked and they fuck my vehicle up to.
Well, the three years I've been watching your other youtube channel, you have saved me money on my 2002 Honda Accord V6 timing belt change and what's involved after seeing you do a 2002 Odessey V6 timing belt change. Your channel is a great way to learn not to get ripped off!
I've never seen him this mad in all these years. Damn Eric. I'm a AAA driver and I tow multiple people a WEEK out of dealers going to a private shop because they feel that their being ripped off. I tell them smart move.
It must be, and clearly is, so frustrating as a mechanic to hear stories like this. Someone with a little mechanical knowledge could see right through something like that and nothing loses credibility like lying.
It is, but to be fair, my information was 3rd, if not 4th hand if you count the service writer. Still, I would think they would have been able to figure it out and MAKE SURE IT WAS FIGURED OUT, when she brought it back the second time.
In my line of repair (non auto) I see all manor of retardation (sorry, no disrespect to the properly mentally handicapped) every day and it's frustrating as hell. Normally a rational person will give it an amateur go when they have nothing to lose and are otherwise ready to scrap the item. Don't bring me your shitty drawers to work on. Wash it yourself or buy a new one and wash it at least once a month.
Agreed. Once you find a good one you still have to help them stay honest. The best way to do that is to be honest and up front with them about your problem in the first place. If you waste their time they are going to get it back one way or another.
Best freakin rant ever! YES! Its like youve said in many many videos diagnose first so you dont shotgun parts at it. Ive never heard of pitted camshafts and even if I did like you I think that engine would be in trouble all the time
This maybe my fav ETCG1 vid ever. I work at a Cadillac dealer and once in awhile cars come in that other shops threw parts at and got it wrong. It doesn't seem right that they should have to pay for somebody else getting it wrong.
I'm Sure if she complained to Honda Corp.(not the dealership) and the BBB; About the dealership, what happened, and the scam they pulled on her they wouldn't be too pleased with the PR and would likely have words with the dealership about mitigating the grievance.
WilliamTythas better business bureau is worthless. More than likely the crappy dealership has an “accredited” membership which means they won’t get any negative ratings. They pay the bbb off.
Maybe so .. but a complaint directly to HONDA about the dealership... not to the dealership .. especially with the off camera backing of Eric with his "reputation" and the potential bad press they could get, would have a lot of weight. and it wouldn't be about the money .. it would be about enacting a change in that dealership for the benefit of others too ...
Like many others, this is exactly why I watch your videos and I couldn't be more thankful that you gave me the confidence to work on my vehicle. Thank You Eric!
Three people in that scenario need a kick up the seat of the pants , the service manager , the service writer , and the biggest of all, the freakin mechanic.
It is a culture that creates bad customer experience. Most likely the diag tech was rushed to diag and was waaay over his head. The service manager wanted good weekly production numbers and pushed for fast work. The service writer didn't feel obligated to honestly refund the money due to greed and wanting to maintain service sales numbers. Such bad business practices happen in medical clinics, vet offices, and dealership/independent shops. Lets just be real about it and dont pretend it's only at dealerships. Honest mistakes happen but when it happens 3+ times in a row, that is an absolute failure. Heads must roll. Top on down. If not, then it will continue. I know highly crooked service writers that pretend to be honest when they become a midlevel manager and yet push for numbers on techs that can only result in bad customer surveys. These "metrics" managers also love new hot shot techs that have great flag hours ... but in reality sux in comeback rates and sux in diag. These hotshot techs get a fast rep in the shop of being shady scammers and some are forced to leave. If u want a job done right, ask for a senior master diagnostic tech that isn't pressured to rush the diag and will actually duplicate problem and confirm the repair afterwards.
Yeah they know what they are doing and do it on purpose. They knowingly do this to people so they are not honest/good people. Stop fucking trying to defend them, they don't deserve it! Stupid stealerships need to lose their shops. This was an easy diagnose, I call this one out 9.9 times out of 10 just hearing someone talking about it. Surely an entire team of mechanics should have got that one. I've got fired for not doing the job the way they wanted in many places. Bad QA, underhanded practices, dishonest shit. BFG go find another job where the guy running it is not an con artist asshole.
Loved this video! You’ve always given dealers credit where it’s due, but love that you tell it like it is when they screw up. I’ve learned much from your videos and have saved a ton of money by following your videos (as well as ScannerDanner).
A Ford dealership did this to my mom! Her Ford EXP would die after it warmed up, leaving her stranded on the side of the road until it cooled down. I don't even know how many trips she made back to the dealership or how much she paid for parts and labor. Time after time, the issue wasn't fixed. It turned out to be a push rod for the mechanical fuel pump that was worn down shorter. A stupid inexpensive, easy to replace part, cost her a crap load of time, money, and inconvenience!!!! :(
Excellent rant! This is the exact reason why I quit trusting dealerships along with most repair shops and started making the time to repair all my vehicles. To many parts hangers that take an ASE certification and manage to pass the test but cannot apply the knowledge.
Man, that blows. This is why I will go out of my way to take my car to my mechanic I trust even when I wasn't living back at home. It's hard to find trustworthy people anymore that take pride in their work and do it right the first time, and if not, own up to their mistake and fix it, like you said. Also since I work really close to your shop I have a pretty good idea which dealership that is. Almost bought a car there a few years ago but glad I didn't; who knows what they would have checked off as a passable used car. Employing quality technicians sounds like an ongoing issue with them. I hope she can get out of paying that bill for that b.s. "repair".
I definitely get the feeling after watching Eric O work on cars that other shops have dumped on him, that if you give even half a shit about the job you do, you'll get all the work you can handle.
Thanks Eric, you made me laugh. Every part of your rant was spot on. 27 years on the independent side of fence, and now 11on the dealership side, this type of crap has to stop. It wont, but there are good shops on both sides of the fence, and there shit shops on both sides. really a black eye for all us good, responsible techs.
we appreciate you, Eric, for the good guy and knowledgeable mechanic you are. and you are absolutely right! my mom has dealt with that crap and it makes me so mad when I tell her what parts they need to look at or test, and they only do it after she finally chimes in with my suggestions. Tell it buddy, rock on!
Dealerships only hire hacks anymore. All the decent mechanics that were at dealerships moved on because they realized their business practices were terrible. Unless the dealer is paying the bill, dont go. You will be getting hosed. Its just a matter of how much.
Guitars, Cars, and other man stuff I still work in a dealership as there is enough warranty work to keep me there, but I can’t agree with you more, most dealerships are hiring new kids that know nothing because they want to keep costs as low as possible.
I myself have been a dealer tech for about two years and am one of the young inexperienced guys that asks probably way questions. I like to think that I do good work when I do know what I’m doing, but a lot of the time if I get something that isn’t a check engine light I can’t do it. I am honestly about to be moving away from dealerships because I’m not being taught/trained how I feel I need to be.
i know your pain, we recently had a take over in ownership at our dealership and all the apprentices are now just either lot guys or do very basic oil changes, which never gives them the chance to learn. so when they are licensed and get thrown at bigger jobs, they have no idea what to do.
Yeah it sucks pretty bad honestly, I mean I’m not totally useless I can do check engine lights and other drivability concerns and I can swap parts but for the most part that’s all I am is a parts swapper
Im glad to see you back Eric love your channel. I had the same issue with my sisters 07 honda accord 4 cyl after talking to a buddy who only works on honda he said the starter was bad . Replaced it the problem was gone, but i did test the battery and charging system and i did a draw test on the starter and it failed. Guys like you make us mechanic that trouble shoot the problem look great. Thanks for the rants someone needs to put these dealerships in check.
GREAT VIDEO Eric! I'm going through this now on a 2013 Sentra CVT, again, GREAT VIDEO! Side note: You're a better person than me because I would have straight out said the dealerships name, but that's me.
If I had gotten the information first hand I might have, but the truth is, as I said in the video, I'm not getting my information from people that are familiar with cars. Thanks for your comment. Hopefully you get the Sentra sorted out.
That would be a good one because if they are rip-offs or DIRTBAGS, then the good mechanic should call them out, like a good cop should call out a bad one. 😉
If you take it to the dealer, ask for the old parts afterwards, this will tend to scare dealers as they cant just say shit like I replaced a cylinder without producing one.
If you do that, do an image search for your particular model's parts ahead of time. It won't stop them from pulling out a bad part they just have sitting there and saying it was yours, but at least they won't be able to do it from any random make and model.
Even if 1/100000 dealerships do this, asking for parts doesnt cost them or you anything esp if it is an expensive repair, asking for parts is insurance on your behalf that the word they said needed doing was done. Not I need to replace a camshaft and only replace one dodgy coil pack
IstasPumaNevada many parts can be forensically matched back to the car, model or year...based on wear, s/n, part number, etc. If dealer says they replaced a part they would be stupid not to. It should also be on invoice.
I exactly know what you mean Eric! Thanks for sharing! I took my car to a dealership and they mentioned to me that my brake rotors need to change because they have rust on the edges. They wanted to charge me CDN $550 to change the front rotors and pads, and CDN $600 to change the rear. I was scratching my head when they said that because the brakes were fine and the steering wheel wasn't shaking when I brake. Luckily I have a friend who is a mechanic and asked him to inspect it and to get a second opinion. He said the rotors and pads were fine and plenty of life left. Since then, I stopped going to the dealership and take my car to my friend for services. He is transparent, honest and reliable, which he reminds me of you Eric. Thanks for inspiring us and always looking forward to your videos!
RUclips needs to quit demonitising channels for every little thing they do, even you use the word fuck, or shit, or whatever, If the channel isn't made for kids, make it so us Americans that have channels can say and do whatever the fuck we want to on our fucking channels!
I haven't used a stealership in almost a decade and i'm better for it. My cat's butt have they gotten thievy, and scummy in recent years. AND i know the low end isn't, mostly, at fault, but that doesn't change the end result. Downside, having friends and family, having to deal with their cars too, at the start it was ok, sometimes...it feels like it's a full time job. Just changed a transmission, still haven't managed to clean the stains on the concrete.
Hey Eric, why don't you tell us how you REALLY feel? ;) This was a good rant. I'd be very upset if some mechanic gave me that line of BS. I suspect the service manager has a lot of responsibility in this scenario.
I gotta put this one on the tech. I'm sure the service manager looked up the time on this job and thought it was a great idea but the tech. recommended it. A lot of service managers don't actually know the technical side of things and the ones that do haven't wrenched in 20 years.
How much can a 09 accord w/ 200k be worth? Out here in WY i'd give ~4 grand if it was in excellent shape, that's starting to get into school car territory.
Love the rant! I can feel Eric’s anger towards dealerships. I’ve only worked at a dealership for a few years and I always say, take your time and do it right. I’d rather have the customer wait a little longer than me doing a half ass job and having the customer come back pissed, service writer pissed at me, shop foreman yelling at me, and the boss. Just do it right the first time, and everyone will be happy
Eric your the Man!!! For someone with the experience you have on Hondas to off on a Honda dealership the way you just did, is priceless!!! Love your compassion for your trade and how it piss you off when someone in your field does a S..... job for a customer!!! Great Video!!! Thanks!
They was a great rant Eric. Always confirm complaint before. Always confirm the repair after. I have a video that starts with one of those ASE adages, or should we call it an industry standard? Most of my videos are more viewed. Either it's a bad keyword or people don't want to hear about being sure of what is wrong and what is fixed. If you don't do that you're always risking losing some trust from your customers.
Our Australian goverment currently has its consumer watchdogs dragging all major manufactors importing into Australia thru the federal courts just to bring all your stated issues, and many others ranging from bad service to using second hand parts but charging for new to complete lying and threatening customers, to a head. And there are some very seriously worried manufactors. Great rant Eric 👍👍
That's what flat rate gets you! Pressure on techs to sell, sell , sell. Costumers get screwed. Pay the tech a decent wage all the time and I guarantee alot of these issue s will magically dissapear.
Here in Germany there's no such thing as flat rates in auto repair but at the dealership the techs might get a percentage on top of their wage. It's not as extreme as in the US where it seems to me that dealerships just try to scam people out of their money. But still if you want quality work you go to the smaller independent shops because they still care about the customer and their reputation. Or you do it yourself. That might be the best option in any case ;)
Wow never heard you actually cuss! l know you keep it clean, it all good, l cuss like a sailor. No worries. Keep it up. Sounds like a vacuum problem???? Just a guess. Would really like to know the out come! Thanks Eric!
MerlinxPV - There sounded to be two separate problems that the car was taken in for. One was slow cranking and the other was a performance problem once the car was going down the road. A vacuum leak is most often the cause of the latter.
melodicdreamer72 I wasn’t talking the slow crank I was talking about the hesitation. Slow crank it’s obvious. That’s why I didn’t say anything about it
Ex-gf's car was stuttering heavily on acceleration. Idiot Subaru dealer replaced clutch (not cheap), the problem persisted and when she took it to another mechanic, they found a spark plug was loose. Problem was instantly solved. WTF Subaru!?!
It sucks having to go through that as a customer, and I've seen family members in the same place. It's situations like these where I'm thankful to have a honest dealer servicing my vehicle, and where I can actually trust what the technicians and advisors are recommending. I wish you were my advisor, Eric!
GREAT VID, and I loved your rant! Unfortunately, way too many of us feel exactly like this. Ever since I got my drivers license years and years ago, I learned to work on my own cars because I didn't want to deal with BS like this. Love your vids, keep it up. - I wish I lived close to your shop so I could bring my car to someone I trust.
Eric, been a sub of you for a really long time..in fact your old videos helped me learn so much on mechanics I became a mechanic. I recently got burned for the second time at a local dealer on the service end. I was an apprentice tech for Chrysler...RECALL central. I loved it, got paid hourly to learn and improve my skills. Months go by and I still love it; did some work on my own; then last Tuesday the service director (awesome dude) pulled me in his office and the look on his face I knew something bad was about to take place. He had told me upper management made the decision to let me go. Claiming I was struggling to do the job and had talked to other tech's of senior status and they too agreed and they collectively concluded I had to be cut. This was the second time I was let go by a dealership. So honestly I think independent is the way to go. I have a shop that is looking for someone like me, Learning everything they want to teach me. I have a start though; about to be ASE certified in brakes. Took the test almost a couple years ago and passed. Just hearing your story about her dealer experiance I too was scratching my head and was thinking like you...Cam's won't cause a slow start issue at all; did they ever think to do a voltage drop test???? If it's cranking slow, that tells me it could be a battery issue, not a fucking mechanical issue unless the starter is starting to go out. Fuck the flat rate thinking; do your damn job diag the issue and fix it right the first time, not on the 4th TIME!!!
If it has a short in the windings or bad bushing/bearing it could be drawing an excessive amount of current but still work. If the battery is marginal it becomes too low on charge and the voltage drops below what the computer is happy with. Unhappy ECU and then problems running. When the alternator tops off the battery the problem would go away. That's about the only way they can be related. The slow cranking tells us there's low voltage for some reason.
I am not a professional mechanic and I knew as soon as you started describing her issues pretty much what it was. Camshafts? Holy moly. This is why I work on my own cars.
Oh, man, I feel you on this. I've worked at dealerships and I know the pressure, but I never ever tried to throw parts. If I was ever unsure, I would ask someone I trusted for advice. I learned who to trust as well in shops with a variety of technicians. And on that note of electrical system diagnosis, Honda has the GR8 charger and tester system! It takes a long time, but it does the job! Anyway, I agree with you. I would rather pay for my own mistakes than create problems for someone else. Thanks for the video and your continued honesty.
Yes, but Eric, please, if they had done it the RIGHT way they would have missed out on 3000 plus bucks in the coffer. C'mon Eric, sharpen up ! My experience is that dealers only want to service cars, change the oil with the cheapest nastiest oil and filter they can get they can get and, in Australia at least, charge 3-400 bucks to do it--easy money. When my A/C wasn't cooling the dealer wanted 2k to rip out the entire dash and change the evaporator but no guarantee it was the evaporator causing the problem. Whether that was or wasn't the problem, they were going to charge me 2k regardless, then keep charging till they find the problem. No thanks. I think the strategy was to scare me away because they didn't really want to work on the car but if I insisted they'd make a killing. Either way, a win-win for them and a lose-lose for me. Fixed it myself and only cost me a cheap camera to locate the problem. Shame you can't mention them though anyone who lives in your area watching this knows who you're talking about. Keep on rantin' and shamin' dealers ! This is one of your best ETCG1 vids ever !
Thing is, if there was hesitation/stumble when driving, then starter motor wouldn't cause that. So if all that was replaced was starter and camshaft, his poor accountant still has an engine performance problem.
First of all thanks a lot Eric for you videos. What do you describe is a very regular problem with a lot of dealerships or workshops. Is really a shame this is happening because i know mechanics don't earn to much money when they fix cars. My dad used to work as a mechanic and for his experience i know a lot of stories about angry customers at the moment he told them about any problem. All this angry is because stories like the one you just told us. I fix my own car, and a lot of times i consult your videos or my dealership manual that i bought online. Yesterday i fix my long crank problem, very similar to your story. Was the camshaft sensor on my distributor. I pull the code out of my ECU and run to my manual. Pretty simple and straight. New lower distributor part replaced. Why dealerships cannot do this? What a great coincidence your video today. Thanks for all. Greetings from Miami.
Not trying to be a dick or anything but as a Honda tech, dealer was probably chasing ckp sensor code. These engines that run 0-20 oil have pitted cams a lot. We replace them on accords and pilots all the time. These cars burn oil, stretch timing chains all the time, pit cams, and throw the code. Ive had a couple of times where aftermarket starters have thrown the ckp code and cause hesitation. I bet she had a aftermarket started on there. Pitted cams needreplaced anyways. Typically never any issues other than a knock. They make a hell of a knock. Those accords burn oil from stuck rings and get run low on oil all the time. Chain starves for oil, cams get no oil. Service bulletin on it for pistons. Also, Honda doesn’t have that tester...atleast mine doesn’t. We have a battery tester only and if the customer wants to have a gr8 ran, it’s a half hour. Gr8 will do what your tester will do and a little more. Once again, not being a dick but just thought you should know that. Honda tech still should’ve known cams wouldn’t have fixed it and ckp wouldn’t have fixed it. Never seen either cause problems. If you get a ckp code, it’s either starter or timing. Timing usually throws cps code though.
Actually, I'm happy you weighed in. As I said at the beginning of the video, I was getting my information 3rd, or even 4th hand if you count the service writer. I guess my point is that after all this time and money I would think it would have been fixed. Instead she had to go back 3 times. As a Honda tech, you know that 'fixed right the first time' is the mantra. The fact that they didn't follow that, and seemed to give her the run around is what I'm so upset about. Also, .5 for running that test seems a bit excessive. If I were the service manager, I'd insist on running that test on EVERY performance problem and included in diagnostic time. Low, or inconsistent voltage causes so many issues in modern vehicles and should be step one in my opinion. Thank you very much for your input. In fact, I'm going to move your comment up in the cue so that others can see another point of view.
so for a bit better fuel efficiency 0-20 oil will cause parts to grind themselves to death? lol great. so dont buy 0-20 engines? or just use amsoil and it wont cause wear?
But.... the customer didn't bring the car in for a cam code, she brought it in for a slow crank. Basic auto repair tells you cranking has to do with starter or battery, perhaps you should test the battery and the starter. Neither the starter nor the battery will set a code, but the first thing the tech did was plug in a scanner and start chasing codes, thousands of cp dollars later the original problem was still never addressed, and it took a call to a techline and 3 visits to figure out there was a bad starter.
The K24 motors do have an issue with camshafts but there is no evidence that these actually needed replacing. If a technician told me I had "pitted camshafts" and they needed replaced for $3000 I would ask to see the camshafts and then make the decision on whether I wanted the work done or not.
PradaRage cam not going to cause an intermittent drivability problem !!! The car was misdiagnosed and cost the customer a lot of unnecessary expense. They should receive a refund from the dealer.
Wish I had a mechanic like you around. Having experience with mechanics like you described is the reason I have learned to work on my vehicles myself. I enjoy it, but there have been times I wish there was someone I trusted so I didn't have to make time in my schedule to fix an issue.
Civil Rights Auditor of Kentucky I think he said it is one of his favorite Honda dealerships, so I think such mistakes are rare, so I think calling them out is not the right thing to do.
You definitely were fired up about it, and I sure as hell would have been too! Thank you for sharing. I really hope these scenarios are few and far between.
I love this video!straight up straight forward!Though...this "issue" is not JUST a "dealership" issue...but also found elsewhere in the workshop" jungle.Im fighting this battle everyday as a technician myself..and strive to do proper diagnostics,and serve the customer right..and NOT throw parts at a problem.Love your channel Eric!Greetings from Norway :)
YEAH, ERIC! This was one of the BEST ETCG-1s EVER! This incident would definitely qualify as 'Stealership' material! Yes, flat rate can cause all sorts of problems, and many of us consumers don't have the intimate knowledge needed to know when we're being taken for a ride, so to speak. Gotta tell you, it was SO REFRESHING to see you cut loose and tell it like it is! Thank you! Please keep up the excellent work!
Anytime the customer concern is some sort of engine performance the 1st thing you need to do is check battery and charging system. As a tech doing this work for a dealership now for 10 years I have seen to many comebacks and had a couple myself of not testing something that takes 2 second to do. Thank you ETCG1 for the great tip and reminder.
Well said!!! I remember taking my husband's 02' Ranger to a shop for rear axle seals and when I left with it I was told "the new seals will leak a bit at first but should STOP after a few miles", I believed the mechanic and left... to my dismay my husband & I had to do them all over as they ripped one of the new seals. He's very mechanically inclined but I thought I would do something nice to help him, however it only cost us more money. Now to do something nice I just buy him tools & we enjoy working on our vehicles together! I've learned a lot from him, ball joints, struts, wiring diagrams, brakes, etc. And I LOVE it all, we'll except for body work... lol
That's an unfortunate experience. Your frustration is 100% justified. Experiences like this is why I took matters in my own hands and found your channel. There is no price to all the information I have learned from you. I hope all dealers and repair shops watch this video and take a thing or two from it. Great video Eric.
I agree.
Me too
eric you crack me up. spot on with the rant . Dealer ships need to be held to a higher standard
the old guy
people problems are way harder to fix than technical problems.
Big hammer often works for both.
I work in IT and this is why I get paid the big bucks.
Unfortunately you can't delete or reboot problem people with new functional software.
"Having trouble starting my car"
"We need to replace the stereo. That'll fix it"
Having trouble starting my car need to replace the trunk, the tyres, the headlight and the seats, that'll fix it
im holding up one finger, dont mean your number one. Brilliant made me chuckle aswell as yourself. nice on and bang on it
Why is it that I thought of this pic when I heard it.
epmgaa.media.clients.ellingtoncms.com/img/photos/2015/08/18/donald_trump4_t750x550.jpg?d885fc46c41745b3b5de550c70336c1b382931d2
hahaha thts brilliant 😂
Oh yeah. :)
i think i speak for all when i say that we all laugh our asses off whit that one
Always confirm the complaint or concern about a car. If you can't, you can't expect to fix it. Better to ship it out than to charge on a guess. If you do get to the repairing point, then confirm the repair. If you were wrong. Own it.
That's how the best shops I've worked for run. From big chains to family owned single shop businesses. I've seen hiring managers and I could feel they weren't this kind of person, so I've never had to work at a place that was different than the first paragraph.
Do mistakes happen? Does a car act okay on the confirmation and act up later? Sure. But these concepts take care of most of it. Pearl. This thorough comment was inspired by you.
That's the number one reason I started doing my own work on my vehicles. In my experience when I take my car in to a shop, 50% of the time (not exaggerating, I tracked it over the last 3 years) they do something wrong or try to sell me something I don't need. Thanks for all that you do, Eric! You're making mechanics out of DIYers like me.
Welcome to the world of "parts cannon" mechanics. This is exactly why we watch SMA and ETCG. I used to love taking my car to the dealership because they had the best trained techs for my car. Now with greed, flat rate, and cost overheads I want NOTHING to do facilities like that anymore. Great video.
Thanks for being authentic brother.
You are 100% right for your rant. I feel exactly the same way.
This is a good one Eric. I do a Midtronics Test on Ever car with a drive ability, electrical and especially a no start problem. Even if the battery failure is not the problem you don't want the comeback because you fixed the problem but now the weak battery, starting and charging system failure has reared its ugly head after the customer spent $3000.
She needs to call corporate and describe to Honda corporate exactly what happened with every detail they’ll refund her
I agree with you, esp after $3000 that failed to do anything.
That's not a bad idea.
Definitely worth a free email or phone call, they should care, bad dealerships trash the brand image for everyone that gets screwed by them.
Jay Bisky link to this video too
She should call. Now that place is loosing quality and getting the big O name of parts changer
I like the Eric in this vid. Easier to watch than the seemingly depressed guy in the last several vids lol. Stay dirty. My birthday is next month!
Noted. Thank you for your input.
You know what's funny, this video was slated to go live the week my channel got demonetized.
good vid made me laugh at the end lol , i hope the person who did those stuuupid repairs watches this vid XD
Ouch Eric. A vid like this has got to attract more shares and more "viral" opportunity. Oh yeah, you mean your other channel was demonetized not this one. Yeah, tough to have a bigger issue than this one to report!
ETCG1 Things need to change with the RUclips demonization cra
I love you're passion in this video.
your*
This is exactly why I started self educating myself on fixing cars many years ago. To date, I can't count how many oil changes and brake pads and rotors I've changed, 1 brake caliper, 1 starter, 1 ignition switch, all kinds of sensors, all the other fluids, filters, spark plugs...can you imagine what the dealer would have charged, plus all the imagined fixes they probably would have thought up? THANK YOU Eric, a lot of that work has been done on my Honda Element, so it was your videos on your own Element that helped so much.
No, thank YOU for the comment and for watching.
Stealership, $3k for a starter and 5 visits Troubleshooting Battery->starter->alternator.
Common sense isn't very common
ZeroColdx911 Not anymore bro!
Your car is having starting issues? Must be the cam-shafts lets rip off the top half of the motor and git'er done!
I got a T-shirt for my birthday which reads "Common sense is so uncommon, it should be classed as a superpower"
ZeroColdx911 the dealer screwing the tech
ZeroColdx911 the dealershits are not stupid they assume you are stupid most dealershits make most of there money in the shop because for some reason or another they figure we trust the dealershits and always have and as usual that has been thourghly corrupted, I work on most all of my vehicle issues and the one time in a hundred I bring it in to a repair fuckcility I get thourghly fucked and they fuck my vehicle up to.
Well, the three years I've been watching your other youtube channel, you have saved me money on my 2002 Honda Accord V6 timing belt change and what's involved after seeing you do a 2002 Odessey V6 timing belt change. Your channel is a great way to learn not to get ripped off!
I've never seen him this mad in all these years. Damn Eric. I'm a AAA driver and I tow multiple people a WEEK out of dealers going to a private shop because they feel that their being ripped off. I tell them smart move.
It must be, and clearly is, so frustrating as a mechanic to hear stories like this. Someone with a little mechanical knowledge could see right through something like that and nothing loses credibility like lying.
It is, but to be fair, my information was 3rd, if not 4th hand if you count the service writer. Still, I would think they would have been able to figure it out and MAKE SURE IT WAS FIGURED OUT, when she brought it back the second time.
In my line of repair (non auto) I see all manor of retardation (sorry, no disrespect to the properly mentally handicapped) every day and it's frustrating as hell. Normally a rational person will give it an amateur go when they have nothing to lose and are otherwise ready to scrap the item. Don't bring me your shitty drawers to work on. Wash it yourself or buy a new one and wash it at least once a month.
Agreed. Once you find a good one you still have to help them stay honest. The best way to do that is to be honest and up front with them about your problem in the first place. If you waste their time they are going to get it back one way or another.
Best freakin rant ever! YES! Its like youve said in many many videos diagnose first so you dont shotgun parts at it. Ive never heard of pitted camshafts and even if I did like you I think that engine would be in trouble all the time
This maybe my fav ETCG1 vid ever. I work at a Cadillac dealer and once in awhile cars come in that other shops threw parts at and got it wrong. It doesn't seem right that they should have to pay for somebody else getting it wrong.
i feel that the dealership she went to should refund her the $3000.00 she was charge originally and the money for the sensor they replaced.
I'm Sure if she complained to Honda Corp.(not the dealership) and the BBB; About the dealership, what happened, and the scam they pulled on her they wouldn't be too pleased with the PR and would likely have words with the dealership about mitigating the grievance.
Yep, full refund and reinstall the original parts.
WilliamTythas better business bureau is worthless. More than likely the crappy dealership has an “accredited” membership which means they won’t get any negative ratings. They pay the bbb off.
Maybe so .. but a complaint directly to HONDA about the dealership... not to the dealership .. especially with the off camera backing of Eric with his "reputation" and the potential bad press they could get, would have a lot of weight. and it wouldn't be about the money .. it would be about enacting a change in that dealership for the benefit of others too ...
Like many others, this is exactly why I watch your videos and I couldn't be more thankful that you gave me the confidence to work on my vehicle. Thank You Eric!
Three people in that scenario need a kick up the seat of the pants , the service manager , the service writer , and the biggest of all, the freakin mechanic.
*parts changer*
It is a culture that creates bad customer experience. Most likely the diag tech was rushed to diag and was waaay over his head. The service manager wanted good weekly production numbers and pushed for fast work. The service writer didn't feel obligated to honestly refund the money due to greed and wanting to maintain service sales numbers.
Such bad business practices happen in medical clinics, vet offices, and dealership/independent shops. Lets just be real about it and dont pretend it's only at dealerships.
Honest mistakes happen but when it happens 3+ times in a row, that is an absolute failure. Heads must roll. Top on down. If not, then it will continue.
I know highly crooked service writers that pretend to be honest when they become a midlevel manager and yet push for numbers on techs that can only result in bad customer surveys. These "metrics" managers also love new hot shot techs that have great flag hours ... but in reality sux in comeback rates and sux in diag.
These hotshot techs get a fast rep in the shop of being shady scammers and some are forced to leave.
If u want a job done right, ask for a senior master diagnostic tech that isn't pressured to rush the diag and will actually duplicate problem and confirm the repair afterwards.
Agreed
Yeah they know what they are doing and do it on purpose. They knowingly do this to people so they are not honest/good people. Stop fucking trying to defend them, they don't deserve it! Stupid stealerships need to lose their shops. This was an easy diagnose, I call this one out 9.9 times out of 10 just hearing someone talking about it. Surely an entire team of mechanics should have got that one.
I've got fired for not doing the job the way they wanted in many places. Bad QA, underhanded practices, dishonest shit. BFG go find another job where the guy running it is not an con artist asshole.
Eric dropping knowledge and spitting truth, if only every mechanic were like you!
Not a rant, it’s REALITY! I would hate to audit their systems. Sounds like the dealers in our town as well. Keep keeping it real Eric we trust ya😎
Loved this video! You’ve always given dealers credit where it’s due, but love that you tell it like it is when they screw up. I’ve learned much from your videos and have saved a ton of money by following your videos (as well as ScannerDanner).
Good vid Eric. Great to have you back too!!
It's about time we see you grow a pair and start having fun with these videos. Love this one.
A Ford dealership did this to my mom! Her Ford EXP would die after it warmed up, leaving her stranded on the side of the road until it cooled down. I don't even know how many trips she made back to the dealership or how much she paid for parts and labor. Time after time, the issue wasn't fixed. It turned out to be a push rod for the mechanical fuel pump that was worn down shorter. A stupid inexpensive, easy to replace part, cost her a crap load of time, money, and inconvenience!!!! :(
Excellent rant! This is the exact reason why I quit trusting dealerships along with most repair shops and started making the time to repair all my vehicles. To many parts hangers that take an ASE certification and manage to pass the test but cannot apply the knowledge.
Man, that blows. This is why I will go out of my way to take my car to my mechanic I trust even when I wasn't living back at home. It's hard to find trustworthy people anymore that take pride in their work and do it right the first time, and if not, own up to their mistake and fix it, like you said.
Also since I work really close to your shop I have a pretty good idea which dealership that is. Almost bought a car there a few years ago but glad I didn't; who knows what they would have checked off as a passable used car. Employing quality technicians sounds like an ongoing issue with them. I hope she can get out of paying that bill for that b.s. "repair".
I definitely get the feeling after watching Eric O work on cars that other shops have dumped on him, that if you give even half a shit about the job you do, you'll get all the work you can handle.
Thanks Eric, you made me laugh. Every part of your rant was spot on. 27 years on the independent side of fence, and now 11on the dealership side, this type of crap has to stop. It wont, but there are good shops on both sides of the fence, and there shit shops on both sides. really a black eye for all us good, responsible techs.
Woo hoo!! Eric is firing on all eight cylinders today!
we appreciate you, Eric, for the good guy and knowledgeable mechanic you are. and you are absolutely right! my mom has dealt with that crap and it makes me so mad when I tell her what parts they need to look at or test, and they only do it after she finally chimes in with my suggestions. Tell it buddy, rock on!
My local Ford dealer failed to diagnose faulty spark plug leads. So pleased I don't have a Ford now.
This may be in my top 3 favorite videos of all time. I'm glad you posted this, real glad!
its stealing, plain and simple, they were looking for ways to pad the bill,
I see this all the time with BMW , that is why on my channel I call it the stealership
Dealerships only hire hacks anymore. All the decent mechanics that were at dealerships moved on because they realized their business practices were terrible. Unless the dealer is paying the bill, dont go. You will be getting hosed. Its just a matter of how much.
Guitars, Cars, and other man stuff
I still work in a dealership as there is enough warranty work to keep me there, but I can’t agree with you more, most dealerships are hiring new kids that know nothing because they want to keep costs as low as possible.
I myself have been a dealer tech for about two years and am one of the young inexperienced guys that asks probably way questions. I like to think that I do good work when I do know what I’m doing, but a lot of the time if I get something that isn’t a check engine light I can’t do it. I am honestly about to be moving away from dealerships because I’m not being taught/trained how I feel I need to be.
i know your pain, we recently had a take over in ownership at our dealership and all the apprentices are now just either lot guys or do very basic oil changes, which never gives them the chance to learn. so when they are licensed and get thrown at bigger jobs, they have no idea what to do.
Yeah it sucks pretty bad honestly, I mean I’m not totally useless I can do check engine lights and other drivability concerns and I can swap parts but for the most part that’s all I am is a parts swapper
Yeah, there's a massive lack of training in Vehicle Technicians right across the motor industry around the world. It's a sorry state of affairs
Im glad to see you back Eric love your channel. I had the same issue with my sisters 07 honda accord 4 cyl after talking to a buddy who only works on honda he said the starter was bad . Replaced it the problem was gone, but i did test the battery and charging system and i did a draw test on the starter and it failed. Guys like you make us mechanic that trouble shoot the problem look great. Thanks for the rants someone needs to put these dealerships in check.
GREAT VIDEO Eric! I'm going through this now on a 2013 Sentra CVT, again, GREAT VIDEO! Side note: You're a better person than me because I would have straight out said the dealerships name, but that's me.
If I had gotten the information first hand I might have, but the truth is, as I said in the video, I'm not getting my information from people that are familiar with cars. Thanks for your comment. Hopefully you get the Sentra sorted out.
I just had to mention your rant in my latest video, which is part 2 of the Sentra. Honest mechanics are a dying breed...
Eric should do a rant video on other mechanics calling other mechanics out. Or how about guys that do un-licenced AC work? 😌
That would be a good one because if they are rip-offs or DIRTBAGS, then the good mechanic should call them out, like a good cop should call out a bad one. 😉
Thanks for keeping it real, this world could use more people like you.
If you take it to the dealer, ask for the old parts afterwards, this will tend to scare dealers as they cant just say shit like I replaced a cylinder without producing one.
If you do that, do an image search for your particular model's parts ahead of time. It won't stop them from pulling out a bad part they just have sitting there and saying it was yours, but at least they won't be able to do it from any random make and model.
Even if 1/100000 dealerships do this, asking for parts doesnt cost them or you anything esp if it is an expensive repair, asking for parts is insurance on your behalf that the word they said needed doing was done.
Not I need to replace a camshaft and only replace one dodgy coil pack
IstasPumaNevada many parts can be forensically matched back to the car, model or year...based on wear, s/n, part number, etc. If dealer says they replaced a part they would be stupid not to. It should also be on invoice.
And you think average joe and afford to get a part forensically tested?
@matthew kessler
Yup.
Machined parts like camshafts do not have serial numbers
I exactly know what you mean Eric! Thanks for sharing! I took my car to a dealership and they mentioned to me that my brake rotors need to change because they have rust on the edges. They wanted to charge me CDN $550 to change the front rotors and pads, and CDN $600 to change the rear. I was scratching my head when they said that because the brakes were fine and the steering wheel wasn't shaking when I brake. Luckily I have a friend who is a mechanic and asked him to inspect it and to get a second opinion. He said the rotors and pads were fine and plenty of life left. Since then, I stopped going to the dealership and take my car to my friend for services. He is transparent, honest and reliable, which he reminds me of you Eric. Thanks for inspiring us and always looking forward to your videos!
Ah yes, the old "fire the parts cannon" approach
Eric the car guy's rants are bloody awesome. Always puts a smile on my face after a day at the stealership.
"Factory Trained" this deserves a t-shirt
I like the way you think.
Seth Holston Videos I
RUclips needs to quit demonitising channels for every little thing they do, even you use the word fuck, or shit, or whatever, If the channel isn't made for kids, make it so us Americans that have channels can say and do whatever the fuck we want to on our fucking channels!
So true!! Btw I’m here from the VTEC solenoid video. I had to hear that story! 👍🏻
I haven't used a stealership in almost a decade and i'm better for it. My cat's butt have they gotten thievy, and scummy in recent years. AND i know the low end isn't, mostly, at fault, but that doesn't change the end result. Downside, having friends and family, having to deal with their cars too, at the start it was ok, sometimes...it feels like it's a full time job. Just changed a transmission, still haven't managed to clean the stains on the concrete.
As an automotive tech student, videos like this help out a whole lot since I have a whole lot to learn.
Hey Eric, why don't you tell us how you REALLY feel? ;) This was a good rant. I'd be very upset if some mechanic gave me that line of BS. I suspect the service manager has a lot of responsibility in this scenario.
I gotta put this one on the tech. I'm sure the service manager looked up the time on this job and thought it was a great idea but the tech. recommended it. A lot of service managers don't actually know the technical side of things and the ones that do haven't wrenched in 20 years.
this is one of my favorite vids from you... i sooo feel bad for the people that get screwed over, my dad was one of them...
3000 dollars !!!! "........I just had a stroke
How much can a 09 accord w/ 200k be worth? Out here in WY i'd give ~4 grand if it was in excellent shape, that's starting to get into school car territory.
For $4k you could probably get a new engine from Honda.
Ikr thats a rebuilt crate engine or an rb26det direct from japan
Love the rant! I can feel Eric’s anger towards dealerships. I’ve only worked at a dealership for a few years and I always say, take your time and do it right. I’d rather have the customer wait a little longer than me doing a half ass job and having the customer come back pissed, service writer pissed at me, shop foreman yelling at me, and the boss. Just do it right the first time, and everyone will be happy
maybe the mechanic couldn't afford the tester lol!
Eric your the Man!!! For someone with the experience you have on Hondas to off on a Honda dealership the way you just did, is priceless!!! Love your compassion for your trade and how it piss you off when someone in your field does a S..... job for a customer!!! Great Video!!! Thanks!
They was a great rant Eric. Always confirm complaint before. Always confirm the repair after. I have a video that starts with one of those ASE adages, or should we call it an industry standard? Most of my videos are more viewed. Either it's a bad keyword or people don't want to hear about being sure of what is wrong and what is fixed. If you don't do that you're always risking losing some trust from your customers.
Bang on DE.
BTW: I subbed
Cyclone Cyd Oh this is how I met you? Awesome. 😆👍
Thank you for making this video. It's nice to see someone with strong ethics and a good attitude.
If you want to know how Eric feels about the Honda Technician
who screwed that poor lady over please see 9:22 Thanks
..and it doesn't mean you are number 1..LOL you are the best Eric. Great video!!!
Thanks!
Our Australian goverment currently has its consumer watchdogs dragging all major manufactors importing into Australia thru the federal courts just to bring all your stated issues, and many others ranging from bad service to using second hand parts but charging for new to complete lying and threatening customers, to a head. And there are some very seriously worried manufactors. Great rant Eric 👍👍
That's a good idea.
I saw a video on how Australian dealerships are bad about that. They get reported and hopefully the govt does something about it.
Great rant.
When the dealer tells me my car has a problem, I take it to my TRUSTED mechanic for a second opinion.
That's what flat rate gets you! Pressure on techs to sell, sell , sell. Costumers get screwed. Pay the tech a decent wage all the time and I guarantee alot of these issue s will magically dissapear.
I agree to a point, but I worked flat rate and managed to repair vehicles properly. You just have to be committed to the job and not the money.
Here in Germany there's no such thing as flat rates in auto repair but at the dealership the techs might get a percentage on top of their wage. It's not as extreme as in the US where it seems to me that dealerships just try to scam people out of their money. But still if you want quality work you go to the smaller independent shops because they still care about the customer and their reputation. Or you do it yourself. That might be the best option in any case ;)
I love to hear this rant. Slow crank is one of the most easy & common problems but so easy to solve
Wow never heard you actually cuss! l know you keep it clean, it all good, l cuss like a sailor. No worries. Keep it up. Sounds like a vacuum problem???? Just a guess. Would really like to know the out come! Thanks Eric!
Rick M it's actually a weak battery. I had the same issue i had a 5 year old battery and it decided to tank.
Vacuum has zero to do with engine cranking speed, stick to your day job.
Eric cussing is precious, a thing to treasure, to be taken out only once in a while.
MerlinxPV - There sounded to be two separate problems that the car was taken in for. One was slow cranking and the other was a performance problem once the car was going down the road. A vacuum leak is most often the cause of the latter.
melodicdreamer72 I wasn’t talking the slow crank I was talking about the hesitation. Slow crank it’s obvious. That’s why I didn’t say anything about it
PASSION.....is sadly lacking in most 'professions' these days but I think Eric showed what passion is...NO rant just the TRUTH!!!
Wow.... you’re a little passionate about this. Dealerships are scary for people who don’t know much about cars.
I'll admit I don't have fond memories of working at the dealer. That probably doesn't help my opinion.
Truth sometimes hurt, but it liberates... Thanks for the video Eric
Ex-gf's car was stuttering heavily on acceleration. Idiot Subaru dealer replaced clutch (not cheap), the problem persisted and when she took it to another mechanic, they found a spark plug was loose. Problem was instantly solved. WTF Subaru!?!
Loose spark plug would've/should've throw up a P0300 and P030x code(misfire) and P0171/0174 code(lean) or P0172/P0175(rich)
Yeah, but if the fucking dealer didn't read the codes, what do you have then? :P
A check engine light that will come back instantly
This means no $£¥₽ as work was unsatisfactory
Except, in most of these cases, people already paid though.
That's exactly the kind of thing I'm ranting about in this video. Thanks for the comment.
It sucks having to go through that as a customer, and I've seen family members in the same place. It's situations like these where I'm thankful to have a honest dealer servicing my vehicle, and where I can actually trust what the technicians and advisors are recommending. I wish you were my advisor, Eric!
"AMEN"
GREAT VID, and I loved your rant! Unfortunately, way too many of us feel exactly like this. Ever since I got my drivers license years and years ago, I learned to work on my own cars because I didn't want to deal with BS like this. Love your vids, keep it up. - I wish I lived close to your shop so I could bring my car to someone I trust.
No need to apologize for this rant. This is the reason that dealerships are nicknamed stealerships.
Eric, been a sub of you for a really long time..in fact your old videos helped me learn so much on mechanics I became a mechanic. I recently got burned for the second time at a local dealer on the service end. I was an apprentice tech for Chrysler...RECALL central. I loved it, got paid hourly to learn and improve my skills. Months go by and I still love it; did some work on my own; then last Tuesday the service director (awesome dude) pulled me in his office and the look on his face I knew something bad was about to take place. He had told me upper management made the decision to let me go. Claiming I was struggling to do the job and had talked to other tech's of senior status and they too agreed and they collectively concluded I had to be cut. This was the second time I was let go by a dealership. So honestly I think independent is the way to go. I have a shop that is looking for someone like me, Learning everything they want to teach me. I have a start though; about to be ASE certified in brakes. Took the test almost a couple years ago and passed. Just hearing your story about her dealer experiance I too was scratching my head and was thinking like you...Cam's won't cause a slow start issue at all; did they ever think to do a voltage drop test???? If it's cranking slow, that tells me it could be a battery issue, not a fucking mechanical issue unless the starter is starting to go out. Fuck the flat rate thinking; do your damn job diag the issue and fix it right the first time, not on the 4th TIME!!!
But does a starter actually comes into play once the engine has started?
Nope, it has one job.
That is, unless it's a hybrid of a particular type.
If it has a short in the windings or bad bushing/bearing it could be drawing an excessive amount of current but still work. If the battery is marginal it becomes too low on charge and the voltage drops below what the computer is happy with. Unhappy ECU and then problems running. When the alternator tops off the battery the problem would go away. That's about the only way they can be related. The slow cranking tells us there's low voltage for some reason.
I am not a professional mechanic and I knew as soon as you started describing her issues pretty much what it was. Camshafts? Holy moly. This is why I work on my own cars.
#1 NO OUT OF WARRANTY WORK AT THE DEALER!!!!!
#2 HONDA AND THEIR DEALERS ARE LIVING ON REPUTATION.
Oh, man, I feel you on this. I've worked at dealerships and I know the pressure, but I never ever tried to throw parts. If I was ever unsure, I would ask someone I trusted for advice. I learned who to trust as well in shops with a variety of technicians. And on that note of electrical system diagnosis, Honda has the GR8 charger and tester system! It takes a long time, but it does the job! Anyway, I agree with you. I would rather pay for my own mistakes than create problems for someone else. Thanks for the video and your continued honesty.
Yes, but Eric, please, if they had done it the RIGHT way they would have missed out on 3000 plus bucks in the coffer. C'mon Eric, sharpen up !
My experience is that dealers only want to service cars, change the oil with the cheapest nastiest oil and filter they can get they can get and, in Australia at least, charge 3-400 bucks to do it--easy money.
When my A/C wasn't cooling the dealer wanted 2k to rip out the entire dash and change the evaporator but no guarantee it was the evaporator causing the problem.
Whether that was or wasn't the problem, they were going to charge me 2k regardless, then keep charging till they find the problem. No thanks. I think the strategy was to scare me away because they didn't really want to work on the car but if I insisted they'd make a killing.
Either way, a win-win for them and a lose-lose for me.
Fixed it myself and only cost me a cheap camera to locate the problem.
Shame you can't mention them though anyone who lives in your area watching this knows who you're talking about.
Keep on rantin' and shamin' dealers ! This is one of your best ETCG1 vids ever !
Sorry you had to deal with that. Thank you for your input. I'm glad you enjoyed the video.
Ellesmere Wildwood dealership muppets as auto expert says. Dealerships in Australia sucks
I love that you addressed this.
$3000 "fix" for something like hanged starter motor brush. Old starter motor fixed for few bucks worth brushes...
Not in dealership
Thing is, if there was hesitation/stumble when driving, then starter motor wouldn't cause that. So if all that was replaced was starter and camshaft, his poor accountant still has an engine performance problem.
Absolutely true, the starter didn't cause that, but remember that the sensor was replaced too. Most likely there were two separate problems.
I think dealer rate for starter is $600 + crazy!
First of all thanks a lot Eric for you videos. What do you describe is a very regular problem with a lot of dealerships or workshops. Is really a shame this is happening because i know mechanics don't earn to much money when they fix cars. My dad used to work as a mechanic and for his experience i know a lot of stories about angry customers at the moment he told them about any problem. All this angry is because stories like the one you just told us. I fix my own car, and a lot of times i consult your videos or my dealership manual that i bought online. Yesterday i fix my long crank problem, very similar to your story. Was the camshaft sensor on my distributor. I pull the code out of my ECU and run to my manual. Pretty simple and straight. New lower distributor part replaced. Why dealerships cannot do this? What a great coincidence your video today. Thanks for all. Greetings from Miami.
Sorry to hear about your experience but I'm glad you got it sorted. Stay warm. ;)
Not trying to be a dick or anything but as a Honda tech, dealer was probably chasing ckp sensor code. These engines that run 0-20 oil have pitted cams a lot. We replace them on accords and pilots all the time. These cars burn oil, stretch timing chains all the time, pit cams, and throw the code. Ive had a couple of times where aftermarket starters have thrown the ckp code and cause hesitation. I bet she had a aftermarket started on there. Pitted cams needreplaced anyways. Typically never any issues other than a knock. They make a hell of a knock. Those accords burn oil from stuck rings and get run low on oil all the time. Chain starves for oil, cams get no oil. Service bulletin on it for pistons. Also, Honda doesn’t have that tester...atleast mine doesn’t. We have a battery tester only and if the customer wants to have a gr8 ran, it’s a half hour. Gr8 will do what your tester will do and a little more. Once again, not being a dick but just thought you should know that. Honda tech still should’ve known cams wouldn’t have fixed it and ckp wouldn’t have fixed it. Never seen either cause problems. If you get a ckp code, it’s either starter or timing. Timing usually throws cps code though.
Actually, I'm happy you weighed in. As I said at the beginning of the video, I was getting my information 3rd, or even 4th hand if you count the service writer. I guess my point is that after all this time and money I would think it would have been fixed. Instead she had to go back 3 times. As a Honda tech, you know that 'fixed right the first time' is the mantra. The fact that they didn't follow that, and seemed to give her the run around is what I'm so upset about.
Also, .5 for running that test seems a bit excessive. If I were the service manager, I'd insist on running that test on EVERY performance problem and included in diagnostic time. Low, or inconsistent voltage causes so many issues in modern vehicles and should be step one in my opinion.
Thank you very much for your input. In fact, I'm going to move your comment up in the cue so that others can see another point of view.
so for a bit better fuel efficiency 0-20 oil will cause parts to grind themselves to death? lol great. so dont buy 0-20 engines? or just use amsoil and it wont cause wear?
But.... the customer didn't bring the car in for a cam code, she brought it in for a slow crank. Basic auto repair tells you cranking has to do with starter or battery, perhaps you should test the battery and the starter. Neither the starter nor the battery will set a code, but the first thing the tech did was plug in a scanner and start chasing codes, thousands of cp dollars later the original problem was still never addressed, and it took a call to a techline and 3 visits to figure out there was a bad starter.
The K24 motors do have an issue with camshafts but there is no evidence that these actually needed replacing. If a technician told me I had "pitted camshafts" and they needed replaced for $3000 I would ask to see the camshafts and then make the decision on whether I wanted the work done or not.
PradaRage cam not going to cause an intermittent drivability problem !!! The car was misdiagnosed and cost the customer a lot of unnecessary expense. They should receive a refund from the dealer.
This is why i love etcg vids lol i understand the frustration but i love your responses lol
Stealerships suck.
I'm on RUclips to learn more about automotive mechanical skills because I got tired of shops ripping me off. Great story/rant Eric.
lol @ stupid proof?!? There is no way!! haha
Ozzstar A fun generality, lol.
There is no such thing. hue hue
Ozzstar If you make something stupid proof humanity will just create a better idiot.
+kentb27 lol that's funny!!
Wish I had a mechanic like you around. Having experience with mechanics like you described is the reason I have learned to work on my vehicles myself. I enjoy it, but there have been times I wish there was someone I trusted so I didn't have to make time in my schedule to fix an issue.
We have to call these stealer ships out or you're just contributing to the problem.
Civil Rights Auditor of Kentucky I think he said it is one of his favorite Honda dealerships, so I think such mistakes are rare, so I think calling them out is not the right thing to do.
Unfortunately that could get me sued. That said, there's only one Honda dealership close to my shop.
You definitely were fired up about it, and I sure as hell would have been too! Thank you for sharing. I really hope these scenarios are few and far between.
ACURA-tely describe it to you? ... 1:30
I love this video!straight up straight forward!Though...this "issue" is not JUST a "dealership" issue...but also found elsewhere in the workshop" jungle.Im fighting this battle everyday as a technician myself..and strive to do proper diagnostics,and serve the customer right..and NOT throw parts at a problem.Love your channel Eric!Greetings from Norway :)
Thanks for the rant. I hate my dealer's service as well. Luckily I have found a local repair service that I have used and trust.
This is an awesome video! Such a shame to see that happening to people who don't know the difference.
YEAH, ERIC! This was one of the BEST ETCG-1s EVER! This incident would definitely qualify as 'Stealership' material! Yes, flat rate can cause all sorts of problems, and many of us consumers don't have the intimate knowledge needed to know when we're being taken for a ride, so to speak.
Gotta tell you, it was SO REFRESHING to see you cut loose and tell it like it is! Thank you! Please keep up the excellent work!
This sums up my past day to a tee!!! Spot on Eric
More mad Eric videos please! Even if its not a rant get mad at a car you're working on. Love the new dynamic of video.
Anytime the customer concern is some sort of engine performance the 1st thing you need to do is check battery and charging system. As a tech doing this work for a dealership now for 10 years I have seen to many comebacks and had a couple myself of not testing something that takes 2 second to do. Thank you ETCG1 for the great tip and reminder.
Probably your best ETCG1 video thank you for sharing
Well said!!! I remember taking my husband's 02' Ranger to a shop for rear axle seals and when I left with it I was told "the new seals will leak a bit at first but should STOP after a few miles", I believed the mechanic and left... to my dismay my husband & I had to do them all over as they ripped one of the new seals. He's very mechanically inclined but I thought I would do something nice to help him, however it only cost us more money. Now to do something nice I just buy him tools & we enjoy working on our vehicles together! I've learned a lot from him, ball joints, struts, wiring diagrams, brakes, etc. And I LOVE it all, we'll except for body work... lol