Just after warranty ends. My envy 360 touchscreen stopped working. It is not even shown in the diagnostic. It is not possible to calibrate in windows this option has also vanished. What is going on? Windows deleted previous drivers which works perfectly - after update there is no way back. Good job HP and microsoft!!!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6052c9IrE Regards, HP Support
@@HPSupport oh yes now even touchpad... I give up for trying to fix it. It just takes too much time of my life. I will reinstall new system and sell this notebook and never buy anything from HP again. this is the only solution sorry but after warranty expires you dont give us support on drivers - boo you
my touchscreen just responds innacurately like when i touch one place it registers the unput somewhere else. And when i did the diagnostic tests the touch was inverted meaning when i touched the top of my screen it registered the touch as at the bottom. how do i fix this.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/48drEQV Regards, HP Support
It's not just my touchscreen my display for example when I start it up or charge it sometimes and I turn it on when I move my cursor a black screen keeps appearing and blinks sometimes and I try everything but still doesn't work pleas help me
+Umar & Ayaan thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.
The touch screen doesn't work correctly when the laptop is charging and in desktop mode. But when I turn the screen and put it in tablet mode it's working normally even while charging. But when I unplug it the touch screen just works normally no matter the position of the screen
+Dahir Farah Abdullahi Please contact our phone support team to fxi this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
So one day my battery was low and the touch screen on my hp elitebook 840 g5 started working again! As soon as I plugged in the charger it stopped working. 😅😅😅😅😅
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchscreen. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq Binu_HP Social Media Tech Support
![How to Fix or Troubleshoot a Laptop That Won’t Turn On [#3] (No Sign of Life)](http://i.ytimg.com/vi/SwoyGzpM9TM/mqdefault.jpg)
![How to Fix or Troubleshoot a Laptop That Won’t Turn On [#3] (No Sign of Life)](/img/tr.png)
Just after warranty ends. My envy 360 touchscreen stopped working. It is not even shown in the diagnostic. It is not possible to calibrate in windows this option has also vanished. What is going on? Windows deleted previous drivers which works perfectly - after update there is no way back. Good job HP and microsoft!!!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6052c9IrE
Regards,
HP Support
@@HPSupport oh yes now even touchpad... I give up for trying to fix it. It just takes too much time of my life. I will reinstall new system and sell this notebook and never buy anything from HP again. this is the only solution sorry but after warranty expires you dont give us support on drivers - boo you
Help me my keyboard doesnt work what should i do i tryed many ways to fix it but it doesnt worked help
+alexander braun Use this information to troubleshoot common keyboard problems: hp.care/2pkb9kG
@@HPSupport thank you i did see the message now its late but i already have an keyboard an new and i have an PC but thank you it would help me.
henlo name shrek thanks for video it help me much
+SirSupremeMeme I am glad to know that the video has helped you fix the issue.
my touchscreen just responds innacurately like when i touch one place it registers the unput somewhere else. And when i did the diagnostic tests the touch was inverted meaning when i touched the top of my screen it registered the touch as at the bottom. how do i fix this.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/48drEQV
Regards,
HP Support
It's not just my touchscreen my display for example when I start it up or charge it sometimes and I turn it on when I move my cursor a black screen keeps appearing and blinks sometimes and I try everything but still doesn't work pleas help me
+Umar & Ayaan thanks for reaching out!
I understand that you are experiencing a black screen issue on your notebook.
I'll do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed
Let us know how it goes.
The touch screen doesn't work correctly when the laptop is charging and in desktop mode. But when I turn the screen and put it in tablet mode it's working normally even while charging.
But when I unplug it the touch screen just works normally no matter the position of the screen
+Eddy Jordan BICABA Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2XPh8js
@@HPSupport thanks
My windows ten hp computer has a 20 touch support points but I can't use that function . please help guys
+Dahir Farah Abdullahi Please contact our phone support team to fxi this issue: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
So one day my battery was low and the touch screen on my hp elitebook 840 g5 started working again! As soon as I plugged in the charger it stopped working. 😅😅😅😅😅
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the touchscreen.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2W1r9cq
Binu_HP Social Media Tech Support