Hello, thank you for your Tripollar demonstrations. Can you tell me once you remove the Tripollar from treatment on one side of the face, how long is the orange light to remain orange when not touching the skin? Thank you
@@TriPollarOfficial Thank you for you response. Yes, at times it can take up to 22.81 seconds for the light to change from orange to white when removed from the skin.. And at times when I move it from my face to a cooler area as my neck, the orange light doesn't change when I've moved it to a different area. Is this normal or does it sound like its having a difficult time to regulate it's temp?
Hi Vikki! I would definitely reach out to our customer service team at support@mytripollar.com. If you can take a quick video of the issue and send along with the name and your order information, it should help the agents to either troubleshoot or work with you on the return process.
Hi! We do not recommend using the STOP Vx near your eyes as the eye area has the most delicate and thin dermis layer of the body, and it is very close to the eyeball and its related anatomical structures. Let us know if you have any other questions.
@@TriPollarOfficial hello, so once the orange light comes on, we can continue in that same area say 4-5 minutes while also expanding? Should we never go over 5 minutes (with the orange light on) on a treatment area like the cheeks forehead?
Hello, thank you for your Tripollar demonstrations. Can you tell me once you remove the Tripollar from treatment on one side of the face, how long is the orange light to remain orange when not touching the skin?
Thank you
Hi! Sometimes the orange light can stay on for a few seconds after removing from your skin.
@@TriPollarOfficial Thank you for you response. Yes, at times it can take up to 22.81 seconds for the light to change from orange to white when removed from the skin.. And at times when I move it from my face to a cooler area as my neck, the orange light doesn't change when I've moved it to a different area. Is this normal or does it sound like its having a difficult time to regulate it's temp?
Hi Vikki! I would definitely reach out to our customer service team at support@mytripollar.com. If you can take a quick video of the issue and send along with the name and your order information, it should help the agents to either troubleshoot or work with you on the return process.
Can you please explain why we should not use the stop vx near eyes? I have been using it. Just want to know what damages I have done. Thanks
Hi! We do not recommend using the STOP Vx near your eyes as the eye area has the most delicate and thin dermis layer of the body, and it is very close to the eyeball and its related anatomical structures. Let us know if you have any other questions.
I get breakouts a day or so after using. Is there any advice to mitigate this?
Do you wash your face of the gel after your face has cooled?
Also, once the orange light is on, do we continue to move on the same spot for a short while or move on to a new spot? Thanks
You can slowly begin to expand the treatment area, including the area that just reached optimal temperature.
@@TriPollarOfficial hello, so once the orange light comes on, we can continue in that same area say 4-5 minutes while also expanding? Should we never go over 5 minutes (with the orange light on) on a treatment area like the cheeks forehead?
I really enjoyed using the device but I have lost facial fat from it, unfortunately cheeks look very flat now…