I ship and receive high end antique reclaimed hardwood flooring products weekly. My orders are thousands of pounds and are completely packaged on pallet skids. The decline in care of the products is disturbing. It's not just the big mail type shipping companies. Big freight is even worse! Imagine waiting 10 weeks for the mill, two weeks for the shipping, and receiving $150k worth of rain soaked flooring that is supposed to be installed into a 5 million dollar home. That my friends is how a company can get sued into bankruptcy!
When unloading a truck, everything goes onto an extendable roller wheel conveyor that feeds the main belt. It probably fell off one of those two. It didn't fall 6 inches. It fell 3 feet. The box ripped open and they had to check it. The other head was probably far more damaged. So they just chucked it into a "lost inventory" pile and created a situation that someone else would have to handle, escaping any accountability.
As a former RPS Contractor the terminal I worked out of which also was a hub facility it was explained to me by the people who managed the hub that during the sort packages can get torn and the contents can spill out. Well there are so many packages going through a facility that it cannot be determined which lost items go to which package and actually these items are thrown right into the dumpster. Now what happens here is when the package is delivered of course the receiver will call the shipper (the people they ordered the stuff from, the transportation company is actually called the carrier) and let them know that there were items missing from the package. It will be the shipper who will file a claim with the carrier, but the shipper will ship out the items that were missing. This is how it works. There are many, many, many people who handle packages and freight not only in this country but all over the world and of course it is not tee totally perfect in any sense.
I hear you. I managed an American factory in China, our products were glass, and fragile at that. Our packaging was tested by kicking the box down two flights of stairs, dropping it 12 feet unto a concrete floor and nothing was broken. Assume the worst when shipping anything of value.
I've worked at a shipping warehouse. Many times the conveyor belts get so backed up, that the boxes get crushed against their own weight. It's not always out of negligence
Well, first, it was an American company. They know about protecting themselves from litigation, and about quality. Because if it had been a chinese company they wouldn't have cared of the client received powdered glass because the client would not been able to recover damages from them for trying to ship crystal in a standard amazon pouch.
@Muffinconsumer4 No not at all. I am sorry to say unless you've lived in China you don't have a clue about China. Being a WOFE (Wholly Owned Foreign Enterprise) compliance with labor laws is strict, all employees cannot work more than 32 hours overtime in a month for example. Factory safety and pollution regulations as stricter than in the US. How you're thinking about China as a sweatshop is quite outdated.
My wife is Japanese, she was completely appalled, when she saw the condition of boxes here in the US. She buys and sells stuff on eBay, on heavy items, she spends a small fortune on packing, this also leads to a tremendous amount of wast. Doesn’t matter, UPS, fedex and USPS all the same. In Japan, the box will arrive, the same condition it was shipped.
On the flip side, I waited a year for a carbon fiber hood from Japan, arrived damaged in a box that looked like it was made from recycled seaweed. Regardless of manufacturer or country of origin, the packaging should be thick and high quality so these products stand a fighting chance to survive these FedEx goons.
Japanese boxes are better quality because they import eucalyptus wood chips from managed forestry in Australia. Inclusion of eucalyptus makes paper and cardboard, stronger, more durable and more recyclable.
I'm down to being part of a class action suit against FedEx, I agree, their shipping logistics is literally criminal! They add hundreds of miles to every package they ship, for real!
and just to earn money. if i was running a company. i would put people and safety over everything. even profit. although i know i wont last long cause other companies will squash me
@@jackmagnium6115lol if you don't profit, you'll squash yourself. No villains necessary. ...but by that logic, if they priced so low as to put you under, then that means they would barely be staying afloat themselves....meaning they are only marginally more evil than you. I mean, if %profit=%evil, and the average busines profits roughly 5%, then yeah, it would only make you about 5% less evil (max) than those evil doers.
@@jayrowe6473 Which workers.. At the FEDEX or UPS distribution centers.? Don't forget, not all drivers handle with care. Get the job, get it done, get the money, next. It is still my opinion since nearly everyone knows that UPS and FEDEX continually lose packages and damage packages, pack accordingly. And N E V E R use these so called UPS stores or FEDEX stores.. they are franchised and not official UPS or FEDEX owned stores. Also when you ship by one of the box shippers, they are the shipper of record, you are not.
This is why we appreciate D&J Performance so much. Their heads come in a wood crate, ratchet strapped in so shy of the box itself caving in- the only side that can be "Beat around" is guarded by 2x4 stands. That being said- companies shouldn't have to go through those measures to make up for shitty work by the shipping companies.
I was just gonna say that box looks way too flimsy for 80lbs of material. If they're gonna ship in that they better make sure the product inside is firmly secured because anything metal shifting around in-transit will defeat that cardboard and pop through. Seen it thousands of times.
things like METAL should always go in wood crates! otherwise their weight will cause the item to act like a missile and crash thru flimsy cardboard. I always used 1/2" CDX plywood not chipboard for my sculpture crates
If you saw the video taken inside I think a UPS sorting facility around the holidays, you can see WHY they simply cannot treat packages like cartons of eggs, and the facility has miles of conveyors, and you see boxes tumbling out onto the conveyor belt, big boxes landing on small ones, its up to the SHIPPER to box properly or deliver it via private courrer
I feel your pain! A few of my shipping horror stories are: FedEx lost a pair of CBX cylinders and piston sets and tried to blame it on me. The driver came to my house and gave me some grief about it because he was going to have to pay for half the $2,400 claim! UPS ran a fork lift blade through very robust packaging into an aluminum block and cracked the liner where it was protruding from the bottom. USPS lost a crankshaft I shipped to England and it took 9 months to settle the claim.
If you shipped to a foreign country, once it leaves the international facility in the US, it's no longer in USPS hands, it's in the foreign post's hands and they're 100% responsible for it. USPS doesn't extend beyond US borders.
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Once received a 60mb tape backup worth $2k via UPS. To say the box was damaged would be an understatement. Of course Ups declines the insurance claim stating the product was packaged poorly, double cardboard a 100% foam fit packaging! Right as the adjuster says “no money for you” our Ups driver walks in and says “Oh look the box we ran over with the tractor trailer!” Got our check.
@@ironworkerfxr7105 I once held up a driver trainer for an hour because an item ($15,000) came in damaged and in a different box than the normal Branded boxes, the shipping label was even cut off the old box. The guy was a total inpatient dickbag and just wanted me to sign for it, I told him he could wait as I called the shipper to verify what was supposed to be in the box, then I made him sign a paper notating the package's poor delivery state and the damage before I signed for it. Camera recordings are amazing. Trainer my ass. Reminds me, I never complained to UPS about that interaction.... Oh boy, I found the video ;)
FedEx pay peanuts and employs knuckle dragging chimps... Accidental damage to packages is one thing but theft is another.... I have had customers loose several high end items, removed from their parcel in transit. FedEx promise to investigate but they never get found.
I'm from Australia and we get the added bonus that when a carrier like FedEx sends to us via "non-priority" and it arrives in the country too quickly then they must leave it in their warehouse to sit. I'm not kidding, they are willing to pay for their warehouse space just out of spite. I literally can't even drive to the warehouse and pick it up. It's just nasty.
I once ordered coilovers and they shipped through UPS, I waited 2 months with them holding it and refusing to deliver it because I wasn't home the first day they tried to order it and the delivery driver was too lazy to try and deliver them again. They ended up returning them to the sender, and I told them to ship it through FedEx instead. I got them 2 days later and the box was smashed. The coilovers were fine at least
I do all sorts of shipping and you're right UPS, FedEx and USPS are all horrible. I would however say the ProMax REALLY needs to up their shipping game. That box might be ok for retail sales, but no way it's gonna hold up to a shipping company. I ship vises that are 80+ pounds and I build a small crate that's then put into a box with staples, nylon strapping tape and a shipping label attached to the vise itself incase it breaks free. Either way not your fault, hope they payout. I've had better luck with FedEx paying insurance then the USPS.
@@CWHolleman Amazon will put a $10 item in 2 boxes. But a $1000 fishfinder they'll just but the shipping label on the org box so all the porch pirates can see it from a block away. Did the same thing to my brothers $1200 video card. insane
I ordered a pallet of solar panels out of Utah shipped to Florida. I had to drive to the Orlando Freight terminal to pick it up. First thing I noticed was that the pallet was broken with boards hanging down, and sticking out. I complained to the forklift driver and he was nice about it, noted my concern on the paperwork and initialed it. Drove home and started to unload the panels one at a time. After the first 12 came off the stack I found the damage. A holes somehow managed to stick 1 fork up from the bottom and stabbed through 8 of the panels. I'm thinking I'm glad I had the guy note the damage, and initial it. So I call Customer Disservice and spent 90 minutes on hold. The woman listened to my story, chastised me for not checking for damage when I picked up the pallet. Seemed OK with me telling her that unloading 20 solar panels in your depot parking lot just wasn't feasible. She agreed. Then she said she needed the drivers name who initialed the invoice. Ma'am it's a signiture and I can't make out what the name is. After 30 minutes of arguing back and forth she said that I needed to contact the company that I bought the panels from and have them file a claim since they were the shipper and have a Fed Ex account. Contact them and they said that dealing with FedEx is impossible and the only thing they can do for me is sell me 8 more panels for 20% off. And I would have to pay FedEx for shipping the replacement panels. Can you please cover the pallet with a piece of plywood so they can't stick a fork through it? We can't do that sir, if you are worried about a couple of broken panels we advise our customers to buy a couple of extra panels in case some get broken during shipping. Not at $210. each I'm not. I ended up taking a $500. Refund and I bought some panels locally for more money. I will never ship freight by FedEx again. RL Carriers have never destroyed anything I have shipped through them
I work on high-end audio equipment and if FuddEx can do this to solid iron objects, I'm trying to imagine what they'd do to a McIntosh tube amplifier or an Otari tape deck.
Darn glad that I no longer have to deal with this daily. Early on, we were told about the hard drops packages get going from belt to belt in the sorting centers, sometimes even to the floor from more than 6 feet up. The company I worked for would even verify new product cartons & packaging by Overnighting them around to be sure they got the harshest handling. One time we got a carton (from a regular shipment of a purchased mixing console to a Customer) that had gotten stuck on a belt, and an entire corner of the carton had been ground off by the belt, wore completely through the double layer cardboard carton, a couple inches of foam packaging, part of the wooden side panel of the mixer, and even part of the metal case had been ground off. The smaller rack-mount audio processors that were returned after they had been run over in the carton by a truck remain the funniest.
This video was too damn relatable. FedEx lost $10k of GWagon components for a customer of mine that was shipped from Orlando to Gainesville, FL - a 90 min drive. Logistics has been insane. Parts will leave a warehouse in Atlanta, travel to Raleigh, Virginia Beach, down to Pompano beach and then up to Gainesville. This company needs to burn in hell
Don't blame the drivers. FedEx has completely abandoned their employees and won't pay them a fair wage. Many warehouse drivers are individually contracted and have straight up said "Fuck you, I quit" and left FedEx due to getting screwed on so many things in terms of employee pay, etc. And FedEx wants to use the excuse of "cost overhangs" Bullshit. Drivers are tired of suits getting all the money, and then come paycheck time, being forced to work for crumbs. UPS is facing a similar situation, except their warehouse workers union has essentially told the corporate suits "you can treat us better and pay us a living wage, or come next July you will see a strike that makes the Strike of '97 look like a damn joke" Warehouse workers aren't screwing around. FedEx/UPS *know* these issues are ongoing, they just no longer give a damn. Source: am a union UPS loader
I had a package of cookies, meant to be sent from az to CA, take a 4 week detour through the east coast. And I'm goddamn tired of them all using the 'ohh it's the virus' excuse.
It never fails, initially a company is all about customer service and they will bend over backwards to make sure that you're happy and that's the way it should be. Then as the company grows at some point it becomes less about customer service and more about profit margins and the bottom line, that's the point where customer service goes right out the window. Here's the rub it's not just shipping companies, you can apply the same rule to social media companies gas stations and grocery stores.
All business is about profit, regardless of size (except maybe a charity business, but I have my doubts about some of them). Why would anyone start a business without the intention of making money? These days there are not many businesses that can base their profits on return customers and good reputation... it just isn't profitable enough. I tried, went broke. Max profit at minimum outlay is the mantra, it's capitalism/consumerism 101 Majority of humans are selfish greedy pricks by nature, always have been, always will be.
@@iffracem one actually could set the exact same template over politics at first it's all about making the people who got you there happy, and eventually it ain't.
People will call this "the flaw with capitalism" and say its "by design." BS, this is the product of selling out to investors and signing stupid contracts with unrealistic terms. These contracts do not clearly state that you must achieve infinite profit growth, but they do allow investors to sue you for those projected losses which is absolutely insane and not the default form of capitalism at all. Its just a bad contract, you should negotiate for realistic terms or walk away.
I drive forklift for FedEx Freight, and I definitely hear where your coming from on this one, theirs things I think we can do better. In your video you mentioned using a dolly to get the product from the trailer (so no pallet), id recommend always shipping with a pallet and have the item metal banded to it if its any kind of heavy solid object (you can unload by had at your location if you don't have a lift). One thing to consider when sipping with FedEx Freight is that vast majority of the orders shipped are on pallets, and if your the only box sitting on the ground of a trailer with other 20 pallets your item will have a high chance of getting mauled if their is any shifting of freight during loading/transport. Also if its shipped just as a box, its going to be moved with a forklift regardless, and with no open area under the box (like a pallet) to insert your forks they have to be slid under creating a opportunity to clip the product . I try to protect the loose items best I can, but I don't recommend shipping like that with us unfortunately.
They're not going to ship a pallet with one little box on it, and waste all of that space on the truck. They'll throw a couple of hundred pounds of boxes on top of it, damaging it anyway. Plus, I can only imagine the increase in shipping costs doing that. There's got to be a better way.
Non commercial fedex sucks, it was most likely dropping in the warehouse getting unloaded from truck back loaded into a semi trailer, then once again reloaded and the box split so they just called it a day delivered it as is so customer can just claim it, this shit would happen so much at my warehouse I worked as but as a grunt I couldn’t do nothing and no one gave a shiy
An alternative to having a single box on a pallet; you can build a wooden frame or small pallet that your package is bound to. If all else fails, just add layers shrink wrap and/or tape, as well as making sure the weight cant shift
You should pack knowing whatever you ship will be dropped at least 4 feet, and have other things dropped 4 feet on top of it. ALL the shipping companies sort all the packages by machine and conveyer and shoots. The package volume has gone to insane levels since covid. If you are sending something you aren't willing to drop to the floor multiple times in any orientation, it needs to be packed better.
Exactly, pretty sure this is in shipping conditions too. For engine heads either wooden box with internal reinforcement and lot of padding or strapped on to a pallet.
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I used to work for FedEx. I both loaded and unloaded trailers. The way unload is done, it's literally impossible not to drop the boxes. They put the trailer up on an incline so things fall when you disturb them and tell you to chuck them down and out as fast as you can. Insanely dangerous as well as damaging. You spend all shift dodging falling packages working in unload. Serious injuries are extremely common. If the package is at or above 50lbs, it goes on a belt system that guarantees a minimum of two three foot drops onto concrete. And that's if nothing goes wrong, no missorts, no employees being stupid, no accidents. If the package is under 50 lbs it goes into an overhead belt system, which involves four story (yes, FOUR STORY) drop down a slide where it lands on boxes ahead of it. Often heavy packages "accidentally" (usually unload just doesn't care) end up on the overhead system, crushing and destroying things they land on. Even when this isn't happening, any dense boxes (if most of the volume isn't packaging, it's dense enough to do this) will land at the bottom of the slide so hard it shakes the whole trailer floor. Every time a package reaches a new point in the tracker, it goes through this process again. Every extra day it spends at a facility, if it is scanned its gone through this process again. Your damaged engine parts at a minimum have been dropped from three feet onto concrete a dozen times. And that's assuming it was never mishandled by any employees. Don't blame lazy or malicious employees for this, the way the entire shipping system is designed is extremely hard on packages. If everyone did everything perfectly and handled every package with care this would still happen. If you aren't confident you could literally throw your package out of the back of the truck multiple times and have it survive, it's not packed well enough to survive FedEx.
This is why Fluid Loading is a terrible idea. The shipping industry is an absolute mess. Just like every other industry in our society. At some point, someone is going to need to fix all of this.
I ordered a set of rims for my truck a while back, the only shipping was through FedEx. They shipped in two boxes, which consisted of a box, a layer of packing material, and then another box which was wrapped in tape. The boxes arrived almost 2 weeks apart, both absolutely destroyed. One of them was missing the internal box, and the rims were just thrown in there. Both boxes had torn corners, were smashed, crunched, and overall just destroyed. Out of the 4 rims, TWO had bent beads, the plastic hubcaps were broken on three of the rims, and all of the hardware was gone. Almost $100 in shipping costs and THIS is the quality of it?
Well when the vans are packed floor to ceiling and no way to secure anything not a whole lot the drivers can do. Hell pretty sure a 75 in smart tv was destroyed once but thats for the customer to report
UPS, DHL, TNT and DPD are no better. When I used to arrange shipping of test equipment/test devices for a well know electronics manufacturer, we spent a small fortune on Pelicases and tamper-proof wire seals to ensure things like this didn’t happen. Depending on the size of the Pelicase used, we then put them inside heavy duty cardboard boxes or wooden crates filled with polystyrene packing. When your items have to arrive in the same condition you shipped them in, you can’t rely on the shipping company to take care of your stuff.
I am from Canada, getting stuff from the USA is really hard and expensive shipping wise. I always thought it was the boarder. What really crazy is the Canadian duty and taxes would be like $2 and FedEx, UPS and DHL charges us an admin fee of $25. Oh our packages also arrive like they tied it behind the truck and dragged it down the road.
I worked for a major logistics company for almost 6 years. One that most people see multiple vans each day. I worked in a warehouse and the management was always telling us to go faster no matter what. So it becomes a game of “get this shit thru here fast as possible” without care for the actual items. People would throw, drop, and kick boxes all the time if it made the job a little faster. When you’re worried about losing your job for not going fast enough, it’s easy to forget about the customer.
That I can agree with. You can only go so fast. There is an enormous volume of packages that have to be sorted and there is only so much time allowed for each sort (and of course it boils down to production) and some of these packages are quite large and quite heavy and they slow things down and of course as you related they get thrown, kicked, dropped. If the normal customer getting things shipped these days could spend time in a hub during a sort they would be amazed at what goes on.
Okay I say anyone that works for UPS, FEDEX or USPS that is reading these complaints to Type the name of their manager into the comments here if this is what you are forced to do at work.
@@Ed70Nova427 Either load 500/hr or unload 1000/hr. or get fired. There is 0 in between, 0 reason to go below, regardless of size/weight/wall build difficulty. They do not care. Go pick your shit up if you don't want soemone to potentially break it.
@@CaptainRasco I'm not sure how to take the meaning of your reply. To be clear, I hold nothing against the person handling the packages either in the warehouse or in the delivery truck, mopping the floor, assembling the rack system, keeping the toilet paper supplies in the restrooms, etc., etc.. I hold 95% of all the damaged products and misbehaving employees on management and the remainder on true accidents. I say if you work in a company that treats you like dung, then when you make a comment here, include the ayhole managers name first or last or both, and location of the place you work. We want to know who this ayhole is. We want to ask that ayhole to get off your back or get out. I wouldn't mind going to pick my shit up if it's anywhere in a 50 mile range, but when I pay someone for a new product I want to receive a new product so that I have first dibbs at breaking it. If a company sells me a product online and they can't get it to me unbroken then don't sell online. If you do sell online then go talk to the managers in the post office, Amazon, UPS, FEDEX etc., and get them to get off the working mans butt and deliver your product in tact. If not then put them back on the shelves for us to go pick out the one we like and take home.
I'm in Australia and I used to buy lots of performance parts from the USA. Over the past few years shipping has become ridiculously expensive and slow (including USPS). They totally got rid of the sea freight option which used to be good for large and heavy items when you could handle the shipping time. Needless to say I don't buy as much as I used. Seems like whatever you do these days your going to get screwed over one way or another.
I liked the old sea freight option too. Sometimes cost is more important than timing and you're happy to wait.:) I think DHL is currently the best option for any overseas freight to Australia.
"Seems like whatever you do these days your going to get screwed over one way or another." And people wonder why it seems like people in the general public are getting crazier by the day.
I worked for a shipping logistics company. They literally will hire anyone and tell them to meet a near impossible quota. So shit regularly gets broken. So much so that they actually started a company selling the lost, broken and refused merchandise, and it makes nearly a quarter of the profits
Yeah that is exactly the thing with shipments all over the world. I live in Germany an we have the same problems with UPS and DPD. One day DPD delivered a totally destroyed package to my workplace. Usually they come into the house but they dropped it in front of the entrance because the delivery guy was afraid we could go ballistic. And he was right. The Box was totallly desintegrated and rewrapped with a complete roll of packing tape to hold it together. Inside was partly our ordered merch half destroyed but also parts from other shipments for OTHER PEOPLE. Its not easy to imagine what had happened. I guess they ran over the boxes with a truck or lost some packages while driving and the contents of some packages dropped were mixed. After collecting that stuff the boxes had probably been resealed and then been delivered in that FUBAR condition. And its the same Situation as you described it with Amazon in Germany. They do NOT destroy shipments. Amazons delivery service is so good that only one out of ten even has a bent edge on the cardboard. There is one thing i totally dont get: Why are those companies like DPD and UPS and in the USA Fedex still in business??? BTW just rename Fedex in Fedup thats fitting.
thing with amazon in germany and why the content is is good shape is simple: they dont have the same throughput other delivery systems have. was waiting for a delivery all day long and kept the tracker running as soon as it was set to livetracking they drive miles to just drop a single package. their pressure comes from drivetimes instead of personal delivery times which is why amazon drivers usually have bigger issues with driving badly than handling delivery badly.
I worked at the ups hub at the Philadelphia airport for a couple of weeks and let me tell you. These places don’t give a dam as long as you keep pushing packages through their lines. The second the boxes come off the plane they are thrown into big carts by a conveyor belt. Then from the carts they are pretty much dumped on to another belt that leads to the tables where a big metal arm slaps the packages on to different parts of the table. Then the guys grab the packages and throw them down another conveyor belt depending on the zip codes. Then the belts go to different trailers where they get thrown around a squeezed onto the trailer by hand. And rinse and repeat at the next location. Smh also worked at a post office and the employees would open birthday cards and steal the money and throw away the rest. They would also damage packages on purpose if they thought it contained electronics and steal the phones etc and deliver the broken box in a plastic bag with a sorry note attached. The worst part was that the supervisors knew what they were doing and just didn’t care. I don’t know the inner working of fedex but I’m sure it’s the same as ups. It’s rare I get a package from them on time and the box isn’t damaged. Smh I wish we had a reliable and responsible carrier service here in the states. If I can avoid having things delivered by them i avoid it like the plague no matter how much of an inconvenience it is.
I received a package of 9mm ammo from a major manufacturer in the upper Midwest. Miraculously it arrived a day ahead of schedule. I found it by the front door one morning, giant hole in the side of the box, loose rounds rolling about. I was able to pull the individual boxes out through the hole. Surprisingly, all the ammo was there.
I have a friend who sells and ships ammo. Over 10% of his shipments "disappear." Fedex denies there's a problem. FBI, why aren't you on this? Too busy using 25 agents to arrest a man who offered to turn himself in?
I use 3/4" U-Matic videotape machines for videotape archiving. These are state of the art, broadcast quality, machines that were the standard back in the day of videotape. Today, these machines are very hard to find and almost impossible to get in working order as they are very complex with exacting mechanical specifications. Recently, I found one that needed repair. There is a guy in Arizona that specializes in repairing these dinosaurs and he does a great job. So, I shipped the machine Fed Ex from Chicago to Arizona. The machine arrived and was rebuilt at considerable cost. When I got the machine back, the box was trashed and the machine was heavily damaged! The outer shell of the machine was crushed and the controls were smashed. It was as if they threw the machine out of the truck. I submitted a damage claim with Fed Ex and they denied it by saying the machine was not properly packaged, which of course is absolute bullshit. So now, two things have happened. 1. I have a videotape machine that I spent hundreds of dollars on to repair sitting useless in my studio. 2. Fed Ex has lost my business and at every opportunity, I share my terrible experience with the hope that more people will stop using their "service". It is obvious to me that Fed Ex people don't give a shit about their work and there appears to be no quality control, supervision or discipline.
Does it get shipped with the expanding foam? How is pieces of cardboard on the corners really suppose to protect it. I get FedEx sucks but eh, the packaging could be a lot better
I used to work at FedEx one of the big problems is that when they off load a semi they put each package on a conveyor that goes up to about 15 feet above the ground. Alot of times the packages clog the conveyor and I've seen packages fall off that conveyor. Usually they would fire a person for throwing a package but with labor problems as they are today just finding employees is hard so they backed off on some of their rules. At where I work now we don't ship anything FedEx.
I ordered a piece of equipment for my shop, it was shipped through FedEx. It weighed about 80 to 100 lbs or so. The driver showed up outside, I was watching as I was heading out there as he opened the back of the truck and just rolled that crated box out of the truck and let it drop onto the ground, I could hear the wood crunching. Before I could even get there he was in gear and heading down the drive. The crate was mangled. Not only from this drop but I am sure from all the hub stops before. I didn't even get the chance to reject the shipment. Needless to say the piece of equipment was also damaged. I had to go through the grueling process of sending it back. I will never use FedEx on my end for shipping anything, and if someone else ships to me via FedEx, I am standing there waiting and inspecting the package before I ever accept it. Yes they suck.
This is entirely relatable. I ship machined parts regularly in state with UPS ground and the sort center lost them more than a few times if they are shipped in cardboard. Typically I will make a custom UPS resistant box out of 2x4's and 3/4" plywood and those seem to hold up.
Often times heavy parts in packaging that isn't 100% secure will damage its own packaging just from going through conveyor belts alone. I'd recommend doubling down on making sure the box is as sturdy as can be. No shifting weight, whatever you can do to increase the box's integrity. Be generous with the tape. It really goes a long way.
I was waiting on a set of Pistons one time I can't remember who the delivery company was but I lived on 20 acres and long story short I never received my Pistons. About a month later I was outside weed eating and I found a box of pistons in grass that was about 3 ft tall.
Another 20 acre property. My brother lives on 20 acres in Idaho. The number of the universe is 20 and the basic cycle of the body is 20 minutes (most Doctors don't know that) . 20 is the base number for many ancient cultures.
I've worked on loading docks in my younger years and you would be surprised what happens to your packages. Thrown, dropped are just a couple of things we did. To this day I'm always surprised when my stuff comes unbroken
Suggestion : if you're driveway is large enough have a dock built . Or attach one to your building. As long as you have a dock Roadway ,Yellow, Dominion, or any other ltl truck overnight or local delivery service will come to you.
The worst shipping experience I've ever had was Fedex. I received half of a jeep 6 cylinder crank, there were tire marks on the part of the box I did receive. They claimed it wasn't their fault and must have been sent that way by the shipper., claim was denied. I have never used Fedex since.
Take pictures then contact the the person who set up shipping. They may have pictures when they sent the item. This will help rhe damage claim. Contact company when ordering, pay extra to require signature for receipt, then refuse if damaged, even if left at post office.
These company are tpp big to fail amd this is an example. They don't care if they lose one customer. It just doesn't matter anymore. Forcing 5000 employees to grind is more beneficial to th tham losing the 15 customers they will piss off doing it.
Here's something for you to know.... They charge you higher rates for fuel cost, and they don't even own the trucks or pay for fuel. Those trucks are owned by contractors that pay they're own fuel bills. FedEx doesn't give the contractors any of the upcharge.
So Fed Ex started out as an overnight express shipping company only. Then in the 90s they realized that they were giving up so much business to UPS and US Postal and decided to address that problem. What they did was purchase an existing ground company known then as RPS (Roadway Package System) and incorporate them into the FedEx world. Rather than trying to reinvent the system they just kept the existing RPS plan and went with owner operators who were in a way private business owners. This was for the ground only. On the express side of things FedEx is run quite differently all the workers are employees of the company and the equipment and vehicles is either owned or leased by the company including the airplanes! When I worked for them believe it or not they were the second largest airline in the world! Although they had many more smaller planes than the big jets the FAA only looked at how many total planes a company owned and had in the air, the only larger one was American Airlines. These numbers might have changed somewhat in 25 years since I worked there but it doesn't change the fact that FedEx owns the equipment!
As a former P&D Contractor we would receive what was called a fuel surcharge (even when I was an owner-operator doing intermodal work) but here is what happens when the price of fuel goes up the surcharge takes it's sweet time, but you let the fuel go and the surcharge drops like a stone.
Even worse is that somehow during this “fuel crisis” every single oil company has had record breaking profit margins and even has been allocating TENS OF BILLIONS to stock by backs for the execs. Nothing going to the people the workers.
Had this happen with computer parts when I used to build PC for others. Received boxes that looked like they had been stomped on and had damaged the product during shipping. Luckily I put everything under insurance since usually some of these parts were between 500 and 1100 and I was not about to be out that. Around 2020 I got out of it completely after having to make several customers wait for a few months on one part that ended up being shipped and destroyed in transit. Between the back and forth with the shipping company, the supplier, and angry customer I just said it wasn't worth it, especially after the chip shortage started. Miss doing it, but don't miss having to deal with the shipping issues one bit on the parts that were the most expensive at times, or other parts (cases) that got absolutely wrecked in transit.
I'm with ya 100% I ordered some stuff end of September, here we are second week of November and it's still at its second stop and didn't ever get scanned again, meaning it should be at the location it was last scanned at, right? I've been in contact with the company that I purchased from this whole time. Almost 3 weeks ago now they sent me a message saying "Looks like it finally got there!" I sent them a screenshot of the tracking info, which still shows the package at the second stop with the status as "delayed" and delivery date "pending" I immediately hear back from the company who shipped it, and they were pissed, UPS had lied to them and told them it had been delivered! A week later the status changed to "Investigation opened" sti no updates, still no package.
I'm a trading card collector, i never ship/recieve using any other couriers than USPS or Canada Post. I have had so many issues with FedEx&UPS with missing packages, damaged packages, packages with signatures required just being left at the door and end up stolen. This is what happens when they hire people at $12 who don't give a damn about their job and other people's packages
Its worse than them not paying them enough. They could be paid 3x as much and still have this problem. The real problem is that they have a "boxes per hour" incentive. They track your timing and expect you to go a minimum amount of boxed unloaded per hour. Clearly this will cause unloaders to hate heavy and unconventionally shaped boxes. The further it has to ship the more times it has opportunity to meat someone ethos having a bad day 😑 and fedex/ups both do stupid shopping methkds that make it go through even more hands than it needs to
That may be true for package handlers in the terminals, but most drivers are paid a "daily rate". You can't pay a driver by the hour, think about it. He'll stop at every store he passes, take 37 breaks during the day, etc.
@@jeffhale2278 drivers aren't the ones doing most of the damage to packages. Most damage happens falling off belts or being thrown out of the trailer, they also aren't incentivized to do bad because of a package per hour quota either because they don't have any quota like that.
@@BarnacleBrown You're right. No quotas that I ever heard of. And no one is going to be more careful with your package than the one who has to face you with it.. At least in my route. I've delivered "ugly" boxes, and on many occasions rang the bell to get the customer to come to the door. Asked if they wanted to check for damage, explained if damage was present, I could select "Damaged" instead of releasing the package and The Company would take care of the return, saving them the hassle. One comment above was about deliveries stopping at 4PM, that's new to me! Some nights in December, I didn't get home until after 11. 11:50 was the latest, I believe.
Started a job with another well known shipping company, was shocked at the way stuff was thrown into trailers with heavy items often being placed on lighter items and squashed together. Worked there less than a week and told the boss this job wasn't for me. Coworkers were complete are holes also.
Yes sir it really is a result of companies contracting out labor as well as the contract sets a flat rate and the more time a contractor takes to do the job right the less the contractor makes and they just shove the freight in with no regard to proper loading procedures. Of course companies do this because people who are paid by the hour will milk the work in order to make more money. A friend of mine took a load out to California and sat around all day right up until it was almost quitting time and then he was unloaded in about ten minutes. The people doing the unloading were union.
I remember ordering a 6 tb hard drive and it was left out in the rain, and the box was beat all to hell. Hard drives are super fragile and the disk inside breaks with any damage.Thankfully it still worked. I'm gonna be ordering parts for my 13b t soon and I'm terrified for this lol.
I ordered a $5.5k guitar from Japan earlier this year and it was coming FedEx. Now up until then I only had good experiences so I had no worries about it. Of course it ended up being a bit of a pain to import customs-wise. At least the box was pretty much untouched. But damn was I about pulling my hair out knowing how badly FedEx treats packages. No matter how well packed, a guitar ain't made to be taking impacts even inside a box. It really does depend on the area, where I live, neither FedEx nor UPS give me issues and beat up my packages. I'm pretty lucky in that regard. But I try to avoid them anyway because it seems like, along with a lot of other facets of life in America, they seem to have gone even further down the toilet and just treat packages even worse. Maybe not for me, but only time will tell when I will order something important and/or expensive and run into my first truly bad experience. I was lucky to avoid a FedEx nightmare dealing with an item like my guitar, it was custom made and couldn't just be replaced. That's also why I never ship anything unless I absolutely have to. I see some people who ship their guitars here and there like it's nothing, I don't have the intestinal fortitude for rolling the dice like that.
I had a rare synthesizer (irreplaceable) I bought on Craigslist. The seller sent me closeup photos of the unit all around. When he sent it, thank god he insured it, because when I received it, the front panel was literally bent at 90 degrees at the halfway point, and of course the internals were destroyed. I could tell from the puncture on the box it had been hit with a forklift. About 5 synthesizers later (I was collecting them at the time), another rare synthesizer went on a 5 state visit (from tracking), even though the guy sent it two day air-it took 3 weeks, and when I got it, it looked like it had been dropped a dozen times, and the keyboard was destroyed, and it wouldn’t even turn on. I finally got the hint, and started only buying local where I could personally take delivery. Geezuz…I feel for ya
Sorry that happened, I can relate. FedEx smashed the shit out of my amp and denied my claim because the seller was a dummy who didn't respond to anything after he got his money. I had to drive 3 states to get the only other one for sale on the east coast.
UPS lost an entire Moog Matriarch MoogFest Edition I shipped a year or two back. Not exactly boutique...but harder to find than average. How do you lose something that large?!
Up until last year I was caretaker of a house and acreage for friends of mine. They ordered some stuff to be mounted in the house before it went up for sale and it took twice as long as it was supposed to before it arrived after the company had shipped it. Also a couple of months before the boxes were delivered to my porch across the street from the house where they should have been delivered and the only way the neighbor knew they were on our property was she called and got them to tell her where the man had dropped him off and she came and got them. And then another time in that same period there were two big boxes left inside the gate on my driveway that none of us knew the person it was addressed to but had our address on the FedEx label. So they are screwing up everybody's shipments all the time. It is absolute nonsense that they are running a company like that. Apparently their accountants have cut every penny from the work staff that they can get away with so that it does not function anymore. And if I own the stock I would be raising hell at the board of directors running the company in the ground.
I used to work for FedEx at the warehouse and honestly you are right they don’t care about the package and care for it they care more about getting it out as fast as possible so everything tends to get tossed around and I can’t tell you how many times I saw packages get broken or repackaged
This. This is *the* reason why I always double box parts when shipping (with any carrier). For extra heavy 70+ pounds, I triple box. In the last 25 years I've lost plenty of parts (from monitors to starters) inbound through UPSP, UPS, and FedEx. So far I've lost none outbound. But it does cost much more to double box and insulate the package. Good rule: the combined parts you ship should be no more than half the box certificate rating for gross, crush, and burst. Less than a quarter if shipping overseas.
I can confirm that. The box in the video looks very undersized to me regarding the value of the items. Packaging can never be too strong and don't forget the steel wraps.😁
I worked as a forklift driver for FEDEX FREIGHT for two years. I've had so much weight against the trailer door that I had to use the forklift to get it open. The way loose freight, from broken pallets, fell out was like a cartoon. I was still expected to meet quota.
I ship some sensitive electronics and in their shipping instructions they say to pack it to withstand a 10 foot drop! Well there isn't a way to do that with glass tube electronics.
I had a package coming from SC to FL. the tracking on that was NC to Atlanta, to Miami, back to Atlanta and then to Jacksonville. Took 11 days, had a delivery scheduled 4 times.
You put out amazing videos non stop. This was my favorite one yet. The emotion and frustration in your voice is able to be felt by the viewers. As it SHOULD. It's absolutely ridiculous that some rookie employee attempted to pick up the box and couldn't. So they resorted to flipping it end over end as they went. That must have been AFTER the 87lb box fell OFF the 4 foot conveyor system at the hub. I'm going to jump on a limb and say they PURPOSELY left the other head out of the box because the damage was SO noticeable and bad. It REALLY sucks that someone like you running your own small business (employee wise) has to deal with bullshit like this. It's not fair to you. It's not fair to your customer. And it costs EVERYONE money going down the line. I really hope they replace the heads for you free of charge. Even so, that doesn't make the situation ok, or even any better in my eyes. I wish I could offer some advice. My mind wants to jump to you inspecting every package. But we all know that won't be possible every minute of every day. You take tremendous pride in your work. And it shows. If only the carrier knew how valuable a product like that is. And that's not necessarily referring to money. Your time is valuable. And to have to put work on hold to even make a 5 minute phone call is unacceptable to me. Very sad. On a lighter note, I laughed so hard at the cat turd vs dog turd comment I spit all over the phone and tripped UP the steps laughing. I wrote that one down for future use myself. I kid you not. Sorry to see you have to go through this Brother. My heart and head hurt for you. Keep the content coming. We can't get enough!
They don't want to work in many cases. Anything approaching 50+ pounds quite often does get rolled. If its a woman employee, those events are almost guaranteed - and probably why Eric couldn't pick up a shipment at a distrubution center - too many female employees. To use a forklift... somebody must first put things on a pallette [if there's warehouse room].
@@flinch622 I don't doubt you one bit. It's sad Eric has to deal with stuff like this. It's sad people take no pride in their own job as well and do/allow these things to happen.
Lol that's my thoughts on the other head. Probably cracked in half or something, so someone's like "Uhhh what do we doooo???" Then someone comes by and just like chucks the broken one in the garbge, puts the other one back in the box, "Done, just tape it up and send 'er out!" 🤣 They know an insurance claim will be coming (presuming it's insured for the value) but that's not their department, they don't care, and don't have time to worry about it.
What the procedure is is to call the shipper (the outfit you ordered it from, as you are going to have to call them anyway) and let the shipper file a claim with the carrier (Fed EX) for lost or damaged items. The shipper of course can ship you out replacement items on your order (possibly another carrier). Most items I have received had better packaging to protect the item if the box is damaged such as foam or expanded foam which cushions the item in the box. I've been in this business going on forty years and have seen my fair share of poor packaging and have seen my fair share of proper packaging as well.
I understand your frustration! I used to sell vintage electronics on Ebay, and would be a nervous wreck until my customer responded that the item survived UPS ! I also used to make a wooden crate and put that inside the cardboard box, because UPS told me no wood crates!!!
I work overseas and I have a lot of things shipped through a re-shipper out of Florida. Normally the combined shipments are put into a single shipment handled by FedUp. Normally, the shipment goes from Fl yo Memphis, to France, then to Dubai before reaching me. I had one shipment travel normally until France, then wound up in South Africa for a week until finally making it's way back to me. Very frustrating. My wife in the US had ordered a trailer kit to be assembled by us on arrival (something to tow behind the car). The box on the pallet that UPS delivered looked like the box for your heads, split open and it was missing all the bags of nuts and bolts and other hardware. UPS didn't select the sh1t-brown color for their trucks by mistake.
I ordered some rare live plants - estimated travel time 3 to 4 days maximum. It took FedEx 13 days as the plants were shipped back and forth across the country to half a dozen different states. The cold pack only lasts about 3 days. The plants arrived looking and smelling rotted from cooking in the plus 100*F truck for 13 days. They would probably still be on the truck traveling the country except by then they smelled so bad they had to get them off their truck. A friend of mine had a transfer case (type of truck gear box) shipped by FedEx. It arrived broken - how did they break a cast iron transfer case? But they did . . .
I work for UPS and deal with losses and claims every day. I do admit that handlers should treat the products with more care, but it's such a rough job that it's hard to keep good help or even have enough employees to get the job done, or even keep up. FedEx is currently struggling and down sizing as far as ground shipment is going, so I'd expect issues to arise from that. Lastly, as far as that head goes, I'd put a lot of blame on the shipper as well. I'd be worried about someone carrying it across my garage with that packaging, let alone ship it at all with how hectic the industry is. I really can't believe how little they did to protect the product. You have to pack everything expecting it to be dropped or crushed. I know it shouldn't be that way, but it is. This really needs to become common knowledge to anyone shipping because I doubt things will ever change.
Also something to note. There is a huge difference between how FedEx Ground treats stuff and FedEx Express. You would think it would be treated the same but it's not. We ship everything at my work FedEx 2 day or FedEx nextday. Yep it's expensive but you know what. It's not bouncing around their terminals for god knows how many days getting messed up.
Yes sir but Fed Ex Express is the original Fed Ex using overnight delivery (by air) This is the company that Fred Smith and his buddies started back in the seventies (He did a college paper on this idea and his professor gave him a "C" and wrote that the idea would not work, go figure). Back in the seventies when I was a service tech on business machines there was one item that we had to get from the factory and when you ordered it the shipping lady would tell you this "if we can get it on the Fed Ex truck this afternoon, you will receive it tomorrow". That's when I first came into contact with Fed Ex ( so it was up to me to do my part and get the order in as early as possible) Fed Ex Ground was formerly RPS (Roadway Package System) that was purchased by Fed Ex in the summer of 1997 as Fed Ex was looking for a ground package carrier to compete with UPS (the profit margin in small packages is quite good for these carriers) Fed Ex also purchased a LTL fright carrier (American Freightways) somewhere in the 2000's I think. That gives them a LTL (less trailer load) TL (trailer load) carrier. And Fed Ex also has Fed Ex Custom Critical (a point to point direct carrier). They also purchased one of the car carrier outfits for hauling cars (I cant' remember which one Passlode, or Horseless Carriage). I was a former RPS P&D Contractor in the eighties and early nineties.
Sad to see.. I live in a rural region in Australia. So, anything I buy from outside of my area, has to be road transported to me. I have lost count on how many packages have arrived, damaged. Many of these packages are transferred to other carriers during their journey, so find out who damaged them is near impossible. The worst damage to a package sent to me was caused by Australia Customs. I purchased a custom built motorcycle seat from the USA, which had to be cleared by customs. However, they x-rayed the box and could not figure out what the contents was, so they cut into the box. In doing so, they cut into the seat, destroying it. They then taped up the box and sent it to me. There was no note attached explaining or declaring the damage done. I contacted the customs office and was told that they simply abide by their in house policy of.. "All care is taken, but no responsibility is taken for any subsequent damage any inspection may cause." It just sucks. A custom built, $800 seat.. trashed.
I discovered years ago that the only safe thing is send everything with the post office or shipping companies insurance / liability cover for the full replacement value of the contents, and "signature on delivery". It adds a bit to the cost, but things magically get lost or damaged less and they pay you the item value if they do damage or lose it.
I recently had to ship a piece of survey equipment to be calibrated at a special facility. When I shipped it out the device was working perfectly. When I got it back it was in a different box with different packaging and it no longer works. I don't even know how to go about collecting on the insurance I paid for but it definitely seems like they kicked it around a lot during shipping.
Having worked in the industry, yeah, it's shocking when I first started working how the packages are treated. You also have to understand package volume keeps growing and growing, and most of these people are over worked and under paid and understaffed, with frequently being called in on your very few days off. Not an excuse, just trying to explain how it is on the other end.
I'm in the UK we have had the same issues with parcel companies / couriers - One Yodel got called YodHELL as it was hell to deal with (I had a parcel be undeliverable to my office on a Saturday except I live in a flat/apartment and was in bed at the time - then when I asked for redelivery changed it to hold at depot 5 mins after my call, for each day for a week till the supplier changed courier) and another ParcelForce was parcelFARCE ( I sent a PC back 6" letters FRAGILE - gets thrown in the back of the van)
Really like your channel. The technique taught in the Ground hub I worked at is called hand-to-surface. My guess on what happened to the box is that it fell out of the back of a trailer on the yard of one of the stations or hubs. Two ways that can happen: 1) A yard switcher or Linehaul contractor pulled the trailer off the dock without the door closed, or 2) The door got opened on the yard and a switcher moved the trailer without realizing. Really not good. Also, the Ground network is separate from the Express network. The big Memphis hub is for planes, but there also is a Ground hub in Memphis. The screwy path is really annoying.
I feel you brother. I've had stuff come in to my shop looking like it had the shit beat out of it or chewed up by a rabid mongoose. I'd ask myself why I even bother.
Ordered a piece of replacement chrome window trim for a car I had at the time, and when it arrived via the USPS it had been bent directly across one of FOUR fragile/do not bend stickers! Took photos and created a claim (it was actually refunded very quickly), but still annoying to even have to deal with!
i used to work at an electrical supply house, and when light bulbs came in fedex freight they would disassemble the pallets and the abound of T12 lamps that would come in with boxes folded or half the tubes broken was astronomical just so they could save space in the truck
I had ammo shipped through fedex. They left it on the front step and I discovered it about seven hours later when I was leaving for work. They also did this with computer parts on a rainy day months earlier. And before that they failed to deliver a package over 12 times because "no one answered the door" They never knocked or even rang the doorbell. To the best of my knowledge they never even walked up to the door. When they finally gave up and sold me to pick it up at their facility they tried to tell me that it was still on a truck, despite it actually being on a shelf behind a counter close enough for me to read the label. I pointed that out and the woman denied it until I pulled out my ID to prove that was my package. At this point the only reliable one is the post office. It will get there when it gets there and probably be somewhat intact. Amazon can't knock as that would be too hard, and UPS might send you a text. Fedex will go out of the way to fuck you over.
I'm not sure what the amazon knocking policies are where you live, but my delivery guy actually knocks on the door and its nice that he gives me a heads up, I really appreciate it.
The only time I've ever had a problem with shipping was a really nice $1500 DLR camera I bought for my wife. Shipped USPS. It got to Illinois sorting facility and vanished (stolen). Had to wait a few weeks for USPS to reply back to the inquiry the company I bought it from submitted. A few weeks go by, nothing, so they ship another one. It also disappeared at the same sorting facility. The next one they shipped FedEx Priority Overnight and it showed up the next day. I perused eBay and found two of the exact same model camera for sale from a private seller located in Chicago. Were those the stolen cameras? Probably. I passed the info along to the company but the lady on the phone didn't seem to care.
Ive had this exact experience IVe taken to going in there with video of their delivery attempts to show they didn't even drive by. They did this to a 5000$ hyper scooter two months ago. They never actually do the signature service even if you pay for it. They have left ammo on my doorstep repeatedly.
@@MrSirDudeGuy because it was two 5000 round crates of 5.56 and I paid for a signature to make sure that much ammo didn't get into the wrong hands. If someone had walked up and taken that ammo Which could very well have happened I live in a high theft area it could have been used on things other than target practice.
Sadly I know how you feel, about a year ago I bought an electric longboard from someone worth about $1,200, most expensive one I'd ever bought and one of the most expensive things I'd ever bought and gotten shipped. The guy bought it from actually works for FedEx and he sent pictures beforehand and he made sure to pack it extremely well, when the thing got to me the package was still crushed and torn to shreds, oh and it getting to me was a whole thing in itself it got to me a week late because FedEx lied multiple times and said they attempted delivery when they didn't, hell one of the times when I had a scheduled delivery they literally drove in front of my house, slowed down and then sped back up and I got a notification a few minutes later that a delivery attempt was made and nobody was there to answer the door. Complete fucking bullshit. It got to the point that eventually they continued blaming both the original shipper/seller and me and we had to force them to drop it off at a nearby store for me to pick up. When I got to the store and picked it up they tried to make me pay for that, unsuccessfully.
Bro I use to work for both fed ex and ups, the things I can tell you all about what they made us do there would have you boycotting against them. It's insane.
On the amazon idea, i only work inside the warehouse so dont know the specifics but there may be a way to use us. if you become a vendor there may be a way to use our shipping network for your business. like i said i dont know that for sure but it would make sense as we would use our trucks for vendor stuff sometimes and not just UPS or USPS
I just had a Fedex encounter where they actually lied about the delivery and when I called them out on it, they just said it's the drivers choice to ignore my delivery instructions and put the package anywhere they want. The driver of course put the package at the easiest location for him, exposing it to the street thieves and rain. They hire the laziest employees that they can.
15+ years ago I ordered a few sets of coiliver springs from jegs that shipped fedex. It was winter here in michigan, and weeks went by without seeing my order. Called jegs, they said package was delivered 'at property' eight days earlier. Alarm bells went off. Living on twelve acres with a long, uphill driveway that was not plowed when fedex came around led to me digging out the snow banks near the road left by the county plow trucks. After fives hours worth of excavating over two days I found a, shit-you-not, WHITE box from jegs. Shitheel driver apparently stopped on the road, considered carrying a parcel, then said hard pass and chucked a WHITE box into a snow bank. Monsters exist. Also, fwiw, amazon has lost 30% of my orders this year😒
i have problems with Fedex more than anyone else. At least USPS & UPS does a better job. Main issue with FEDEX is i work dayshift and they stop home delivery at 4 pm. Since they need a signature and i dont get home when they stop by during the day the package isnt dropped off. the solution was to have them ship to a fedex store drop off center which was a local Walgreens.
UPS sucks as well. FedEx left a package balanced on top of a handrail outside my front door and we had heavy rain in the forecast. All they had to do was go 2’ further and the package would have been out of the rain. UPS has delivered my stuff to a different location IN ANOTHER STATE. Not next door or a different street in the neighborhood - ANOTHER F’n STATE!
As a former RPS P&D Contractor I had deliveries locations such as you describe (rural deliveries) I never left a package down by the road unless I absolutely could not get into the property or there was big dog at the fence looking at me eyeball to eyeball looking for breakfast. To do deliveries out in the country takes up a lot of time to make and when you are paid by the stop and by the package it can sure mess up overall service as you cannot get all of your packages off of the truck. That is why people leave packages out by the road. My feelings on that is that I would not like packages left at my house in that manner, so I made the effort to deliver to the house.
The only way our business has found to deal with the horrible shipping is to heavily pad stuff inside a glued and screwed wooden crate, Address sheet glued to the crate, and then the whole crate fit into a cardboard box, that hides the secure and strong crate inside of it, and caries the regular shipping papers and address. it makes it really hard to damage the outer shell of the packaging, and even harder to steal. Assume it will be thrown and dropped. UPS has delivered to me flattened boxes with tire tracks on it and say its normal.
one of the problems with shipping between states, is the way that congress and the regulations have set up that you cant make direct-line shipping routes, so long as a route already exists between those two destinations it would take more than a "6 inch drop" to do that damage
Everytime I've used FedEx I've constantly had bad experience with them. I ordered a monitor and when it came there was a big hole in the box on the screen side, and the package was delivered at 11PM (???). Also they take forever to ship stuff, took 2 weeks to ship from northern Cali to Washington.
every time i order something expensive (over $600) ups delivers it to my neighbors, even when it requires a signature. I've called them multiple times each time and they never help. my neighbor just texts me now and brings them over.
I bought a CD from America earlier this year (Australian). According to tracking it went to 2 different locations and then got shipped back to the seller
Dude, I see that sh*t every day! No joke. Shipping has become so sketchy with sky-high prices, terrible service, damaged or missing goods or drivers delivering to the wrong address. UPS and Fed-ex being the worst. I totally feel your pain. I'm missing $2800 worth of CPAP devices that show "delivered" (on separate days mind you) that there is no possibility that they were. I will likely have to eat it. I'm not sure where the world in going right now, but it's changed and customer service is going with it. Anyone reading this...start a delivery company for short-haul and give great service, you will make $$$$$. Just sayn.
Great video! UPS is no better! I saw a UPS driver kick small boxes into his truck like he was punting a footballs. Don't know why these delivery jockeys don't loose their jobs. It's so sad the aggravation they cost and the money everyone looses. You can't tell me the management/owners of these companies don't know what's happening. Its come down to buying locally at a higher cost and opening the package at the point of purchase because heaven for bid you take a package home and the wrong or used product is in the box. Some places won't accept the return. Bought a comp cam online and received the cam via FedEx. One end of the box was smashed in. Open up the box and found the camshaft in the box didn't match the box it came. What a shit show to return. Took 3 months and a lot of emails and pictures etc to eventual get my money back.
Yes but remember it is the shipper (Competition Cams) that put the wrong item in the box not Fed Ex. You should have a packing slip showing what you ordered and of course you can send pictures of what you received in order to get a refund. But here's one for you. As a former RPS P&D Contractor we had a shipper (Carolina Auto Parts) that used us and all of the packages that they shipped were COD cash only. Why? Because people would pull all kinds of shenanigans to cheat this outfit. I made a delivery to a body shop one day (it was a drier assembly for the A/C unit) it was 55.00 COD cash. The fellow gave me the money and I gave him the package. Well three days later I had another package for him (same thing) and he hit the ceiling because it was also 55.00 COD cash. Now he's getting up my ass and I explained to him that when Carolina Auto Parts receives the unit that they shipped to him in the first place and it is intact and not damaged or switched out with a used one (yeah people do that) they will probably refund his original 55.00. Now what we had is what was called a Call Tag that the shipper (Competition Cams) would issue authorizing us to pick up this package (yes the shipper has to pay for this service) and send it back to them. If Competition Cams can inspect this item and determine that it was indeed an item improperly boxed then they should refund your money (I would think). Of course if they unbox this camshaft and it looks as though it had been used, well.
My eyes were drawn to that bent corner strait away wtf! I can only suggest that not all couriers take pride in their jobs lol, I worked next to a depot for a while and saw some nasty work! and had many a similar experience recently with a turbo chra turning up with the bent bullet nut sticking out of the box and the turbo shaped foam it was sitting in was shredded to beads, had a turbine housing that beat up I had to re drill and mill the flange also had multiple gaskets turn up bent or scratched, it never ends mate!
Years ago I worked at a UPS center in CA. At 4am most workers were high as hell to stay awake. Unloaders for the Tractor trailers would throw packages onto the conveyor belts and if the item was heavy they'd roll it off the trailer dropping onto the concrete dock. Packages picked off the conveyor would be literally drop kicked into the trucks and for the really heavy items they'd drop the items and rolled it end over end into the truck.
Around here Amazon drives up in my yard,won’t get out of their car,pulls up to one of my classic cars setting in my driveway and throws the package on the hood,I’ve got them on my security camera three times doing that and can’t find anyway of getting in contact with them to complain about it but I did note that I was not satisfied with delivery
Bro I feel your frustration. My dad had an account with FedEx and they never accepted used boxes with any mods or damage. I got tired of their BS. But back in the day their Ground was the cheapest thing going. Btw I shipped iron Cleveland heads before and I think for sure they should be shipped one per (custom) box even if aluminum is lighter. The company sending the package has responsibility too. There needs to be overhead, redundancy. And one head per box. They are familiar with single shipment with various boxes.
I feel you man, I've had a plethora of problems with all of them. Nobody can deliver on time, undamaged or dropped off like a reasonable person. They all suck!
I am in Switzerland, center of Europe for those less inclined in Geography. I ordered an item from California. It took 7 months to get here! It went from, L.A. to Florida, to New York, back to L.A. to ……Jamaica 🤔, back to L.A….Back to Jamaica, down to Melbourne Australia….😳. And tracking stopped. 4 months later it shows up in Geneva. Switzerland. I actually got reimbursed because we thought it was lost. America has a massive problem with a lot of things.
It's a mixed bag for us. Sometimes I get boxes that are pristine, other times, mangled beyond recognition. Sadly sometimes you have to pay extra for that better shipping method(pallets/boxes etc)...
Also I don't know if it's any different in the United States than it is here in Canada but UPS in Canada? The acronym stands for *Utterly Pathetic Service* for a myriad of reasons including but not limited to the way they charge you for brokerage. $40 brokerage fee on top of any of the other Associated costs with the package like taxes or duties. I really love paying $40 in brokerage on a package with a $0 declared value.
I ordered a set of mag wheels for my car and they all arrived at the same time and somehow they dropped it hard enough that when I put it on the hub and rotated it it was off by 0.090 inch
Eric, honestly its going to start going to shipping engine parts and heavy items via hot shot loads. Yes it might sound crazy but imagine them picking up 10 heads and 4 engines for different people. Your on the route they stop and drop off to you. Bonus is a potential new shipping customer or delivery company. Might cost a bit more but hot shot cares more about your product too.
I seen a guy on a dirt road one day about 6 months ago he stopped me and ask me if I had seen a package on the road. I said no and that’s when he told it fell out of the fed ex truck. He was an old man and I think it was something medical or medicine that he really needed. He needed it bad enough he was out there back tracking the fed ex guys route looking for it.
I've noticed over the past few years shipping electronics that all couriers are becoming significantly rougher with handling of items. They're just piling stuff on top of parcels, often out of size order leading to crushing, holes in the sides are becoming normal, even reinforced boxes are coming like people have sat on them. The local DPD guy i SAW just drop a parcel on our brick stepped doorway, bam dropped from a metre high onto a brick edge to ring the bell. They don't give a f**k. Another courier has just left parcels on our doorstep in full view while nobody is at home. As for large stuff I've had something sat on a palette here for over a month waiting for collection. I just can't get it moving. All I can do is overpack more and more, a few times I just hand delivered / collected from people up to 30 minutes away. Not worth the misery.
I had a nightmare delivery from DHL had a 2 day delivery from Amazon took 2 months. Mid summer ordered. Kept coming back saying delayed then couldn't make delivery and had to make a complaint to Amazon to get the package and had them remove DHL from doing deliveries for my account.
I feel this, FedEx has pissed me off many times too. Our local guy was an idiot, Constantly delivering my packages to the other apartment building without ever reading the damn address. One time I ordered some control arms from rock auto and they delivered them to the local Napa parts store next to me, again completely different address. Naturally calling them was a futile waste of time as all they did was claim it was delivered to my address which it never was and they never did anything to rectify it. I ended up going into the Napa to buy something else and just thought about asking the owner if he received a package with Moog control arms. Then he pops up and says “oh yes here they are”. My address and name was clearly printed on both boxes and not even he would take the initiative to notify me. If I hadn’t of spoke up, I would’ve never got those control arms. I’m not sure who pissed me off more in that instance, the Napa owner or FedEx
I ship and receive high end antique reclaimed hardwood flooring products weekly. My orders are thousands of pounds and are completely packaged on pallet skids. The decline in care of the products is disturbing. It's not just the big mail type shipping companies. Big freight is even worse! Imagine waiting 10 weeks for the mill, two weeks for the shipping, and receiving $150k worth of rain soaked flooring that is supposed to be installed into a 5 million dollar home. That my friends is how a company can get sued into bankruptcy!
Good god...
America is actually closer to a collapse than it ever has been if it goes forward the same way
Yikes!
Is it not insured? Or do they just act like it isn’t their problem? That sucks.
@@UncleMichaelable They make you jump through hoops trying to get claims paid. They've asked me to supply paperwork that never existed.
When unloading a truck, everything goes onto an extendable roller wheel conveyor that feeds the main belt. It probably fell off one of those two. It didn't fall 6 inches. It fell 3 feet. The box ripped open and they had to check it. The other head was probably far more damaged. So they just chucked it into a "lost inventory" pile and created a situation that someone else would have to handle, escaping any accountability.
Sad but true.
Exactly!
As a former RPS Contractor the terminal I worked out of which also was a hub facility it was explained to me by the people who managed the hub that during the sort packages can get torn and the contents can spill out. Well there are so many packages going through a facility that it cannot be determined which lost items go to which package and actually these items are thrown right into the dumpster. Now what happens here is when the package is delivered of course the receiver will call the shipper (the people they ordered the stuff from, the transportation company is actually called the carrier) and let them know that there were items missing from the package. It will be the shipper who will file a claim with the carrier, but the shipper will ship out the items that were missing. This is how it works. There are many, many, many people who handle packages and freight not only in this country but all over the world and of course it is not tee totally perfect in any sense.
Yep, definitely hit on concrete, not the metal floor of the van.
@@dependablepaul from the texture of the deformation, I thought concrete too.
I like how you have to pay extra for shipping insurance to make sure they do the job that you already paid them for.
Dude. Seriously though. Like its not expensive enough as it is
its a protection racket
Besides, almost always that insurance is useless if the package is lost. it's mail fraud.
I hear you.
I managed an American factory in China, our products were glass, and fragile at that. Our packaging was tested by kicking the box down two flights of stairs, dropping it 12 feet unto a concrete floor and nothing was broken. Assume the worst when shipping anything of value.
Exactly, the packagers need to anticipate the worst case scenario when packaging items.
I've worked at a shipping warehouse.
Many times the conveyor belts get so backed up, that the boxes get crushed against their own weight.
It's not always out of negligence
Traitor
Well, first, it was an American company. They know about protecting themselves from litigation, and about quality.
Because if it had been a chinese company they wouldn't have cared of the client received powdered glass because the client would not been able to recover damages from them for trying to ship crystal in a standard amazon pouch.
@Muffinconsumer4 No not at all. I am sorry to say unless you've lived in China you don't have a clue about China.
Being a WOFE (Wholly Owned Foreign Enterprise) compliance with labor laws is strict, all employees cannot work more than 32 hours overtime in a month for example.
Factory safety and pollution regulations as stricter than in the US.
How you're thinking about China as a sweatshop is quite outdated.
My wife is Japanese, she was completely appalled, when she saw the condition of boxes here in the US. She buys and sells stuff on eBay, on heavy items, she spends a small fortune on packing, this also leads to a tremendous amount of wast. Doesn’t matter, UPS, fedex and USPS all the same. In Japan, the box will arrive, the same condition it was shipped.
On the flip side, I waited a year for a carbon fiber hood from Japan, arrived damaged in a box that looked like it was made from recycled seaweed. Regardless of manufacturer or country of origin, the packaging should be thick and high quality so these products stand a fighting chance to survive these FedEx goons.
Japanese boxes are better quality because they import eucalyptus wood chips from managed forestry in Australia.
Inclusion of eucalyptus makes paper and cardboard, stronger, more durable and more recyclable.
On a side note I’m surprised your customer or anyone else would wait 8 months for ProMax heads. Unless of course no other heads are available?
@@puppetmasterblaster u
@General Civility are you saying the Japanese are tight 😉
I'm down to being part of a class action suit against FedEx, I agree, their shipping logistics is literally criminal! They add hundreds of miles to every package they ship, for real!
and just to earn money. if i was running a company. i would put people and safety over everything. even profit. although i know i wont last long cause other companies will squash me
@@jackmagnium6115lol if you don't profit, you'll squash yourself. No villains necessary.
...but by that logic, if they priced so low as to put you under, then that means they would barely be staying afloat themselves....meaning they are only marginally more evil than you. I mean, if %profit=%evil, and the average busines profits roughly 5%, then yeah, it would only make you about 5% less evil (max) than those evil doers.
Explaln the "class action"
Do you think the care and handling by the workers might have anything to do with the condition?
@@jayrowe6473 Which workers.. At the FEDEX or UPS distribution centers.?
Don't forget, not all drivers handle with care. Get the job, get it done, get the money, next.
It is still my opinion since nearly everyone knows that UPS and FEDEX continually lose packages and damage packages, pack accordingly.
And N E V E R use these so called UPS stores or FEDEX stores.. they are franchised and not official UPS or FEDEX owned stores.
Also when you ship by one of the box shippers, they are the shipper of record, you are not.
This is why we appreciate D&J Performance so much. Their heads come in a wood crate, ratchet strapped in so shy of the box itself caving in- the only side that can be "Beat around" is guarded by 2x4 stands.
That being said- companies shouldn't have to go through those measures to make up for shitty work by the shipping companies.
I was just gonna say that box looks way too flimsy for 80lbs of material. If they're gonna ship in that they better make sure the product inside is firmly secured because anything metal shifting around in-transit will defeat that cardboard and pop through. Seen it thousands of times.
I agree items like that should be packed and sent with wood not cardboard... who would send such a heavy item protected by cardboard 🤦♂️
@@tigcarn I agree today you have to do that. A few years ago however fedex handled boxes with care and this would never had happened.
things like METAL should always go in wood crates! otherwise their weight will cause the item to act like a missile and crash thru flimsy cardboard. I always used 1/2" CDX plywood not chipboard for my sculpture crates
If you saw the video taken inside I think a UPS sorting facility around the holidays, you can see WHY they simply cannot treat packages like cartons of eggs, and the facility has miles of conveyors, and you see boxes tumbling out onto the conveyor belt, big boxes landing on small ones, its up to the SHIPPER to box properly or deliver it via private courrer
I feel your pain! A few of my shipping horror stories are: FedEx lost a pair of CBX cylinders and piston sets and tried to blame it on me. The driver came to my house and gave me some grief about it because he was going to have to pay for half the $2,400 claim! UPS ran a fork lift blade through very robust packaging into an aluminum block and cracked the liner where it was protruding from the bottom. USPS lost a crankshaft I shipped to England and it took 9 months to settle the claim.
If you shipped to a foreign country, once it leaves the international facility in the US, it's no longer in USPS hands, it's in the foreign post's hands and they're 100% responsible for it. USPS doesn't extend beyond US borders.
Guys, HERE is The Savior
YaH The Heavenly FATHER HIMSELF was Who they Crucified for our sins and “HERE IS THE PROOF”
From the Ancient Egyptian Semitic:
"Yad He Vav He" is what Moshe (Moses) wrote, when Moses asked YaH His Name (Exodus 3)
Ancient Egyptian Semitic Direct Translation
Yad - "Behold The Hand"
He - "Behold the Breath"
Vav - "Behold The NAIL"
UPS doesn't use forklifts in 99% of its buildings so are you sure it was UPS that did that...
@@brykanst9071 He's talking UPS freight before sold to Tforce
@@markstill8258 hard to tell seeing as all that same stuff goes through UPS ground for no reason on a daily basis
Once received a 60mb tape backup worth $2k via UPS. To say the box was damaged would be an understatement. Of course Ups declines the insurance claim stating the product was packaged poorly, double cardboard a 100% foam fit packaging!
Right as the adjuster says “no money for you” our Ups driver walks in and says “Oh look the box we ran over with the tractor trailer!”
Got our check.
Yup they LOVE THE POOR PACKAGING EXCUSES...your lucky.
@@ironworkerfxr7105 I once held up a driver trainer for an hour because an item ($15,000) came in damaged and in a different box than the normal Branded boxes, the shipping label was even cut off the old box. The guy was a total inpatient dickbag and just wanted me to sign for it, I told him he could wait as I called the shipper to verify what was supposed to be in the box, then I made him sign a paper notating the package's poor delivery state and the damage before I signed for it. Camera recordings are amazing. Trainer my ass. Reminds me, I never complained to UPS about that interaction.... Oh boy, I found the video ;)
FedEx pay peanuts and employs knuckle dragging chimps...
Accidental damage to packages is one thing but theft is another....
I have had customers loose several high end items, removed from their parcel in transit. FedEx promise to investigate but they never get found.
People will say anything for likes these days... this never happened, no driver would remember an exact package, they see thousands of them every day
@@BariLopesh The driver would likely remember the one he ran over, though.
30 year ago a buddy worked at UPS sorting hub he said when the package was labeled "fragile " they would throw the box even harder
That’s fucked. People who can’t afford fragile things
This is absolutely true.
I have heard the same from at least 3 former ups employees. It's a game to see if they can make it break.
Sounds like these morons need a new job. You shouldn't take pleasure in wrecking something that belongs to a stranger.
What a bholf
I'm from Australia and we get the added bonus that when a carrier like FedEx sends to us via "non-priority" and it arrives in the country too quickly then they must leave it in their warehouse to sit. I'm not kidding, they are willing to pay for their warehouse space just out of spite. I literally can't even drive to the warehouse and pick it up. It's just nasty.
is that what's happening when the parcel arrives at my country and stays in the wrong province for 2 fucking months
I once ordered coilovers and they shipped through UPS, I waited 2 months with them holding it and refusing to deliver it because I wasn't home the first day they tried to order it and the delivery driver was too lazy to try and deliver them again. They ended up returning them to the sender, and I told them to ship it through FedEx instead. I got them 2 days later and the box was smashed. The coilovers were fine at least
"It's like choosing between a cat turd and a dog turd"
Cat turds got to be easier going down
One is bigger and one stinks more 😟
Hopefully he realizes that FEDEX AND UPS merged about maybe 10 years ago
@@bobwoods6410 Where did you get that info from? I use both UPS and FedEx almost everyday and I'm about 90% sure they didn't merge.
@@bobwoods6410 no.......they didnt..........smh
I do all sorts of shipping and you're right UPS, FedEx and USPS are all horrible. I would however say the ProMax REALLY needs to up their shipping game. That box might be ok for retail sales, but no way it's gonna hold up to a shipping company. I ship vises that are 80+ pounds and I build a small crate that's then put into a box with staples, nylon strapping tape and a shipping label attached to the vise itself incase it breaks free.
Either way not your fault, hope they payout. I've had better luck with FedEx paying insurance then the USPS.
Reminds me of when Amazon ships me something in the actual product packaging instead of shipping box..
@@CWHolleman Amazon will put a $10 item in 2 boxes. But a $1000 fishfinder they'll just but the shipping label on the org box so all the porch pirates can see it from a block away. Did the same thing to my brothers $1200 video card. insane
Well with weak employees what do you expect
I ordered a pallet of solar panels out of Utah shipped to Florida. I had to drive to the Orlando Freight terminal to pick it up. First thing I noticed was that the pallet was broken with boards hanging down, and sticking out. I complained to the forklift driver and he was nice about it, noted my concern on the paperwork and initialed it.
Drove home and started to unload the panels one at a time. After the first 12 came off the stack I found the damage. A holes somehow managed to stick 1 fork up from the bottom and stabbed through 8 of the panels. I'm thinking I'm glad I had the guy note the damage, and initial it.
So I call Customer Disservice and spent 90 minutes on hold. The woman listened to my story, chastised me for not checking for damage when I picked up the pallet. Seemed OK with me telling her that unloading 20 solar panels in your depot parking lot just wasn't feasible. She agreed. Then she said she needed the drivers name who initialed the invoice. Ma'am it's a signiture and I can't make out what the name is. After 30 minutes of arguing back and forth she said that I needed to contact the company that I bought the panels from and have them file a claim since they were the shipper and have a Fed Ex account. Contact them and they said that dealing with FedEx is impossible and the only thing they can do for me is sell me 8 more panels for 20% off. And I would have to pay FedEx for shipping the replacement panels. Can you please cover the pallet with a piece of plywood so they can't stick a fork through it? We can't do that sir, if you are worried about a couple of broken panels we advise our customers to buy a couple of extra panels in case some get broken during shipping. Not at $210. each I'm not. I ended up taking a $500. Refund and I bought some panels locally for more money.
I will never ship freight by FedEx again. RL Carriers have never destroyed anything I have shipped through them
USPS has been awesome for me
Never lost anything of mine, never late or beaten up. Guess I'm just lucky
I work on high-end audio equipment and if FuddEx can do this to solid iron objects, I'm trying to imagine what they'd do to a McIntosh tube amplifier or an Otari tape deck.
Aluminum.
They can do a lot of damage. I ship 1,000s of vacuum tubes worldwide every year and USPS has been the best yet.
Darn glad that I no longer have to deal with this daily. Early on, we were told about the hard drops packages get going from belt to belt in the sorting centers, sometimes even to the floor from more than 6 feet up. The company I worked for would even verify new product cartons & packaging by Overnighting them around to be sure they got the harshest handling. One time we got a carton (from a regular shipment of a purchased mixing console to a Customer) that had gotten stuck on a belt, and an entire corner of the carton had been ground off by the belt, wore completely through the double layer cardboard carton, a couple inches of foam packaging, part of the wooden side panel of the mixer, and even part of the metal case had been ground off. The smaller rack-mount audio processors that were returned after they had been run over in the carton by a truck remain the funniest.
This video was too damn relatable. FedEx lost $10k of GWagon components for a customer of mine that was shipped from Orlando to Gainesville, FL - a 90 min drive. Logistics has been insane. Parts will leave a warehouse in Atlanta, travel to Raleigh, Virginia Beach, down to Pompano beach and then up to Gainesville. This company needs to burn in hell
I live in Western Iowa. I once tracked a package that went to Des Moines, Omaha, Sioux City, back to Des Moines, Omaha, and then Sioux City again.
It went end over end
Don't blame the drivers. FedEx has completely abandoned their employees and won't pay them a fair wage. Many warehouse drivers are individually contracted and have straight up said "Fuck you, I quit" and left FedEx due to getting screwed on so many things in terms of employee pay, etc.
And FedEx wants to use the excuse of "cost overhangs"
Bullshit. Drivers are tired of suits getting all the money, and then come paycheck time, being forced to work for crumbs. UPS is facing a similar situation, except their warehouse workers union has essentially told the corporate suits "you can treat us better and pay us a living wage, or come next July you will see a strike that makes the Strike of '97 look like a damn joke"
Warehouse workers aren't screwing around. FedEx/UPS *know* these issues are ongoing, they just no longer give a damn.
Source: am a union UPS loader
10k of GWagon mercedes parts "lost" in Florida?
I can already tell you one of their employees probably fucking stole em.
I had a package of cookies, meant to be sent from az to CA, take a 4 week detour through the east coast.
And I'm goddamn tired of them all using the 'ohh it's the virus' excuse.
It never fails, initially a company is all about customer service and they will bend over backwards to make sure that you're happy and that's the way it should be. Then as the company grows at some point it becomes less about customer service and more about profit margins and the bottom line, that's the point where customer service goes right out the window. Here's the rub it's not just shipping companies, you can apply the same rule to social media companies gas stations and grocery stores.
All business is about profit, regardless of size (except maybe a charity business, but I have my doubts about some of them). Why would anyone start a business without the intention of making money?
These days there are not many businesses that can base their profits on return customers and good reputation... it just isn't profitable enough. I tried, went broke.
Max profit at minimum outlay is the mantra, it's capitalism/consumerism 101
Majority of humans are selfish greedy pricks by nature, always have been, always will be.
@@iffracem one actually could set the exact same template over politics at first it's all about making the people who got you there happy, and eventually it ain't.
Truth.
People will call this "the flaw with capitalism" and say its "by design."
BS, this is the product of selling out to investors and signing stupid contracts with unrealistic terms. These contracts do not clearly state that you must achieve infinite profit growth, but they do allow investors to sue you for those projected losses which is absolutely insane and not the default form of capitalism at all. Its just a bad contract, you should negotiate for realistic terms or walk away.
Don't forget the shareholders. Lol
I drive forklift for FedEx Freight, and I definitely hear where your coming from on this one, theirs things I think we can do better. In your video you mentioned using a dolly to get the product from the trailer (so no pallet), id recommend always shipping with a pallet and have the item metal banded to it if its any kind of heavy solid object (you can unload by had at your location if you don't have a lift). One thing to consider when sipping with FedEx Freight is that vast majority of the orders shipped are on pallets, and if your the only box sitting on the ground of a trailer with other 20 pallets your item will have a high chance of getting mauled if their is any shifting of freight during loading/transport. Also if its shipped just as a box, its going to be moved with a forklift regardless, and with no open area under the box (like a pallet) to insert your forks they have to be slid under creating a opportunity to clip the product . I try to protect the loose items best I can, but I don't recommend shipping like that with us unfortunately.
They're not going to ship a pallet with one little box on it, and waste all of that space on the truck. They'll throw a couple of hundred pounds of boxes on top of it, damaging it anyway. Plus, I can only imagine the increase in shipping costs doing that. There's got to be a better way.
Yes it's totally his fault not the company and people he pays for shipping
Non commercial fedex sucks, it was most likely dropping in the warehouse getting unloaded from truck back loaded into a semi trailer, then once again reloaded and the box split so they just called it a day delivered it as is so customer can just claim it, this shit would happen so much at my warehouse I worked as but as a grunt I couldn’t do nothing and no one gave a shiy
I've received products shipped on pallets where I've seen forks had run through the box and or crate.
An alternative to having a single box on a pallet; you can build a wooden frame or small pallet that your package is bound to.
If all else fails, just add layers shrink wrap and/or tape, as well as making sure the weight cant shift
You should pack knowing whatever you ship will be dropped at least 4 feet, and have other things dropped 4 feet on top of it. ALL the shipping companies sort all the packages by machine and conveyer and shoots. The package volume has gone to insane levels since covid.
If you are sending something you aren't willing to drop to the floor multiple times in any orientation, it needs to be packed better.
Exactly, pretty sure this is in shipping conditions too. For engine heads either wooden box with internal reinforcement and lot of padding or strapped on to a pallet.
Guys, HERE is The Savior
YaH The Heavenly FATHER HIMSELF was Who they Crucified for our sins and “HERE IS THE PROOF”
From the Ancient Egyptian Semitic:
"Yad He Vav He" is what Moshe (Moses) wrote, when Moses asked YaH His Name (Exodus 3)
Ancient Egyptian Semitic Direct Translation
Yad - "Behold The Hand"
He - "Behold the Breath"
Vav - "Behold The NAIL"
@@Praise___YaH You have no proof. Shut the hell up and keep your fairytales to yourself. Freaking leeches.
I used to work for FedEx. I both loaded and unloaded trailers. The way unload is done, it's literally impossible not to drop the boxes. They put the trailer up on an incline so things fall when you disturb them and tell you to chuck them down and out as fast as you can. Insanely dangerous as well as damaging. You spend all shift dodging falling packages working in unload. Serious injuries are extremely common.
If the package is at or above 50lbs, it goes on a belt system that guarantees a minimum of two three foot drops onto concrete. And that's if nothing goes wrong, no missorts, no employees being stupid, no accidents.
If the package is under 50 lbs it goes into an overhead belt system, which involves four story (yes, FOUR STORY) drop down a slide where it lands on boxes ahead of it. Often heavy packages "accidentally" (usually unload just doesn't care) end up on the overhead system, crushing and destroying things they land on. Even when this isn't happening, any dense boxes (if most of the volume isn't packaging, it's dense enough to do this) will land at the bottom of the slide so hard it shakes the whole trailer floor.
Every time a package reaches a new point in the tracker, it goes through this process again. Every extra day it spends at a facility, if it is scanned its gone through this process again.
Your damaged engine parts at a minimum have been dropped from three feet onto concrete a dozen times. And that's assuming it was never mishandled by any employees.
Don't blame lazy or malicious employees for this, the way the entire shipping system is designed is extremely hard on packages. If everyone did everything perfectly and handled every package with care this would still happen.
If you aren't confident you could literally throw your package out of the back of the truck multiple times and have it survive, it's not packed well enough to survive FedEx.
THE 4 STORY DROP LOOKS LIKE WHAT HAPPEND TO THAT HEAD !!!
This is why Fluid Loading is a terrible idea. The shipping industry is an absolute mess. Just like every other industry in our society. At some point, someone is going to need to fix all of this.
Unbelievable! Fed Ex used to be more than the other companies, damaged stuff was never a concern with them. How the mighty have fallen.
I ordered a set of rims for my truck a while back, the only shipping was through FedEx. They shipped in two boxes, which consisted of a box, a layer of packing material, and then another box which was wrapped in tape. The boxes arrived almost 2 weeks apart, both absolutely destroyed. One of them was missing the internal box, and the rims were just thrown in there. Both boxes had torn corners, were smashed, crunched, and overall just destroyed. Out of the 4 rims, TWO had bent beads, the plastic hubcaps were broken on three of the rims, and all of the hardware was gone. Almost $100 in shipping costs and THIS is the quality of it?
They are anti 2nd Amendment
😲wtfff no way thats crazyyyyy
That’s all you paid was 100 dollars? Damn that’s cheap
Well when the vans are packed floor to ceiling and no way to secure anything not a whole lot the drivers can do. Hell pretty sure a 75 in smart tv was destroyed once but thats for the customer to report
FedEx doesn't pack or box up products. Your issue is with the company YOU chose to buy the rims 🙄
UPS, DHL, TNT and DPD are no better. When I used to arrange shipping of test equipment/test devices for a well know electronics manufacturer, we spent a small fortune on Pelicases and tamper-proof wire seals to ensure things like this didn’t happen. Depending on the size of the Pelicase used, we then put them inside heavy duty cardboard boxes or wooden crates filled with polystyrene packing. When your items have to arrive in the same condition you shipped them in, you can’t rely on the shipping company to take care of your stuff.
I am from Canada, getting stuff from the USA is really hard and expensive shipping wise. I always thought it was the boarder. What really crazy is the Canadian duty and taxes would be like $2 and FedEx, UPS and DHL charges us an admin fee of $25. Oh our packages also arrive like they tied it behind the truck and dragged it down the road.
I worked for a major logistics company for almost 6 years. One that most people see multiple vans each day.
I worked in a warehouse and the management was always telling us to go faster no matter what. So it becomes a game of “get this shit thru here fast as possible” without care for the actual items. People would throw, drop, and kick boxes all the time if it made the job a little faster.
When you’re worried about losing your job for not going fast enough, it’s easy to forget about the customer.
Yep!Make sure you package your item to the hilt.
That I can agree with. You can only go so fast. There is an enormous volume of packages that have to be sorted and there is only so much time allowed for each sort (and of course it boils down to production) and some of these packages are quite large and quite heavy and they slow things down and of course as you related they get thrown, kicked, dropped. If the normal customer getting things shipped these days could spend time in a hub during a sort they would be amazed at what goes on.
Okay I say anyone that works for UPS, FEDEX or USPS that is reading these complaints to Type the name of their manager into the comments here if this is what you are forced to do at work.
@@Ed70Nova427 Either load 500/hr or unload 1000/hr. or get fired.
There is 0 in between, 0 reason to go below, regardless of size/weight/wall build difficulty.
They do not care.
Go pick your shit up if you don't want soemone to potentially break it.
@@CaptainRasco I'm not sure how to take the meaning of your reply. To be clear, I hold nothing against the person handling the packages either in the warehouse or in the delivery truck, mopping the floor, assembling the rack system, keeping the toilet paper supplies in the restrooms, etc., etc.. I hold 95% of all the damaged products and misbehaving employees on management and the remainder on true accidents.
I say if you work in a company that treats you like dung, then when you make a comment here, include the ayhole managers name first or last or both, and location of the place you work. We want to know who this ayhole is. We want to ask that ayhole to get off your back or get out.
I wouldn't mind going to pick my shit up if it's anywhere in a 50 mile range, but when I pay someone for a new product I want to receive a new product so that I have first dibbs at breaking it. If a company sells me a product online and they can't get it to me unbroken then don't sell online. If you do sell online then go talk to the managers in the post office, Amazon, UPS, FEDEX etc., and get them to get off the working mans butt and deliver your product in tact. If not then put them back on the shelves for us to go pick out the one we like and take home.
I'm in Australia and I used to buy lots of performance parts from the USA. Over the past few years shipping has become ridiculously expensive and slow (including USPS). They totally got rid of the sea freight option which used to be good for large and heavy items when you could handle the shipping time. Needless to say I don't buy as much as I used.
Seems like whatever you do these days your going to get screwed over one way or another.
I liked the old sea freight option too. Sometimes cost is more important than timing and you're happy to wait.:) I think DHL is currently the best option for any overseas freight to Australia.
"Seems like whatever you do these days your going to get screwed over one way or another." And people wonder why it seems like people in the general public are getting crazier by the day.
I worked for a shipping logistics company. They literally will hire anyone and tell them to meet a near impossible quota. So shit regularly gets broken. So much so that they actually started a company selling the lost, broken and refused merchandise, and it makes nearly a quarter of the profits
Yeah that is exactly the thing with shipments all over the world.
I live in Germany an we have the same problems with UPS and DPD.
One day DPD delivered a totally destroyed package to my workplace. Usually they come into the house but they dropped it in front of the entrance because the delivery guy was afraid we could go ballistic. And he was right. The Box was totallly desintegrated and rewrapped with a complete roll of packing tape to hold it together. Inside was partly our ordered merch half destroyed but also parts from other shipments for OTHER PEOPLE.
Its not easy to imagine what had happened. I guess they ran over the boxes with a truck or lost some packages while driving and the contents of some packages dropped were mixed. After collecting that stuff the boxes had probably been resealed and then been delivered in that FUBAR condition.
And its the same Situation as you described it with Amazon in Germany. They do NOT destroy shipments. Amazons delivery service is so good that only one out of ten even has a bent edge on the cardboard.
There is one thing i totally dont get: Why are those companies like DPD and UPS and in the USA Fedex still in business???
BTW just rename Fedex in Fedup thats fitting.
thing with amazon in germany and why the content is is good shape is simple: they dont have the same throughput other delivery systems have. was waiting for a delivery all day long and kept the tracker running as soon as it was set to livetracking they drive miles to just drop a single package.
their pressure comes from drivetimes instead of personal delivery times which is why amazon drivers usually have bigger issues with driving badly than handling delivery badly.
I worked at the ups hub at the Philadelphia airport for a couple of weeks and let me tell you. These places don’t give a dam as long as you keep pushing packages through their lines. The second the boxes come off the plane they are thrown into big carts by a conveyor belt. Then from the carts they are pretty much dumped on to another belt that leads to the tables where a big metal arm slaps the packages on to different parts of the table. Then the guys grab the packages and throw them down another conveyor belt depending on the zip codes. Then the belts go to different trailers where they get thrown around a squeezed onto the trailer by hand. And rinse and repeat at the next location. Smh also worked at a post office and the employees would open birthday cards and steal the money and throw away the rest. They would also damage packages on purpose if they thought it contained electronics and steal the phones etc and deliver the broken box in a plastic bag with a sorry note attached. The worst part was that the supervisors knew what they were doing and just didn’t care. I don’t know the inner working of fedex but I’m sure it’s the same as ups. It’s rare I get a package from them on time and the box isn’t damaged. Smh I wish we had a reliable and responsible carrier service here in the states. If I can avoid having things delivered by them i avoid it like the plague no matter how much of an inconvenience it is.
Seems pony express was the last time anyone even tried
Welcome to the country.
Where your best
Is shown in the product you provide.
American attitudes need to change. Can’t blame anyone else for it .
Can vouch
I never seen crap like that at ontrak, but they also have bad management
And you didn't report them, call the cops, or even beat them up? Why??
I received a package of 9mm ammo from a major manufacturer in the upper Midwest. Miraculously it arrived a day ahead of schedule. I found it by the front door one morning, giant hole in the side of the box, loose rounds rolling about. I was able to pull the individual boxes out through the hole. Surprisingly, all the ammo was there.
Almost the same story as you except two of the boxes were missing from mine. Lucky for me that brownels made it right
@@PumpkinKingXXIII same thing happened to me. Two ammo boxes missing. Luckily the shipper made it right as well.
What a gig! I could save a fortune on ammo by working at FedEx or UPS!
@@feoxorus 🤣
I have a friend who sells and ships ammo. Over 10% of his shipments "disappear." Fedex denies there's a problem. FBI, why aren't you on this? Too busy using 25 agents to arrest a man who offered to turn himself in?
I use 3/4" U-Matic videotape machines for videotape archiving. These are state of the art, broadcast quality, machines that were the standard back in the day of videotape. Today, these machines are very hard to find and almost impossible to get in working order as they are very complex with exacting mechanical specifications. Recently, I found one that needed repair. There is a guy in Arizona that specializes in repairing these dinosaurs and he does a great job. So, I shipped the machine Fed Ex from Chicago to Arizona. The machine arrived and was rebuilt at considerable cost. When I got the machine back, the box was trashed and the machine was heavily damaged! The outer shell of the machine was crushed and the controls were smashed. It was as if they threw the machine out of the truck. I submitted a damage claim with Fed Ex and they denied it by saying the machine was not properly packaged, which of course is absolute bullshit. So now, two things have happened. 1. I have a videotape machine that I spent hundreds of dollars on to repair sitting useless in my studio. 2. Fed Ex has lost my business and at every opportunity, I share my terrible experience with the hope that more people will stop using their "service". It is obvious to me that Fed Ex people don't give a shit about their work and there appears to be no quality control, supervision or discipline.
Does it get shipped with the expanding foam? How is pieces of cardboard on the corners really suppose to protect it. I get FedEx sucks but eh, the packaging could be a lot better
I used to work at FedEx one of the big problems is that when they off load a semi they put each package on a conveyor that goes up to about 15 feet above the ground. Alot of times the packages clog the conveyor and I've seen packages fall off that conveyor. Usually they would fire a person for throwing a package but with labor problems as they are today just finding employees is hard so they backed off on some of their rules. At where I work now we don't ship anything FedEx.
I ordered a piece of equipment for my shop, it was shipped through FedEx. It weighed about 80 to 100 lbs or so. The driver showed up outside, I was watching as I was heading out there as he opened the back of the truck and just rolled that crated box out of the truck and let it drop onto the ground, I could hear the wood crunching. Before I could even get there he was in gear and heading down the drive. The crate was mangled. Not only from this drop but I am sure from all the hub stops before. I didn't even get the chance to reject the shipment. Needless to say the piece of equipment was also damaged. I had to go through the grueling process of sending it back. I will never use FedEx on my end for shipping anything, and if someone else ships to me via FedEx, I am standing there waiting and inspecting the package before I ever accept it. Yes they suck.
This is entirely relatable. I ship machined parts regularly in state with UPS ground and the sort center lost them more than a few times if they are shipped in cardboard. Typically I will make a custom UPS resistant box out of 2x4's and 3/4" plywood and those seem to hold up.
Often times heavy parts in packaging that isn't 100% secure will damage its own packaging just from going through conveyor belts alone.
I'd recommend doubling down on making sure the box is as sturdy as can be. No shifting weight, whatever you can do to increase the box's integrity.
Be generous with the tape. It really goes a long way.
The reason a crate holds up in UPS is they are handled differently. They use motorized carts for bulk items I worked there over 30 years.
I was waiting on a set of Pistons one time I can't remember who the delivery company was but I lived on 20 acres and long story short I never received my Pistons. About a month later I was outside weed eating and I found a box of pistons in grass that was about 3 ft tall.
Another 20 acre property. My brother lives on 20 acres in Idaho. The number of the universe is 20 and the basic cycle of the body is 20 minutes (most Doctors don't know that) . 20 is the base number for many ancient cultures.
Notice 1967davethewave comment on how far away (20 feet) they left his package...
@@markgrunzweig6377 dude.......you ok?
@@markgrunzweig6377 lol my dad's got 20 acres
@@markgrunzweig6377 Sounds like you treat every day as 4/20.
I've worked on loading docks in my younger years and you would be surprised what happens to your packages. Thrown, dropped are just a couple of things we did. To this day I'm always surprised when my stuff comes unbroken
When you chip metal that's meant to be in an explosion box then you have an issue. How do you even do that? Did they wail on it with a sledgehammer?
Suggestion : if you're driveway is large enough have a dock built . Or attach one to your building. As long as you have a dock Roadway ,Yellow, Dominion, or any other ltl truck overnight or local delivery service will come to you.
The worst shipping experience I've ever had was Fedex. I received half of a jeep 6 cylinder crank, there were tire marks on the part of the box I did receive. They claimed it wasn't their fault and must have been sent that way by the shipper., claim was denied. I have never used Fedex since.
FedEx BLOWS!!!
Take pictures then contact the the person who set up shipping. They may have pictures when they sent the item. This will help rhe damage claim. Contact company when ordering, pay extra to require signature for receipt, then refuse if damaged, even if left at post office.
These company are tpp big to fail amd this is an example. They don't care if they lose one customer. It just doesn't matter anymore. Forcing 5000 employees to grind is more beneficial to th tham losing the 15 customers they will piss off doing it.
Here's something for you to know....
They charge you higher rates for fuel cost, and they don't even own the trucks or pay for fuel. Those trucks are owned by contractors that pay they're own fuel bills. FedEx doesn't give the contractors any of the upcharge.
Yeah that's right I work for a FedEx contract he pays for all the fuel for shipping
So Fed Ex started out as an overnight express shipping company only. Then in the 90s they realized that they were giving up so much business to UPS and US Postal and decided to address that problem. What they did was purchase an existing ground company known then as RPS (Roadway Package System) and incorporate them into the FedEx world. Rather than trying to reinvent the system they just kept the existing RPS plan and went with owner operators who were in a way private business owners. This was for the ground only. On the express side of things FedEx is run quite differently all the workers are employees of the company and the equipment and vehicles is either owned or leased by the company including the airplanes! When I worked for them believe it or not they were the second largest airline in the world! Although they had many more smaller planes than the big jets the FAA only looked at how many total planes a company owned and had in the air, the only larger one was American Airlines. These numbers might have changed somewhat in 25 years since I worked there but it doesn't change the fact that FedEx owns the equipment!
As a former P&D Contractor we would receive what was called a fuel surcharge (even when I was an owner-operator doing intermodal work) but here is what happens when the price of fuel goes up the surcharge takes it's sweet time, but you let the fuel go and the surcharge drops like a stone.
Even worse is that somehow during this “fuel crisis” every single oil company has had record breaking profit margins and even has been allocating TENS OF BILLIONS to stock by backs for the execs. Nothing going to the people the workers.
Had this happen with computer parts when I used to build PC for others. Received boxes that looked like they had been stomped on and had damaged the product during shipping. Luckily I put everything under insurance since usually some of these parts were between 500 and 1100 and I was not about to be out that. Around 2020 I got out of it completely after having to make several customers wait for a few months on one part that ended up being shipped and destroyed in transit. Between the back and forth with the shipping company, the supplier, and angry customer I just said it wasn't worth it, especially after the chip shortage started.
Miss doing it, but don't miss having to deal with the shipping issues one bit on the parts that were the most expensive at times, or other parts (cases) that got absolutely wrecked in transit.
I'm with ya 100% I ordered some stuff end of September, here we are second week of November and it's still at its second stop and didn't ever get scanned again, meaning it should be at the location it was last scanned at, right? I've been in contact with the company that I purchased from this whole time. Almost 3 weeks ago now they sent me a message saying "Looks like it finally got there!" I sent them a screenshot of the tracking info, which still shows the package at the second stop with the status as "delayed" and delivery date "pending" I immediately hear back from the company who shipped it, and they were pissed, UPS had lied to them and told them it had been delivered! A week later the status changed to "Investigation opened" sti no updates, still no package.
I'm a trading card collector, i never ship/recieve using any other couriers than USPS or Canada Post. I have had so many issues with FedEx&UPS with missing packages, damaged packages, packages with signatures required just being left at the door and end up stolen.
This is what happens when they hire people at $12 who don't give a damn about their job and other people's packages
Its worse than them not paying them enough. They could be paid 3x as much and still have this problem.
The real problem is that they have a "boxes per hour" incentive. They track your timing and expect you to go a minimum amount of boxed unloaded per hour.
Clearly this will cause unloaders to hate heavy and unconventionally shaped boxes.
The further it has to ship the more times it has opportunity to meat someone ethos having a bad day 😑 and fedex/ups both do stupid shopping methkds that make it go through even more hands than it needs to
@@BarnacleBrown this very true. Worked for them for a few months. I understand it needs to be fast passed but there needs to be a limit.
That may be true for package handlers in the terminals, but most drivers are paid a "daily rate". You can't pay a driver by the hour, think about it. He'll stop at every store he passes, take 37 breaks during the day, etc.
@@jeffhale2278 drivers aren't the ones doing most of the damage to packages. Most damage happens falling off belts or being thrown out of the trailer, they also aren't incentivized to do bad because of a package per hour quota either because they don't have any quota like that.
@@BarnacleBrown You're right. No quotas that I ever heard of. And no one is going to be more careful with your package than the one who has to face you with it.. At least in my route. I've delivered "ugly" boxes, and on many occasions rang the bell to get the customer to come to the door. Asked if they wanted to check for damage, explained if damage was present, I could select "Damaged" instead of releasing the package and The Company would take care of the return, saving them the hassle. One comment above was about deliveries stopping at 4PM, that's new to me! Some nights in December, I didn't get home until after 11. 11:50 was the latest, I believe.
Started a job with another well known shipping company, was shocked at the way stuff was thrown into trailers with heavy items often being placed on lighter items and squashed together. Worked there less than a week and told the boss this job wasn't for me. Coworkers were complete are holes also.
Same experience you're not crazy
Yes sir it really is a result of companies contracting out labor as well as the contract sets a flat rate and the more time a contractor takes to do the job right the less the contractor makes and they just shove the freight in with no regard to proper loading procedures. Of course companies do this because people who are paid by the hour will milk the work in order to make more money. A friend of mine took a load out to California and sat around all day right up until it was almost quitting time and then he was unloaded in about ten minutes. The people doing the unloading were union.
Hm. I would like to know how it was packed to begin for this particular shipment.
Though, with a major supplier such as Promax, I'm sure it was solid.
I remember ordering a 6 tb hard drive and it was left out in the rain, and the box was beat all to hell. Hard drives are super fragile and the disk inside breaks with any damage.Thankfully it still worked. I'm gonna be ordering parts for my 13b t soon and I'm terrified for this lol.
I ordered a $5.5k guitar from Japan earlier this year and it was coming FedEx. Now up until then I only had good experiences so I had no worries about it. Of course it ended up being a bit of a pain to import customs-wise. At least the box was pretty much untouched. But damn was I about pulling my hair out knowing how badly FedEx treats packages. No matter how well packed, a guitar ain't made to be taking impacts even inside a box. It really does depend on the area, where I live, neither FedEx nor UPS give me issues and beat up my packages. I'm pretty lucky in that regard. But I try to avoid them anyway because it seems like, along with a lot of other facets of life in America, they seem to have gone even further down the toilet and just treat packages even worse. Maybe not for me, but only time will tell when I will order something important and/or expensive and run into my first truly bad experience.
I was lucky to avoid a FedEx nightmare dealing with an item like my guitar, it was custom made and couldn't just be replaced. That's also why I never ship anything unless I absolutely have to. I see some people who ship their guitars here and there like it's nothing, I don't have the intestinal fortitude for rolling the dice like that.
I had a rare synthesizer (irreplaceable) I bought on Craigslist. The seller sent me closeup photos of the unit all around. When he sent it, thank god he insured it, because when I received it, the front panel was literally bent at 90 degrees at the halfway point, and of course the internals were destroyed. I could tell from the puncture on the box it had been hit with a forklift.
About 5 synthesizers later (I was collecting them at the time), another rare synthesizer went on a 5 state visit (from tracking), even though the guy sent it two day air-it took 3 weeks, and when I got it, it looked like it had been dropped a dozen times, and the keyboard was destroyed, and it wouldn’t even turn on.
I finally got the hint, and started only buying local where I could personally take delivery.
Geezuz…I feel for ya
Sorry that happened, I can relate. FedEx smashed the shit out of my amp and denied my claim because the seller was a dummy who didn't respond to anything after he got his money. I had to drive 3 states to get the only other one for sale on the east coast.
UPS lost an entire Moog Matriarch MoogFest Edition I shipped a year or two back. Not exactly boutique...but harder to find than average.
How do you lose something that large?!
@@CWHolleman no way dude, that sucks :(
Up until last year I was caretaker of a house and acreage for friends of mine. They ordered some stuff to be mounted in the house before it went up for sale and it took twice as long as it was supposed to before it arrived after the company had shipped it. Also a couple of months before the boxes were delivered to my porch across the street from the house where they should have been delivered and the only way the neighbor knew they were on our property was she called and got them to tell her where the man had dropped him off and she came and got them. And then another time in that same period there were two big boxes left inside the gate on my driveway that none of us knew the person it was addressed to but had our address on the FedEx label. So they are screwing up everybody's shipments all the time. It is absolute nonsense that they are running a company like that. Apparently their accountants have cut every penny from the work staff that they can get away with so that it does not function anymore. And if I own the stock I would be raising hell at the board of directors running the company in the ground.
I used to work for FedEx at the warehouse and honestly you are right they don’t care about the package and care for it they care more about getting it out as fast as possible so everything tends to get tossed around and I can’t tell you how many times I saw packages get broken or repackaged
This. This is *the* reason why I always double box parts when shipping (with any carrier). For extra heavy 70+ pounds, I triple box. In the last 25 years I've lost plenty of parts (from monitors to starters) inbound through UPSP, UPS, and FedEx. So far I've lost none outbound. But it does cost much more to double box and insulate the package. Good rule: the combined parts you ship should be no more than half the box certificate rating for gross, crush, and burst. Less than a quarter if shipping overseas.
I can confirm that. The box in the video looks very undersized to me regarding the value of the items. Packaging can never be too strong and don't forget the steel wraps.😁
yeah. what's the part worth? justifies foam.
I worked as a forklift driver for FEDEX FREIGHT for two years. I've had so much weight against the trailer door that I had to use the forklift to get it open. The way loose freight, from broken pallets, fell out was like a cartoon. I was still expected to meet quota.
I ship some sensitive electronics and in their shipping instructions they say to pack it to withstand a 10 foot drop! Well there isn't a way to do that with glass tube electronics.
I had a package coming from SC to FL. the tracking on that was NC to Atlanta, to Miami, back to Atlanta and then to Jacksonville. Took 11 days, had a delivery scheduled 4 times.
You put out amazing videos non stop. This was my favorite one yet. The emotion and frustration in your voice is able to be felt by the viewers. As it SHOULD. It's absolutely ridiculous that some rookie employee attempted to pick up the box and couldn't. So they resorted to flipping it end over end as they went. That must have been AFTER the 87lb box fell OFF the 4 foot conveyor system at the hub. I'm going to jump on a limb and say they PURPOSELY left the other head out of the box because the damage was SO noticeable and bad. It REALLY sucks that someone like you running your own small business (employee wise) has to deal with bullshit like this. It's not fair to you. It's not fair to your customer. And it costs EVERYONE money going down the line. I really hope they replace the heads for you free of charge. Even so, that doesn't make the situation ok, or even any better in my eyes. I wish I could offer some advice. My mind wants to jump to you inspecting every package. But we all know that won't be possible every minute of every day. You take tremendous pride in your work. And it shows. If only the carrier knew how valuable a product like that is. And that's not necessarily referring to money. Your time is valuable. And to have to put work on hold to even make a 5 minute phone call is unacceptable to me. Very sad. On a lighter note, I laughed so hard at the cat turd vs dog turd comment I spit all over the phone and tripped UP the steps laughing. I wrote that one down for future use myself. I kid you not. Sorry to see you have to go through this Brother. My heart and head hurt for you. Keep the content coming. We can't get enough!
They don't want to work in many cases. Anything approaching 50+ pounds quite often does get rolled. If its a woman employee, those events are almost guaranteed - and probably why Eric couldn't pick up a shipment at a distrubution center - too many female employees. To use a forklift... somebody must first put things on a pallette [if there's warehouse room].
@@flinch622 I don't doubt you one bit. It's sad Eric has to deal with stuff like this. It's sad people take no pride in their own job as well and do/allow these things to happen.
Lol that's my thoughts on the other head. Probably cracked in half or something, so someone's like "Uhhh what do we doooo???" Then someone comes by and just like chucks the broken one in the garbge, puts the other one back in the box, "Done, just tape it up and send 'er out!" 🤣 They know an insurance claim will be coming (presuming it's insured for the value) but that's not their department, they don't care, and don't have time to worry about it.
What the procedure is is to call the shipper (the outfit you ordered it from, as you are going to have to call them anyway) and let the shipper file a claim with the carrier (Fed EX) for lost or damaged items. The shipper of course can ship you out replacement items on your order (possibly another carrier). Most items I have received had better packaging to protect the item if the box is damaged such as foam or expanded foam which cushions the item in the box. I've been in this business going on forty years and have seen my fair share of poor packaging and have seen my fair share of proper packaging as well.
I understand your frustration! I used to sell vintage electronics on Ebay, and would be a nervous wreck until my customer responded that the item survived UPS ! I also used to make a wooden crate and put that inside the cardboard box, because UPS told me no wood crates!!!
I have stopped trying to sell vintage electronics myself - too risky.
I work overseas and I have a lot of things shipped through a re-shipper out of Florida. Normally the combined shipments are put into a single shipment handled by FedUp. Normally, the shipment goes from Fl yo Memphis, to France, then to Dubai before reaching me. I had one shipment travel normally until France, then wound up in South Africa for a week until finally making it's way back to me. Very frustrating. My wife in the US had ordered a trailer kit to be assembled by us on arrival (something to tow behind the car). The box on the pallet that UPS delivered looked like the box for your heads, split open and it was missing all the bags of nuts and bolts and other hardware. UPS didn't select the sh1t-brown color for their trucks by mistake.
I ordered some rare live plants - estimated travel time 3 to 4 days maximum. It took FedEx 13 days as the plants were shipped back and forth across the country to half a dozen different states. The cold pack only lasts about 3 days. The plants arrived looking and smelling rotted from cooking in the plus 100*F truck for 13 days. They would probably still be on the truck traveling the country except by then they smelled so bad they had to get them off their truck.
A friend of mine had a transfer case (type of truck gear box) shipped by FedEx. It arrived broken - how did they break a cast iron transfer case? But they did . . .
I work for UPS and deal with losses and claims every day. I do admit that handlers should treat the products with more care, but it's such a rough job that it's hard to keep good help or even have enough employees to get the job done, or even keep up.
FedEx is currently struggling and down sizing as far as ground shipment is going, so I'd expect issues to arise from that.
Lastly, as far as that head goes, I'd put a lot of blame on the shipper as well. I'd be worried about someone carrying it across my garage with that packaging, let alone ship it at all with how hectic the industry is. I really can't believe how little they did to protect the product. You have to pack everything expecting it to be dropped or crushed. I know it shouldn't be that way, but it is. This really needs to become common knowledge to anyone shipping because I doubt things will ever change.
I agree with your comment about the shipper assuming that the way that item was packaged would protect it from even normal handling.
@@zeke7634 Can’t say that I’m familar with that packaging practice, as I’m too poor to buy anything as such an upscale retailer.
Also something to note. There is a huge difference between how FedEx Ground treats stuff and FedEx Express. You would think it would be treated the same but it's not. We ship everything at my work FedEx 2 day or FedEx nextday. Yep it's expensive but you know what. It's not bouncing around their terminals for god knows how many days getting messed up.
Yes sir but Fed Ex Express is the original Fed Ex using overnight delivery (by air) This is the company that Fred Smith and his buddies started back in the seventies (He did a college paper on this idea and his professor gave him a "C" and wrote that the idea would not work, go figure). Back in the seventies when I was a service tech on business machines there was one item that we had to get from the factory and when you ordered it the shipping lady would tell you this "if we can get it on the Fed Ex truck this afternoon, you will receive it tomorrow". That's when I first came into contact with Fed Ex ( so it was up to me to do my part and get the order in as early as possible) Fed Ex Ground was formerly RPS (Roadway Package System) that was purchased by Fed Ex in the summer of 1997 as Fed Ex was looking for a ground package carrier to compete with UPS (the profit margin in small packages is quite good for these carriers) Fed Ex also purchased a LTL fright carrier (American Freightways) somewhere in the 2000's I think. That gives them a LTL (less trailer load) TL (trailer load) carrier. And Fed Ex also has Fed Ex Custom Critical (a point to point direct carrier). They also purchased one of the car carrier outfits for hauling cars (I cant' remember which one Passlode, or Horseless Carriage). I was a former RPS P&D Contractor in the eighties and early nineties.
Sad to see..
I live in a rural region in Australia. So, anything I buy from outside of my area, has to be road transported to me. I have lost count on how many packages have arrived, damaged.
Many of these packages are transferred to other carriers during their journey, so find out who damaged them is near impossible.
The worst damage to a package sent to me was caused by Australia Customs.
I purchased a custom built motorcycle seat from the USA, which had to be cleared by customs. However, they x-rayed the box and could not figure out what the contents was, so they cut into the box. In doing so, they cut into the seat, destroying it.
They then taped up the box and sent it to me. There was no note attached explaining or declaring the damage done.
I contacted the customs office and was told that they simply abide by their in house policy of.. "All care is taken, but no responsibility is taken for any subsequent damage any inspection may cause."
It just sucks. A custom built, $800 seat.. trashed.
I had similar issue with brake rotors I ordered, the box was ripped open and taped back up. But rotors were all dented.
I discovered years ago that the only safe thing is send everything with the post office or shipping companies insurance / liability cover for the full replacement value of the contents, and "signature on delivery". It adds a bit to the cost, but things magically get lost or damaged less and they pay you the item value if they do damage or lose it.
The signature on delivery does not work in NZ. We send things all the time with signature and the courier driver signs half the time.
I recently had to ship a piece of survey equipment to be calibrated at a special facility. When I shipped it out the device was working perfectly. When I got it back it was in a different box with different packaging and it no longer works. I don't even know how to go about collecting on the insurance I paid for but it definitely seems like they kicked it around a lot during shipping.
Having worked in the industry, yeah, it's shocking when I first started working how the packages are treated. You also have to understand package volume keeps growing and growing, and most of these people are over worked and under paid and understaffed, with frequently being called in on your very few days off. Not an excuse, just trying to explain how it is on the other end.
I'm in the UK we have had the same issues with parcel companies / couriers - One Yodel got called YodHELL as it was hell to deal with (I had a parcel be undeliverable to my office on a Saturday except I live in a flat/apartment and was in bed at the time - then when I asked for redelivery changed it to hold at depot 5 mins after my call, for each day for a week till the supplier changed courier) and another ParcelForce was parcelFARCE ( I sent a PC back 6" letters FRAGILE - gets thrown in the back of the van)
Really like your channel. The technique taught in the Ground hub I worked at is called hand-to-surface. My guess on what happened to the box is that it fell out of the back of a trailer on the yard of one of the stations or hubs. Two ways that can happen: 1) A yard switcher or Linehaul contractor pulled the trailer off the dock without the door closed, or 2) The door got opened on the yard and a switcher moved the trailer without realizing. Really not good. Also, the Ground network is separate from the Express network. The big Memphis hub is for planes, but there also is a Ground hub in Memphis. The screwy path is really annoying.
I feel you brother. I've had stuff come in to my shop looking like it had the shit beat out of it or chewed up by a rabid mongoose. I'd ask myself why I even bother.
Ordered a piece of replacement chrome window trim for a car I had at the time, and when it arrived via the USPS it had been bent directly across one of FOUR fragile/do not bend stickers! Took photos and created a claim (it was actually refunded very quickly), but still annoying to even have to deal with!
i used to work at an electrical supply house, and when light bulbs came in fedex freight they would disassemble the pallets and the abound of T12 lamps that would come in with boxes folded or half the tubes broken was astronomical just so they could save space in the truck
I had ammo shipped through fedex. They left it on the front step and I discovered it about seven hours later when I was leaving for work.
They also did this with computer parts on a rainy day months earlier.
And before that they failed to deliver a package over 12 times because "no one answered the door" They never knocked or even rang the doorbell. To the best of my knowledge they never even walked up to the door. When they finally gave up and sold me to pick it up at their facility they tried to tell me that it was still on a truck, despite it actually being on a shelf behind a counter close enough for me to read the label. I pointed that out and the woman denied it until I pulled out my ID to prove that was my package.
At this point the only reliable one is the post office. It will get there when it gets there and probably be somewhat intact.
Amazon can't knock as that would be too hard, and UPS might send you a text. Fedex will go out of the way to fuck you over.
I'm not sure what the amazon knocking policies are where you live, but my delivery guy actually knocks on the door and its nice that he gives me a heads up, I really appreciate it.
The only time I've ever had a problem with shipping was a really nice $1500 DLR camera I bought for my wife. Shipped USPS. It got to Illinois sorting facility and vanished (stolen). Had to wait a few weeks for USPS to reply back to the inquiry the company I bought it from submitted. A few weeks go by, nothing, so they ship another one. It also disappeared at the same sorting facility. The next one they shipped FedEx Priority Overnight and it showed up the next day. I perused eBay and found two of the exact same model camera for sale from a private seller located in Chicago. Were those the stolen cameras? Probably. I passed the info along to the company but the lady on the phone didn't seem to care.
Ive had this exact experience IVe taken to going in there with video of their delivery attempts to show they didn't even drive by. They did this to a 5000$ hyper scooter two months ago. They never actually do the signature service even if you pay for it. They have left ammo on my doorstep repeatedly.
Why are you upset that fedex delivered packages on your steps?
@@MrSirDudeGuy because it was two 5000 round crates of 5.56 and I paid for a signature to make sure that much ammo didn't get into the wrong hands. If someone had walked up and taken that ammo Which could very well have happened I live in a high theft area it could have been used on things other than target practice.
Sadly I know how you feel, about a year ago I bought an electric longboard from someone worth about $1,200, most expensive one I'd ever bought and one of the most expensive things I'd ever bought and gotten shipped. The guy bought it from actually works for FedEx and he sent pictures beforehand and he made sure to pack it extremely well, when the thing got to me the package was still crushed and torn to shreds, oh and it getting to me was a whole thing in itself it got to me a week late because FedEx lied multiple times and said they attempted delivery when they didn't, hell one of the times when I had a scheduled delivery they literally drove in front of my house, slowed down and then sped back up and I got a notification a few minutes later that a delivery attempt was made and nobody was there to answer the door. Complete fucking bullshit. It got to the point that eventually they continued blaming both the original shipper/seller and me and we had to force them to drop it off at a nearby store for me to pick up. When I got to the store and picked it up they tried to make me pay for that, unsuccessfully.
Bro I use to work for both fed ex and ups, the things I can tell you all about what they made us do there would have you boycotting against them. It's insane.
On the amazon idea, i only work inside the warehouse so dont know the specifics but there may be a way to use us. if you become a vendor there may be a way to use our shipping network for your business. like i said i dont know that for sure but it would make sense as we would use our trucks for vendor stuff sometimes and not just UPS or USPS
I just had a Fedex encounter where they actually lied about the delivery and when I called them out on it, they just said it's the drivers choice to ignore my delivery instructions and put the package anywhere they want. The driver of course put the package at the easiest location for him, exposing it to the street thieves and rain. They hire the laziest employees that they can.
15+ years ago I ordered a few sets of coiliver springs from jegs that shipped fedex. It was winter here in michigan, and weeks went by without seeing my order. Called jegs, they said package was delivered 'at property' eight days earlier. Alarm bells went off. Living on twelve acres with a long, uphill driveway that was not plowed when fedex came around led to me digging out the snow banks near the road left by the county plow trucks. After fives hours worth of excavating over two days I found a, shit-you-not, WHITE box from jegs. Shitheel driver apparently stopped on the road, considered carrying a parcel, then said hard pass and chucked a WHITE box into a snow bank. Monsters exist. Also, fwiw, amazon has lost 30% of my orders this year😒
amazon is terrible, ive had them ship me empty packaging. they knew nothing was in it when they stuffed it in the box, but shipped it anyways.
i have problems with Fedex more than anyone else. At least USPS & UPS does a better job. Main issue with FEDEX is i work dayshift and they stop home delivery at 4 pm. Since they need a signature and i dont get home when they stop by during the day the package isnt dropped off. the solution was to have them ship to a fedex store drop off center which was a local Walgreens.
UPS sucks as well. FedEx left a package balanced on top of a handrail outside my front door and we had heavy rain in the forecast. All they had to do was go 2’ further and the package would have been out of the rain. UPS has delivered my stuff to a different location IN ANOTHER STATE. Not next door or a different street in the neighborhood - ANOTHER F’n STATE!
As a former RPS P&D Contractor I had deliveries locations such as you describe (rural deliveries) I never left a package down by the road unless I absolutely could not get into the property or there was big dog at the fence looking at me eyeball to eyeball looking for breakfast. To do deliveries out in the country takes up a lot of time to make and when you are paid by the stop and by the package it can sure mess up overall service as you cannot get all of your packages off of the truck. That is why people leave packages out by the road. My feelings on that is that I would not like packages left at my house in that manner, so I made the effort to deliver to the house.
Your shit prolly gets stolen from Amazon. There should be a picture taken of every package from Amazon…
The only way our business has found to deal with the horrible shipping is to heavily pad stuff inside a glued and screwed wooden crate, Address sheet glued to the crate, and then the whole crate fit into a cardboard box, that hides the secure and strong crate inside of it, and caries the regular shipping papers and address. it makes it really hard to damage the outer shell of the packaging, and even harder to steal. Assume it will be thrown and dropped. UPS has delivered to me flattened boxes with tire tracks on it and say its normal.
one of the problems with shipping between states, is the way that congress and the regulations have set up that you cant make direct-line shipping routes, so long as a route already exists between those two destinations
it would take more than a "6 inch drop" to do that damage
Everytime I've used FedEx I've constantly had bad experience with them. I ordered a monitor and when it came there was a big hole in the box on the screen side, and the package was delivered at 11PM (???). Also they take forever to ship stuff, took 2 weeks to ship from northern Cali to Washington.
every time i order something expensive (over $600) ups delivers it to my neighbors, even when it requires a signature. I've called them multiple times each time and they never help. my neighbor just texts me now and brings them over.
As a Postmaster you had me rolling!!!! If I can help let me know.
I bought a CD from America earlier this year (Australian). According to tracking it went to 2 different locations and then got shipped back to the seller
Dude, I see that sh*t every day! No joke. Shipping has become so sketchy with sky-high prices, terrible service, damaged or missing goods or drivers delivering to the wrong address. UPS and Fed-ex being the worst. I totally feel your pain. I'm missing $2800 worth of CPAP devices that show "delivered" (on separate days mind you) that there is no possibility that they were. I will likely have to eat it. I'm not sure where the world in going right now, but it's changed and customer service is going with it. Anyone reading this...start a delivery company for short-haul and give great service, you will make $$$$$. Just sayn.
Great video! UPS is no better! I saw a UPS driver kick small boxes into his truck like he was punting a footballs. Don't know why these delivery jockeys don't loose their jobs. It's so sad the aggravation they cost and the money everyone looses. You can't tell me the management/owners of these companies don't know what's happening. Its come down to buying locally at a higher cost and opening the package at the point of purchase because heaven for bid you take a package home and the wrong or used product is in the box. Some places won't accept the return. Bought a comp cam online and received the cam via FedEx. One end of the box was smashed in. Open up the box and found the camshaft in the box didn't match the box it came. What a shit show to return. Took 3 months and a lot of emails and pictures etc to eventual get my money back.
Yes but remember it is the shipper (Competition Cams) that put the wrong item in the box not Fed Ex. You should have a packing slip showing what you ordered and of course you can send pictures of what you received in order to get a refund. But here's one for you. As a former RPS P&D Contractor we had a shipper (Carolina Auto Parts) that used us and all of the packages that they shipped were COD cash only. Why? Because people would pull all kinds of shenanigans to cheat this outfit. I made a delivery to a body shop one day (it was a drier assembly for the A/C unit) it was 55.00 COD cash. The fellow gave me the money and I gave him the package. Well three days later I had another package for him (same thing) and he hit the ceiling because it was also 55.00 COD cash. Now he's getting up my ass and I explained to him that when Carolina Auto Parts receives the unit that they shipped to him in the first place and it is intact and not damaged or switched out with a used one (yeah people do that) they will probably refund his original 55.00. Now what we had is what was called a Call Tag that the shipper (Competition Cams) would issue authorizing us to pick up this package (yes the shipper has to pay for this service) and send it back to them. If Competition Cams can inspect this item and determine that it was indeed an item improperly boxed then they should refund your money (I would think). Of course if they unbox this camshaft and it looks as though it had been used, well.
My eyes were drawn to that bent corner strait away wtf! I can only suggest that not all couriers take pride in their jobs lol, I worked next to a depot for a while and saw some nasty work! and had many a similar experience recently with a turbo chra turning up with the bent bullet nut sticking out of the box and the turbo shaped foam it was sitting in was shredded to beads, had a turbine housing that beat up I had to re drill and mill the flange also had multiple gaskets turn up bent or scratched, it never ends mate!
Years ago I worked at a UPS center in CA. At 4am most workers were high as hell to stay awake. Unloaders for the Tractor trailers would throw packages onto the conveyor belts and if the item was heavy they'd roll it off the trailer dropping onto the concrete dock. Packages picked off the conveyor would be literally drop kicked into the trucks and for the really heavy items they'd drop the items and rolled it end over end into the truck.
Around here Amazon drives up in my yard,won’t get out of their car,pulls up to one of my classic cars setting in my driveway and throws the package on the hood,I’ve got them on my security camera three times doing that and can’t find anyway of getting in contact with them to complain about it but I did note that I was not satisfied with delivery
Bro I feel your frustration. My dad had an account with FedEx and they never accepted used boxes with any mods or damage. I got tired of their BS. But back in the day their Ground was the cheapest thing going. Btw I shipped iron Cleveland heads before and I think for sure they should be shipped one per (custom) box even if aluminum is lighter. The company sending the package has responsibility too. There needs to be overhead, redundancy. And one head per box. They are familiar with single shipment with various boxes.
I feel you man, I've had a plethora of problems with all of them. Nobody can deliver on time, undamaged or dropped off like a reasonable person. They all suck!
I am in Switzerland, center of Europe for those less inclined in Geography. I ordered an item from California. It took 7 months to get here! It went from, L.A. to Florida, to New York, back to L.A. to ……Jamaica 🤔, back to L.A….Back to Jamaica, down to Melbourne Australia….😳. And tracking stopped. 4 months later it shows up in Geneva. Switzerland. I actually got reimbursed because we thought it was lost. America has a massive problem with a lot of things.
It's a mixed bag for us. Sometimes I get boxes that are pristine, other times, mangled beyond recognition. Sadly sometimes you have to pay extra for that better shipping method(pallets/boxes etc)...
So spot on. Sad days in these United States really when it comes to people who don't care screwing things up for those of us who do.
Also I don't know if it's any different in the United States than it is here in Canada but UPS in Canada? The acronym stands for *Utterly Pathetic Service* for a myriad of reasons including but not limited to the way they charge you for brokerage. $40 brokerage fee on top of any of the other Associated costs with the package like taxes or duties. I really love paying $40 in brokerage on a package with a $0 declared value.
I ordered a set of mag wheels for my car and they all arrived at the same time and somehow they dropped it hard enough that when I put it on the hub and rotated it it was off by 0.090 inch
Eric, honestly its going to start going to shipping engine parts and heavy items via hot shot loads. Yes it might sound crazy but imagine them picking up 10 heads and 4 engines for different people. Your on the route they stop and drop off to you. Bonus is a potential new shipping customer or delivery company. Might cost a bit more but hot shot cares more about your product too.
Yep because they're the end stop for damage issues. Corporations care about nothing but money, and obviously not just the shipping ones
I seen a guy on a dirt road one day about 6 months ago he stopped me and ask me if I had seen a package on the road. I said no and that’s when he told it fell out of the fed ex truck. He was an old man and I think it was something medical or medicine that he really needed. He needed it bad enough he was out there back tracking the fed ex guys route looking for it.
I've noticed over the past few years shipping electronics that all couriers are becoming significantly rougher with handling of items. They're just piling stuff on top of parcels, often out of size order leading to crushing, holes in the sides are becoming normal, even reinforced boxes are coming like people have sat on them. The local DPD guy i SAW just drop a parcel on our brick stepped doorway, bam dropped from a metre high onto a brick edge to ring the bell. They don't give a f**k. Another courier has just left parcels on our doorstep in full view while nobody is at home. As for large stuff I've had something sat on a palette here for over a month waiting for collection. I just can't get it moving.
All I can do is overpack more and more, a few times I just hand delivered / collected from people up to 30 minutes away. Not worth the misery.
I had a nightmare delivery from DHL had a 2 day delivery from Amazon took 2 months. Mid summer ordered. Kept coming back saying delayed then couldn't make delivery and had to make a complaint to Amazon to get the package and had them remove DHL from doing deliveries for my account.
I feel this, FedEx has pissed me off many times too. Our local guy was an idiot, Constantly delivering my packages to the other apartment building without ever reading the damn address.
One time I ordered some control arms from rock auto and they delivered them to the local Napa parts store next to me, again completely different address. Naturally calling them was a futile waste of time as all they did was claim it was delivered to my address which it never was and they never did anything to rectify it.
I ended up going into the Napa to buy something else and just thought about asking the owner if he received a package with Moog control arms.
Then he pops up and says “oh yes here they are”.
My address and name was clearly printed on both boxes and not even he would take the initiative to notify me.
If I hadn’t of spoke up, I would’ve never got those control arms. I’m not sure who pissed me off more in that instance, the Napa owner or FedEx
If RockAuto had your ph number on the label, you might have gotten a call.