I just put this fireplace in. The pilot will light and then i have to turn it to almost the 3 to get the fireplace to light. It will burn for about 3-4 minutes and then go out. The pilot will stay lit. Any clue?
Thanks for the video! We had a leak with our original logs and the guys that came out to fix it replaced our logs with these. Our original gas logs were wired to a light switch to turn them on and off, but they couldn’t figure out how to connect it back to the switch. Is it possible to wire a set like this to a light switch? Thanks!
Hi thank you so much for this great video. I’m still having a problem with mine. I turned off everything last year during the warmer months, now I’m trying to start everything again and nothing is lighting. My gas is on, and my instructions say leave the on/off switch to the OFF position, but I don’t know..? When I push in my igniter, while holding in the pilot, I just hear one click and nothing happens. Do you have any ideas?
Hey Michael Thanks for watching. While holding the pilot in do you hear gas coming out of the pilot tube assembly orifice? If NO then you may need to hold down for a minute or 2 Keep clicking till you see a flame Let me know if this works. I can make you a video if you need me to. That might help.
@@TaddyDigest Thank you. When I hold it down I don’t hear gas coming out. I’ve tried lighting a match-One of those BBQ lighters, Still nothing. I guess I should hold down that pilot button a bit longer.
Just figured it out! I had a contractor come by and we pulled out the unit, something wasn’t connected in the back. All is good now, and as I’ve seen online and read from some comments...a weird smell is normal? This is the first time it’s been on in over a year.
Pilot lights & stays lit. However, light goes out when rotating to # 1 Sometimes burner tries to light. Sputters & all go out. Again pilot light goes out when rotating to # 1-2 position ?????
Then you’re covering up where you turn it on at etc. and the flame can’t get down there. You have a whole unit underneath the locks just like in this video.
@@TaddyDigest its a house we bought and the logs were already there so no owners manual but I thought you might know but I think the answer is you can't but thanks anyway
According to youtube description this is Pleasant Hearth insert. Depending on the model reviews many have found it difficult to troubleshoot. One model which Lowe's has discontinued selling has significant issues with maintaining a continuous pilot light with no help from customer 1-800. Manuals do not proved what part numbers are and where they are available for model. Model number is not shown in a visible location on insert and 1-800 customer service rep have no clue as to where location of model number might be. I was really disturb by the fact that a company which produces and sells a heating unit which could cause a fire or explosion in a home or a serious health hazard of carbon monoxide has provided such limited factual information about it's product. @@TaddyDigest
OMG thank you so much!! my dad installed the logs which were almost identical to your install. but I lost him last year. He was the pilot lighter as well. I was kinda sketchy on doing this but my mom is chilly so I appreciate your video you have no idea. oh my mom thanks you as well. 🤎🤎🤘🤘🤎🤎
My logs were on last night and cut off completely this morning and now cannot get them to stay on. They are only 2 years old. Any suggestions as to what happened ? I have propane
You do not have to open the ventilator unless you need ventilation in the home. if you have a foam house you may need to open the ventilator if you have a really well insulated house. You may need CO monitor to evaluate your need for ventilation
Dear sir, for ventless gas logs, am I supposed to open the damper? Should it stay open all the time if the pilot is lot or only when there is a full flame? Thank you.
I just bought the same logs that burn propane. When I installed them and ran them they gave off a weird smell. I wouldn't say it's a propane smell. Is this normal? Also If I turn the dial below a 4 the flames go out.
Hi, I just installed mine (same unit as the video) and my flame goes down after 5 or 10 minutes and if I go below 4 it shuts off like you are saying. We’re you able to figure anything out?
@@TaddyDigest okay I have a piece of sheet metal above the fire box of the existing fireplace temporarily blocking off the chimney, will that be okay for now? Thanks for the fast response!
I have a procom gas fireplace Bought last year. In the spring I shut gas off. Trying to get it the pilot lit and it won’t light now. There is gas getting to the back of the fireplace cause I undid the gas line for a second. I can’t seem to get gas to the the pilot area. Any ideas ?
Not sure when the last time my gas fireplace was lit. Had a guy come out to just get it prepped for a safe fire, he looked at it, and said he couldn’t do anything because the pilot won’t even light. Gas line was on, he confirmed it. Also he pointed out that a couple of the fake wood logs were broken. He’s need to clean and reinstall stuff that would cost 950$. Any insight?
I need your help! I have propane gas logs and have had a lot of trouble with the pilot staying lit therefore lighting my logs. Where do you live in TN. I am about 25 miles south of Chattanooga in Georgia. HELP ME!
I can definitely help you with the logs staying lit. I got a video that may help. I am in Florida but when I get back I will do a video to help and send it to you.
@@TaddyDigest another question. I know it says to have a professional but is there a way that someone with mechanical skills can change the gas selector switch themselves. I guess it is set for propane and I have natural gas.
O yeah you can actually do that yourself You just pull the insert out And turn the Selector knob to NG Some sets of gas logs have a different port that you have to use for the natural gas line hook up so make sure that yours just has the selector knob
Was the previous system vented? I see the valve is actually in the firebox. I have the same. I have been thinking about replacing the vented system with a vent free to get more heat. I have been curious about the valve in the fire box. So you leave it open at all times and control the gas from the log set? Or do you turn it off?
Lighting mine for first time this year. Gas isn’t flowing to the logs. Pilot won’t light even with a handheld lighter. Gas is “on” at wall valve. Any suggestions?
It may need to be cleaned out. The tubes could have lots of area so leading it off for several minutes. May work but sounds like you may need to take it somewhere or have. It blowed out with Air
Thanks for your help. I couldn’t get my logs to ignite and didn’t realize there was a battery in the igniter. Now I know!
Awesome Your Welcome 🙏 🤗 Thank you for watching
how to hand the pilot on vent free ?
how to hand vent freepilot
Thank you for the simple instructions on lighting the pilot. I was nervous, found your video and got it done first try. Thanks again 👍👏
Awesome Glad you found Me. Please share this video with people you know
I just put this fireplace in. The pilot will light and then i have to turn it to almost the 3 to get the fireplace to light. It will burn for about 3-4 minutes and then go out. The pilot will stay lit. Any clue?
not sure
@@TaddyDigest nice
Thanks so much!! Easy, precise, and just what I needed!
You're welcome thank you so much for watching
I accidently shut off my grandmother's fireplace can't get pilot to turn back what should I do 😞
Thank you! My house had one of these installed when I bought it and I had no idea how to work it. 🥴
You're very welcome my friend. Thank you so much for taking the time to watch my video. Please share the video When you have some time
Where exactly is the propane/natural gas valve? I lost instructions
Thanks for the video! We had a leak with our original logs and the guys that came out to fix it replaced our logs with these. Our original gas logs were wired to a light switch to turn them on and off, but they couldn’t figure out how to connect it back to the switch. Is it possible to wire a set like this to a light switch? Thanks!
Yes absolutely
can you connect a timer to it to limit the time of burning?
yes
Where are you located ?
It only runs for a few minutes then cuts off? Any ideas.. it will restart. But I have to turn it up.. I think it’s propane
You may need to replace the thermocouple
Just got mine installed and is doing the same thing. Have you found a solution?
Hi thank you so much for this great video. I’m still having a problem with mine. I turned off everything last year during the warmer months, now I’m trying to start everything again and nothing is lighting. My gas is on, and my instructions say leave the on/off switch to the OFF position, but I don’t know..? When I push in my igniter, while holding in the pilot, I just hear one click and nothing happens. Do you have any ideas?
Hey Michael Thanks for watching.
While holding the pilot in do you hear gas coming out of the pilot tube assembly orifice?
If NO then you may need to hold down for a minute or 2
Keep clicking till you see a flame
Let me know if this works.
I can make you a video if you need me to. That might help.
@@TaddyDigest Thank you. When I hold it down I don’t hear gas coming out. I’ve tried lighting a match-One of those BBQ lighters, Still nothing. I guess I should hold down that pilot button a bit longer.
Just figured it out! I had a contractor come by and we pulled out the unit, something wasn’t connected in the back. All is good now, and as I’ve seen online and read from some comments...a weird smell is normal? This is the first time it’s been on in over a year.
Hey guy, I’m currently having this issue, what was not connected in the unit?
Thankful very straightforward. I thought it was broke lol
Awesome Martin very glad that you were helped through the video
Please hit the like button
Or share I need the help
Pilot lights & stays lit. However, light goes out when rotating to # 1 Sometimes burner tries to light. Sputters & all go out. Again pilot light goes out when rotating to # 1-2 position ?????
Could be bad thermocouple
I'll do a video soon and show you
where would you put glowing embers on a unit like this one? I have the same set up
in front
Then you’re covering up where you turn it on at etc. and the flame can’t get down there. You have a whole unit underneath the locks just like in this video.
I'm not sure if I can give you accurate information Through the comment section
read the manual
@@TaddyDigest its a house we bought and the logs were already there so no owners manual but I thought you might know but I think the answer is you can't but thanks anyway
Hi, What brand/style is the set in the video?
I'm not sure this was a few years ago
According to youtube description this is Pleasant Hearth insert. Depending on the model reviews many have found it difficult to troubleshoot. One model which Lowe's has discontinued selling has significant issues with maintaining a continuous pilot light with no help from customer 1-800. Manuals do not proved what part numbers are and where they are available for model. Model number is not shown in a visible location on insert and 1-800 customer service rep have no clue as to where location of model number might be. I was really disturb by the fact that a company which produces and sells a heating unit which could cause a fire or explosion in a home or a serious health hazard of carbon monoxide has provided such limited factual information about it's product. @@TaddyDigest
OMG thank you so much!! my dad installed the logs which were almost identical to your install. but I lost him last year. He was the pilot lighter as well. I was kinda sketchy on doing this but my mom is chilly so I appreciate your video you have no idea. oh my mom thanks you as well. 🤎🤎🤘🤘🤎🤎
You're very welcome! Glad to hear this helped.
My logs were on last night and cut off completely this morning and now cannot get them to stay on. They are only 2 years old. Any suggestions as to what happened ? I have propane
Check your tank
Clean the thermal couple
Close your damper may have blown the pilot out
@@TaddyDigest i cleaned it and now no spark. Good grief cannot catch a break lol
Thank you
You're welcome
Can you help?? I installed my Gas log but its works for 15 minutes and it turns off automatically, not sure what is the problem!
Yeah I clicked the join button
I can help you
Do i have to open ventilator in fireplace?
You do not have to open the ventilator unless you need ventilation in the home.
if you have a foam house you may need to open the ventilator
if you have a really well insulated house.
You may need CO monitor to evaluate your need for ventilation
Dear sir, for ventless gas logs, am I supposed to open the damper? Should it stay open all the time if the pilot is lot or only when there is a full flame? Thank you.
On ventless you can leave the damper closed unless you have a foam insulated house and CO buildup is possible
Great video! Should I hear the gas the entire time this is on? Is this normal?
You should hear gas flowing when the pilot is lit
@@TaddyDigest thank you… it also made a big thumping noise so I turned it off lol. I have a new construction so this is my first using ventless!
I just bought the same logs that burn propane. When I installed them and ran them they gave off a weird smell. I wouldn't say it's a propane smell. Is this normal? Also If I turn the dial below a 4 the flames go out.
not sure 😕 I can face time you with a phone and try to help 😉
Hi, I just installed mine (same unit as the video) and my flame goes down after 5 or 10 minutes and if I go below 4 it shuts off like you are saying. We’re you able to figure anything out?
Can I cap my chimney with the vent free logs?
yes absolutely
@@TaddyDigest okay I have a piece of sheet metal above the fire box of the existing fireplace temporarily blocking off the chimney, will that be okay for now? Thanks for the fast response!
yeah that will be fine 🙂
@@TaddyDigest sweet! Thanks for the input
I have a procom gas fireplace Bought last year. In the spring I shut gas off. Trying to get it the pilot lit and it won’t light now. There is gas getting to the back of the fireplace cause I undid the gas line for a second. I can’t seem to get gas to the the pilot area. Any ideas ?
And I don’t hear gas going through and don’t know why
Could be a clogged pilot orifice might need to be Cleaned out
Could be a bad regulator gas valve
Hopefully not any bad parts though
@@TaddyDigest I have used a can of air on it. I thought about the valve but it worked good last winter
I don’t know anybody in the Des Moines area that work on them. Ugh
Can I take the thermostat out of my nonvented gas logs so I leave it on high fire
yes then you can manually operate
I just installed this same set of gas log and after 5 or 10 minutes that the fire is on, the flame gets low and it will no go up again.
thermocouple is bad
replace the thermocouple or flame sensor
@@TaddyDigest I just installed this unit it is brand new.
Check to make sure thermocouple is positioned in front of flame
Not sure when the last time my gas fireplace was lit. Had a guy come out to just get it prepped for a safe fire, he looked at it, and said he couldn’t do anything because the pilot won’t even light. Gas line was on, he confirmed it. Also he pointed out that a couple of the fake wood logs were broken. He’s need to clean and reinstall stuff that would cost 950$. Any insight?
I would remove the 2 broken logs keep the same set clean it out and the service charge for that should be 150 to 250 at the most
$950 sounds like a whole new set
@@TaddyDigest yea the guy kept saying there wasn’t gas coming from the pilot. Any insight on that? Gas turned on and everything. 20 year old house.
either a bad gas valve/regulator or pilot tube assembly and orifice need to be cleaned out using compressed air maybe
Mine didn’t turn on. Gas leak? Blockage?
is it a new line installed
Might need to be bled off or air purged out of line
@@TaddyDigest does that require a technician?
I need your help! I have propane gas logs and have had a lot of trouble with the pilot staying lit therefore lighting my logs. Where do you live in TN. I am about 25 miles south of Chattanooga in Georgia. HELP ME!
I can definitely help you with the logs staying lit. I got a video that may help. I am in Florida but when I get back I will do a video to help and send it to you.
Do you have to re-light the pilot light every time you want to use it?
no
Just keep the valve in the pilot position and the pilot will stay lit for your next use
@@TaddyDigest another question. I know it says to have a professional but is there a way that someone with mechanical skills can change the gas selector switch themselves. I guess it is set for propane and I have natural gas.
O yeah you can actually do that yourself
You just pull the insert out And turn the Selector knob to NG
Some sets of gas logs have a different port that you have to use for the natural gas line hook up so make sure that yours just has the selector knob
Very helpful!! Thank you!!!
Your Welcome V R Man
This was so helpful! Should there be a flue in a vent free fireplace? There appears to be some kind of closed latch up and within the fireplace.
awesome Thank you for watching
please hit the like button and share
sometimes there are flues in vent free fireplaces you can leave the damper shut to get most of the heat from the fireplace
Was the previous system vented? I see the valve is actually in the firebox. I have the same. I have been thinking about replacing the vented system with a vent free to get more heat. I have been curious about the valve in the fire box. So you leave it open at all times and control the gas from the log set? Or do you turn it off?
yes leave shutoff valve open and control gas at logs
@@TaddyDigest it’s ok to have the valve in the fire box? Seems like an odd location, but that’s how mine is. Thanks.
yeah its ok as long as it is accessible
@@TaddyDigest 2 months later and thanks to your help I was able to replace the vented log set with a vent free set. Thanks.
My control knob is stuck, any suggestions?
not sure I will do some research
may need a new know or insert
I can get my pilot to light and stay lit but I can’t get my flames to light. What gives?
not sure I would need more Info 😕
Thanks, really helpful!!
You're welcome!
Lighting mine for first time this year. Gas isn’t flowing to the logs. Pilot won’t light even with a handheld lighter. Gas is “on” at wall valve. Any suggestions?
It may need to be cleaned out. The tubes could have lots of area so leading it off for several minutes. May work but sounds like you may need to take it somewhere or have. It blowed out with Air