Adapting your business with Telehealth

Joel Friedlaender (Cliniko) and Karen Finnin (Online Physio) talk about adapting your business during the uncertainty of COVID-19 events, with Telehealth.
There are a few resources mentioned during the chat, you'll find them and some extra information at help.cliniko.com/en/articles/....
- Timestamps
0:00 Intro - Joel Friedlaeander, Cliniko
1:13 Intro - Karen Finnin, Online Physio
2:24 How long have you been an online telehealth business?
2:48 Where are your patients based?
3:45 Have you experienced any downturn in business?
4:35 How does physical, manual therapy work via telehealth?
6:51 Do you need to learn different therapy techniques?
7:57 What research has been conducted around telehealth? Are there results?
9:46 Are there other modalities using telehealth?
11:26 Are there other practitioners in your business?
11:56 Does experience matter in telehealth?
12:58 How does mentoring work in a telehealth environment?
13:50 What funding is available for telehealth at the moment?
15:30 How do we encourage practitioners to engage in telehealth? What about colleagues that aren't so keen?
16:55 Can in-person and telehealth sessions work? What does a hybrid model look like?
19:25 How do businesses let patients know about telehealth?
20:53 What are some other business advantages for telehealth?
21:52 What are some challenges around telehealth and practicing across borders?
23:17 What are the quick steps someone would take to be telehealth ready, in a short space of time?
24:53 Cliniko tips for telehealth
26:01 You've got your Cliniko setup, you've got your equipment. What's next?
27:03 Is it possible to train up the team for telehealth and get them onboard?
29:00 You've got the team onboard, you have some tech setup, Cliniko is setup. How do patients book? How do we have a telehealth session? Is it a video call? What software?
30:38 Are telehealth sessions recorded?
31:00 Following up telehealth sessions
32:10 Payments, health insurance rebates, Medicare?
33:50 Pricing and the future of your business
35:38 General tips?
36:49 Closing comments

[@s8ix]

Valuable info here guys! Thank you!

[@olwenanderson2777]

Thanks, you guys are awesome!

[@melbournetmjfacialpaincent94]

Thanks Joel and Karen - awesome stuff

[@amberhanrahan]

What lovely insight :)