Nice to see you back. Despite the previous video I bought a new one in October 2022. Put 1600 miles on so far and really happy with no issues and the more miles I add the smoother it gets .
Glad to hear this has been resolved as I've been contemplating the purchase of a bike exactly like yours. Lousy customer service is commonplace nowadays. I've experienced it with many different large companies in this country, and it always makes my head spin in disgust and disappointment.
@@checker3694 Yeah, but that gorgeous blue one (along with the almost-as-gorgeous grey one) are both gone. I don't like the new white or black nearly as much as either of those from '21 or '22. (Fortunately, I pick-up my new '22 tomorrow.)
As I saw it, you never set out to rubbish anyone's name. I think you were very restrained under the circumstances. You simply and honestly reported your experience exactly as it happened. If your 35k subscribers decided to give MG a wide birth because of the poor communications and the protracted fix you experienced, well that's something that MG should look inwardly at. Nope, the errors lie entirely at Moto Guzzi's (or Piaggio's door). It is a gorgeous looking bike 👌
@@PhilipBallGarry Not exactly unheard of. My brother bought a Camaro. It had an annoying constant squeak in the dashboard. He took it in. The "Service manager" said he couldn't hear it. He insisted. The Dealers son went for a ride with him so he could hear for himself. He knew the guy. When the fix was, "Turn up the radio" my brother blew his stack. A week later they took the dash off and saw some rubber parts weren't installed. It cost nothing. The labor was why they tried to run him off. At least the Dealer had the tools needed to get at things, aside from a butter knife, pliers, and street parking.
I loved the look of your bike was considering buying one! But with your experience and not a local dealer to me! I brought a Triumph instead I had problems and very similar to you with a Benelli great bike put problems with dealership and communications with Benelli I got rid of it after only 8 months so didn’t want to go through that again? I think that’s why Bmw sell so many bikes? Very expensive but great dealerships and backup!
I had issues last year with a brand new Benneli got fobbed off anf sold the bike on however I believe that was made in China don,tknow if that,ss the case with moto guzzi
Beautiful bike and glad they fixed it! I have a 2020 V7III Special, which is fantastic. I had one issue at approx 600 miles (USA) and it was a defective tachometer with the needle at rest at 1500 rpm when the engine was off and showing idle at around 2,800. This was during Covid and I expected to wait a few months for a new tach. Instead it was at the dealership the next business day, a Monday, and the dealer installed it while I waited in 45 minutes. Very pleased with that service from Blackmans Cycle in PA. Good luck with the bike!
My V85TT had a check engine fault for the first 12,000 miles and the cruise control is still not fixed at 19,000 miles. The dealer in Brooklyn, NY, continues to email MG in Italy about the cruise control and MG continues to ignore them. I do not expect a fix for the cruise control--I hardly use it anyway. But the issue is that I paid for a product that has a number of features, one of which does not work. There should be a remedy for this fault. Also, when there's a problem like an engine map or an overactive sensor or a cruise control that doesn't properly function, it affects my sense of the bike's reliability. I feel for you and hope you'll enjoy your V7 this year. I'm definitely going to try to put aside my mistrust of the company while enjoying my V85.
Hello, I appreciated your videos on this subject. I just purchased a V7iii which also had check engine light come on at about 960 miles. I'll probably re-map it to get rid of the light, but I'm two hours from the nearest dealer. You are absolutely right that little amber bugger does steal a little joy out of the ride - but I'm loving the bike regardless.
I have a v7 III, too. Thus far in over two years of ownership, my check engine has come on about 6 or 7 times after a sudden quick drop, stumble in RPM. Its just an o2 sensor that happens to not be happy that day. Bike runs perfectly fine and the check engine light goes away after a few days every time. It's very common with the v7 III. oh and the little service wrench light is on. I do all the maintenance myself and don't care or cant be bothered to have the dealership clear it.
Glad to hear that the issue you had has been fix. After watching your chanel I decided to try a MG v7 special and,I end up buying one(two). All I can say after 20 years of riding (and 12 different bikes from Gold Wing to Speed triple )this bike checked all boxes for me. After 3000 miles I can say this is going to be a keeper for me. Your reviews are top-notch.
I’ve owned close to 30 bikes without any brand loyalty. I bought a used 2007 Guzzi Griso 1100 about ten years ago. It has been a great bike and turned me into a fan. The extended warranty is better than any issue I had with issues I had with new Hondas. Too much whining for me.
It certainly seems that Moto Guzzi dropped the ball on this issue. Glad to hear that you finally got resolution. You brought up a number of important points as it relates to customer service including: (1) reaching out to customers when a dealership that they purchased from closes, (2) responding to reported customer issues PROMPTLY and without being defensive and (3) the benefits to customer and company to “under-promise and over-deliver” 👍. So much negativity could have been easily avoided by adhering to customer service practices that promote brand loyalty. To Moto Guzzi: Get your customer service department into a room and show this video!
Following your videos from the beginning . Glad to hear your problem solved. I didn't pick the bike from the dealer yet, it's a 2022 V7 Special , but being aware of this condition I sent the tech. bulletin (sent by Piaggio to dealers in 19.04.2022 , G_220377_TC ) and asked them to be sure if my bike is updated. Meanwhile with sharing the VIN number sent a mail to Piaggio italy. In contrast to your experience ( maybe because of your videos) I received an answer at the same day telling my bike is not updated from the factory and I must ask the dealer do it before delivery, fingers crossed waiting for the job done.
I’m sure it will be fine. If it does exhibit the same issue as mine, there is a specific map to fix it now. Thanks for supporting the channel - enjoy the new machine 😁
Hi Umit,I have the same doubt like you,ı've just rcv my bike and ask same question to dealer and authorized service they have no idea,have you update your bike?if yes pls inform how,also can you inform about which email adress you sent and get a feed back for your bike.Thank you
Thank you for the update and I hope you are well again. The Spring will be here before we know it and we can all get out our bikes in good weather again! Aprilia have had a similar recent update that has been broadly successful. It does make you wonder how much product development that goes into these products before sales begin. Ride safe!
I'm really glad to see that the engine light is finally off . You're such a diplomat guy , me myself, I would have lost my marbles with them long ago . Ride safe and I really appreciate your videos.
The engine light on the dash of my 2021 Triumph Street Twin used to have a life of its own. Took it back and forth from the dealer for almost a year but the issue was never been solved. Apparently it was the co2 sensor, which according to the dealer has been changed but the light was on and off nevertheless. All of this was before the entire electrical harness had to be replaced due to damage due to its design. I was forced to sell the bike.
That’s so frustrating. Sorry to hear that. Triumph are usually very well made, but every brand has its share of issues. Hope you got something you’re happy with now.
@@CGRidesMotorcycles They are well made however not flawless especially on the electrical side. I heard that the electrical harness rubbing on the steering column and deteriorating was a common issue on Street twins up to 2022 and that is why i had it fully replaced under warranty.
Your story is proof positive that it has become almost impossible to find good / capable people. As you say the technical issue was just that and would be resolved. It's also worth remembering that Common Sense is now classed as a super power! Nice looking bike and considered commentary. Thanks for sharing the experience.
Really glad to here it's sorted. I guess it's a warning to us all that with all the emmission rules for bikes and cars maybe it's worth not buying the latest newest model. After all with most bikes you will save at least £1000 by buying a low mile 2nd hand one. I've never purchasd a brand new bike, guess I'm to tight, to pay the full price. A nice classic with no tax and mot to pay for, plus cheap classic bike insurance can save you loads of money and they tend to go up in value instead of going down like new ones.
Wise words and good advice. You know where you are with a used bike. Having a new bike is nice, but it’s only ever going downhill from there. When you buy used you can actually improve it!
The dealer experience is very important when buying a new bike/car, I had a bad experience with honda (car) where I found they weren't servicing the vehicle correctly, it had a service contract at the time. The service manager denied everything, was not a happy bunny when I confronted him with the evidence.... haven't been back since... As for the V7 850, I have the stone version and fortunately had no issues.... I find it a cracking bike to ride, hopefully I'll keep it for a number of years as its easy to service after the warranty runs out...
Piaggio are known to be a poor company to deal with from a customer and dealer perspective ( ask Vespa and Aprilia owners.) Some time ago I had problems with a BMW motorcycle. BMW UK were helpful but it was still a stressful time over 3 months writing letters, making phone calls and going back and forth to the dealers. In 50 years of riding various makes I've found the Japanese to make the most reliable motorcycles.
I would your experience is probably replicated across all the brands. I bought a new car last year and their sales pitch is the customer experience but it probably the worst one I have had. I got a phone call from some manager that sounded about 16 and went through the motions but you could tell there was no substance. Great you have the bike fixed at last.
I bought a 2014 Guzzi California and that bike ran like a beast, never a problem. In fact the warranty was pretty much never needed except for once I put a claim in as the side bags would take on water in the rain... Of course the claim was denied, the dealer said it was a known issue but a repair was denied by Piaggio... At that point I kinda knew they would be difficult to deal with. In fact my dealer said they hate dealing with them. They request detailed pictures and detailed statements and then at the end of the day deny the claim anyway. I ended up buying a cheap tube of seam sealer and the bag never leaked again. Not sure why the dealer or the manufacturer couldn't have done something to rectify this issue but such is life dealing with a foreign manufacturer. The dealer told me that Ducati was as bad if not worse. He said he had to tear down a motor to take pictures of the piston rings and wait months before he could do the work for the customer. Totally not cool. I ended up trading in the 14 Guzzi for a newer version an 18 California and it's never run right since day one. They keep saying to me that it's fine but it'll stall when I come to stop or hesitate when accelerating. It's so annoying that I don't even want to ride the bike. The dealer says they can't find anything wrong with it but I know how it's supposed to run, very frustrating. When I owned a HD the dealer would fix any issue without factory authorization. It would be fixed and I'd pick it up and he'd say "no charge". That's how I thought all motorcycles companies operated but now I know better. So, at the end of the day it's "buyer beware" !!
It's a bit sad the customer service appears to suck. It looks like a beautiful bike, just a shame the service isn't up to scratch. I always liked the look of the Moto Guzzi, never ridden one and most likely never will
Sorry you had the bad initial experience. I watched this video before I bought my new 2022 850 V7 Special three weeks ago. I took a leap of faith. My grandfather Castagnoli is smiling from heaven. So far the bike has been wonderful. If anything happens I will update.
I have a May 2022 V7 Special and a Sept 2020 Vespa GTS300 both have been faultless. I don't do big miles but my dealer experience has been great. Even the re-call situation during lockdown for the Vespa was dealt professionally by Piaggio Italy and Piaggio UK. So they can do it.
Pleased to hear that. I think Moto Guzzi are a decent outfit that care about their product, they just have a weird attitude to dealing with the tiny percentage of problem cases.
I worked in tech support, pre-sales & sales for many years in the IT & telecoms industries. To under-promise & over-deliver is a customer service & sales pre-requisite, to retain & grow customers as well as attract new ones. It costs many times more to attract new customers than grow your existing base & if you do it right, they will happily pay for their loyalty, because you deliver for them. Piaggio just don't get the simple economics of this. Even if there is a problem, the quality of your response will affect how the customer views your organisation in future. I used to quote an industry figure that 84% of your customers will buy from you again, if you look after them when there's an issue. If you don't invest in the tools & personnel to do this, your competitors will eat your lunch. Glad the Guzzi's fixed, I'm off to polish my Griso 1200SE, ready for spring!
It’s so true. I love the bike, but as a result of this I decided not to buy the V100 and trade my V85TT for something else… going back to a brand that has treated me well in the past. Enjoy the Griso! 😁
The Piaggio group seems to really have a problem with customer care and service. I've had a similar issue with my Aprilia Caponord 1200, where I had to chase Aprilia, Piaggio and even some third party manufacturer to get replacement parts. From my experience and how you've been handled, I will never purchase anything from Piaggio again. Triumph on the other hand has always been quick on replies and sought personal contact when something was wrong with my Street Triple.
My UK-spec ‘21 850 Stone refuses to start if the battery is even slightly less than 100% charged. Always been like it. So don’t think that ‘non-Italian’ electrics let you down. They do.
Thanks for latest instalment. Glad the issue is fixed now. l am inclined to think that bike issue resolution is only as good as the dealership who sells them not so much the brand itself. In the state l live in, in my country, the dealership nearest me selling Moto Guzzis, also sells, Suzuki Kawasaki and Yamaha, as well as ktm, triumph, Harley Davidson and motoguzzi. The parts division is understaffed with competent people, there is rarely a part available to by on the day, as it must be ordered in (2012 triumph bonne), and the workshop is not even as big as my 17 square home. Outside the workshop, bikes are lined up, either having been serviced or repaired or awaiting these. There is possibly 15 - 20 people crowded in there working on all the different brands. These huge outfits leave a lot to be desired, as it is never personalised. You don't know if they have done what you asked them to do, or whether it was done by a hapless apprentice or someone who knows what they doing. You hope a service is done properly with all oils and filters changed, but you cannot verify that. I have had one of my bikes serviced there. In my small town there is a Yamaha/Huskvana dealer, and a kawasaki dealer. I take my BMW to dedicated BMW workshop 20km away. His business is flat out like a lizard drinking, all the time. I have to book a month in advance. I know the owner on a first names basis and he remembers me even though he has a few hundred customers. I like the a more personalised service. I can go there any time and ask about an issue, he won't charge me for advice as he is investing in good will. He is a good bloke......as we would say here. He will also volunteer advice about new tyre models etc for me to keep in mind for when l need new ones. The dealership l mentioned first is like visiting a massive supermarket, where people don't know you from a bar or soap. The second workshop l referred to is like the local grocery store in a one horse village, you get to know the owner and they get to know you, and they do the right thing by you, because it is in their best interest, to be friendly and helpful for no other reason, than it is the moral and ethical thing to do.
This has to be a UK problem with dealers/importers. Over here in Granada there are no issues reported on this model or even with our Moto Guzzi main dealer. Maybe theres more passion for motorcycling and customer care in Espana ?
nearly bought one ;; but the light issue killed it off,, piaggio - what arse holes , i think this is one of the best looking bikes out there ;; but i am not suffering that crap , bad vibes ,, if you get stuck for a bike i will lend you one [ am in the west ] , and i mean that ;; unlike the makers ;;
this bike - it is what it is. Just like the enfield 500 it is one of the oldest most heritage laden bikes out there. Not perfect but certainly a bike with character. However the umbrella company is Piaggio, of late turned into a very soulless corp - hence the issues imo.
Thanks for this follow up on your V7 Special fault. Yes self interest because I have the same bike (same colour) which I bought in August. My first Guzzi in almost 58 years of riding. Piaggio didn't just drop the ball on this one they simply couldn't be bothered to pick it up in the first place. Their UK offices should be the communicators between the factory and the UK public. Poor show on their part. I think your patience and forbearance is way beyond my tantrum level and I;d have been banging on the doors of my local Trading Standards and writing letters to all of the UK motorcycling press. AND it's nice to your video rides around a part of the country I have rarely visited.
Too bad I don't live in the UK! The blush is off the bloom, my friend. It's an ideal time for someone to offer a nice sum of cash in exchange for your 'Gutzi. I bet you are not alone, it seems there's a fishy smell around 'Customer Service'. Glad it is all set!
I’ve not been too happy with Guzzi since Piaggio bought them. I had a Breva 750 the first year it was released, in 2003, just before Piaggio bought it. It was brilliant. I got a 2015 V7 and it was mediocre bike by comparison, with truly fatal issues, such as the fuel filter that is a diesel type, two material construction, that swells and ruptures, etc. Piaggio seems to be trying to kneecap Guzzi 🤷🏼♂️
Customer service costs a lot of money, employees are expensive, talented employees are very expensive and tend to move on to bigger and better things. I would guess the UK motor trade is margin thin and hard to make money off. Easier to cut back on staff and piss off a few rather than invest in a great team and slash the already tight margin. I was speaking candidly with a dealer principal a few months back and the demands from the manufacturers seem out of all proportion to the money to be made.
As someone having a sniff around the new V100 I found this to be a timely video, thanks. Living in South Dorset I don't have a MG dealer nearby. Obviously Motocorsa are no more so I think there's SP in Exeter, another place in the New Forest or Fowlers in Bristol. How have the former been to deal with? I appreciate they didn't supply the bike from new. Thanks.
SP have been pretty good to me. I don’t have a huge amount of experience other than this and a used bike from them in the past, but I’ve been happy with their service. I’ve also had 3 bikes from Fowlers over the years (2 new and 1 used) and can give them a solid recommendation.
My Centenario came from and was serviced by Fowlers, very good, no complaints apart from long lead times for servicing. Fowlers no longer have Piaggio and Guzzi which are now with Downend Scooters in North Bristol. Much smaller set up but more personal as a result, handled a non-mechanical issue very well. Ride safe.
Nice video, is a good bike for commuting honestly? daily use (comfortable) and weekend touring, of perhaps recreation purpose? you know about maintenance/ repair? expensive? it is wise to jump from naked bike to this classic for daily use Any way great video Be safea
Yes, it’s very comfortable and easy to ride, whether in traffic or on the open road. I probably wouldn’t want to sit in heavy traffic in the height of summer due to it being air-cooled, but otherwise it’s great. Low maintenance due to shaft drive, and the servicing costs are reasonable as it’s easy to get at. These are simple, proven engines (Euro5 electronics aside!). I’ve done longer rides, and taken my wife on the back, and it’s been great in all scenarios. I really enjoyed it last year and I’m looking forward to more adventures on it this year. No plans to sell it.
Woof, that's a major pain, but thank you for going through that pain so hopefully others (including myself) don't have to. I think the word should be spread about your experience as sadly it seems like Moto Guzzi will only learn if it starts to effect their sales. I'll try to get the new map installed soon and hopefully say goodbye to that bloody orange light for good.
Good thing you were pro active. Imagine if it were self driving and kept sending you through stop signs or slamming the brakes on randomly. Lots of machines are likely to become unrepairable as their electronic brains develop issues. I'd get an app like Tune Ecu OBD2 analyzer to provide clues. The solution seems odd but not unrealistic. Why not swap out the pick up? Check the resistance on it and the wires from it for continuity and resistance differences against a good one. I'd guess neither had one in stock and they had no training. Sounds like you had trouble getting anyone to make a simple call on your behalf. The shop knows how to fix the next one now. They should give you a free key fob and a cup of coffee for that. Guzzis have always been among the most durable easy to repair bikes out there.
I hate the rise of the electronics. It's a simple engine, made difficult to work on thanks to silly electronics and software, with no documentation for the end user. My bike was fixed with a software update, but it took a long time to come and communication with MG wasn't the best. They did give me another year's warranty and breakdown cover though. I'm just pleased I can enjoy the bike without thinking about it any more!
I’m a Moto Guzzi owner as well as a Land Rover owner I see by watching posts like yours a similar situation I love both my machines but am so glad they are the older models, seems it is always the same type of high Tec issues. just like I’m having with my 2 newer vehicles - I suppose that’s why it’s called a money light it will be one with a stupid omissions issue when something bad really happens end of story
This is actually a very common problem on new bikes at the moment due to emissions, fuel and common hardware and software. Would have been fairer of you to publicise it was fixed earlier.
I didn't know it was fixed - I wasn't able to ride the bike. I did explain that in the video. I can't advertise something as "fixed" based on 30 miles of riding. I have been completely fair to MG in my videos and my comments on the channel.
I have same bike,couldnt wait to collect when it first came out,day i picked it up it was snowing, took it home to find two marks on swing arm caused by straps in container in transit,took a year for warranty to sort,killed the new bike experience totally
Finally fixed but communication with Moto Guzzi sounds terrible! Sadly I've heard similar bad stories of bad customer service from the big brands too. Good customer service seems like it's a lottery, just like getting a good or bad bike from any brand. Any other fault might have been ok, but telling someone to carry on with a check engine light on is dumb, you wouldn't be aware if another more serious fault occurred! I did consider the V7 as my first bike but i ended up with a Triumph Speed Twin 1200 instead. I am thinking of maybe a V100 as a second purchase one day, i wouldn't say this has put me off Moto Guzzi but it's a good heads up if i was to buy and get an issue of what to expect.
Pleased you've got your bike fixed I don't know how you've kept your head while trying to get your bike fixed with I'd class less than adequate treatment by all concerned well done 👏 goodluck
Hi Only recently been watching a couple of your videos on the V7 Special, what a gorgeous bike, I watched a guy doing a test on one of these and I thought he did not know how to change gear the noise clonking every time he changed up and down the gearbox very off putting and seen other videos of people mentioning the same. How is it with yours , I have a 2013 V7 special and the gearbox is as smooth as silk, thinking about one of these later this year but not with a noisy gearbox, regards from Barry
I think the gearbox is fine, I've never found myself thinking it's noisy. I will say that it doesn't like being cold - takes a firm foot to get from 1st to 2nd when it's cold. Other than that, it's absolutely fine.
As a previous Guzzi owner a decade ago, the V7 850 is on my short list for my next bike. Now if only SP in Exeter had a demo. They say MG haven't supplied one which isn't much use to me or SP. Any thoughts about the bike would be appreciated. I don't want to drive two hours or more for a demo. Thanks for the video. Peter
I would take with a pinch of salt what your dealer says regarding demo bikes All if not most dealers get a credit from manufacturer or importer when selling demo bikes, mileage has tends to be over 500 miles to qualify for their discount, to encourage them to have demonstrators on fleet, all are sold end of season, though some will unload mid season as well and start fresh.
Hi I have a 2005 Kawasaki w650 very reliable but I am thinking of getting a new v7 850 would you recommend one of those , sorry for the problems you have had with yours.
It’s a great bike and I don’t have any major concerns, despite the issue. Moto Guzzi haven’t done a great job at communicating, so you need to bear that in mind if something does go wrong. If you have a decent dealer reasonably close, that might not bother you. I also had the V85TT for over 3 years and that was a great bike. I don’t know how they compare to the Kawasaki in terms of reliability.
@@CGRidesMotorcycles thanks for the reply, there is a moto guzzi dealer near Southampton I believe has a v7 stone demonstrator I will hope to have a go on it.
Stuff happens; the fixing of stuff is what matters. Ghosting doesn't work; an unhappy customer may kill 100s of sales. My Ducati has been bulletproof, so Italian bikes can be reliable.
If Piaggio were smart they would rectify the now famous lack of customer service from Moto Guzzi . For how long has Moto Guzzi been very poor with not only customer service, but servicing in general. Magnificent motorcycles deserve better follow up support. At the end of the day this issue really does affect sales.
Completely agree. They could have turned this into a huge win for them. People want their bikes, and their product is generally very good and fairly priced. With some better management they could massively increase sales.
@@CGRidesMotorcyclesSadly Italy is famous for this attitude. The old philosophy there is that the customer is lucky to be allowed to buy their product. I don't know if the attitude is changing but this tradition of corporate supremacy is what explains the piss poor customer service many Italian manufacturers have.
😂 I’m going to save the new bike reveal for a video. I have booked 11 days through France and Spain in it, which I’m also planning to film. All coming soon… ish.
Hi, looking at trading in my V85TT for a V7 Special so my question is do you still have it and are you happy with it? After the ECU update did the bike run spot on with no flat spots or snatchy throttle? Cheers
Yes I still have the bike. Love it! Compared to the V85TT it is less torquey, and doesn't have the same response if you crack the throttle at lower revs. You'll be using the gears a little more than the V85TT. I think the throttle is smooth and the bike is great to ride.
Ok great, will sort a test ride on a demo at the dealers if it ever stops raining, although if I buy one it has to be the 21 model in blue as yours, best looking one out of all the V7’s. I also want to add the Minstral or Agostini end cans as long as that mod does not cock up the fueling, from what I’ve read it will still run ok as long as you leave the baffle in. Am I correct in thinking the cat is in the standard end cans? Thanks for the reply.
@@nozzer6686 I looked into the Mistral pipes, and they do run fine with standard map. I believe they recommend an adjustment if baffles are removed - I was never planning to do that as I prefer the sound with them in. Never got round to ordering a set, but still on my to-do list. I think the cats are in the standard exhaust, just before they join the downpipes.
A new bikes comes with new relationships. Love Moto Guzzi bikes but the relationships I have with Piaggio and the Seattle dealership is crap. Too bad. Will do the best I can with what I have. They say relationships take work but it would be nice if both halves put in effort.
I have almost the same problem with the same bike, but the light disappear after 2 or 3 days. it happen when I ride a long distance. I have an appointment with my dealership but the last time, he changed the map but the problem still remaining. I want to know if in your case the light doas not appear anymore? thank you!!!
I will be looking at a v7 stone once a loan is paid off. Yes, it does seem that the parent company is poor at customer relations but I find a lot of large companies are like that, not just motorbike and car companies.We are just revenue streams. I've had to fight for extended warranties or compensation in the past. As for the email excuse, I work for a multinational in customer service. That excuae doesn't wash. I can feel your pain It is a lovely bike. Shaft drive is important for me, and the engine is also attractive for me so I will see what is available next year. I must say I do not like the red and black special for 2023. I'm going to buy the bike but I'm not going to buy into the company. I'll buy the bike but not the t shirt 😁
It is a lovely bike. I completely agree that you can enjoy a company’s product without loving the company. I do that all the time buying Apple computers for our business!! I’m sure you’ll enjoy the bike… and not having to clean a chain 😁
I rode the v85tt recently. I know fuel injection and modern electronics are supposed to make everything better, but I much prefer my carb/points powered bikes (Guzzi/BMW). They just run nice without the issues of so many newer machines. Regarding being honest about a manufacturer, well done you. I absolutely love my Guzzi but they have been known to be poor on after sales. Ask anyone that bought the 8V stelvio,Norge etc….horrendous!
Great video and great points !!! I had similar with Harley Davidson... Let's just say I wouldn't buy a new one again.... only pre-loved which I've since done..... The offence I encounterd from a work shop manager was not good...... what is so hard about keeping a customer in the loop while fact is fact and shitty personalitys are not required...... Anyway it's not fun at the time but we just gotta keep keeping on ......I descoverd your chanel as I'm in the process of purchasing a grisso ... bugga aye 😉😎
From what little I know or understand, I think the real problem here for you was your dealing with lawyers, not motorcycle enthusiasts. Lawyers look at everything as damage control to their reputation. It's a dam shame that under 10km, you encounter an engine light fault light. Hell, I'd be upset because it instantly puts the fear that I've bought a lemon and takes that new vehicle trust and butt kicks all over your feeling good about your purchase. I'm sorry you've experienced this, mate! Hang in there. Someone who knows what you're feeling. 🇨🇦
The 2018 model is a different bike which doesn’t have the Euro5 compliance to worry about. I have no experience with them. I still believe you can get a good bike or a bad bike from any brand. That risk is much less if you buy a used bike with history.
Well that's definitely put me off and I test rode one today and loved it, like most modern cars or bikes 'OK until they go wrong' far too complicated. I'll stick with my 850 commando . Good video though , just goes to show once something goes wrong non of them want to know..there ALL the same .
Unfortunately, customer service is a part of business that so many companies get very wrong. Very often, the Customer Service department staff are poorly trained and on a low wage. The issues you face, seem to stem from poor management scrutiny of what is going on in terms of customers who are not receiving the service that they deserve. I think many companies seem to think that if they lose a few customers to poor service, they will gain others from elsewhere and it will not adversely affect their business. However, your experience shared with over 12,000 viewers, may well lose them more than a couple of prospective customers.
This is disturbing. I’m seriously considering buying a new MG either V7 or V85 tt, as a second bike in the garage and while I can completely understand a technical issue and mechanical problems with a motorcycle, what I cannot abide is appalling customer service! It’s absolutely shameful for a business to treat a paying customer as though they are a nuisance. Unacceptable. You’re definitely not the first person I’ve heard of having issues with the customer service, or lack thereof.
It was frustrating. In fairness they do fix things, it’s just that it takes time and the communication sucks. The bikes are really good though. I had no real issues with my V85TT in three years.
I wouldn't be concerned. The issue I had has been fixed with the ECU update. I've done a few hundred miles now with no recurrence. If yours had the same issue as mine, the light would already be on. So, if it's running fine, I wouldn't worry. Enjoy the new machine!
@@denysatkinson as far as I know the maintenance indicator has to be reset at a dealer. It's *possible* that someone will create a way to do it with an OBD tool.
Under promise and over deliver. I was promised my V100 Mandello in November. I'm still waiting. Twenty years ago, I ordered a BMW R1150RT and was told it would be six months. Six months later, I had the bike and was happy. Although I anticipated a March delivery for the Mandello and it looks as if I'll be correct, that November promise still rankles.
I’ve got a V7 850 myself. I watched your previous vids. Of course it is disappointing for a new bike to have a niggle and I’m pleased for you it’s been sorted. However I do think you are being slightly unfair because your last RUclips video was put out about 4 months ago yet you said it was ‘fixed/remapped’ ages ago. anyone genuinely interested in buying a V7 would probably have seen your vids and possibly been put off. You could have uploaded the fix update sooner rather than just leaving it hanging. Go on any bike forum and you’ll find someone who’s had issues. Everything is in a mess, cost of living, Brexit, strikes, Ukraine, Earthquakes. A bit of perspective maybe?
I didn’t want to put out a video without having ridden the bike and properly tested it. The day I picked it up it was raining hard and it didn’t really let up for weeks. Then it got extremely cold and that means salt being thrown everywhere on the roads - I’m not going to subject my bike to that. And perhaps you missed the main point about my being ill for two months. I was extremely limited in my ability to ride. In all my videos I have been extremely clear about the bike riding fine and that the problem is a simple software or sensor fix. The issue is, and always has been, Moto Guzzi’s poor communication and the supplying dealer going bust. Reporting on the fix earlier wouldn’t change either of those facts, particularly as during this time I was also giving Piaggio UK every opportunity to stop ghosting me and finish the saga - as I said in the video, that did not happen until January (late January as it happens). So, all things considered, I could not have done anything sooner, and if I had it would have been an incomplete story. The perspective in the videos is mine. It’s my money, my bike, my experience. The fact that bad things are happening in the world does not mean everything else must stop or that every other perspective must be coloured by those events. I have reported truthfully, and I have been extremely fair to Moto Guzzi. If viewers choose not to buy a bike based on my experience, that’s their prerogative. I’m not trying to get people to do that, hence why I’ve massively toned down my anger and frustration when recording, and why I’ve consistently said how much I like the product - including the other Moto Guzzi which I owned for three years and was completely trouble free.
I was looking into buying a Guzzi. There are even 2 dealers close by. But judging from your videos, i'd rather stay on my current bike, a KTM. My service experience with them is mixed too, but the warranty is long gone and and most kinks have been dealt with on warranty over the last years. I just take it to an independent mechanic. For me, buying new bikes slowly became not worth all the faff. Should my KTM catch fire tomorrow, i'd take the insurance money and get a 3 year old Kawasaki or Suzuki 650. There's nothing to break or malfunction on these bikes. 🤣
I’ve had bad experiences with other brands too - the worst probably being Honda. I think I got unlucky and fell through the gaps whilst MG struggled to sort out their software to meet Euro5. It is a lovely bike, and they did sort it out for me… eventually. There’s certainly a lot to be said for older machinery though. Let someone else deal with the running in and teething issues!
@@CGRidesMotorcyclesService quality is on a grand decline overall. It's the norm nowadays so nobody really has to improve as the competition usually isn't any better. Some people have chosen to only buy used product because of this. But the majority will continue hoping for best so positive change isn't very likely at this point.
I brought from new a Triumph Sprint 1050 in 2008 that in traffic the clutch would seize up I’d have to pull over & let it cool down for an hour before I could carry on until same thing again. Had various trips to the dealer who eventually took out the clutch checked it said it’s all to spec no problem with it. So had them saying there’s nothing wrong with it and me by the side of the road even riding it back from the dealer. So dealer saying nothing wrong with it & triumph saying dealer says nothing wrong with it? So obviously they can’t fix what they can’t find. I can’t sell the bike as it doesn’t work. Three years later I call the dealer & low & behold triumph have put out a memo saying the clutch design may cause some bike to have seizing clutches & have redesigned the plates. I’m out of warranty now so had to buy new clutch plates but they didn’t charge for labour rofl. Finally I could sell it.
You r the exception to the exception of the rule. You had a faulty Guzzi AND a faulty Guzzi Dealer Experience. I ve owned 3 Guzzis, I ve guided the purchasing process of over 10 more Guzzis for friends and riding brothers, I have had 2 flaws, they were both replaced under warranty immediately. I have further seen one minor cosmetic issue, as in paint on high temperature area bleaching out, the guzzi dealer WINGING IT and fixing it themselves using their well known specialist and Piaggo saying Ok and paying for it anyway, now it s better than new. Just to find a Guzzi with an issue is hard enough, but maybe you ll find something small somewhere, they ll replace it. I beat the living crap out of all my guzzis, they are mules, shaft driven winter salt mud rain and park outside 365 days machines. I m glad you changed dealers, do not blame it on Mandello
Come on man, let it go. You're sounding pretty whiney, it's not all about you. It's a check engine light, Moto Guzzi told you it was OK to ride the bike, it's not like a connecting rod went through the crankcase. Hopefully it's fixed so you can get on with your life.
It’s not just a light. It was an unexplained fault potentially taking thousands off the value of my brand new bike. It was a constant concern destroying my enjoyment of the bike, costing me five separate trips to dealers where I had to take time off work. Moto Guzzi did not tell me it was OK to ride the bike until four months after reporting the fault - even then there was a caveat. It took 6 months to fix. If a con rod had gone through the crank case the day I bought it, I’d have had a new engine in much less time. Instead I’ve had months and months of poor service and being ignored with a bike I can’t enjoy or sell. It’s easy to be an unconcerned spectator when you don’t have all the facts and it’s not your money on the line.
@@clanmac66 Moto Guzzi told him it was a sensor operating outside its parameters, they told him it was OK to ride the bike, they told him they were working on it, they said it was an issue affecting a small number of bikes. Do you think Moto Guzzi should have stopped everything they were doing and focused all of their attention to take care of CG Ride's issue? It was just a check engine light not some catastrophic failure, just a little niggling fault. The idea that Piaggio/Moto Guzzi should drop everything they were doing to fix this check engine light is laughable.
@@SPSteve what a well-reasoned uplifting response. Thank you so much for stopping by to share your knowledge and kindness, but please, don’t let us keep you 👋🏻
Can someone explain in a day and age where people can easily broadcast their bad experience world wide. The service from companies is getting worse than long ago when they could sweep complaints under carpet? PS: WTF! You say you got a new bike and you didn’t tell us or give us a hint? Or did you forget like Pete?
General public's attitude has changed. More airheads around. Naive people believing in marketing and accepting any treatment they get. People aren't as assertive as they used to be. The customer is never right nowadays, because the customer doesn't take the stand that is needed.
Nice to see you back. Despite the previous video I bought a new one in October 2022. Put 1600 miles on so far and really happy with no issues and the more miles I add the smoother it gets .
Thanks - glad you are enjoying it! Looking forward to spending more time with mine!
Glad to hear this has been resolved as I've been contemplating the purchase of a bike exactly like yours. Lousy customer service is commonplace nowadays. I've experienced it with many different large companies in this country, and it always makes my head spin in disgust and disappointment.
If you want one, it appears that you'll have to look for a 2022 leftover. Moto Guzzi has dropped this specific model for 2023.
@@skillsonian No, 2 new colours are hitting in a few weeks white and a black one
@@checker3694 Yeah, but that gorgeous blue one (along with the almost-as-gorgeous grey one) are both gone. I don't like the new white or black nearly as much as either of those from '21 or '22. (Fortunately, I pick-up my new '22 tomorrow.)
@Mike Adamsky good luck, you will enjoy it.
As I saw it, you never set out to rubbish anyone's name. I think you were very restrained under the circumstances. You simply and honestly reported your experience exactly as it happened. If your 35k subscribers decided to give MG a wide birth because of the poor communications and the protracted fix you experienced, well that's something that MG should look inwardly at. Nope, the errors lie entirely at Moto Guzzi's (or Piaggio's door).
It is a gorgeous looking bike 👌
Edit:
Instructions to dealer:
1/ load new map
2/ Remove warning bulb
😂 Awful aren't I?
@@PhilipBallGarry Not exactly unheard of. My brother bought a Camaro. It had an annoying constant squeak in the dashboard. He took it in. The "Service manager" said he couldn't hear it. He insisted. The Dealers son went for a ride with him so he could hear for himself. He knew the guy. When the fix was, "Turn up the radio" my brother blew his stack. A week later they took the dash off and saw some rubber parts weren't installed. It cost nothing. The labor was why they tried to run him off. At least the Dealer had the tools needed to get at things, aside from a butter knife, pliers, and street parking.
I loved the look of your bike was considering buying one! But with your experience and not a local dealer to me! I brought a Triumph instead I had problems and very similar to you with a Benelli great bike put problems with dealership and communications with Benelli I got rid of it after only 8 months so didn’t want to go through that again? I think that’s why Bmw sell so many bikes? Very expensive but great dealerships and backup!
I had issues last year with a brand new Benneli got fobbed off anf sold the bike on however I believe that was made in China don,tknow if that,ss the case with moto guzzi
Beautiful bike and glad they fixed it! I have a 2020 V7III Special, which is fantastic. I had one issue at approx 600 miles (USA) and it was a defective tachometer with the needle at rest at 1500 rpm when the engine was off and showing idle at around 2,800. This was during Covid and I expected to wait a few months for a new tach. Instead it was at the dealership the next business day, a Monday, and the dealer installed it while I waited in 45 minutes. Very pleased with that service from Blackmans Cycle in PA. Good luck with the bike!
My V85TT had a check engine fault for the first 12,000 miles and the cruise control is still not fixed at 19,000 miles. The dealer in Brooklyn, NY, continues to email MG in Italy about the cruise control and MG continues to ignore them. I do not expect a fix for the cruise control--I hardly use it anyway. But the issue is that I paid for a product that has a number of features, one of which does not work. There should be a remedy for this fault. Also, when there's a problem like an engine map or an overactive sensor or a cruise control that doesn't properly function, it affects my sense of the bike's reliability. I feel for you and hope you'll enjoy your V7 this year. I'm definitely going to try to put aside my mistrust of the company while enjoying my V85.
Hello, I appreciated your videos on this subject. I just purchased a V7iii which also had check engine light come on at about 960 miles. I'll probably re-map it to get rid of the light, but I'm two hours from the nearest dealer. You are absolutely right that little amber bugger does steal a little joy out of the ride - but I'm loving the bike regardless.
I have a v7 III, too. Thus far in over two years of ownership, my check engine has come on about 6 or 7 times after a sudden quick drop, stumble in RPM. Its just an o2 sensor that happens to not be happy that day. Bike runs perfectly fine and the check engine light goes away after a few days every time. It's very common with the v7 III. oh and the little service wrench light is on. I do all the maintenance myself and don't care or cant be bothered to have the dealership clear it.
Glad to hear that the issue you had has been fix. After watching your chanel I decided to try a MG v7 special and,I end up buying one(two). All I can say after 20 years of riding (and 12 different bikes from Gold Wing to Speed triple )this bike checked all boxes for me. After 3000 miles I can say this is going to be a keeper for me. Your reviews are top-notch.
Glad to read this - I'm curious about one myself !
I’ve owned close to 30 bikes without any brand loyalty. I bought a used 2007 Guzzi Griso 1100 about ten years ago. It has been a great bike and turned me into a fan. The extended warranty is better than any issue I had with issues I had with new Hondas. Too much whining for me.
It certainly seems that Moto Guzzi dropped the ball on this issue. Glad to hear that you finally got resolution. You brought up a number of important points as it relates to customer service including: (1) reaching out to customers when a dealership that they purchased from closes, (2) responding to reported customer issues PROMPTLY and without being defensive and (3) the benefits to customer and company to “under-promise and over-deliver” 👍. So much negativity could have been easily avoided by adhering to customer service practices that promote brand loyalty.
To Moto Guzzi: Get your customer service department into a room and show this video!
Following your videos from the beginning . Glad to hear your problem solved. I didn't pick the bike from the dealer yet, it's a 2022 V7 Special , but being aware of this condition I sent the tech. bulletin (sent by Piaggio to dealers in 19.04.2022 , G_220377_TC ) and asked them to be sure if my bike is updated. Meanwhile with sharing the VIN number sent a mail to Piaggio italy. In contrast to your experience ( maybe because of your videos) I received an answer at the same day telling my bike is not updated from the factory and I must ask the dealer do it before delivery, fingers crossed waiting for the job done.
I’m sure it will be fine. If it does exhibit the same issue as mine, there is a specific map to fix it now. Thanks for supporting the channel - enjoy the new machine 😁
Hi Umit,I have the same doubt like you,ı've just rcv my bike and ask same question to dealer and authorized service they have no idea,have you update your bike?if yes pls inform how,also can you inform about which email adress you sent and get a feed back for your bike.Thank you
Thank you for the update and I hope you are well again. The Spring will be here before we know it and we can all get out our bikes in good weather again! Aprilia have had a similar recent update that has been broadly successful. It does make you wonder how much product development that goes into these products before sales begin. Ride safe!
I'm really glad to see that the engine light is finally off . You're such a diplomat guy , me myself, I would have lost my marbles with them long ago . Ride safe and I really appreciate your videos.
It's a lousy feeling. A new bike warning it has an issue while the Dealer is an uninterested dope.
The engine light on the dash of my 2021 Triumph Street Twin used to have a life of its own. Took it back and forth from the dealer for almost a year but the issue was never been solved. Apparently it was the co2 sensor, which according to the dealer has been changed but the light was on and off nevertheless. All of this was before the entire electrical harness had to be replaced due to damage due to its design.
I was forced to sell the bike.
That’s so frustrating. Sorry to hear that. Triumph are usually very well made, but every brand has its share of issues. Hope you got something you’re happy with now.
@@CGRidesMotorcycles They are well made however not flawless especially on the electrical side. I heard that the electrical harness rubbing on the steering column and deteriorating was a common issue on Street twins up to 2022 and that is why i had it fully replaced under warranty.
Your story is proof positive that it has become almost impossible to find good / capable people. As you say the technical issue was just that and would be resolved. It's also worth remembering that Common Sense is now classed as a super power! Nice looking bike and considered commentary. Thanks for sharing the experience.
Really glad to here it's sorted.
I guess it's a warning to us all that with all the emmission rules for bikes and cars maybe it's worth not buying the latest newest model. After all with most bikes you will save at least £1000 by buying a low mile 2nd hand one. I've never purchasd a brand new bike, guess I'm to tight, to pay the full price. A nice classic with no tax and mot to pay for, plus cheap classic bike insurance can save you loads of money and they tend to go up in value instead of going down like new ones.
Wise words and good advice. You know where you are with a used bike. Having a new bike is nice, but it’s only ever going downhill from there. When you buy used you can actually improve it!
The dealer experience is very important when buying a new bike/car, I had a bad experience with honda (car) where I found they weren't servicing the vehicle correctly, it had a service contract at the time. The service manager denied everything, was not a happy bunny when I confronted him with the evidence.... haven't been back since...
As for the V7 850, I have the stone version and fortunately had no issues.... I find it a cracking bike to ride, hopefully I'll keep it for a number of years as its easy to service after the warranty runs out...
So glad to hear that your bike is back in action!
Piaggio are known to be a poor company to deal with from a customer and dealer perspective ( ask Vespa and Aprilia owners.) Some time ago I had problems with a BMW motorcycle. BMW UK were helpful but it was still a stressful time over 3 months writing letters, making phone calls and going back and forth to the dealers. In 50 years of riding various makes I've found the Japanese to make the most reliable motorcycles.
I would your experience is probably replicated across all the brands. I bought a new car last year and their sales pitch is the customer experience but it probably the worst one I have had. I got a phone call from some manager that sounded about 16 and went through the motions but you could tell there was no substance. Great you have the bike fixed at last.
Sadly seems to be the case more often than not now.
Wow what a journey. So glad it’s finally sorted. 🎉
I bought a 2014 Guzzi California and that bike ran like a beast, never a problem. In fact the warranty was pretty much never needed except for once I put a claim in as the side bags would take on water in the rain... Of course the claim was denied, the dealer said it was a known issue but a repair was denied by Piaggio... At that point I kinda knew they would be difficult to deal with. In fact my dealer said they hate dealing with them. They request detailed pictures and detailed statements and then at the end of the day deny the claim anyway. I ended up buying a cheap tube of seam sealer and the bag never leaked again. Not sure why the dealer or the manufacturer couldn't have done something to rectify this issue but such is life dealing with a foreign manufacturer.
The dealer told me that Ducati was as bad if not worse. He said he had to tear down a motor to take pictures of the piston rings and wait months before he could do the work for the customer. Totally not cool. I ended up trading in the 14 Guzzi for a newer version an 18 California and it's never run right since day one. They keep saying to me that it's fine but it'll stall when I come to stop or hesitate when accelerating. It's so annoying that I don't even want to ride the bike. The dealer says they can't find anything wrong with it but I know how it's supposed to run, very frustrating. When I owned a HD the dealer would fix any issue without factory authorization. It would be fixed and I'd pick it up and he'd say "no charge". That's how I thought all motorcycles companies operated but now I know better. So, at the end of the day it's "buyer beware" !!
It's a bit sad the customer service appears to suck. It looks like a beautiful bike, just a shame the service isn't up to scratch. I always liked the look of the Moto Guzzi, never ridden one and most likely never will
Sorry you had the bad initial experience. I watched this video before I bought my new 2022 850 V7 Special three weeks ago. I took a leap of faith. My grandfather Castagnoli is smiling from heaven. So far the bike has been wonderful. If anything happens I will update.
I sincerely hope nobody else has issues. It’s such a lovely bike! Enjoy 😉
I have a May 2022 V7 Special and a Sept 2020 Vespa GTS300 both have been faultless. I don't do big miles but my dealer experience has been great. Even the re-call situation during lockdown for the Vespa was dealt professionally by Piaggio Italy and Piaggio UK. So they can do it.
Pleased to hear that. I think Moto Guzzi are a decent outfit that care about their product, they just have a weird attitude to dealing with the tiny percentage of problem cases.
I worked in tech support, pre-sales & sales for many years in the IT & telecoms industries. To under-promise & over-deliver is a customer service & sales pre-requisite, to retain & grow customers as well as attract new ones. It costs many times more to attract new customers than grow your existing base & if you do it right, they will happily pay for their loyalty, because you deliver for them. Piaggio just don't get the simple economics of this.
Even if there is a problem, the quality of your response will affect how the customer views your organisation in future. I used to quote an industry figure that 84% of your customers will buy from you again, if you look after them when there's an issue. If you don't invest in the tools & personnel to do this, your competitors will eat your lunch.
Glad the Guzzi's fixed, I'm off to polish my Griso 1200SE, ready for spring!
It’s so true. I love the bike, but as a result of this I decided not to buy the V100 and trade my V85TT for something else… going back to a brand that has treated me well in the past. Enjoy the Griso! 😁
@@CGRidesMotorcycles Look forward to seeing the new steed. At least you still have one Guzzi!
Don’t forget to wear your cap. You won’t escape me whatever channel you follow! 😵💫
@@JLOSTAFF1 Evening Jon, welcome to the purist Guzzi boys channel!
@@mrsilbo6499 You are in trouble. I’ve told Phil you watch other channels on a regular basis. I just happened to stumble on this purely by accident. 😇
The Piaggio group seems to really have a problem with customer care and service. I've had a similar issue with my Aprilia Caponord 1200, where I had to chase Aprilia, Piaggio and even some third party manufacturer to get replacement parts. From my experience and how you've been handled, I will never purchase anything from Piaggio again. Triumph on the other hand has always been quick on replies and sought personal contact when something was wrong with my Street Triple.
It’s such a shame. Just a small cultural change and they could be a motorcycling brand to be reckoned with.
My UK-spec ‘21 850 Stone refuses to start if the battery is even slightly less than 100% charged. Always been like it. So don’t think that ‘non-Italian’ electrics let you down. They do.
Thanks for latest instalment. Glad the issue is fixed now. l am inclined to think that bike issue resolution is only as good as the dealership who sells them not so much the brand itself. In the state l live in, in my country, the dealership nearest me selling Moto Guzzis, also sells, Suzuki
Kawasaki and Yamaha, as well as ktm, triumph, Harley Davidson and motoguzzi. The parts division is understaffed with competent people, there is rarely a part available to by on the day, as it must be ordered in (2012 triumph bonne), and the workshop is not even as big as my 17 square home. Outside the workshop, bikes are lined up, either having been serviced or repaired or awaiting these. There is possibly 15 - 20 people crowded in there working on all the different brands. These huge outfits leave a lot to be desired, as it is never personalised. You don't know if they have done what you asked them to do, or whether it was done by a hapless apprentice or someone who knows what they doing. You hope a service is done properly with all oils and filters changed, but you cannot verify that. I have had one of my bikes serviced there. In my small town there is a Yamaha/Huskvana dealer, and a kawasaki dealer.
I take my BMW to dedicated BMW workshop 20km away. His business is flat out like a lizard drinking, all the time. I have to book a month in advance. I know the owner on a first names basis and he remembers me even though he has a few hundred customers. I like the a more personalised service. I can go there any time and ask about an issue, he won't charge me for advice as he is investing in good will. He is a good bloke......as we would say here. He will also volunteer advice about new tyre models etc for me to keep in mind for when l need new ones.
The dealership l mentioned first is like visiting a massive supermarket, where people don't know you from a bar or soap. The second workshop l referred to is like the local grocery store in a one horse village, you get to know the owner and they get to know you, and they do the right thing by you, because it is in their best interest, to be friendly and helpful for no other reason, than it is the moral and ethical thing to do.
This has to be a UK problem with dealers/importers. Over here in Granada there are no issues reported on this model or even with our Moto Guzzi main dealer. Maybe theres more passion for motorcycling and customer care in Espana ?
Could be 🤷♂️
nearly bought one ;; but the light issue killed it off,, piaggio - what arse holes , i think this is one of the best looking bikes out there ;; but i am not suffering that crap , bad vibes ,, if you get stuck for a bike i will lend you one [ am in the west ] , and i mean that ;; unlike the makers ;;
this bike - it is what it is. Just like the enfield 500 it is one of the oldest most heritage laden bikes out there. Not perfect but certainly a bike with character. However the umbrella company is Piaggio, of late turned into a very soulless corp - hence the issues imo.
Glad it was resolved and you have handled this with aplomb. Guzzi have done themselves no favours here. Absolute idiots.
Thanks for this follow up on your V7 Special fault. Yes self interest because I have the same bike (same colour) which I bought in August. My first Guzzi in almost 58 years of riding. Piaggio didn't just drop the ball on this one they simply couldn't be bothered to pick it up in the first place. Their UK offices should be the communicators between the factory and the UK public. Poor show on their part. I think your patience and forbearance is way beyond my tantrum level and I;d have been banging on the doors of my local Trading Standards and writing letters to all of the UK motorcycling press. AND it's nice to your video rides around a part of the country I have rarely visited.
omg... that took them some time. Glad it's sorted now. Cheers
Too bad I don't live in the UK! The blush is off the bloom, my friend. It's an ideal time for someone to offer a nice sum of cash in exchange for your 'Gutzi. I bet you are not alone, it seems there's a fishy smell around 'Customer Service'.
Glad it is all set!
I’ve not been too happy with Guzzi since Piaggio bought them. I had a Breva 750 the first year it was released, in 2003, just before Piaggio bought it. It was brilliant. I got a 2015 V7 and it was mediocre bike by comparison, with truly fatal issues, such as the fuel filter that is a diesel type, two material construction, that swells and ruptures, etc. Piaggio seems to be trying to kneecap Guzzi 🤷🏼♂️
Customer service costs a lot of money, employees are expensive, talented employees are very expensive and tend to move on to bigger and better things. I would guess the UK motor trade is margin thin and hard to make money off. Easier to cut back on staff and piss off a few rather than invest in a great team and slash the already tight margin. I was speaking candidly with a dealer principal a few months back and the demands from the manufacturers seem out of all proportion to the money to be made.
As someone having a sniff around the new V100 I found this to be a timely video, thanks. Living in South Dorset I don't have a MG dealer nearby. Obviously Motocorsa are no more so I think there's SP in Exeter, another place in the New Forest or Fowlers in Bristol. How have the former been to deal with? I appreciate they didn't supply the bike from new. Thanks.
SP have been pretty good to me. I don’t have a huge amount of experience other than this and a used bike from them in the past, but I’ve been happy with their service. I’ve also had 3 bikes from Fowlers over the years (2 new and 1 used) and can give them a solid recommendation.
@@CGRidesMotorcycles Good to know, thanks 👍
My Centenario came from and was serviced by Fowlers, very good, no complaints apart from long lead times for servicing. Fowlers no longer have Piaggio and Guzzi which are now with Downend Scooters in North Bristol. Much smaller set up but more personal as a result, handled a non-mechanical issue very well. Ride safe.
@@Dreddingbath Also useful info, thank you. You too 👍
Fowlers do not do Guzzi. Downend Scooters took over the franchise. Otherwise Frasers of Gloucester.
Nice video, is a good bike for commuting honestly? daily use (comfortable) and weekend touring, of perhaps recreation purpose? you know about maintenance/ repair? expensive? it is wise to jump from naked bike to this classic for daily use
Any way great video
Be safea
Yes, it’s very comfortable and easy to ride, whether in traffic or on the open road. I probably wouldn’t want to sit in heavy traffic in the height of summer due to it being air-cooled, but otherwise it’s great. Low maintenance due to shaft drive, and the servicing costs are reasonable as it’s easy to get at. These are simple, proven engines (Euro5 electronics aside!). I’ve done longer rides, and taken my wife on the back, and it’s been great in all scenarios. I really enjoyed it last year and I’m looking forward to more adventures on it this year. No plans to sell it.
Woof, that's a major pain, but thank you for going through that pain so hopefully others (including myself) don't have to. I think the word should be spread about your experience as sadly it seems like Moto Guzzi will only learn if it starts to effect their sales. I'll try to get the new map installed soon and hopefully say goodbye to that bloody orange light for good.
Hope it works for you too 👍
Good thing you were pro active. Imagine if it were self driving and kept sending you through stop signs or slamming the brakes on randomly. Lots of machines are likely to become unrepairable as their electronic brains develop issues. I'd get an app like Tune Ecu OBD2 analyzer to provide clues. The solution seems odd but not unrealistic. Why not swap out the pick up? Check the resistance on it and the wires from it for continuity and resistance differences against a good one. I'd guess neither had one in stock and they had no training. Sounds like you had trouble getting anyone to make a simple call on your behalf. The shop knows how to fix the next one now. They should give you a free key fob and a cup of coffee for that. Guzzis have always been among the most durable easy to repair bikes out there.
I hate the rise of the electronics. It's a simple engine, made difficult to work on thanks to silly electronics and software, with no documentation for the end user.
My bike was fixed with a software update, but it took a long time to come and communication with MG wasn't the best. They did give me another year's warranty and breakdown cover though. I'm just pleased I can enjoy the bike without thinking about it any more!
I’m a Moto Guzzi owner as well as a Land Rover owner I see by watching posts like yours a similar situation I love both my machines but am so glad they are the older models, seems it is always the same type of high Tec issues. just like I’m having with my 2 newer vehicles - I suppose that’s why it’s called a money light it will be one with a stupid omissions issue when something bad really happens end of story
This is actually a very common problem on new bikes at the moment due to emissions, fuel and common hardware and software. Would have been fairer of you to publicise it was fixed earlier.
I didn't know it was fixed - I wasn't able to ride the bike. I did explain that in the video. I can't advertise something as "fixed" based on 30 miles of riding. I have been completely fair to MG in my videos and my comments on the channel.
I have same bike,couldnt wait to collect when it first came out,day i picked it up it was snowing, took it home to find two marks on swing arm caused by straps in container in transit,took a year for warranty to sort,killed the new bike experience totally
That completely sucks!
Finally fixed but communication with Moto Guzzi sounds terrible!
Sadly I've heard similar bad stories of bad customer service from the big brands too.
Good customer service seems like it's a lottery, just like getting a good or bad bike from any brand.
Any other fault might have been ok, but telling someone to carry on with a check engine light on is dumb, you wouldn't be aware if another more serious fault occurred!
I did consider the V7 as my first bike but i ended up with a Triumph Speed Twin 1200 instead.
I am thinking of maybe a V100 as a second purchase one day, i wouldn't say this has put me off Moto Guzzi but it's a good heads up if i was to buy and get an issue of what to expect.
Pleased you've got your bike fixed I don't know how you've kept your head while trying to get your bike fixed with I'd class less than adequate treatment by all concerned well done 👏 goodluck
Hi Only recently been watching a couple of your videos on the V7 Special, what a gorgeous bike, I watched a guy doing a test on one of these and I thought he did not know how to change gear the noise clonking every time he changed up and down the gearbox very off putting and seen other videos of people mentioning the same. How is it with yours , I have a 2013 V7 special and the gearbox is as smooth as silk, thinking about one of these later this year but not with a noisy gearbox, regards from Barry
I think the gearbox is fine, I've never found myself thinking it's noisy. I will say that it doesn't like being cold - takes a firm foot to get from 1st to 2nd when it's cold. Other than that, it's absolutely fine.
As a previous Guzzi owner a decade ago, the V7 850 is on my short list for my next bike.
Now if only SP in Exeter had a demo.
They say MG haven't supplied one which isn't much use to me or SP.
Any thoughts about the bike would be appreciated. I don't want to drive two hours or more for a demo.
Thanks for the video.
Peter
I would take with a pinch of salt what your dealer says regarding demo bikes All if not most dealers get a credit from manufacturer or importer when selling demo bikes, mileage has tends to be over 500 miles to qualify for their discount, to encourage them to have demonstrators on fleet, all are sold end of season, though some will unload mid season as well and start fresh.
Hi I have a 2005 Kawasaki w650 very reliable but I am thinking of getting a new v7 850 would you recommend one of those , sorry for the problems you have had with yours.
It’s a great bike and I don’t have any major concerns, despite the issue. Moto Guzzi haven’t done a great job at communicating, so you need to bear that in mind if something does go wrong. If you have a decent dealer reasonably close, that might not bother you. I also had the V85TT for over 3 years and that was a great bike. I don’t know how they compare to the Kawasaki in terms of reliability.
@@CGRidesMotorcycles thanks for the reply, there is a moto guzzi dealer near Southampton I believe has a v7 stone demonstrator I will hope to have a go on it.
Stuff happens; the fixing of stuff is what matters. Ghosting doesn't work; an unhappy customer may kill 100s of sales. My Ducati has been bulletproof, so Italian bikes can be reliable.
Moto Guzzi are traditionally very reliable and most of all very durable.
If Piaggio were smart they would rectify the now famous lack of customer service from Moto Guzzi . For how long has Moto Guzzi been very poor with not only customer service, but servicing in general. Magnificent motorcycles deserve better follow up support. At the end of the day this issue really does affect sales.
Completely agree. They could have turned this into a huge win for them. People want their bikes, and their product is generally very good and fairly priced. With some better management they could massively increase sales.
@@CGRidesMotorcyclesSadly Italy is famous for this attitude. The old philosophy there is that the customer is lucky to be allowed to buy their product. I don't know if the attitude is changing but this tradition of corporate supremacy is what explains the piss poor customer service many Italian manufacturers have.
Have you checked there's still a bulb in the warning light?
To be serious I think you have been amazingly accommodating.
What's your other bike?
😂 I’m going to save the new bike reveal for a video. I have booked 11 days through France and Spain in it, which I’m also planning to film. All coming soon… ish.
Hi, looking at trading in my V85TT for a V7 Special so my question is do you still have it and are you happy with it? After the ECU update did the bike run spot on with no flat spots or snatchy throttle? Cheers
Yes I still have the bike. Love it! Compared to the V85TT it is less torquey, and doesn't have the same response if you crack the throttle at lower revs. You'll be using the gears a little more than the V85TT. I think the throttle is smooth and the bike is great to ride.
Ok great, will sort a test ride on a demo at the dealers if it ever stops raining, although if I buy one it has to be the 21 model in blue as yours, best looking one out of all the V7’s. I also want to add the Minstral or Agostini end cans as long as that mod does not cock up the fueling, from what I’ve read it will still run ok as long as you leave the baffle in. Am I correct in thinking the cat is in the standard end cans? Thanks for the reply.
@@nozzer6686 I looked into the Mistral pipes, and they do run fine with standard map. I believe they recommend an adjustment if baffles are removed - I was never planning to do that as I prefer the sound with them in. Never got round to ordering a set, but still on my to-do list. I think the cats are in the standard exhaust, just before they join the downpipes.
A new bikes comes with new relationships. Love Moto Guzzi bikes but the relationships I have with Piaggio and the Seattle dealership is crap. Too bad. Will do the best I can with what I have. They say relationships take work but it would be nice if both halves put in effort.
Well said.
I have almost the same problem with the same bike, but the light disappear after 2 or 3 days. it happen when I ride a long distance. I have an appointment with my dealership but the last time, he changed the map but the problem still remaining. I want to know if in your case the light doas not appear anymore? thank you!!!
Sorry to hear that. I’m sure they will get it sorted. My light has stayed off.
Very well said!
Moto Gootzee, thank you for the correct pronunciation. So many say GUZZY or GooZee; Yikes!
I will be looking at a v7 stone once a loan is paid off. Yes, it does seem that the parent company is poor at customer relations but I find a lot of large companies are like that, not just motorbike and car companies.We are just revenue streams. I've had to fight for extended warranties or compensation in the past. As for the email excuse, I work for a multinational in customer service. That excuae doesn't wash. I can feel your pain
It is a lovely bike. Shaft drive is important for me, and the engine is also attractive for me so I will see what is available next year. I must say I do not like the red and black special for 2023. I'm going to buy the bike but I'm not going to buy into the company. I'll buy the bike but not the t shirt 😁
It is a lovely bike. I completely agree that you can enjoy a company’s product without loving the company. I do that all the time buying Apple computers for our business!! I’m sure you’ll enjoy the bike… and not having to clean a chain 😁
There also appears to be a loud whine coming from near the seat. Has anybody else noticed that?
I rode the v85tt recently. I know fuel injection and modern electronics are supposed to make everything better, but I much prefer my carb/points powered bikes (Guzzi/BMW). They just run nice without the issues of so many newer machines.
Regarding being honest about a manufacturer, well done you. I absolutely love my Guzzi but they have been known to be poor on after sales. Ask anyone that bought the 8V stelvio,Norge etc….horrendous!
Great video and great points !!! I had similar with Harley Davidson... Let's just say I wouldn't buy a new one again.... only pre-loved which I've since done..... The offence I encounterd from a work shop manager was not good...... what is so hard about keeping a customer in the loop while fact is fact and shitty personalitys are not required...... Anyway it's not fun at the time but we just gotta keep keeping on ......I descoverd your chanel as I'm in the process of purchasing a grisso ... bugga aye 😉😎
From what little I know or understand, I think the real problem here for you was your dealing with lawyers, not motorcycle enthusiasts. Lawyers look at everything as damage control to their reputation. It's a dam shame that under 10km, you encounter an engine light fault light. Hell, I'd be upset because it instantly puts the fear that I've bought a lemon and takes that new vehicle trust and butt kicks all over your feeling good about your purchase.
I'm sorry you've experienced this, mate! Hang in there. Someone who knows what you're feeling. 🇨🇦
Is it worth taking a chance on something like this I'm looking at a 2018 model or should I just get a Honda?
The 2018 model is a different bike which doesn’t have the Euro5 compliance to worry about. I have no experience with them. I still believe you can get a good bike or a bad bike from any brand. That risk is much less if you buy a used bike with history.
Well that's definitely put me off and I test rode one today and loved it, like most modern cars or bikes 'OK until they go wrong' far too complicated. I'll stick with my 850 commando .
Good video though , just goes to show once something goes wrong non of them want to know..there ALL the same .
Unfortunately, customer service is a part of business that so many companies get very wrong. Very often, the Customer Service department staff are poorly trained and on a low wage. The issues you face, seem to stem from poor management scrutiny of what is going on in terms of customers who are not receiving the service that they deserve. I think many companies seem to think that if they lose a few customers to poor service, they will gain others from elsewhere and it will not adversely affect their business. However, your experience shared with over 12,000 viewers, may well lose them more than a couple of prospective customers.
Yey finally fixed 🎉
This is disturbing. I’m seriously considering buying a new MG either V7 or V85 tt, as a second bike in the garage and while I can completely understand a technical issue and mechanical problems with a motorcycle, what I cannot abide is appalling customer service! It’s absolutely shameful for a business to treat a paying customer as though they are a nuisance. Unacceptable. You’re definitely not the first person I’ve heard of having issues with the customer service, or lack thereof.
It was frustrating. In fairness they do fix things, it’s just that it takes time and the communication sucks. The bikes are really good though. I had no real issues with my V85TT in three years.
Dealers love check engine lights, instead of the image of an engine it should be this, $ .
What new bike did you buy ?
I’ll do a video on that soon 😁
@@CGRidesMotorcycles looking forward to that - very much! 👍
I am getting a bike like yours 970 miles on it it was reg in july 22 I am a bit concern now after watching your vid any body else had this issue
I wouldn't be concerned. The issue I had has been fixed with the ECU update. I've done a few hundred miles now with no recurrence. If yours had the same issue as mine, the light would already be on. So, if it's running fine, I wouldn't worry. Enjoy the new machine!
@@CGRidesMotorcycles thank you for your reply do you know if you need a computor to reset the service light so you can not do your own serviice
@@denysatkinson as far as I know the maintenance indicator has to be reset at a dealer. It's *possible* that someone will create a way to do it with an OBD tool.
Under promise and over deliver. I was promised my V100 Mandello in November. I'm still waiting. Twenty years ago, I ordered a BMW R1150RT and was told it would be six months. Six months later, I had the bike and was happy. Although I anticipated a March delivery for the Mandello and it looks as if I'll be correct, that November promise still rankles.
Hopefully the pain will fade fast when you get it - the V100 is a stunning bike!
I’ve got a V7 850 myself. I watched your previous vids. Of course it is disappointing for a new bike to have a niggle and I’m pleased for you it’s been sorted. However I do think you are being slightly unfair because your last RUclips video was put out about 4 months ago yet you said it was ‘fixed/remapped’ ages ago. anyone genuinely interested in buying a V7 would probably have seen your vids and possibly been put off. You could have uploaded the fix update sooner rather than just leaving it hanging. Go on any bike forum and you’ll find someone who’s had issues. Everything is in a mess, cost of living, Brexit, strikes, Ukraine, Earthquakes. A bit of perspective maybe?
I didn’t want to put out a video without having ridden the bike and properly tested it. The day I picked it up it was raining hard and it didn’t really let up for weeks. Then it got extremely cold and that means salt being thrown everywhere on the roads - I’m not going to subject my bike to that. And perhaps you missed the main point about my being ill for two months. I was extremely limited in my ability to ride.
In all my videos I have been extremely clear about the bike riding fine and that the problem is a simple software or sensor fix. The issue is, and always has been, Moto Guzzi’s poor communication and the supplying dealer going bust. Reporting on the fix earlier wouldn’t change either of those facts, particularly as during this time I was also giving Piaggio UK every opportunity to stop ghosting me and finish the saga - as I said in the video, that did not happen until January (late January as it happens). So, all things considered, I could not have done anything sooner, and if I had it would have been an incomplete story.
The perspective in the videos is mine. It’s my money, my bike, my experience. The fact that bad things are happening in the world does not mean everything else must stop or that every other perspective must be coloured by those events. I have reported truthfully, and I have been extremely fair to Moto Guzzi. If viewers choose not to buy a bike based on my experience, that’s their prerogative. I’m not trying to get people to do that, hence why I’ve massively toned down my anger and frustration when recording, and why I’ve consistently said how much I like the product - including the other Moto Guzzi which I owned for three years and was completely trouble free.
@@CGRidesMotorcycles Appreciate your reply. Hopefully this year will be a lot more enjoyable and hassle free for you. Safe travels.
@@jfro5867 Thanks, hope so too! Have a good one yourself 👍
You have summed the situation perfectly with this reply. It should be a sticky. Well done. @@CGRidesMotorcycles
And there were probably a 100 Thruxtons or Bonnies just around the corner waiting for an owner...
Which is great, if you want a Thruxton or a Bonneville.
I was looking into buying a Guzzi. There are even 2 dealers close by. But judging from your videos, i'd rather stay on my current bike, a KTM. My service experience with them is mixed too, but the warranty is long gone and and most kinks have been dealt with on warranty over the last years. I just take it to an independent mechanic.
For me, buying new bikes slowly became not worth all the faff. Should my KTM catch fire tomorrow, i'd take the insurance money and get a 3 year old Kawasaki or Suzuki 650. There's nothing to break or malfunction on these bikes. 🤣
I’ve had bad experiences with other brands too - the worst probably being Honda. I think I got unlucky and fell through the gaps whilst MG struggled to sort out their software to meet Euro5. It is a lovely bike, and they did sort it out for me… eventually. There’s certainly a lot to be said for older machinery though. Let someone else deal with the running in and teething issues!
@@CGRidesMotorcyclesService quality is on a grand decline overall. It's the norm nowadays so nobody really has to improve as the competition usually isn't any better. Some people have chosen to only buy used product because of this. But the majority will continue hoping for best so positive change isn't very likely at this point.
@@varmastiko2908 sad but true. 😔
I brought from new a Triumph Sprint 1050 in 2008 that in traffic the clutch would seize up I’d have to pull over & let it cool down for an hour before I could carry on until same thing again. Had various trips to the dealer who eventually took out the clutch checked it said it’s all to spec no problem with it. So had them saying there’s nothing wrong with it and me by the side of the road even riding it back from the dealer.
So dealer saying nothing wrong with it & triumph saying dealer says nothing wrong with it? So obviously they can’t fix what they can’t find. I can’t sell the bike as it doesn’t work.
Three years later I call the dealer & low & behold triumph have put out a memo saying the clutch design may cause some bike to have seizing clutches & have redesigned the plates. I’m out of warranty now so had to buy new clutch plates but they didn’t charge for labour rofl. Finally I could sell it.
Oof! What a nightmare! Why is there never any simple common sense applied in situations like this?
Should i buy the bike?
If you like it, sure. I'm still enjoying it.
poor buisness practice they lost sales for this I'm sure
You r the exception to the exception of the rule. You had a faulty Guzzi AND a faulty Guzzi Dealer Experience.
I ve owned 3 Guzzis, I ve guided the purchasing process of over 10 more Guzzis for friends and riding brothers, I have had 2 flaws, they were both replaced under warranty immediately. I have further seen one minor cosmetic issue, as in paint on high temperature area bleaching out, the guzzi dealer WINGING IT and fixing it themselves using their well known specialist and Piaggo saying Ok and paying for it anyway, now it s better than new.
Just to find a Guzzi with an issue is hard enough, but maybe you ll find something small somewhere, they ll replace it. I beat the living crap out of all my guzzis, they are mules, shaft driven winter salt mud rain and park outside 365 days machines.
I m glad you changed dealers, do not blame it on Mandello
Come on man, let it go. You're sounding pretty whiney, it's not all about you. It's a check engine light, Moto Guzzi told you it was OK to ride the bike, it's not like a connecting rod went through the crankcase. Hopefully it's fixed so you can get on with your life.
Maybe you need to listen to what Moto-Guzzi actually said!
It’s not just a light. It was an unexplained fault potentially taking thousands off the value of my brand new bike. It was a constant concern destroying my enjoyment of the bike, costing me five separate trips to dealers where I had to take time off work. Moto Guzzi did not tell me it was OK to ride the bike until four months after reporting the fault - even then there was a caveat. It took 6 months to fix. If a con rod had gone through the crank case the day I bought it, I’d have had a new engine in much less time. Instead I’ve had months and months of poor service and being ignored with a bike I can’t enjoy or sell.
It’s easy to be an unconcerned spectator when you don’t have all the facts and it’s not your money on the line.
@@clanmac66 Moto Guzzi told him it was a sensor operating outside its parameters, they told him it was OK to ride the bike, they told him they were working on it, they said it was an issue affecting a small number of bikes.
Do you think Moto Guzzi should have stopped everything they were doing and focused all of their attention to take care of CG Ride's issue? It was just a check engine light not some catastrophic failure, just a little niggling fault. The idea that Piaggio/Moto Guzzi should drop everything they were doing to fix this check engine light is laughable.
@@CGRidesMotorcycles whatever, you made your point 2 videos ago, now you just come across as a cry-baby. You can sell the bike now.
@@SPSteve what a well-reasoned uplifting response. Thank you so much for stopping by to share your knowledge and kindness, but please, don’t let us keep you 👋🏻
Can someone explain in a day and age where people can easily broadcast their bad experience world wide.
The service from companies is getting worse than long ago when they could sweep complaints under carpet?
PS: WTF! You say you got a new bike and you didn’t tell us or give us a hint? Or did you forget like Pete?
😁 I’m planning to do a bike reveal vid… I need some nice positive content so people can stop accusing me of whining!
@@CGRidesMotorcycles Something tells me the people complaining of you whining. Are just Soy Boys who smile while they get the full Greek Love service
😂
General public's attitude has changed. More airheads around. Naive people believing in marketing and accepting any treatment they get. People aren't as assertive as they used to be. The customer is never right nowadays, because the customer doesn't take the stand that is needed.