Spoke with Polestar support in Norway, and they are aware that the manual is broken - and according to the support-person they will fix that issue with an update soon.
Just a tip. I had my PS2 updated at the Volvo dealer. After the latest update, the internet was not working anymore. They spent 4 hours trying to fix the problem and I had to come back for more research this week. Tethering was also not working anymore so it was a bit annoying. I did a network reset in the setting menu. That worked like a charm. Besides the signal icon the LTE sign came back and so did the (Spotify)music Maybe this will help people who have the same issue.
For me 4G stopped working out of nowhere. Going to that screen just shows me the local T-mobile page and no way to connect, only to register. Even registering for an account then selecting the free plan doesn’t connect and throws an error. Really frustrated by the software in this car.
For me 4G stopped working out of nowhere. Going to that screen just shows me the local T-mobile page and no way to connect, only to register. Even registering for an account then selecting the free plan doesn’t connect and throws an error. Really frustrated by the software in this car.
Love my P2, but only had it 3 weeks, and it's been to the garage once (after effectively breaking down) and now having the 4g/ software issues you mention here. Feels like they have just released the car too soon.
Yes annoying software - you're so right. Total loss of 4G signal, and then the connection network - even when 4G magically reappears! Loss of Google maps at random times, and again whilst actually en route (lucky I can read a map!). Not phone connection, no contacts... oh I could go on and on... AND - braking for no reason (including on the motorway, with kids onboard). Windows opening when the car is out of sight? Air con on full, everytime the car is started... Polestar's response? I've been waiting over 2 weeks for them to reply. Stop building new models, fix the ones we've spent money buying into.
I had a blank 4G icon for a week. My WiFi did work so hotspot was a temporary solution. Last Monday (Dec 28) I called my Polestar tech on Volvo and he asked me to come in and do an update. It took approx 20 minutes and my connectivity problems where gone. Not sure but the update could have had a fix for this so it may be recommended to contact your repair shop and get this.
A great car to drive, but the flaws are there. In my opinion the quality of support is most important in this case. I hope Polestar will fix this asap. - The reset of the system is not really a fix, but a work-a-round. A car like this that has OTA really needs a reliable Internet connection. In my case wifi does not show me any connection, not even my Iphone hotspot. I reported the issues and I suggest everybody does...
These issues are really irritating but we’ve had similar on our Tesla Model S for 4 years. I wonder if this is something that is still being looked at and nothing directly related to any specific car. We like your videos very much and are looking forward to our Polestar 2 arriving in the new year. Thank you for teaching us more about our new car
£50,000+ for a load of stress. Thank heavens I did my research before ordering. My MG5 EV runs like a dream and none of these awful, stressful problems! And £24k after incentives and a trade in of 13 year old Vectra.
Fixed my WiFi by leaving the car parked up for a few days without use. The car goes into a sleep mode which resets a number of the cars functions. This fixed my WiFi and the fact that my connect button wasn’t illuminated.
Sure PS2 is a really nice car but at this price point you probably dont expect this kind of issues. The 4G X is hilarious!!! Makes me feel so happy w my cheap id3 w software issues. U and me both bro!
I am suffering with all these issues, plus: 1. Scheduled climate Conditioning works some days but not others. 2. Cannot turn off the Road Sign, Speed Recognition. As I turn it off, it automatically comes on again. Rebooting the system may clear some of the issues, but then introduces other issues. This car is definitely not fit for purpose! An internet based run car that cannot connect to 4g, think about it people............
4 G is a Polestar problem in Sweden. But for your hotspot you should also activate your MEDIA in the bleutooth settings, and then your hotspot should work back. This solution applies if you only see a gray triangle on the middle screen. If you see 4G with a cross, Bjorn's example is a solution. Bjorn's example was not installed by the last November update.
i fully agree with you, especially since Polestar has this we want to be open and honest mantra going, they should publicly share a list of reported issues and share its status.
I have had the same mirror problem and also a peridoic problem . The car was booked in to the Volvo Service Centre for this and for other issues. The only issue the garage solved was the radar not reading road signs properly. They did a software update - it is now working correctly. I was told that the mirror problem is a known issue and Polestar are working on it. The other issue is the very poor milage 120-150 maximum - this was prior to the cold weather - Volvo garage said that they relied on Polestar to provide the software and that they had spoken to Polestar who asked me to contact them. The problem is I contacted Polestar in the first place about all these issues and they asked me to book it in to the Volvo service centre. So now in a tennis match. Can't get a proper answer from anyone or solutions !!! I too love the car but given the price etc I do not expect this level of support and issues. BTW no issues with connectivity via 4G but the same problem with wifi and also no Manual. Interestingly I looked at the manuals setting and there it said that the Manuel had been updated today (31/12), but still no Manuel on the screen.
This is a different experience to mine with Polestar support. They didn't ask me to book myself in to a Volvo garage, they did it for me. The garage then got in touch and already had all the information to get me booked in and fixed. Your situation sounds annoying. Mine, whilst annoying was at least sorted out professionally.
I have similar issues with 4G-connection since several weeks, reboot of the car system needed (20 sec. hold screen) to get it back working again and the need to reconnect the phone by first deleting the stored blue tooth connection in the settings of the phone. I have stopped trying to connect to home-wifi, it works to connect to the iphone hotspot but that is it. Apparently also the security of the home-wifi needs to be WPA2 or higher with AES encryption (not TKIP), your router needs that option. Possibly the 4G issue is linked to connecting and disconnecting multiple times (when stepping out of the car) while waiting or other reasons, which happens a lot in holiday times. The 4G signal is oke but multiple connecting/disconnecting seems a hurdle for the system. Reconnecting automatically can happen again but after a certain time.
Hi folks, these problems may have been fixed in later firmware updates. However, they do indicate a distinct lack of adequate pre-release testing for the updates involved. That is worrying. Supposing the steering or braking got messed up?
I read somewhere you can toggle the mirrors by double-tapping the window key? Maybe with automatic mirror tilting disabled. So I'm not sure if that works, but if it does it might be a viable workaround. Of course it working automatically would be preferred :)
to be fair also the 4g issue looks like a polestar issues but then again could be signal/hardware/software based. The other thing on the apps like spotify and youtube, the makers of those apps should deliver a working offline mode on their apps. Android in it selves already gives them the low level tooling to acces storage etc. I can understand pointing at polestar really but in reality it is somewhat more diffuse....
Normally old hotspots that you connected to show up so that you can forget them. If they only show up when you're close to them you would never be able for forget that wifi password of your friend that you could borrow for a few seconds. Maybe you don't want your car to auto connect when you're close to it in the future. So on phones saved wifi networks show as well; so you can choose to forget them.
I have had exactly the same issues with 4g and WiFi since delivery a couple of weeks ago. Took it to Volvo, got the very latest update but it has not resolved the 4g issue. Wifi now scans correctly but doesn't auto-connect when no 4g. Support has been very responsive but if it is a systemic issue they need to get it resolved ASAP. Car runs on internet so should be always available. Frustrating, especially since there doesn't seem to be a "download playlist" option for spotify on Android auto so you're left without music too. I have reopened a support ticket with them and will let you know. It's probably going to be either an intermittent account/profile issue with the 4g provider or it is trying to connect to the wrong network which doesn't have a contract with Polestar. All the talk of T-Mobile, my car is actually connected to the O2 network so I registered for Hotspot drive via internet terms and conditions screen. Will see how that goes.
I believe someone worked out you can fix the 4G problem by re accepting the 4G terms and conditions. Look for one of the earlier Teslabjorn Polestar videos.
All those 'tricks' don't work in some situations. Yesterday I also got no 4g, and checking facebook, a lot of other Polestar owners reported not functioning 4g at that time.
an offline version of the user manual seems obvious a fix polestar should implement and maybe then issue a warning on screen that since it is operating offline you might not be seeing the latest version
Also and I’m sure others have mentioned, manual is internet only and broken on their site. Due to your no connection issue this wouldn’t have worked anyway.
Just been out to the car and I'm seeing what you are, my 4g has a cross, the user manual is white screen apart from the all categories which seems to work until you drill down to the exact thing and then white screen again. We had a case about a week ago when we left home that 4g wasnt working but after half a mile or so it came on, we put this down to a localised signal failure or an outage by the phone company. We will check this again later when we go out and see if a different location solves the problem.
1hr later . . .just been out to the car again and 4g is fully operational. I'm guessing it must be something like atmospherics or coverage here, will keep checking though
Car is for driving, not for just listening to music. I doubt that Polestar does not allow your phone to use bluetooth connection for both music streaming and sync up with Google maps/TomTom app and display it on screen. Curious how BMW never have these kind of issues, but then again, they are not really a ''smart car'' that doesnt work without 4g...
definitely the same 4g issue in china basically for everyone who owns the PS2, and the mirror issue is the same with my S90, so it's more likely a deeper level issue of the cars which Volvo manufactur but not the simple software
I have same 4G issue in my Volvo XC40 P8 (and actually same symbol). I think it is using same google automotive platform than P2. The root cause must be in google android.
This is One reason as to why i do not like highly connected cars. On our Volvo V90, it is somewhere in between. You have internet connection, but you do not need it for navigation and such. Navdata is updated through USB or downloadable, and traffic data is from RTTI. User manual, do not know if it is available but Volvo have a really nice app for manuals. Are there one for Polestar?
Let’s face it, Polestar launched their P2 before the big wave of new EV’s hitting the EU-market; VW ID-x, Skoda Enyaq, Audi Q4 e-tron, Seat El Born/Formentor etc... This rush and battle for the fast growing EV-EU-market has some downsides like we are confronted with now. In the end it was basically the only alternative to the Tesla model 3 (beside the more expensive Audi e-tron) at that time. As long as Polestar works and keeps working on fixing the bugs and improving the car by updates it is fine for me. Probably this will go hand in hand with the updates for Volvo P8 both from the same consortium Geely/volvo and a lot of shared hardware. But they should be faster with updates and launching the app as they will loose momentum and loose their customer base based on bad reviews on internet. Of course other new EV’s will have similar startup issues but not known at the time they come to market.
I have the same issue. Even the letters 4g disappeared just the triangle and WiFi wouldn’t pick up any networks. Back to the garage for two days got the car back yesterday then within 24 hours I get the little x next to the 4g. Sweep down from the top and just get no notifications. Connected to my hotspot and went into terms of service and it all says connected (but it would do as I’m connected via my phone). Re booted everything suggested on here but not working.
Teething issues - shouldn't be a surprise I would think, anyone who has got a Polestar would surely be aware they were beta testing as the cars are rolled out? I'm sure they will resolve these issues but they will take time. If you want a car with less teething issues then get a Tesla, everything else is very new and will have these early software glitches for the next few years as they iron them out
Just got mine 2 Days ago. On delivery teh 4g did not work. Its a T-Mobile problem they said, today Its working again for me. After driving off at the Volvo dealership I got a brake error, one peddle drive was nog working. They updated the software and now Its working again. Also my cellphone would not charge wirelessly, today it does.. Strange things..
For me 4G stopped working out of nowhere. Going to the terms of service screen just shows me the local T-mobile page and no way to connect, only to register. Even registering for an account then selecting the free plan doesn’t connect and throws an error. Really frustrated by the software in this car. Anyone have any ideas?
Personally I love the car but I am getting close to asking Polestar to take it back and deliver a new one when all the bugs have been ironed out. 4g has been offline for days now. WiFi has never worked. Preconditioning only seems to work when car is plugged in. Reversing cameras intermittently do not work at all. Extremely slow charging. GPS signal disappears for hours sometimes. Big shame as Polestar support is very responsive and as I said, for all the faults, it's a cracking car.
actually the wifi list is an android thing and indeed it will keep a list of wifi networks you previously connected too. This also works the same in for instance iPhone... So i fear polestar cannot get rid of that list to be honest.
Yes, I don't mind it being there but what I don't understand is why they are there. I don't think I connected to all of those networks! Maybe just the gridserve one
@@ShortCircuitPS2 in a connected car like our polestar it might just connect to open wifi by a quick click somewhere on the screen. That would then add this network to the list also.
Yes but the ones showing are all networks that were password protected and I didn't connect to them. Also I cannot remove them as I would on my android phone.
i would think google just provides a base platform software layer really so polestar provides all above that geared to our car. First line of support and therefore first in line to support is polestar not google. if the issue is deemed to be at the lower layers of the software polestar can then contact google to jointly fix an issue.
See the answer of the support Polestar toddy: Hi Wim, Thank you again for your message. We regret to hear that you are having problems with your Internet connection. If you have a problem with your 4G, we have steps for you: You can reactivate your 4G connection. You must first turn on your WiFi and then you have to connect your Hotspot on your phone or with your WiFi connection. After this you are connected to your Hotspot / WiFi and you have to go to your settings on the center console and then click on "Privacy and data exchange" and then on "Internet Conditions". You will then be taken to the T-Mobile screen and then select your country. Finally, you have to switch off your wifi in your car and you will receive a notification (or back to the “Internet conditions”) from T-mobile on your screen and you must accept it. Now your Internet connection should work and you will appear above a "Signal" symbol. If you have problems with your Wifi connection: This will take you to a Polestar Service Point for a TCAM reset. Here they check if there are problems with your software or receiver of your internet. If you have any questions, we are of course at your disposal. With best regards Your Polestar Team
Spoke with Polestar support in Norway, and they are aware that the manual is broken - and according to the support-person they will fix that issue with an update soon.
Great, good to hear. I found a way to get it to work again in fact. Just about to upload a video showing how for anyone who doesn't know
@@ShortCircuitPS2 Your fix gives you only old content, on Polestar webside the content of the manual is different and updated
Thanks, good to know. I hadn't compared the two
Just a tip. I had my PS2 updated at the Volvo dealer. After the latest update, the internet was not working anymore. They spent 4 hours trying to fix the problem and I had to come back for more research this week. Tethering was also not working anymore so it was a bit annoying.
I did a network reset in the setting menu. That worked like a charm. Besides the signal icon the LTE sign came back and so did the (Spotify)music
Maybe this will help people who have the same issue.
For me 4G stopped working out of nowhere. Going to that screen just shows me the local T-mobile page and no way to connect, only to register. Even registering for an account then selecting the free plan doesn’t connect and throws an error. Really frustrated by the software in this car.
Try the cogwheel then "Internet Terms of Service". Sometimes 4g needs to be rebooted.
I’ve gone there but cannot see where to the boot it?
@@AndrewWilsonirishbore press "connect your car to the internet". Bjorn Nyland did a youtube video showing how to do it.
For me 4G stopped working out of nowhere. Going to that screen just shows me the local T-mobile page and no way to connect, only to register. Even registering for an account then selecting the free plan doesn’t connect and throws an error. Really frustrated by the software in this car.
Love my P2, but only had it 3 weeks, and it's been to the garage once (after effectively breaking down) and now having the 4g/ software issues you mention here. Feels like they have just released the car too soon.
Yes annoying software - you're so right. Total loss of 4G signal, and then the connection network - even when 4G magically reappears! Loss of Google maps at random times, and again whilst actually en route (lucky I can read a map!). Not phone connection, no contacts... oh I could go on and on... AND - braking for no reason (including on the motorway, with kids onboard). Windows opening when the car is out of sight? Air con on full, everytime the car is started... Polestar's response? I've been waiting over 2 weeks for them to reply. Stop building new models, fix the ones we've spent money buying into.
I had a blank 4G icon for a week. My WiFi did work so hotspot was a temporary solution. Last Monday (Dec 28) I called my Polestar tech on Volvo and he asked me to come in and do an update. It took approx 20 minutes and my connectivity problems where gone. Not sure but the update could have had a fix for this so it may be recommended to contact your repair shop and get this.
One more bug in 1. Nov: Option to switch QI-phone-charger on/off is no longer availabe
A great car to drive, but the flaws are there. In my opinion the quality of support is most important in this case. I hope Polestar will fix this asap. -
The reset of the system is not really a fix, but a work-a-round. A car like this that has OTA really needs a reliable Internet connection. In my case wifi does not show me any connection, not even my Iphone hotspot. I reported the issues and I suggest everybody does...
These issues are really irritating but we’ve had similar on our Tesla Model S for 4 years. I wonder if this is something that is still being looked at and nothing directly related to any specific car.
We like your videos very much and are looking forward to our Polestar 2 arriving in the new year. Thank you for teaching us more about our new car
£50,000+ for a load of stress. Thank heavens I did my research before ordering. My MG5 EV runs like a dream and none of these awful, stressful problems! And £24k after incentives and a trade in of 13 year old Vectra.
If you can't connect to any network, you also don't get any OTA and cause of that the issue cant't get fixed...now thats a checkmate situation...
Fixed my WiFi by leaving the car parked up for a few days without use. The car goes into a sleep mode which resets a number of the cars functions. This fixed my WiFi and the fact that my connect button wasn’t illuminated.
Sure PS2 is a really nice car but at this price point you probably dont expect this kind of issues. The 4G X is hilarious!!!
Makes me feel so happy w my cheap id3 w software issues.
U and me both bro!
I guess they will fix those issues and improve the software in the next year , I bet everyone will be suprised and will enjoy even more!
I am suffering with all these issues, plus: 1. Scheduled climate Conditioning works some days but not others. 2. Cannot turn off the Road Sign, Speed Recognition. As I turn it off, it automatically comes on again. Rebooting the system may clear some of the issues, but then introduces other issues. This car is definitely not fit for purpose! An internet based run car that cannot connect to 4g, think about it people............
4 G is a Polestar problem in Sweden. But for your hotspot you should also activate your MEDIA in the bleutooth settings, and then your hotspot should work back.
This solution applies if you only see a gray triangle on the middle screen. If you see 4G with a cross, Bjorn's example is a solution.
Bjorn's example was not installed by the last November update.
i fully agree with you, especially since Polestar has this we want to be open and honest mantra going, they should publicly share a list of reported issues and share its status.
I have had the same mirror problem and also a peridoic problem . The car was booked in to the Volvo Service Centre for this and for other issues. The only issue the garage solved was the radar not reading road signs properly. They did a software update - it is now working correctly. I was told that the mirror problem is a known issue and Polestar are working on it. The other issue is the very poor milage 120-150 maximum - this was prior to the cold weather - Volvo garage said that they relied on Polestar to provide the software and that they had spoken to Polestar who asked me to contact them. The problem is I contacted Polestar in the first place about all these issues and they asked me to book it in to the Volvo service centre. So now in a tennis match. Can't get a proper answer from anyone or solutions !!!
I too love the car but given the price etc I do not expect this level of support and issues. BTW no issues with connectivity via 4G but the same problem with wifi and also no Manual. Interestingly I looked at the manuals setting and there it said that the Manuel had been updated today (31/12), but still no Manuel on the screen.
This is a different experience to mine with Polestar support. They didn't ask me to book myself in to a Volvo garage, they did it for me. The garage then got in touch and already had all the information to get me booked in and fixed. Your situation sounds annoying. Mine, whilst annoying was at least sorted out professionally.
Mirror issue is very annoying, I have to push my M1 stored position key regularly to reset the mirror to their old positions.
I have similar issues with 4G-connection since several weeks, reboot of the car system needed (20 sec. hold screen) to get it back working again and the need to reconnect the phone by first deleting the stored blue tooth connection in the settings of the phone. I have stopped trying to connect to home-wifi, it works to connect to the iphone hotspot but that is it. Apparently also the security of the home-wifi needs to be WPA2 or higher with AES encryption (not TKIP), your router needs that option.
Possibly the 4G issue is linked to connecting and disconnecting multiple times (when stepping out of the car) while waiting or other reasons, which happens a lot in holiday times. The 4G signal is oke but multiple connecting/disconnecting seems a hurdle for the system. Reconnecting automatically can happen again but after a certain time.
Hi folks, these problems may have been fixed in later firmware updates. However, they do indicate a distinct lack of adequate pre-release testing for the updates involved. That is worrying. Supposing the steering or braking got messed up?
I read somewhere you can toggle the mirrors by double-tapping the window key? Maybe with automatic mirror tilting disabled.
So I'm not sure if that works, but if it does it might be a viable workaround. Of course it working automatically would be preferred :)
to be fair also the 4g issue looks like a polestar issues but then again could be signal/hardware/software based. The other thing on the apps like spotify and youtube, the makers of those apps should deliver a working offline mode on their apps. Android in it selves already gives them the low level tooling to acces storage etc. I can understand pointing at polestar really but in reality it is somewhat more diffuse....
Same with the Volvo xc40p8 for days. Then sudenly it startet working again
Normally old hotspots that you connected to show up so that you can forget them. If they only show up when you're close to them you would never be able for forget that wifi password of your friend that you could borrow for a few seconds. Maybe you don't want your car to auto connect when you're close to it in the future. So on phones saved wifi networks show as well; so you can choose to forget them.
I have had exactly the same issues with 4g and WiFi since delivery a couple of weeks ago. Took it to Volvo, got the very latest update but it has not resolved the 4g issue. Wifi now scans correctly but doesn't auto-connect when no 4g. Support has been very responsive but if it is a systemic issue they need to get it resolved ASAP. Car runs on internet so should be always available. Frustrating, especially since there doesn't seem to be a "download playlist" option for spotify on Android auto so you're left without music too. I have reopened a support ticket with them and will let you know.
It's probably going to be either an intermittent account/profile issue with the 4g provider or it is trying to connect to the wrong network which doesn't have a contract with Polestar.
All the talk of T-Mobile, my car is actually connected to the O2 network so I registered for Hotspot drive via internet terms and conditions screen. Will see how that goes.
I believe someone worked out you can fix the 4G problem by re accepting the 4G terms and conditions. Look for one of the earlier Teslabjorn Polestar videos.
All those 'tricks' don't work in some situations. Yesterday I also got no 4g, and checking facebook, a lot of other Polestar owners reported not functioning 4g at that time.
an offline version of the user manual seems obvious a fix polestar should implement and maybe then issue a warning on screen that since it is operating offline you might not be seeing the latest version
There is an easy fix to get it to work. Simply uninstall the latest update of the Android Webview app in Google Play.
Would be very sceptical buying a car from any manufacturer if its a new platform. Would wait at least a year until all teething problems are solved.
Also and I’m sure others have mentioned, manual is internet only and broken on their site. Due to your no connection issue this wouldn’t have worked anyway.
Just been out to the car and I'm seeing what you are, my 4g has a cross, the user manual is white screen apart from the all categories which seems to work until you drill down to the exact thing and then white screen again. We had a case about a week ago when we left home that 4g wasnt working but after half a mile or so it came on, we put this down to a localised signal failure or an outage by the phone company. We will check this again later when we go out and see if a different location solves the problem.
1hr later . . .just been out to the car again and 4g is fully operational. I'm guessing it must be something like atmospherics or coverage here, will keep checking though
Car is for driving, not for just listening to music. I doubt that Polestar does not allow your phone to use bluetooth connection for both music streaming and sync up with Google maps/TomTom app and display it on screen. Curious how BMW never have these kind of issues, but then again, they are not really a ''smart car'' that doesnt work without 4g...
definitely the same 4g issue in china basically for everyone who owns the PS2, and the mirror issue is the same with my S90, so it's more likely a deeper level issue of the cars which Volvo manufactur but not the simple software
I have same 4G issue in my Volvo XC40 P8 (and actually same symbol). I think it is using same google automotive platform than P2. The root cause must be in google android.
This is One reason as to why i do not like highly connected cars.
On our Volvo V90, it is somewhere in between. You have internet connection, but you do not need it for navigation and such. Navdata is updated through USB or downloadable, and traffic data is from RTTI.
User manual, do not know if it is available but Volvo have a really nice app for manuals. Are there one for Polestar?
Let’s face it, Polestar launched their P2 before the big wave of new EV’s hitting the EU-market; VW ID-x, Skoda Enyaq, Audi Q4 e-tron, Seat El Born/Formentor etc...
This rush and battle for the fast growing EV-EU-market has some downsides like we are confronted with now. In the end it was basically the only alternative to the Tesla model 3 (beside the more expensive Audi e-tron) at that time. As long as Polestar works and keeps working on fixing the bugs and improving the car by updates it is fine for me. Probably this will go hand in hand with the updates for Volvo P8 both from the same consortium Geely/volvo and a lot of shared hardware. But they should be faster with updates and launching the app as they will loose momentum and loose their customer base based on bad reviews on internet. Of course other new EV’s will have similar startup issues but not known at the time they come to market.
Have you tried swiping down from the top of the screen? There should be an information about your provider and an option to connect.
Yes, in another channel the guy was able to fix the 4G doing that
I have the same issue. Even the letters 4g disappeared just the triangle and WiFi wouldn’t pick up any networks. Back to the garage for two days got the car back yesterday then within 24 hours I get the little x next to the 4g. Sweep down from the top and just get no notifications. Connected to my hotspot and went into terms of service and it all says connected (but it would do as I’m connected via my phone). Re booted everything suggested on here but not working.
Teething issues - shouldn't be a surprise I would think, anyone who has got a Polestar would surely be aware they were beta testing as the cars are rolled out? I'm sure they will resolve these issues but they will take time.
If you want a car with less teething issues then get a Tesla, everything else is very new and will have these early software glitches for the next few years as they iron them out
Got my P2 on Thursday, 4g connection has been ok, drove the car this morning for 1hr and the LTE hasn’t connected yet...
225 miles and I have triangle with x no 4g nothing. Any ideas?
Just got mine 2 Days ago. On delivery teh 4g did not work. Its a T-Mobile problem they said, today Its working again for me. After driving off at the Volvo dealership I got a brake error, one peddle drive was nog working. They updated the software and now Its working again. Also my cellphone would not charge wirelessly, today it does.. Strange things..
That's strange, because my wifi works just fine at the few times I've had issues with the mobile data connection 🤔
For me 4G stopped working out of nowhere. Going to the terms of service screen just shows me the local T-mobile page and no way to connect, only to register. Even registering for an account then selecting the free plan doesn’t connect and throws an error. Really frustrated by the software in this car. Anyone have any ideas?
Personally I love the car but I am getting close to asking Polestar to take it back and deliver a new one when all the bugs have been ironed out. 4g has been offline for days now. WiFi has never worked. Preconditioning only seems to work when car is plugged in. Reversing cameras intermittently do not work at all. Extremely slow charging. GPS signal disappears for hours sometimes. Big shame as Polestar support is very responsive and as I said, for all the faults, it's a cracking car.
Well I guess it's not ready for primetime now is it.
Is there a way to reboot the computer? That usually fixes issues on a phone.
I believe you can press and hold the “home button” underneath the screen for 10s for an infotainment reboot.
@@DarcersTech You can reboot by holding home button but it doesn't resolve the issue
quick question, you don't have a CD player anymore, right? so if you are offline because of 4G you can't play your music?
You can play music via your smartphone, using bluetooth connection.
actually the wifi list is an android thing and indeed it will keep a list of wifi networks you previously connected too. This also works the same in for instance iPhone... So i fear polestar cannot get rid of that list to be honest.
Yes, I don't mind it being there but what I don't understand is why they are there. I don't think I connected to all of those networks! Maybe just the gridserve one
@@ShortCircuitPS2 in a connected car like our polestar it might just connect to open wifi by a quick click somewhere on the screen. That would then add this network to the list also.
@@ShortCircuitPS2 Are you set to auto connect to Wi-Fi when available?
@@1evilpie I am, maybe I'll try turning that off and see what happens
Actually, having the wifi networks that you’ve been connected to does mean that you can remove them to keep the list clean.
Yes but the ones showing are all networks that were password protected and I didn't connect to them. Also I cannot remove them as I would on my android phone.
@@ShortCircuitPS2 Really? It seems that Polestar are Wifi war driving. Lol. Odd that they can’t be removed though.
@@SirHackaL0t. yeah very odd, I tried again a few minutes ago just to be sure. Hopefully they fix it soon!
Can you swap the SIM for a known working one to see if that helps?
You don't have access there.
Isn't this the first car with Google Android Automotive? Thought Google would be on any software problems right away!
i would think google just provides a base platform software layer really so polestar provides all above that geared to our car. First line of support and therefore first in line to support is polestar not google. if the issue is deemed to be at the lower layers of the software polestar can then contact google to jointly fix an issue.
Old. problems fixed years ago,
More videos featuring your pooch please!
Hmmmm. Not sure I want to spend £50k on a gadget that doesn't work.
The 4G problem seems to impacting a lot of owners which leads me to think it’s a network hardware issue on the 4G side.
Also the cars for test drives here in Switzerland had that problem...so I would say it is a wide spread problem, but the WiFi thing is strange
👍
Solution: ruclips.net/video/0LayJcGD1sY/видео.html
See the answer of the support Polestar toddy:
Hi Wim,
Thank you again for your message.
We regret to hear that you are having problems with your Internet connection. If you have a problem with your 4G, we have steps for you:
You can reactivate your 4G connection. You must first turn on your WiFi and then you have to connect your Hotspot on your phone or with your WiFi connection. After this you are connected to your Hotspot / WiFi and you have to go to your settings on the center console and then click on "Privacy and data exchange" and then on "Internet Conditions". You will then be taken to the T-Mobile screen and then select your country. Finally, you have to switch off your wifi in your car and you will receive a notification (or back to the “Internet conditions”) from T-mobile on your screen and you must accept it. Now your Internet connection should work and you will appear above a "Signal" symbol.
If you have problems with your Wifi connection: This will take you to a Polestar Service Point for a TCAM reset. Here they check if there are problems with your software or receiver of your internet.
If you have any questions, we are of course at your disposal.
With best regards
Your Polestar Team
Following these instructions seems to have worked for me at least. See what tomorrow brings!
ID.3 the best
Woow woow 😍💋 💝💖❤️
Very nice 😍💋 💝💖♥️❤️