Hi Ron Brown. We truly apologize for the inconviniences caused. We value your feedback, as it helps us to strengthen our customer relationships and continuously improve our service. Please provide us with the case number so we can check this further. Thank you.
I received the tracking information yesterday from DJI, it should be back to me by tomorrow (6-26-2024). Thanks for your concern, and I do have a question. What if I have this issue again with the magnet not holding the screen in place, will I only have until the end of my one year warranty? Or will I have a new one year warranty or part that was just replaced?
@@RonaldBrown59 Hi Ronald, thank you for your reply. The repaired (replaced) parts will inherit the original warranty period or reset to 90 days, whichever is longer. Thanks.
Ron, thanks for the continuing update; DJI seems to be a bit slow on the response. Keep us informed as to the warranty, if they'll extend it for 12 months or jut have 3 months left.
Thank you for the update Ron! I look forward to seeing your pocket three back in action!
Your welcome Marcus. The Pocket 3 is fixed and on its way back, it should be here this week.
Good luck Ron
Thanks my friend.
Hi Ron Brown. We truly apologize for the inconviniences caused. We value your feedback, as it helps us to strengthen our customer relationships and continuously improve our service. Please provide us with the case number so we can check this further. Thank you.
I received the tracking information yesterday from DJI, it should be back to me by tomorrow (6-26-2024). Thanks for your concern, and I do have a question. What if I have this issue again with the magnet not holding the screen in place, will I only have until the end of my one year warranty? Or will I have a new one year warranty or part that was just replaced?
@@RonaldBrown59 Hi Ronald, thank you for your reply. The repaired (replaced) parts will inherit the original warranty period or reset to 90 days, whichever is longer. Thanks.
@@DJISupportGlobal Thanks for your reply.
@@RonaldBrown59 No problem. If you have further questions, please feel free to contat us.
Ron, thanks for the continuing update; DJI seems to be a bit slow on the response. Keep us informed as to the warranty, if they'll extend it for 12 months or jut have 3 months left.
I got the Pocket 3 back yesterday, they actually sent a new one. And the warranty is not extended. Thanks for stopping by Mike.
@@RonaldBrown59thx, Ron, for the update. Glad you have a new pocket 3, at least you still gave Care Refreshh😊
@@txarchdroneguy4731 Your welcome Mike.