Great review! Balanced, detailed, fantastic. The physical environment is critical but an hotel lives or dies by the people and service. Thank you Scott.
So glad I saw this before we booked...I would only stay here based on service and it seems lacking. The Greenwich hotel is looking like the better option. Thank you for the comprehensive review!
I was in room 1102 before moving to room 1016 because of construction noise. Room 1102 was long and Room 1016 was short. After the construction noise started at 730am I complained at 530pm... it took over an hour to get moved to a smaller room.
Oh wow, 2 nights at the grand suite. Hopefully they lived up to their standard. Apart from that really enjoy your presentation through the whole video.
There is no way im paying over $2000 for this type of service. It's more about service than hard product for me. I can find good hard products anywhere. It's the service that makes me want to pay top dollars. I hope 3rd stay went good for you.
This is the fallacy with the new Urban Aman properties. Aman has always been about the service, their guiding light is to provide a level of service and experience that is peerless in every way. Everything from Magic service to not asking a guests room number is what Aman is known for. However, all that doesn't matter if they cannot get the basics of 5-star service done right.
That's why I always prefer FOUR SEASONS, service wise top notch! Also the bed light didn't work at one side. DETAILS I know but at this price tag not acceptable
Stayed there 2 nights July 7-9. Don't stay here. 730AM I woke up to jack hammering construction next door which went on all day. At 5pm I went to the desk to complain, and the person said, 'It is supposed to end at 430pm'. Wrong answer. It took 1 hour 15 to get moved to room... that was smaller. That room the temp would not get below 75. Speaking of the hotel being hot... The upper lobby and lounge are so hot the staff is visibly sweating. Bartenders were unfamiliar with basic classic cocktails. For a hotel of this class and price... it should not have a staff of unexperienced 30 year old front facing it. The Mandarin Oriental NYC is a bit dated... but they know how to provide service. Stay at the Mandarin. Not here.
Aman city hotels and rural hotels are REALLY different from each other in terms of service. They should have branded these city hotels differently, there is no way to get the same service as you're used to let's say in Amanruya. Tokyo wasn't great either imo.
I mean the issues you encountered are more than enough for a formal complaint, but I do find a complimentary 2 night stay to be a very generous.
Staying here in march for me and my friends birthday
Excellent, comprehensive review. I sense a great future for you as a hotel youtube reviewer~ Liked and subscribed!
Excellent coverage, incredibly thorough.
That mural in the room at 10:35 was what impressed me the most.
Great review! Balanced, detailed, fantastic. The physical environment is critical but an hotel lives or dies by the people and service. Thank you Scott.
So glad I saw this before we booked...I would only stay here based on service and it seems lacking. The Greenwich hotel is looking like the better option. Thank you for the comprehensive review!
I was in room 1102 before moving to room 1016 because of construction noise.
Room 1102 was long and Room 1016 was short.
After the construction noise started at 730am I complained at 530pm...
it took over an hour to get moved to a smaller room.
Oh wow, 2 nights at the grand suite. Hopefully they lived up to their standard. Apart from that really enjoy your presentation through the whole video.
There is no way im paying over $2000 for this type of service. It's more about service than hard product for me. I can find good hard products anywhere. It's the service that makes me want to pay top dollars. I hope 3rd stay went good for you.
I don't know how to use the three seashells 😔
This is the fallacy with the new Urban Aman properties. Aman has always been about the service, their guiding light is to provide a level of service and experience that is peerless in every way. Everything from Magic service to not asking a guests room number is what Aman is known for. However, all that doesn't matter if they cannot get the basics of 5-star service done right.
That's why I always prefer FOUR SEASONS, service wise top notch! Also the bed light didn't work at one side. DETAILS I know but at this price tag not acceptable
Great review and footage. Thanks!
Stayed there 2 nights July 7-9.
Don't stay here.
730AM I woke up to jack hammering construction next door which went on all day.
At 5pm I went to the desk to complain, and the person said, 'It is supposed to end at 430pm'.
Wrong answer.
It took 1 hour 15 to get moved to room... that was smaller.
That room the temp would not get below 75.
Speaking of the hotel being hot...
The upper lobby and lounge are so hot the staff is visibly sweating.
Bartenders were unfamiliar with basic classic cocktails.
For a hotel of this class and price... it should not have a staff of unexperienced 30 year old front facing it.
The Mandarin Oriental NYC is a bit dated... but they know how to provide service.
Stay at the Mandarin. Not here.
Most interesting thanks
Good service is always an issue in the US, not only in this Aman hotel.
Aman city hotels and rural hotels are REALLY different from each other in terms of service. They should have branded these city hotels differently, there is no way to get the same service as you're used to let's say in Amanruya. Tokyo wasn't great either imo.
Your toiletries were arranged in the bathroom?
Mine?
Not.
"promo sm"