Passenger LOST $6000 After Royal Cruise Overbooked
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- Опубликовано: 10 сен 2024
- #travel #royalcaribbean #cruiseship
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I’m sorry but you are wrong. They are fraudulently selling tickets for rooms they don’t have. They caused her issue and they need to give he the $5500. I’m a lawyer and even if there is some fine print in the contract I’d still make them pay for those tickets AND I’d award punitive damages for them ruining her vacation AND I’d make them pay for her legal fees. It’s not okay when airlines do this and it’s not okay for a cruise line to do this. Since this seems to be a common occurrence I will avoid that company.
100% agree with you! ⚖
I disagree, this is not her fault. A cruise ship has no business kicking paying customers off board when they know they have folks flying and taking vacation dates. Insurance should be for unexpected natural disasters or for missing flights, not for overbooking. That is caused by the cruise.
Just remember that the airlines overbook all the time. I worked inventory control for Delta Airlines years ago. So with that in mind that's one of the reasons why you buy travel insurance. Yes Congress has enacted some protection for The Traveler. Even the restitution that is in place surely does not compensate for many many reasons. So I'm back to saying that's why you buy travel insurance
Big corp. profits before people!
@@j.n.6572 no people = no profit so end of the day customer still comes first.
@@suewolf3279 But if you are denied boarding on an aircraft and have a 4-hour wait, you get 4 times the amount of the ticket. In this case, Royal should have paid her $20K for the inconvenience. Congress should get involved, cause we know the companies won't do it
@richardwoelffer for international denied boarding for an airline it is 400% of the one-way fare or $1,550, whichever is less. Now, that's the requirement by law. If the airline wants to provide more money, are other benefits that's up to them. All this is going to depend upon a length of time, domestic or International, and whether or not they could put you on another airplane in a certain amount of time. Now, we know a cruise line doesn't have another departure within hours so that's a whole different ballgame
US Department of Transportation. Gov
Bumping and over sales. Just remember hear you're comparing an apple to an orange. Yes, they're both fruit but entirely different
I get what you're saying, get insurance. It's a lot of money. But this is also simply wrong. How can they be allowed to over book and force people to lose their trip, not just the cost which is ALOT, but for a 70 something year old person, it might be their bucket trip. As office workers, we don't get a lot of time off, have to coordinate for weeks /months between work and school and everything that's going on to get away. I can understand if this is happening to someone on a short trip - especially for their own home base - like you live in Miami and your trip is from Miami. But this one is absolutely ridiculous. I hope she sues and have RCCL reimburse her 100% and get a free trip on top of it. What complete nonsense.
This is so disgusting .. she should sue Royal Caribbean and even if legally she can’t win, this should atleast come up in news so that such filthy business practices are uncovered
When an Airline over books and cannot get volunteers they can and do end up paying through the nose to cover the "AIRLINES" error. So yes Royal Caribbean should pay through the nose such that the penalty they pay is MORE then it would have cost to sail with an empty room.
If you cancel you pay.
Royal Caribbean canceled they need to pay.
Great point!!
What will absolutely affect the cruise line is if people stop booking with them and go to other cruise lines.
You are 100% right! Royal is one of my favorite cruise lines too! We have too much technology for them to screw up people’s cruises. There is honestly no excuse for them to over book. Once people trips are paid that room should be locked and not have another group for that room, take their money and you know that person really doesn’t have a room. I know airlines do that but at least they will have you flying later on or the next day. Royal is talking about you choosing another date that may not fit the person’s schedule. Royal get it together. Never let your clients not trust your company!
Some folks indicate that we should buy travel insurance. Why should I have to do that ti insure that RCCL keeps even minimal promises to me? I should be able to expect that the cabin I paid for will be there when I show up.
True, but the average person only cares about themselves. RC profits, insurance company profits..... you, and everyone pays more in the long run!
You should buy travel insurance regardless of what the cruise line does. If you don't have travel insurance on a cruise particularly, you could be out hundreds of thousands of dollars from an emergency medical evacuation from the ship.
The travel insurance isn’t normally used for overbooking it is primarily for health reasons. Even if you are healthy if you get hurt at a port or on the ship and require medical assistance let’s say with a doctor or hospital your insurance at home doesn’t cover this. It can be very expensive plus if you cannot continue on then you get your cruise fare back plus the costs of getting home etc. travel insurance is pretty cheap and well worth the peace of mind it provides.
I am glad now that I bought the insurance. We didn't even make it on our ship. 3 weeks prior to sailing my husband was diagnosed with cancer and we had to cancel. Hopefully we will get all the money back. Lots and lots of $$ were already spent.
@@tmoore1144 so sorry, I hope whatever they do for his cancer is successful. I am glad you purchased the insurance, like most of us we never expect to need it but if we do at least financially we won’t be out as much.
The airlines are infamous for overbooking and it is starting to hit them in their pocketbook so the cruise ship should be held accountable also.
I’d like to know how she was singled out for cancellation.
Me, too. How do the cruise lines decide on which passenger(s) get cancelled?
@@cherylkern3288 I don't know for sure; but I would guess they start with people whose cabin assignments say "your cabin will be assigned upon cruising." Seems the easiest people to heave-ho would be the ones without assigned cabins. I always pick the exact cabin I want on a ship!
As a business owner, I can’t imagine doing something like this to a customer. “Whoops, sorry, we oversold one of our thanksgiving food bundles. We know we said we would be able to give you your thanksgiving dinner bundle but we have no more so, thanks for the money, goodluck and goodbye!”
I’m not even sure the insurance would cover that. They would tell me that I should sue RC over it, that’s not what insurance is for.
I have to disagree with you on this one J. At the most, you can only expect someone to get trip insurance. However, in this case, the cruise line “cancelled” the trip with out forcing a cancelation until the last minute. I believe the correct term for this is breach of contract. When you buy a cruise fare, you have every expectation the cruise line will accommodate you for the fare being paid (usually thousands of dollars and months in advance). I’m not sure how insurance will handle this as the cruise wasn’t cancelled.
If you read the contract for your cruise, the cruise line has the option to bump you like this. And since the airfare costs are not part of the contract, Celebrity is not liable for them. The cruise buyer has the responsibility to mitigate any possible expected loss contingencies, like airfare, with insurance. This is simple due diligence.
Spoken like someone who has never had to file a claim. Travelguard scammed my elderly mother out of almost $500 that she paid for insurance. Travel insurance never pays out claims.
@@acewings221 Should have got Allianz!
@@acewings221 I have to disagree with you on this one. My friend and I went on a cruise last your out of Southampton and fell before she boarded the ship. She spent over $600 in medical bills and were reimbursed for them by the insurance.
We should have never let this become standard practice at car rentals. It's giving bigger services the idea they can do it too.
Whether she got insurance or not in this case is irrelevant. RC is liable - it is their fault her flight is useless. They need to pay her, her money back - overbooking was greed on their part.
No, they are only liable for the services they sell. Which is cruise. Not even stops. In says in contract, they keep the rights to basically cancel all stop, due to weather, etc.
So they refund full cruise fare, plus extra on top of that.
Liability according to the law, ends there...
@@Vlad2277 I disagree. When tickets were purchased for flight it was with the confidence the cruise line would provide what had been purchased and promised. The cruise line abandoned their customer. If the customer was in any way responsible for not going on that cruise it is a different story. This was all the cruise lines fault.
Not everyone has overflowing pocket money. A cruise is a huge expense and often a once in a lifetime purchase. When you make arrangements there should be reasonable assurance the cruise line will fulfill its end of the bargain. They did not. I believe cruise line is liable as a penalty, if nothing else, for their greedy decision to overbook.
Btw I believe in insurance. But in this case it is irrelevant.
@@Thewootanglife That's exactly what I was saying... But people don't want to listen... They buy the cheaper guaranteed option. Which doesn't reserve any room for you until the ships fills up. Then of course it's company's fault. But they refund you all cruise fare and extra. But everything else is your own expenses.
What I'm really clueless about, is how do you manage to get guaranteed cabin for 6 thousand dollars...
@@Thewootanglife I appreciate the point. But I would argue they did not cancel the cruise. The cruise is sailing. They took her money leaving the impression they would provide the service they promised. They deceived her. Right now our congress is passing laws to penalize airlines for overbooking flights. It borders on fraud. The cruise lines will not hesitate to cancel your cruise if you do not jump through their hoops. Just my thoughts.
@@Thewootanglife BTW, I leave for an Alaska cruise Thursday. I DID get insurance. I believe it is wise to get insurance, its just the cruise line is not innocent this time.
Well I will never use rc anymore. Booked cruise to bermuda. Wife diagnosed with cancer 2 weeks b4 cruise. Tried to cancel and rc kept 80 percent of our money
Royal needs to make the passengers whole. And all the ones effected should start a class action lawsuit against Royal. Until the passengers force them to pay up they will continue to over sale there ships.
I just came here to say that I’ve been watching you since the beginning (I still miss the shiplife theme hum lol) and I think it’s absolutely INCREDIBLE that you’ve come full circle! You’ve been argued with, picked with, and questioned but you’ve hung in. Hung in and thrived! ELEVATED! I’m super happy and proud of you mate! Keep giving us the news!!!
If RCL continues to overbook, ruining customer’s vacation, I will never cruise with them again. It’s like Dr Dao’s experience with United. Overbooking is irresponsible and really poor customer service.
Congress needs to pass laws that force cruise lines to pay 3x the value of the cruise to curb overbooking.
These ships are registered in foreign countries. Congress has no control over a cruise ship or a cruise line that is registered in a foreign country. Unlike the u.s. flag Airlines
Why do you need big government to hold your hand? Why don't you tell the big corporation why they are not getting your money?
No please stop asking for help. They’ve helped us enough. That’s a slave mentality.
@@j.n.6572 Cause you are one person and they don't care. If they did they would have offered 3x or 4x. Make it a law and it will be a cost of doing business but a much lager cost.
@@j.n.6572 - Simple. Because big corporations are driven by profit. The only reason why they do the right thing is because they are forced to do it.
Yes we should all cover our trips with insurance. However the bigger problem here is that Royal Caribbean continues to do this to customers for their financial gain. It is totally unfair
You say they didn't get the Royal treatment, but this is happening so often now that this is in danger of becoming the Royal treatment
I called RC and asked them. Was told they DON'T overbook because it's based on "cabin availability". However, was told they do have a waiting list in case someone cancels. Told them news on TV named them as one cruiseline for overlooking.
What's true; news or cruiseline?
It’s some fishy business on their end if you ask me. I called as well and the agent SWORE to me that RC has only had 1 overbooking incident in the last few months (on the wonder of the seas) which given that celebrity is also apart of the RCG brand, is technically false 🤔🤔🤔
Congrats on 30 different cruise ships. Moreover on your quick accomplishment on RUclips in short time. May your hard work, insight, and passion continue to carry you forward.
In the past, the contingency plan for the cruise line was to have a fire sale. Now, they’re trying to get as many full fare paying passengers as possible. It’s nothing more than a money grab.
The best part is everything is 50% off or whatever bs they say but they raise the prices to say that. Should be illegal to advertise discounts like that IMO.
@@zach446 walmart does this. Every company does this. It should be a crime. Straight up. My wife works for the airport and they say "use our site for hotels and trips, we give you a discount" but while she scrolls thru it, I check Google or whatever and realize EVEN THEY DO IT. they mark up prices to act like you get a great discount but in reality you're paying 10-20% more. It's wild.
@@MRmanbearpig1993 local grocer does this so bad they marked up 12 packs of coke to 11.99 just so they can say they are always on sale for 8.99. I wish people would be more outraged on things like this...
We actually had this happen with an airline, we were waiting, waiting, waiting, while everyone else was boarding and after about 30 minutes of everybody looking around at themselves, still wondering why we were all being prohibited from boarding we were told that the airlines sold a row E, knowing that they had no row E
OMG, that poor woman. Heck at 78 who knows if she'll be around for a later cruise. God willing all will be well.
Where’s the “what in the Royal is going on?” 😂
It's celeberty, doesn't roll off the tongue as well 😂
There's a big difference between an airline overbooking and a cruise line doing it. On an airline full-fare paying passengers can usually cancel up to the last minute and get a full refund so the airline may lose out if it cannot resell the seat. On a cruise line, they will never give you a refund if you cancel the day before departure. Once you've paid the full ticket, that's it. The cruise line won't give you a refund so the cabin should be treated as sold and unavailable to anyone else. To me overbooking and cancelling someone's fully-paid reservation is tantamount to fraud.
Overbooking is a horrible business practice! Just keep a small percentage as a cancellation fee! People plan hard for these trips, make arrangments, take off work days, and etc. It can become a vicious domino effect!
But you just know they don't include suites on those overbooking list. It's more than likely the regular peoples rooms that they use to overbook.
I have heard 1 too many stories about RCCL overbooking, I think I will wait till they get themselves together.
They should have just paid for her flights and give her a future cruise AND travel. She is 78 yo, she may not have next year. They should make it right!
You're absolutely right. I'd be so mad if they did this to us. It's not like they're dealing with handwritten ledgers. We sailed on NCL and loved it and have another NCL booked. With this nonsense, I'd be more cautious about Royal Caribbean in the future, even though they have been our favorite up to now.
This is just beyond greedy honestly. When the dates sell out, and you don't show up. The cruise pockets that money, there is no refund. I'm not sure about shore excursions (not everyone books them). So they are NOT losing any money. So they overbook so that they can keep the money from the no show passengers and get another set of passenger's money. So basically collect two fares. When this doesn't work out, they just destroy all your plans and break your heart. Nasty creatures honestly.
I def disagree. Insurance should be used incase of emergencies, act of god, weather, etc…. Over booking a cruise ship shouldn’t be one of them. Airlines do the same thing but the difference is they are force to pay a hefty penalty to the customers that cancel because of overbooking.
i get why the cruiselines and airlines as well do this but its wrong on every level. im a small business owner and if i did what they do i would fined and or put in jail for a bait and switch
The people that get bumped, I wonder if they are picking a guaranteed room or actually picking their stateroom. I would think if you are picking a specific room/cabin, it would ensure your reservation.
This is my question as well.
I believe it's the guaranteed rooms too.
Hi Jay, RCL does it more complete than other lines, the overall is better. That said you’re 100% correct. RCL is pushing the stupid meter with deliberate overbooking. 5 times is not an accident nor any efforts to stop. The travel to and from port is half of the vacation expense. Whoever is making these decisions needs to go back to safe cracking. Safe travels Jay!
This is incredibly sad for Diane and her family members this should have never ever happened and I am going on Royal Caribbean, in September, to Alaska with two other couples I would be devastated with all the planning and everyone taking off of work a lot goes into going on one of these Vacation, it will be my 10th cruise with them this is so disappointing makes me look at them differently.
Me too, most of my cruises have been with Royal, but I feel like I'm ready to explore more options.
I have a question... When they start canceling cruise bookings due to being oversold, is there a certain way that they choose who to cancel? Do they choose the most recently booked? Anyone please feel free to chime in...
As a former director of leisure travel this is such a new procedure that no one outside of the company knows the Rhyme or Reason for which ones are picked for cancellation. They, the cruise line certainly isn't advising to the public their procedures on the situation. Perhaps a lawsuit would bring that to light
The lady needs to lawyer up and torpedo Royal Caribbean.
I can’t understand how they are overbooking cruises. This is completely different than flights. This is someone’s entire vacation and there’s really no excuse for it. The cruise line needs to make it right by reimbursing the cruise, flights and hotel rooms.
The fact that this is legal is wild. People have to put out hard earned vacation time that they can’t get back, money spent on the flight, the cruises should be liable for all costs for pulling stunts like this
Just got off the Venezia transatlantic! A great ship and Carnival has done a good job incorporating its fun theming into a former (but still very much the same) Costa ship. The cruise staff was great and I enjoyed the quirky elevators. Hope you have a great time!
That would probably be my main fear of going on a cruise in another country. Even if you have insurance on it (which in my view is a whole scam) it'd still be really stressful dealing with everything. On another note I live in St. Thomas, USVI one of Royals stops so I'll be looking forward to seeing Icon of the Seas, newest largest ship and water park!
Just got an email from RC for Brilliance of the Seas, 10 days out from my cruise to Alaska, asking if I want to cancel. Theyre offering 100% refund and 100% future cruise credit, as well as full refund for flights. ZERO mention of this being oversold or a glitch, i know the ship is sold out though as its not showing on the website now. If I don't take the offer im scared they'll bump me and I'll get no FCC. Not everyone has the luxury of being flexible with dates though..
I'd be very pissed off if this happened to me. Royal seriously needs to get its act together
Bro this is crazy it’s not her fault insurance is good but should not be needed when it comes to being over booked that’s just bs they should be required to refund all expenses from the trip.
My job will only let one person per shift take vacation at a time. I work weekends. We can only apply for time off 6 months ahead of time. I was there at MIDNIGHT to put in for two weekend shift in a row for my 40th Anniversary cruise. And there was someone else there too and needing one of the same dates! To say my schedule is not flexible is an understatement. Plus my anniversary is one one day a year, not just whenever. If the cruise line had just kicked me off with a, sorry, here is your money and a coupon for a different date! I would have been beyond furious. But, I did buy the insurance. $800 for just the travel portion. Yikes and ouch. Turns out it was a good thing as 3 weeks to the day before we were to fly out my husband was diagnosed with cancer. Trip was cancelled. All the precooked excursions have been refunded and I have put in for the rest to be refunded by the insurance. Hopefully we can travel for the 41 anniversary next year.
Y’all calling Carnival the ghetto of the seas; well it looks like Royal is the crook of the sea. It is no way they are making mistakes, they are overbooking on purpose.
Travel credit card with insurance is very worth it.
30 cruises how the hell do you stay slim 😂
I honestly think overbooking is not only to cover cancellations, but to run the table on the folks that don't follow protocol correctly and RC keeps part of their money in some way. If this was a cruise that she and her companions could drive to and embark that's one thing. But having to fly into Japan and losing your $$ ? That just isn't right. But, that's why they have all of the small print that you have to agree to.
Great video!
I was also one of the passengers that was kick off the Japan cruise on the millennium 3/28/2024. Celebrity did a very poor job. It was a nightmare. Upper management needed to contact all the passengers that had to move and correct their mistakes. I think Celebrity overbooked Japan because Japan is hosting the winter Olympics during that time.
Sue. Sue. Sue. This is ridiculous. I am not loosing 14k dollars. They just need to give her her gosh darn money back every dime of it!!😡😡😡
I booked my Grand Suite cabin on the Quantum of the Seas back on Aug 30 2022 for the May 15th Alaska Sailing. To my surprise, my cabin was overbooked and the communication was horrible when I got on the ship. We had another couple's sea pass cards (who we did not know). All they wanted to offer was 10% future cruise credit. They couldn't figure it out for 3 days. I finally had to write the President of Royal Caribbean to get it sorted out. Upper management figured it out, but the frustration of the whole experience was terrible. I am questioning whether I should even book on Royal again.
With all due respect Jay
that's crap. There was nothing "random" about this. RCCL did this out of greed and insensitivity to their customers. They have promoted a bean counter to CEO and this is the result. In addition, Celebrity is an upscale line where this should NEVER happen. I'm re thinking my business and I'm Pinnacle.
Rick Zellner, you were able to board? What cabin did they put you or the other couple in?
I was able to keep the grand suite after dealing with this issue on the first day for 6 hours. The other couple were downgraded to a balcony room. There was so much confusion that the cabin steward kept bringing not only the other couple's luggage but also a couple not even assigned to the room. We had luggage piled outside our cabin. All I can say is it was a hot mess.
In 2020 I was on Radiance of the Seas doing a 34 night B2B cruise around Australia. About 2 weeks out they realised they double booked balcony cabins. For some reason about 3/4 of the passengers were booked as Guarantee (me included) so only came to light when they were allocating cabins.
Some of the offers were insane. Full refund for double the cost of the fare. Full refund and move to an inside cabin for 34 nights. Move to 2021 and we'll cover your airfares if needed and 50% refund. Of course 2021 never came around. We were never offered anything as we booked an outside guarantee. Was $4500 each for a Guarantee or $9k to choose your cabin. Huge difference in price.
And to top it off some people didn't make it to the ship in Sydney due to horrible weather which included high winds and flooding. Only good thing is we made it back in the day everything was shutdown and we completed our full cruise.
Jarrod McCloughan, what kind of cabin did you land up getting?
@@nancyporvaznik3847 Oceanview as booked. Some did downgrade from a balcony to an Inside and got a full refund. That's like $10k-12K back for two
Royal Caribbean does contact via email about overbooking weeks in advance. It sounds like the lady didn't take her email seriously or never read it. They would have still refunded her Cruise fare and gav her a big future discount or free cruise. I traveled on Allures in May 2023 and Royal had overbooked. The concessions were so good, I had hoped I was contacted by them but I was not compared to the people in my Facebook.
Ooh hope to see you there🎉
Have you ever heard of a cruise asking you to bring your own cups and dishwashing liquid on the boat. Thank you 😊
Omg I live in connecticut. I want to go on the carnival with you
Congratulations on the 30 for30 club (age 30 cruise 30)
Insurance is not an option for many travelers from outside of the United States. It is their fault and she should get everything back, including her flight fare!
Royal basically knocking out the ppl who probably paid a discount fair on the cruises. If I’m that lady I’m not letting Royal off easy! Speaking on the Icon do u think they’ll be able to staff that ship?
My latest travel agents refused to book our flights, all 12 of them. Stated that Royal Caribbean prefers customers book their own flights.
I would never let Amy cruiseine book my flights. We had two parties miss the ship due to their flights.
@@ibdonsie who is Amy whatever you wrote?
Everyone gets this story wrong, she personally said she can rebook her $6K expensive airfare once the new airline schedule comes out...
I agree with your take on it. It is her fault technically. But royal caribbean needs to tighten up. Even without the money lost, this is straight up ruining people's vacation, and it's not like it's for some necessary, unavoidable reason. It's literally just so the company can squeeze out a few extra dollars. It's bullshit
Royal Caribbean should start selling a "No-Cancellation" upgrade for an extra couple hundred dollars to almost guarantee that you won't get bumped lol.
It is not her fault at all - technically, or any other way!!! All she did was book the cruise! They gave her cabin away to someone else at the last minute. How is that her fault????
@@turkey1337 Are you stupid? Why should we have to pay hundreds more to “almost” guarantee we don’t get bumped because of THEIR GREED?? I cannot believe how dumb some people are.
@@BigFunAgency when we're talking about what's "her fault", we're not talking about the cruise being cancelled. We're talking about her losing over $5000. And she didn't lose that money on the cruise (she got a full refund for that). She lost that money on the flight
Overbooking is definately not the customers fault and the overbooker (be it hotel/airline/cruise) needs to find or offer alternatives. Afterall, they sold a product they then did not deliver 🤷♀️ I worked in hotels before and if there was a case of overbook (a risk that gets taken to ensure the hotel will be truly fully booked, afterall there are usually guests that won’t show up 🤷♀️) the hotel would find an alternative accomodation (usually upgraded) for the guest. Usually of course nearby. Now, if you are the only hotel in a wide area, this routine of overbooking becomes extremely risky due to no alternatives available. I would say the same goes for a cruise 😅 Very risky business if you ask me. But again a risk the seller takes, not the customer.
Took my 1st RC cruise this last month. They where a nightmare. Nothing happened as they said it would, and they took every opportunity to change on the fly to their financial advantage. It was terrible.
Stop selling insurance most people do not need. In this case, buy insurance in case the cruise line intentionally screws you over, which should never happen. Seems easier to not book Royal Caribbean IMHO.
I’m just thinking, it’s not only the money that lady lost, but as we get older, rescheduling another cruise may never come. Hopefully, she recovers financially. Maybe she had travel insurance, I’ve started buying travel insurance because you never know what can happen, medically or financially. That’s terrible the cruise ship have to make such decisions. Is there a way they can avoid overbooking? It’s happening to often, seems like a better option for all cruise lines would be in place by now. Thanks for sharing 🛳️🛳️
I'm trying to figure out what flight she was on that cost 6k for 3 people
Tokyo….a lot of places
Travel insurance is a ripoff…they deny the vast majority of claims
In this case, they should have stepped up and covered her costs. You just pointed out something they did want to go public…..
Love your show old man
Eric
Oh my gosh it’s taken me 35 years to take 40 cruises. I need to step up my game. 😆 Thanks Jay for always interesting content.
Unfortunately I believe RC has figured out it is profitable to overbook. I am sure a lot of people will disagree, but it is the truth. The airlines figured it out a long long time ago! The goal is to keep track of the total average cancellations, and then compensate with overbookings. Thusly keeping a higher overall capacity per flight/cruise. Keep track of the compisation payouts while comparing to profits of the higher overall capacity. All very simple math with the correct data, and trending analysis. Some people may be unhappy yes, but you must break some eggs to make an omelet. When the vast majority wake up, and realize big corp. needs to lose money before they understand, it will likely continue. Welcome to corperate greed, profits before people. True, ethical capitalism provides a good, quality service/product for the cost without stealing or taking advantage of people.
So here's the thing. If you want to guarantee, as much as you ever can, that you will sail on a particular ship or fly on a particular plane, then pay the extra money upfront and choose your cabin/seat. Then that is as close to legally yours. Otherwise there is no law for cruises or airplanes or trains regarding overbooking. Congress barely can pass laws they mostly agree on, little lone a law on this topic.
But the flipside of this is, if they do pass a law, there also needs to be stiffer penalties for passengers. Yes for airlines and cruises if you don't make your travel they can keep your money but for cruise ships that only covers the cost of the ship. That doesn't cover all the lost wages by the crew, the waste of extra food that can add up when a big group doesn't show or any other lost income from that empty space.
And before someone says it, yes, probably the majority last-minute back out for valid reason but there are a good amount of people who just no-show and expect to be able to rebook later. So if we are going to hold the travel company responsible to not overbook, then there also needs to be a stiffer penalty for the passenger who just doesn't show up. Because a good portion of the time if you miss your ship now, either insurance or the ship company themselves will give you some future credit or refund depending on the circumstances. Otherwise to ensure that the cruises meet their revenue and expenses we will see prices increase to ensure shareholders of these companies are backing a failing product.
I used to work in that building.
I always buy insurance. It's not that expensive but always worth it.
It would be a smart business practice for one of the big guns to implement and heavily advertise a no overbooking policy.
Very disgusting of Royal to overbook like that. I mean I get the fact that they want to make the most money possible as it's a business after all but for people to get screwed like this out of a vacation is uncalled for. The greed of companies these days is getting really out of hand. Not a good look for Royal at all. We're taking our first cruise ever and it's on Royal in a few weeks when we head to Alaska on Ovation of the Seas and I believe the cruise is sold out so hoping we don't have any issues. We booked and picked out our stateroom in March of last year. Fingers crossed there's no issues.
Take the $500 and put it on hotel rooms and create a vacation at the port city
Love all the full circle moments you shared…very cool!
Overbooking should be illegal. It is a greedy evil practice. I'm actually concerned about our upcoming November Panama Canal cruise on Carnival for this very reason....the cruise has been sold out since early last fall.
If they cancel her vacation due to their overbooking it’s their responsibility to reimburse her cruise and her flight 100%. Once the cruise is paid in full, it’s reasonable to expect no issues.
When I had to cancel last minute due to medical reasons, the insurance paid me the full price, since I already paid 100%. RCL was paid in full, so there is no excuse for overbooking.
I agree, thats the way it should work but at least with the $500 she can cover the flight cancelation fee
I dont understand how they can over book when you choose your room upon booking…
Overbooking should be illegal. The cruise line should not kick people off who paid for it. The whole point is that she paid for it, so it should be reserved for her. It’s like I can’t hold it for you if you don’t pay but if you pay-it’s yours. It’s a deposit. It’s unethical and immoral.
1:29 Just another reason to write about your ShipLife, J!
It's not a problem. Just reimburse them 20k and sorry for the inconvenience.
Shoot!
If I were told that I would have to either get a refund or book a different ship because the one I wanted was not available anymore,I would get the refund and then keep looking!
Also,I would never pay so much for a flight!
I may be wrong, but it would make kore sense "overbooking" a smaller ship but not their largest.
100% its on the cruise line, and they should pay for all expenses. They played with fire and got burned
Nah they need to repay her that money
The cruise company is wrong. i hope they get sued for more than it was worth to be so greedy and conduct bad business for customers.
I can kinda see airlines overbooking but how many passengers aren't making it to their cruise? That seems low, like 'beat somebody with a rubber hose' low.
He had me at Tokyo. 🤐
I have gotten the AON insurance from the cruise line and it didn't cover all my monies spent they say in the small print
Up to $500
Carnival/ AON / THERE BAD
So many reasons I don’t care for Royal Caribbean and now here is another one.
Not her fault. No ships should be overbooked. She can sue. But I still don't think it's smart to fly across the globe for a cruise. With or without insurance.
Why was her airfare so expensive? She must’ve flown 1st class.
I believe the airfare was based on multiple people. Plus most likely she's flying from the United States to Japan round trip which is quite costly
Welcome back to NYC, Jay. Safe travels.