So sorry man. Also, I was impressed with your “frustration strength” of loading it back in the truck. I know exactly how I would be feeling in that situation and it sucks! Hope you get the replacement soon!
I was so excited when I got my Sawstop this year! Was really sad when it was DOA and had to wait a week for a new one. Glad to see they said to just bring it back. SS told me I had to fix it myself and sent me a part. When I asked for a new saw, he laughed at me. The shop got ahold of SS and fixed it all. They replaced my saw after the shop came to fix it w/ the part SS send and couldn't get the bolts off. :( Still, I Iove my table saw! Upgraded from a 113 Craftsman. Night and Day! Two of us girls tipped it out of the crate! Almost killed ourselves! LOL
Tough luck. I had a similar incident with a jointer I purchased. It was a Ridgid from Home Depot with a cracked casting. Good thing is they came and picked it up after I called and expressed my concerns… a week later I had a new one, it's been great ever since.
Yeah, they don’t arrive like that. I got mine from Rockler. I spent more time aligning the cast iron wings and getting the fence and blade perfectly aligned than I did actually putting it together. My guess. If, and I wouldn’t unless you bought that used for $1000. But just best advice is to get the largest arm saver device you can find. And get ready to lift and wedge. Lift and wedge. And then align it. But you can return, so hurray.
That sucks man. You are right though. The flesh detection tech is a great peace of mind, especially if you have folks not used to working with a table saw. If that brake saves you even once, its already worth it. Also, at least you had some help. I had to stand mine up and get it on the mobile base by myself lol. It was a very puckering experience.
Talk about demoralizing. I thought the blade height wheel looked to be at an angle from the front camera view, but the side view REALLY showed it was out of whack. Like you said, these things happen sometimes. I think I'd be checking out the next one at the store, if possible, before loading it.
Literally just placed an order at Woodcraft of Pittsburgh for the same exact saw. Super sorry to hear this happened to you. My anxiety is now super high as I await mine. Especially since I’ll be transporting mine 50 miles from Woodcraft and then hauling into my basement shop. What is your resolution looking like from SawStop/Woodcraft?
is that your saw that was sitting there on Sunday!? I think this was a freak thing a far outside of the normal buying experience. they have a new saw on order for me. should be in next week.
@@SamGreenMaker Glad to hear they’ve got a new one coming for ya soon! And no unfortunately not haha, I went in Monday after a bad experience at Rockler and Woodcraft’s manager Jon hooked me up and said he was actually placing another order that day that I could be a part of. May be arriving in a similar timeframe as yours!
If the box had no sign of damage, then it must have happened at the factory. The Quality Control person must have missed inspecting this one. Hopefully SawStop gives you an extra blade and brake for your troubles. Maybe they’ll get someone to assist with the assembly.
Sawstop gave me nothing extra. Just laughed at for wanting a new saw when the arbor was bad out of the box. The shop had to deal with SS to get it exchanged.
@@renaissancewoodworking WOW - what terrible customer service. Yeah they made it right but come on. You spend $3k plus for a saw. It should work out of the box. Shame on SawStop.
😢 sorry to hear. Hope you got it all worked out. My Grizzly came from Taiwan, it had a motor support bracket you had to remove it was for shipping. I drove down to Springfield mo To buy a table saw some 22 years ago it got unboxed at the store took 4 guys to put my 1023z 3 hp cabnit saw in my 1994 toyota celica coupe Before i drove down i took out the passenger seat i drove the car home took 3 guys to get it out of the car. I realized it was 240volt saw, i dont have 240 volts in my garage and there is sat for the last 22 years never once been plugged in or turned on. You think your wait is long. But i know your feelings.
Yeah hat sucks idd, I had a dent on the fence on a brand new dewalt table saw; they replaced it... same dent on exactly the same spot (different serial number though)... I settled for a 50$ discount since the fence itself was still straight and the dent was only aesthetic in the end
That really sucks man! Did you already manage to get a new saw? This is the machine that’s been on my wishlist for the longest time, but unfortunately I’m based in Europe and SawStop is not yet exporting to Europe 😢 I hope you get the new saw soon and everything goes well! 👍
Man, you're way nicer than me. Once I found out it was broken, the whole pile would get jammed in the back of the truck. No putting it back in the box. lol. I'd bet somewhere in that line, someone dropped something and just said "oops" and put it back on the truck.
For when you do get your new SawStop, I highly recommend instead of using wax on the cast iron, that you use Carbon Method Carbon Coating for your cast iron top. It works great and prevents rusting for a long time and provides a slick enough surface.
Wow, that’s terrible. That pallet had to be dropped for it to be broken like that. You put a lot more effort into repackaging it than I would have. Hopefully the replacement arrives quickly and in perfect working order.
Sorry man. That sucks. I can’t wait for your new saw to be up and running. Hopefully, they’ll deliver it to your house directly and gate-lift into your garage so you don’t have to do all that again. It’s the least they can do to make this right. IMO
Dude that's rough! Hopefully the saw is replaced quickly. I really enjoy your content. It would be cool if you and Jordan are still in contact to do a project together again! Always liked the way you two worked together.
Hello my name is Jeff and I have watched a few of your videos with out subscribing to your channel. I saw picture saying it's here and decided to watch this video to see your excitement. At the end of the video to see the broken saw and you packing it up was gut wrenching to me and it's not even mine. To see you disappointed but not cast blame on any parties involved showed me you character, who you truly are and this spoke volumes to me. I am now a subscriber and will have to go back and watch all your videos. It may not mean much to you but we'll done because it meant alot to me. Cheers
Thank you Jeff, This comment means a lot to me! I will continue to show up and make content for you and people like you that continue to support! Cheers
Would be interested to know what sawstop did for you for your time/trouble. Gas money. Hours of travel/transport, loading/unloading, attempted assembly time, etc. Did they do anything for you?!?
What a bummer. I'm sure SawStop will take care of it and the joy will return. Can't wait to see it setup. I'm only over in South Park ... are you going to have a grand opening when the replacement arrives? 😁🤪
Damn… I’d seen the front wheel go on and thought “what is that at an angle?” But mine is the size down and I bought it assembled… so wasn’t sure… next one will be right Sam!
When you get the next one you will be wise to check all the parts are secure and undamaged. This experience should mean that in the end you get a Monday morning device and not that Friday afternooner
Sorry for ya Sam! That totally sucks. 😢Hopefully they’ll provide a “pain and suffering upgrade.” Can’t wait to see how it all turns out and what you make going forward.
big boy candy is ready for pickup ! yyaa baby !....... 8:00 minute....sour candy ! sh*t ... well at least you don't have a job on hold for that saw to do. Looking forward .
Bro I'm so sorry I can only imagine how you must feel that is horrible. Hopefully they can get you squared away and have the new 1 shipped to you fast.
Unlucky for sure but hopefully there is a sorry for the inconvenience here's a discount and or upgrade for your troubles included in the replacement. Can't wait to see the outcome and cool projects that come from it.
Wow. I wonder how/when it happened without showing any of the damage on the exterior?? Sucks it took all of that work before you could see it :( good luck!
It sucks when you get something broken out of the box, but at least you can count on the companies involved taking care of you. We'll see you in a week for that update, Sam! Cheers!
Just want to say everything happens for a reason and maybe this is the chance to go over everything you need with it. Also I’m definitely 100% sure you were nice about it so they definitely should get one back out to you sooner than later. Continue being the positive person you are and can’t wait for the next/future videos
I cannot stand the idiotic "everything happens for a reason". Why did my wife get cancer? Why are some very unfortunate women raped? Holocaust? People need to STOP saying that STUPID saying.
Gutted for you Sam it feels strange liking a video that has clearly caused you upset. Hope you get it sorted soon mate and look forward to seeing it up and running
Sam...you have way more patience than I could ever have. Good luck with the return. I hope the next one meets your expectations. Hang in there....we are all behind you.
Put your hands into the pallet, it makes it easier to lift (use the old "coffin carry" technique. You'll learn. Difference between a "maker" and a craftsman with experience.
All those unboxing videos on you tube and you have just created a new thing a ‘reboxing video’. I’d be gutted to be honest but it will come right in the end
So where is the new vid? And i would have had them come and get it as you wont be comped for your time or fuel seriously i would be asking for something
You said SawStop customer support is the best on the planet. You didn't say if you called them. Or did Woodcraft take the lead in contacting them? Sorry this happened to you.
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So sorry man. Also, I was impressed with your “frustration strength” of loading it back in the truck. I know exactly how I would be feeling in that situation and it sucks! Hope you get the replacement soon!
"frustration strength" that's a great term! I for sure should not have did that myself. but rage is a hell of a drug!
I was so excited when I got my Sawstop this year! Was really sad when it was DOA and had to wait a week for a new one. Glad to see they said to just bring it back. SS told me I had to fix it myself and sent me a part. When I asked for a new saw, he laughed at me. The shop got ahold of SS and fixed it all. They replaced my saw after the shop came to fix it w/ the part SS send and couldn't get the bolts off. :( Still, I Iove my table saw! Upgraded from a 113 Craftsman. Night and Day! Two of us girls tipped it out of the crate! Almost killed ourselves! LOL
I’m sorry you had issues getting it going. I’m sadly still waiting for my replacement.
Tough luck. I had a similar incident with a jointer I purchased. It was a Ridgid from Home Depot with a cracked casting. Good thing is they came and picked it up after I called and expressed my concerns… a week later I had a new one, it's been great ever since.
Yeah, they don’t arrive like that. I got mine from Rockler. I spent more time aligning the cast iron wings and getting the fence and blade perfectly aligned than I did actually putting it together.
My guess. If, and I wouldn’t unless you bought that used for $1000. But just best advice is to get the largest arm saver device you can find. And get ready to lift and wedge. Lift and wedge. And then align it.
But you can return, so hurray.
That sucks man.
You are right though. The flesh detection tech is a great peace of mind, especially if you have folks not used to working with a table saw. If that brake saves you even once, its already worth it.
Also, at least you had some help. I had to stand mine up and get it on the mobile base by myself lol. It was a very puckering experience.
Talk about demoralizing. I thought the blade height wheel looked to be at an angle from the front camera view, but the side view REALLY showed it was out of whack. Like you said, these things happen sometimes. I think I'd be checking out the next one at the store, if possible, before loading it.
Literally just placed an order at Woodcraft of Pittsburgh for the same exact saw. Super sorry to hear this happened to you. My anxiety is now super high as I await mine. Especially since I’ll be transporting mine 50 miles from Woodcraft and then hauling into my basement shop. What is your resolution looking like from SawStop/Woodcraft?
is that your saw that was sitting there on Sunday!? I think this was a freak thing a far outside of the normal buying experience. they have a new saw on order for me. should be in next week.
@@SamGreenMaker Glad to hear they’ve got a new one coming for ya soon! And no unfortunately not haha, I went in Monday after a bad experience at Rockler and Woodcraft’s manager Jon hooked me up and said he was actually placing another order that day that I could be a part of. May be arriving in a similar timeframe as yours!
If the box had no sign of damage, then it must have happened at the factory. The Quality Control person must have missed inspecting this one. Hopefully SawStop gives you an extra blade and brake for your troubles. Maybe they’ll get someone to assist with the assembly.
Sawstop gave me nothing extra. Just laughed at for wanting a new saw when the arbor was bad out of the box. The shop had to deal with SS to get it exchanged.
@@renaissancewoodworking WOW - what terrible customer service. Yeah they made it right but come on. You spend $3k plus for a saw. It should work out of the box. Shame on SawStop.
Oh man Sam, that sucks. I hope they can get you set up with a fix/new saw pretty quickly.
😢 sorry to hear. Hope you got it all worked out.
My Grizzly came from Taiwan, it had a motor support bracket you had to remove it was for shipping.
I drove down to Springfield mo
To buy a table saw some 22 years ago it got unboxed at the store took 4 guys to put my 1023z 3 hp cabnit saw in my 1994 toyota celica coupe
Before i drove down i took out the passenger seat i drove the car home took 3 guys to get it out of the car. I realized it was 240volt saw, i dont have 240 volts in my garage and there is sat for the last 22 years never once been plugged in or turned on.
You think your wait is long. But i know your feelings.
Oh man! We gotta get you some power!!
5:33 I'm guessing that is Cosmoline, that stuff is nasty but works very well!
Yeah hat sucks idd, I had a dent on the fence on a brand new dewalt table saw; they replaced it... same dent on exactly the same spot (different serial number though)... I settled for a 50$ discount since the fence itself was still straight and the dent was only aesthetic in the end
That really sucks man! Did you already manage to get a new saw? This is the machine that’s been on my wishlist for the longest time, but unfortunately I’m based in Europe and SawStop is not yet exporting to Europe 😢 I hope you get the new saw soon and everything goes well! 👍
Still waiting. A bit frustrating but not much I can do
@@SamGreenMaker good luck, and let us know when you get the new saw! 👍
So sorry Sam. Heartbreaker. It will be worth it in the long run. Looking forward to seeing your creations on the new saw.
Man, you're way nicer than me. Once I found out it was broken, the whole pile would get jammed in the back of the truck. No putting it back in the box. lol.
I'd bet somewhere in that line, someone dropped something and just said "oops" and put it back on the truck.
For when you do get your new SawStop, I highly recommend instead of using wax on the cast iron, that you use Carbon Method Carbon Coating for your cast iron top. It works great and prevents rusting for a long time and provides a slick enough surface.
I’ll look that up
Wow, that’s terrible.
That pallet had to be dropped for it to be broken like that.
You put a lot more effort into repackaging it than I would have.
Hopefully the replacement arrives quickly and in perfect working order.
Sorry man. That sucks. I can’t wait for your new saw to be up and running.
Hopefully, they’ll deliver it to your house directly and gate-lift into your garage so you don’t have to do all that again. It’s the least they can do to make this right. IMO
Dude that's rough! Hopefully the saw is replaced quickly. I really enjoy your content. It would be cool if you and Jordan are still in contact to do a project together again! Always liked the way you two worked together.
Paste Wax is good, Boeshield T-9 Rust and Corrosion Protection/Waterproof Lubrication is better.
going to look this up now. maybe we can do a side by side test someone just told me that they stopped making Johnson's paste wax
FWIW I spray Boeshield all over the engine of my Sea Doo and it has 200 hours and looks brand new. Great stuff.
Hello my name is Jeff and I have watched a few of your videos with out subscribing to your channel. I saw picture saying it's here and decided to watch this video to see your excitement. At the end of the video to see the broken saw and you packing it up was gut wrenching to me and it's not even mine. To see you disappointed but not cast blame on any parties involved showed me you character, who you truly are and this spoke volumes to me. I am now a subscriber and will have to go back and watch all your videos. It may not mean much to you but we'll done because it meant alot to me. Cheers
Thank you Jeff, This comment means a lot to me! I will continue to show up and make content for you and people like you that continue to support! Cheers
They should upgrade you to a big 5 HP sliding cabinet saw model.... Who cares if you have room for it. Build a bigger house around it!
I like the cut of your jib sir!
Would be interested to know what sawstop did for you for your time/trouble. Gas money. Hours of travel/transport, loading/unloading, attempted assembly time, etc. Did they do anything for you?!?
When I saw the dings in the box coming off your truck I was hoping and praying it was only superficial 😞
What a bummer. I'm sure SawStop will take care of it and the joy will return. Can't wait to see it setup. I'm only over in South Park ... are you going to have a grand opening when the replacement arrives? 😁🤪
Damn… I’d seen the front wheel go on and thought “what is that at an angle?” But mine is the size down and I bought it assembled… so wasn’t sure… next one will be right Sam!
I thought it was just how it shipped and needed like pulled up or something.
When you get the next one you will be wise to check all the parts are secure and undamaged. This experience should mean that in the end you get a Monday morning device and not that Friday afternooner
Haha!! For sure was a Friday afternoon saw.
So sorry Sam that sucks. Hopefully Sawstop will make things right for all the inconvenience
Sorry for ya Sam! That totally sucks. 😢Hopefully they’ll provide a “pain and suffering upgrade.” Can’t wait to see how it all turns out and what you make going forward.
After all that struggle taking it back, they better hook you up with a delivery or something.
I’d be so bummed to unwrap that saw only to find it broken. I bet you get a new one quick
All the best Sam! Fingers crossed it gets sorted asap!
Ugh! You took it well in the video, but I hope your swear jar is full now too, and you can afford more accessories. Claire for the win!
the swear jar overfloweth in this house.
big boy candy is ready for pickup ! yyaa baby !....... 8:00 minute....sour candy ! sh*t ... well at least you don't have a job on hold for that saw to do. Looking forward .
Terrible luck, but seems like the return process went well and you'll have a new one soon. Look forward to seeing it in action
Did you get the mobile base for the saw as well.
No, shops too small to roll it anywhere
@@SamGreenMaker even to move is 2" you'll be happy to have the base.
That totally takes the kid on Christmas morning feeling out of it. Dont let it bring you down. Thanks for showing us it doesn't always go as planned.
Bro I'm so sorry I can only imagine how you must feel that is horrible. Hopefully they can get you squared away and have the new 1 shipped to you fast.
Ugh. Sorry Sam , that’s bummer. Safety tip… open the box at the store before you leave and check it. Don’t ask me how I know that….
Unlucky for sure but hopefully there is a sorry for the inconvenience here's a discount and or upgrade for your troubles included in the replacement. Can't wait to see the outcome and cool projects that come from it.
Aw, thanks for sharing. Best of luck with getting your replacement saw. Can't wait to see what you have in store for future projects.
Wow. I wonder how/when it happened without showing any of the damage on the exterior?? Sucks it took all of that work before you could see it :( good luck!
That's what I'm saying. It seems like maybe not assembled correctly but it's impossible to say for sure.
Hope they help you out with a bit of a discount all that time and gas money. You are the most patient person ever
Aww man. That sucks!How disappointing? Spend ages dreaming of a sawstop and then get hopes dashed. Crappy times.
That sucks so bad, but you're doing the right thing by returning it. Good luck!
Sorry Sam. That sucks!
I thought your problem was going to be not having 2 or 3 phase when you have a 1 phase or something like that.
Sorry, man. Will be good in the end. You are strong dude, by the way. Not easy wrestling that thing back in your truck alone.
Frustration is a hell of a drug
I went through the same thing, but with a woman. Know how ya feel.
Bro that sucks. Hopefully they give you some free stuff or price discount for the trouble
Oh man. So sorry…. It seriously looks like it fell off a semi truck. 😢.
Dang. Sorry Sam. Knew you were super excited about getting it.
That's a bummer! Hang in there; it will work out!
Bummer man. Good news is that in a few weeks you'll have a fantastic saw up and running!
Aww man that's a bummer! I thought that the front wheel was at an odd angle when you first showed it! I am sure it'll get sorted out!
Like taking a Christmas present away from a kid. Sympathy.
It's like getting the pink bunny suite not the red rider.
Damn man, I’m sorry! Good on you for handling it that well, probably bc your boss is a Jewish carpenter
😂😂😂
Not the first vid I've seen with saw stop having to be returned, I just wonder how they get out like this, QC off them days..I dunno, but bummer man..
It sucks when you get something broken out of the box, but at least you can count on the companies involved taking care of you. We'll see you in a week for that update, Sam! Cheers!
Oh no!! I’m SO sorry to hear this, Sam! Hopefully everything will get sorted out and made right soon! 🤞
That’s a bummer but I love your attitude. Sometimes things just happen. It sucks. Can’t wait to see the end result. Hang in there.
That sucks bro ... hope they did not give you too much trouble
Damn, that’s too bad!
The people over at woodcraft in Washington, PA are awesome
They're the best!
Just want to say everything happens for a reason and maybe this is the chance to go over everything you need with it. Also I’m definitely 100% sure you were nice about it so they definitely should get one back out to you sooner than later. Continue being the positive person you are and can’t wait for the next/future videos
I cannot stand the idiotic "everything happens for a reason". Why did my wife get cancer? Why are some very unfortunate women raped? Holocaust? People need to STOP saying that STUPID saying.
Bummer brother, positive outlook was unexpected, kudos for keeping the faith.
What a bummer, hope it works out for the best.
Man, that stinks Sam. Looking forward to seeing the next one they send you.
Let's hope that the bad luck limit for the year is already depleted. Cheer up!
🥵hop you get a new saw fast good luck
Gutted for you Sam it feels strange liking a video that has clearly caused you upset. Hope you get it sorted soon mate and look forward to seeing it up and running
Sorry Sam. That drive back to Woodcraft had to be depressing
Damn it man that sucks,,,, I hope they get you a new one soon and maybe some kind of a credit for all the sh$$ you went thru.
Wow, you handled this setback like a champ. I would have been on an expiative spree for days.
Absolutely gutted for you mate 😢
Sam...you have way more patience than I could ever have. Good luck with the return. I hope the next one meets your expectations.
Hang in there....we are all behind you.
Oh no that sucks. Looking forward to the redemption video
Bummer! 😒
You could come make an axe handle at my shop while you’re waiting!
Bummer Sam - what a pain
Put your hands into the pallet, it makes it easier to lift (use the old "coffin carry" technique. You'll learn. Difference between a "maker" and a craftsman with experience.
All those unboxing videos on you tube and you have just created a new thing a ‘reboxing video’.
I’d be gutted to be honest but it will come right in the end
So much sadness and frustration rolling it back onto that table 😂
So where is the new vid? And i would have had them come and get it as you wont be comped for your time or fuel seriously i would be asking for something
Wow bro, I feel for you! You took that a lot better than I would have. God bless
You said SawStop customer support is the best on the planet. You didn't say if you called them. Or did Woodcraft take the lead in contacting them? Sorry this happened to you.
woodcraft is handling the exchange of the saw. everything was smooth to this point. new saw should be on its way now.
@@SamGreenMaker excelkent!! I hope to buy one like that too.
Now do all the previous steps in reverse order
Quite possibly the saddest video I’ve seen in a while. Hopefully everything turned out ok. The disappointment was real.
keep the cartridge!
BIG bummer dude
O no, that is terrible!
There you are Sam wondered where you went! Good luck with the channel
😢
😞
😮
That was crazy….
Bummer!
We all have this dream
Fuck that yall gone deliver me a new one
Sorry sam
Why John malecki doesn't help you for growing this channel give you same ideas or material ????
Ugh...😢