Accidentally dropped & broke customers iPad pro A1674. Restarts every few seconds. Who's to blame?
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- Опубликовано: 29 сен 2024
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What stops me from lying and cheating people, is just being a decent person.
People tend to go crocked overtime when they have no one to answer to. It doesn't matter how decent a person is. If law enforcement didn't exist you'll end up speeding one day even if you drive at speed limit everyday.
@@NorthridgeFix waw this response is really deep and focus... Thanks man.
@@NorthridgeFix Freewill enables humans to be crooked or decent beings, not upholding faith or fear in a God. You can have faith in a God and still be a crooked individual, or fear a God and be a decent person. Freewill gives humans the power to choose. Just like an individual can choose a certain religion because of freewill. Be blessed, thank you for your hard work and uploaded videos.
@Smattless So, I'm guessing you were not invited to the members fan club then?
@Smattless Wow. So this man works hard, displays moral and ethical character, and decides to allow his error to be shown and to do the right about it while explaining the reason he did it and you attack him. Then you try to speak for the majority. You sir are the only MORON here. He has the free right to express his religious beliefs and practice his religious beliefs just like anyone else and I will not stand by and say nothing when people like yourself try to infringe on that. Besides I TOO believe in God and believe that accountability to Him makes me a better person in the long run. Great job with the video and for being a man of integrity @NorthridgeFix.
You work way too hard my friend, you need more hands in your shop, love your videos and your honesty
Good man
its not an easy feeling when you broke a customer item, but in the end a satisfied customer will take away the pain.
Glad you made the comment about God and religion. It's not popular today, but despite people claiming He doesn't exist, it won't make much of a difference in the end. God bless, I'm enjoying your videos!
Hi Sir, I have one question that my Dell vostro 2520 is not direct booting it is saying windows files updating....
And when pressing F12 and going to booting settings then windows 7 is starting. What kind of problem it has whether Harddisc or motherboard or OS
Please give me reply
Thank you sir
I salute you, been totally honest for your customer's.
Felt your pain when it slipped from the table, this may of been a out of pocket job to you but word spreads quickly that your a top guy looking out for your customer's best interests.
Your vlogs are great.
Cheers 👍👍
Thanks I appreciate it.
damn, you kept leaving it on the edge of the table even after it fell... I would have been placing everything as far away from the edge for at least a week after, you're a brave man lol
At times when there's work flow you don't even think about what you are doing, costumers are the priority, this happened with me once.
Integrity is doing the right thing even when no one is watching. ~ C.S. Lewis
I find your honesty to be refreshing. You have not only made a customer out of me when I need to buy supplies, but more importantly it will be my pleasure to spread your shop’s name around to those in need. I believe that’s the highest praise a man could give another man.
Exactly!
With the amount of work you're getting you need someone manning the front so you don't get all these interruptions.
P
Q
R
S
T
I know this is old, but just wanted to say the composure you showed when dealing with that customer right after is amazing.
Anyone else would have been the same to be fair - what's done is done unfortunately
Handled it like a boss!
Just wanted to write this. And no, not everyone would have been the same. I would be sooo pissed. Well done keeping your composure. It is amazing to see.
@@naturedroners3103 dont worry that customer paid for the screen i bet it was added to there bill in some way ahaha
@@kilner79 no he didn’t
I knew you were honest and disciplined...
Honest people never boast publicly about how honest they are. It is a tell-tale sign of a con.
I think you'll be getting a bunch of comments like mine, but really, religion's got nothing to do with who you are.
Ethical or unethical, that's who you'll be with or without a God.
Religion *_can_* make you scared to do bad things. But, nowadays, people aren't scared anymore by religion. So, morality has to be taught and promoted. Religion only has morality as a side effect.
Or at least that's how I see things.
Religious or not Guilt will make you feel rotten in reality. But some people don't have the compassion and empathy drummed into them.
I’ve worked in repair shops like this before, and have unbelievable respect for you man. Profit margins are always super thin (just buying new gear is usually only a bit more expensive than the labor time it’ll usually take for fix tough stuff), customers are alwaysss assholes or at the very least crazy ignorant, you’ve always gotta do things urgently, and when you fix one thing you’ve still got more mystery things to diagnose and fix so you don’t have time for the elation of successfully fixing a device. But the SKILLS man, the freaking skills. The most unsung, most skilled, most stress-handling heroes in the IT industry. You guys are amazing.
You need a bigger mat. You keep putting the device hanging out on the desk’s edge, even after you dropped. I would stop this habit first.
Well, it's easier than that, he just needs to move the mat back.
I kept seeing that same mistake too. A bad habit I see people do this with phones it drives me crazy.
But i would have to say this guys one of my favourite RUclips techs no BS straight to the point.
Keep it up
@@Amraks Unfortunately that does not lead to good customer service skills customers dont like the straightforward approach they want smiles and happy happy face and patronising BS!
If you check his negative 1 star yelp reviews you will see the customers dont like his straightforward no BS approach and in the video where he goes to see a customer and tells her he doesnt have an XPS screen for a week in basic terms there is no nicey nicey smiley smiley patronising BS - You need it if you want to get good reviews 101% and referalls thats the reality albeit BS!
@@garrygemmell5676 Everyone is different, Yelp users have their idea, we have ours.
@@garrygemmell5676 To some extent, you are right, BUT: You don't need every customer and you actually don't WANT every customer.
6:18 Thats the reason why technican need another person to customer service
I can really appreciate people like you! Honesty is always great! Good money is happiness i agree! We need more honest people like you in this world.
i have been watching u for more then a year , My First Comment and i 'll say
الحمد لله ع نعمة الاسلام
مصداقية , ادبـ , احترام , تعاامل جميل مع الناااس
كنتـ حااااسس انك عربـ ـي
@@Ma_ziN انا ايضا
الحمد لله
@5:56 he drop it !
Linus entered the chat
Truly I had an 85% confidence in your ability and now 99.9% in your trust, honesty, reliability and responsibility.
Words of wisdom. The world should learn from you.
damn, iknow how that feels men😭, me it occured while the customer is watching
He was so chill even though he broke a $120 screen ... oh god i would have freaked out...haha
I also work at repair shop and I tell you costumers always come at the wrong time. Either when you are extremely busy or in between difficult repair. Kudos for your honesty. 👍
Credibility and professionalism. Greetings from Syria
I agree we should not cheat our customers, but religion has nothing to do with ethics and being good to people. I do love your videos but please do not claim that religion determines ethics, that in itself is morally wrong. I'm not religious at all, in fact I'm completely anti religious but I still treat my customers with respect and be as honest as I can with them...
Like for that good money vs bad money.
Bad news: iPad dropped and cracked screen.
Good news: iPad dropped and cracked screen... in a reputable iPad repair shop.
كلامك درر وهو في ديننا الاسلامي ولله الحمد.. عجيب امر استغرابهم انه فيه دين يعمل كذا في البشريه... وتعاملهم ومراقبة النفس في السر والعلن ❤️🎖️ احترمك
You have right 100% Be onest it is a great thing in our field. Thank you for your content. Great person.
God Bless You Alex Sir
You are Just Awsm
❤❤❤
You are So Honest To Your customers
Wish you a good health, Good Wealth and a Happy Family
Stay Blessed Alex Sir
Love From India (Himachal Pradesh)
"The customer cannot see me, but God can"....Amen to that brother, store up for yourself treasures in Heaven where moth and rust may not destroy (paraphrasing a bit there)
God is actually your conscious.
@@es2kaaay908 any proof lol
@@rohan2422 any proof of the contrary?
This is the last word for someone who believes in God.
If you just do things because you are scared of God, you are not really a good person. You are a good person if you understand how the other person would feel if you scammed them.
I always laugh when I see you cheering when you make something. good luck from the Netherlands
ربنا يعوض عليك.
و ربنا يجازيك كل خير على الصدق و الامانة.
Good thoughts produce good actions which (usually) produce good consequences. Bad thoughts produce bad actions which produce bad consequences. These ripple out like waves on a pond, affecting you and everyone they touch, like a Tsunami of evil. This, irrespective of one’s religious beliefs, is why one should strive to do good, and fight evil. Even if it’s something as simple as eating the cost of a broken screen. Bravo! 🤗
when i saw "who's to blame?" on the title, it made my blood boil, i thought you were gonna do an apple and make excuses, but now that I've heard you out, good on you man
“Do an apple and make excuses”?
@@juan2049 iPhone 4: "you"re holding it wrong"
You're quite right. I've done a very similar thing in the past. What can you do? You have to be honest in business. You'd soon be found out if you weren't. Great job as usual
I'm not religious but I would NEVER burn the trust of my customers. It's a matter of personal principle.
Do to others as youd want done for yourself.
in my opinion it isn´t religion it is all about mentality of person and as far you are honest with others and just treat everyone as you wanna be treated it will be good everyone will have the biggest profit in whatever they doing i belive in only two of my hands and my hard work will pay out sooner or later
Hey man, love your vids and honesty, but I don't agree with your statement that religion is what makes people good. Religion has very little to do with people's 'goodnes'.
You seem to have religion confused with morality. I do not believe in a god or religion, but I love people and treat everyone with the honesty and respect that is deserved. This is because I was raised with integrity and good morals. Religion has absolutely nothing to do with any of it.
The way you had it hanging was messing with me even after the fall
Unfortunate but shit always happens, gotta take responsibility. You should put some foam or a carpet under the desk so in case stuff falls doesnt break or scratch. Screws and nuts wont bounce either lol. Tip from mightycarmods video I think.
A small blunder that costs you some (maybe all) of your profit, but earns our respect and pays for itself with customers that feel confident you're going to take care of them after seeing this.
Awesome job and stay safe!
10:50 - It's doing the right thing all the time, even when it may work to your disadvantage.
Again you left the iPad on the edge of the desk At 16:53. I guess you haven't learned your lesson yet lol
I really do not agree with the religion part. I am an atheist and would never ever screw anyone over. It is just a question of morality not religion.
A big mistake you do is working at the very edge of the desk....its very likely to drop stuff like that
Respect to you on how you run your business. It's admirable and I'm sure it will pay off for you in due time.
Dishonesty ruins a person on every single level, whether he realizes it or not. You always pay the price and it's never worth it. You did the right thing 👍
unbelievable this shit seems designed not to be opened to do no repairs, disposable. What a bad company apple.
just found your channel . i'm a phone repair too been in this job for 14 years it hurts when sometimes you mess up and break something and you have to fix it from your pocket but when the customer come take his working phone with a big smile on his face it really wash away all that sadness and you realise you're just happy just like him.
there is some customers when you tell them what happened they understand they try to help you out by donating a little bit of cash some of them even decide to pay 50% of the damages just because you've been honest with.
in the end its not about money. its about honesty , happy customers and the love for this job
Exactly
i believe honesty is everything , what happened with you happened with me few times and i did the same as you did plus returning the broken part to customer and explaining what happened , and believe me some of customers offered to pay for what i changed saying we don't want you to lose money .. we like your work , anyway mate keep up the good work and earn good money :)
dude drops the device and the whole video still shows the device half-way off the table all of the time LoL
Been watching for couple days now and I just realized his shop is around the corner lol
Amazing work ethic. I have a question, do you tell a customer about this unfortunate event or just keep it a secret and just talk about the success of the repair?
I'm an Atheist and don't require Religion to be a good person.
I broke the same screen last week after over clamping it
Cost me dearly but like you say - it’s the right thing to do. God bless you
the fact is we can't do anything behind the internet, i was almost going to tell you that the ipad will fall down.
You can't manage the shop all by yourself is the issue here. Great video as always. :)
Around the soldering part. He should do a continuity test first. A simple short goes far in electronics.
I wish Turkish repair shops were honest like you... at least 7 out of 10 lies, or steals parts from the device.
في عنا شيخ بالشام متدين و بصلي و شكلو انسان تقي , الله وكيلك طلع حرامي ماركة الأص و بيلحق ولاد , الدين بلا تربية ما بيعمل شي , الاخلاق تأتي من التربية و الدين قد يكون متمم لها , تحياتي .
I have been an electronics technician with my own business repairing TVs and other video/audio electronics for eighteen years. I have broken clients' electronics. Once I broke a front lens of a 1970s Marantz receiver. I had to pay the client $150.
Frank
What is the Infrared Camera brand and model number? Thanks for your videos!!! You have teach me lot more than just repairs. Have a great weekend my friend.
Hi sir I have dell 5482 2in1 when I plug in charger it has been shut off the charger I check one mosfet number is 3307 it is shot I change mosfet 3307 to 7401 . Both are same then I plug in charger then it becomes short mosfet and become same position please guide me thanks ...
Hats off to you!!! for not compromising your ethics as well as most importantly your religion
You hit the nail on the head, that’s why society is on a steady downfall. Region (any) and Morality are not a top of priority for the education system and even some parents.
Dude I love your work and videos. Wish we didn't live so damn far apart or I would send you my Xbox One X to fix the HDMI Retimer chip. Shipping from Canada to you would cost me a arm and leg. lol
I am not a religious person, I think that the value set of the indevidual is what makes it's personality.
I personaly do not value cheating people, and I have a business in the same area. If I make a mistake, I pay for it, that is what makes people come back and trust you and your business.
With all that said, I admire you and your values, keep up the good work!
Al hamdulilah for islam 🤲🏼
You are great person dude ... sorry for lcd screen... I really appreciate you honesty
There is always someone watching over us, when we repair devices we love to give them back repaired, it is a challenge each day. I know so many store owner that are only interested in making money and have staff. Staff is often afraid if they break something by accident. It is called an accident for a reason. I have broken a MacBook Pro 15 inch screen, it is the cost of doing business. I strongly believe in Karma.
happened to me once, but with iPHone 7 plus and it's my own phone that I'm fixing. well that's expensive damage.
Running your own business... You will have days like that. In the long run you will do fine with your attitude . No need to worry. Thanks 😊
These things are sent to try us all at some point. Always when we least expect it or could do without it. There’s a lot that can be learnt... less distractions being one and more careful another. Honesty is always going to be the way forward. Human error is a marvellous thing when quickly spotted and corrected in the right manner. Well done, nice fix. 👍 from me! 🇬🇧
Good bro! Your every video gives me some thing to learn. Be it morally or technically. Go on with same tempo. And keep on making such videos and share your knowledge! Love you
Such an awesome engineer and down to earth repairman running an honest and ethical business.
Greetings from India 🙏
I am not a religios person at all, but i am always onest and never cheat a custumers, to be onest no need any religion, back in the past, centuries ago, religions bring wars blood and pain, also in this days religion can be a dangerous thing, sorry for my english
Hi! I don't dislike when people talk about religion, I am not religious but I find beauty in the faith in religion. It can do so many good things to people.
I agree that religion makes people good. But I disagree that only religion makes people good. I know you didn't say that, but it almost seemed like you implied it. I also know that's probably not the case, but just to be sure I felt like sharing what makes me good: I wouldn't want to be in that person's position and be scammed, so I wouldn't do it to anyone either.
Its right and decent you sort it for the customer, saying that u left it hanging over the edge numerous times after it dropped. Love watching these videos.
You are both a PRO and honest. That makes You a human. And what is more - You are my GURU. I would be more than pleased to work with You if I had an opportunity cause to deal with such a HUMAN is a real great life experience.
One thing I've learned since watching you do work.....never buy an LG monitor, Alienware, Asus, anything apple.
Aww Alex! I am an atheist and I feel the same way about cheating people! It makes me sad when people denigrate my ability to be a good person simply because I am not religious. I could say something along the lines of "Since the religious can just ask for forgiveness they have no motivation to not cheat" but that would also be dishonest to my worldview. Love your channel and work though, thanks for your videos.
Good tools and experience is a must, and that low melt solder must be amazing, cause you made it look so easy...
I had 2 HP tablets given to me to see if I could fix it, a lady that used to work with me, told me her kids broke 2 tablets, she couldn't manage to recharge them, and she didn't knew why, she sent the tablets to a repair shop and they said there was no fix. So I told her, if you dont mind, I can take a look at them, cause normally the shops here wont bother do that kind of job in low cost equipment, they just tell you is a no fix. So you go and buy a new one.
So I got them home, and realized that it was the usb port in the tablets that had broken pins, I searched online on youtube about fixing those exact same tablets, and found a vid on how to do it.
The guy in the video was like me, an amateur trying to fix his sons tablet.
So I looked online for the connectors, it costed like 8euros for those 2 asus usb ports, I talked to the lady next day, and told her, look I am not a repair professional, but I have some tools that I use in my diy repairs and if you want I buy the 2 connectors and fix it for you, or try it at least, and you pay me the connectors.
She said yes, I got the connectors, and started the repairs, the first one, I started getting frustrated really fast, cause I couldn't manage to remove it, hot air, mad the plastic of the usb casing, melt, and the connector was so small that it was really hard to unsolder with the tip I was using at the moment. And also, I didn't had low melt solder, so it would always get hard again in another side if I take the soldering iron out.
I managed to fix 1 of the tablets, and the other one I think because I made some capacitor or something move, never worked, the tablet worked if I changed the bateries, but because she was about to go to her holidays and wanted the tablets, I had not much time to play a bit more with it to try and fix it.
But it is nice to see the method you used in this video, cause is a learning experience, for my next fix if I need it, I know I will need low melt solder and a microscope or the big glass thing you use, cause looking at those kinds of components with your naked eye is a pain in the ass.
I managed to made some repairs, in tvs, radios, phones, and I love the feeling when I give the device back to people, and it works, also love that kind of lonely job where you do what you got to do, no one is there to bother you to tell you what to do.
I have at least 4 tvs here, that are not working, that were given to me since they were not working, and hopefully I will manage to fix them.
But I want to thank you and all the other youtubers who share this kind of stuff for free. Without you guys it would be way harder or almost impossible to fix anything if you dont know nothing like me.
Great job and keep them coming, I love your videos.
PS: sorry for the huge testament no one will probably read it, but still I had this feeling to tell the story :p, take care
I commend you for taking the hit on the broken screen rather than trying to blame the shipping company. However, I counted at least four times when you left the bench with the iPad hanging perilously over the edge, so basically you were asking for trouble, which is what you got. Even after it had fallen, later in the video, you still left it hanging over the edge! The lesson should have been clear - push it away from the edge before walking away.
Work ethics and a person word, is one of the most admirable qualities in somebody. I do import, repair and sell concert show lights, and many times I received new equipment broken, something stops working or sometimes even honest customers admitted it was broken by accident, and I always take care all my customers. I prefer loosing money before anybody in this world can say something bad about me. Life teach me that if you do good without seeking something in return, always God multiply the goods to you. Not always will be with money, it can be good health, good family or more work. I'm admire your skills, but now I do admire more your work ethics, not too common to see that on this days.
I'm not religious and still would never cheat a customer anyway as I would feel bad.
You don't need someone watching over you to do the right thing. You just need to care about doing the right thing. God is only 'required' if you're not moral, fortunately most people are moral on their own.
Thst being said, religious disagreement aside, you're videos are awesome and your honesty with your customers is amazing. You're very similar to Louis rossman in your composure, morals and content quality.
"I know that a lot of people dont like to talk about religion but religion is what makes people good" Thats why i like to watch every new upload video of this Good man THank you sir for the Good principle your very honest to your customer !!! but may i know your religion sir?
You don't need religion to live an ethical life. A moral framework should exist because it genuinely pays to be a good person. If you go around cheating and scamming people, your social circle will mirror that type of lifestyle. I don't answer to God, but I still have to answer to myself. If religion helps you to be a better person however, all the power to you.
10:52 OK man you said an awesome thing , and I want to ask you a question but please don't get angry if I ask you" are you are a Muslim or not because this is exactly what Islam is ordering to do, to be afraid of GOD and to not eat people's money in the bad way and to believe in only one GOD which is ALLAH there is no way that more than one GOD could exist. and I have to say that Islam is definitely against terrorism ,so please answer
I'm an atheiest without fear of judgement from a diety, but I still try to do the right thing.
And not because I am worried the police will find out or social disapproval either.
It's just the right thing to do - and I have to be able to live with myself. Even if no one else knows.... I know and that's enough.
Also feels good to do the right thing and help people.
Sad that you have to explain yourself why you should be a honest person.
However, there could be a downside. What if the customer won't believe you, and will suspect you that you've changed his original screen with a counterfeit one deliberately?
Well, the thing it, he couldn't really hide it could he?
Not sure why "who is to blame" is even a question.
Though in real life, the answer is "The new guy!", or get a shop cat, and blame that ;)
Brother! I have so much respect for you! I live my life by a strict code of honesty and integrity as well. I can appreciate what you said in this video about honesty, more than I could say. Well done Sir!
The cost of you replacing that screen will earn you much more money over the years from A. A happy customer, and B. from people watching you on RUclips owning up to your mistake. Sucks to lose money but I sure sleep better when I dont screw someone over.
I dont think it is necessary to include religion into the equation of human values.
You should always expect the best, and prepare for the worst.
You make it sound like business is only legit if you comply to some religion connected rules.
I think it should be a basic human value for everyone not to screw people over.
And usually it is. Religion has nothing to do with these basic human values, even if you have the provenance of reading it off a book.
Most people do the right thing out of common dna based sense of being a human versus another human
These "repairs" sent to you reek of the company i used to work for in okc... Customers initials wouldn't be MG would they ? Company name similar to scamcomp ?
Laws don't stop people from being bad, people stop people from being bad.
Look to nature for governance, see how animal work with each other, they are more moral than us. We have a lot to learn.
Religion can be a guide for people who are seeking guidance, however to give your own power away to someone something will only diminish yourself, you should take responsibility for your own actions be them bad or good.