American vs Delta vs United - BUSINESS CLASS BATTLE | London to New York
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- Опубликовано: 20 май 2024
- For our latest flight comparison, we put to the test the 3 major US legacy carriers, American Airlines, United and Delta in business class on the most lucrative route in the world, London to New York. Nicky flew with Delta, Liam took American and Ben was on board with United.
Thanks to Edge NYC for the amazing intro location! You can book your Edge NYC tickets here: www.edgenyc.com/en
Follow @NickyKelvin - / nickykelvin
Follow @Liam_Spencer - / liam_spencer
Follow @Ben___Smithson - / ben___smithson
Delta: £1,123 (inclusive of a business class flight from Paris to London and a return economy flight)
American: 65,500 miles + £254.06
United: £2,109.43 ((inclusive of a business class flight from Brussels to London and a return economy flight)
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I come from the United family and I also currently work for United Airlines however after watching this I can say 100% that Delta takes the cake for this challenge
Having flown all of the airlines over the years, I can attest that the Delta crew always win out for service over the other airlines. Sure, there are good and bad people in any industry and in any company, but overall the Delta team really elevate the experience above the other airlines.
Right. Delta crew feel like they’re happy to be working there. However AA always feel like they’re fed up. Not happy and entitled.
United hard product is excellent. The food and service from flight attendants is always abysmal. Every time I'm in United business I get attitude from the flight attendants -- "put on your seatbelt!" and "We serve drinks with food only!" and "Unplug your phone before pushback!" Although they're within their right to convey this information, it's the WAY they convey it that's always wrong. It's always adversarial and reminds me of the way American police like to do their jobs -- Us vs. Them mentality on United, always.
@@mar_man813 just reading that, “put on your seatbelt” made me think, “Wow, so rude.” Hmmmm. Thanks for this comment. I wouldn’t pay extra for that kind of poor service.
What exactly is your job at united?
I really like this series of comparisons :) whether it is 3/4 class comparison or business class in 3 airlines, love it. Maybe next a Qatar vs Etihad vs Emirates updated business version?
Preferably on flights that are more than 10hrs in the air.
And then review Qatar/Emirates/Etihad in economy on the return flight, I’d love to see that comparison!
@@liamchurch10 agreed!
Somewhere out there Turkish is better than Etihad...
Delta looks better than other... Lounge, seat and meal onboard 👍
Ofc but its also the most expensive
@@jordanpinsky8267 makes sense as you get the best experience
The lounge isn’t Deltas though. It’s Virgin Atlantics’
@@HomebaseLHR Which you get access to when flying D1 anyway (SkyTeam)
@@HomebaseLHR at least Delta provides good lounge to their customer
Delta crew are the happiest (in general), so it's no surprise that the service would be so friendly. As an American, Delta is my favorite of the three for US travel, but for transcontinental travel some Delta planes in Business are MUCH older than even seen here. American's product is much more consistently good. Tip: if you book on Delta in business for transatlantic and are using miles, pounds or dollars make sure it's a newer airplane!!
Very true the newer planes are better
Yes. Nowadays there can be huge difference between business class seats, but the price is the same.
Many are southerners as well, which explains some of that attitude.
It’s indeed fascinating that it’s Business Class in 3 different airlines. That’s awesome.
They were all pretty similar.
I lived in China for ten years. I returned to the USA 4 times each year. I always flew Delta business class. I loved it. The service was always phenomenal!!
Your reviews are always brilliant! you guys always do a great entertaining informative job :)
14:04, one thing that I did really like about United was the fact that the crew would be very respectful of personal space. Usually on my flights with them, they don't loom over you and quite constantly will squat down to make you more comfortable.
I fly American all the time and also enjoy the ice-cream sundae; such a treat! Plus getting to use the OneWorld partner lounges is a true perk! Love you guys doing these comparisons and I might try the champagne challenge on my next flight.
Soon as they mentioned the champagne challenge I knew delta was gonna win by far. You’re barely situated and they appear with a tray of drinks, it kinda catches you off guard the first time lol
Haha for sure. It’s pretty much instant when you get on a delta flight. A couple weeks ago, I was flying in comfort plus and couldn’t get to my seat because the flight attendant was already giving out champagne to business.
I like to be settled in before presented with a drink...I prefer the longer wait.
@@johnsainyou don’t have to take it.
I love how nicky is just struggling to get his headphones ready while the other two are vibing. Love the flight reviews. Keep up the good work.
I love your comparison videos - so entertaining and definitely helpful for future trips. Thanks to Liam for adding "pluffy" to my vocab.
Can't wait for your next video! ✈🌎🥰
Living in Denver (United hub), I fly United almost exclusively. They’re a decent enough airline, but I’ll be the first to agree their catering is complete rubbish. That said, seeing a couple of you get so excited about ice cream sundaes made me chuckle. I mean… It’s ice cream. (Not you Liam. Everything you do and say is adorable! 😘)
Liam eats ice cream sundae like it's a gourmet meal 😆
Yes, people are silly when they fly. That stupid United Sundae... you can get the ice cream, choco sauce, nuts and whip cream... all for like $5 at Walmart (maybe $6.50 now with the inflation) and you'd have like 10 servings of it. United love it when its cheap ideas get people all excited.
@@_w_w_ In this video United was the only one that did NOT serve an ice cream sundae.
@@jaysonbelyea8981 the FA brought over a tray and the sundae was on it. UA started the trend and the sad thing is the vanilla ice cream UA use is the cheapest crap they can source. DL does not serve that low quality ice cream. DL's actually has vanilla bean in it Trust me, I had enough flights to compare the tiny details.
@@_w_w_ did United airlines hurt you as a child?
love when i get to see nicky and liam 🥺💕
Bravo to all of you! Nicky you have such charisma and is enjoyable to watch you have fun on your flights!
LOVE THESE VIDEOS!! just took a delta flight this past week and i happened to see that your channel name was listed on america's most awarded airline by you guys and a bunch of other people! it was so cool to see this channel listed on an airline like that:)
Great comparison of the 3! Super small opportunity to make it even better would have been to give maybe 10 or 15 seconds to the Delta "Someone Somewhere" somewhat sustainable amenity kit background, and the QR code where you can get background on the bag designer. But overall a really good comparison of the 3!
Delta by far looks the most compelling! Would have been cool if you guys included JetBlue😆
Agree! Mint class!
JetBlue Mint is a premium experience…but it is a low cost carrier. These are legacy carriers.
And Virgin.
@@oxtinposs9451 I still can’t believe JetBlue is an LCC. For an LCC their product looks outstanding.
@@Madridista-xz7rqthey even have a big room called the mint studio suite they also have the mint class throne seat and the mint class then they have extra leg room then regular encommy
Totally agree on United bedding.
Nicky and Liam, my favourite underrated comedy duo are back ♥️
I experienced UA Polaris on their SFO-ICN route. The Polaris lounge at SFO should be one of the top in all business lounges in the world for their catering options and quality. The seat hardware was amazing but the inflight catering was somehow disappointing.
And with my AA flagship business class experience on their LAX-HND and ZRH-PHI, I would say the food in the lounge and onboard was quite impressive but the crew service was so cold. And the amenity kits they offered were disappointing both before and after the pandemic though I consider the down sizing the budget among the aviation industry.
Waiting for the Delta One so that I could compare the three giants airlines all!
I appreciate that you guys just show what's important: lounges, seat comfort/functions, amenity kits, and meals. No long videos of take off/landing, walking down the airport, etc. You keep your videos a reasonable length. I particularly like the call button challenge.
Really great video and I'm looking forward to seeing more like this one, especially with other carriers.
I was starting to get worried about the lack of talking about pillows until I saw the end!
I wish you would’ve had a 4th person do JetBlue!
I have pot loads of award miles with AA, UA and DL. However, since I travel internationally with my wife in business from the U.S. and no longer fly for business, I redeem them judiciously. For example, on my preferred dates in early 2023 AA wants 76,000 each way, UA 60,000 and DL 120,000. I live near Delta's home in Atlanta, but for half the redemption amount I'll make a connection on UA or AA rather than a non-stop. In late December, 2021 I flew DFW-LHR-ATH with AA/BA for 57.5K. Delta wanted 320,000 one way. Sorry Delta. You lost me.
Nothing new for DL. They trashed the Skymiles program years ago now. But it most be working for them since they have the highest margins in the business, so they must be selling most of the seats rather than giving away with miles.
On the other hand, their partner Air France has some of the lowest redemption amounts.
I love delta except for skypesos… but i found the best redemption ever over the pacific!
@@zork999 this in my head the only real benefit 😀
This doesn’t help you now but keep an eye on Delta for deals.
Delta did have a sale on Delta One awards to Europe about a month or so ago.
They had 148,000 Delta One RT to lots of European cities.
I managed to snag a Delta One RT to LHR for 148,000 miles. I’ve been watching for a long time to use up the remainder of my SkyMiles but it is always 400,000 even 700,000 one time I looked.
The staff is where it’s at. Most of the hard products offered are similar. It’s the professionals in the sky who can make or break the experience and they need to know that and be reminded of that constantly.
Love love love the battles! Keep them coming guys!
You guys are easily impressed. What bothers me is not so long ago the meals were served in courses in business class. Now they just give you everything at the same time like they do in economy.
I think overall would rate these from2 to 2.5 stars.
Yeah, I noticed that too. They lumped it all on one tray and served it in one go.
That's not the case. There were multiple courses. It's just the way the video was edited.
Thanks for this great info! Working on booking a trip and comparing the best way to travel. This helped a lot! Thanks!
Delta One is by far my favorite domestic business class. I do however wish we had business class closer to what other airlines offer internationally.
Great job comparing the three. Once again, another great review lads.
Brilliant as always, would adding a final segment on the arrival process add any value to the video?
A lot of people underestimate American Airline’s product, but their international product hits a bit differently. It’s definitely up there if you ask me. 😌 Go AA ✊! ☝️
Nicky is the best! I just love his personality!
Here, Delta easily wins. BUT, I’d keep an eye on United. It seems to be a fast improving airline and I wouldn’t be surprised if people started prefering United over Delta soon
I really enjoyed watching this video. We'll be flying out from SFO to Vietnam next week and we're very fortunate that we'll get to fly in Business Class to Singapore first with United Airlines then connect another flight with Singapore airlines to Vietnam. We haven't been back to Vietnam for over 3 years and really look forward to our trip there. Thanks for sharing!
finally! I have been waiting for latest videos from you guys.
Love these videos !
Would love to know (since I've never flown anything other than economy) do you guys get to keep all the stuff you show us (amenity kits/Headphones/sheets/pillows)? Like what do you get to keep and do you actually keep it or do they Toss it for you or do you toss it out on your way out?
I would love to see each of you try each of the 3, then pick out which was your best experience! And then we can all see how (in)consistent each were.
Great to see this as I'm on the cusp of booking a NY to Heathrow flight as we speak -- would love for you to include a restroom segment on your next comparison. I'm a woman so the ability to use a really fresh restroom is vital, and good lighting for makeup repairs is important too. Thanks!
not long discovered ya channel, love ya series of vids as someone who as never flown b4 and prop never get the chance too, its nice to see the difference between airlines and what they offer.
As a train guy i do love the train vs plane challenges and always routing for the trains to win lol.
Subbed to Ya channel and look forward to watching more vids :)
Pre-pandemic United had ice cream sundae cart service in Polaris. It was absolutely amazing!
It’s back!!
Delta for the win! It’s the only way to fly. I’ve never had a bad experience and don’t get me started on the lounge benefit, da best!
Thank u so much for this!
Flight Attendant: “You can have all of them if you like.”
Me: (sweeps all of all the food with one arm to the plate)
Nicky clearly favours Delta. Not sure if i would call it a fair review, as the channel is featured on the door and i suspect a Sam Chui style of treatment was given. I would of maybe rotated Nicky on the United or AA flight. I normally avoid Delta due to their ageing fleet, but the service/food looked amazing - so this has changed my perspective. Great video again lads.
I just flew Polaris on a 777-300ER from FRA-SFO. Had the same reaction to whatever that cauliflower and grape concoction they served. Lol
What a great video. You guys clarified all of the important things that interest most travelers including myself.
American carriers in my order
1-DL
2-AA-- could be 3 dépends on crew s mood
3-UA ..depends on crew willingness so could be 2
Brilliant video! I love the comparison of airlines and particularly business and premium economy reviews! Such a great series you all do. I've never focused on this until recently, but would love to see if the products you review have drop down arm rests. Always thought everyone did until I tried D1 Suites. Definition of "coffin class". Keep up the great work!
Excellent vid as per usual!
United always does drinks right lol - and have found employees and service really excellent. But yea the business class services here - definitely shows its shortcomings.
As an aadvantage member I was really happy to see this I love you guys and thanks liam for reviewing american
Did the flight attendants know that they are the reviewers?? Never has I gotten attended to in less than 1 min during my flights in those American-company airlines. I literally had to walk over to the galley to look for them sometimes. anyone has that experience?
Delta One is an experience. I've flown it 5-6 times and loved it everytime.
ok thiss is amazing i love thiss new sseries!!!!!!!!!!!!!!!!!!
Thanks for a fantastic video. AA, UA, and DL all definitely have their unique strong points in business class. I think the Collins Super Diamond seats used by AA are fantstic, and they in fact are available with a privacy door to make them even better. Food and beverage looked very appealing on all three carriers, but I will say that Delta One stood out as particularly strong in that categroy. Lastly, an advantage of the Delta One seats is that they are all forward facing as opposed to angled, but I still suspect that the AA (Super Diamond) is the best product in terms of seat width and comfort. I will have to try all of them to see for myself!
A detailed comparison as always😁
btw the way how Liam used chopsticks embarrasses most people who use it all day 🤣
Having flown United a few times over the last couple of months, yeah the food can be....Interesting.... Either really love or totally hate. All in all though, having flown all three, you will do better than flying on BA.
YEA THEY ARE BACK WITH ANOTHER ONE!!!!!!
Love your reviews, I couldn’t stop looking at the AA seat coming apart lol
Please do a Race To Newquay video!! Plane vs GWR train!!!!
subscribed and liked after you brought up the champagne challenge, love it!!! lol
This one was a lot of fun, I really enjoyed it. I know the US airlines don't have the best reputation for service but in my experience (mostly United for me) the service on the European routes has been very good to exceptional. I was disappointed to see there was still no ice cream sundae on United, or maybe Ben just didn't order it. 🤷♂
Love this thanks! I was looking for exactly this video but back in June! I ended up flying AA but I flew out of Heathrow T5 not T3! They said the NYC flights now all fly from T5. Which is a shame as you don't get the Cathay lounge! Also (I think this is right) if you fly premium economy with AA you get fast track through T3 but you don't at T5 so it's a shame all round but I think it's to streamline their partnership with BA?
AAs Sunday is my fav as well.
Much needed review
Great video. Got my first flight with American coming up. Domestic economy. Can’t wait!! Thanks for the reviews guys!
Y’all are hilarious. I’m so glad I found this channel!
Love the video, thanks. I've only flown United before. I'll probably try Delta and American sometime in the future.
you were in Delta’s newest seat. the 767-400s were all recently retrofitted with the new interior
I just think he's referring to more of the suite style like on the a350s and a330 neos.
You guys are crazy....fun! Delta for me!! thanks for this video. I was trying to decide which airline business class to try on a May trip to Amsterdam.
Make a vedio on Air India experience after TATA take over in both economy &
business And also the vistara experience also in all 3 classes
Please 🙏
Are there any plans on doing a Status transfer analysis? I've been a United flyer for 35 years and a 1K for at least the last ten. Their product has diminished continually for the last several years so I want to move my status to AA or Delta. Thanks
Video idea: Airfrance A350-900 in all 3 classes. Good video btw
Love these videos
Why don’t you guys show us the bathrooms! That to me is a bigger deal than call bell response time.
Wow Tnx
I stumbled on to this video again after starting a new RUclips account and somehow didn't subscribe to you guys. Still putting out great videos and still love your open and honest opinions. Cheers fellas!!!
Interesting review and well put together. Kudos for blurring out the faces of your fellow passengers and staff who haven't chosen to be in your video.
What a fun video. Really enjoyed that.
Finally new vid
As a 30yr DL Captain, I can say that we are the ears and eyes of the airline. We see things nobody else does. My guess is most airline cabin service very similar but the big difference between airlines is what you don’t see. For example, when I see a passenger frantically waving at us from the terminal window at departure time and the cabin door is still open, I go back to the boarding door and mention this to the agent. They are under EXTREME pressure to depart ON TIME, but I accept the delay to get them on. Sure, I’ll get a call from the Chief Pilot, and they say that “on time” is what passengers want, but is that really true? We hate getting these calls about waiting for connecting luggage, fixing something small, or enough catering to feed everyone, but I don’t mind. I know there are sometimes more important things comparing business lounges. So next time you fly, please consider what happens up front and how we affect your travel experience. A small tweet to management might be nice.
I agree with you 100%. I have friends who are retired pilots and I always ask who do prefer to fly with now. This includes my Father who was a WW2 bomber pilot and the answer is 109% Delta. Why? Because they think Delta runs the tightest, most rigorous crew training, maintenance, ground operations in the US. Sure there are always ways to improve the hard product, customer service and catering with all domestic US carriers but for me arriving safely is most important.
Finally, I've been waiting for this comparison in years. Thanks a lot. I've always wondered if any of them is worth a try. I've always been told to stick to European carriers. Honestly, AA in this review even seems much better than many BA flights I've taken on this route.
It's outdated advice to stick to European carriers in J. The big 3 upped their game quite a while ago in business class.
@@johniii8147 Yeah I thought so. The moment I wanted to try them everyone around me kept saying to avoid. Next time I’ll definitely try them myself, although I must bear in mind that these 3 guys might’ve got better service if the crews knew they were RUclipsrs.
The hard products seem awesome, even for the Delta’s old style.
@@jayiwa US Ailines generally have a decent hard product. Where they fail is in the catering and especially the in flight service. With very rare exceptions, it's abysmal. The last couple of years of cost cutting has made it even worse.
Does that include the new BA Club Suites, have you flown in one of them?
Another fun video to watch. Are guys planning to do one on Air France. Flying them next year business class and would like to see your take.
I like your videos. keep it up. I would also love if you guys do another comparison video between the middle east airlines flying from London to the same exotic destination with a stop in the airlines home country. (e.g. London to Colombo(Sri Lanka) with Qatar (with 1stop in Doha) vs. Etihad (with 1 stop in Abu Dhabi) vs. Fly Emirates (with 1 stop in Dubai))
I have a question for comparison in both Economy & Business who is best between New York & Los Angeles directly ?
Hi do also specify the aircraft type and configuration at the beginning.
Well done, mates. Thanks!
Lovely review 💯
14:58 the headrest is disconnected. I cannot believe that wasn’t pointed out in the video.
5:45 Nice demo of AA’s legroom, Liam! 😊
Business cabin on A330 neo is much better.Great work Guys
I love delta but I flew untied Newark to london on business class and I have become a fan, great experience
Love this! 👍👍👍👍👍
I really like the TPG comparison videos and this was another great one.
I’ll be doing Delta One LHR-DTW next month so I’d love to know how you got to the Upper Class Wing drive up entrance if you didn’t arrive by car; I’d like to do the same.
TIA
You go through The Wing for private security anyway, so even if you don’t come by car, your boarding pass will allow access to The Wing when travelling in Delta One. After checking-in just head up lift (or elevator) at the end of the check-in desks, as you come out make a left and scan your boarding pass barcode underneath the white card reader. Enjoy.
@@HomebaseLHR Thanks for that. I do know about going through the normal terminal check in and gaining access via the elevator.
I was intrigued how Nicky got to the Upper Wing drive up entrance without a car because I saw a video a few weeks ago where the lines into T3 were outside the building and people were complaining they couldn’t get into the terminal just to get to the business class check in.
@@martind323 yeah the lines were long, but we pulled out all the business class customers and pulled them forward. However, it has calmed down considerably since then. Lines (obviously) still exist, but you should be through the check-in process in about 5 minutes or less
Fun to watch
I recently returned from a round trip from Chicago to Tel Aviv on United Polaris First Class and it exceeded expectations. The food on my flight was pretty good but what made it outstanding was the comfortable and private flat bed, the cute and thoughtful toiletry kit and mostly the Saks Fifth Ave. duvet and extra blanket, 2 pillows and slippers. I slept 7.5 whole hours!!! Paying for restful sleep was worth every penny. Highly recommend United Polaris First Class. Will fly again.
It looks so beautiful
I find it funny that the Liam (Delta) bed test, he did it on the ground 🤣🤣🤣