ASUS... You HAVE to do better than this... Z690 Recall
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- Опубликовано: 8 сен 2024
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ASUS has officially responded to this video. See their responses here - ruclips.net/video/aKYBMZy1A18/видео.html
THANK YOU FOR THIS JAY! i'VE BEEN TERRIFIED UNTIL NOW!!! Thankfully it's installed correctly on mine-but have was on my toes since my first POST lol
Jay, can you tell me the keyboard's model behind you on the left side?
They technically handled this very badly even to the point of trying to keep the recall as quiet as possible which goes against a recall in the first place.
ASUS used to be really good about RMAs in general, why do they have to go to this extent being so slow and flippant with recalls of this board? Props to you calling this out Jay.
It seems like the chip shortage is forcing companies, even reputable ones like Asus to take short cuts these days. Such a shame since I used to swear by Asus motherboards, hopefully they get their act together by the time I'm ready to build my next rig.
Ye, RMAd my Z97 Hero 5 years ago, got a replacement, that had same issues with 5775c (no RAM overclocking possible at all it just kept locking up after a while, despite literally copying XMP 1:1 into timings section with all timings that Aida read), called them and they told me the warranty period is not prolonged, because they don't produce these anymore :D. So I returned the board and got refunded. Defective 2080 Ti Strix two years ago refused to run at full speed and constantly crashed was denied RMA service, because they didn't discover issues, while testing it... on a fking i3 7300 with GPU utilization below 75% in Superposition.
Fk Asus, seriously.
Asus has been a dumpster fire for a few years. Sucky warranty service and cancer bloatware (e.g. Armory Crate) are status quo for these dullards.
So far my Asus GPU is fine
@@anydaynow01 You'd really wish their up-their-ass behaviour was forced by chip shortage.
Considering the insane price hikes we’ve seen recently from brands like ASUS they should be much more on it. Motherboard pricing has gone INSANE in the past 5-6 years.
Yes!! $500+ for a consumer grade socket board is utterly ridiculous IMO, that's like top end dual-socket SERVER board territory. (Like, 7 PCIe x16, 16 DIMM, 12+ SATA, 2+ SAS headers, etc)
To me, an upper level HEDT board (with 7 PCIe x16 slots, 8 DIMM slots, 10+ SATA ports, etc) should be around $300-350 or so,
an upper level consumer board (4 PCIe x16 slots, 4 DIMM, 10 SATA, etc) around $200,
$160 for 3 PCIe, 8-10 SATA, $100 for 2 PCIe, 6-8 SATA, 4 DIMM, or $50-60 for 1 PCIe, 4 SATA, 2 DIMM.
to be fair, most higher end intel boards have always been pretty expensive.
I'm keeping my Z370 for $230 forever
There hasn't been any price hikes at all, they're cheaper than ever. You might be mistaking it for your country's inflation, or your own tastes increasing. You've always been able to buy overpriced motherboards.
@@carbon1255 at the low end you are right but at the high end they have inflated massively. A godlike or similar board has easily doubled and in some cases tripled in price since say 2015.
I’m glad you are addressing an issue that may have potential tragedies. You, Gamers Nexus and other platforms that publicly reported on the problem are right.
your
@@Dany1239⠀
you're*
@@Dany1239 yeez wo cares!!
actually that's not due to a "safety" bypass, I'm a SMT op lvl 3 at a major tech company and can tell you that's on the engineers for both the pick n place and Automated optical inspection machines. AOI will call out the chip being the wrong orientation IF the ref image and designations are correct and the PnP machine itself will halt if it detects the chip's BGA/legs/lands are not matching ( which it won't if loaded/ programed wrong ) The ops will be non the wiser unless they have some deep experience like we do. Truth be told majority of operators come in with no experience.
well, even if you have a operator without experience, this security systems should detect it anyways. whats the point for a security system if it can detect, that there are differences in the layout, but you still keep producing. if you program such a system, you have to test it on the way, if not, just stop programming this system. you can be the best programmer, but at some point you have to run tests to see if it realy does what it should do. at some point they realy f**ked it up, maybe some systems wherent even working and the knew it or the systems where working incorectly because nobody tested them
@@georgwarhead2801 There is no such thing, the vision of a PnP machine relies on the engineer to give the part the proper designators. What they do is select a close match part and then modify the size, and leg/ mark positions. If that's wrong and they didn't mod the designations then it will not halt on said part. Also if they did not double check the part/s and double check the layout/ schematic you won't know it's reversed and when a new proto board reaches AOI, they use that board and if QC has a flawed layout, they are going to image the wrong orientation and use it for a "good" reference image.
What Asus did was after the flood of complaints they put a board under bake test to simulate product life in a short time span but at a longer testing time and it sizzled prematurely before any other part failed.
One more thing, it could be down to said part being a alternate part and said part may not have a pin 1 mark. It could rely on text orientation to id the position. If it's a alternate, the text could be 180'ed by the manufacturer and the QC thought of just turn it the other way.
It happens, I catch it every new work order.
Yeah, I've seen so many people just sit there and click ignore without even paying attention to what was on the screen. One time, the fiducial mark didn't detect properly, so pretty much all components were marked as defects and they clicked ignore on every single one. I asked why they didn't just reload the board in the correct orientation, they just shrugged their shoulders. I've also seen several instances where x-out boards were loaded with components and treated like normal product.
ASUS has been my go-to brand for over a decade. This dramatically shakes my confidence in them
I mainly invest in older hardware so I can continue buying asus stuff with relative confidence thankfully lol
I'm fed up with their drivers, next build I'm gona try MSI motherboard.
What brand isn't bad with this
I won't be buying ASUS anymore.
Same, i always overpaid foar "Asus quality"
Scaring your fans into buying GPU's at ridiculous prices saying they wont go down anymore when 2 weeks later they dropped hundreds isn't much better Jay.
Well, jay is not an industry insider. Hey may have contacts in the industry, but that doesn't mean he KNOWS when price drops occur. In fact, he usually mentions, that what he's saying is his theory / opinion and not to be taken at as fact. I'm guessing you refer to the price drop in 30 series cards, that happened a few weeks ago. In that case I totally understand your frustrations and also why jay said, that it was a good time to buy before that. Nvidia has NEVER done anything like that before. A price drop this massive is unprecedented in Nvidias history! So based on the data, that was available to jay, it was a reasonable assumption, that price drops wouldn't happen.
@@Kingofkeks no stop it lmao jay literally said he heard from his connections that he KNOWS prices wont drop anymore and if we dont buy now we will regret it and insulted anyone who thought differently making multiple videos going on a rant begging us to buy cards and if we didnt he just called us every insult under the sun. stop defending this guy. its sad how wrapped up u fans are.
@@edswanson4135 nd he still hasn't said a word knowing the fans that trusted him lost hundreds and hundreds of dollars... he has no problem insulting everyone calling them wrong but when hes wrong he's silent. nobody takes him serious. i feel bad for his fans that didnt know any better. never trust this guy.
@@edswanson4135 that's probably because his sources didn't think that a drop would occur. Again Nvidia has never done this before. They have been known to highball their prices. Jay said in another video, that when Jenson announced the 20 series cards at gamescom he upped the price of the 2080 literally last minute by 50 or 100 bucks. A memo that went out to AIBs the day of the presentation had the lower price in it that had been shared with them before.
In the end what we do with advice we receive on the internet is our business. I guess you took it to heart and went out and bought a GPU. Chalk it up to bad luck and move on with your life.
@@Kingofkeks Jay profited on giving Terrible advise. And Called everyone Idiots. While i don't think he is this stupid to think Prices wouldn't go Lower... Worse thing is he Never apologized.
It's like NZXT had an issue with a case and now everyone else is like 'hold my fire' it's very odd. For me it's at the point where I wait months after a launch to see what is ok and what requires the fire department
Nzxt then gigabyte…now asus
As I work in an electronics factory, when testing boards that I build, our test stands test for this exact thing. Our “Lady Bird” does exactly what jay said. It does a high speed visual inspection of every part that requires a specific direction to function correctly…. That being said, during testing, we do still find bad parts and/or incorrectly installed parts. It’s quite a little fireworks display when something pops. I’ve seen capacitors blow and IC chips just simply self destruct(blow apart).
Do you know if pick and place machines can remove components? Could Asus run these boards back through the machine and easily correct the problem?
@@Mr.Morden From my experience the wrongly oriented part would have to be manually removed and replaced. P and P machines place / insert the parts but the soldering is done on a whole separate machine.
In my (ancient) day that would have been a (tin + lead) wave soldering machine but with modern non-lead solder I believe the process is more like an oven since boards are 'pre-tinned' now.
And I've seen the results of incorrect electrolytic cap placement as well - the resulting explosion can make an actual crater in the PCB! 😱
@@Mr.Morden they most likely can but you still have to clean up any solder left, and you risk contamination of surrounding areas of the board. So it is probably faster and more reliable to manually desolder the components, clean the board and run it through p and p.
I worked RMA for a distributor and every motherboard that were sent in went past my test station. I had some interesting motherboards that were returned as DOA, but when I tested them I would hear a pop, see a faint trail of magic smoke, feel that smell of electronics un-lifing itself by electrocution and then they posted and booted to the test OS...
In those cases it was usually a surface mount capacitor that blew up. It had failed and short circuited tripping the OCP (Over Current Protection) or OPP (Over Power Protection) in the PSU which caused that to shutdown. Well my test bench I had an industrial PSU that had none of that and could push a heck of a lot of power, so instead of the PSU shutting down it blew the capacitors off the board.
Not having OCP or OPP did also result in the occasional chip to burn to a crisp or a trace that acted as a fuse, but it sure made it easier to see what went wrong. Just follow the smoke! Then I just had to take note of which capacitor or component had blown up and forward that to the manufacturers RMA guys.
Having said that the smell of magic smoke was something that also could tell you immediately when a customer really had a dead motherboard. You open the antistatic bag and smell magic smoke you kind of knew the board was borked.
Question was if the customers description of the problem was true. Some manufacturers would only test for the fault described. If it passed that they would then return the motherboard in it's current state and with a bill for shipping and trouble shooting. So if the customer claimed DOA, or Dead On Arrival (hands down the most common description) it better not pass post or it was just a waste of time sending it to the manufacturer.
This was not obvious to a lot of customers. To them a motherboard that passed POST but would crash the OS you tried to boot was a DOA. Some claimed DOA when there was an I/O port that didn't work or when a memory slot was broken. But actually writing down what the problem was took to long so they just called it DOA.
Sorry, got a little side tracked there. My point was that a PSU capable of pushing enough power can help diagnose ailing electronics. Just be aware that it can be quite destructive.
the problem is if the haed hanchos upstiars say get the product out and put the rest in a bone pile as Microsoft did with the xbox 360 then this will happen here. alot of companies do this crap for a living. To build a safe tank costs alot of money as the bean counters cringe at that as do the consumers seeing the sticker shock. Most common sense high iq consumer will say ok this is good and this is crap here. I had gigabyte msi and asus and asrock products in both amd and intel flavors and nvidia too including OEM makers like HP and sony as well. ASUS isn't immune to defective prodcuts. It's just thier turn on the firing lines.
Love the new set!!! Shame it had to be used in a video such as this and not a showcase but it's important to talk about these things!!!!
Whats more embarrassing is telling your fans to buy gpus now because they wont go down in price then a few short weeks later their hundreds cheaper
“You either die a HERO or you live long enough to see yourself become the villain.”
Just sent mine back to Asus with some pretty obvious issues. They sent it back pretty fast. I emailed them and they said there wasn't a problem with the board... They totally didn't troubleshoot my board cause the issues were pretty clear.
Sus is quite literally in their name
Quite literally 💀
Asus is mad sus 👀
Asussy
What's more embarrassing? This? Or freaking out on your fans to buy GPU's cuz they're the lowest they will ever be calling them names and telling them they'll regret it if they don't then not even a month later you could of saved hundreds if you waited.
Had this been a Fractal product, all affected boards would have been taken out of circulation and replaced with new ones or refunded to the customer months ago. ASUS should be ashamed. There's no excuse for dragging your feet when you have a product in circulation that could be a fire hazard.
yep i think fractal does a better job at recalls compared to asus
Like Jay said it boils down to the money that they would have to spend.
Fractal are an example, had a misaligned dust filter on my new Case, they shipped a new one in 2 days (received 5 days later but that's just Fedex getting lost.. like always).
Also heard about the recall on the fan hub too, they reacted so fast when it happened, when NZXT took months for the exact same issue.
@@allynlewis7093 Losing their image should be worth more to them I think. This has made me at least decide not to go ASUS for my next build that I am planning with AM5.
I have been an ASUS fanboy for years, and always held a firm conviction that they were to be trusted. I didn't even look at other brands for GPUs and motherboards. this has caused me to really really reconsider. Asus is a company like others, yeah, but I am still, well, dissapointed. If customers aren't worth more than this to them, I won't shill out the extra their stuff usually costs.
@@daghostds theyve sent me so many parts no questions asked they'll get my money forever
It's a shame. Companies like NZXT and Asus only appear to "do the right thing" when there's exposure and public pressure. When a company values your life less than a piece of replaceable hardware, you might wanna reconsider your purchase.
On what logic did you base your opinion on?
Without a single major youtuber making a video, ASUS went right ahead and issues a recall. It was not because of Jay, Hardware Unboxed/Nexus or Linus. ASUS understood they sent out defective products and wasted no time to actually repair the problem.
@@FOGoticus You didn't watch the video at all, did you? You're just here to comment. ASUS did not go "right ahead and issue a recall". That's BS. And if you don't understand what a recall is, that's okay. But it shows even more that you didn't watch the video. Jay even explained it in this video at 3:28. Hell, Asus didn't even know the range of serial numbers that were affected by the flaw. Apart from that, I don't just base my statement on logic and experience from others, but also on personal experience. I don't know where you get your information from, but I would get a different source if I were you.
@@PrimeRsoul It literally was submitted to the consumer safety commission - they were just incredibly late in their release statement which just arrived recently.
Asus in the meantime did officially proclaim the issue and took back any boards with the specific product number associated with the potential hazard boards (which Jay falsely claims they didn't have, but they did). They also fixed the issue on any board produced after the issue was discovered. And now that the US consumer safety commission released their verification of the recall, it just further ensures everyone hears it even if you missed the official Asus statement back in december. Asus has been retroactively taking back boards and replacing faulty ones since day 1, as one should with any recall. Have had experience with them for a decade and they always replace parts no questions asked.
That's the trouble with just watching Jayz2 content and taking it for pure truth. Often times context is missing or misinterpreted or his views are rushed with no time to dig into details because VIDEO MUST COME OUT ASAP WHILE CONTENT IS HOT
Aint the first time blindly listening and not fact checking has spread misinformation and poor bias judgement.
@@PrimeRsoul Sure bud. If Jay doesn't say something specific, we're all idiots in your book.
@@FOGoticus A lot of major PC review sites and RUclipsrs covered this issue. ASUS acknowledged this issue existed, which presents a fire hazard, in December, but it took until August to issue a recall. I guarantee you they did everything they could to avoid having to do that and they submitted a "voluntary recall" only because they were about to have one slammed down on their heads involuntarily.
Just look at Peloton and the PR disaster that ensued when they took the idiotic approach of forcing an involuntary recall to be issued and then fighting it.
ASUS did this because they ran out of excuses and could no longer lie their way out of it by minimizing the scope of the issue.
I have my ASUS Hero mobo in my NZXT H1 case and a Gigabyte PSU. Should be fine.
Don't forget to throw in an msi mag coreliquid aio. Gotta keep that cpu nice and toasty
F
Nice combination! I hope you are keeping your PC in a fireplace.
The Trifecta, of all "Oh $hits" . haha
Don't forget your 3090!!!!
I recently had a Corsair PSU malfunction and fry my entire PC, almost causing a fire. I'm rebuilding now, and I almost bought this board. I'm glad I saw this video - you might have prevented my apartment from going up in flames, or otherwise causing me to lose thousands of dollars (again).
Thanks for putting them on blast, and also letting us know.
if a corsair PSU fried your system, contact corsair. there warranty covers all damages incurred by there product failing (assuming it can be verified)
Curious to follow this and see if in fact the Corsair warranty helped with damage to other parts. Suppose this depends how old the PSU and other parts are? I almost went with a prebuilt partially due to these types of horror stories and wanting a single warranty covering the entire system.
@@jmd1980 they replaced all corsair components and reimbursed all parts at current market value. So I'm at a massive loss still. What's worse is my replacement parts are having issues now, so I have to do more RMAing. It never ends.
SERIOUSLY?
Since at least the late 80s ASUS has cut ever corner they can, then keep cutting corners. They keep getting caught doing this, and for some reason people think it is the first time, even though this is almost a yearly occurrence. In the late 90s until at least the mid 2010s they had in their legal documentation that they can replace any part with a functionally equivalent part.
In their most popular boards I saw a few instances where they replaced the flashable BIOS with a write once. My uncle got one of these. He wanted to put a bigger hard drive in his computer, but it required a BIOS update, and we couldn't, "for some reason." We had to go to a computer shop and luckily they had spare flash BIOS chips. Other people with the same high end board were finding their solid caps replaced with normal caps.
I stopped using ASUS boards after I put together a computer and was having troubles getting all the cards to work properly in it. The Northbridge supported 4 PCI lanes, and the ASUS board had 5 PCI slots. It was listed that slots 4 and 5 were a shared lane. That was actually a lie. I followed some of the traces to learn that slots 3 and 5 were shared lanes and slots 2 and 4 were shared lanes. They cheaped out by not running traces for all 4 lanes.
Not only that, but they cut corners on the power delivery making one of the 5 volt rails very unstable. This wasn't just my board either, it was a widely reported problem.
ASUS gets caught every 1 to 2 years on their laptops cheaping out on important components.
They have been doing this for over 40 years!
What I don't understand is Linus and other RUclipsrs seem to keep making excuses for ASUS' constant poor behavior.
this is why i like jayztwo cents, hes not afraid to say something of fear of loosing sponsors. we do know when a company hides things and when someone speaks out, it just makes us want to watch them more.
"Now, should we initiate a recall. Take the number of vehicles in the field (A), multiply it by the probable rate of failure (B), then multiple the result by the average out of court settlement (C). A times B times C equals X. If X is less than the cost of a recall, we don't do one."
My first one had an inverted cap. I returned it (Amazon), waited one month and ordered another one and that one came in with the proper cap orientation. Thanks to Jayz and Buildzoind I was so pissed when I randomly saw a video about this and found out my cap was inverted, thankfully was still in the return period. Great board apart from that bad batch. DDR5 6400CL32 stable here.
I'm convinced we will be seeing a lot more electronic failures/qc issues coming to light across all sectors of the electronics sector from products made during the height of covid. Working at a electronics repair shop we are already seeing phones/laptops failing seemingly prematurely after only a year or two.
Yes, QC and component manufacturing quality went down quite a bit. Even more so, many products that would normally be built with higher end capacitors, converters, mosfets, etc. are using slightly lesser ones than they have in previous years. It's the nature of the beast and I don't actually blame a single manufacturer for this since it's a widespread issue.
It touches all industries that involve complex circuitry. I work in the powersports industry in the US on a global brand. The QC for both the electronic control bits and mechanical hardware has gone up a ridiculous amount since about Q2 2020. And I don't see a relief to this issue for at least a few years to come.
And it's not gonna end once the pandemy ends; many other factors have kept pushing the economy down, corner cutting is still gonna be pushed by the corpos that can't stand not having bigger profits every year.
@@tiagotiagot That's not consistent with the facts as we understand them currently. There is plenty of greed and unnecessary cost cutting to go around so I'd argue it best to avoid admonishing someone for something they didn't do. The reality is, chinese manufacturing lost a good chunk of its workforce starting in November of 2019. Many of those people will never come back. Some due to loss of life, others due to other opportunities, even if limited. Combine that with factory closure at any level, especially for weeks, and the production capacity and quality drop is present for a very long time to come. Beyond that, they have been put under tremendous pressure to meet a demand that realistically, they can't. Many of these companies seeking components aren't cost cutting, they are simply buying what is available or, at worst, trying their dead level best to keep pricing and margin the same so there isn't an immediately obvious impact to consumers. Even more so, a particular model of IC might have higher failure rates than it did only a couple years prior due to all these contributing factors but that's typically not something immediately apparent. Even choosing the highest end ICs isn't a guarantee of reliability, especially now.
It's always more about saving face and saving money with these companies than it is about just simply doing the right thing. And it is ALWAYS, without fail, "just a small number affected by this". I'm just sick and tired of the status quo.
So far with all of my builds in the past(current one included), ASUS is the brand I trust the most when it comes to motherboards.I hope they get their things fixed because their products are amazing.
they did fix the problem immediately after the issue was found last year. They also publicly called for people to return their boards and provided specific model number for the affected boards (Jay directly lies and says they didn't have the number, Idk why he'd say that).
The recent recall announcement is just a delayed response from the safety commission to ensure that every single board has been returned. Asus did file for it last year, but evidently some people didn't return their boards so the recall is brought up again now.
I'm a little shocked you're surprised at how much influence the bottom line has.
The only company that doesn't cut corners is a small company that can hardly afford it.
I've bought nothing but ASUS motherboards over the last 15 years. I'll have to seriously consider my options next time I build a PC.
Gigabyte is a solid choice in terms of motherboards
@@w0lfy340 I've gotta agree, the last problem free Asus board I had was an am2+ in the late 2000's. I had both Asus and gigabyte socket 775 motherboards. eventually the southbridge on the Asus board would overheat when using SLI. so when ddr3 finally released I went with a gigabyte ud (because can confirm they're pretty solid) and had 0 SLI related motherboard issues, or any other issues and it lasted the generation with lots of stuff active at the same time overclocking, raid ssds, 32gb ram which was pretty good for ddr3. I'm currently using an aorus board and other than some auto overvolting that you can change, it's pretty solid.
There is nothing wrong with Asus, just Jay misinterpreting information (which seems to be rather common these days). Asus found the issue in December, made a public statement about it and took back all affected boards no questions asked, and corrected the mistake on future boards since then. The safety commission just recently made a public recall announcement to make sure every board has been returned. It's quite common procedure to make a double-awareness statement right when the issue is found, and then 6-12 months later.
Jay just wants the heated discussion I guess it brings more views and interaction (quite evident from scrolling through comments, I'd say. Nothing brings people to their keyboards like a good ol controversy topic).
Asus is fine. They had one issue on a small production line of a certain board range. They proclaimed the issue immediately, took back boards, fixed the issue. No questions asked.
Not like other companies who need multiple hazard encounters, report filings, tech tuber investigations etc before they do anything about it.
In my experience, Asus doesn't wait around if critical hazards are discovered. Can't say that about some other companies. At least personally I respect their no-questions-asked return policy.
@@Real_MisterSir it took them 8 months to make public statement and ~10K boards are effected so its not a small number or time.
@@PH0T0N They were made aware of the issue, they made an official announcement immediately and took back any board with the affected serial number and product number no questions asked, and filed the report to the consumer safety commission. Most likely not enough people were returning their boards so now the commission had to reinstate a recall announcement to make sure all boards were in fact being returned.
Topic aside:
I bought a MSI X570 Tomahawk 2 years ago.
After 1 year it had issues with the ethernet port and USB ports. Sent it in, waited 2 weeks and got a "new" refurbished board in exchange.
1 year forward to yesterday and my ethernet port isn't working anymore. Again.
Only thing now: the warranty ended like 2 weeks ago.
QC seems to have gotten so bad.
I've never had issues with Mainboards before (and usually I bought way less expensive ones) and now I had the same exact issue on 2 boards of the same type within 1ish year on both of them...
As someone with an ASUS mobo and GPU, this definitely shakes my confidence and trust in their products.
Yeah
6:44 It's like in the movie Fight Club, when he's saying the same thing about the car company he works for - If the cost of the recall is more than they could potentially pay in court, they don't do one.
Exactly what I thought of as I was listening to Jay!
I remember when ASUS had this international warranty that helped me when I imported a laptop to my country (México) and it came with a dead line of pixels, several years later, I received a mail saying they were cancelling any international warranties, no matter I legally imported an ASUS product paying the customs fees (something charged automatically if one uses eBay or Amazon).
I get it if we talk about region-locked products like years ago with consoles or DVD players, but the technologies between México and United States are almost the same, but Samsung labelled their TVs with different serial numbers, making replacements from United States useless here in México, no matter both countries use the same TV encoding.
You may not care about this, but believe me, your warranties are far better than us, they repaired my laptop in three days because the "international" warranty, but any product sold through an autorized retailer would have a bad warranty service (I experienced with Samsung and a dead battery for my buds, I had to change the batteries by myself).
I bought an ASUS set of Earphones from Amazon in 2020 that was touted as ruggedly built etc, that broke within eighteen months. ASUS states I would have to send the product to Italy (from Australia) to have it replaced, when I could have sworn it was supposedly Internationally covered. Be careful when purchasing products online that the retailer sources overseas.
I'm sorry Mexico doesn't have better consumer protection enforcement. Some of the bad with Mexico is probably our fault too, so I apologize for that for what it's worth.
The recalled motherboards have part number 90MB18E0-MVAAY0. Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging .
Given that theese are DIY Motherboards you have to check yourself , the Dealer may know that he sold an MoBo in that SN range but dont have your adress unless you ordered it online
IIRC not enough customers returned the MBs when Asus did this volunteer recall. So now they got a government agency to issue an official recall, asking customers to PLEASE return those motherboards. Asus changed nothing, the serial numbers that are recalled are still the same.
Finally a sensible person. I really don't get why Jay rushes to opinions so quickly, just look at how many people his voice influences. Asus did officially announce the issue in december, they did announce the exact model number affected, they did take all boards back no questions asked (as they always do), and now it's been made public again with a safety commission recall announcement to ensure everyone returns their boards. And the issue was resolved on all later boards, which Jay for some reason avoided to mention..
Way to make a good company look like a bad guy with pure word spin.
But then he couldn’t make this video
Its not evga so what does he care dragging them through the mud?
On that Ford Explorer/Firestone thing, people were running with their tires so low that you could see it. In the heat of summer hauling butt with underinflated tires, like they were hoping to get a payday. Another thing, if you roll it because of a blowout, you can't drive for .
When i built my PC in February I had to send it back twice due to this issue. In a midst of frustration i gave up completely on this model and opted for Z690 Extreme instead. I still sort of regretted unnecessary spending, but now watching this video it kind of alleviates a little of that.
BTW this whole thing reminded me how aggressive ASUS and it's minions like Derbauer (which i'm a fan of otherwise) pushed Gigabyte to the corner for some OC records, all the while ASUS was selling the 700 EURO Z690 APEX with broken memory potential worse than 180E MSI PRO.
Asus has guts, i give them that!
Video aside, the studio looking damn good!!
Jay, you're giving me "Fight Club" flash backs with your recall cost explanation... lol
I’ve only ever owned ASUs boards , and I try and support ASUs with other products. I never expected to hear this , first time I have some doubts. Time to reconsider my stance.
Why do you write it ASUs instead of ASUS or Asus?
The fire talk made me think of the one time my place got close to being burnt down. I had fire shoot out the back of a power supply that sounded like a jet engine! Lucky I was at the desk when it happened, and lucky my window curtains were pulled open or they would have went up in flames...so this is a reminder for ppl to make sure to dust out your power supply as well!
Correction. Asus did file for it back in december, specified exactly which boards were affected, etc. It's the US consumer product safety commission were the ones who only recently released their statement about it despite Asus already making it publicly known last year.
The mistake was corrected, and the new statement just means people can still retroactively send back their boards in case they missed the old recall.
It's still very strange to think an issue like this could have happened, on one of their flagship boards. Seems more like intended sabotage to be honest, because the tools they'd require to make the quality assessment has nothing to do with cutting corners. They already have the hardware and actively use it on every single board - as do all manufacturers. Someone would have had to actively disable it or in other ways cripple the system for that specific model number range of boards.
I'm still with you on the note that I hope it didn't cause any harm to unaware users.
So all mobos are in compliance with proper orientation since this occurred? (very rare occurrences notwithstanding). Only hearing about this now. Just bought a z690-e about 2 weeks ago and I can't really tell the orientation of the capacitor in question on my mobo.
@@PapaProne yes and you can even see in the recall specification the model numbers specifically refer to year 2021. After that they (to public knowledge) have all been fixed. The recall aint for new boards, it's only a reminder for old boards.
@@Real_MisterSir Got it. I found the orientation of mine just in case and it's correct. Never realized that could even be a thing. Mindful for the future for sure!
@@PapaProne yea somehow these things happen from time to time, always good to be aware when buying newly released boards / hardware and check with forums from time to time.
As a long time Asus user (15 years now between multiple parts including my current z590 build) this really makes me rethink purchasing their products again.
Jay: "why does it take companies _so long_ to protect you, from fire? and death?"
me: "idk, ask Samsung."
what about Samsung 🤔 as I look at my Samsung phone and monitor
@@jesters1gamble201 Samsung phones were catching fire and (or) exploding because of defective batteries if I remember correctly
@@sidepiece8344 isnt note 7 got recalled like really really quick? Like not even 6 month quick?
@@Ahfeku Other phones also had battery heating issues. We just replaced my wifes battery because it was constantly over heating. When we opened it up the battery was very swolen and damned close to exploding. Was a Galaxy 7 2ish years old but the heating issue started right after warranty ran out
@@jesters1gamble201 it’s been a few years look up the memes on the note I think it was the 7 I may be wrong
It's a real shame! Asus once a heavily sought after brand for motherboards. I never thought they would be in question for QC or the lack of. Good looking out Jay!
Hmm, since the beginning they've had bad capacitors and all sorts, they just happen to be far better than their competition even with all this.
The constant issues I have had with ASUS products has completely soured me on their company as a whole. It’s a shame because they used to be so good.
Just a bit more info on the 'failsafes' that would have had to fail for this number of boards to be let through.
The 3D image stuff that Jay talked about is known as AOI (Automated Optical Inspection), and depending on how Asus does it then there may have been a human error component. I work on an SMD line where the inspection software will inform a person that a board needs manual inspection. If markings on a component are not printed properly by the component manufacturer (which happens a lot where I work), the sourcing for the component was changed, or even the colour of the component casing is absorbing/reflecting light too much, then you can get a lot of false negatives. All it takes is for the inspector to be having a bad day, seeing a list full of known false negatives, getting impatient or zoning out, and passing it on as good when it should have been marked as non-good.
The place I've started working at wouldn't be nearly the same scale as Asus, though it deals with more 'risk to property and human life' stuff. A class system is used with Class 1, 2 and 3 'definitions'. Class 3 deals with potential lethal situations and therefor has far more stringent dimensional accuracy requirements relating to component placement, solder fillets, etc. I would have thought GPUs were Class 1 or 2 which have laxer requirements, but a commenter has corrected me on that. That being said, a wrong polarity should always be double or triple checked by an operator no matter what class requirements are in place.
No way are they Class 1, GPUs are AT LEAST Class 2. Class 1 is for stuff like children's toys and singing greeting cards.
Depending on requirements, they might even be Class 3. Electrical interference requirements can push a board from Class 2 to Class 3, simply because the acceptable level of interference is so low.
Class 1, 2, and 3 are just for categorizing tolerances. Health-critical systems are required to have tighter tolerances, but if Hallmark wanted to, they could very easily label their manufacturing briefs as Class 3 and every link down the chain would have to follow it. They'd charge through the nose for it, too.
@@buca117 Cheers for the correction then. Probably shouldn't have worded it as "most likely" since it was more assumption in that specific area than any experience I had. I also didn't consider the marketing aspect of it.
Finally someone has the balls to say something against the big boys like Asus, media took aim at Asrock and they didn't even had a issue.
Hmm, "do better" does not come from someone with big balls.
What happened with ASRock? I don't keep up on all the drama(since 85% of it isn't on this level of legitimacy).
I haven't thought about the good 'ole Ford Exploder in years man! Thanks for bringing me back...
I contacted them back in Mid December about this issue they blamed me said it was user error and now that I contacted them again when I heard about this they expected me to still have the motherboard and to give them the serial number to the product what a joke let’s shame this company till there’s nothing left spent a ton of money on that board And their products
I had an RMA with Asus last year, bent pins on a cpu socket, cut off a mem channel. A Tuf z390 wifi motherboard, purchased open box through a 3rd party amazon seller.
Emailed asus to ask for rma, they said sure, Paid shipping, got a reman sent back a week later, no issues.
I love how Jay is super critical even of companies that are sometimes sponsors of the show. I remember this happening with Nord VPN. Keep doing what you're doing Sir.
In the past at work, we had an issue with network cards frying when the cards at the time were several hundred per cards, we later found out there was an issue with the batch or several batches that were sold. Thankfully it was just the card, it didn’t fry the systems, and the cards failed quickly after the systems had been powered on.
ASUS fell into the trap of trying to offer the most cutting-edge products and neglecting other important things like safety and QC. My most recent experience with the ASUS Strix Z690i was messy. The MSI equivalent was most better.
except if you compare actual performance when both work. HAte to take asus side in this but 120C Vrm temps is not "most better".
Yep how times have changed, I remember a time when Gigabyte used to be everyone's goto brand for mobos, then Asus took over that and now it seems its MSI's turn.
I remember when I had issues just getting my laptop when it was my main Pc repaired under the extended warranty Costco had on it. Asus kept saying my dad had to pay to fix it when it was still covered under warranty through Costco. When they finally accepted it. It took me almost a whole MONTH to get my laptop back from a broken hinge that cracked resulting in me not being able to bring to school. First and last product I ever buy from Asus.
I worked in aviation electronics board manufacturing. ASUS or whoever made the board had to be getting failures with their board inspection cameras (poor yield) and they had to turn down the sensitivity or just ignored the failures.
THIS
As someone that work as Asus Service Provider or (ASP), I’m not surprised that it took them this long to recall anything.
Asus reacted immediately and recalled the affected boards last December. Only the US consumer product safety commission took 8 months to do the official and public recall, not Asus' fault.
I heard about the recall the other day and wasn't sure if you would end up covering it or not. It took Asus way too damn long and is giving me hesitation when it comes to AM5. Had been planning on getting either the X670e Extreme or the Crosshair Hero but now i'm not so sure.
just search for ASUS DARK HERO STARTUP ISSUE. The issue has been discussed on the Asus forums for almost a year without Asus providing a satisfactory solution to the issue.
Z690 is an Intel platform. AM5 is an AMD platform.
@@RUclipsr-jz5nd The platform is COMPLETELY irrelevant to the improper placement of components on the board.
I'm well aware that it's an Intel platform as opposed to AMD. I'm talking about poor quality control and customer service from a company. And those factors leading to my hesitation in buying an Asus motherboard here in a few weeks.
@@HalfUnder I think others misunderstood when you mentioned AM5 and equated it to you saying you were not confident in AM5 as opposed to Asus' ability to handle the platform properly.
12:59 "you've got some trust to start rebuilding... trust me" 🤣
I always recommend Asus, and if they had this issue and immediantly got on top of remedying it, I still would. After seeing how they dealt with this, I don't think I can.
I sent mine in right away because of your video. confirming mine was wrong. sent pics to ASUS and RMA was made, a few weeks later i had an all new mobo. this time it was good and I've had no issues.
Thanks for all the help and work you put into your videos
9:35 that happened when i was 4 years old and I remember hearing about it. That was the first company (firestone) that was ruined in the back of my mind from an event like that
Wow first I'm hearing of this. Doing a new build and almost went with this board but switched to MSI last minute (MOBO and GPU). Glad now I did. I think ASUS is letting their concerns of their brand get in the way of their actual quality and service. Since the ROG logo is the main reason people spend more on these parts over another brand imo.
When I built my 2nd PC I had to take back 6 Asus motherboards with an ALI chipset for a k6-2 cpu.
I went YEARS refusing to touch Asus and just finally started using them with my last build, Asus tuf case and motherboard for a Ryzen 3600.
No issues, thankfully.
Yeah this is serious especially when any fire can lead to crazy acreage fires anywhere in California.
No electronics company wants a mass casualty tragedy event due to fires nowadays.
Do better companies. These fires are no joke, and they could affect people you know. Profit means nothing if the profit isn’t helping to protect or feed humanity itself.
Good on you Jayztwocents for covering this story.
MSI is so far the only company I trust (from personal experience) Gigabyte, Asus, and Asrock have all given me issues in the past. It kinda sucks to be limited to one company. I wish they would all do better
In one aspect msi surely dominates: in a software for example it worked flawlessly on 3060 ti non trio gaming and 3070 suprim no lags awaits or other freaked things. Gb rgb fusion and asus armoury crate are screwed up. But gb and asus are taking an offensive in the hardware aspects (especially asus from its great AI bios etc.) where msi is sometimes worst from these 3 brands.
So, it's like this:
ASUS and GB: Hardware both and asus's bios
MSI: software (dragon center)
I prefer gb and asus than msi bcs of hardware but ngl i would take asus boards bcs of this great and managed bios :) AI OC and many many others. Oh i forgot about asus bonuses like q-latch for m2 disks and PCIe Q Release and therefore i appreciate the asus boards most.
@@iamrubinot42 i did an update on my Asus. It was the chipset and realtek updates that AC said were important. Once updated I had the forever load wheel next to my courser. No matter what I did or forced to close it never went away until I did a rollback. At first I figured maybe something messed up during the download so I tried 3 addition times with the update getting the same response each time. Asus never got back with me on the issue despite multiple contact attempts. I guess everyone has their personal preferences based off of their personal experiences. Mine just happens to be the best experience was with MSI for helping during troubleshooting issues.
I've used Asus boards exclusively for the last 20 years for my builds, and I have never once had an RMA. I've still got a P4 build in the closet that is fully functional. I've also got 2 B550 boards and an H670 in current use without issue.
Edit: H670 not B670.
So from what I've found is Asus conducted an internal investigation to find the extent of the affected boards, then decided to just be safe and recall them all. Also Microcenter and Newegg and Amazon do track serial numbers you've purchased and will send recall notices to you for serial numbers listed in a recall. I'm shocked it took this long for the total recall but it does not surprise me entirely. Thanks for covering this issue!
No one is perfect. Even Asus. I still love their products. 🙂
That's no explanation for doing nothing over a life threatening issue.
@@antonicholernik1747 They did something. Asus reacted immediately and recalled the affected boards last December. Only the US consumer product safety commission took 8 months to do the official and public recall, not Asus' fault.
Recalls are all voluntary in the US. An example of this is that there's a design defect with the side saddle fuel tank design that existed on GM trucks from 1973 to 1987. If the truck got into an accident and the side saddle fuel tank ruptured, it could catch on fire and the people inside the truck could burn to death. Yet GM managed to avoid a recall on this. They're still facing lawsuits to do with this to this day.
All companies do cost benefit analysis if a recall will cost them more then the lawsuits being filed. And apparently Asus did that, and that has to be the only reason why they didn't announce a recall until now. It's cheaper to settle the lawsuits then it is to recall every defective product.
On another topic, I prefer to enable ErP so that hibernate sets the system to be fully off. The only way to then turn it back on, is to push the power button. It's great to prevent it accidentally powering itself back on by the mouse moving or a keyboard button being pressed.
I find it really disturbing that, in this case, with health of customer being on the line they choose to go down that road. Cutting corners during production for the profit of it... We really live in greedy days.
I work on the medical industry, we are regulated by FDA, THE most hard pressed administration body in the world. We are also regulated by other groups around the world such as NHS, Anvisa, you name it. There is no such thing as “voluntary recalls” for our products, since you can be misdiagnosed or die if anything isn’t correct with our products. However, any time the word “recall” is said, it is a nightmare for absolutely everybody. Not only because of financial loss, but because we have to retrieve the affected product (or request it to be discarded), backfill it by inserting that whole recalled set of products within the current production schedule and/or provide alternate products of equal characteristics to cover what health providers need for their daily services. Usually the process of investigation for recalled item takes anything from a couple days to months, depending on how simple or complex is the product, the failure or the scope.
Now, I do not know how Asus handles defects with their products. I would think they are already working with the Z790 and had allocated almost all their product development resources to the new item. And maybe this isn’t a case of complete disaster as the media is making it sound - your house will burn to the ground, you will die, your kid will die, your pet will die. I don’t know. They should had been able to simulate what the extent of the failure is and made up their minds about what to do - and seems like not formally doing a recall is their answer.
What is wrong, though, and I concur with you, is they should take any complains with proof of this problem with no questions asked. That is perhaps the best course of action. Once again, a product recall is much worse for a company than what makes to the headlines.
Regardless, companies do as agencies tell them, and if they haven’t been pushed to a recall, I wouldn’t blame them, I would blame the CPSC for being lax with the enforcement. It doesn’t take many reports for a medical product or a vehicle to be recalled by either the FDA or the NHTSA, respectively. So bottom line, you might be barking at the wrong tree.
aren't you the guy who said gpu's wouldn't get any lower and begged ur fans to buy now or they would regret it? lmfao and you're telling someone else to do better and acting like u care? LOLOL who's buyin this garbage?
Corners were cut because most Asus boards are no longer manufactured in Taiwan, but in China instead.
The Taiwanese care about quality, the Chinese never did. Whatever safety or quality procedure they can skip to make an extra profit, they will skip it.
Asus really shot themselves in the foot here. How many more companies need to do this before they finally learn that shit like this can only backfire on them?
They had to have known that this backlash would hit them..
good thing this video popped up because I was literally going to buy this bored my next pay check.
Funny how you're telling ASUS to do better when you made multiple videos begging your fans to waste money on GPU's or they'll regret it meanwhile they're hundreds of dollars cheaper now and still dropping.
I work with circuit boards on a remanufacturing site, and when assesing a new product introduction we check for the reported field failures related to engineering designs, right now we have a mandatory update to a product for just 3 failures in the field ever, it's not even clear that it is a design flaw, maybe it was just used outside of it's operating range or the component was defective, but still we are doing the change, I cannot believe ASUS can't just grow a pair and recall ASAP instead of dragging their feet until it was unsustainable.
ASUS doesn't care much because they don't have to. Their market for these recalled boards is for gaming purposes which isn't exactly mission critical and they already washed their hands from having to provide a reliable product in their warranty terms.
IDK what industry you are working in but it's probably more important than what Asus is catering to.
9:29 That entire subject is fascinating if you know the whole story. Basically when the tires are at normal pressure the 1st and 2nd Gen Explorers had a high tendency to roll-over, so Ford's solution was to lower the PSI, but that caused blowouts when towing a trailer. Ford tried to throw Firestone under the bus for "faulty tires". The damages were so great U-Haul ended up banning all 1st-4th Gen Explorers from renting trailers (Mercury Mountaineers were unaffected despite being the exact same vehicle) even though the issues were fixed by the 3rd Gen.
They were both at fault really. Ford 's quick and lazy fix leading to the tires getting much hotter and the faulty tires designed by Firestone. The faulty design combined with the working conditions and severe lack of quality control at their factory in Illinois was the main cause for how big the problem became.
Right now, this message is being typed on my 2009 computer with a P5Q ASUS motherboard and an Intel Core 2 Quad Q9550 2.83 GHz 45 nm technology CPU, G.Skill DDR2 8GB RAM, NVIDIA GTX 970 (updated graphics card), Thermaltake TMG CPU cooler, and AF PWM Artic cooling fans. This computer has remained on 24/7 overclocked to 3.65 GHz basically since I built it as a home server and my office computer. It is on its 3rd power supply, 3rd monitor, 3rd trackball, 3rd keyboard, and 3rd system drive (now SSD). THIS is the quality you should expect from your motherboard and chip manufactures. Sadly, this month I had to stop the overclocking due to blue screens starting to show up, but still not bad after 13 years! So just bought a new desktop with an ASUS Z690, Intel 12900K, 64 GB DDR5, and RTX 3080 that will replace it. Will it go 13 years? Not if that diode is reversed!
FINALLY some big time RUclipsr is bringing this to light! Asus RMA is trash took me to get my $2k laptop over 6 months and even then had to keep returning it because their tech's failed to address the issues. So.... good on you J!
I used to be an Asus fanboy but the last motherboard I bought from them, the Crosshair VIII dark hero, came in bad 2 times, the third one worked and then 2 months later I got the power issue ( the motherboard stops powering up and you need to disconnect the PSU and must of the time flash he bios for it to work again for a few hours), I don't even want to send it for replacement anymore, it is a $500 paperweight now. Asus needs to start doing things better
search for ASUS DARK HERO STARTUP ISSUE. The issue has been discussed on the Asus forums for almost a year without Asus providing a satisfactory solution to the issue.
Really disapointed in ASUS, a brand I have always stood behind, lets see what happens next. On a brighter note really like the current talking head set, assuming this is the new office, hope it's progressing well gents.
I have worked in manufacturing for 22 years on both production and management. cutting corners is extremely common with some manufactures and when the company is caught, its months sometimes years of pointing fingers at other people before they take responsibility. they hope most people will give up trying to get a refund. that way they do not have to cover the cost.
Man, I got a Asus Z690 TUF and videos like these give me anxiety...
Is it a specific model that has this problem or does the problem span between more?
I have only smelled a slight Burning plastic smell when I ran multi-core Cinibench, and of course I shut that down immediately.
From what I can tell it's the Hero series that has been officially recalled.
So there's no reason to just use Z690 as title that's what I hate about YT-ers.
Same here beginning to be anxious lol
This is a good example on why you should take the time and send in your registration info on stuff you buy. As annoying as it is (and potential spam/junk mail ) it can let companies know how to contact you if their is a problem.
Not the first time ASUS has been involved with crap like this. Always try to steer people towards another company such as EVGA if the option is there.
Eh asus is usually is super stable las t 4 boards I've had been using asus boards. Since the late 90s.
Pinto was the leading example of big money dragging their feet till to late and set the ball rolling on recalls. More fires happened with the mid 60s Chevy truck. But without the Pinto squeaky wheel factor no one ever heard about that.
THANK YOU FOR SHINING A LIGHT ON THIS JAY!!!!
PLEASE CONTACT STEVE AND LINUS SO WE CAN GET THE WORD OUT, OBVIOUSLY ASUS ISN'T GONNA REACH OUT TO THEIR CUSTOMERS TO LET THEM KNOW THEY ARE IN DANGER!
I WILL TRY TO TELL THEM, BUT THEY DON'T READ THE COMMENTS, AND YOU KNOW HOW TO GET THIS DONE!
THANK YOU!
OMG, I NEVER KNEW THERE WAS SOMEONE ELSE OUT THERE WHOSE CAPS LOCK KEY WAS STUCK TO ON LIKE MINE!
@@anydaynow01 INITIATE A RECALL!!!
I’ve been building PC’s for about 15 years at this point. And besides my first PC build I have never used Asus boards because I was warned that they have a higher chance of failure and were a nightmare to deal with for RMA. I’ve used EVGA, MSI, Gigabyte, and Asrock boards ever since and only ever had an issue with an MSI board. Which MSI promptly RMAed and fixed the issue. And asrock was able to get me a new back plate shield for an older mother board that I ended up using for a friends build and somewhere lost it. And they got back to me in less than 12hrs of sending an email. Compared to the horror stories I’ve heard I’m surprised anyone that isn’t a sponsored RUclipsr would use them.
I was leaning towards an asus board, but after this ehhhh. 10,000 boards is a major screw up and i really hope that asus does something to regain the consumers trust
on paper its 10k+ boards but as said in the video, some people that should be part of this recall isnt, so i suspect its way more than 10k
I had bought one of these boards 1 week prior to the original video showing the issues and concerns. Mine was Wrong and needed to be replaced , Contacted Asus and I had a new board in 6 Business days. May be a fluke but they had no problem replacing and all good since then.
Asus and Gigabyte, 2 brands that have let me down lately. I had to RMA so many giagabyte 3090's I gave up, got a different brand of a 3080 and upgraded the rest of my rig. the 3080 has been fine for almost 2 years now
I find it crazy how Gigabyte fixed a faulty PCI-E lane implementation (Gigabyte Z690i Aorus Ultra with pci-e x16 lane only working at 3.0 speeds) that is non lethal faster than Asus did with something that can literally destroy someones home and potentially kill someone.
You should probably work on doing better before telling another company too. How about those videos telling everyone to BUY NOW a month ago? That aged like milk huh.
I'm pretty sure you were right first time. I think that is a 16V tantalum capacitor. They are polarized like electrolytics and can fail short, including catching fire, if fitted in reverse.
Well this is awkward. I've been using and recommending Asus MoBos almost exclusively.
I hope, and honestly expect, they straighten themselves out as quickly as NZXT seems to have after their PCI cable incident.
You hope they deny any problem, then send a half fix, then finally recall it a month later after tonnes of negative publicity?
@@ILoveTinfoilHats Right. As GN Steve said, "you can take a horse to water, and shove its head in, but you can't make it drink."
If people want an example of a _good_ response, Fractal's handling of the Torrent fan hub issue is an excellent one.
Read up on it and don't just listen to one source (Jayz video). Asus reacted immediately and recalled the affected boards last December!
Only the US consumer product safety commission took 8 months to do the official and public recall, not exactly Asus' fault.
@@_Jester_ I wouldn't put it past the US CPSC to do this kind of thing. I've lost hope in any of the US alphabet soup departments at this point. Glad it's not Asus.
Asus used to be a go to brand sadly Asus and Corsair both have been appauling these last few years
They both need to step up their game
Kind of sad, I've been swearing by Asus motherboards since I started building PCs in the '90s, my most recent build has an AMD Asus Sabertooth board in it (I know "yawn" old!) that is still going strong to this day, hopefully they get their act together!
ASUS was never The brand... Maybe some ppl did think that, but thing is ASUS boards are garbage, and expensive ones too... Had multiple failed ASUS boards, all died for no obvious reason, they just tend to stop one day booting, not even fans to spin. And i am talking about different generations, sockets and stuff... Meanwhile my Aorus x370 K7 did even work with first gen CPU, while lacking the microcode for first gen CPUs. Not to mention from all the 3 big MB brands ASUS os the worst garbage many dead boards, while GIGAbyte is alot better, saw some dead bords there too, but they was at least spinning fans, and there was blown up caps, mosfets or some chip, MSI is also mostly fine. But ASUS naaa they just die, and nothing is wrong with the board, caps, mosfets, chips everything look fine F ASUS....
Corsair have ONLY good PSUs and keyboards.. Cases are trash (look at Obsidian 800D reviews is pathetic really), dont even make me talk abour Corsair memory, it is BAD, it have errors, it fails, or even straight dies LOL, garbage... Not to mention i did own Obsidian 800D and Graphite 600T, the first case all plastic are so garbage they brake like biscuits, and the 600T is similar the black plastic is so cheap it brakes easy, the rubber on some places did fall apart, and the biggest problem is the case had NO airflow, no matter what fans was used.....
I have a customer that had to RMA their Z690 board. Capacitor was on the correct way but the power regulation was still weird. One of the RAM slots was frying RAM after just a couple of days/weeks. New RAM worked in the slot, but then it would get fried and stop working. Very odd failure, likely related to power delivery to the RAM. We'll find out, we will be swapping the replacement in on Monday. All other visible components on the board are on the right way so it's strange that the RAM is getting cooked (with or without XMP).