Wise Multi-Currency Account: How to create and use it - easy guide (2024)
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- Опубликовано: 8 июл 2024
- This video is about creating and setting up your Wise account. ✅ We covered features like holding money in 50+ currencies, getting account details, receiving payments, getting debit card and digital cards, and more.
Open your account here - wi.se/wzpb8d 💚
Pricing page - wi.se/djugm9
Follow-up blog post with region-based info - wi.se/mgmulr 📝
"How to send money with Wise" video - wi.se/wyf7e4 💸
*Stock feature is not available in the US.
00:00 - Intro
00:25 - Wise Account features
00:59 - What is the Wise Account
1:50 - How to create and set up a Wise Account
3:02 - How to get account details and receive payments
4:13 - Wise debit card
5:36 - Wise digital card 
Наука
Open your account here - wi.se/wzpb8d 💚
Albania is supported??
Very useful explanation, I have always wondered how these features can help me in what way exactly, now it's clearer
Hey, Lily! We're happy to hear that you liked it. Be sure to check our other videos for more helpful tips 💚
Very useful information! Thanks Wise Andrea 😊
You're very welcome, Bessy! 💚
Thank you very much for opening my business account because my country has so many f limitation and thanks to WISE I have reached my goals and run my business globally 🥰🤝
We're so glad to hear that 💚 That's our mission! We keep working to make it better every day.
If you ever need support with your account, we're here for you.
Look forward to learning and using 😊
Hello there. We're so glad to hear that! We have lots more videos like this that explains the basics. What feature of our services are you planning to use?
Very useful. Thanks for your information.
Happy to share some insight 😊
I love this! Very useful guide and great teacher. Notifications enabled 🔔
Thanks for loving our guide. We hope that you like our new image, too 💚
I loveee wiseee please bring it to algeriaaa there million users in algeria who want it
Hey there. If you live in Algeria, you can open a Wise account with us but please note that some features may be limited. You can create an account with us here: wi.se/createaccount
If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
Thanks
Great guide
Thanks for that! We hope it was helpful, but let us know if you have any questions! Our customer support is available here as well 💚
This was really helpful
Hey there! We're glad to hear that this video was helpful for you. Keep an eye on our channel updates to get even more useful info 😃
Explained very well.
We're glad you like it!
Ótimo 👌❤
Ficamos felizes que você tenha gostado, Paulo! Conheça um pouco mais sobre a Wise em: wi.se/-contamultimoeda_👈 Precisando, conte com a gente 💚
I love my new card and thanks for info
And we love to hear that, Jasmin! Thanks for the great feedback, and you can count on us 😎
Wow awesome
We're glad you like it, Matt 💚
💚
Thanks for the love, Anastasia! 🥰
I have a question: virtual wise card- it originally I have money in Euros & I am visiting America then do I need to covert from euros to dollar so that I can use my virtual card ?? I don’t want to pay more fees on multiple swap so what would be best way to use virtual card for multiple currencies
Hey, there! Thanks for reaching out.
You can either convert all the EUR you'd like to use beforehand and use just one conversion rate, or you can keep your EUR in your Wise account and our Smart Conversion will do this job for you in every transaction - we'll always convert for the best exchange rate, so you get the most for your money. Read more about Smart Conversion here: wi.se/smartconversiontech
If you need, here's our rate tracker: wi.se/ratetrackerand you can also double-check our fees upfront here: wi.se/ourfees
So it's up to you to decide what suits you better during your travels 😉
Hi I live in New Zealand. I was wandering if I should use (Local or
Global · SWIFT. to receive payments. Thanks
Hi there 👋 What account details you use, depends mostly on the currency and from where you're receiving money. We share more about how to receive money process here: wi.se/howtoreceivemoney_
Also, regarding NZD account details, please check this guide to see how to use them: wi.se/howtouse_nzd
If anything remains unclear, feel free to reach out to us via Facebook, Twitter, or Instagram. Or you can also email/call us using this link: wi.se/contactus and we'll be happy to help.
Hello, please advise whether a citizen of Mauritius can open a wise account and receive payments in USD? Are there any applicable fees when receiving funds? Also, when any accumulated funds are transferred from the wise account to a USD bank account in Mauritius, what are the applicable fees and charges? Thank you.
Hey, John. We currently don't support Wise balance account for Mauritius Residence. However, if your sender has an account with us, they can send money to your USD, EUR, or GBP account in Mauritius. Since those currencies aren't the standard currency for your country, the money can only be delivered via SWIFT. In this case, the money will go through different intermediary banks before reaching your account, and they take their own, separate fees - so you might get less than you intended. We don’t have control over when these fees are charged, or how much they are.
Check out our transfer steps and currency guide for more info:
👉 Send money: wi.se/howtosendmoney_
👉 Global USD: wi.se/sendingusdoutsidetheus_
👉 Global EUR: wi.se/euroutsideofsepa_
👉 Global GBP: wi.se/gbpoutsideoftheuk_
You explained everything.... except how do you actually take physical money and use it to top up your credit card
Hey there. As a fully online functioning financial institution, we don't accept cash, or cheque payments for any currency. For more on this, and the types of payments you are able to receive into your account with us, please have a look at our page here: wi.se/available-payments-wise
Furthermore, please note that our platform currently offers a debit card, and not a credit card.
Besides that, you don't directly top up the debit card, but rather a balance in your account with us. From there on out, you'll use the funds that you're holding in any of the balances with us whenever you make use of the debit card.
For more info on how you can add money to a balance, go here: wi.se/addmoneytoyourbalances - and for more info on our debit card, click here: wi.se/debitcardfaq
We hope this explains things to an extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be glad to help you out, of course.
رحم الله جدنا ❤
Does wise update conversion rates with exchange rate movements?
Not exactly Kojo. But, we'll always use the real mid-market exchange, so you don't have to worry about any hidden markups with us 😉 This is the rate that you'll find on Google or Reuters, for example.
Every transfer comes with a fee to cover our operational costs, which you can find here: wi.se/pricecalculator. As each transfer is unique, the conversion rate is dependent on different factors, such as payment methods, currencies involved etc.
If i have for exemple USD in my account i can pay with my card easly in europe with EURO?
Hey there. It should charge you in EUR automatically; however, since our card is multi-currency, sometimes shops, online stores, or ATMs might try to charge you more and offer you to pay in a different currency. So to avoid these hidden fees, make sure to always choose to be charged in the local currency of where ever you are.
You can also check our Smart Conversion technology to see how we convert the balance for you with the lowest conversion fee in a currency that you don’t have in your account: wi.se/smart-conversion
I ordered a wise card a year ago and have only now started learning about it as am heading overseas soon. Would I have set up a pin when I ordered? How do I know if I have a pin?
Hey, Jane! Normally, yes, you need to choose your PIN while ordering the card, unless you're residing in the US. If it's the latter, then you would be required to select the PIN after activation.
In case you forgot your PIN, you can check it in your app:
- Go to your Wise account.
- If you’re on the website, go to Cards. If you’re on the app, go to Card.
- Select Show PIN.
- You may need to enter your Wise password, or use fingerprint or facial recognition, to check your PIN.
If you have any additional questions, feel free to DM us via Instagram, Facebook or X. We'll be more than happy to assist you there 😊
while creating an account balance i don't have the features (open or plus sign) on the home page under the account name, its just blank and i don't know how to fix it and i cannot figure it out whatsoever. can you please help me?
We're here for you. Since RUclips is a Public platform, we'd suggest reaching out to us over DM on Twitter, Facebook or Instagram with your membership number and full name. Also, a screenshot of the error you're facing.
In the meantime, if you're having trouble with the website, you can try this troubleshooting guide: wi.se/webtroubleshooting
Should the problem be with the app, here are some things you can try:
👉 Force the app to close and reopen it
👉 Check if the app requires any updates
👉 Restart your device
👉 Delete and reinstall the app
Also keep in mind, that although we operate in most countries, there are some places you won't be able to log in to your account from: wi.se/countries-wise - just something to keep in mind in case you're travelling.
Hi I have a question, for example I opened 3 accounts in my wise app- Singapore, New Zealand and Philippines then I travelled to Singapore from NZ to shop and eat using wisecard. Will the card automatically deduct my expenses using the Singapore account or do I need to setup anything to avoid using the other accounts NZ and the Ph accounts?if that makes sense. Thank you😊
Hey there. We'll always deduct your money from the currency in which you're spending in. Which means, if you're in Singapore, and spending in SGD, we'll deduct from your SGD account. However, if you have insufficient funds there, our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee: wi.se/smartconversiontech_
We hope this clarifies. Let us know if you have more questions.
Thanks for asking this question! I wondered too! And thanks Wise for replying:)
Let’s say I’m going to Japan. Do I withdraw at an ATM for physical yen when I’m there?? Or can I do it before going??
Hey, Meggy.
You can use your Wise card like any other bank card to withdraw money at ATMs around the world, you should be able to use it in Japan to withdraw money from an ATM in the JPY. For more info on how much it will cost to withdraw, check here: wi.se/withdrawalfees
Alternatively, you can also spend directly from your Wise card as well. If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. For more info, check here: wi.se/smartconversiontech
If this doesn't answer your question, feel free to DM us on Instagram, Twitter (x), or Facebook for more info. Or you contact us via email/phone call here: wi.se/contactus
What is the Daily Cash withdrawal limit from ATM machines? Or does it have this feature?
Hi, Mehran!
We do have this feature - our ATM withdrawal limits depend on where your card was issued. Check here for more details 👉 wi.se/wisedebitcardlimits
You can also see how to change the limits here 👉 wi.se/changecardlimit
So does this work like a checking account for usd? Like can I get my paycheck direct deposited in my wise account?
Hey, Daniel. That's right - receiving money to your Wise account works just like a regular bank account. You just need to share the unique details with your employer to receive your pay. More about that here: wi.se/howtoreceivemoney_ 😊
Hello , how can I get bank details for NOK (Norwegian Krone) to receive money from a company in Norway ? As Im from RO and I dont have that option ..?
Hello there. You should be able to get account details in NOK if you live in Romania. You can check which account details you can get here: wi.se/balancecurrencies
Also, a quick article about getting account details here: wi.se/getbankdetails
Feel free to call or email us if you have any questions here: wi.se/contactus
We're happy to have you with us 💚
If I’m in the USA 🇺🇸 and order the wise card. Can I add PHP currency to load up on the card before traveling to the Philippines 🇵🇭?
Hey, Vincent!
The card's connected directly to all your balances, so adding money to them will also make it available on the card 🙂 Just follow these steps here: wi.se/addmoneytoyourbalances to make a top-up!
And remember to activate the card before leaving the US: wi.se/activate to avoid issues.
hello, im finding it difficult to open a balance on wise. must i make a deposit before i can open my first currency account?
Hi. If you're eligible for the Wise account, then yes, you need to make a deposit, so we could get you verified and give you the banking details.
Check if you're eligible from here 👉 wi.se/balanceavailability.
And here's how to add money 👉 wi.se/addmoneytoyourbalances.
If you need any help, let us know: wi.se/contactus.
Can i deposit peso currency when opening up and multi currency account? Or it should really be in dollars i have trouble on using my master card and i need to wire it up and i dont have any dollar account yet
Hi, Jack! Currently, you can add money to your account in these currencies: AUD, BGN, BRL, CAD, CNY, CHF, CZK, DKK, EUR, GBP, HUF, IDR, JPY, MYR, NOK, NZD, PLN, RON, SEK, SGD, TRY and USD.
There are some restrictions in some of them, so make sure to check here for details: wi.se/balancecurrencies
This means that, if you're not in one of the countries where those currencies belong to, you might be able to top up your balances using SWIFT: wi.se/swiftpayments
Just one question.
Imagine I open an account in the country where I am Living(India) and I am going to Portugal, I order the Card, can I use the Card to withdraw cash in any ATM in Portugal?
Another question is: can I send money through Wise into a bank account I opened virtually (like I am in India and open an account in a Bank in Portugal virtually)?
And what's the limit in the Card?
Thanks for the Video
Hey Roger! We're glad you like our video! Our card eligibility depends on your country of residence, and it's not available to residents in India at the moment. Not to worry, we're working hard to expand this feature to more countries and we'll let you know if anything changes.
As long as your virtual account has bank account details that we can accept, you can send money through us to that bank account. Here's a guide to set up your transfer: wi.se/howtosendmoney_
It sounds like you're interested to send from INR to EUR. You can find more info on INR and EUR transfers here: wi.se/guidetoinr_ and wi.se/guidetoeurtransfers_
If you've more questions, feel free to contact us at wi.se/contactus_ and we'll be happy to clarify more 😊
@@Wise thanks
No problem, Roger! We're always happy to help 🙂
Do both parties need to have wise in order to send and receive money?
Hey there! Great question, and the short answer is not necessarily. Only the sender needs to have a Wise account, and they'll need to enter their recipient's bank account details when they set up the transfer. Here's a useful guide to get started 👉 wi.se/howtosendmoney_
Hi there I've opened wise, however the USD account details is still not available. What can I do if I want to transfer USD from my bank account to my wise account? When is the USD account details available?
Hi, there!
We've temporarily stopped issuing USD account details to new personal Wise accounts. We're working to fix this as soon as possible.
Meanwhile, if you need to transfer USD from your external account into your Wise balance, you can add money to it by following the steps on the section "Add money through Wise" here: wi.se/addmoneytoyourbalances 🙂
If i have small business can i use my personal account for it and if i didn’t know that i can’t use it and I’m still using it?
Best advice thank you ☺️
Hey, Mohammad 👋 We do work with small businesses: wi.se/allowedbusinesses So, you'd need to open a business account with us to do business transactions. It's against our customer agreement to use a personal account for business purposes. Please refer to our Terms and Conditions section 8.1: wi.se/customeragreement We'll have to close your account if you misuse our services.
Check out this page to find out if business account is available in your region: wi.se/business-feature. Just scroll down to "Product features“, and choose the country where your business is registered. If you have any more specific questions about business account, please reach out through email or call from here: wi.se/contactus. We’ll get back to you as soon as possible.
@wise I would like to know I antigua and barbuda can use your app/card?
@wise and my next question is if I want to sign up for a personal account..... can I get paid from that account and can I also pay from the same account?
hi can we use the digital card while travelling abroad too?
Hi 👋 Yes, you'd be able to use the digital card during your travels. Just like our physical card, the digital card lets you spend money around the world with low conversion fees. For more info, check this out: wi.se/digital_card_info
It seems I cannot use my Wise balance (in Euros) to add money to (say) my Wise CAD account but only another credit/debit card or a bank account. Is this correct? 😕
Hey, Brian. Since you have EUR in your Wise account, instead of adding money to your CAD account, you can convert your EUR to CAD by following these steps: wi.se/moneyconversion Give it a try and let us know how it goes 😉 If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Nice video ! When I was signing up for with Wise they asked for Social security number ...is that how it should work or ?
Hey there 👋 We're so glad that you're enjoying our content. Also, as a regulated financial institution, we'll need to ask certain info from you to verify your identity. So, yes, depending on where you're located we'd ask for your Social Security Number. You can learn more about this here: wi.se/gettingverifiedus
@@Wise Thanks
Happy to help! Let us know if you have any other questions or concerns 💚
Hi
Good information and i have a question.
I just got the Wise debit card. I lived in the United States and i’m always traveling to Egypt Cairo. I will need to withdraw in US $ only once, i’m there and i have no problem with Wise extra fees charging me.
Is it possible to withdraw in US $ with my Wise debit card once, i’m in Egypt Cairo
Hey, there 👋 It's good to know that you've no problem with our fees, but we're really big on transparency. So we'd like you to know what they are exactly: wi.se/withdrawcashfees
As for your question - ATMs will typically only allow you to withdraw in the local currency. But if you only have USD on your account and you withdraw EGP, our Smart Conversion technology will automatically convert the money for you at a low fee: wi.se/smart-conversion
Hope that helps!
i cant find the option open on the app or website after logging in. what should I do ?
Hey, there. Are you referring to the balance option, as per your other comment? If so, the available features depend on your registered address. We list out the countries where this isn't available yet here: wi.se/tw-open-balance
If it's available in your location, you should be able to open balances in different currencies. Feel free to drop us a DM on Facebook, Instagram or Twitter, so we can better look into this
How long will wise will take to verify idwnrification because I have been waiting for about 4 hours now after my deposit of $20 U.S.D ??
Hi 👋 If you recently submitted new documentation for verification, it can take 3-5 business days to review. Our dedicated team reviews each document carefully and in the order they receive them.
We appreciate your patience, as we know waiting isn't ideal. We also recommend keeping an eye on your inbox, as you'll receive any updates there.
Hello, I tried opening a wise account in India but I can't get the mukti currency feature. Hope you bring it soon in India too.👍
Hey there! We don't offer balances for personal account in India at the moment, you can learn more about where we offer this feature, here: wi.se/balanceavailability
We're always working on enabling more features everywhere around the world, and we'll keep you posted once there's an update. Keep an eye on our official channels for that.
Hi there, I'm in turkey and the option of opening a new account isn't available, is it because of my region?
Hey there. We do offer our services in Turkey. You can send money with us. Learn more here: wi.se/howtosendmoney
However, not all of our features are available everywhere. At this time, our balances aren't offered in Turkey. This means you won't be able to add, hold and receive money directly into your account. Learn more here: wi.se/balanceavailability
We're working to expand where our features are offered. If anything changes, we'll update our website, so please keep an eye out. If you have any other questions, please DM us on Facebook, Instagram, X (Twitter). You can also call or email us here: wi.se/directcontactus
HI i was wondering how do i add money to get account details because im from Ethiopia and i don't think there are payment methods, thank you for your time.
Hi there 👋 Currently we don't offer that feature just yet in Ethiopia, as we'd like to expand, hopefully we'll be there in the future. Regions where balances are available: wi.se/balanceavailability
well can i get a account detail if a resident of Australia paid for me@@Wise
This won't be possible either; you can get account details only if your current address is in the country where we support, and you'll need to top up your balance yourself.
If you have more questions, feel free to reach out to us on Instagram, Twitter, or Facebook and PM us. And this is our contact link: wi.se/contactus
I live in the middle east can I open a wise account as my main bank account to save my money in it and use it in my freelance business to receive and transfer my payment?
Hey there!
You can for sure use the Wise Business account to save your money and receive payments, once you complete your details we’ll let you know if we support businesses accounts in your country: wi.se/allowedbusinesses_
Feel free to reach out to us on Twitter, Instagram, or Facebook with your membership number in case you need further assistance 😁
Hi Wise, sometimes I have money in cash. Is it possible for me to send it to my wise account via ATM ? Thanks
Hey there 👋 We can't accept cash payments directly. Alternatively, if the ATM accepts cash, then you can add it from there to your local bank account and then make a transfer from your local bank to Wise.
Is there a place to cash in when no online banking is available? Thank you...
Hey, there!
Like we said before, we don't accept cash payments, and we don't offer any in-person services since our services are fully digital 🙂 If you have any other questions, please let us know and we'll be happy to help.
I'm from the uk and will soon be going to thailand lets imagine i have put 100 pounds into wise and i go to an ATM in thailand will it allow me to withdraw money in thai considering i have 100gbp on my wise account? Or do i need to add the cash to thai cureency on wise and then i can withdraw?
Hey there! You'll be able to make withdrawals with your Wise card once you're in Thailand. If you don’t have Thai Baht in your account when you make the withdrawal, we'll automatically convert other currencies that you hold to complete your transaction. A small conversion fee applies, and we explain more here: wi.se/withdraw-fees
Where it says “top up your USD balance “ is that what I will Spend?
This is how you add money into your USD account, and after it's added, it's yours to spend indeed 🤩 Read more here: wi.se/addmoneytoyourbalances_.
I have a new wise account and I cant see the Open currency option. I cant deposit the 20 gbp
Hey there. We’re always working on making all features of the Wise account available to more people and businesses in more regions.
If you can't see that option, this means you're in a region where we don't offer balances at the moment. So, if your country is not on this list, you can't get account details to receive money: wi.se/balanceavailability
You can only send with us at the moment: wi.se/howtosendmoney
So the question is how to put money on your accounts or your card ?
I guess must be a transfer from our regular bank right?
Hey, Tonie. Your Wise card is linked to your currency accounts with us. So, to be able to spend with it, you can add money to your Wise account. And yes, you're right, you'll have to set up a transfer from your bank account 😊
Learn how to add money to your Wise account here: wi.se/addmoneytoyourbalances
Can freelancers open a business account? I reside in India, so opening other currency account is not available to me, and I would really like to use Wise to recieve my salary from a US client. What can I do?
Hello! While freelancers do qualify for business accounts, at the moment, we don't offer that service in India. Every time a new product is introduced, we need to comply with certain regulations, and that can take some time. We'll announce any updates as soon as we have the news.
How long until I have the email from the support team ? Also where did my application go after it was filled out ?
Hi, Karin! If you email our support team here: wi.se/contactus, we usually try to get back to you within 1 working day, however, it might take longer if there's another team involved in solving your case.
Besides, could you please clarify what application you're referring to? We'd appreciate it if you explain your query via DMs on Facebook, Instagram, or X. This way, we'll be able to properly assist you and look into your case 🙂
How do you add money to the wise account after signing up?
We've got a great guide on how to add money to your Wise account here: wi.se/addmoneytoyourbalances Hope that helps! If you have any questions, feel free to send us a private message on Facebook, Twitter or Instagram if that's possible. Or, you can call us at wi.se/contactus 💚
Can I receive money for example in Euros without account details?
Hey, Angel 👋 Do you mean that you'd like to receive money in your EUR in your Wise account without having account details. It is possible if your sender has an account with us as well. So, it'll be a Wise to Wise transfer. First, you must enable your contacts on Wise so that other people can find you. Other people who know you can then sync their contacts, and you’ll show up in their Recipients. This is only possible for personal account holders. Check out this page for more info: wi.se/contact-sync-friends
Does we need personal bank account to use wise
Hi Shaik. Yes, you'll need a personal bank account to use Wise, as payments for your transfers need to come from a bank account under your own name. Here's a guide to send money: wi.se/howtosendmoney
Hi, I have some USD dollars in my Preply wallet, I have opened Wise USD account and BHT account. I don't hold USD dollar bank account in local banks. Is it possible to withdrawal USD from my Preply wallet directly into Wise USD wallet, not converting to BHT and sending directly to my Thai Bank acccunt. Because today I was trying to withdrawal USD from my Preply wallet directly into Wise USD wallet, it says I need to add USD bank account details to receive USD in wise. I'm a bit confused. Thank you.
Hey, Jing 👋 You should be able to move money USD from your Preply Wallet to your Wise USD account. But yes, in this case, you'd need to have USD account details with us, so that you can receive the money.
Check out this page for more info about receiving money into your Wise account and how to get account details: wi.se/howtoreceivemoney_ Once you receive your USD there, you can send it to your THB bank account in Thailand: wi.se/sendfrombalance_
Hi, I have opened an account, but would like to add my husband to the account so he has his own card but use it jointly is this possible. Thank you
Hey, there! Currently, personal Wise Accounts can not be used in joint names. We suggest your husband opens his own wise account for his personal use 😊 Here's the link for him to get started: wi.se/createaccount
5:08 Clever
Hey, there!
We agree that is clever and also Wise 😉
I'm trying to open an account, but when I put in my email, it says, "Something went wrong". I tried on both website and app.
Hey, Maram. We'd like to have a closer look at the issue. Can you DM us on our other social media channels such as Twitter, Instagram or Facebook? Alternatively, you can contact us here: wi.se/non-login-contact 🔍
Hi, I can't open and add a currency account on Wise. Can you please help me?
Hi Cerelin! Right now, we only offer Wise balances in the following countries and territories: wi.se/balanceavailability_
If you live in one of those countries, take a look ta this page for more info: wi.se/getbankdetails_
I just created an account, I'm from the philippines and working from home, what do I need to do to receive my salary from my client in the US or around the world?
Hey, Ralph!
You can find a general guide on how to receive money here: wi.se/howtoreceivemoney_ 🙂
just a couple of things of note: if you're looking to receive money from clients for freelance work then you'd need a business account, as we currently don't support business-related activity on personal profiles. Likewise, the account details feature isn't available quite everywhere.
If you need any help setting things up, feel free to DM us on Facebook, Twitter or Instagram!
I have a Visa Virtual Card from Turkmenistan and a Debit card from China which I came to study. Can I open a Wise bank account to start using Stripe after opening a business in the UK?
Hi, there. Thanks for reaching out! It seems like you're interested in opening a business account in the UK. If so, due to the high demand, we temporarily can’t onboard businesses in the EEA and UK regions. Rest assured that we're working hard to resolve this, although, we're not able to give an exact date here.
In the meantime, please sign up on our waitlist, and we will notify you as soon as the feature is back. To do this, please go through the onboarding flow, where you’ll see the waitlist link. We hope this clarifies, if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
can i hold money in wise account and how much can i hold in it?
Hey there! If you're in a country where you're able to open a Wise account, you'll be able to hold money with us.
In most cases, there are no limits to how much you can hold in your Wise account. But there are a few exceptions.
Check out more info here 👉 wi.se/account_limits
Bro, I need 10 to 15 virtual cards daily so what is the virtual card fee in wise business account please tell me.
Hey there. You can have up to 3 digital cards, with different card details, at any one time; They’re free and can be deleted and replaced instantly. See more here: wi.se/howtogetadigitalcard
I live in Canada. Before traveling in Europe, I will add WISE to the Apple Pay. On my WISE, I have both Canada and Europe accounts open with money. When using Apple Pay in Europe, how does Apple Pay know that I want to use the Europe account to pay and not the Canada account?
Hey there, Bernard. With our Smart Conversion technology, when you use your Wise card to pay for a purchase in Europe, even with Apple Pay, the money will be taken out in the local currency. That'd be EUR in this case.
If, for some reason, you don't have any local currency in your account at that time, we'll automatically take money from the currency with the lowest conversion rate. See more here: wi.se/smartconversiontech
Please reach us via DM on our other social channels (Facebook, X, or Instagram) if you need more help. We're here for you 😊
@@Wise Thank you. That was exactly what I wanted to know.
You're welcome, Bernard! Happy travels 😊
Are you allowed to withdraw your PayPal balance to your personal wise account? I don't have the option to open a business account. Currently there is a message to join waitlist.
I don't want my account getting closed due to improper use.
Hi Tyreese!
Yes, you're allowed to withdraw money from your own Paypal balance into your personal Wise account.
Keep in mind that to receive money to your Wise account from others for business related activities, you would still need the business account. Since the business account isn't available in all countries/regions, joining the waitlist can keep you updated on any changes regarding that.
In the meantime you can still withdraw from your own account without issue.
If there's anything else, feel free to reach out ☺️
I live in Mexico. How will i be verified. What document would i need
@wise when will a card be available for Jamaica. A lot of people here use the service
Hey, Jordon!
We're glad a lot of people use Wise in Jamaica. At the moment, we don't offer cards there, but we're always looking forward to expanding this feature. You can add your wish to our list: wi.se/joincardwaitlist
Feel free to reach us out on Facebook, Twitter and Instagram if you need any further assistance 🙂
@@Wise thank you. I will join the wait list
Perfect! Keep an eye on our social media channels as well, as we'll let you know once there are any updates on this.
Can I use Wise to SEND and RECEIVE money from someone in MALDIVES , while I am in INDIA or any other country ?
Hey there. To receive money directly into your account, you'll need to open balances first. The availability of our balances depends on your registered address. If you're located in India, our balances aren't offered to personal account. Learn more here: wi.se/balanceavailability
You're able to send money, though. Check here for more info: wi.se/howtosendmoney
We don't support the local currency in the Maldives. Instead, you can send EUR or GBP to the Maldives via SWIFT: wi.se/swiftpayments
We hope this info helps, but feel free to DM us on Facebook, Instagram, Twitter or you can call/email us here: wi.se/directcontactus
I can't find information on
How to pay someone from wise multi currency account
Hi there. We have a handy guide here: wi.se/sendfrombalance, but if you need any help, don't hesitate to reach out to us: wi.se/contactus 🙂
How can a freelancer prove their income if they do not have the required documents you guys are asking for? I provided my bank statement as you asked, yet you are still holding onto MY money.
Thank you
Hi. We explain which documents we can accept here: wi.se/sow_, but if you don't have the needed ones, then unfortunately, we're unable to offer our services to you and we can't complete the payment.
Feel free to reach anytime: wi.se/contactus_, and we'll gladly help.
I live in Trinidad, and I want to open an account for US Dollars. What can i do??
Hi. We currently don't support the Wise account in Trinidad: wi.se/balanceavailability, so we're unable to give you the USD details. You can still send money with us: wi.se/howtosendmoney 😊
Let us know if anything else comes to mind.
Is it possible to create the multi-currency account in Ghana?
Our balance feature hasn't reached Ghana, just yet. We're always working towards expanding further, but it can take time. If anything changes, we'll be sure to put out an announcement, as well as update our eligibility page 👉 wi.se/balanceavailability
Hey Wise! I'm a Canadian heading to New Zealand to travel and work. I am currently in the process of setting up a wise account. I want to get my account details in order before I arrive that way I can start using the NZ account. I've opened an account for CAN and NZD but I haven't completed the account details in either. I'm just getting a little confused about the set up. For the CAN one I'd send 30 dollars in Canadian dollars then verify my account with likely my Canadian drivers license , passport, health card, etc. Then I'd be free to use that account correct?
For my NZ account would I convert the 30 dollars to NZD using CAN dollars as that is all I have? How do I verify when I do not have an address or have any documentation because I am not from New Zealand? Do I just set up my Canadian account and convert those dollars into NZD and transfer into the NZ account? But then how would I do a wise transfer to someone in New Zealand if I don't have account details or have work (in New Zealand) pay into my account? Or do I just have to verify I am who I am as a Canadian citizen but in the NZD account details section in the same way I did in the CAN account?
Your help would be greatly appreciated as I think I am overcomplicating the process 😅
Hi Alyssa 🙂 We offer account details for different currencies and in order to get the first set of account details, you just need to follow the given steps:
👉 Add 20 GBP to your account (or the equivalent in your currency). To learn how to add money to your balance, check here: wi.se/addmoneytoyourbalances
👉 Verify your identity (To verify your identity, check the following guide: wi.se/verifyyourid)
We share more info on how to get account details here: wi.se/getbankdetails
Also, please note that you only need to follow this process for your first set of account details, either CAD or NZD. You can first open get the CAD account details by following the procedure above and then can just move your funds to NZD balance. Later, you can get account details for NZD too - you won't have to yourself again, to get them.
Keep in mind that if you're moving to New Zealand, you'll have to change our address to your New Zealand address. Check how to change and verify your address: wi.se/verifyyouraddress
If anything remains unclear, feel free to DM us on Instagram, Facebook, or Twitter. Alternatively, you can email/call us using this link: wi.se/contactus
How can i deposit money into my wise account if my country doesn't have a beach?
Hi there. There are a couple of different ways you can add money to your Wise balances. Check out our step-by-step guide and payment options here: wi.se/addmoneytoyourbalances
If you need further assistance, feel free to contact us here: wi.se/contactus or DM us on Instagram, X, or Facebook. We're happy to help.
I wish you would have actually shown what to do in regards to choosing your receiving currency.
Hey there. We appreciate your feedback, and we can see how showing more, and elaborating further on selecting the currency you're looking to receive into your account with us, would've clarified this matter to a greater extent.
So allow me to hereby explain this process in greater detail, via a few key steps:
- Open a balance in your account with us in the currency you're looking to receive: wi.se/open-balance-info
- Activate the account details feature linked to the balance you've opened: wi.se/getbankdetails
- From here on out, you'll have account details that third parties can use in order to send you payments directly into your account with us.
Having said that, please bear in mind that it's not possible for you to receive payments in all currencies - so to see which currencies you'll be able to add, hold, and receive into your account with us, please have a look at our page here: wi.se/balancecurrencies
We hope this explains things to an extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be glad to assist you, naturally.
@@Wise Thank you
Hey again. You're welcome, and we're here to assist you, after all. Have a great day 👋
Hi, I do not see the open account option
It could be that virtual currency accounts are currently not available in your country or region. If you don't see the option to open them, your account can only be used to send money. You won't be able to hold or receive money with your account. More info here: wi.se/balanceavailability_ 🔍
I am going to visit Australia and Dubai. Is Dubai a country that you deal with. Are there limits on the amount of money that can be transferred
Hi. Please reach out to us for further assistance at wi.se/contactus. 💚
when are the polish details coming back?
Hey, Sam 👋 We currently don't have an update about this just yet, but rest assured that we're working hard to make it available again, and when it does, we'll let you know.
I am new to Wise. and I can t see how to get a receiving account. Please help me.
Do i need to send money first?
Hi Carvel! As a new user, please make sure to check before if you can open a balance in your region 👉 wi.se/balanceavailability_
After that, to receive money in your Wise account, you'll need to get your own account details to share with your sender.
Find out how to get your account details here: wi.se/getbankdetails_ and how to add money to your account at: wi.se/addmoneytoyourbalances_
How can Ugandans get bank details ...most of the beginning payment methods dont work and our banks say they dont pay to wise ...please clarify.
Hey, Charles. Opening balances isn't currently available for customers in Uganda 👉 wi.se/balanceavailability_
This means you won't be able to get account details and receive payments with your Wise account at this time.
If anything changes, we'll be sure to let you know.
Unfortunately my wise app and browser doesnt have "Manage" option. Please send help
hello?
Hi, there. Thanks for raising this to us! Currently, with the latest version of the app, there's no longer "Manage" tab from its main screen, instead, you'll see: Home, Card, Recipients and Payments. But you can still find "Manage" if you're logged in using a web browser.
We hope this clarifies, and let us know if you have other questions. You can as well reach out to us via DM in IG, FB or X or contact us here: wi.se/contactus
how can I open account to add balance for a GBP account? please let me know.@@Wise
Depending on where your account is based, you'll be able to open a balance by following this step-by-step process here: wi.se/open-balance or watch this short video: wi.se/openingabalance-yt-tutorial
But first, check if your country/region is supported with this feature: wi.se/balanceavailability And as shared above, if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
@@Wise done.all of it though. For country concern, ive checked accounts from people in the same city where i am in the Phils. Their dashboard looks same except for mine.. no add account..no add balance.. etc
Why I can't open balances on new wise account from Pakistan? When this issue will resolved?
We had to pause this feature in Pakistan due to high demand, but we're aiming to have it reopened ASAP. Please stay tuned for future updates 💚
Excuse me, isn't there a part where I should upload a picture of my passport ?
Well noted! When opening your account, we might also ask for some ID, proof of address and so on. Here's a guide explaining how to get verified with us: wi.se/guide_togettingverified
why i dont have a open button at account section? I from vietnam
This can be because we currently don't offer opening balances if you're from Vietnam. We just haven't made it there just yet, hopefully in the future. Regions where our balances feature is available: wi.se/balanceavailability
@@Wise so what can I do if my boss require an AUD account to transfer my salary?
Considering your account is registered in Vietnam, you could only receive this money into your local bank account - you'd need to check if they're able to operate with AUD.
for when will be available the Icelandic Krona?
Hi Simao 👋 We currently don't have a solid update for ISK yet, but we're working hard to add more currencies into our Wise balance account. Rest assured that we'll let our customers know should there be any changes.
I'm from Papua New Guinea. I opened my wise account but can't do much besides logging in and logging out.
Hey, Mark 👋 Our service is still quite limited in Papua New Guinea, and we currently don't support PGK transfers. However, you can send USD, EUR, and GBP from your bank account in Papua New Guinea through us via SWIFT: wi.se/swiftpayments
Please follow these steps to set up your transfer: wi.se/howtosendmoney
@@WiseI can't deposit money from my bank account into my wise account.
Hello there. As mentioned, our servicer is still quite limited in Papua. You can send USD, EUR, and GBP from your bank account in Papua New Guinea through us via SWIFT: wi.se/swiftpayments
Please follow these steps to set up your transfer: wi.se/howtosendmoney
Feel free to reach out via Twitter (X), Instagram or Facebook via private messages, or reach us via this link here: wi.se/contactus
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Thanks for supporting our content! It means a lot to us 💚
Hi, I dont have option in creating a currency account, I'm from Philippines.
Hi there. We get your concerns here. Note that our balance feature that allows you to hold/convert/receive money's only available in select countries, which doesn't include the Philippines. You can see it here: wi.se/balanceavailability_
Instead, you can only send money with us. Check out more details here: wi.se/howtosendmoney_
@@Wise Thank you for the response.
Okay, but is there any alternative way that I can receive money? Because I need to receive money from my client in London.
Thanks
We understand this is not ideal, but due to high demand, this feature won't be available to you in the Philippines. Your only alternative is to give your client your external local bank details to receive money from them.
We're here if you have any other questions 🙂
Can I open a wise account in Malawi?
Hi Ruth! We currently don't onboard new customers in Malawi: wi.se/balance_availability
Once we can offer our services there, we'll make sure to make an update.
what if there is no option available here to open balance?
Hey, Data 👋 If you don't see any option to open balance, that means, this feature isn't available in your country of residence, just yet. Have a look here for more info: wi.se/whycantiopenawisebalance
Don't worry, though, we're always working on to make it available in more countries. You can still send money through us. Check out this page for more info: wi.se/howtosendmoney_
@@Wise i have few friends they are from same country they have opened their account there using that.....
There are certain countries where there have been some changes, and it's no longer possible. If you wish, we could take this conversation to private messages, emails or a phone call. Please contact us here: wi.se/contactus_ or via FB, IG, TW where we have the option of direct messages.
Please make a breif video on india I couldn’t receive cash from abroad
Hi there 👋 Thank you for the recommendation. We already have a video on our RUclips channel on 'How to receive money'. Check here: wi.se/receivemoneyvideo
Also, please note that in order to receive money to your Wise account, you need to have account details which you can only get, if you're eligible to get a balance. At the moment, balances are not available for personal accounts in India. More info here: wi.se/balanceavailability
We're working hard to make balance available to more people and as soon as there's an update, we'd be sure to put out an update.
In the meantime, if you've any other concerns, feel free to reach out to us on Facebook, Instagram, or Twitter. Alternatively, you can email/call us using this link: wi.se/contactus
How about in the Philippines I can't make Euro Account
Hi there! At the moment, balances are not available to customers based in the Philippines. Only customers based in following countries/territories can get balances and account details to receive money: wi.se/balanceavailability
We understand that it's not an ideal situation, but we're working hard to change that. If anything changes, we'd be sure to put out an update 🙂
It is hard for Filipinos in the Philippines to get verified though it is easy to some other countries.
Hey, Krizel. We have to follow the regulations set out in each of the regions where we operate. This is to ensure everyone's money is kept safe. Sometimes this means extra verification in some places, but we try to make the process as simple as possible. You can read more here: wi.se/getverifiedguide_
I'm having trouble opening a balance for USD in my new Wise Account. I need help ASAP, I live in the PH and I'm about to receive USD payment but I cant receive it. Help me Wise team
Hey there, Paul 👋 We’d like to offer balances to everyone, but there are countries and territories where you can’t open balances just yet: wi.se/balanceavailability_ We know that this isn't ideal, but please keep an eye on our website, as we'll be sure to update everyone when things change.
Hello, i have wise account in Germany, and i have the wise visa card, i have add balance in Euro and Indonesia Rupiah as i will visit Indonesia in short, can i withdraw from any ATM in Indonesia?
Hey, G! If you find an ATM that supports your card type (Visa or Mastercard) you should be able to withdrawal your money in Indonesia. Find more info on that here: wi.se/whereyoucanuseyourcard
Feel free to send us a message on Instagram, Twitter, or Facebook if you have other questions. We'll be there to help 😊
@@Wise thanks for your sweet answer 🥰🥰
Of course, G! Have an amazing week and enjoy your trip☀️
Hello !
Is this necessary to have a US bank account, if purchase online or transfer my earnings to Pakistan?
Hi there. If you'll be receiving USD into your Wise account, you'll need to get USD account details. But please note, new customers based in Pakistan can't get account details at the moment.
If you have any other questions please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
@@Wise l am unable to contact. I don't have account. And I am unable to sign up too. In the list of " country of registration" Pakistan is not found in the list. Then I selected United States as I thought I am going to do business in US. There I changed country code and entered my mobile number but it says "your user or phone number has been blocked from sending messages"
@@Wise may I know why from Pakistan one can't get bank details?
Hey there! To open a Wise account for your US business, you'll need a US business registration. If you are based in Pakistan, and your business is too, you won't be able to open a business account with us for the time being. For now, we can send PKR transfers to Pakistani bank accounts, so if you are trying to receive transfers, your sender's can use Wise to transfer directly to your bank account. They'll just need your local PKR bank details 🙂
@@Wise I am going to start dropshiping and wholesale in US, from Pakistan. I am not sure how to order products from online marketplace for dropshiping or from physical or online for wholesale. How can I pay them. And after earning can I transfer it directly to wise ? The link you provided above is not reachable because I dont have wise account and I am unable to sign up, the reason I mentioned earlier. Please help