Hi, all the settings installed by the Flash software are reversible: you can switch back to the original setting whenever you want without leaving any trace. Afterwards, you can unlock the same motor again as many times as you want for free.
Three questions: 1 - Is the cable adapter really needed even if I have EW-SD300 cable directly from the PCE02? 2- Why is this Video different from the manual on the website? The manual says to disconnect all cables from the motor including the battery. Is this no longer needed? 3 - The manual says to connect the bike with E-Tube project after flash and then disconnect again. Is this no longer needed and why was that needed?
Hello, @weenan If you have the small connector on the SM - PCE02 cable you don't need the adapter. Yes, there are differences between the manual and the video because we are working on a new version, but as you can see in the description there are the same instructions. For any questions you can open a ticket on our website
Hi, Online support and software updates are included for one year from the purchase. After that, with an annual subscription of only € 39,00 they remain included. About motors (such as EP801\EP600) for which a remote unlock via online session is needed: the annual subscription also includes a second remote unlock of the same motor within the year. Further remote unlocks in the same year can be performed at € 50,00 each.
Good morning @trevorhenson759 , the Flash software is not yet compatible with version 4.3.0. As soon as it is, we will announce it on our website / instagram / Facebook
is it possibile to connect the plug to the free slot of the shimano display instead to the motor?, in my orbea rise the connection to the motor is no possible to reach without the motor removal
Bonjour, j'ai également un orbea Kemen avec le même problème la connectique n'est pas accessible sans enlever le moteur. Comment avez vous fait ? Merci à vous.
Hi I would like to use the soft with ep6 motor. 1 If i buy it do you send me the software by e-mail ? 2 How long to receive it? 3 How many time/ how long i can use it? 3 Is it possible to go back to the original version ? 4 After the modification, is the speed displayed the correct one?
Hi @naya92, 1. If i buy it do you send me the software by e-mail ? Yes 2. How long to receive it? Within 2 working days at most 3. How many time/ how long i can use it? You can carry out as many further modifications as you want on the same bike for free 3. Is it possible to go back to the original version ? Yes 4. After the modification, is the speed displayed the correct one? Yes
Hi @johnwinford3138 , The Flash is currently compatible with firmware version 4.2.2 of EP801: this version is needed in order to unlock the bike with Flash yourself. Compatibility with version 4.3.0 will be available as soon as possible: you can check compatibility on out website. At the moment, we are available to unlock motors with firmware version 4.3.0 remotely via online sessions.
This change leaves a trace that Shimano can see in case of activating the engine warranty? Or can it be deleted?
Can we get answer for this one?
Hi, all the settings installed by the Flash software are reversible: you can switch back to the original setting whenever you want without leaving any trace. Afterwards, you can unlock the same motor again as many times as you want for free.
Three questions:
1 - Is the cable adapter really needed even if I have EW-SD300 cable directly from the PCE02?
2- Why is this Video different from the manual on the website? The manual says to disconnect all cables from the motor including the battery. Is this no longer needed?
3 - The manual says to connect the bike with E-Tube project after flash and then disconnect again. Is this no longer needed and why was that needed?
Hello, @weenan
If you have the small connector on the SM - PCE02 cable you don't need the adapter.
Yes, there are differences between the manual and the video because we are working on a new version, but as you can see in the description there are the same instructions. For any questions you can open a ticket on our website
@@eplustuningspecialists Thank you for replying. If I have any further questions I will email you.
So what happens with Shimano firmware updates, do I get a free lifetime update from you as Shimano update, or do you charge for each firmware update
Hi,
Online support and software updates are included for one year from the purchase.
After that, with an annual subscription of only € 39,00 they remain included.
About motors (such as EP801\EP600) for which a remote unlock via online session is needed: the annual subscription also includes a second remote unlock of the same motor within the year. Further remote unlocks in the same year can be performed at € 50,00 each.
When is going to be available?
Hi, for more information you can contact us at sales@eplus.bike
Is this available in the uk? cheers
Hi, yes it is available. For further information you can contact us at sales@eplus.bike
When can I find the cable you uswd for ep801?
Good morning @PinoyMTB_YTRider67 ,
we don't sell it, but it can be purchased online on various e-commerce sites
Just had 299 error with speedbox is this 100% that system wont block the engine?
Hi @SzypkiAndrzej , with Eplus Flash we have never had any errors
jestes w stanie pomoc z odblokowaniem shimano ep8?
@@chrisscott2151 Hi, if you need assistance you can open a support ticket on our website www.eplus.bike and one of our technicians will help you
does it work with version 4.3.0?
shimano ep801
Good morning @trevorhenson759 , the Flash software is not yet compatible with version 4.3.0.
As soon as it is, we will announce it on our website / instagram / Facebook
is it possibile to connect the plug to the free slot of the shimano display instead to the motor?, in my orbea rise the connection to the motor is no possible to reach without the motor removal
Hi @magicsork657 ,
no, it's not possible. In these cases it is necessary to connect directly to the engine and also disconnect the battery.
Bonjour, j'ai également un orbea Kemen avec le même problème la connectique n'est pas accessible sans enlever le moteur. Comment avez vous fait ?
Merci à vous.
Comment avez vous fait ? Démonté le moteur ?
J'ai le même problème avec un orbea kemen.
Merci
Hi I would like to use the soft with ep6 motor.
1 If i buy it do you send me the software by e-mail ?
2 How long to receive it?
3 How many time/ how long i can use it?
3 Is it possible to go back to the original version ?
4 After the modification, is the speed displayed the correct one?
Hi @naya92,
1. If i buy it do you send me the software by e-mail ?
Yes
2. How long to receive it?
Within 2 working days at most
3. How many time/ how long i can use it?
You can carry out as many further modifications as you want on the same bike for free
3. Is it possible to go back to the original version ?
Yes
4. After the modification, is the speed displayed the correct one?
Yes
Bonsoir, est-il compatible avec le motor shimano EP8 ? Et ou me procurer l´apareil pour le faire ? merci pour votre réponse...
Bonjour @RolandDupasquier-j6s, oui, c'est compatible.
Pour plus d'informations vous pouvez nous contacter à info@eplus.bike
Est-il compatible avec le sp6 ?
What is the cost please ?
Hi, for further information you can contact us at: sales@eplus.bike
Est-il compatible avec le nouveau moteur ep6 ?
Salut, oui c'est compatible. Pour plus d'informations, vous pouvez nous contacter à info@eplus.bike
C'est compatible avec le EP600-RS ?
Bonjour @astaukor , oui, c'est compatible
Ive heard these unlocks can be detected and will brick your bike. Anyone had this issue?
they say ep801 not compatible and wont sell it. and said version 2.2 was last update that worked.
Hi @VR6NAVYVW , we have never had this problem
Hi @johnwinford3138 , The Flash is currently compatible with firmware version 4.2.2 of EP801: this version is needed in order to unlock the bike with Flash yourself.
Compatibility with version 4.3.0 will be available as soon as possible: you can check compatibility on out website.
At the moment, we are available to unlock motors with firmware version 4.3.0 remotely via online sessions.