I live in the US, so it would be way too far for me to travel to visit your shop. That being said, I am very grateful for all the things I've learned from your channel and I commend you for giving such great one on one service and being so open about it! Excellent work, good sir, the world needs more people like you and your associates.
Chris. It’s a five hour, 230 mile round trip for us when we come (bit closer than Danis 🤣🤣)……… but I’d never even THINK to go anywhere else mate. Cracking operation, and sterling advice always, and the shortbread with Yorkshire tea, just seals it 😉. I’m 60 now, and biker for 44 years, plus a few more before that on a Mobylette, round the garden. Almost everything I know about modern, technical bike gear, I learned from you and the guys, from the shop, and from your excellent vids. Your passion, knowledge, but above that, your CARE for the customer is the best, bar none. Fact.
I live Stateside, and I wish this type of shop was available here. No, local shop I’ve ever been to has taken the time to gauge my needs or offer any useful advice. Bravo to you for choosing to conduct business the proper way.
I ordered a pair of discontinued Rokker boots from you recently. Shipped to the US in less than a week and PERFECT! Wish I lived close to your shop. I’d be poor but happy.
I did visit the shop when I was working in the area. The shop is small, definitely not a destination bike shop for browsing in, but the service was what I wanted, made a bad choice on the previous helmet and it was an expensive mistake, so having somebody fit one properly was perfect, happy with what I got even though it wasn't the helmet I had in mind when I walked in.
Just about every piece of motorcycle clothing I currently own has come from Motolegends. The service is superb and the ride up from the south coast is part of the fun. Can't see me going anywhere else for the foreseeable future!
Recently got my hands on a Shoei Glamster in my country after 7 months of wait. Prior to that i've been watching videos from here with regards to correct helmet fittings to reviews of the helmet i wanted. So i came down to my local store armed with knowledge i learnt from Chris and Motolegends and put into practise what i learnt. And my local shop is more than happy to obliged. Thanks Chris, advice that carry weight halfway round the world!
Dear Motorlegends team, I really enjoy your videos and appreciate the travel tips and advice you share. I’ve even started applying them to my own motorbike adventures! In this particular video, I had a great time enjoying your British sense of humor, Congratulations on your fantastic work; I follow your content regularly, and I’m sending greetings from Spain!"
I only found out about Motolegends via a Friend who uses you. Since that time, almost 2 years ago i've avidly watched your gear review, frequently browse your site & also visited a few times too. Nigh on all gear i currently have has been bought from your store, and the rest will be when it's due for replacement. I find the gear you offer matches my needs, and your in-depth product reviews allows me to understand it before i see it & come down to try on the sizes. Everyone at the shop is incredibly knowledgable about the products, very helpful & i have never left dissatisfied. Keep up the excellent work you do, both online and in-store. Whilst my bank balance may not appreciate it, i certainly do!
I was in today for a thicker liner to be fitted to the Shoei Neotec 2 that I bought recently, now fantastically comfortable and a perfect fit. Also picked up a Klim Zephyr which will cure a problem that I have in spring and autumn with my Forsair jacket being too draughty at each end of the day. Brilliant coffee and service as usual, all motorcycle gear outlets should be this good.
I have never been disappointed with the shop, the service, or the coffee and biscuits, and I actually quite like the industrial estate, the personal service works for me
In my Opinion, you are providing a great service for the motorcyclist who has the budget for the better quality (expensive) clothing that is available in the uk. The problem with the other retailers you mention is their stores usually only have a limited size range, so it’s impossible to try a product if for example you are smaller or taller than average. Very frustrating.
I know I’m 2 yrs late …. But a real honest clip there …. Tks Chris …. As we travel from Ireland to Andertons music to purchase and get one in one advice … I believe your shop is next on my list ….. obviously for biker stuff 😂🫵🫡🤩 thank you Sir
I would agree with all your comments, with one exception ... you sell at the manufacturers recommended price. In most sectors that have this, it is an aspirational figure, a would like to get rather then a realistic amount. Generally way off the mark, an amount to include on signage, next to the selling price, to show a potential customer what a great bargain they are getting. 35% markup is decent. Having said all that, if you were in Ireland, I'd be the first in line.
That’s going to depend on the business. If you have low overheads, offer little service, and are prepared to pile it high in order to sell it cheap, then perhaps you can afford to offer discounts, but a high-cost, high-service business like us cannot. The 35% margin is barely sufficient to sustain this business. Proper high street retailers work on 50%+. Retailers are disappearing from our cities and towns like swotted flies, leaving most of them peopled by coffee shops, fast-food outlets, building societies, estate agents and charity shops. Margin is important to a retailer’s survival, and whilst no customer wants to pay more than he has to, at times you have to decide what’s most important to you. If you want the gear that is right for you and if you want it to fit properly, and if you want someone to spend as long as it takes to guide you to the correct solution, it seems to me that it is not unreasonable to expect you to pay a fair price.. Remember, we’re not talking about a premium here; we’re talking about the recommended prices. If you want cheap, there are plenty of places that do cheap. In fact, these bike clothing shops are in every town. You have to decide want you want, but it’s unrealistic to expect Motolegends’ level of service for Biker Bargain Warehouse’s prices. I can’t tell people where to shop, but I can exhort them to be realistic. We provide an unparalleled level of service. But it would be unrealistic to come and see us for the service if what you really want is a deal. Bear in mind we also have our Price-Beat guarantee that promises that we’ll beat any other retailer’s discounted price by 10%. Surely, nobody could expect more of a retailer than that? CP
Commendable and worthy of respect - good Businessman. I have learned a great deal from these videos and of course I have so many questions that suggest the expertise this organization provides. One catch … I live some 5000 miles away. Hence, I’m somewhat envious of the customers that can and do benefit from such a needed service. Cheers
I love the fact you did this video. However, one day soon I'll still come and visit from up north. I was sold on the coffee and the motorbike shaped biscuits. Thanks for all the great product advice. Look forward to buying from you soon.
Well, I'm in west yorkshire and really enjoy your videos, I have three pairs now of rokker jeans, revolution, the rokkertech and the new rokkertech ligh, Wow Xmas pressie from my wife. In my opinion now the best motorcycle jeans ever. I wear them all the time ( too good for bike only) trully the perfect motorcycle jeans. Very impressed. I purchased some daytona boots and you matched the price! What a service. I've been so impressed with Web site advice and delivery service, what I'm saying the service is that good I trust you and your advice.
An effective sales pitch if I ever heard one ;) No, great job and I'm sure you'll save yourself some grief from a few visitors! Actually the oddest thing to me about your shop is that it's a rarity at all - why anybody wouldn't welcome quality service without a premium attached, I don't know. Maybe more PR like this is just the ticket. A pat on the back for the chap in the cap (along with the rest of the gang) - I reckon you've got it all figured out just fine.
As someone below pointed out, those ten reasons and the way you do business is why, when I have the chance, I’ll go all the way from Buenos Aires and visit your shop. Kind of an old fashion way (in a good sense) of substance over form. 👍
Love the way you do business. Wish your business (far more than a shop) was within reach for me. If ever I’m in your neck of the woods would be delighted to wait to get the service you as so passionate about. Appreciate all the information you have given me. Keep going strong.
I have been to this shop and can say, everything said here is true. I was unaware of it before I arrived......from London, while on vacation from the US. That being said, my experience was amazing, arguably the best shopping experience I had on my entire trip. I went to Motolegends specifically to try on just two Belstaff jackets after reading how fitting them can be difficult. I did wait, but very shortly. I did have the coffee and cookies, they were great. My sales representative did point out the jacket I wanted was maybe not best for my type of riding (cruiser) or climate (SoCal). But, he accepted graciously that it was an item I have always wanted and helped me find the one that fit properly. I ended up with a coat I love, a turtle neck sweater, new gloves for my wife who was with me and a neck gaiter. The personal service and quality of all of their products is just amazing.
Very brave video. Well done. The way you run the business is the right way for the right customers. For my next shopping, I will definitely visit Motolegends.
"Buy cheap, buy twice" wise words, my gran always said that, so I have never bought cheap shoes or beds..! I did in the past try and save a few quid on bike gear, but 10 years ago I saw the light, Rukkas, Daytonas and halvarsson WP leathers (best thing I ever bought) and more recently Rokker jeans (they are so nice and comfortable to wear). Love the shop and the service there Chris. I just wish you were closer. Some Scott waterproofs next, but my mate has them and is same size as me, so will try his on and if ok and order the same size online. P.S. when I was on last and bought the Rokker Legend jeans you were a little concerned that the knee pads were a little low and offered to alter them, however after wearing them for a bit they have "ridden up" and are now perfect. Cheers.
I have to say I was up at 3:30am yesterday for a flight from Belfast to Gatwick then a train to Guildford and a lift to Motor legends was seen right away first thing I was asked was do I want a coffee ☕️ got all my riding equipment from head to toe never Felt rushed tried on many things! Got home last night at 11:30 and my big box 📦 of lovey things was delivered at 10:00 this morning I couldn’t be happier!! Thanks to all the Great staff..
We were literally talking about a 900 mile round trip to visit the shop until we saw this video. A great video that explains everything well. Mail order it is! 👍🏍
I currently live in Las Vegas I intended to visit you guys some day. how you guys do business should be a model for a lot of shops. I am a buy it once kind of guy so everything you said makes total sense to me.
Hey There. The video seems to be born out of frustration. I like your approach. Being honest and keeping polite. I personally prefer service over price and am willing to pay for that service. You have to pay your living and maybe feed a family. So my hard earned money should be your hard earned money ... if i ever have the chance to visit your shop. Greetings from Germany.
Well, Chris, call me a don’t-know-it-all who’s willing to engage if you like, but I’m keener than ever to travel 300 miles or so to pop in, but I’m lacking the funds. In fact, I’m lacking any funds. But you’re my ideal kind of retailer and I admire your honesty and straightforwardness.
Based in Northern Ireland so definitely not able to just drop in, however service from this company means you don't need to go there. Last week I sent an odd enquiry through, an email exchange followed where they asked lots of sensible questions - got all the items ordered on Sunday and they're being delivered Wednesday! What more service can you ask for!!
Even though I live in NE Wales (or I will when I return from foreign adventures), having watched a large number of your incredibly detailed and honest reviews of various equipment, I feel obliged to head down your way when I finally return and get kitted out for my return to two wheel living (where I currently live is wholly unsuitable to travelling in anything other than a large, heavy SUV). One question: do you operate an appointment system? Or could you indicate the periods when you are usually least busy? Many thanks for the brilliant videos; if anyone else in the UK does this kind of thing to such a comprehensive level, I haven't found them. Thank you and please keep it going.
Should I ever make it back to the UK, I want to visit, just to visit. This is truly the old school, PERSONAL way of doing things. An art that is largely lost in this world
I travelled from Teesside in the NE last May, a 560mile round-trip for a pair of Halvarsson's gloves and a schuberth C4 Pro. The coffee was delicious and the motorbike biscuit was great!
Great Video Ive never been but have ordered via mail order products and service second to none, good video Chris, wishing you all a successful 2022. cheers Rob Fearon
I think a better idea would be to get your customer to sit in the coffee area and fill in a questionnaire with all your details from sizes to what bike, where you live and just about every other bit of personal information. Then take their credit car and go on to the warehouse, fill a bag up of items you think they should have and take their money and wave as they drive off.
Honestly you sound like exactly the sort of shop I'd like to visit, at least once It sounds like it would result in a better set of Kit, and from that point on I could simply replace the bits of Kit as they were out That'd be a hell of a trip from Texas though, lol
I agree with Martin below this message is a bit off putting and I am a long term customer having spent many 1000s in this shop. Over the last few years it has become a very conveyer belt experience. When you arrive you are asked what you want? So it's good to have browsed online first and know exactly what you want. Then you are dashed in your item selected, you try it on it fits you and are rolled out. Before you get to the till whoever was serving you has vanished into the warehouse. The till is always a shocking experience because as the cap chap says you don't know the prices. Forget about looking at something that catches your eye. That's not allowed. I find the place a bit intimidating now, has changed a lot.
I get the feeling I'd love your little shop, and more so how you do things. I might be in the market for a new suit come spring and maybe some jeans, the 300+ mile round trip is not off puting in the least. Already told my self I must journey down on the bike, coming in the car, with all that boot space would be suicide, I could just end up filling it with all the beautiful gear you have and I drive an estate!!!
I am very impressed with your level of service especially in fitting helmets. Do you know of any stores in North America that provide that level of service in fitting helmets. Look for somewhere near Toronto is possible thanks
"Nobody's route to anywhere." This needs to be on a t-shirt. I'll take a small shop off the beaten path with excellent customer service and plenty of stock in the back as opposed to one of those large showrooms with clueless salespeople and only a few sizes in stock. If I ever get across the Pond, I'm stopping by.
However, if I want something and by chance you may not have it. Or the size isn't available. I particularly don't want anything else and our meeting is very brief, am I obliged to pacify the shop to be persuaded to buy something else (similar) for the outcome to still be "no thank you" from me. Which took 30mins to get to that conclusion although it could have taken 5mins from the off.
How's the wait to play the Evel Knievel pinball game? I will bring Donuts when I arrive. Good Video. I don't mind paying a fairprice for Good kit and a knowledgeable Staff.
To be fair that video has kinda put me off. Maybe it’s a shop I wouldn’t have visited anyway? I like the idea of someone who knows about the products they sell and can advise but I don’t want to be told what I should buy and what I can’t.
Mission accomplished. We’ve potentially saved you making a wasted journey, although you probably didn’t pay proper attention to what I said. I made it clear that we don’t tell people they can’t buy something. I did point out that, in extremis, we will say something if somebody is looking at buying something that is totally inappropriate, but what we bring to the table is a level of knowledge and expertise you won’t find elsewhere. And so provided you are prepared to have a dialogue and are not blinkered to an alternative approach, we can often help you make better choices and avoid making expensive mistakes. CP
I have a quick question (that I think I already know the answer too), I assume you are equally okay with someone maybe leaving having bought nothing? The reason I ask is that I am a completely new rider (so far as I do not have my license yet, but have riden bikes in other countries) and what I am after is some solid gear advice, with honestly no idea of what I need, so how much what I want would cost, so no idea of an honest budget. I have already been sold a helmet elsewhere, (shoei glamster) that I feel may have been a bad decision. But due to covid, I needed my own helmet before I can even take my CBT let alone full license. I really liked the helmet, which seemed enough for the shop to sell it to me. Which having subsequently seen your videos, may not have been smart. They did measure my head, but that’s as far as a fitting went. And so what I really would like is someone to talk me through gear (maybe look at my helmet and my head), taking in to account my wants, the style, and needs, the kind of riding. But like I say, given those things, I have no idea what a realistic budget is. I am far far far from “money is no option”, but equally I do want to get it right. So I would rather get the advice, save the money, buy the gear… than waste the money, just because it was cheaper and looked good. Like you say, buy right, buy once. If so, your shop sounds about as perfect a day trip I could make for my needs. Thanks for the videos, amazing channel… wish maybe I’d found it a little sooner :)
No problem for us. We deal with lots of new riders and people who haven’t passed their test yet. When you’re ready and are serious about getting some gear, come and see us. When you get here, make sure you tell us your story; tell us honestly what you’ve got, what you need and so on. Bring your Glamster helmet with you. We may be able to do a custom fitting on it if it’s not too far off being right. CC
I'm a little confused, at the end of most of your videos you incurage us to pop in and see you at motolegends and you often hold sale days, in fact you are having a sale today?? So discounts can be had and you want us to come on down
Actually, it’s not that confusing. We hold one-day-only, online-only Sales, uniquely on a Sunday. We are not open on a Sunday, and if you had read the bulletin properly you would not have been so perplexed. These Sales end on Sunday night, and you will never access those prices again; in store or online. Not sure also that I agree with your assertion that we encourage people to ‘pop in’. We do talk about our shop at the end of our videos, but there’s no suggestion that we want people to casually pop in. Our messages are pretty consistent. Come and see us if you are serious about acquiring gear and if you want serious advice. But don’t come here expecting to do deals or access discounted prices, because you’re going to be disappointed.
@@Motolegends thank you for responding. But I'm not any clearer. At motolegends you don't do discounts unless you take into account the many online sales you do usually when the shop is closed. Sounds like a discount to me on a regular basis. And you discourage casually dropping into the shop unless you are a serious buyer. Do I have that right or am I not reading your response properly either? I'm not trying to be difficult I just want to be clear on what it is you are saying as I was/am confused
I live in the US, so it would be way too far for me to travel to visit your shop. That being said, I am very grateful for all the things I've learned from your channel and I commend you for giving such great one on one service and being so open about it! Excellent work, good sir, the world needs more people like you and your associates.
Imagine if all retail companies worked this hard to provide you with what you need, how good would the experience be, long live Motolegend
Chris. It’s a five hour, 230 mile round trip for us when we come (bit closer than Danis 🤣🤣)……… but I’d never even THINK to go anywhere else mate. Cracking operation, and sterling advice always, and the shortbread with Yorkshire tea, just seals it 😉. I’m 60 now, and biker for 44 years, plus a few more before that on a Mobylette, round the garden. Almost everything I know about modern, technical bike gear, I learned from you and the guys, from the shop, and from your excellent vids. Your passion, knowledge, but above that, your CARE for the customer is the best, bar none. Fact.
I live Stateside, and I wish this type of shop was available here. No, local shop I’ve ever been to has taken the time to gauge my needs or offer any useful advice. Bravo to you for choosing to conduct business the proper way.
Brilliant. Nice to see such an ethical approach to business. For me these are 10 reasons to visit your shop. ATB
I ordered a pair of discontinued Rokker boots from you recently. Shipped to the US in less than a week and PERFECT! Wish I lived close to your shop. I’d be poor but happy.
I have found this video quite off putting Chris. And I’m a fan of the channel and a customer.
I did visit the shop when I was working in the area. The shop is small, definitely not a destination bike shop for browsing in, but the service was what I wanted, made a bad choice on the previous helmet and it was an expensive mistake, so having somebody fit one properly was perfect, happy with what I got even though it wasn't the helmet I had in mind when I walked in.
Just about every piece of motorcycle clothing I currently own has come from Motolegends. The service is superb and the ride up from the south coast is part of the fun. Can't see me going anywhere else for the foreseeable future!
This is the most British video ever. And I mean that in a good way. Keep on being legends, Motolegends!
Recently got my hands on a Shoei Glamster in my country after 7 months of wait. Prior to that i've been watching videos from here with regards to correct helmet fittings to reviews of the helmet i wanted. So i came down to my local store armed with knowledge i learnt from Chris and Motolegends and put into practise what i learnt. And my local shop is more than happy to obliged. Thanks Chris, advice that carry weight halfway round the world!
We are happy we could help even from miles away. Maybe one day you can visit us!
Dear Motorlegends team, I really enjoy your videos and appreciate the travel tips and advice you share. I’ve even started applying them to my own motorbike adventures! In this particular video, I had a great time enjoying your British sense of humor,
Congratulations on your fantastic work; I follow your content regularly, and I’m sending greetings from Spain!"
This is one of the most refreshing and honest videos of all time and most definitely makes me want to visit. Very well done .
I only found out about Motolegends via a Friend who uses you. Since that time, almost 2 years ago i've avidly watched your gear review, frequently browse your site & also visited a few times too.
Nigh on all gear i currently have has been bought from your store, and the rest will be when it's due for replacement. I find the gear you offer matches my needs, and your in-depth product reviews allows me to understand it before i see it & come down to try on the sizes.
Everyone at the shop is incredibly knowledgable about the products, very helpful & i have never left dissatisfied.
Keep up the excellent work you do, both online and in-store. Whilst my bank balance may not appreciate it, i certainly do!
03:10 Classy of you to give the other 'bike gear shops in the area a shout out, Chris, and with no snark or snide either.
Great video! I am so glad my friend recommended your shop. I am coming to you tomorrow, I can't wait to get my first set of gear that is right for me
I was in today for a thicker liner to be fitted to the Shoei Neotec 2 that I bought recently, now fantastically comfortable and a perfect fit. Also picked up a Klim Zephyr which will cure a problem that I have in spring and autumn with my Forsair jacket being too draughty at each end of the day. Brilliant coffee and service as usual, all motorcycle gear outlets should be this good.
I have never been disappointed with the shop, the service, or the coffee and biscuits, and I actually quite like the industrial estate, the personal service works for me
In my Opinion, you are providing a great service for the motorcyclist who has the budget for the better quality (expensive) clothing that is available in the uk. The problem with the other retailers you mention is their stores usually only have a limited size range, so it’s impossible to try a product if for example you are smaller or taller than average. Very frustrating.
I know I’m 2 yrs late …. But a real honest clip there …. Tks Chris …. As we travel from Ireland to Andertons music to purchase and get one in one advice … I believe your shop is next on my list ….. obviously for biker stuff 😂🫵🫡🤩 thank you Sir
I really appreciate the honesty in this video and their sales approach!
I would agree with all your comments, with one exception ... you sell at the manufacturers recommended price. In most sectors that have this, it is an aspirational figure, a would like to get rather then a realistic amount. Generally way off the mark, an amount to include on signage, next to the selling price, to show a potential customer what a great bargain they are getting. 35% markup is decent. Having said all that, if you were in Ireland, I'd be the first in line.
That’s going to depend on the business. If you have low overheads, offer little service, and are prepared to pile it high in order to sell it cheap, then perhaps you can afford to offer discounts, but a high-cost, high-service business like us cannot. The 35% margin is barely sufficient to sustain this business. Proper high street retailers work on 50%+. Retailers are disappearing from our cities and towns like swotted flies, leaving most of them peopled by coffee shops, fast-food outlets, building societies, estate agents and charity shops. Margin is important to a retailer’s survival, and whilst no customer wants to pay more than he has to, at times you have to decide what’s most important to you. If you want the gear that is right for you and if you want it to fit properly, and if you want someone to spend as long as it takes to guide you to the correct solution, it seems to me that it is not unreasonable to expect you to pay a fair price.. Remember, we’re not talking about a premium here; we’re talking about the recommended prices. If you want cheap, there are plenty of places that do cheap. In fact, these bike clothing shops are in every town. You have to decide want you want, but it’s unrealistic to expect Motolegends’ level of service for Biker Bargain Warehouse’s prices. I can’t tell people where to shop, but I can exhort them to be realistic. We provide an unparalleled level of service. But it would be unrealistic to come and see us for the service if what you really want is a deal. Bear in mind we also have our Price-Beat guarantee that promises that we’ll beat any other retailer’s discounted price by 10%. Surely, nobody could expect more of a retailer than that? CP
Also bear in mind it's in Guildford, a Neotec 2 from Motolegends is the same price as a night out there!
Super advice. I’m just getting my license but soon as I pass I will be with you to get fully kitted out as this is the service I want.
Commendable and worthy of respect - good Businessman. I have learned a great deal from these videos and of course I have so many questions that suggest the expertise this organization provides. One catch … I live some 5000 miles away. Hence, I’m somewhat envious of the customers that can and do benefit from such a needed service. Cheers
Absolutely brilliant …best marketing video in history.
I love the fact you did this video. However, one day soon I'll still come and visit from up north. I was sold on the coffee and the motorbike shaped biscuits. Thanks for all the great product advice. Look forward to buying from you soon.
Well, I'm in west yorkshire and really enjoy your videos, I have three pairs now of rokker jeans, revolution, the rokkertech and the new rokkertech ligh, Wow Xmas pressie from my wife. In my opinion now the best motorcycle jeans ever. I wear them all the time ( too good for bike only) trully the perfect motorcycle jeans. Very impressed. I purchased some daytona boots and you matched the price! What a service. I've been so impressed with Web site advice and delivery service, what I'm saying the service is that good I trust you and your advice.
An effective sales pitch if I ever heard one ;) No, great job and I'm sure you'll save yourself some grief from a few visitors! Actually the oddest thing to me about your shop is that it's a rarity at all - why anybody wouldn't welcome quality service without a premium attached, I don't know. Maybe more PR like this is just the ticket. A pat on the back for the chap in the cap (along with the rest of the gang) - I reckon you've got it all figured out just fine.
Next time I stop in the UK, I will make it to your shop.
I've been a few times and made several purchases too. Your service is second-to-none and I look forward to returning again.
As someone below pointed out, those ten reasons and the way you do business is why, when I have the chance, I’ll go all the way from Buenos Aires and visit your shop. Kind of an old fashion way (in a good sense) of substance over form. 👍
Love the way you do business. Wish your business (far more than a shop) was within reach for me. If ever I’m in your neck of the woods would be delighted to wait to get the service you as so passionate about. Appreciate all the information you have given me. Keep going strong.
Very clever film as a small business owner you have given me food for thought, great product range, very clever sales.
I have been to this shop and can say, everything said here is true. I was unaware of it before I arrived......from London, while on vacation from the US. That being said, my experience was amazing, arguably the best shopping experience I had on my entire trip. I went to Motolegends specifically to try on just two Belstaff jackets after reading how fitting them can be difficult. I did wait, but very shortly. I did have the coffee and cookies, they were great. My sales representative did point out the jacket I wanted was maybe not best for my type of riding (cruiser) or climate (SoCal). But, he accepted graciously that it was an item I have always wanted and helped me find the one that fit properly. I ended up with a coat I love, a turtle neck sweater, new gloves for my wife who was with me and a neck gaiter. The personal service and quality of all of their products is just amazing.
Very brave video. Well done. The way you run the business is the right way for the right customers. For my next shopping, I will definitely visit Motolegends.
When I visit the U.K. Motolegends will be on my itinery for sure. Nothing like this in Australia. What an awesome shop.
"Buy cheap, buy twice" wise words, my gran always said that, so I have never bought cheap shoes or beds..! I did in the past try and save a few quid on bike gear, but 10 years ago I saw the light, Rukkas, Daytonas and halvarsson WP leathers (best thing I ever bought) and more recently Rokker jeans (they are so nice and comfortable to wear). Love the shop and the service there Chris. I just wish you were closer. Some Scott waterproofs next, but my mate has them and is same size as me, so will try his on and if ok and order the same size online.
P.S. when I was on last and bought the Rokker Legend jeans you were a little concerned that the knee pads were a little low and offered to alter them, however after wearing them for a bit they have "ridden up" and are now perfect. Cheers.
I have to say I was up at 3:30am yesterday for a flight from Belfast to Gatwick then a train to Guildford and a lift to Motor legends was seen right away first thing I was asked was do I want a coffee ☕️ got all my riding equipment from head to toe never Felt rushed tried on many things! Got home last night at 11:30 and my big box 📦 of lovey things was delivered at 10:00 this morning I couldn’t be happier!! Thanks to all the Great staff..
We were literally talking about a 900 mile round trip to visit the shop until we saw this video. A great video that explains everything well. Mail order it is! 👍🏍
Just if I lived in UK instead Italy... 😍 I would come in your shop..... I don't know but simply a lot of times !
Simply beautiful to listen you 💪
I currently live in Las Vegas I intended to visit you guys some day. how you guys do business should be a model for a lot of shops. I am a buy it once kind of guy so everything you said makes total sense to me.
Hey There. The video seems to be born out of frustration.
I like your approach. Being honest and keeping polite.
I personally prefer service over price and am willing to pay for that service. You have to pay your living and maybe feed a family. So my hard earned money should be your hard earned money ... if i ever have the chance to visit your shop.
Greetings from Germany.
We look forward to seeing you one day!
Well, Chris, call me a don’t-know-it-all who’s willing to engage if you like, but I’m keener than ever to travel 300 miles or so to pop in, but I’m lacking the funds. In fact, I’m lacking any funds. But you’re my ideal kind of retailer and I admire your honesty and straightforwardness.
Good morning Sir , you have raised your bar again, thumps up.
Bro I wish I could visit yall but I'd have to cross a godamn ocean.
I’m sure we’re worth it!
"... we are on nobodys route to anywhere..." that sounds like an old country song.
Based in Northern Ireland so definitely not able to just drop in, however service from this company means you don't need to go there. Last week I sent an odd enquiry through, an email exchange followed where they asked lots of sensible questions - got all the items ordered on Sunday and they're being delivered Wednesday! What more service can you ask for!!
Thank you for your confidence Alan!
Even though I live in NE Wales (or I will when I return from foreign adventures), having watched a large number of your incredibly detailed and honest reviews of various equipment, I feel obliged to head down your way when I finally return and get kitted out for my return to two wheel living (where I currently live is wholly unsuitable to travelling in anything other than a large, heavy SUV).
One question: do you operate an appointment system? Or could you indicate the periods when you are usually least busy? Many thanks for the brilliant videos; if anyone else in the UK does this kind of thing to such a comprehensive level, I haven't found them. Thank you and please keep it going.
I'd love to pop in. A bit of a drive though. 2745km one way from northern Sweden. But who knows. I might be in the neighbourhood someday 🙂
Same here... 800km from where I live in Germany. But I still watch every video.
I also would love to go there, sadly, I’m half world apart.
Danis, nice one mate. I just left a comment, which I linked also to yours 😉
Should I ever make it back to the UK, I want to visit, just to visit. This is truly the old school, PERSONAL way of doing things. An art that is largely lost in this world
I travelled from Teesside in the NE last May, a 560mile round-trip for a pair of Halvarsson's gloves and a schuberth C4 Pro. The coffee was delicious and the motorbike biscuit was great!
The 10 reasons not to come are the reasons I'll be traveling from Wigan very soon for my new helmet and other bits I will convince the misses I need 👍
this video is so dope, imagine a shop company doing so good they actually made a video on youtube telling you not to come to the shop.
Can you please open a US store? East Coast preferably.
Something must have triggered this video, but I find it brilliant. I love it.
Great Video Ive never been but have ordered via mail order products and service second to none, good video Chris, wishing you all a successful 2022.
cheers
Rob Fearon
That video may well be the kiss of death.I immediately thought of Gerald Ratner.🤔
I think a better idea would be to get your customer to sit in the coffee area and fill in a questionnaire with all your details from sizes to what bike, where you live and just about every other bit of personal information. Then take their credit car and go on to the warehouse, fill a bag up of items you think they should have and take their money and wave as they drive off.
Hi Chris and Co. I watch your videos from Brazil and think you do a great job with all of them. 👍
Honestly you sound like exactly the sort of shop I'd like to visit, at least once
It sounds like it would result in a better set of Kit, and from that point on I could simply replace the bits of Kit as they were out
That'd be a hell of a trip from Texas though, lol
I agree with Martin below this message is a bit off putting and I am a long term customer having spent many 1000s in this shop. Over the last few years it has become a very conveyer belt experience. When you arrive you are asked what you want? So it's good to have browsed online first and know exactly what you want. Then you are dashed in your item selected, you try it on it fits you and are rolled out. Before you get to the till whoever was serving you has vanished into the warehouse. The till is always a shocking experience because as the cap chap says you don't know the prices. Forget about looking at something that catches your eye. That's not allowed. I find the place a bit intimidating now, has changed a lot.
I get the feeling I'd love your little shop, and more so how you do things. I might be in the market for a new suit come spring and maybe some jeans, the 300+ mile round trip is not off puting in the least. Already told my self I must journey down on the bike, coming in the car, with all that boot space would be suicide, I could just end up filling it with all the beautiful gear you have and I drive an estate!!!
I am very impressed with your level of service especially in fitting helmets. Do you know of any stores in North America that provide that level of service in fitting helmets. Look for somewhere near Toronto is possible thanks
Not having a price on things is a bit dodgy how are you supposed to now how much your into
Brilliantly done 👏 out of curiosity I want to get hold of a bag of cash and visit you....
"Nobody's route to anywhere." This needs to be on a t-shirt. I'll take a small shop off the beaten path with excellent customer service and plenty of stock in the back as opposed to one of those large showrooms with clueless salespeople and only a few sizes in stock. If I ever get across the Pond, I'm stopping by.
However, if I want something and by chance you may not have it. Or the size isn't available. I particularly don't want anything else and our meeting is very brief, am I obliged to pacify the shop to be persuaded to buy something else (similar) for the outcome to still be "no thank you" from me. Which took 30mins to get to that conclusion although it could have taken 5mins from the off.
Will you be getting the new Richa Armarda Jacket in and if so when? Thanks.
Yes. Jacket already available but trousers have not arrived yet! Do you want suit or just jacket?
@@Motolegends look forwards to Chris's video and come and trying some stuff on 52" chest so need some big stuff
The thing with J&S and Infinity and Sportsbikeshop is they don't have the larger sizes so doesn't matter if I visit.
In short , no time wasters or dreamers 😉 sounds like my kind of place, will be paying a visit this year.
How's the wait to play the Evel Knievel pinball game? I will bring Donuts when I arrive. Good Video. I don't mind paying a fairprice for Good kit and a knowledgeable Staff.
I have always came out happy and all the gear I have bought from motolegends I’ve only had to buy once, I have spent more than I perhaps would though.
Very refreshing review of what you do FairPlay 👏
Do you offer online recommendations?
If you do visit you’ll have a first class shopping experience 😎
Chris. You’re a star. I love you!
Would Love the Stadler Pro jacket , my absolute dream !!!
To be fair that video has kinda put me off. Maybe it’s a shop I wouldn’t have visited anyway? I like the idea of someone who knows about the products they sell and can advise but I don’t want to be told what I should buy and what I can’t.
Mission accomplished. We’ve potentially saved you making a wasted journey, although you probably didn’t pay proper attention to what I said. I made it clear that we don’t tell people they can’t buy something. I did point out that, in extremis, we will say something if somebody is looking at buying something that is totally inappropriate, but what we bring to the table is a level of knowledge and expertise you won’t find elsewhere. And so provided you are prepared to have a dialogue and are not blinkered to an alternative approach, we can often help you make better choices and avoid making expensive mistakes. CP
Damn... I want to visit you even more now...
my man, I'd visit the shoppe just to have a chat with ya'll
gj gl
I wish thear was more places like your outlet as I like the hands on approach as you can waist a lot of time and money picking the rong product
Love the honesty and love motolegends
This is an old video, I’m confused…just re-releasing it as a PSA?
I would come if I didn’t live in Australia, for now I’ll just keep ordering online from you 😉
Or we can pick you up from Heathrow airport. No worries!
Could I book an appointment / time slot?
We don’t take appointments. Just turn up any time. We’re open 10am to 5.30 pm Monday to Friday.
Excellent content, once again
I have never seen a more British video 😂
I have a quick question (that I think I already know the answer too), I assume you are equally okay with someone maybe leaving having bought nothing?
The reason I ask is that I am a completely new rider (so far as I do not have my license yet, but have riden bikes in other countries) and what I am after is some solid gear advice, with honestly no idea of what I need, so how much what I want would cost, so no idea of an honest budget.
I have already been sold a helmet elsewhere, (shoei glamster) that I feel may have been a bad decision. But due to covid, I needed my own helmet before I can even take my CBT let alone full license. I really liked the helmet, which seemed enough for the shop to sell it to me. Which having subsequently seen your videos, may not have been smart. They did measure my head, but that’s as far as a fitting went.
And so what I really would like is someone to talk me through gear (maybe look at my helmet and my head), taking in to account my wants, the style, and needs, the kind of riding. But like I say, given those things, I have no idea what a realistic budget is. I am far far far from “money is no option”, but equally I do want to get it right. So I would rather get the advice, save the money, buy the gear… than waste the money, just because it was cheaper and looked good. Like you say, buy right, buy once.
If so, your shop sounds about as perfect a day trip I could make for my needs.
Thanks for the videos, amazing channel… wish maybe I’d found it a little sooner :)
No problem for us. We deal with lots of new riders and people who haven’t passed their test yet. When you’re ready and are serious about getting some gear, come and see us. When you get here, make sure you tell us your story; tell us honestly what you’ve got, what you need and so on. Bring your Glamster helmet with you. We may be able to do a custom fitting on it if it’s not too far off being right. CC
Wow what a great watch.👍
Tell you what, that hats upsetting!
Love it.
Motolegends are a class act.
I'm a little confused, at the end of most of your videos you incurage us to pop in and see you at motolegends and you often hold sale days, in fact you are having a sale today??
So discounts can be had and you want us to come on down
Actually, it’s not that confusing. We hold one-day-only, online-only Sales, uniquely on a Sunday. We are not open on a Sunday, and if you had read the bulletin properly you would not have been so perplexed. These Sales end on Sunday night, and you will never access those prices again; in store or online. Not sure also that I agree with your assertion that we encourage people to ‘pop in’. We do talk about our shop at the end of our videos, but there’s no suggestion that we want people to casually pop in. Our messages are pretty consistent. Come and see us if you are serious about acquiring gear and if you want serious advice. But don’t come here expecting to do deals or access discounted prices, because you’re going to be disappointed.
@@Motolegends thank you for responding.
But I'm not any clearer. At motolegends you don't do discounts unless you take into account the many online sales you do usually when the shop is closed. Sounds like a discount to me on a regular basis. And you discourage casually dropping into the shop unless you are a serious buyer. Do I have that right or am I not reading your response properly either?
I'm not trying to be difficult I just want to be clear on what it is you are saying as I was/am confused
I'd love to visit the shop..just a shame I'm in Derbyshire.
Lol I’m from ni and went over yesterday I was well looked after and got everything I needed
Fantastic
Motolegends is designed for the buyer and not window shopper.
9:35 - 9:56 😀👍
👍🙏🏻
Not rich enough, to by cheap ‼
Still twice the size of any shop in NI
I went over yesterday from ni and back last night got everything I needed and delivered there this morning at 11am
@@stephenbryson5618 I would love to able to afford to do that Stephen
Twice the size of The Visor Shop in Newry? That's pretty big.
I can't stand the staff at most J&S store... They can't be arsed attitude or full of BS regarding there own brands...