Ya.. and then your so cheap you want a 300 payment... PROBLEM, your on a 30k car. You just waisted your time and the salespersons time. IT ALWAYS COMES DOWN TO PAYMENT. What if you have a 505 beacon score.. the price doesn’t matter, because you have horrible credit and you’d be lucky to get financed
@@aulorenzo1498 don't get what you can't afford. If you have 505 credit score, you probably shouldn't think about financing a car. it NEVER COMES DOWN TO PAYMENT, unless you want to get ripped off.
Never tell them you have a trade until the end. You want to purchase price to be set before you give them another variable to change with the trade value
For me, the best answer to any dealer's question: "It depends." Do you plan to finance or lease? It depends on the rates/money factor and other terms. How long do you plan to keep the car? It depends on how much I like it. Are you willing to make a deal today? It depends on the deal.
I was in the business 10 years. You will get 100% more out of a good salesman if you're upfront. I strived to do the right thing, I was often yelled at for not being aggressive, My pay shrank as time went on. I left the business for 1 reason, the customers.
@@negotiationguides I live in Canada and i was wondering if you have any advice for ordering vehicles? I've always ordered mine from the factory and wish I could tell dealers what i want and they come back with their best offer; just like tendering a contract.
absolutely. if u go in with the mindset I’ll just go ahead and not negotiate much, just pay near full price and get out, they’ll throw zingers at you. ‘we put this that paint on, we put nitrogen in tires, that’s $500 extra’ . it’s like with contractors and car salesman, it’s in their religion to give u trouble otherwise they think they haven’t done their job
@@charliesvids I am also a salesman and I also go slow with most customers and I always answer all questions or concerns honestly. It doesn't mean they are dumb or new to sales.
When I bought my truck. It was online. I asked is that the price they said yes. I said im driving 70 miles if i get there and that price changes one penny im whipping someones ass. It got quiet. He came back and said yes sales manager said yes. I told him to txt me that with his name. I’ll be right down. Got down there seen it liked it told him to park it. He said if you don’t like it we have others. I smiled said no im buying it. I dont want it get hit. He’s like uuhh ok. We go in i get a purchase agreement have it faxed to my credit union..... drove off... it was a great deal they had it marked down from 38k to 28k.... had it for 8 years now still love the truck
Anthony Lopez Dealership don’t own the vehicle however once they have it on their lot for a set time they have to start paying for them. And if they have it for so long it’s in their best interest to sell at very low price. Look at dealership find a few cars and watch the price drops the longer they have it
@@coldrolled1 the finance manager is selling lots of things you absolutely need. It's more difficult to decipher because there aren't as many good ways to find out what you should buy or how much you should pay
Mr D don’t say no to everything LOL my finance manager just gave my customer 10 Years 100,000 miles bumper to bumper warranty covered on a new Explorer ST for $2,400!!!
I don’t care what colour my car is personally, I always tell salespeople I don’t like the colour of the only unit they have in stock lol and that usually knocks $500 off their initial offer.
There were probably about a hundred other things you can say to get $500 off the dealer's initial offer because they are going to take that off anyway.
chuckschilling I agree. Many things could be said. But nothing puts fear into the sales rep than the threat of a customer going to the other dealership to get what they want. The paint colour trick is easy and takes two sentences. But yes, other things can be said and should be said based on circumstances.
What's more enjoyable? Buying a car, or getting a root canal? I don't play games at dealerships. I go in armed with information on the price and terms of what I want. They can take it, leave it, and watch me walk away to the next dealership.
Linda Claudine Nice. I’m actually working on buying my first ever car. It’s pretty nerve wracking but also I’m excited to finally be able to say I have my own vehicle.
This is useful info for people who are uncomfortable with being confrontative. If you don't mind confrontation, and awkward silence that follows you telling a salesman just a simple "no", without any explanation, or "that's none of your business", none of this matters. I honestly think people should sometime go into car dealerships and pretend that they are buying a car, going through the whole ordeal only to walk out in the end. Being able to resist pressure, be assertive and hold your ground is a really useful life skill, and I think this is a great way to practice that.
I’ve been victim of this . Had one dealer take my keys to get a value on my truck and I Tried to get them back for an hour I told them I was going to leave. Finally when I told them I wasn’t going to purchase the vehicle. Unless I got my keys back I got them back and walked out. When the sales manager left his office. Felt like I was being held hostage.
You never want to tell them you got a trade it after you negotiate the price you want on the car and monthly payments. Go in the trade in and you can negotiate a even smaller payment.
Transparency works both ways. The more lies you give the dealer the harder for you to accomplish what you truly want to accomplish. Be clear, assertive and honest as you expect the same from the dealer. You don't have to lie to make a deal. You just have to do little price research and have a good idea of what you want to offer for the new car and what you expect for yours that you want to wholesale to the dealer (trade in). Knowing those values will help you spot a good deal when you see one.
Agreed. My intention isn't for people to go out and lie only to trick dealers here. My intention is for people to understand how telling the truth can be used against them a lot of the times.
Not revealing certain things to the dealer isn't technically lying. It's just being smart. Keeping certain information to yourself to help keep the situation balanced in your favor.
Why would I be transparent to a salesman trying to fuck me out of my money so he can get a bigger commission? I know what I want before going in and all the things in this video are something a salesman or manager tries at least once and it's beyond frustrating. It works on first time buyers and pushovers which is a lot of people so this video is actually helpful to those who get nervous when going to a dealership.
@@constantlyjohno I'm a car salesman, prices are posted online and save a great deal of money for the consumer. It's impossible to gest screwed over these days, if you do, you did it to yourself. Basically, if someone comes im with internet pricing I know 2 things are happening, I'm not making much commission, but it's an easier sale. However, many clients will negotiate lower them the online price, if told no they will begin to say "I get it, you just want to make a lot of money on this deal, just discount it more for me. " When technically we're already selling below invoice
There’s no requirement for dealers to be honest about their online prices. Examples: All the crap they install like LoJack, paint protection. Incentives nobody qualifies for
I've always found it much easier to get a check from your credit union or bank for the asking price of the vehicle. Now you have control of asking price and your own payment.
My Armanian brother here is talking facts! God Bless. I never tell them I'm trading in a vehicle. I park far away and walk into the lot. I find out what I want to spend and fair market value of the vehicle I want. Walk, negotiate, Negotiate some more. Then negotiate my trade in and bumper to bumper warranty. YES THEY WORK, DON'T LISTEN TO THESE CLOWNS. A single repair paid off the warranty. Shit happens, and you don't want to be out of warranty with cars now a days. I had Radiator failure and Diff fail on a Toyota Landcruiser. Even though it's a Toyota, parts are EXPENSIVE ON THAT TRUCK. The warranty paid for itself and 3 times over.
Weird had a rear axle bearing problem and front differential replacement in my 2008 Toyota Tundra....all before 100k, at 104k those problems were already back within about 1-1/2 years of having them fixed the first time under warranty...I sold the truck never will I waste money on anything that says Toyota, I have had every other brand vehicle and by far for repairs the Tundra was the worst in the terms of types of repair and cost of repair...warranty luckily covered the front differential even though it was out of warranty because of the TSB regarding the issue, as well as I had complained to the dealer several times about the problem and they somehow couldn't find the issue till it was out of warranty 3 months, I contacted Toyota Corporate with help of the service advisor and finally got Toyota to eat the cost of the parts and labor...one reason to have your vehicle 100% dealer maintained under warranty, if something goes wrong its on them to fix it because they're the boneheads messing with it.
@@wildbill23c Did you purchase the Tundra new as a new owner. The older tundra had some quality control issues. However as of recent, they've improved it significantly. But over all, you still can't compare Toyota with ford or GM in terms of quality. I've seen more Toyota Tundras with over 500k on the road than any Ford pickup. Look up the research.
@@aky19832001 The 2008 Tundra I bought new, the 2005 I bought used with 127k on it. The 2005 has been trouble free except for the axle issue caused by the dealership that they replaced. The 2005 Tundra feels a lot better driving than the 2008 ever did, feels like the 1st gen ones were built heavier, the 2nd gens seem to be pretty flimsy. Currently have 148k on the 2005 Tundra, the 2008 made it to 104k before I gave up on it and its recurring issues and sold it.
An easier thing is to tell the dealer "Im doing my youtube channel" and record EVERYTHING live real time. INcluding the part if they start kicking you out. recorded.
I visited two dealerships last week to trade my wife’s 2012 nissan altima 66k miles after watching your vlog. First I visited Nissan dealership where 2012 nissan was bought back in 2012. I wanted to trade with 2020 nissan Altima S. I drove new car and sat with dealer. I was looking for 6k trading value for old car but the dealer valued only 3K. New altima was priced 21k after discounts and i told him I would buy car only if you do 21k-6k =15K. He said he can do 17.5 after trading. I told him I can’t go below 16k and also told him i have to discuss with wife to make final decision. It was so difficult to walkway without making any agreement, i told him i had to go for soccer game in 30 mins and left the dealership. From next day he has been texting, did you talk to wife yet, did you talk to wife yet :) i said yes. She says she will buy only if you give us in 16k after trading. He said he will talk to his manager and reply to me but hasn’t got any reply yet. Yesterday, i went to honda dealership where i bought my 2018 crv. Did drive 2020 honda accord LX, I found this car is better than nissan but no touch screen and car play. I sat with dealer and car was priced 23k and he also valued 3k trading value for nissan. He was ready make a deal with 18k after trade.I told him to make it to 17k, he said no way and walked behind to talk with manager. i told him let me talk to wife to make decision with your offer. He said let me talk to your wife and explain the deal to her but I didn’t let him talk. I kind of declined his offer and told him I gotta talk to wife more about your offer. He was kind of furious and said why do you waste dealers time if you can’t make decision. He ripped the paper and trashed it. He said this offer is expired 😂. You can go home. I am planning to go there again and buy Honda. As per my experience I think i can get honda by adding 1k extra.
As someone that previously sold cars and hated the games we were trained to use, this is pretty good advice. Y’all take mental notes and shop with confidence!
Care and concern for the customer knowing they still need to sign the PAPERS in a back office within the Finance Dept. shows how naive you are. Best get out of auto sales as it's brutal.
As a salesman I highly disagree for a few reasons. The top one being that the more info you give me the better. I’m not here to lie, steal, and cheat you. If I’m asking certain questions it’s either to build rapport or to simply make things easier. Nobody enjoys sitting at a car dealership for hours. Give me what I need to know so I can put you in a car. A lot of times it’s something that the bank that has the slightest interest in buying your deal. Why would I show someone with three car repos, makes 250 a week (that’s being generous), 500 in rent, and a current car loan a $30,000 car. The math doesn’t add up. I know at my dealership there is a process put in place to save everyone time and energy. Help me help you get into a vehicle you want, or at the very least something that fits your needs and wants. I’ve been on both sides. Until recently I’ve never been able to afford a vehicle worth anything because the math never added up. Why should I be made out to be the bad guy because of your mistakes. Also we do not, DO NOT, control the interest rate. The bank does. There are people who can and those who cannot buy cars. Some who can look like those who cannot and same for the latter. Let me know what I can do for you and I’ll do what I can to accommodate that. Also... be friendly if you can. There is already enough tension in the process as it is. I can’t speak for all salespeople out there solely because there’s not a stereotype for no reason, but also there are good ones. The whole process does not have to be this hard. Save time, energy, and effort. Both sides be honest. I know I never knowingly lie to a customer. If I do I address it. End rant sorry
That's right Proverbs 10:9 He who walks in integrity walks securely, but he who perverts his ways will be found out. #allgloryhonorthanksandpraisetotheMostHigh#
chrisiden sorry but I’m going to have to disagree,but to a certain extent. I worked at a car dealership and from the dealerships perspective, they tried to milk every dollar out of the customer. A lot of shady things occurred and they ripped off so many customers. I was disappointed because from The outside in, it looked like a great opportunity, however when I saw all the lies, manipulation and deceit I was instantaneously turned off. Anything the customer tells the dealership, the dealership will then play with that information and try to milk the customer for dollars anywhere they can. The dealerships are extremely dishonest and there are no laws for regulations of their behavior. As a customer, it’s important to come in with your game face and thick skin, having to know what u want and get what you want. And sometimes even having to not be too honest with the dealer so that way you can personally assess what it is you are really looking for without getting manipulated.
I don't lie, but my standard answer is "I haven't really decided yet." For instance: Are you going to be paying cash or financing? "I haven't really decided yet." I might be 99% sure one way or the other, but there's always a possibility I can go the other way.
With regard to point #3, you advise to picking a color. If possible to see/know their lot inventory, I would pick a color offered in that trim line that they didn't have on the lot. That way you increase your leverage as the dealer wants to sell the inventory as he's already paying for. And they may be willing to offer a better deal for settling on the color you wanted in the first place.😉
Yeah go fuck yourself dumb shit. Everything you just said is horseshit. All you're going to do by saying that shit when you walk into a dealership is waste everyone's time. The only thing you can do to increase your Leverage is research. Know what we have, how much it cost, if you can't afford it, don't come into my fucking dealership. Car dealerships operate 80% of the time helping demshitz like you get into cars that they can't afford. Stop fucking whining
That's what truecar and autotrader is for. Look at the price there. Then you can select your terms (autotrader). If you're not upside down in the trade, you should be fine.
I work at a dealer! Not every dealer works the same ways! I work for a family owned dealer ship! And telling us your budget doesn’t mean we gone shoot you in the foot! It actually helps us and hep you land on a trim! All pricing these days are online! Websites like true car and actual dealer ship! And working for a dealer for a year! I found out that customers lie more than dealer ship because they are scared!
When buying from dealership, all you are obligated to pay is TTL + documents fee + Inventory fee. If there are any other charges other then those 3, tell them to take that shit off. I did that when I was trying to buy a car and it saved me $2,500. Don't buy warranty, free car key for additional X amount, fix car damage for X amount. Remember to negotiate on the price that is current not the price before they drop the price.
i understand the car industry my experience like 25 years, n i have intention to work 4 peoples benefits thank god. n this guy in this video said honest n useful great things.
I opened up a separate email account and I still get emails from dealers 4 years after a bought a car. Price shopped entirely online all over my entire state. Same exact car varied over $7k out the door. Preapproved for financing at my bank. Found a great salesman online and bought from him for 2nd lowest price found. Painless.
Ok some valid points but what you need to understand is YOUR in control. You can walk out or say no deal at any time during the process. I personally know exactly what I want and if that dealer can't meet it - bye bye. I don't worry about playing games, its my way or the highway when I deal with dealers. I hold the cards not them. Your acting like your in prison and working for your release.
Half my life is spent on driving two vehicles. I make sure I tell the dealer the challenge he is facing when I am about to buy something from him. Just a tip for those who can see this happen to them. In 1992, I bought a used 1986 toyota pickup with a rebuilt engine for $2k. It gave me 16 years of fun with low maintenance. I then bought a 2006 toyota tacoma extra cab but check this out. My trade in got me $700. That means my 16 year old truck gave me 16 years of fun for $1300. Not bad for 16 years of fun on a vehicle. 😊
I have never seen a need for an extended warranty. They will weasel out of it. Mechanics do not have the time to deal with them. I always say if I need an extended warranty I need to buy a better car.
This is great for people who don’t know how to deal with sales people and cave in to pressure. As a sales person, I know the game and know how they work.
great vid! when you give out your phone or email, your life is over as you know it, even if you buy the car perhaps. with todays high prices, any lead to get rid of the junk is gold!
Congrats Ari on 8k. Once again you've outdone yourself. Awesome info. A lot of it is common sense but when in that negotiating situation, you always forget stuff. I'm going to bring a notebook with me to the dealer with all your tips!
I like the last bit, yup, i've gone to quite a few dealerships with no intentions on buying that day (dont actually have the money yet) but you really do truely see how interested they are in you if they know a sale isn't happening on the spot.
This is what I have learned... 1) Look for the vehicle you want online and price it out. 2) Only go to the dealership if you want to test drive. Tell them you are not there to negotiate, just test, and if they try to sell you something, tell them you're going elsewhere. 3) Give them an email or number and say you will only communicate this way. If they call, you go elsewhere. 4) Tell them you're looking at other places as well. 5) Buy at the end of a month near the end of the year if you can wait that long. 6) Don't Tell them about trade-ins, always wait until you get the deal you want and then bring it up so. If you let them know early, the deal will not be in your favor. 7) Know what your trade-in is worth and negotiate that price. 8) Know the incentives and if they have one that's a loyalty incentive, don't mention you have a family member who has the same brand because they will try to put that discount in and say it was added in the cost. You can get an extra $500 to $1000.00 off on top of whatever you have negotiated. I was able to get a $50,500 Audi for around $37,500.00
@@Yette 2018 A4 got at the end of November. I also didn't tell them my wife had an Audi and that alone is another $1,000.00. I knew if I mentioned it early on o wouldn't have gotten the right deal. I also sent them info on another Audi I was looking at at another dealership. Then they try to rip me off on my trade-in and I started to walk out, so I got a better deal on that, but I was in the negative, but felt it was a reasonable and respectful amount for both parties
@@Swatsrong30 What advices you would give this days in age where it's chip shortage and dealers are taking advantages of the opportunity. They not trying to give no discounts and want to sell you msrp rate..SMDH!!
Just use a broker. They will find you the exact car you want in the correct color with all the options you choose - and they will negotiate a much better price than you could get on your own. Plus, you will avoid all the dirty tricks that dealers use, like quoting you a payment instead of a price, tacking on preparation and processing fees, adding "market adjustments" to the sticker price, pushing service contracts and extended warranties, anti-theft glass etching, LoJack installation, paint and dent insurance, etc., etc. Brokers buy dozens of cars every month, so they know how to get the best deals, and they get respect from dealerships because they buy in volume. All these things give brokers a lot more leverage than average car buyers. When I bought my most recent vehicle, the best price I got after visiting three local dealerships was $41,000. So I sent the vehicle description to my broker, and he got me the same exact car for $36,000.
@@enahayes1 I would recommend asking friends and colleagues for a referral. I found my broker by talking to my professional network on LinkedIn. There is also a brokerage service that has a contract with the company where I work. (I didn't use them because I was already working with a broker by the time I found out about it.) Also, Sam's Club, Costco, and USAA Insurance all have auto-buying services, but I have read mixed reviews on them.
@@Franchise-p7g You are incorrect. Brokers buy literally hundreds of cars every year. When they talk to dealerships - they get discounts that regular people can't because they buy in volume. By using a broker, I saved $5,000 over the dealership's "best price."
Your advice is very much appreciated! The majority of the things you mentioned, I just went through with a Honda salesman and the sales manager. I told them I was approved for thousands less than I was actually approved for through my credit union. Got the car for a reasonable price (in my opinion) All worked out in my favor!
Never answer questions at dealership when buying a car. You are the only one who will ask questions, and they will answer questions. You are the one with the money, and they are there to sell someone's car. You can also do Business over the phone.
Also, don't say you're going to buy it outright. Dealerships will often give a good deal on the car if they can make it back in their financing department.
Congrats on 8k!!! Car Dealers/Salesmen are people too, we forget that during the heat of the moment. No matter their attitude, be better than them, keep your cool, let them show the emotion, take your emotion out of the game, it's a transaction you can always make so.ewhere else.
Number 1 Tip: Do not become emotionally attached to one car you have been eyeing, trying to justify to yourself why that car in that configuration is the one you want. That way, you won't be too concerned about not getting that exact car elsewhere which will make it easier to walk away to another dealership.
I bought my A4 in 01' after drinking a few beers which I really shouldn't have done. I had an extended warranty & my negotiation skills weren't as high as they should been, not to mention I got a sedan when I wanted the coupe.
Great advice! 👍👍👍 Here’s another, but only works if you have cash or lined up financing elsewhere: Be vague about how you plan to pay and if possible drop subtle clues you may finance through the dealer. As we all know, dealers make a lot of money on finance and if you can get to the bottom line on a deal they think will be financed, pulling out a checkbook can save $$$. I’ve done it.😀 Of course, as we all know, dealerships eat, sleep and live selling cars and your chances of pulling a fast one are minimal.😟
Dealers play mind games, they can be very skilled at it. They receive extensive training on closing the sale. Most consumers are not aware of simple closing techniques or recognize them as such. It can be very one sided and is the main reason people hate car shopping. This video helps those who need the help countering those strategies. Good video Ari. I see no problem not giving away what can be your points of strength in the negotiation. (Some call it lying, then the salesperson is lying to you. Get real) The salesperson wants information about you, to help them negotiate a better deal for the dealership. Even the playing field. When you use the good cop bad cop against them, (my wife) they don’t like it and try to shame you. (Be a man) Ask to speak to his manager for a moment, or you are leaving, then ask the manager to assign a different salesperson. The manager will likely try to settle you down and get you to agree to stay with that sales person. That salesperson will know you are not to be f’d with. And always vote with your feet, and don’t fall in love with a car!
One thing you can do instead of buying an actual extended warranty is to check with you car insurance company and see if they offer "mechanical break down insurance". Through my insurance for example with this option i get 7 yr 100k bumper to bumper coverage with a $250 deductible that costs around $8 a month. If you do the math this is MUCH cheaper over the span of the 7 yrs vs purchasing an actually extended warranty through the stealership. 😎
@@rickyracks5518 it actually is better in my opinion. Yes there is a $250 deductible but it covers everything bumper to bumper and you don't get that in any extended warranty that i know of. I have used my insurance policy at the dealer with no complaints either. So i would argue your point show me an extended warranty that provides this type of coverage for under $700 total investment? Mine costs $8 per month extra on my policy. My folks have it on their new Lexus that ran $55k and it's $12 a month for them and as i mentioned is bumper to bumper for 7 yrs or 100k miles.
@@Executiveinvestments- prove me wrong? You can't. I have used the policy through my insurance for issues with no issues. Your extended warranties are crap and the only people that benefit from those garbage policies are the ones who sell them. Sorry dude if you got caught up in that at the dealer and got screwed.
Jeff Eppenger nice to change ur tune u liar. First mechanical breakdown then it’s bumper to bumper. No auto insurance policy covers bumper to bumper. Fucking liar. Post the name of the insurance and the policy info so I can look it up. I will wait.
Personally I work at a Toyota Dealership. I personally don’t ask any of these questions, I just try to find a car my customer like and go from there. And if they say they want to go to Honda or what ever, it doesn’t matter to me at all, I don’t care. Toyotas are better then Hondas and it’ll show if you even go get to Honda. At the end of the day if a customer is honest and kind to me I’ll be honest and kind back to them, and most of the time I’ll go out of my way to get them the best price I can.
so do you prefer that a person tells you right off the bat that they don't want to waste your time because they aren't quite ready to buy? and if so, do you give that person the same amount of service/price as anyone else?
Bro thank you for this helpful tip ! Cause I was in the market on purchasing a vehicle but the fact that I have 5 options on different model cars i want just don't know how to talk when I'm at a dealer ,you helped out alot.
I was at the Toronto Autoshow last week and have no idea how to buy a car. So I came here and found some helpful advice for when I may buy in the future. Is there advice on asking a car salesman: "I don't want to pay more than I have to. What's the best price you can get me with you making none or minimal commission off the sale?"
Yeah this shit doesn’t work at a Mercedes-Benz dealership, especially mine lol... Have a guy $11k off MSRP (literally all the money I could take off the front end of the car- no holdback, etc already $5k below invoice). on a brand new 2019 AMG E63S that we had in inventory for 15 days, on the first pencil. Obviously I gave him the best offer up front, no games, no dishonesty. He gave me all this shit, blah blah blah, I let him walk, didn’t get my manager involved. He calls me over the next few days trying to squeeze 3k more out of me, I decline. My offer stands at this point. A few more days go by and another guy walks in buys the car for the same price I offered the first guy. Was shocked I took that much and made it easy upfront. Guy was in and out of the dealership/finance within 1 1/2 hours (meet and greet, test drive, numbers, finance, delivery). My original guy calls me the next day to tell me he folds and wants to come in and by the car for the price I offered him, which was a ridiculously insane deal to begin with. Anyone else would be lucky to get 2k off that car at any other MB dealer. Told him sorry, that I sold it. He ended up going else where to try and buy it and played the games on one less swiped in their inventory for 60 days and they offered him $1500 off MSRP 😂 What’s the point? Not all dealerships like to play this game, so don’t always play stupid and be dishonest. Honesty and transparency goes two ways. Been on both sides of it.
I sell automobiles. Everything being said by this video gets a salesperson to become disinterested. All you are doing is putting up all kinds of "roadblocks" .
It’s not as though salespeople come with an honesty badge! Unless I have a close personal relationship with said individual, I’m going to be leery. I sure hate buying a new car!
I have been in the same situation time and time again. I have learned over time that you will lose more sales by being upfront and honest like that. Customers want discounts not good deal. They would rather over pay on vehicle they got thousands off then underpay on your first offer. I present pencils differently now but any customer genuinely being upfront and honest with me will get the same offers I would give to my own mother. I will truly help them as much as possible. If they want to play the back and forth games who see is a better negotiator like this video suggests I'll play that game and see who's better at holding gross.
Why are people even scared of the dealerships? Getting a car at a good price is so simple. I used to work at a dealership and here’s my advice. 1.pick the exact car you want give or take a second choice of color 2. Price research (this doesn’t mean drive to all the dealerships out there, just go on truecar, costco, dealer websites.) 3. Don’t be greedy, it makes your experience worse.. Take the best price you found that IN THE AREA. Don’t bring in a quote from 200 miles away thinking it’s good leverage for negotiation.. its not. Don’t expect it to go any lower then the area’s market price. you can take a shot in the dark and ask. 4. Buy protection products if you see value, if not respectfully decline or ask for a discount. Usually if you decline it the first time, the dealer will discount it themselves. If you do decide to buy the protection, ask them to discount the car a bit more. All these advice about not giving info to the salesman because you’re scared to overpay.. stupid advice, yes the salesman will start high to give himself room to negotiate with you but if you do a little bit of research you should be able to find the exact market value of the car before you even step into the dealership. They will quote you MSRP, maybe even a mark-up, don’t be offended, ask for your discounts and you shall receive.
I like #2. :-) I too have said something like I am meeting my daughter for lunch in an hour. So don't have much time. I can give you 30 minutes or so. Some dealers will not let you go until you go over numbers or commit which of course can take longer.
That last one is very important. People might not think so, but when they show their true colors after you defend your chips well, it makes the decision to give them business or not much easier.
Buyers are liars. We in the car business know this fact. Seeing you promote lying speaks to your nature. How about being honest, you'd be surprised how much easier the process becomes. Otherwise all your doing is wasting our time or spending 8 hours in a dealership when all you had to do was ask for a grand back of invoice.
Permanent contact info allows the dealer to run you through 4-5 financing companies without your permission and they can do a credit check too. They now have an upper hand on how your financial situation look like and they can be as flexible or hard on the deal. Just tell them your first name and that is it. When you buy and sign go ahead and give them the rest. Also shop online then go there and say this is what I want and this is what I want to pay make it happen, you got 15 minutes to get me to sign or I am leaving, and leave if they don't get you the deal.
This was great. I've been car shopping and most car buying advice videos on YT are regurgitating the same tips. Several of yours are ones I haven't heard, and I'm cringing, because I've made these mistakes multiple times in the past few days. I REALLY wish I'd seen this first!
Screw all of the small talk. Look around and find what you want, go there and drive it. When you get back tell them you want it for whatever and if they don’t want to make a deal then you walk. There’s plenty of vehicles out there. There’s no need in spending all day at the place. Be precise, firm, and down to the point
The advice given in this video will not help you the slightest bit it will only make the car buying experience more stressful and time consuming and none of it will help you get any better of a deal
These are some really good points.... i tried maybe 6 of these and i tell you what the salesman does not listen. this is so annoying!!!! The contact information part is huge. my mailbox is full from dealership phone calls. once again this is so annoying!
I’m not so sure on the first few tips. Totally unnecessary lies in my opinion. I go in and say I’m ready to buy today if we reach an agreeable deal so they are incentivized to do so. I don’t need an excuse to leave, I just leave!Every time I’ll get a call same or next day with the purchase price I wanted the vehicle for from the sales manager. If they know you’re serious and not just kicking the tires wasting their time (they get a lot of that I’m sure) then they’ll work with on price in my experience. Why make up lies to leave? Price sucks? Tell them so. Just leave and give your number...
If I walk onto a lot and can't reach an agreement within a few minutes I leave, and all the phone calls, emails, etc. won't get me back to the lot...if they can't deal with it then I don't want them as my dealership and I don't need their car. Way too many options out there and way too easy to search around and find what you want for the price you want....and for god sakes stop thinking you need a brand new car, used cars are just as good...and sometimes better as the previous owner already took the massive hit in the wallet for depreciation, and usually have most of the bugs worked out by then. Also avoid 1st model year vehicles of any brand.
brand new c63s, bought as demo pice, simply ask your dealer to register it b4 you purchased. unless you want order specific one from oversea. Many stock left in dealer yard, they try to sell it b4 facelift out market or b4 financial year.
Great Content Ari! I love the fact that you're teaching the average consumers about negotiation skills that are extremely helpful in making a big purchase such as buying a new car. And more importantly, those skill sets can be applicable in any purchase, big or small. I have been heavily involved in sales for quite some times, and teaching consumers about those pre/trial close questions are important because they are going to come up. Great job!
Nothing is being taught here. This is just your typical idiot asserting things that are completely dishonest. Everything said here will make your experience 10x harder. I see it every day.
Great advice overall. The only one I don’t agree with is negotiating monthly payments. Dealerships have way too many trucks up their sleeves to craft a monthly payment that can fit a person’s budget while potentially adding thousands to the price of the car. Never, ever negotiate monthly payments, always negotiate total out of door price.
YesItsMe_Cj I agree. But what about when leasing? Ur not worrying about the total price of the car unless it’s something u might buy at the end of the lease.
The most crucial piece of advice Ari gave here was safeguarding your permanent contact information. My biggest regret was having to field calls from these salesmen at all hours of the day throughout the week. They're relentless. The salesman literally told me that he was responsible for making 35 calls a day per shift.
I sold cars in a a dealership for 6 months. In that time I had not met one salesperson that was honest. Never go to the dealership and say you are going to buy a car. Tell him you're checking around (and actually do it.) Never ever let the salesman do the financing. You'll get ripped off. Never go to him and tell him you're paying cash for the whole thing. Do that afterwards when he sets up monthly payments on the car you decided to buy. Again let him know no matter what it is, you're going to check around. Never ever take a deal where the car Insurance will be included with the monthly payment. It's a scam and you'll pay a fortune after the first year. When the salesman starts playing around with a calculator to figure out the best deal it's a ploy. I've seen a lot of people get stuck with a used car that was a lemon. You can go to court and all that sort of thing but it's a hassle and you might not win. When I buy a car I do research of what car has the very best quality and then I buy that car new. I know what I'm buying then. I'm cheap so I drive a car until it no longer is useable. The car I have now is 15 years old and still going. You can save a lot if you check in neighboring states on the computer what the cost of the car is you want to buy.
@@SeriouslyAutomotive I've worked for a few companies for various products and services, but when I sold cars it was terrible what I saw. However I know of car repairmen who are basically honest and do what they can for the customer. That has to be, because if a place that repairs cars has a bad rep they'll be out of business in not time at all because people talk and the word gets around.
That’s why I love carmax. I went traded my car for $600 more than I was expecting and I bought a new one for $2000 cheaper than other dealerships that I went to. Did everything in less than 3 hours.
Thanks I needed this info, my last two cars I purchased alone, but I was very knowledgeable about the car I was buying that's why im getting info now bc I do not want to be hassled by these salesmen.
Maybe you'd like me as a customer... Many times I just bought cars right on the spot with a credit card deposit, JUST BY DOING A 5 MINUTES PHONE CALL ! And these were the best deals I ever made... Denis, car collector (22 cars)
People act like car dealerships are meant to put cars in people’s driveways. It isn’t. It’s a sales business, and working in sales sucks. They don’t exist to make everyone’s days - car dealerships are meant for profit.
Yes that's true and the best sales practice is to get repeat and referral customers. You get that by treating people right and finding out how you can best help them. There are many ways to help customer other than just the price.
Couple quick thoughts: 1) if you don’t like the car, say so. Don’t promote a business transaction based on deceit - it will only backfire; 2) don’t EVER divulge monthly budget/payment amounts upfront. Instead focus on FTV of vehicle at the end of agreement terms (among other price factors).
My last car I had for 13+ years was totaled when it was rear-ended by a BMW 335i while waiting in morning rush hour traffic. So I did urgently need a replacement vehicle because the time on the rental was running out. I got a good deal on a brand new replacement car because my negotiations were done over the phone. They knew I was looking at another car & I would not visit the dealership if the price was not right.
Thank you for watching guys and PLEASE CONSIDER SUBSCRIBING :))
Thank you Maggie!
What year and type of BMW you have in your video Ari? Plus, thanks for this information.
just subscribed. content awesome man
How much should I be paying for 2019 dodge scat pack widebody ?
I don’t know why they try to negotiate the monthly payment it’s about the total price omg so annoying.
Never negotiate the monthly payement, always negotiate the price of the car
Soufiane BELMIR Exactly
Ya.. and then your so cheap you want a 300 payment... PROBLEM, your on a 30k car. You just waisted your time and the salespersons time. IT ALWAYS COMES DOWN TO PAYMENT. What if you have a 505 beacon score.. the price doesn’t matter, because you have horrible credit and you’d be lucky to get financed
@@aulorenzo1498 don't get what you can't afford. If you have 505 credit score, you probably shouldn't think about financing a car. it NEVER COMES DOWN TO PAYMENT, unless you want to get ripped off.
Never tell them you have a trade until the end. You want to purchase price to be set before you give them another variable to change with the trade value
@@stuna101a exactly, and if you want to take the time to sell the trade by yourself to a private party, it's even better!
For me, the best answer to any dealer's question: "It depends." Do you plan to finance or lease? It depends on the rates/money factor and other terms. How long do you plan to keep the car? It depends on how much I like it. Are you willing to make a deal today? It depends on the deal.
I was in the business 10 years. You will get 100% more out of a good salesman if you're upfront. I strived to do the right thing, I was often yelled at for not being aggressive, My pay shrank as time went on. I left the business for 1 reason, the customers.
What are you wearing?
Depends
Maybe if car dealership stop lying or deceiving then things will run smoother.
If the consumer would stop doing the same than yes. It goes both ways
@@rorosnusnu2035
*They* started it!
I understand. But by they you mean people. We as people should understand that some of us are fuck×× up. Just part of our daily routine.
explain in detail what the dealership lies about. Never had one lie to me yet and I bet I have purchased more cars than most of the people here.
Reputable dealers don’t do shady business.
I love cars, but hate the buying process.
Hope these vids help though!
@@negotiationguides I live in Canada and i was wondering if you have any advice for ordering vehicles? I've always ordered mine from the factory and wish I could tell dealers what i want and they come back with their best offer; just like tendering a contract.
@Kate B LOL sales person admitting that they go slow. You're either new to sales or are just dumb.
absolutely. if u go in with the mindset I’ll just go ahead and not negotiate much, just pay near full price and get out, they’ll throw zingers at you. ‘we put this that paint on, we put nitrogen in tires, that’s $500 extra’ . it’s like with contractors and car salesman, it’s in their religion to give u trouble otherwise they think they haven’t done their job
@@charliesvids
I am also a salesman and I also go slow with most customers and I always answer all questions or concerns honestly. It doesn't mean they are dumb or new to sales.
Instructions not clear, now I bought a Rolls Royce
ROFL 😂😂😂
😂😂😂😂
🤣🤣🤣
"Endless Money Pit" - Scotty Kilmer
When I bought my truck. It was online. I asked is that the price they said yes. I said im driving 70 miles if i get there and that price changes one penny im whipping someones ass. It got quiet. He came back and said yes sales manager said yes. I told him to txt me that with his name. I’ll be right down. Got down there seen it liked it told him to park it. He said if you don’t like it we have others. I smiled said no im buying it. I dont want it get hit. He’s like uuhh ok. We go in i get a purchase agreement have it faxed to my credit union..... drove off... it was a great deal they had it marked down from 38k to 28k.... had it for 8 years now still love the truck
How in the world do you get 10K off of MSRP? It must have been a vehicle no one wanted.
Anthony Lopez
Dealership don’t own the vehicle however once they have it on their lot for a set time they have to start paying for them. And if they have it for so long it’s in their best interest to sell at very low price. Look at dealership find a few cars and watch the price drops the longer they have it
“I’m not even married guys” shit was funny
That shit was real funny 😂😂
Angel Gomez Damn boi you on your period or what? 😂😂
Imagine pimpin
I had a great salesmen who gave me a better deal than I wanted, it's the finance manager you got to be prepared for
what most people don't know - the finance manager is the best salesman on the lot. Just say no to everything he offers.
Which is why finance managers make a shit ton of money compared to sales people.
@@coldrolled1 the finance manager is selling lots of things you absolutely need. It's more difficult to decipher because there aren't as many good ways to find out what you should buy or how much you should pay
You ain't never lied !
Mr D don’t say no to everything LOL my finance manager just gave my customer 10
Years 100,000 miles bumper to bumper warranty covered on a new Explorer ST for $2,400!!!
Ari might be the most rare of humans: an honest car salesman.
I don’t care what colour my car is personally, I always tell salespeople I don’t like the colour of the only unit they have in stock lol and that usually knocks $500 off their initial offer.
LOL
There were probably about a hundred other things you can say to get $500 off the dealer's initial offer because they are going to take that off anyway.
chuckschilling I agree. Many things could be said. But nothing puts fear into the sales rep than the threat of a customer going to the other dealership to get what they want. The paint colour trick is easy and takes two sentences. But yes, other things can be said and should be said based on circumstances.
Color*
@@MatterBaby68 Its actually colour in legit, non-american English.
On tip #5. Never EVER tell them what you want to pay per month.
Look up Four Square. Learn it, love it. Stay one step ahead of them.
Scott Pensyl what’s thay
Every time I look it to, it shows me the website called Square Space
@@MrMandrif look it up on youtube under car buying!
You are absolutely right because I was asked these things a month ago when I visited a dealership. That man has been blowing up my phone ever since!
Amanda W that’s what they do !! No matter what !!
Continue to tease them coming in and out, they'll want your business when push comes to shove they'll shave off those few grand for your business
What's more enjoyable? Buying a car, or getting a root canal?
I don't play games at dealerships. I go in armed with information on the price and terms of what I want. They can take it, leave it, and watch me walk away to the next dealership.
Smart man never let them tell you what your spending your money on.
Root canals get a bad rep, trust me, I’m a dental assistant
I’ll take the root canal! I totally freak when it comes to buying a car, especially as I’m going to buy a new one this time. Yikes!
I just got my root canal done this year it was a pain
Linda Claudine Nice. I’m actually working on buying my first ever car. It’s pretty nerve wracking but also I’m excited to finally be able to say I have my own vehicle.
This is useful info for people who are uncomfortable with being confrontative. If you don't mind confrontation, and awkward silence that follows you telling a salesman just a simple "no", without any explanation, or "that's none of your business", none of this matters. I honestly think people should sometime go into car dealerships and pretend that they are buying a car, going through the whole ordeal only to walk out in the end. Being able to resist pressure, be assertive and hold your ground is a really useful life skill, and I think this is a great way to practice that.
I’ve been victim of this . Had one dealer take my keys to get a value on my truck and I Tried to get them back for an hour I told them I was going to leave. Finally when I told them I wasn’t going to purchase the vehicle. Unless I got my keys back I got them back and walked out. When the sales manager left his office. Felt like I was being held hostage.
I had this happen also. Also gave them my phone number and they proceeded to call me over the next 6 months
That’s why I will never make an appointment for this again and not going to give up my keys.
That key is a term we called "glue" a way to hold you there to wear you down
That don’t make sense when you tell them clearly you can afford to pay for both trucks when they tell you they won’t take your trade.
You never want to tell them you got a trade it after you negotiate the price you want on the car and monthly payments. Go in the trade in and you can negotiate a even smaller payment.
Transparency works both ways. The more lies you give the dealer the harder for you to accomplish what you truly want to accomplish. Be clear, assertive and honest as you expect the same from the dealer. You don't have to lie to make a deal. You just have to do little price research and have a good idea of what you want to offer for the new car and what you expect for yours that you want to wholesale to the dealer (trade in). Knowing those values will help you spot a good deal when you see one.
Agreed. My intention isn't for people to go out and lie only to trick dealers here. My intention is for people to understand how telling the truth can be used against them a lot of the times.
Not revealing certain things to the dealer isn't technically lying. It's just being smart. Keeping certain information to yourself to help keep the situation balanced in your favor.
Why would I be transparent to a salesman trying to fuck me out of my money so he can get a bigger commission? I know what I want before going in and all the things in this video are something a salesman or manager tries at least once and it's beyond frustrating. It works on first time buyers and pushovers which is a lot of people so this video is actually helpful to those who get nervous when going to a dealership.
@@constantlyjohno I'm a car salesman, prices are posted online and save a great deal of money for the consumer. It's impossible to gest screwed over these days, if you do, you did it to yourself.
Basically, if someone comes im with internet pricing I know 2 things are happening, I'm not making much commission, but it's an easier sale.
However, many clients will negotiate lower them the online price, if told no they will begin to say "I get it, you just want to make a lot of money on this deal, just discount it more for me. "
When technically we're already selling below invoice
There’s no requirement for dealers to be honest about their online prices.
Examples:
All the crap they install like LoJack, paint protection.
Incentives nobody qualifies for
I've always found it much easier to get a check from your credit union or bank for the asking price of the vehicle. Now you have control of asking price and your own payment.
My Armanian brother here is talking facts! God Bless. I never tell them I'm trading in a vehicle. I park far away and walk into the lot. I find out what I want to spend and fair market value of the vehicle I want. Walk, negotiate, Negotiate some more. Then negotiate my trade in and bumper to bumper warranty. YES THEY WORK, DON'T LISTEN TO THESE CLOWNS. A single repair paid off the warranty. Shit happens, and you don't want to be out of warranty with cars now a days. I had Radiator failure and Diff fail on a Toyota Landcruiser. Even though it's a Toyota, parts are EXPENSIVE ON THAT TRUCK. The warranty paid for itself and 3 times over.
Weird had a rear axle bearing problem and front differential replacement in my 2008 Toyota Tundra....all before 100k, at 104k those problems were already back within about 1-1/2 years of having them fixed the first time under warranty...I sold the truck never will I waste money on anything that says Toyota, I have had every other brand vehicle and by far for repairs the Tundra was the worst in the terms of types of repair and cost of repair...warranty luckily covered the front differential even though it was out of warranty because of the TSB regarding the issue, as well as I had complained to the dealer several times about the problem and they somehow couldn't find the issue till it was out of warranty 3 months, I contacted Toyota Corporate with help of the service advisor and finally got Toyota to eat the cost of the parts and labor...one reason to have your vehicle 100% dealer maintained under warranty, if something goes wrong its on them to fix it because they're the boneheads messing with it.
@@wildbill23c Did you purchase the Tundra new as a new owner. The older tundra had some quality control issues. However as of recent, they've improved it significantly. But over all, you still can't compare Toyota with ford or GM in terms of quality. I've seen more Toyota Tundras with over 500k on the road than any Ford pickup. Look up the research.
@@aky19832001 The 2008 Tundra I bought new, the 2005 I bought used with 127k on it. The 2005 has been trouble free except for the axle issue caused by the dealership that they replaced. The 2005 Tundra feels a lot better driving than the 2008 ever did, feels like the 1st gen ones were built heavier, the 2nd gens seem to be pretty flimsy.
Currently have 148k on the 2005 Tundra, the 2008 made it to 104k before I gave up on it and its recurring issues and sold it.
An easier thing is to tell the dealer "Im doing my youtube channel"
and record EVERYTHING live real time. INcluding the part if they start kicking you out. recorded.
I visited two dealerships last week to trade my wife’s 2012 nissan altima 66k miles after watching your vlog.
First I visited Nissan dealership where 2012 nissan was bought back in 2012. I wanted to trade with 2020 nissan Altima S. I drove new car and sat with dealer. I was looking for 6k trading value for old car but the dealer valued only 3K. New altima was priced 21k after discounts and i told him I would buy car only if you do 21k-6k =15K. He said he can do 17.5 after trading. I told him I can’t go below 16k and also told him i have to discuss with wife to make final decision. It was so difficult to walkway without making any agreement, i told him i had to go for soccer game in 30 mins and left the dealership.
From next day he has been texting, did you talk to wife yet, did you talk to wife yet :) i said yes. She says she will buy only if you give us in 16k after trading. He said he will talk to his manager and reply to me but hasn’t got any reply yet.
Yesterday, i went to honda dealership where i bought my 2018 crv. Did drive 2020 honda accord LX, I found this car is better than nissan but no touch screen and car play. I sat with dealer and car was priced 23k and he also valued 3k trading value for nissan. He was ready make a deal with 18k after trade.I told him to make it to 17k, he said no way and walked behind to talk with manager. i told him let me talk to wife to make decision with your offer. He said let me talk to your wife and explain the deal to her but I didn’t let him talk. I kind of declined his offer and told him I gotta talk to wife more about your offer.
He was kind of furious and said why do you waste dealers time if you can’t make decision. He ripped the paper and trashed it. He said this offer is expired 😂. You can go home.
I am planning to go there again and buy Honda. As per my experience I think i can get honda by adding 1k extra.
Be in LIKE with car before you buy it, be in LOVE with it after you buy it!!
As someone that previously sold cars and hated the games we were trained to use, this is pretty good advice. Y’all take mental notes and shop with confidence!
Thanks Brian!!
Ari Janessian no problem! It’s good that people even the playing field like you are. 👍🏻
It’s sad that this has to happen, I just started and made a few sales, I believe honesty and helping the person choose the right car is best.
Now, stop doing that and start selling more cars! (Just kidding)
"I just started" wait a little...
You're in the wrong business if you actually care about the customers my friend leave that wicked industry
Care and concern for the customer knowing they still need to sign the PAPERS in a back office within the Finance Dept. shows how naive you are.
Best get out of auto sales as it's brutal.
As a salesman I highly disagree for a few reasons. The top one being that the more info you give me the better. I’m not here to lie, steal, and cheat you. If I’m asking certain questions it’s either to build rapport or to simply make things easier. Nobody enjoys sitting at a car dealership for hours. Give me what I need to know so I can put you in a car. A lot of times it’s something that the bank that has the slightest interest in buying your deal. Why would I show someone with three car repos, makes 250 a week (that’s being generous), 500 in rent, and a current car loan a $30,000 car. The math doesn’t add up. I know at my dealership there is a process put in place to save everyone time and energy. Help me help you get into a vehicle you want, or at the very least something that fits your needs and wants. I’ve been on both sides. Until recently I’ve never been able to afford a vehicle worth anything because the math never added up. Why should I be made out to be the bad guy because of your mistakes. Also we do not, DO NOT, control the interest rate. The bank does. There are people who can and those who cannot buy cars. Some who can look like those who cannot and same for the latter. Let me know what I can do for you and I’ll do what I can to accommodate that. Also... be friendly if you can. There is already enough tension in the process as it is. I can’t speak for all salespeople out there solely because there’s not a stereotype for no reason, but also there are good ones. The whole process does not have to be this hard. Save time, energy, and effort. Both sides be honest. I know I never knowingly lie to a customer. If I do I address it.
End rant sorry
honesty is the best policy.. just say NO if YOU are not ready to buy today!
tell 1 lie and then your living a life of lies...
That's right
Proverbs 10:9
He who walks in integrity walks securely, but he who perverts his ways will be found out.
#allgloryhonorthanksandpraisetotheMostHigh#
Thank you for saying that. I'm not the only one with good sence and morals
The golden rule
chrisiden sorry but I’m going to have to disagree,but to a certain extent. I worked at a car dealership and from the dealerships perspective, they tried to milk every dollar out of the customer. A lot of shady things occurred and they ripped off so many customers. I was disappointed because from The outside in, it looked like a great opportunity, however when I saw all the lies, manipulation and deceit I was instantaneously turned off. Anything the customer tells the dealership, the dealership will then play with that information and try to milk the customer for dollars anywhere they can. The dealerships are extremely dishonest and there are no laws for regulations of their behavior. As a customer, it’s important to come in with your game face and thick skin, having to know what u want and get what you want. And sometimes even having to not be too honest with the dealer so that way you can personally assess what it is you are really looking for without getting manipulated.
I don't lie, but my standard answer is "I haven't really decided yet." For instance: Are you going to be paying cash or financing? "I haven't really decided yet." I might be 99% sure one way or the other, but there's always a possibility I can go the other way.
I find it funny to read the comments or even tips coming from people who have never been in the business..very entertaining
I never buy a car until I'm walking out after the dealer has made a "last best price".
With regard to point #3, you advise to picking a color. If possible to see/know their lot inventory, I would pick a color offered in that trim line that they didn't have on the lot. That way you increase your leverage as the dealer wants to sell the inventory as he's already paying for. And they may be willing to offer a better deal for settling on the color you wanted in the first place.😉
Yeah go fuck yourself dumb shit. Everything you just said is horseshit. All you're going to do by saying that shit when you walk into a dealership is waste everyone's time. The only thing you can do to increase your Leverage is research. Know what we have, how much it cost, if you can't afford it, don't come into my fucking dealership. Car dealerships operate 80% of the time helping demshitz like you get into cars that they can't afford. Stop fucking whining
That's what truecar and autotrader is for. Look at the price there. Then you can select your terms (autotrader). If you're not upside down in the trade, you should be fine.
@@charliesvids And you stop swearing! He has some point in his tip and if you don't agree you don't have to follow it!
I work at a dealer! Not every dealer works the same ways! I work for a family owned dealer ship! And telling us your budget doesn’t mean we gone shoot you in the foot! It actually helps us and hep you land on a trim! All pricing these days are online! Websites like true car and actual dealer ship! And working for a dealer for a year! I found out that customers lie more than dealer ship because they are scared!
Yeap we're scared cause y'all are known to be untrustworthy. Bloody snakes.
@Brandon Underwood here here
When buying from dealership, all you are obligated to pay is TTL + documents fee + Inventory fee. If there are any other charges other then those 3, tell them to take that shit off. I did that when I was trying to buy a car and it saved me $2,500. Don't buy warranty, free car key for additional X amount, fix car damage for X amount. Remember to negotiate on the price that is current not the price before they drop the price.
Ari you’re literally a g for giving these tips. big shout outs to you bro🙏🏿
Thank you too!
i understand the car industry my experience like 25 years, n i have intention to work 4 peoples benefits thank god. n this guy in this video said honest n useful great things.
I would Iove a 2021 update with this chip shortage situation.
I opened up a separate email account and I still get emails from dealers 4 years after a bought a car. Price shopped entirely online all over my entire state. Same exact car varied over $7k out the door. Preapproved for financing at my bank. Found a great salesman online and bought from him for 2nd lowest price found. Painless.
Ok some valid points but what you need to understand is YOUR in control. You can walk out or say no deal at any time during the process. I personally know exactly what I want and if that dealer can't meet it - bye bye. I don't worry about playing games, its my way or the highway when I deal with dealers. I hold the cards not them. Your acting like your in prison and working for your release.
Kate B Well, then you just lost a customer and money.
Mr D Facts! 💯
You're*
I'm with you, that's why I do internet sales
@@code123red I think what Kate is saying is that the best thing to do is to understand what you're actually getting into.
Half my life is spent on driving two vehicles. I make sure I tell the dealer the challenge he is facing when I am about to buy something from him. Just a tip for those who can see this happen to them. In 1992, I bought a used 1986 toyota pickup with a rebuilt engine for $2k. It gave me 16 years of fun with low maintenance. I then bought a 2006 toyota tacoma extra cab but check this out. My trade in got me $700. That means my 16 year old truck gave me 16 years of fun for $1300. Not bad for 16 years of fun on a vehicle. 😊
I have never seen a need for an extended warranty. They will weasel out of it. Mechanics do not have the time to deal with them. I always say if I need an extended warranty I need to buy a better car.
This is great for people who don’t know how to deal with sales people and cave in to pressure. As a sales person, I know the game and know how they work.
great vid! when you give out your phone or email, your life is over as you know it, even if you buy the car perhaps. with todays high prices, any lead to get rid of the junk is gold!
Must protect this man at all cost!
Congrats Ari on 8k. Once again you've outdone yourself. Awesome info. A lot of it is common sense but when in that negotiating situation, you always forget stuff. I'm going to bring a notebook with me to the dealer with all your tips!
HAH! I laughed out loud there :) Thank you very much, and I appreciate your kind words. Happy 4th!
S. James - I’m already taking notes!
I like the last bit, yup, i've gone to quite a few dealerships with no intentions on buying that day (dont actually have the money yet) but you really do truely see how interested they are in you if they know a sale isn't happening on the spot.
Coincidence? I was just shopping for a bmw and most of the tips here hits the jackpot lol
This is what I have learned...
1) Look for the vehicle you want online and price it out.
2) Only go to the dealership if you want to test drive. Tell them you are not there to negotiate, just test, and if they try to sell you something, tell them you're going elsewhere.
3) Give them an email or number and say you will only communicate this way. If they call, you go elsewhere.
4) Tell them you're looking at other places as well.
5) Buy at the end of a month near the end of the year if you can wait that long.
6) Don't Tell them about trade-ins, always wait until you get the deal you want and then bring it up so. If you let them know early, the deal will not be in your favor.
7) Know what your trade-in is worth and negotiate that price.
8) Know the incentives and if they have one that's a loyalty incentive, don't mention you have a family member who has the same brand because they will try to put that discount in and say it was added in the cost. You can get an extra $500 to $1000.00 off on top of whatever you have negotiated.
I was able to get a $50,500 Audi for around $37,500.00
25% off an Audi, very doubtful
@@Yette 2018 A4 got at the end of November. I also didn't tell them my wife had an Audi and that alone is another $1,000.00. I knew if I mentioned it early on o wouldn't have gotten the right deal. I also sent them info on another Audi I was looking at at another dealership. Then they try to rip me off on my trade-in and I started to walk out, so I got a better deal on that, but I was in the negative, but felt it was a reasonable and respectful amount for both parties
@@Swatsrong30 with that explanation, even less likely to be true
@@Swatsrong30 What advices you would give this days in age where it's chip shortage and dealers are taking advantages of the opportunity. They not trying to give no discounts and want to sell you msrp rate..SMDH!!
Just use a broker. They will find you the exact car you want in the correct color with all the options you choose - and they will negotiate a much better price than you could get on your own. Plus, you will avoid all the dirty tricks that dealers use, like quoting you a payment instead of a price, tacking on preparation and processing fees, adding "market adjustments" to the sticker price, pushing service contracts and extended warranties, anti-theft glass etching, LoJack installation, paint and dent insurance, etc., etc. Brokers buy dozens of cars every month, so they know how to get the best deals, and they get respect from dealerships because they buy in volume. All these things give brokers a lot more leverage than average car buyers.
When I bought my most recent vehicle, the best price I got after visiting three local dealerships was $41,000. So I sent the vehicle description to my broker, and he got me the same exact car for $36,000.
Zachary Zarko How does one go about finding a reputable broker in the NYC area? Thanks
Agreed but Vet the broker very carefully! Some are kinda shady...
@@enahayes1 I would recommend asking friends and colleagues for a referral. I found my broker by talking to my professional network on LinkedIn. There is also a brokerage service that has a contract with the company where I work. (I didn't use them because I was already working with a broker by the time I found out about it.) Also, Sam's Club, Costco, and USAA Insurance all have auto-buying services, but I have read mixed reviews on them.
Zachary Zarko no a broker will get the same deal you could get on your own u are just wasting money 😂🤦🏽♂️
@@Franchise-p7g You are incorrect. Brokers buy literally hundreds of cars every year. When they talk to dealerships - they get discounts that regular people can't because they buy in volume. By using a broker, I saved $5,000 over the dealership's "best price."
Glad to see this guy is getting a lot of subscribers. His content is actually useful in real-world scenarios.
Your advice is very much appreciated! The majority of the things you mentioned, I just went through with a Honda salesman and the sales manager.
I told them I was approved for thousands less than I was actually approved for through my credit union. Got the car for a reasonable price (in my opinion) All worked out in my favor!
I'm so happy LaChana :) I appreciate you watching and leaving feedback!
Never answer questions at dealership when buying a car.
You are the only one who will ask questions, and they will answer questions. You are the one with the money, and they are there to sell someone's car.
You can also do Business over the phone.
I'm not even shopping, but this is an excellent video. Nice job man.
Also, don't say you're going to buy it outright. Dealerships will often give a good deal on the car if they can make it back in their financing department.
Congrats on 8k!!! Car Dealers/Salesmen are people too, we forget that during the heat of the moment. No matter their attitude, be better than them, keep your cool, let them show the emotion, take your emotion out of the game, it's a transaction you can always make so.ewhere else.
Thank you Eric, and completely agreed man. Feelings don't belong in the dealership!!
Number 1 Tip: Do not become emotionally attached to one car you have been eyeing, trying to justify to yourself why that car in that configuration is the one you want. That way, you won't be too concerned about not getting that exact car elsewhere which will make it easier to walk away to another dealership.
I bought my A4 in 01' after drinking a few beers which I really shouldn't have done. I had an extended warranty & my negotiation skills weren't as high as they should been, not to mention I got a sedan when I wanted the coupe.
There was a coupe version of the A4 in 2001?
Great advice! 👍👍👍
Here’s another, but only works if you have cash or lined up financing elsewhere: Be vague about how you plan to pay and if possible drop subtle clues you may finance through the dealer. As we all know, dealers make a lot of money on finance and if you can get to the bottom line on a deal they think will be financed, pulling out a checkbook can save $$$. I’ve done it.😀
Of course, as we all know, dealerships eat, sleep and live selling cars and your chances of pulling a fast one are minimal.😟
When I walk in to a car yard I'm the boss period.
Sure u are
@@paulden3158 😂
Dealers play mind games, they can be very skilled at it. They receive extensive training on closing the sale. Most consumers are not aware of simple closing techniques or recognize them as such. It can be very one sided and is the main reason people hate car shopping. This video helps those who need the help countering those strategies. Good video Ari. I see no problem not giving away what can be your points of strength in the negotiation. (Some call it lying, then the salesperson is lying to you. Get real) The salesperson wants information about you, to help them negotiate a better deal for the dealership. Even the playing field. When you use the good cop bad cop against them, (my wife) they don’t like it and try to shame you. (Be a man) Ask to speak to his manager for a moment, or you are leaving, then ask the manager to assign a different salesperson. The manager will likely try to settle you down and get you to agree to stay with that sales person. That salesperson will know you are not to be f’d with. And always vote with your feet, and don’t fall in love with a car!
One thing you can do instead of buying an actual extended warranty is to check with you car insurance company and see if they offer "mechanical break down insurance". Through my insurance for example with this option i get 7 yr 100k bumper to bumper coverage with a $250 deductible that costs around $8 a month. If you do the math this is MUCH cheaper over the span of the 7 yrs vs purchasing an actually extended warranty through the stealership. 😎
dude it not even close to being the same as a warranty. But nice try on that comment.
Jeff Eppenger yea definitely not the same as an extended warranty
@@rickyracks5518 it actually is better in my opinion. Yes there is a $250 deductible but it covers everything bumper to bumper and you don't get that in any extended warranty that i know of. I have used my insurance policy at the dealer with no complaints either. So i would argue your point show me an extended warranty that provides this type of coverage for under $700 total investment? Mine costs $8 per month extra on my policy. My folks have it on their new Lexus that ran $55k and it's $12 a month for them and as i mentioned is bumper to bumper for 7 yrs or 100k miles.
@@Executiveinvestments- prove me wrong? You can't. I have used the policy through my insurance for issues with no issues. Your extended warranties are crap and the only people that benefit from those garbage policies are the ones who sell them. Sorry dude if you got caught up in that at the dealer and got screwed.
Jeff Eppenger nice to change ur tune u liar. First mechanical breakdown then it’s bumper to bumper. No auto insurance policy covers bumper to bumper. Fucking liar. Post the name of the insurance and the policy info so I can look it up. I will wait.
Personally I work at a Toyota Dealership. I personally don’t ask any of these questions, I just try to find a car my customer like and go from there. And if they say they want to go to Honda or what ever, it doesn’t matter to me at all, I don’t care. Toyotas are better then Hondas and it’ll show if you even go get to Honda. At the end of the day if a customer is honest and kind to me I’ll be honest and kind back to them, and most of the time I’ll go out of my way to get them the best price I can.
so do you prefer that a person tells you right off the bat that they don't want to waste your time because they aren't quite ready to buy?
and if so, do you give that person the same amount of service/price as anyone else?
Bro thank you for this helpful tip ! Cause I was in the market on purchasing a vehicle but the fact that I have 5 options on different model cars i want just don't know how to talk when I'm at a dealer ,you helped out alot.
I was at the Toronto Autoshow last week and have no idea how to buy a car. So I came here and found some helpful advice for when I may buy in the future. Is there advice on asking a car salesman: "I don't want to pay more than I have to. What's the best price you can get me with you making none or minimal commission off the sale?"
“Dealers not going to let you leave without a fight”
*shakes hand and leaves*
That crazy SOB did it.
A google voice # is great for stuff like this. You can set it to DO NOT DISTURB and the caller goes direct to voice mail. Many uses.
Yeah this shit doesn’t work at a Mercedes-Benz dealership, especially mine lol...
Have a guy $11k off MSRP (literally all the money I could take off the front end of the car- no holdback, etc already $5k below invoice). on a brand new 2019 AMG E63S that we had in inventory for 15 days, on the first pencil. Obviously I gave him the best offer up front, no games, no dishonesty. He gave me all this shit, blah blah blah, I let him walk, didn’t get my manager involved. He calls me over the next few days trying to squeeze 3k more out of me, I decline. My offer stands at this point. A few more days go by and another guy walks in buys the car for the same price I offered the first guy. Was shocked I took that much and made it easy upfront. Guy was in and out of the dealership/finance within 1 1/2 hours (meet and greet, test drive, numbers, finance, delivery). My original guy calls me the next day to tell me he folds and wants to come in and by the car for the price I offered him, which was a ridiculously insane deal to begin with. Anyone else would be lucky to get 2k off that car at any other MB dealer. Told him sorry, that I sold it. He ended up going else where to try and buy it and played the games on one less swiped in their inventory for 60 days and they offered him $1500 off MSRP 😂 What’s the point? Not all dealerships like to play this game, so don’t always play stupid and be dishonest. Honesty and transparency goes two ways. Been on both sides of it.
nobody cares about invoice. Dealerships dont pay invoice for their cars so dont mention a fake make up number from the manufacture.
I sell automobiles. Everything being said by this video gets a salesperson to become disinterested. All you are doing is putting up all kinds of "roadblocks" .
It’s not as though salespeople come with an honesty badge! Unless I have a close personal relationship with said individual, I’m going to be leery. I sure hate buying a new car!
I have been in the same situation time and time again. I have learned over time that you will lose more sales by being upfront and honest like that. Customers want discounts not good deal. They would rather over pay on vehicle they got thousands off then underpay on your first offer. I present pencils differently now but any customer genuinely being upfront and honest with me will get the same offers I would give to my own mother. I will truly help them as much as possible. If they want to play the back and forth games who see is a better negotiator like this video suggests I'll play that game and see who's better at holding gross.
Thank you. Customers like to play games, no one is gonna help them cuz they are wasting the salesman’s time
Why are people even scared of the dealerships? Getting a car at a good price is so simple. I used to work at a dealership and here’s my advice.
1.pick the exact car you want give or take a second choice of color
2. Price research (this doesn’t mean drive to all the dealerships out there, just go on truecar, costco, dealer websites.)
3. Don’t be greedy, it makes your experience worse.. Take the best price you found that IN THE AREA. Don’t bring in a quote from 200 miles away thinking it’s good leverage for negotiation.. its not. Don’t expect it to go any lower then the area’s market price. you can take a shot in the dark and ask.
4. Buy protection products if you see value, if not respectfully decline or ask for a discount. Usually if you decline it the first time, the dealer will discount it themselves. If you do decide to buy the protection, ask them to discount the car a bit more.
All these advice about not giving info to the salesman because you’re scared to overpay.. stupid advice, yes the salesman will start high to give himself room to negotiate with you but if you do a little bit of research you should be able to find the exact market value of the car before you even step into the dealership. They will quote you MSRP, maybe even a mark-up, don’t be offended, ask for your discounts and you shall receive.
2:31 whatever went under your shirt gave me anxiety 😩
I just found your channel a few day ago and subscribed immediately! Love it
Dealers lie to us, I have no qualms about lying to the dealers.
The only reason he said that is because he’s a car salesman himself. Fuck em, the entire game they play is predicated on narratives.
I like #2. :-) I too have said something like I am meeting my daughter for lunch in an hour. So don't have much time. I can give you 30 minutes or so. Some dealers will not let you go until you go over numbers or commit which of course can take longer.
That last one is very important. People might not think so, but when they show their true colors after you defend your chips well, it makes the decision to give them business or not much easier.
Buyers are liars. We in the car business know this fact. Seeing you promote lying speaks to your nature. How about being honest, you'd be surprised how much easier the process becomes. Otherwise all your doing is wasting our time or spending 8 hours in a dealership when all you had to do was ask for a grand back of invoice.
Permanent contact info allows the dealer to run you through 4-5 financing companies without your permission and they can do a credit check too. They now have an upper hand on how your financial situation look like and they can be as flexible or hard on the deal. Just tell them your first name and that is it. When you buy and sign go ahead and give them the rest.
Also shop online then go there and say this is what I want and this is what I want to pay make it happen, you got 15 minutes to get me to sign or I am leaving, and leave if they don't get you the deal.
You always counter the budget question with my budget is the best price you can give me or I will move on
Pimp shit
This was great. I've been car shopping and most car buying advice videos on YT are regurgitating the same tips. Several of yours are ones I haven't heard, and I'm cringing, because I've made these mistakes multiple times in the past few days. I REALLY wish I'd seen this first!
Screw all of the small talk. Look around and find what you want, go there and drive it. When you get back tell them you want it for whatever and if they don’t want to make a deal then you walk. There’s plenty of vehicles out there. There’s no need in spending all day at the place. Be precise, firm, and down to the point
Real tip #2 If you ARE married, you two can start a fake argument if at any time you both feel the need to leave the Stealership.
This is an EXCELLENT video!! Although some of your suggestions I was aware of, you give me a lot of advice I hadn't thought of. Thanks!
The advice given in this video will not help you the slightest bit it will only make the car buying experience more stressful and time consuming and none of it will help you get any better of a deal
These are some really good points.... i tried maybe 6 of these and i tell you what the salesman does not listen. this is so annoying!!!! The contact information part is huge. my mailbox is full from dealership phone calls. once again this is so annoying!
I’m not so sure on the first few tips. Totally unnecessary lies in my opinion. I go in and say I’m ready to buy today if we reach an agreeable deal so they are incentivized to do so. I don’t need an excuse to leave, I just leave!Every time I’ll get a call same or next day with the purchase price I wanted the vehicle for from the sales manager. If they know you’re serious and not just kicking the tires wasting their time (they get a lot of that I’m sure) then they’ll work with on price in my experience. Why make up lies to leave? Price sucks? Tell them so. Just leave and give your number...
If I walk onto a lot and can't reach an agreement within a few minutes I leave, and all the phone calls, emails, etc. won't get me back to the lot...if they can't deal with it then I don't want them as my dealership and I don't need their car. Way too many options out there and way too easy to search around and find what you want for the price you want....and for god sakes stop thinking you need a brand new car, used cars are just as good...and sometimes better as the previous owner already took the massive hit in the wallet for depreciation, and usually have most of the bugs worked out by then. Also avoid 1st model year vehicles of any brand.
brand new c63s, bought as demo pice, simply ask your dealer to register it b4 you purchased. unless you want order specific one from oversea. Many stock left in dealer yard, they try to sell it b4 facelift out market or b4 financial year.
Damn 15 days later and you’re now at 11k!
Great Content Ari! I love the fact that you're teaching the average consumers about negotiation skills that are extremely helpful in making a big purchase such as buying a new car. And more importantly, those skill sets can be applicable in any purchase, big or small. I have been heavily involved in sales for quite some times, and teaching consumers about those pre/trial close questions are important because they are going to come up. Great job!
Nothing is being taught here. This is just your typical idiot asserting things that are completely dishonest. Everything said here will make your experience 10x harder. I see it every day.
I like how he mentioned you checking out a Toyota highlander because that's what I'm looking to buy soon.
Outdated.
Same here Haha
Great advice overall. The only one I don’t agree with is negotiating monthly payments. Dealerships have way too many trucks up their sleeves to craft a monthly payment that can fit a person’s budget while potentially adding thousands to the price of the car. Never, ever negotiate monthly payments, always negotiate total out of door price.
YesItsMe_Cj I agree. But what about when leasing? Ur not worrying about the total price of the car unless it’s something u might buy at the end of the lease.
Loved the video, great tips some of them I already knew but others like “how long am I planning to keep the car” are really useful.
The most crucial piece of advice Ari gave here was safeguarding your permanent contact information. My biggest regret was having to field calls from these salesmen at all hours of the day throughout the week. They're relentless. The salesman literally told me that he was responsible for making 35 calls a day per shift.
That’s all?? My friend has to make 100 plus calls a day in a 10 hr shift..
Why can't we just buy the damn thing like everything else. No games
Cauz they try to get more money than the car is worth.
@@roarbahamut9866 that is why they are called "dealers". Car dealer...drug dealer..
Cause they dont make money selling cars. They make money financing cars.
Neng Thao actually banks make money through finance. Dealerships only make money on the sale (plus warranty/extras and service)
@@gaber5811 either way, they gone tried to highball you as much as possible.
I sold cars in a a dealership for 6 months. In that time I had not met one salesperson that was honest.
Never go to the dealership and say you are going to buy a car. Tell him you're checking around (and actually do it.)
Never ever let the salesman do the financing. You'll get ripped off.
Never go to him and tell him you're paying cash for the whole thing. Do that afterwards when he sets up monthly payments on the car you decided to buy.
Again let him know no matter what it is, you're going to check around.
Never ever take a deal where the car Insurance will be included with the monthly payment. It's a scam and you'll pay a fortune after the first year.
When the salesman starts playing around with a calculator to figure out the best deal it's a ploy.
I've seen a lot of people get stuck with a used car that was a lemon. You can go to court and all that sort of thing but it's a hassle and you might not win.
When I buy a car I do research of what car has the very best quality and then I buy that car new. I know what I'm buying then.
I'm cheap so I drive a car until it no longer is useable.
The car I have now is 15 years old and still going.
You can save a lot if you check in neighboring states on the computer what the cost of the car is you want to buy.
Sounds like you had a bad experience
@@SeriouslyAutomotive I've worked for a few companies for various products and services, but when I sold cars it was terrible what I saw.
However I know of car repairmen who are basically honest and do what they can for the customer.
That has to be, because if a place that repairs cars has a bad rep they'll be out of business in not time at all because people talk and the word gets around.
@@kevinhealey6540 works the same in sales too. Imperfect surveys lead to firings
@@SeriouslyAutomotive If you want to go into sales, find a product or service that you believe in.
@@kevinhealey6540 that’s what I did.
That’s why I love carmax. I went traded my car for $600 more than I was expecting and I bought a new one for $2000 cheaper than other dealerships that I went to. Did everything in less than 3 hours.
LOVE Carmax!
It’s all a game with them but I don’t feel the need to tell them someone else is involved. I will walk out at any moment if necessary, no excuses!
Thanks I needed this info, my last two cars I purchased alone, but I was very knowledgeable about the car I was buying that's why im getting info now bc I do not want to be hassled by these salesmen.
Maybe you'd like me as a customer...
Many times I just bought cars right on the spot with a credit card deposit, JUST BY DOING A 5 MINUTES PHONE CALL !
And these were the best deals I ever made...
Denis, car collector (22 cars)
Great Tips Ari. Thank You Sir! Keep them coming.
Thank you too for watching!
People act like car dealerships are meant to put cars in people’s driveways. It isn’t. It’s a sales business, and working in sales sucks. They don’t exist to make everyone’s days - car dealerships are meant for profit.
Yes that's true and the best sales practice is to get repeat and referral customers. You get that by treating people right and finding out how you can best help them. There are many ways to help customer other than just the price.
Informing myself before my dad and I get a new vehicle this November
Couple quick thoughts: 1) if you don’t like the car, say so. Don’t promote a business transaction based on deceit - it will only backfire; 2) don’t EVER divulge monthly budget/payment amounts upfront. Instead focus on FTV of vehicle at the end of agreement terms (among other price factors).
Great advice. And accurate! Thanks for the video.
My last car I had for 13+ years was totaled when it was rear-ended by a BMW 335i while waiting in morning rush hour traffic. So I did urgently need a replacement vehicle because the time on the rental was running out. I got a good deal on a brand new replacement car because my negotiations were done over the phone. They knew I was looking at another car & I would not visit the dealership if the price was not right.
Solid Solid negotiation advice!! There's a lot more and we hope you can cover them as well. Would love to see a series of vids like this.
Second video of yours I’ve watched, both extremely helpful. Subscribing!