Hi Sam Wisniewski, Thank you for contacting Sony support, we apologize for the inconvenience. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-subfooter_contactsupport Regards, Gerson
All customers should know this feature and the problem that comes along with it, there is a big white noise/hiss issue. SONY has not fixed it since 2021.. I face the same issue and it seems common, just have a search in youtube and you will get the videos of it. The issues are not considered to be the Sony A soundbar connected but from the TV software. I use X94K and HT A3000 soundbar. SONY, any plan to fix it by software, atleast when many by now has reported to have this issue and being a common issue?
Hi @Akmerock, Thank you for contacting Sony support, we're sorry for the issue you're having! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson
Hi@@galeriafuentes, Thank you for contacting Sony support, we're sorry for the issue you're having! For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson
After the Sony soundbar and the Sony rear speakers (RS5) are connected, can the sound volume level on the rear speaker be changed without changing the sound level of the soundbar? In other words, can the sound level of the rear speakers be adjusted individually and independently? Also, can the soundbar remote control be used to turn ON/OFF the soundbar and the rear speakers simultaneously? Thank you!
Thank you for contacting Sony. The volume of the rear speaker SA-RS5 (compatible with the soundbar models HT-A9/HT-A7000/HT-A5000) can be controlled independently in this way: Press REAR (rear speakers volume) + on the remote control of the compatible model to increase the volume of the rear speakers. The power on/off of the soundbar and rear speaker work independently, too. For more details, access this link: www.sony.com/electronics/support/res/manuals/5034/61411f8c33e85939b6d780f1380ab18d/50345001M.pdf Hope this helps! Regards, Ivan.
@@SonyConnect Thanks for your prompt response. I knew there are two buttons on the sound-bar remote control for increasing/decreasing the rear speaker volume. Unfortunately, even when the display on the sound-bar says “Max”, the actual sound level is still very low. The only way to raise the rear speakers volume is to turn up the sound-bar volume which obviously is not the ideal method. I was hoping that you would be able to tell me a way to raise the rear speakers volume in another more useful way (again, the Max level is still very low). Regarding the simultaneous power ON/OFF the rear speakers and the sound-bar, it looks like only simultaneously powering OFF both is possible, but not simultaneously powering ON both. By the way, I have already read the user manual in the link you gave me.
@@Wunderpus-photogenicus Thank you for replying. We are sorry to hear that the suggested troubleshooting steps didn't resolve the issue. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US. Regards, Ivan.
Thank you for contacting SONY, we're sorry for the inconvenience. Please provide us with the model number of your unit, so we can better assist you. For now, you can also access our Soundbar troubleshooting guide and click on the topic to view the Troubleshooting: www.sony.com/electronics/support/articles/00223961 Regards, Ivan.
The HT-A3000 Home menu does not appear on TV when I press Home on its remote. Since the SA-SW3 200W Wireless Subwoofer did not automatically connect I need a way to access the Home menu so I can attempt to manually link these two items together. Please help! Thank you!
@@TwingunsATX Thank you for contacting Sony, we're deeply sorry for the inconvenience you're having. To isolate this particular issue please make sure the unit is running the latest firmware version, if the issue persists you can perform a reset on the speaker system and then link your rear speaker again to see how it works. Firmware Update to Version 1.077 www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a3000/software/00285642 Resetting the Speaker System helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525239.html# Please reply on the thread if you need or would like additional support. Thanks, Ivan.
Thank you for contacting Sony, we're glad to assist you with this. To connect a turntable to a stereo system, the stereo system should have a PHONO input. If a PHONO input is not available, the turntable must have a built-in amplifier, or an in-line amplifier must be used to connect the turntable to another input on the stereo system. You may consider getting an amplifier or AV receiver, this time we would suggest checking our model STR-DH190 Stereo Receiver Phono Input and Bluetooth®. For more information, please access the following links: How to connect a turntable (record player) to a stereo system: www.sony.com/electronics/support/articles/00029093 STR-DH190 Stereo Receiver Phono Input and Bluetooth®: electronics.sony.com/audio/audio-components/av-receivers/p/strdh190 PS-HX500, please refer to page 14: www.sony.com/electronics/support/res/manuals/4585/e33bfa608d4965d5cc75a287af932ee8/45858341M.pdf Regards, Ivan.
If I use this sound bar while watching a movie, will my pizza taste better? :P Seriously though, I got this because it has a remote so I don't need a smart phone to set it up like Bose and Sonos require. That is the main reason I chose Sony over those brands.
![Noob To Max With DRAGON REWORK In Blox Fruits [FULL MOVIE]](http://i.ytimg.com/vi/LnBMOinoOvA/mqdefault.jpg)
This video was very help. Thank you. Perhaps another video on the more advanced setting. Many Thank.
I have a Sony XR75X95K and I get the hissing sound from the TV when I connect the s center acoustic cable.
Hi Sam Wisniewski,
Thank you for contacting Sony support, we apologize for the inconvenience. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-subfooter_contactsupport
Regards,
Gerson
All customers should know this feature and the problem that comes along with it, there is a big white noise/hiss issue. SONY has not fixed it since 2021.. I face the same issue and it seems common, just have a search in youtube and you will get the videos of it. The issues are not considered to be the Sony A soundbar connected but from the TV software.
I use X94K and HT A3000 soundbar.
SONY, any plan to fix it by software, atleast when many by now has reported to have this issue and being a common issue?
I've followed all the suggested settings. I'm still getting a hiss and it seems very little audio from the so-called 'center-speaker' of the TV
@randomsprout the only solution is to change the motherboard of the TV by Sony, by raising a complaint about the issue.
Can I use any subwoofer or only specific Sony products?
After sound bar setup I tried to change audio mode it is ghosted out if this option is not available what mode is best?
Hi. My Sony 48a90k and Sony ht-a3000 hiss when the center speaker is turned on. Release a normal update for TV and soundbar!
Hi @Akmerock,
Thank you for contacting Sony support, we're sorry for the issue you're having! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Regards,
Gerson
This same issue is a big problem for Sony... garbage 🗑️🗑️🗑️🗑️
Hi@@galeriafuentes,
Thank you for contacting Sony support, we're sorry for the issue you're having! For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US
Regards,
Gerson
After the Sony soundbar and the Sony rear speakers (RS5) are connected, can the sound volume level on the rear speaker be changed without changing the sound level of the soundbar? In other words, can the sound level of the rear speakers be adjusted individually and independently?
Also, can the soundbar remote control be used to turn ON/OFF the soundbar and the rear speakers simultaneously?
Thank you!
Thank you for contacting Sony. The volume of the rear speaker SA-RS5
(compatible with the soundbar models HT-A9/HT-A7000/HT-A5000) can be controlled independently in this way:
Press REAR (rear speakers volume) + on the remote control of the compatible model to increase the volume of the rear speakers. The power on/off of the soundbar and rear speaker work independently, too. For more details, access this link: www.sony.com/electronics/support/res/manuals/5034/61411f8c33e85939b6d780f1380ab18d/50345001M.pdf
Hope this helps!
Regards,
Ivan.
@@SonyConnect Thanks for your prompt response.
I knew there are two buttons on the sound-bar remote control for increasing/decreasing the rear speaker volume.
Unfortunately, even when the display on the sound-bar says “Max”, the actual sound level is still very low.
The only way to raise the rear speakers volume is to turn up the sound-bar volume which obviously is not the ideal method. I was hoping that you would be able to tell me a way to raise the rear speakers volume in another more useful way (again, the Max level is still very low).
Regarding the simultaneous power ON/OFF the rear speakers and the sound-bar, it looks like only simultaneously powering OFF both is possible, but not simultaneously powering ON both. By the way, I have already read the user manual in the link you gave me.
@@Wunderpus-photogenicus Thank you for replying. We are sorry to hear that the suggested troubleshooting steps didn't resolve the issue. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Ivan.
I'm using an optical cable to connect the soundbar directly to my PC's motherboard. No sound. Can't find a "digital IN" source on the soundbar. Help!
Thank you for contacting SONY, we're sorry for the inconvenience. Please provide us with the model number of your unit, so we can better assist you. For now, you can also access our Soundbar troubleshooting guide and click on the topic to view the Troubleshooting: www.sony.com/electronics/support/articles/00223961
Regards,
Ivan.
The HT-A3000 Home menu does not appear on TV when I press Home on its remote. Since the SA-SW3 200W Wireless Subwoofer did not automatically connect I need a way to access the Home menu so I can attempt to manually link these two items together. Please help! Thank you!
@@TwingunsATX Thank you for contacting Sony, we're deeply sorry for the inconvenience you're having.
To isolate this particular issue please make sure the unit is running the latest firmware version, if the issue persists you can perform a reset on the speaker system and then link your rear speaker again to see how it works.
Firmware Update to Version 1.077
www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a3000/software/00285642
Resetting the Speaker System
helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525239.html#
Please reply on the thread if you need or would like additional support.
Thanks,
Ivan.
it does not display Dolby Atmos on the sound bar display, only Dolby Audio ??
definitely
copping up
How to connect a turntable to this sound bar? I have the sony PS-HX500
Thank you for contacting Sony, we're glad to assist you with this. To connect a turntable to a stereo system, the stereo system should have a PHONO input. If a PHONO input is not available, the turntable must have a built-in amplifier, or an in-line amplifier must be used to connect the turntable to another input on the stereo system. You may consider getting an amplifier or AV receiver, this time we would suggest checking our model STR-DH190 Stereo Receiver Phono Input and Bluetooth®.
For more information, please access the following links:
How to connect a turntable (record player) to a stereo system:
www.sony.com/electronics/support/articles/00029093
STR-DH190 Stereo Receiver Phono Input and Bluetooth®:
electronics.sony.com/audio/audio-components/av-receivers/p/strdh190
PS-HX500, please refer to page 14:
www.sony.com/electronics/support/res/manuals/4585/e33bfa608d4965d5cc75a287af932ee8/45858341M.pdf
Regards,
Ivan.
If I use this sound bar while watching a movie, will my pizza taste better? :P
Seriously though, I got this because it has a remote so I don't need a smart phone to set it up like Bose and Sonos require. That is the main reason I chose Sony over those brands.
I need an update after your experience with it. Does it improve the taste of pizza?
رائع 👌
Micaph