Climbing the Ranks: Lessons in Leadership and Empathy

Tune in to a special episode of "CX in the Wild," live from CCW with Cheryl China from Citizens Bank. Cheryl, who has advanced from a phone specialist to SVP overseeing retail servicing teams over her 26-year tenure, shares her journey in customer experience. She emphasizes the crucial importance of human interaction in CX, even as AI becomes more prevalent, and discusses the power of empathy and personal connections in service roles.
Looking ahead to her retirement, Cheryl focuses on leaving a legacy of kindness, teamwork, and mentorship, especially for emerging women leaders. She offers practical advice on career development and making a lasting impact in the customer experience sector. This episode provides personal insights and professional guidance, ideal for anyone looking to succeed in CX.
Cheryl China on LinkedIn: / cheryl-china-7223041
Learn more about Cheryl's work at their website: www.citizensba...
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