Navigating the Waves of AI in the Hospitality Industry

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  • Опубликовано: 5 окт 2024
  • In this episode of "CX in the Wild," recorded live at CCW, we chat with Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotels and Resorts.
    Natalie discusses her lifelong commitment to improving customer satisfaction and her approach to making customer interactions seamless, whether through a phone call, digitally, or in person. This conversation explores the complexities of providing excellent customer experiences across different channels and the necessity of aligning with customer preferences. Natalie also examines the integration of AI in customer service, underscoring the importance of adopting technology while preserving essential human interactions.
    Tune in for an insightful discussion about the challenges and successes of implementing customer-focused strategies in the hospitality industry.
    Natalie Beckerman on LinkedIn: linkedin.com/in/nataliedbeckerman1
    Learn more about Natalie's work at their website: www.ihgplc.com/
    Learn a better way to outsource: www.op360.com/
    🔗 Connect with Me:
    LinkedIn: / denniswakabayashi
    Twitter: gl...
    Instagram: www.instagram....
    Podcast: "CX In the Wild": www.buzzsprout...

Комментарии • 1

  • @AhmedMohsenGoPlus
    @AhmedMohsenGoPlus 19 дней назад

    Epic session, I love Natalie approach to AI.
    As an AI product manager, AI does not requires as much training to get it up and running as it used to be, it's more about your knowledge base readiness.
    I would love to hear more from Natalie in future episodes.