Dennis Wakabayashi
Dennis Wakabayashi
  • Видео 220
  • Просмотров 2 899 242
Navigating the AI Revolution with a Human Touch in Customer Experience
In this engaging episode, we sit down with Eman Talaat, the Head of Experience Design at the Department of Government Enablement Abu Dhabi. Recorded in a quaint coffee shop in Dubai, Eman shares her extensive journey spanning over 20 years in the CX and UX landscape, having worked with prestigious organizations like Abu Dhabi Government, Dubai Government, and Majid Al Futtaim.
Eman dives into the vital topic of ethics in artificial intelligence, emphasizing the human-centric approach in this technological revolution. She discusses her commitment to protecting users' interests and ensuring that AI developments remain aligned with ethical standards and moral considerations.
We also explore Em...
Просмотров: 34

Видео

Unveiling the Power of Resilience in Shaping a Sustainable World
Просмотров 2316 часов назад
In this insightful episode, we converse with Dina Storey, a climate and sustainability expert and senior partner at Marfa Advisors in Dubai. Dina's journey is a testament to resilience and innovation, having navigated a path from a challenging upbringing in war-torn Iraq to a distinguished career in sustainability. Dina shares her transformative experiences, which molded her into a proponent of...
Forests in the Digital Age: Transforming Conservation through Technology
Просмотров 372 часа назад
In this episode, I reconnect with Vikram Krishna in Dubai, a visionary I met at Expo 2020. From a banking expert to an environmental conservationist, Vikram's journey is compelling and thought-provoking. We delve into his transition to founding 'Sacred Groves', a unique venture focused on forest preservation. Vikram shares his awakening to environmental issues and his commitment to sustainable ...
Navigating Tech Triumphs: A Journey from Engineering to Entrepreneurial Mastery
Просмотров 272 часа назад
In this episode, I had the pleasure of conversing with Sean Minter, founder and CEO of AmplifAI. His journey from an engineering graduate to revolutionizing call centers is inspiring. We explore Sean's adventures through the telecom industry's evolution, from deregulation challenges to leading successful tech ventures. Sean shares insightful experiences on transitioning from technical expertise...
CX Insights from Switzerland | Precision, Empathy, and Lovable Experiences
Просмотров 4,6 тыс.4 часа назад
In this episode, I’m sharing highlights from my time in Switzerland, where I celebrated CX Day with the CXPA. I sat down with Greg, the CX Goalkeeper, to discuss how Switzerland’s culture of precision influences customer experience-and discovered that 74% of Swiss customers will leave a brand after just one bad experience! Compare that to the global average of 17%, and it’s clear that expectati...
Goodbye Vienna Vlog
Просмотров 577 часов назад
Introspective thoughts about being a content creator and sharing the experiences I had in Vienna, Austria 2024
Vienna CX Update 2024
Просмотров 3,6 тыс.День назад
Quick update from the Pronovea Global CX Summit. Great event full of practitioners sharing case studies!
Real-Time Solutions and Leadership in Modern Contact Centers
Просмотров 9 тыс.14 дней назад
Join us for this insightful episode of CX in the Wild at CCW 2024 in Las Vegas. Our guest is Kacey Tolua, Senior Director at Marriott International, who oversees the Center of Excellence technology and global infrastructure for Marriott's customer engagement centers. In this conversation, we discuss the significant changes in the customer service industry, especially the impact of AI, and the r...
Elevating Customer Experience: Insights from the Frontlines
Просмотров 12 тыс.14 дней назад
Join us on CX in the Wild as we sit down with Vince Trotter from National Debt Relief at Customer Contact Week. Vince shares his insights into leading a client success team in the debt settlement industry, emphasizing the importance of empathy and culture in handling complex and sensitive customer interactions. Discover how advanced training techniques and innovative AI solutions revolutionize ...
Balancing Automation and Empathy in Modern Customer Service
Просмотров 15 тыс.14 дней назад
This CX in the Wild episode welcomes Lynda Harvey, Director of Customer Service and Account Management at Kin Insurance. Lynda shares her insights and vision for the call center industry, emphasizing the importance of intentional leadership and the evolving role of AI in customer service. We discuss the balance between automation and human touch, the impact of regulatory changes in the insuranc...
CX Leadership Insights: Humility, Transparency, and Curiosity
Просмотров 8 тыс.14 дней назад
In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand. We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating supply chain disruptions to implementing AI in customer service, our convers...
AI and the Future of Healthcare Experience
Просмотров 1,8 тыс.14 дней назад
Join us live from CCW Vegas on "CX in the Wild" with Colin Crowley, a seasoned customer experience leader now with Maven Clinic. Colin shares his journey through fintech, food tech, and virtual healthcare. He discusses the transformative role of AI in enhancing patient care, quality assurance, and real-time data handling. Discover how innovative technologies are reshaping healthcare, balancing ...
From Data to Details: Adapting to the Digital Shift in CX
Просмотров 5 тыс.14 дней назад
Join us for an engaging episode of "CX in the Wild" live from Customer Contact Week in Las Vegas, where we chat with Kathy Phelps, a seasoned technology consultant from Salt Lake City. Kathy founded C-lect Consulting in 2002, initially focusing on voice and data, but has since expanded into the customer experience sector, including cybersecurity. In this conversation, Kathy shares insights into...
Revolutionizing Customer Experience in Government
Просмотров 1,3 тыс.14 дней назад
Tune in to this episode of "CX in the Wild," recorded live at CCW. It features Tom McCarty, who shares his journey in transforming customer service operations for the state of Texas. Facing an unprecedented surge in demand during the pandemic, Tom led the strategic overhaul necessary to manage seven years' worth of customer interactions in just five weeks. He discusses the comprehensive plannin...
Navigating the Waves of AI in the Hospitality Industry
Просмотров 2514 дней назад
In this episode of "CX in the Wild," recorded live at CCW, we chat with Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotels and Resorts. Natalie discusses her lifelong commitment to improving customer satisfaction and her approach to making customer interactions seamless, whether through a phone call, digitally, or in person. This conversation explores the complexities o...
Evolving Customer Care: A Journey to Digital Transformation in Finance
Просмотров 3614 дней назад
Evolving Customer Care: A Journey to Digital Transformation in Finance
Climbing the Ranks: Lessons in Leadership and Empathy
Просмотров 2314 дней назад
Climbing the Ranks: Lessons in Leadership and Empathy
Nice Visit September 11th 2025 Update
Просмотров 5521 день назад
Nice Visit September 11th 2025 Update
September 6th 2024: Global Voice(s) of CX Update
Просмотров 7728 дней назад
September 6th 2024: Global Voice(s) of CX Update
Episode 12: Pioneering Leadership and Innovation
Просмотров 60 тыс.Месяц назад
Episode 12: Pioneering Leadership and Innovation
Episode 2: Unlocking Customer Insights with AI
Просмотров 64 тыс.Месяц назад
Episode 2: Unlocking Customer Insights with AI
Episode 1: New Techniques in Quality Monitoring
Просмотров 50 тыс.Месяц назад
Episode 1: New Techniques in Quality Monitoring
Episode 7: Listening to Your Customers
Просмотров 50 тыс.Месяц назад
Episode 7: Listening to Your Customers
Episode 9: Boosting Your Contact Center’s Capacity
Просмотров 48 тыс.Месяц назад
Episode 9: Boosting Your Contact Center’s Capacity
Episode 6: Leveraging Customer Insights to Drive Business
Просмотров 69 тыс.Месяц назад
Episode 6: Leveraging Customer Insights to Drive Business
Episode 3: Seeing the World Through Your Customer’s Eyes
Просмотров 64 тыс.Месяц назад
Episode 3: Seeing the World Through Your Customer’s Eyes
Leaving Cape Town August 10th 2024
Просмотров 23 тыс.Месяц назад
Leaving Cape Town August 10th 2024
Welcome to the Global Voice(s) of CX community.
Просмотров 16 тыс.Месяц назад
Welcome to the Global Voice(s) of CX community.
Episode 11: Enhancing Agent Performance with Analytics
Просмотров 39 тыс.2 месяца назад
Episode 11: Enhancing Agent Performance with Analytics
Episode 10: Building the Perfect Contact Center Team
Просмотров 57 тыс.2 месяца назад
Episode 10: Building the Perfect Contact Center Team

Комментарии

  • @AhmedMohsenGoPlus
    @AhmedMohsenGoPlus 19 дней назад

    Epic session, I love Natalie approach to AI. As an AI product manager, AI does not requires as much training to get it up and running as it used to be, it's more about your knowledge base readiness. I would love to hear more from Natalie in future episodes.

  • @dineshthakur-rt5rh
    @dineshthakur-rt5rh Месяц назад

    Please apprise me the process of relinquishment of right in property br sisters

  • @amithpatel
    @amithpatel Месяц назад

    Whatever use cases were mentioned, these were being followed much before ChatGPT came. Nothing new in that. Just that thos were manual method of analyzing the data with AI that analysis has become much faster and accuracy has improved

  • @SaraswathammaBn
    @SaraswathammaBn Месяц назад

    0:16

  • @cxcreator
    @cxcreator Месяц назад

    Thank you. But not interested at this time

  • @rezaulbari3404
    @rezaulbari3404 Месяц назад

    Hey Dennis Wakabayashi! I’m impressed by the impactful content and global reach of Dennis Wakabayashi. To help your channel connect with an even broader audience, I offer services to optimize titles, descriptions, tags, and hashtags, along with off-page SEO, full channel nurturing and management, and social media promotion. These strategies can enhance your visibility and engagement, ensuring your valuable insights on customer experience reach more professionals worldwide. If you’re interested, I’d love to discuss how we can elevate Dennis Wakabayashi to new heights! Best Regards, Rezaul Bari

  • @بدرالغراغير
    @بدرالغراغير Месяц назад

    😅😢

  • @luvetteconerly1371
    @luvetteconerly1371 2 месяца назад

    Can anyone have access to the showers? We are Americans flying to Cairo, Egypt..economy class. Will there be a fee?

    • @cxcreator
      @cxcreator 2 месяца назад

      I’m pretty sure the showers are for business class or above. But you may be able to buy a day pass.

  • @revelation1462
    @revelation1462 2 месяца назад

    Wonderful ❤

  • @HananSaid-qz8uk
    @HananSaid-qz8uk 2 месяца назад

    Nice

  • @pochaboinabhikshapathi6664
    @pochaboinabhikshapathi6664 2 месяца назад

    😊😊

  • @MdAkbar-lu4mc
    @MdAkbar-lu4mc 2 месяца назад

    Uxcc

  • @mintusaren895
    @mintusaren895 4 месяца назад

    Kamal the most European

  • @mintusaren895
    @mintusaren895 4 месяца назад

    Japan to Norway , the sun

  • @shivajiPatil-rr3nb
    @shivajiPatil-rr3nb 4 месяца назад

    ❤❤❤युटयुबचँनल आपका स्वागत करते है ❤❤❤❤❤❤❤❤❤❤❤सुपर सुपर सुपर ❤❤❤❤❤

  • @FathimaPaathu-g6s
    @FathimaPaathu-g6s 4 месяца назад

    😢

  • @dhirendrakumaryadav675
    @dhirendrakumaryadav675 4 месяца назад

    Qezzes1😊

  • @maheshrabari4024
    @maheshrabari4024 4 месяца назад

    N

  • @shridevinair8315
    @shridevinair8315 4 месяца назад

    Use time koye marakoo kemathi bhi kesena fee nhi deya racipakiti ulati kethinay valeya deya yaa fee nhi sochaa lade hi ham ica bathi nhi karna sir enlogonaa mare carakir thaki ayee gada guca esemaa huva garvalla Gaye gumina Gaye thee thibi bolaa maa chaki out hotalcaa keyaa ofee edar nhi Gaye hi amareka garmane ocitereya icaa gagappa Gaya thaa omaa Gaya bolaa thakesyou sir motevahan 💐👍🏻😊

  • @DevaSariyam
    @DevaSariyam 4 месяца назад

    😂😂😢😮😅😮😅 4:18 4:18 4:18 4:18

  • @anelisambokomba3496
    @anelisambokomba3496 4 месяца назад

    Lol I did not know that you are a food lover.

    • @cxcreator
      @cxcreator 4 месяца назад

      hahahah When I’m traveling, I do in fact eat food. But usually only in airports 😂😂

  • @anelisambokomba3496
    @anelisambokomba3496 4 месяца назад

    This is amazing.

  • @indreshsinger5444
    @indreshsinger5444 4 месяца назад

    Yah India hai p Hindi chahie yahan per chaurahe theek hai to itna Dhyan rakhna apna man chod kar deta hun main theek hun mera naam Indrajeet Singh❤

  • @indreshsinger5444
    @indreshsinger5444 4 месяца назад

    Hindi bol Hindi boliye Bharat hai❤

  • @asandan
    @asandan 4 месяца назад

    Hi Dennis, your channel just got suggested to me only now, RUclips has a lot of explaining to do, as to why 😅 One thing I am obsessed about is CX, on and off the ground. I am currently working on as a collections consultant for one of the big banks in South Africa. I think the collections industry in general in South Africa struggles to find a balance between collecting while still maintaining a good customer experience. I think the industry misses to the most important aspect when engaging with the customer, that, we still want to maintain a good relationship with the client and continue with business even after the debt is paid up, we still want the client to share positive word of mouth about the organisation during and after collections. Where and how to we strike a balance while still effectively doing our job and delivering on organisational expectations?! But most importantly I think we need to start with making sure that employees understand the why, this is important. I would really like to work with you, please do invite me when you visit South Africa again, I would like to contribute in anyway I can in sharing light on the importance of CX 🙏🏾

    • @cxcreator
      @cxcreator 4 месяца назад

      I could not agree with you more, and TBH, your comment is enlightening. I'd love to learn more about your perspective and have you on a video podcast to share your ideas with the CX community worldwide. Can you please DM me on Linkedin to set up a time with my producers to get you on the show? THANK YOU FOR THE SUPPORT! We need more CXers like you in our world!

  • @ravindertalwar553
    @ravindertalwar553 4 месяца назад

    PRAYERS 🙏 AND BEST WISHES 🙏🍀 FROM RAVINDER TALWAR H.NO 21 EKTA VIHAR NEAR GROVER COLONY 120 FT.ROAD JALANDHAR CITY PUNJAB INDIA

  • @SanatKaushik-lo8qw
    @SanatKaushik-lo8qw 4 месяца назад

    😊

  • @anelisambokomba3496
    @anelisambokomba3496 4 месяца назад

    When he said, "we need to be more human." I felt that.

    • @cxcreator
      @cxcreator 4 месяца назад

      For real tho!

  • @LOVESingj
    @LOVESingj 4 месяца назад

    kll

  • @anelisambokomba3496
    @anelisambokomba3496 5 месяцев назад

    Insightful

  • @stephanieshaffer2531
    @stephanieshaffer2531 5 месяцев назад

    Is there a remote Agent desktop? Interested in how tools are presented. Love the simplicity and scaling ability.

    • @cxcreator
      @cxcreator 4 месяца назад

      There is a link in the video to contact Raluca directly to get answers to any questions. But yes, the solution is as good as they say. I was astonished. Thanks for the comment btw

  • @stephanieshaffer2531
    @stephanieshaffer2531 5 месяцев назад

    Interesting!!!

    • @cxcreator
      @cxcreator 5 месяцев назад

      There is a link in the description to connect directly with Raluca that I’ll leave in there for the next week. She can give you any specific details you need. Thanks for asking and support for the content, I really appreciate it. 🙏🏼

  • @paulh2981
    @paulh2981 5 месяцев назад

    We're already seeing massive layoffs because of AI. Technology always eliminated jobs, but never in history has it eliminated jobs as fast as it's going to over the next 10-20 years. In addition, new technology usually creates new jobs as well, but AI does that on a far tinier scale than any past tech. Times are about to get so tough, we're going to see 2020 as "the good old days." I'm not saying we should stop the progress of technology, that's not going to happen...I'm just saying, be prepared for global economic upheavals like never seen before.

    • @cxcreator
      @cxcreator 4 месяца назад

      I'd like to explore this conversation further. We do see some jobs changing. However, the use of AI isn't making as much progress in layoffs as it is in upskilling and helping agents grow their prominence in the industry. That being said, I trust your persepective as well and want to hear more. Let me know if you want to be on my podcast to bring your voice and perspective into the wider conversation.

  • @anelisambokomba3496
    @anelisambokomba3496 5 месяцев назад

    This is so cool ✨💯

    • @cxcreator
      @cxcreator 4 месяца назад

      Thank you for supporting our Channel. Especially all the way from East London in Africa!

  • @josemary-rb4dk
    @josemary-rb4dk 6 месяцев назад

    I am in SA and have been looking for a mentor,how do i contact you?

  • @bongamabai1559
    @bongamabai1559 6 месяцев назад

    ❤❤❤❤

  • @CXGoalkeeper
    @CXGoalkeeper 6 месяцев назад

    Love it! Thank you for sharing it with us

    • @cxcreator
      @cxcreator 6 месяцев назад

      THANK YOU GREG! I appreciate the support

  • @lewisk9803
    @lewisk9803 7 месяцев назад

    "promosm"

  • @johnreese5678
    @johnreese5678 7 месяцев назад

    That badge is very cool.

    • @cxcreator
      @cxcreator 7 месяцев назад

      Right? I was stunned. I didn’t even realize that was a possibility.👀

    • @monikadevi3140
      @monikadevi3140 4 месяца назад

      ​@@cxcreatorjlo

  • @todd.westra
    @todd.westra 9 месяцев назад

    Balancing cutting-edge technology with maintaining the human touch in healthcare solutions is the delicate choreography that ensures patients receive advanced, personalized care while preserving the compassion and empathy that define the essence of healthcare.

    • @denniswakabayashi4372
      @denniswakabayashi4372 4 месяца назад

      Right? Anita really gets it. I was blown away by the conversation with her! Thanks for commenting. =)

  • @LindsayWakabayashi
    @LindsayWakabayashi 10 месяцев назад

    Love the behind the scenes!!!

  • @eprohoda
    @eprohoda 11 месяцев назад

    Woohoo. Thanks~you creeated interesting !Dennis,

    • @cxcreator
      @cxcreator 11 месяцев назад

      Thank you for the comment!

  • @nomathembagalela8041
    @nomathembagalela8041 Год назад

    Yes Sibs! you are moving to the higher heights girl🙌

  • @almaconnelly
    @almaconnelly Год назад

    Promo_SM

  • @ralucamonet982
    @ralucamonet982 Год назад

    I love this story, Dennis, look forward to your next vlogs (you are doing great, btw! : )

  • @akikalliatakis9892
    @akikalliatakis9892 Год назад

    Loved the single pack chocolate example.

  • @CXintheCity
    @CXintheCity Год назад

    South Africa has been voted in some of the best in the world for BPOs, I would love your opinion on these successes : ruclips.net/video/ai1JVhC2qH8/видео.html

  • @anelisambokomba3496
    @anelisambokomba3496 Год назад

    Such a great perceptive. 👌

    • @cxcreator
      @cxcreator Год назад

      Thank you for your collaboration and support!

  • @joseboone2900
    @joseboone2900 Год назад

    I love your light and ability to transcribe the senses. Thanks for your time Dennis.

  • @GlanvilleValentine
    @GlanvilleValentine Год назад