WIHI: Improving Patient Experience - What's Working, What's Not (Part 2 of 3)

© 2021 Institute for Healthcare Improvement.
In this clip, IHI's Director of Communications and host of WIHI Madge Kaplan and IHI Faculty and Patient and Family Advisor Martha Hayward discuss how the health care industry's focus on the patient experience has changed over the years.
For audio of the full WIHI broadcast, visit ihi.org/wihi and visit the archive section, or search for "WIHI" on itunes.