@@DylansCarReviews I had Kia's most expensive model in 2019 and after sales have been diabolical. I'm trying to buy an EV9 to replace it and the sales process again is absolutely ridiculous. Just take a look at the pricing and options outside of the UK and you can see that the independent franchise model in the UK ruins an otherwise nice car. Kia customer services is one of the worst organisations I have ever communicated with. It would be miles better if you could buy direct from Kia and they actually take responsibility for the brand.
@@DylansCarReviews Yes, multiple dealers in the area have been complete rubbish. Its like they do not care for the brand nor the cars. There is no way they can support high margin motors or entice customers away from other makes. The exact same thing happened with the stinger, by rights, a great car. No one wants them because of Kia dealers. My closest Kia dealer has a 3 MONTH backlog on brand new EV warranty work and "is not accepting recoveries" - so if you brand new £77,000 KIA has an issue, your own your own.
Great video Dylan
Thanks Tom 😁
It doesnt matter how good the car is when the UK dealers are so poor.
Oh no, did you have a bad experience?
@@DylansCarReviews I had Kia's most expensive model in 2019 and after sales have been diabolical. I'm trying to buy an EV9 to replace it and the sales process again is absolutely ridiculous.
Just take a look at the pricing and options outside of the UK and you can see that the independent franchise model in the UK ruins an otherwise nice car.
Kia customer services is one of the worst organisations I have ever communicated with.
It would be miles better if you could buy direct from Kia and they actually take responsibility for the brand.
@@Swwils I'm sorry you've not had a good aftercare experience after spending all that money. Have you tried different dealerships?
@@DylansCarReviews Yes, multiple dealers in the area have been complete rubbish. Its like they do not care for the brand nor the cars. There is no way they can support high margin motors or entice customers away from other makes.
The exact same thing happened with the stinger, by rights, a great car. No one wants them because of Kia dealers.
My closest Kia dealer has a 3 MONTH backlog on brand new EV warranty work and "is not accepting recoveries" - so if you brand new £77,000 KIA has an issue, your own your own.
@@Swwils that's rubbish! Have you tried contacting Kia directly? Maybe they'll look into it further