Was going to buy the V7 but after watching this video I will definitely not be buying one. Life is too short for that hassle. I do hope you get your bike fixed soon. Safe driving
A shame. I have the exact same motorbike, and haven't had a single issue in two years of ownership. The dealership also said that they had a few issues with previous generations, but absolutely none with the current one. Not sure what the issue is with this particular bike. I do live in Canada though, not in Europe.
I do not believe the issue is with this particular problem. It is with the non service being provided by Moto Guzzi. This is more than enough reason for me not to purchase another bike from them. Yes, I do have another V7 now that I bought new in 2017, and was thinking of buying a new one, but will let it pass until I learn real service is available should amn issue occur. @@AlexisMontreal
Thanks for the update. On a recent week long tour my check engine light came on. I also developed a few other issues, throttle sticking, and cold starting problems. Like you said, is the light hiding other issues. As the riding season comes to an end here in NY/NJ area I will get the bike in for service. Rubber side down !
Sorry you're still having trouble. My 2022 V7 Special also had the check engine light on after 40 miles. I took it to the dealer and the issue was the electrical connector had come loose on the temperature sender. The dealer pushed the connector back on the sender and problem solved. My dealer also said that the US and Europe have different ECU MAPS. Perhaps the US ECU MAP is more lenient in regards to engine specifics? If you could get a technician to flash your ECU with the US MAP it would be interesting to see if that would fix the problem?
Thanks for posting this. I was thinking very seriously about buying a V7 but after watching your video I'm off to talk Interceptors with Royal Enfield.
I think you will be disappointed with the RE (I was). Just feels like a bit of a lump compared to the V7. I bought the blue Special in the end. Much (much) prettier too. 6,000km later and it hasn't missed a beat. I currently have six bikes and I think the V7 will be the last I part with (I"m getting on a bit).
@@DavidRHill23 Thanks for that David. I have test ridden both and I preferred the Guzzi as a riding experience. However you have to be realistic and consider the possibility of something going wrong. CG's dismal experience with Moto Guzzi's after-sales service has completely put me off. His point about the false warning light hiding a real fault is well made. A friend who owned a Stelvio had electrical trouble and also ran into customer care problems although I was never sure whether that was down to Moto Guzzi or the dealer. The RE dealer is a lot nearer where I live and has a good reputation for customer service so for me the Interceptor is a much safer bet.
I got my V7 special in May. Within 400 mile the check engine light came on. I brought back to the dealer and the have to have Piaggio reed the code. We found out it was the ABS module. The dealer had the bike for three weeks and I made many call to Piaggio directly. Finally the dealer took the part from another bike for me, just to get me back on the road. As of today the dealer still hasn’t reserved the replacement part. For my troubles Piaggio extended my warranty for another year.
Sorry to hear your troubles, had my 19 v85tt from new, had a few sensor issues and other issues, gave up and flogged it on as the dealers/guzzi are useless. Loved the bike but aftercare was non existent. Currently looking for an older guzzi with carbs and minimal electrics
I am also looking at the older MG V7 for exactly the same simplicity. I have a Benelli Imperiale 400 that throws up a ABS failure light for no reason every now and again. I've learned to "Turn it off and turn it on again" and the fault is gone. There are no trained electronics technicians where I live, so I have learned to live with it. Electronics are a real curse as they often have no obvious reason for "Acting up"
@@speedfinder1 I was considering one of those benellis last year, but kept my Enfield instead. Yeah electrics are crap and waiting 2 months for a sensor is handy. Motorbike world is miles behind the car industry for supply
Hey,Man. Feel deeply sorry for your situation. Hope they will fix it. Was going for this motorcycle as my first bike. Read all the comments, and im of to buy something different.
Thanks. It's going in Friday to have a new map loaded. Shame that folks are choosing not to buy the bike, but as great as it is, if the manufacturer refuses to communicate with customers over issues like this, then it's difficult to recommend.
I had a similar issue with my functionally identical 2021 Stone earlier this year after about 1000 miles. I did experience a misfire when the light came and although the misfire disappeared the warning light didn't. Long story short I called Moto Guzzi and my local dealer to whom the bike was recovered. It took 5 weeks for Guzzi in Italy to produce a map that works (the bikes now at 2500 miles with - fingers crossed - no further occurrences). There was an amount of swapping out of parts first before the map solution. Apparently Piaggio group use the same ECU on most of their range, but it's mapped differently for each model. Like you I don't understand why the issue affects some bikes but not others.
You are a patient man for sure. This will be of no consolation to you but Guzzi service and customer relations are just as bad here in Canada.I did own a V7 Racer for about a year so can feel your pain.
I've been waiting for a lock set for my 2021 V7III Stone since the beginning of June. None available in the UK, so have it on order from Italy. Luckily we found an Aprillia 125 ignition switch was more or less identical and only cost £35, delivered the next day, compared with the £210 for a full Guzzi set.
Bought a V7 850 special new on 1st October this year. 220 miles glitch free. Saddle says it was made May 2022 so clearly a more recently built bike. Before buying I test rode 2022 model V7 stone and TT85 with 600 and 900 miles respectively on the clocks and neither showed any EML so if it is a software thing then it looks as if the later models have been resolved. Anyway good luck getting it resolved as they are a lovely bike. 👍🏻
I have a V85TT Euro5, the fuelling was very poor, I fitted a V Twin Boost which did improve the running but still not as good as I’d like it to be so 2 weeks ago I had the annual service and my dealer said it had 2 ECU software updates and now runs as it should. I know my issue is different but hopefully the new software is now available for the V7 850cc and resolves your bike issue!
Thanks for the update. By "imminent" for the update, if this goes on long enough you will have a bike you can't ride as the engine light is an MOT failure. As for your options, you would be more than within your rights to reject the bike for a full refund. I know that it's a rather drastic measure, but it might be the only thing left to do? If you bought the bike on finance (including PCP) you might want to get in touch with them too. Do this soon though as your rights diminish as time goes on. Such a shame, gorgeous bike. Good reaction to the silver car by the way! We really have to ride expecting this to happen don't we?
I’m close to the six month limit for rejection under the Consumer Rights Act. The big problem with those rights is that they exist between the retailer and you, rather than the manufacturer. At least, that’s how I understand it. Also, after the first month they are entitled to deduct an amount for fair wear and tear (for the mileage they told me to put on it 🙄). Since the dealer went bust, it would be difficult and stressful to pursue. I wish I had bought on finance!! Lots of elderly drivers round here - I’ve learned to be very cautious!! 😁
I test rode a 2022 model, and I enjoyed it very much. I’ve decided to buy the 2023 model this week. I want to thank you for sharing your story through these series of videos. It’s really useful to be aware of these matters. The bike is stunning and gloriously fun. I’m coming from a 2013 Bonneville, which I’ll keep for a while I’m case I run into issues with the Guzzi. 😅 Cheers!
Like you I have the same problem with mine. Had the bike since Sept 1st and it’s been into the dealer three times already for this issue. The last was just this last Saturday and new software was available plus one adjustment which evidently needed a crystal ball to know. So far so good but I’m not holding my breath. Let’s hope it’s all sorted soon and just like you, just keeping on riding in the meantime
I had the same support issue with v-strom1000 spokes corroding- original dealer went bust without doing anything, Suzuki UK said go away, Suzuki dealer (Haselmere) who didn't know me from Adam took it on, got the spokes replaced under warranty- no fuss, no drama, just got it done.
Fellow v7 owner here, although the earlier 111. MG customer care does take the biscuit, I went through 3 sensors and a very expensive speedo under warranty. Thankfully after the early wobbles it’s been reliable. The poor old dealers must pull their hair out, very little back up. Anyways always have a Japanese bike as back up, on my 3rd SV650 commuter and never had 1 issue.
A well respected family bike dealer near me decided to drop the Piaggio franchise. Their lack of support meant that some (valid) warranty claims were not upheld by Piaggio so this meant the dealer had to fix problems at their own expense rather than risk reputational damage. In the end it became too much sadly 😔
Currently on sorn ( just keep one bike for winter trips... I know, lucky jim ! ) but recently had first service, collected & serviced by P'borough supplier, where I'm told 'the mapping etc. is now sorted'. Have run thengine a couple of times and it looks as if that's the case with the warning light (i.e. - it didn't come on) . Will update if there are more /new problems when doing some decent rides in the Spring. 🙂🤞 Ride safe.
good to know the situation cheers. i'll probably get in touch with SP myself to apply the new map to mine once MG release the fix. Bit of a trek from Bristol but ho hum. ta
I feel your frustration. Sadly I think their not even working on up dating the software! as you said it don't take five months to rewrite a bit of code! Their just hoping to wear you down until you give up or just remove the bulb/LED. If you bought it New then you could reject the bike as faulty, return it & demand a full refund, only if people do this will they be forced to really address the issue. Good luck.
I saw a new M.G recently and fell in love with it There is no way I will touch one with a “barge pole” after watching your experience, their customer service stinks. I currently own a Suzuki VStrom 650 and had trouble with the engine check light. I used the diagnostic plug to diagnose a faulty front injector There was no faulty injector the engine was running perfectly Six months out of warranty the same problem Suzuki replaced the ECU for nothing six months out of warranty No problem since
Sorry to hear, engine light still on. I have same bike in Western Australia, built end of 2021. bought new this year the bike has done only 2000kms, the problem with my bike, the mode button only changes the display, trip, milage, clock etc. some times, so most times pressing the button nothing happens.
MC Dealerships need to step up their game and after sales service. Instead of one person palming problems off to another and before you know it the whole problem has circumnavigated the globe. Great video. 👍
I've had the same issue, rode it for 3 weeks (400) miles then the light came on and engine ran erratically. It went back to the dealership who had it for 9 weeks, I picked it up on Friday and it seems ok. To keep it brief they changed multiple sensors and the ECU to no avail. After asking for my money back they finally pulled their finger out. The tech there said that he had read of your problem and the letter. After a final remap on Thursday the issue was resolved. He reckoned that Motoguzzi have updated the software regarding the light. I'm hoping that it's sorted, it has ruined the experience with the bike. I wish I had bought the Enfield Continental. Good luck with yours.
You're not alone, I bought a royal enfield new that does the same, check engine light on, reset, then comes back on. They say keep riding as it doesn't mean anything, their demo bike did the same, it's not a real fault just a sensor being too sensitive. Apparently, a new map is out that fixes it now. I took a different view though and am just enjoying my bike, it doesn't bother me as the bike is running well and I bought a OBD reader to check the same code is thrown up every now and then. Such a shame that a light can ruin your enjoyment. I hope it gets fixed for you. By the way, these guzzi's are great lookers and might even be in my future to replace my triumph.
I share your annoyance / frustration. Really loving the bike (same model as yours and my first MG * ) but very disappointed with Guzzi's disinterest in the fault which, as you state, could be dangerous if a serious problem arises. Light actually went off yesterday for about 30 miles ( I rode very carefully ! ). * hopefully, not my last !
I am sorry to see you are still having the same problem. I would also be concerned that the always on EML could mask any number of other real issues. I wonder if the same problem affects the V7 Stone version? A few weeks ago i bought the same model as you have and so far the light has stayed off. I would have expected, in the time that has passed since you raised the issue, that the readout from the bike would have been examined and that you would be told what component is causing the EML to remain on. In short - "what the trouble code says". Most "check engine" warnings on cars are for failing of emmission control components. In many countries to continue to drive with an EML showing is illegal due to the emmissions rules. I don't think UK motorcycles are subject to the same rules as cars as motorcycles are not yet emmissions tested. Hence all the bikes that are de cat.
Glad you got a good one. MG obviously know what the issue is, they’re just trying to save themselves the cost of component replacement. Even if the EML isn’t an MOT fail (I haven’t been able to find a definitive answer on that, but I think you are right), who would buy the bike with the light on? I also couldn’t in good conscience sell it on. Pretty annoying!
My new Moto Guzzi V7 850 was fine until the first service where the union holding the oil filter cover to the engine casing was found to be cross-threaded in the factory. This is located on the sump. Once the filter cover was opened by the dealer the thread stripped. I was told I would need a new engine having only covered 900 miles. I complained bitterly. I really wanted to hand the bike back having lost faith in the machine. Mysteriously the problem previously requiring a new engine seemed to be easily fixed with a replacement union. Whether the engine casing was not damaged after all or there was enough thread left to hold a new union in place I suppose I’ll find out if the engine leaks oil or the problem recurs at the next service. There was no way to discuss the problem with MG/ Piaggio.. They didn’t address my wish to return the bike. I don’t even have any correspondence about the issue. A dismal experience. I understand your frustration.
Ouch! The big problem with the consumer rights is that they exist between you and the retailer, not the manufacturer. It seems like some brands are taking advantage of this fact. MG need to up their customer service game. My suspicion is that they are under-staffed in that department rather than simply not caring. You only have to look at the bikes to see that they are passionate about their product… you’d think they would want to stand behind it. It’s not like Piaggo have empty pockets for these rare issues.
I have a "September 2022" Aprilia Tuareg 600. (Piaggio Group.) In common with a lot of other motorcycles identical to mine, there is a fault in the map that kills the engine for a 10th of a second every now and again under steady throttle conditions. No CEL thankfully! Aprilia have released a new map and cured this fault on every machine that has had the new map, so it is possible to do these fixes. My bike will get the new map on first service mileage. I commend you on your perseverance and have my fingers crossed that you get a satisfactory outcome. 👍
I will do a follow up - just waiting for the weather as I don’t want to take the bike out on salty roads. The bike has been remapped, but I’ve yet to put some proper mileage on it.
@@CGRidesMotorcycles looks forward to seeing it! I bought my first bike since making the comment, i went for a Triumph Speed Twin 1200 But would love the Guzzi as a second bike as i love the way it looks!
I have a 2021 V7 which looks identical to yours except mine is the American version with a larger tail light and turn signals. No check engine light on mine, but mine has the "Guzzi stumble" around 3000 rpm that I've kind of gotten used to now. I think any vehicle made in Italy will have one major quirk. I also own a Fiat 500 that has a starter issue which it's had since new and I've also gotten used to.
@@craigsmith3178 actually, mine has shown an improvement without the update. I used to feel the stumble very regularly and lately havent been experiencing the issue nearly as much.
Same problem on my Moto Guzzi 2018 V7lll Carbon Dark. Usually happens when mine gets dew, or a little wet. Eventually mine turns off on it's own. Then comes back on days, weeks, or months later. Very frustrating.
I am kind of waiting for Moto Guzzi to do something more interesting with the colors and trims with the v7 850 like they did with the v7 III. The v7 III had the Anniversio, Carbon Shine, Carbon Dark, Milano, and Rough. I have the 2018 v7 III carbon shine with added OEM fork gators which to me looks really sweat and unfortunately when I look at a new v7 850 stone and then factor in that I dont want a bike with spokes like the special, I can't make the switch.
Very sorry to see this, I can very well imagine it takes away the new bike enthusiasm. Really odd as usually Guzzi acts very committed to their bikes. Maybe everyone just busy to get the new V100 out of the factory. Anyway, I cross my fingers they'll sort it out soon. Just for the record, I also have a V7 850 Special with no problems at all.
My bike is a 2022 special I’ve done just about 1000 miles with no check light coming on. I can only assume that as you say some have been fitted with a faulty sensor. With that being the case surely a new sensor is the answer not a software with larger tolerance in the mapping.
Thanks for the information on your issue. I find the real issue to be the non-service you are getting. Much worse than any one issue on any one bike. Did you ever get the new map and did it correct the problem? Also does anyone know of a method to remap the ecu yourself.
I did get the new map, and so far I've had no further problems. There is an update somewhere on the channel. I don't know of any home remap options yet, but my guess is that in time someone will come up with something. The bike would benefit from better torque lower in the rev range - if that's possible via a remap, I'd definitely be interested!
Just a thought here. I'd be tempted to check the signal from the crankshaft sensor. If it's of low amplitude that would trigger a fault even if the signal is good enough to allow the bike to run?
@@CGRidesMotorcycles Any update on the fault or the new map which was promised. As we're now in the New Year I wondered (hoped) you'd had a resolution by now 🤔. Happy New Year to you by the way 🎉👍
@@PhilipBallGarry Thanks. Yes, I've had the new map flashed on to the bike, but have only managed 33 miles since due to the awful weather and salt on the roads. I will do a full update when I can get some miles done (without covering the bike in muck), but so far the light is off.
Hope you get it solved soon. I like you love Moto Guzzi. I actually went to trade in my Bellagio (940 cc) for a v7 850 special but didn't get offered a decent trade in value. It turned out to be for the best as I paid £330 for a V7 petrol tank and £70 for a V7 seat and converted my Bellagio into a V7 with 940cc 74bhp engine. I love the bike and after hearing your story feel that older engines with less emission restrictions are actually a better proposition. I'm sure Moto Guzzi will come up with a map or software fix soon but like you say it's a poor show from them so far. Goodluck.
OBD2 scanner is where I would be investing my time while waiting on the delivery of the replacement part....simply because one can perform fresh engine diagnostic checks and eva;uate the current engine condition while using the bike , not too mention checking for other issues and evaluating detailed code readouts on the bike. etc etc..have you considered this? I am considering buying a Moto Guzzi at the moment and reside in Canada...after watching your videos I am strongly leaning towards buying the 2021 year model or maybe not at all.
I have thought about buying one, but if the dealer can’t interpret the codes without MG’s involvement, I’m not sure what use it would be other than to switch the light off. It will just come back on again - it flashes new fault detections pretty much every ride.
Hey there mate sorry to see this problem i feel your mood, i hoop it will be resolved fast........maybe stupid question but have you tried disconecting the battery totaly for a hour and then startup the bike again?? Gijs
I haven’t, but the dealer has. Every time I ride it I see the light flash which means it’s detecting the same issue on a regular basis. So, until it’s fixed the light will always be coming back on.
@@CGRidesMotorcycles kk but no harm trying right as you said you are a software type so you know the dif between a reboot or a newstart maybe they missed out that part.... Gijs
Hi I’m also a owner of a v7 stone night pack my bike is 2019 model I’ve had the bike from new done 20,000 miles and I had to already replace the steering bearings and the front rectifier all because of corrosion my dealer said there was hardly any grease used in the bearings and said for a 2 year old bike it’s pretty bad and with the rectifier it had taken 2 months to get the part as there were none in the country and Moto Guzzi Italy had none in stock either so had to get from china so I do feel your pain I know it’s not quite the same but I think the dealer network is quite poor and I actually take my bike to a royal Enfield dealer who used to be a Moto Guzzi dealer and they said they couldn’t deal with Moto Guzzi no more really bad service even for them who sell the bike for them to many complaints so they stopped working with them . I love the style and I love riding the V7 but the dealer service really lets it down. Hope you get it sorted soon
As former technician and after sales manager for the Piaggio group brands I feel your frustration. Just my 2 cents here; Regarding your comments on the hardware, there are always manufacturing tolerances there, and these tolerances could add up and create dynamic issues in certain conditions. And having these big lumps of an engine perform to Euro5 standards is quite amazing - but I can also see how the slightest of imperfect fueling could cause the CKP-sensor to read an error. But as you said, this could probably be fixed with a filtering of that sensor in the software. A good example if this is Aprilia RSV4 from around 2017, they had issues with the key switch, or rather that the ecu aknowledged an off signal from the switch and therefore turned everyhing of briefly. This was just a microsecond of input and nothing was actual wrong with key switches (according to the spec that it was manufactured to at least) So Aprilia implemented a programming that only allowed "key off" functionality after a certain length of signal input, i.e if it was just a few milliseconds long of a signal nothing happend. If it was longer then the ECU switched off. And an error message for this was logged but not triggering an check engine light. I'm not sure of this but my theory is that the maps for EURO5 are quite heavily controlled in the homologation process, more so than before. And making a change to the RPM-signal filtering might have a big impact for overall fuelling (or no real effect at all). So my theory is that it might be a quite extensive job to R&D this matter all over again for MG. They are quite clever engineers in Noale, but they are limited in amount of staff so I can see that this could be quite an issue for them to solve quickly. In earlier years I know these types of issues have been sorted quickly in an Italian matter; just creating a map where the error doesn't get triggered as easily 😊 But this was before EURO5 and I think they'd be braking some laws by doing such a solution these days (i.e Volkswagen dieselgate) On a dealer level I did my self use the US maps for some Aprilias to try and solve similar issues in the past. But if my memory serves me correctly P.A.D.S got more selective on what maps that could be downloaded, just to avoid a "dieselgate"-possible scenario. Also some hardware on the bikes are, sometimes, different comparing a EU mapping vs US mapping, so other codes could be triggered... I just wanted to shine a light on that it might be far mor complex then just writing a new code and sending the map out. I'm sure the engineers knows exactly what the issue is, but solving it within the parameter of the EURO5 homologation is my guess as to why it's taking longer time than one would like it to... But the customer service aspect is still a point of annoiance... I've been dealing with those HelpDesk tickets going unanswered too... This was ALWAYS a sign of a bigger problem needing some engineering and investigating, but what they then do is that they totally ghost you and you stand without any info to pass on to the end customer... I learned the right channels to bypass the official ways and then could get some of the record info so I could have some sort of dialouge with the customer affected. But you didn't want to missuse those channels either, any "under the cover" info that popped up on an forum somewhere ment thar channel was burnt... This is just to get you some insight in how it could work behind the scenes, at least back when I was working after sales. This is just shed some light and that your dealers might be working there *sses off to help you but sometimes there would simply just be silence in return from the factory. Also the factory could be working superhard on the issue and fully aknowledging your issues - but not communicating it properly... So seeing your video here I see that communication skills is still something they need to work on... But hang in there, the V7's are lovely bikes (had one my self) so this will get sorted and you'll have many wonderful, troublefree, miles on it in the end I'm sure 😊
Thanks for taking the time to share those details. I hadn't considered the "dieselgate" ramifications, but I'm guessing all manufacturers are concerned about that now. I have written to Piaggio Group and I shall be interested to see what they have to say about it all. Communication is often the difference between great and poor customer service.
I’ve never understood why customer service departments use “Non-Deliverable” email addresses. They have a difficult job, for sure… but it is your job to deal with these issues. Customer service is what defines most companies. Just do your damn job MG!
dear be patient friend of mine is a mg dealer.he told me a while back that there is a problem with a certain series of v85 and v7 similar to your problem and even finally stalling it. 2 of his customers finally received a new motorcycle from MG. the others were eventually fitted with a new wiring harness and ecu. there would be an error in the wiring harness of a certain series, but they do not know at which vin numbers the wiring harness of that supplier is mounted.now I have to admit that these customers have waited more than a year before they received a new motorcycle or wiring harness. They are not fast at MG, but it will eventually be resolved. greetings from belgium.
There seems to be a few different issues arising on these bikes. My issue has been traced to a specific sensor and the remap looks like it might have worked, though I haven’t done many miles yet. Greetings from Devon, UK 👋
Its basically being a proper Moto Guzzi. There was always something going on with my LeMans 3, but it never prevented the bike from being a reliable runner.
Has your issue been resolved yet? I spoke to a MG dealer recently who said the fault was caused by the ECU being over sensitive to any misfires/backfires, tripping the warning light. He said MG have issued an updated map which sorts the problem and that these are available at servicing. Has this been offered to you? I'm still considering buying an 850 Special, so I've been following your woes with interest!
The dealer is correct, and my bike was one of the first to receive the new map back in November. The weather here has been awful ever since, or the roads have been covered with salt, so I’ve been slack on filming an update. I’ve only done 40 miles since, but the light is currently off. I will film an update soon.
Dayv. I left a comment on your 9 August video regarding the MOTO GUZZI TECHNICAL COMMUNICATION G_220377_TC_EN 19/04/2022. You replied that you bought your bike after that date and so it had already received that ECU update. My bike has since had that ECU flash update and it has solved all the problems I described in my previous comment. I just wanted to double check. Did you assume that your bike will have already had the update because of the date you purchased it, or has one of your dealers actually connected your bike to the diagnostic kit and confirmed it? It just seems strange that MG are working on yet another update for exactly the same problem. If everything is up to date, then yes, it sounds like it might actually be a faulty sensor.
I’m fairly sure that Moto Corsa applied that map when they tried to fix it - certainly the tech told me they had installed a new map. Moto Guzzi have told me they are working on a new map for this specific issue, and I presume they know which map my bike is currently running.
Greetings from Australia. I have just picked up a new V7 850 Special and after 200 Kms I have the same problem. Already been back to dealer once, hoped the problem was fixed but unfortunately the light has come on again. Going back to the service department on Friday 14th January. Will let you know the result. Cheers
I bought a new V7 Stone 850 in July 2022. Not done many miles yet (~1200) but got the first service done in October when the dealer did update the map. Yesterday, whilst riding, the engine light came on and the engine shut-down immediately. Fortunately I was on a minor road (imagine being on the M25 in busy traffic at 70mph and that happening!). I coasted it to a lay-by. Engine would turn over but not start. Light still on. Got the guzzi roadside assist out. They came in 25 mins, tried starting again and it started. Chap said he'd follow me home - which he did. All seemed fine but light still on. Rang my dealer. Suggested I got Guzzi assist to bring it to him so they can investigate. My bike was picked up this morning. Hopefully they can sort the fault, but what concerns me is that the engine died... Shit, I'd rather (potentially) damage an engine than kill myself because the emissions were out of spec for a few seconds! I think I am going to write to MG about this. Good luck getting yours sorted.
@@CGRidesMotorcycles I'm not certain they have, no... I got a report (looks like a dump of all the ecm reads) which doesn't really mean very much to me plus the following comment: "Hi Alan, I have attached the report for your bike and after many talks with Piaggio and helpdesk we are going to change the lambda probe and the relay as a precaution as we have not managed to get the bike to miss a beat and most of the error codes would be thrown up due to low voltage.... once these have come in we will fit and test again but are pretty confident that there is nothing to worry about. Any further questions please just ask"
@@AlanLord I wouldn't have thought the O2 sensors could cause that, but I had to go through the same process before they diagnosed the issue. Hope you get it sorted.
@@CGRidesMotorcycles There were about 9 different items that had reported a short to ground (injectors, coil, sensor heaters. air valve...). One of them, the right lamda sensor heater, was still showing as "active". The rest were "stored" I assume meaning the fault was no longer present... Did you get the problem properly fixed on yours?
@@AlanLord Something electrical then - I'm sure they'll find it. Mine does appear to be sorted. I've filmed a follow-up video which will be going up this week.
Sounds like Guzzi. They make great bikes but in small quantities relatively speaking. So odd problems are not going to occur en masse I would say that customer service varies by dealer quite a bit
I had the same issue on my 2021 Tuono 660, I had the latest software installed but the light remained lit. Then my service performed cranskshaft calibration process and voila sice then not a single problem with warning ligts or anything else. The caliration took 5 minutes to be finished. Hope it will help you.
Completely understand why. It does make me sad though as these are lovely bikes. I don’t mind things going wrong- it’s what the company does about it that matters… and yeah, BMW wouldn’t have left me hanging like this. MG need to wake up. I also have changed my mind about ordering the V100, and several others have commented that they changed their orders as a result of this. I’m not trying to hurt MG, but they are losing sales over this.
@@CGRidesMotorcycles Thanks for your response. Having run a business I realise that things go wrong and, as you state, it’s how the supplier responds that counts. I’m ‘on’ my ninth and tenth Boxer - my first was an R75/6 back in 1976. I love them but I also love v twins and was looking forward to getting the Mandello this month. I’m not sure if they are available still and I frankly am not prepared to buy a bike which is not supported and, in the case of the V100, unproven and quite likely, knowing the Italians, to have ‘Bugs’. The Dealer in Gillingham going bust was also a red flag too. I hope you get resolution soon. Kind regards.
@GC Rides I have put a deposit down on a V85TT GDO but I am now reconsidering because my nearest dealership is a 6 hour round trip away. I wonder how common this EML fault is and is there any other common faults I should be aware of? Thanks for the honest review.
@@robertoonesti4429 I've not heard of this particular issue being present on the V85TT, which has a completely different mapping to the V7 (although it is the same engine). My Euro 4 V85TT has been completely reliable. I did hear of fault codes happening on the Euro 5 bike due to interference from the ignition leads and the new sensor location, but I'm pretty sure that got sorted early on. The only snag I've had with mine was a squeak in the rear shock due to insufficient grease in the bearings - I sorted that out myself, but the newer model has an updated spec which resolves that. I think the V85TT is a fantastic bike! I've really enjoyed mine for the past three years and 5k+ miles. I'm sure you'll love it. Bad experiences are in the very small minority, but those that have them shout loudest, and it can make things seem worse than they are. If you spend any time in the forums for any brand of bike, you can convince yourself not to buy. True, MG don't have great customer service - it seems that they get there at their own pace, and that's just what the customer has to accept... only you'll know whether you're comfortable with that. Happy riding!
Hello cg, still got the same issue, you are not alone. The dealer did a full diagnostic and synchronised the flywheel. This gave some improvement, the light pup’s up , flashing, but disappears after a few miles. I’ve made a ticket an MG and their response was : “go to the dealer “ 😳. As soon there is improvement a will let you know. 👍
I’d be happy enough if the light went off after flashing. It’s mainly the resale value that bothers me with the light on. Let’s hope they get it sorted for us all. 👍🏻
Today my bike received an update (beta-map) . The first short trip went well ! I could invoke the CEL by 4k -4,4k rpm but so far nothing happened. Fingers crossed 😜
Here is a story of a manufacturer standing behind their product. A local piano dealer was asked by the manufacturer to completely destroy a new unsold piano after the room was flooded with approx. just 3 inch of water. They are so protective of their brand that they didn't want anyone to own a product that could potentially have a problem. The price of the piano was approx. 90,000 US dollars! The manufacturer is Japanese and they put their family name on the product.
It is truly scandalous.. Can you imagine buying a new car with the same issue?...you would want your money back!.. Always wanted a guzzi...but just havent been brave enough to spend my hard earned cash on one!!..i was really tempted by this model....but purchased a triumph 1200 gt pro instead....but...have had the spanner light on for the last 6weeks!!..takes the enjoyment out of it!!
I own mv,s and a ducati, and hope to order a v100 in new year, my first Moto Guzzi. They need to introduce Lemon laws in Europe and Uk that they have in US. It tends to light a fire under manufacturer a..e. they have 3 attempts to fix problem I believe, or they have to take vehicles back and fully refund you, and the Lemon stays on the registration like our V5 has category B or c. Ducati have the perfect system where Italians are allowed to do what they do best, and Germans handle the rest marketing and customer care ,MV,s in a good place at the moment the Italians were removed from running the company, and left to do what they do best,brilliant design and engineering. I know your frustration its a culture thing sadly.
Sorry to hear about your issues, it's very frustrating and takes away from that new bike experience. The V7 special is what I would go for, I prefer the look of the analog gauges to the other V7 models but I also like the paint scheme of the "centenario" version too. Not sure that dealers in the UK are any better or worse than dealers in the US, I've dealt with them in both countries. The differences seem to be in what the law will do to assist you. I left the UK many years ago and now live in Southern California, California has a fairly good "lemon" law whereby a dealer/manufacturer can be forced to take back the vehicle or replace it if it's had the same issue three times and prevented you from using your property. Other states here have different interpretations of it, some don't have it at all. Did u check into the UK consumer protection act? Not sure if that would help you or not, I've been gone a long time. I suspect that Guzzi are well aware of the issue and that it only affects a certain batch of sensors or a specific V7 production date run but they do not want to issue a recall and will do a "fix on fail" if the issue rears it's head. Best of luck with it, I hope you can get it resolved soon. My heart was in my mouth when that car almost pulled out in front of you, I was grabbing the front brake too as I sat at my desk watching on my laptop!!
@@CGRidesMotorcycles I plan on selling my E5 V7 as soon as I return from my extended vacation. I do not want the warranty expiring before this gets resolved. I've never owned a new bike with these kind of issues. Completely unacceptable. It's a shame, too, because I love the way it rides. I had considered getting a V100 Mandello, and though it is water-cooled, I think this experience has soured my desires for any other Moto Guzzi. Once bitten, twice shy.
I had a 2013 V7 and I've been considering purchasing a new one. So, I've been following this "adventure" and am very disappointed in MG's handling of it with you. My original Guzzi dealer went out of business, and I've been less than impressed with the closest dealer to me in their handling of service and customer service issues on another brand I purchased through them. Though in their defense, I guess there just aren't enough of these bikes sold for them to accumulate a database of first-hand knowledge about specific bike problems. In any event, I'm interested to see how this eventually turns out for you. If nothing else, it possibly presents an argument for buying an older Guzzi that is not victim of the Euro-5 requirement that's strangling air-cooled engines and will eventually result in their demise.
I think it’s telling that MG are moving to liquid-cooled with the V100. I can’t help but wonder if this will be the last bike you can get from them without radiators on it. My bike has had the new map and I’ll get out to record an update as soon as the council stop covering the roads with salt!
@@CGRidesMotorcycles I'm no mechanic, but from what I read, it seems that air-cooled engines have to be so de-tuned to meet emissions laws that all these other problems arise, and people aren't happy with how they run. I might be all wet. I have a 2018 Yamaha Bolt that's air-cooled and a 2014 Honda CB1100. Both run just fine. Comes down to quality control in the manufacturing process, too, I think.
Keep going, Dayv, you'll get through the wonderful world of Italian customer service eventually! I ride a Griso 1200SE (had a Breva 1100 a few years ago too), so any issues get sorted by Baines Racing, who are about 200 yards from Piaggio UK, at Silverstone. You're bang on with the difficulties of getting an old engine through EU5 & keeping it reliable, especially as Guzzi's mapping is generally poor. I'm getting a Beetle map for my Griso, not sure if there's one for the V7 III or your V85TT?
😁 I might need to look into third party maps! I think the MG map on this bike needs some work anyway. It’s a bit boggy at low RPMs - completely different to the V85TT.
@@CGRidesMotorcycles I've just uploaded my Beetle map to my Griso today & it has transformed the fuelling & generally smoothed out the ride, as well as giving more oomph through the gears. Even relearned the TPS, CO2 & L & R injection settings. Very easy to do, although I am an IT savant like yourself. I recommend you check the forums to see if one is available for either of your bikes.
@@mrsilbo6499 thanks. I've been told today that MG have the new map being tested on two bikes in the UK, and all being well it should be rolled out within the next two weeks. I'm going to wait it out before I do anything. Not like I'm riding much in the current horrible weather. Might look at a Beetle map for my V85TT though 😁
EML is now an mot failure. In theory you could be prosecuted for not being road worthy. By them saying ride it they are advocating breaking the law. It's all ifs and buts. Please look into the legal side of a road side stop.
I thought the same about the MOT - it’s definitely true for cars, but I haven’t been able to find any reference to it in the motorcycle MOT test. 🤷🏼♂️ It is a big concern, so I’d like to know for sure!
According to 8.2. 2.2. (g) of the MOT Fail Codes An engine malfunction indicator lamp (MIL) or engine management light (EML) that is inoperative or indicating a malfunction is a "major" defect and will result in a fail.
@@mox3603 8.2.2.2 (g) is from the Car and Passenger Vehicle MOT Inspection Manual. There is no equivalent check in the Motorcycle manual that I can see, which leads me to believe it's not actually a failure for a motorcycle. That also may explain why MG can take their sweet time about fixing it.
No. I thought this would be the case, but I’ve checked the motorcycle MOT specifications and they don’t have the same regulations as car MOTs. I also confirmed this with the service manager at the dealership. I suspect this is part of the reason why motorcycle manufacturers can drag their heels on issues like this.
I bought a V 7 850 Stone in May 2021. After i left the Dealer, the check engine light appeard. The dealer Made a few times a „reset“. Every time the light appeard again after a few Kilometers. A few weeks later the dealer made a software Update. Since then i drove 15000 Kilometer without any Problem. So i can not understand, why your Problem can not be solved in short time. I can not believe, that there are different software Updates in Germany and England.
I'm watching what moto guzzi will come up with I'm going to Birmingham motocycle show and was hopefully going to order the v7 special but this problem your having is putting me off
It’s a lovely bike, which is nicely built with proven mechanicals… but you need to be prepared to deal with Moto Guzzi’s awful customer service if anything does go wrong.
@@CGRidesMotorcycles yeah, no doesn't sound good. Buying bike with bad backup like buying Chinese scooter. Nearest dealer 600km away. I don't think I'd buy one but does tick all my boxes. 21 litre tank, drive shaft...
I was considering the Tuono V4 and your bike. But after trying to get a quick shifter for Aprilia for my Tuono 660 being harder than getting a man on the moon. I thought. You know what. Your local dealer network sucks. FRO.
After waiting 4 months for my quickshifter for my Tuono 660, I canceled the order. Traded for the Tuono 660 Factory which has if already installed. I know stupid but I wanted the Factory anyway. Took a hit, but men and boys....
Damn, that's quite laughable really. I got R9T and had W800, both air cooled retros, with zero issues... Just saying. Nevertheless V7 is a lovely bike but prefer 750 personally
3 repairs for the same issue, 6 total repairs or 30 days out of service..invoke the lemon law, they have to return your money or replace the bike completely.
We don't have that law in the UK unfortunately. We have consumer rights, which exist with the dealer/retailer (now bust) not the manufacturer. Moto Guzzi has fixed it now and given me an extra year's warranty and roadside assistance. I believe the delay was due to emissions homologation requirements for the new software. MG is just hopeless at communicating with its customers.
The bike has been flashed with the new update, and the light is off so far, but thanks to the weather and all the salt that’s been spread on the roads, I’ve not done many miles. I will get out and film an update as soon as everything dries up… salt + this bike doesn’t seem like a wise combination to me!!
Moto Guzzi certanly have a very interesting way of doing business. Their customer support is just rubbish. I ended up selling my very beautiful California Touring that was unreliable just one too many times and buying a brand new Indian Springfield.
Food for thought : A) worry, stress and disappointment is a creation of your mind. Moto Guzzi have you covered in the event of major damage or problems developing due to the red light being on and excluding any other warnings. Your bike is a loverly retro style bike so divorce your concerns and enjoy it to the full! B) I am not a guzzi rider, 2 x Royal Enfields, Ural side car and a Triumph Bobber, all retro style bikes in the man cave but no modern Guzzi bikes. However i discovered and followed CG Rides and have brought your adventure to the attention of many others. This posting is but three days old and has 4128 views! That's at least 4000 potential bike people up to date on how stupid the PR department at Moto Guzzi are and says volumes for the tech department! Someone deserves a pineapple with a boot behind it. Please keep us posted but enjoy your ride!
Sorry to here about your problems with your bike did you know though if you write a letter to moto guzzi they've got to reply to you by law and maybe give you a call answers you want ie when there
Although it’s a technical problem the biggest issue for me, after watching your story is the contempt suffered. You parted with good money and got fobbed off. I have been watching very expensively produced ads for the new Mandello. I’d like one but after hearing this sorry tale I think I’ll avoid. I wish they spent a tiny bit of that ad money on actually making your bike right as it’s now wasted on me. I hope you get it sorted but they really are a shocking, slack bunch.
Hi,i am Sorry... è sicuramente grave che Guzzi...non dia alle officine autorizzate extra Europee tutti gli ausili software e schemi elettrici ed elettronici in tempi brevi,alla fine anche se casi rari non ne esce una buona immagine di serietà Io in Italia ho segnalato con foto un problema inerente delle macchie sul cerchione posteriore che siccome risulta verniciato al cromo e non cromato come una volta .. infatti devo pulire il cerchione ogni volta che esco..se no rischio di nuovo...in effetti M.G. ha subito spedito non solo il cerchione nuovo ma anche la gomma tutto in garanzia..nulla da eccepire...per il tuo problema della spia a me non è mai accaduto fino ad ora dopo 14 mesi e 5000 km...penso come hanno detto altri che sia un problema di falso contatto o di aggiornamento software per le moto che vanno fuori dall' Italia e comunque ripeto brutta storia... spero che ti risolvono il problema!👋
If they can't advance beyond a pushrod v twin design that's ancient, why would anyone trust them with ecu's and modern day electronics? It's a handsome bike, but Italian character is something I'm happy to live without!
@@gerrypowell2748 I'm not sure where I would take it? Piaggio head office? Drive it to the factory in Italy? In the UK, consumer rights exist between the customer and the retailer (or supplying dealer), not the manufacturer. This applies to anything you buy. For example, if I buy an Apple laptop from John Lewis, I can't then return it to the Apple store, I have to take it back to John Lewis. Sure, I can complain to Apple, and they might do something about it, but ultimately it will be up to the retailer to refund me and then take it up with Apple themselves. The same is true here, AFAIK. Rights of returning a vehicle without penalty exist for 1 month from purchase. Rights of return from month 2 to month 6 require that the dealer is given an opportunity to fix the problem (which they had in my case). If they fail to fix the issue, you can reject the vehicle, but an amount will be deducted for the use you've had. In my case I was told to ride it to first service mileage (which I believe was done by the dealer in the full knowledge that they were trying to stop me exercising my right to reject in month 1 - stringing me along with promises of resolution). Knowing how much I would lose on rejecting it later is enough to put me off, especially for something that doesn't actually affect the mechanical function of the bike. Rejection was also complicated by a part exchange bike, which technically they could return to me as part of the compensation. Since the dealer is bust, and I'm at the end of month 6, it's a moot point anyway. Believe me, I have spent a lot of time considering these options.
Sounds like the United States has a better lemon law protection. This Brit cannot imagine that the company that issued the warranty not the dealer that sold the bike is on the hook to make it right. Here in the states if your new vehicle has a mechanical flaw or glitch that can not be fixed in 3 attempts by a factory trained technician the vehicle is a lemon and must be replaced by the manufacturer.
@@ReisterJP It's not that I can't imagine a better law, it's just the way the law is. It actually makes a lot of sense for the obligation to be on the retailer for the vast majority of consumer products, but that doesn't make sense for vehicles. Our consumer laws have not been properly adapted to vehicles - especially motorcycles. So, yes, I agree it's stupid. Especially in a country where we enjoy far better protection than most countries on consumer goods and distance selling. The bike isn't a lemon - it just needed a software update, which has now been done by the manufacturer. Had they not done it, I could have taken legal action and would have won (though it would be costly). The real problem is the complete absence of communication from Moto Guzzi, who deem themselves too important to talk to customers properly, so I was left in the dark whilst they worked the problem (at their own pace).
Just to inform you and all .. Also Moto Morini X Cape have same issue .. Exactly !!!! . Also they said from factory that they will get a new remap ...sometime ( owner of Moto Morini X Cape ) from 14/08/2022. Also from Italy Factory said to me you can use your bike Normaly no issue !!! ... and from Greek Main Dealer Company said same thing ( so if for some reason some different issue come with engine i will continue ignoring it untill it will be serious ) .... !!!. Not good .. not good at All !!
![I.N "HALLUCINATION" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/n5B5q1Hwt_U/mqdefault.jpg)
Was going to buy the V7 but after watching this video I will definitely not be buying one. Life is too short for that hassle. I do hope you get your bike fixed soon. Safe driving
A shame. I have the exact same motorbike, and haven't had a single issue in two years of ownership. The dealership also said that they had a few issues with previous generations, but absolutely none with the current one. Not sure what the issue is with this particular bike. I do live in Canada though, not in Europe.
I do not believe the issue is with this particular problem. It is with the non service being provided by Moto Guzzi. This is more than enough reason for me not to purchase another bike from them. Yes, I do have another V7 now that I bought new in 2017, and was thinking of buying a new one, but will let it pass until I learn real service is available should amn issue occur. @@AlexisMontreal
What a pertinent review of the after-sales customer support service! The business experience shows in every word. Respect! Keep on riding mate!
Thanks for the update. On a recent week long tour my check engine light came on. I also developed a few other issues, throttle sticking, and cold starting problems. Like you said, is the light hiding other issues. As the riding season comes to an end here in NY/NJ area I will get the bike in for service. Rubber side down !
Sorry you're still having trouble. My 2022 V7 Special also had the check engine light on after 40 miles. I took it to the dealer and the issue was the electrical connector had come loose on the temperature sender. The dealer pushed the connector back on the sender and problem solved. My dealer also said that the US and Europe have different ECU MAPS. Perhaps the US ECU MAP is more lenient in regards to engine specifics? If you could get a technician to flash your ECU with the US MAP it would be interesting to see if that would fix the problem?
Thanks for posting this. I was thinking very seriously about buying a V7 but after watching your video I'm off to talk Interceptors with Royal Enfield.
I think you will be disappointed with the RE (I was). Just feels like a bit of a lump compared to the V7. I bought the blue Special in the end. Much (much) prettier too. 6,000km later and it hasn't missed a beat. I currently have six bikes and I think the V7 will be the last I part with (I"m getting on a bit).
@@DavidRHill23 Thanks for that David. I have test ridden both and I preferred the Guzzi as a riding experience. However you have to be realistic and consider the possibility of something going wrong. CG's dismal experience with Moto Guzzi's after-sales service has completely put me off. His point about the false warning light hiding a real fault is well made. A friend who owned a Stelvio had electrical trouble and also ran into customer care problems although I was never sure whether that was down to Moto Guzzi or the dealer. The RE dealer is a lot nearer where I live and has a good reputation for customer service so for me the Interceptor is a much safer bet.
@@davebarclay4429 and the new 650 Super Meteor is available now, so that's another possibility if you like something a little more cruiser(ish)?
I got my V7 special in May. Within 400 mile the check engine light came on. I brought back to the dealer and the have to have Piaggio reed the code. We found out it was the ABS module. The dealer had the bike for three weeks and I made many call to Piaggio directly. Finally the dealer took the part from another bike for me, just to get me back on the road. As of today the dealer still hasn’t reserved the replacement part. For my troubles Piaggio extended my warranty for another year.
Sorry to hear your troubles, had my 19 v85tt from new, had a few sensor issues and other issues, gave up and flogged it on as the dealers/guzzi are useless. Loved the bike but aftercare was non existent. Currently looking for an older guzzi with carbs and minimal electrics
I am also looking at the older MG V7 for exactly the same simplicity. I have a Benelli Imperiale 400 that throws up a ABS failure light for no reason every now and again. I've learned to "Turn it off and turn it on again" and the fault is gone. There are no trained electronics technicians where I live, so I have learned to live with it. Electronics are a real curse as they often have no obvious reason for "Acting up"
@@speedfinder1 I was considering one of those benellis last year, but kept my Enfield instead.
Yeah electrics are crap and waiting 2 months for a sensor is handy. Motorbike world is miles behind the car industry for supply
Hey,Man. Feel deeply sorry for your situation. Hope they will fix it.
Was going for this motorcycle as my first bike. Read all the comments, and im of to buy something different.
Thanks. It's going in Friday to have a new map loaded.
Shame that folks are choosing not to buy the bike, but as great as it is, if the manufacturer refuses to communicate with customers over issues like this, then it's difficult to recommend.
I had a similar issue with my functionally identical 2021 Stone earlier this year after about 1000 miles. I did experience a misfire when the light came and although the misfire disappeared the warning light didn't. Long story short I called Moto Guzzi and my local dealer to whom the bike was recovered. It took 5 weeks for Guzzi in Italy to produce a map that works (the bikes now at 2500 miles with - fingers crossed - no further occurrences). There was an amount of swapping out of parts first before the map solution. Apparently Piaggio group use the same ECU on most of their range, but it's mapped differently for each model. Like you I don't understand why the issue affects some bikes but not others.
You are a patient man for sure. This will be of no consolation to you but Guzzi service and customer relations are just as bad here in Canada.I did own a V7 Racer for about a year so can feel your pain.
I've been waiting for a lock set for my 2021 V7III Stone since the beginning of June. None available in the UK, so have it on order from Italy. Luckily we found an Aprillia 125 ignition switch was more or less identical and only cost £35, delivered the next day, compared with the £210 for a full Guzzi set.
Bought a V7 850 special new on 1st October this year. 220 miles glitch free. Saddle says it was made May 2022 so clearly a more recently built bike. Before buying I test rode 2022 model V7 stone and TT85 with 600 and 900 miles respectively on the clocks and neither showed any EML so if it is a software thing then it looks as if the later models have been resolved. Anyway good luck getting it resolved as they are a lovely bike. 👍🏻
I have a V85TT Euro5, the fuelling was very poor, I fitted a V Twin Boost which did improve the running but still not as good as I’d like it to be so 2 weeks ago I had the annual service and my dealer said it had 2 ECU software updates and now runs as it should. I know my issue is different but hopefully the new software is now available for the V7 850cc and resolves your bike issue!
Thanks for the update. By "imminent" for the update, if this goes on long enough you will have a bike you can't ride as the engine light is an MOT failure. As for your options, you would be more than within your rights to reject the bike for a full refund. I know that it's a rather drastic measure, but it might be the only thing left to do? If you bought the bike on finance (including PCP) you might want to get in touch with them too. Do this soon though as your rights diminish as time goes on. Such a shame, gorgeous bike. Good reaction to the silver car by the way! We really have to ride expecting this to happen don't we?
I’m close to the six month limit for rejection under the Consumer Rights Act. The big problem with those rights is that they exist between the retailer and you, rather than the manufacturer. At least, that’s how I understand it. Also, after the first month they are entitled to deduct an amount for fair wear and tear (for the mileage they told me to put on it 🙄). Since the dealer went bust, it would be difficult and stressful to pursue. I wish I had bought on finance!!
Lots of elderly drivers round here - I’ve learned to be very cautious!! 😁
I test rode a 2022 model, and I enjoyed it very much. I’ve decided to buy the 2023 model this week. I want to thank you for sharing your story through these series of videos. It’s really useful to be aware of these matters. The bike is stunning and gloriously fun. I’m coming from a 2013 Bonneville, which I’ll keep for a while I’m case I run into issues with the Guzzi. 😅 Cheers!
Enjoy the new bike! It’s difficult not to love it and I’m glad you haven’t been put off. No hardship to have a Bonnie as a spare 😁
Like you I have the same problem with mine. Had the bike since Sept 1st and it’s been into the dealer three times already for this issue. The last was just this last Saturday and new software was available plus one adjustment which evidently needed a crystal ball to know. So far so good but I’m not holding my breath. Let’s hope it’s all sorted soon and just like you, just keeping on riding in the meantime
Sounds like I need to chase the dealer again then if the map is out!
I had the same support issue with v-strom1000 spokes corroding- original dealer went bust without doing anything, Suzuki UK said go away, Suzuki dealer (Haselmere) who didn't know me from Adam took it on, got the spokes replaced under warranty- no fuss, no drama, just got it done.
Fellow v7 owner here, although the earlier 111. MG customer care does take the biscuit, I went through 3 sensors and a very expensive speedo under warranty. Thankfully after the early wobbles it’s been reliable. The poor old dealers must pull their hair out, very little back up. Anyways always have a Japanese bike as back up, on my 3rd SV650 commuter and never had 1 issue.
A well respected family bike dealer near me decided to drop the Piaggio franchise. Their lack of support meant that some (valid) warranty claims were not upheld by Piaggio so this meant the dealer had to fix problems at their own expense rather than risk reputational damage. In the end it became too much sadly 😔
Currently on sorn ( just keep one bike for winter trips... I know, lucky jim ! ) but recently had first service, collected & serviced by P'borough supplier, where I'm told 'the mapping etc. is now sorted'. Have run thengine a couple of times and it looks as if that's the case with the warning light (i.e. - it didn't come on) . Will update if there are more /new problems when doing some decent rides in the Spring. 🙂🤞 Ride safe.
good to know the situation cheers. i'll probably get in touch with SP myself to apply the new map to mine once MG release the fix. Bit of a trek from Bristol but ho hum. ta
I feel your frustration. Sadly I think their not even working on up dating the software! as you said it don't take five months to rewrite a bit of code! Their just hoping to wear you down until you give up or just remove the bulb/LED.
If you bought it New then you could reject the bike as faulty, return it & demand a full refund, only if people do this will they be forced to really address the issue. Good luck.
I saw a new M.G recently and fell in love with it
There is no way I will touch one with a “barge pole” after watching your experience, their customer service stinks.
I currently own a Suzuki VStrom 650 and had trouble with the engine check light. I used the diagnostic plug to diagnose a faulty front injector
There was no faulty injector the engine was running perfectly
Six months out of warranty the same problem
Suzuki replaced the ECU for nothing six months out of warranty
No problem since
Sorry to hear, engine light still on. I have same bike in Western Australia, built end of 2021. bought new this year the bike has done only 2000kms, the problem with my bike, the mode button only changes the display, trip, milage, clock etc. some times, so most times pressing the button nothing happens.
MC Dealerships need to step up their game and after sales service. Instead of one person palming problems off to another and before you know it the whole problem has circumnavigated the globe. Great video. 👍
I've had the same issue, rode it for 3 weeks (400) miles then the light came on and engine ran erratically. It went back to the dealership who had it for 9 weeks, I picked it up on Friday and it seems ok. To keep it brief they changed multiple sensors and the ECU to no avail. After asking for my money back they finally pulled their finger out. The tech there said that he had read of your problem and the letter. After a final remap on Thursday the issue was resolved. He reckoned that Motoguzzi have updated the software regarding the light. I'm hoping that it's sorted, it has ruined the experience with the bike. I wish I had bought the Enfield Continental. Good luck with yours.
Sorry to hear you’ve had troubles too. I’m told “there are two bikes in the UK testing the new map”. Maybe it will be fixed soon, who knows 🤷🏼♂️
You're not alone, I bought a royal enfield new that does the same, check engine light on, reset, then comes back on. They say keep riding as it doesn't mean anything, their demo bike did the same, it's not a real fault just a sensor being too sensitive. Apparently, a new map is out that fixes it now. I took a different view though and am just enjoying my bike, it doesn't bother me as the bike is running well and I bought a OBD reader to check the same code is thrown up every now and then. Such a shame that a light can ruin your enjoyment. I hope it gets fixed for you. By the way, these guzzi's are great lookers and might even be in my future to replace my triumph.
Your bike will fail its MoT if presented for test with the light on.
I share your annoyance / frustration. Really loving the bike (same model as yours and my first MG * ) but very disappointed with Guzzi's disinterest in the fault which, as you state, could be dangerous if a serious problem arises. Light actually went off yesterday for about 30 miles ( I rode very carefully ! ). * hopefully, not my last !
So it is a magnetic pick up (on the flywheel) like an abs sensor. Wondering if the sensor is misaligned (physical issue) or indeed software issue?
I am sorry to see you are still having the same problem. I would also be concerned that the always on EML could mask any number of other real issues. I wonder if the same problem affects the V7 Stone version? A few weeks ago i bought the same model as you have and so far the light has stayed off. I would have expected, in the time that has passed since you raised the issue, that the readout from the bike would have been examined and that you would be told what component is causing the EML to remain on. In short - "what the trouble code says". Most "check engine" warnings on cars are for failing of emmission control components. In many countries to continue to drive with an EML showing is illegal due to the emmissions rules. I don't think UK motorcycles are subject to the same rules as cars as motorcycles are not yet emmissions tested. Hence all the bikes that are de cat.
Glad you got a good one. MG obviously know what the issue is, they’re just trying to save themselves the cost of component replacement. Even if the EML isn’t an MOT fail (I haven’t been able to find a definitive answer on that, but I think you are right), who would buy the bike with the light on? I also couldn’t in good conscience sell it on. Pretty annoying!
Every week I look for a happy update from MG to you
@@brockett One day...
My new Moto Guzzi V7 850 was fine until the first service where the union holding the oil filter cover to the engine casing was found to be cross-threaded in the factory. This is located on the sump. Once the filter cover was opened by the dealer the thread stripped. I was told I would need a new engine having only covered 900 miles. I complained bitterly. I really wanted to hand the bike back having lost faith in the machine. Mysteriously the problem previously requiring a new engine seemed to be easily fixed with a replacement union. Whether the engine casing was not damaged after all or there was enough thread left to hold a new union in place I suppose I’ll find out if the engine leaks oil or the problem recurs at the next service. There was no way to discuss the problem with MG/ Piaggio.. They didn’t address my wish to return the bike. I don’t even have any correspondence about the issue. A dismal experience. I understand your frustration.
Ouch! The big problem with the consumer rights is that they exist between you and the retailer, not the manufacturer. It seems like some brands are taking advantage of this fact. MG need to up their customer service game. My suspicion is that they are under-staffed in that department rather than simply not caring. You only have to look at the bikes to see that they are passionate about their product… you’d think they would want to stand behind it. It’s not like Piaggo have empty pockets for these rare issues.
@Fred Fair, Actually told you that you need a new engine after 900 miles
My advise, go to another dealership, you are dealing with a bunch of idiots.
I have a "September 2022" Aprilia Tuareg 600. (Piaggio Group.) In common with a lot of other motorcycles identical to mine, there is a fault in the map that kills the engine for a 10th of a second every now and again under steady throttle conditions. No CEL thankfully! Aprilia have released a new map and cured this fault on every machine that has had the new map, so it is possible to do these fixes. My bike will get the new map on first service mileage. I commend you on your perseverance and have my fingers crossed that you get a satisfactory outcome. 👍
Was considering one of these, can you do a follow-up video, be nice to know if it got fixed
I will do a follow up - just waiting for the weather as I don’t want to take the bike out on salty roads. The bike has been remapped, but I’ve yet to put some proper mileage on it.
@@CGRidesMotorcycles looks forward to seeing it!
I bought my first bike since making the comment, i went for a Triumph Speed Twin 1200
But would love the Guzzi as a second bike as i love the way it looks!
@@ukvamp I'm sure the Triumph will bring you many happy miles of motoring! I've had a few of their bikes over the years, and they've always been good!
Hang in there! 💪
I have a 2021 V7 which looks identical to yours except mine is the American version with a larger tail light and turn signals. No check engine light on mine, but mine has the "Guzzi stumble" around 3000 rpm that I've kind of gotten used to now. I think any vehicle made in Italy will have one major quirk. I also own a Fiat 500 that has a starter issue which it's had since new and I've also gotten used to.
Go to you dealer, they have an update to.resolve this issue here in the states. I had the hiccup at 3,000 RPMs too. Computer update and it's gone.
@@craigsmith3178 actually, mine has shown an improvement without the update. I used to feel the stumble very regularly and lately havent been experiencing the issue nearly as much.
Typical, I collect my new V7 Special tomorrow😂.
I will look out for this problem.
I hope you have the issue resolve very soon.
I will do an update video, but there is a new map which addresses it. Enjoy the new bike!
Same problem on my Moto Guzzi 2018 V7lll Carbon Dark. Usually happens when mine gets dew, or a little wet. Eventually mine turns off on it's own. Then comes back on days, weeks, or months later. Very frustrating.
I am kind of waiting for Moto Guzzi to do something more interesting with the colors and trims with the v7 850 like they did with the v7 III. The v7 III had the Anniversio, Carbon Shine, Carbon Dark, Milano, and Rough. I have the 2018 v7 III carbon shine with added OEM fork gators which to me looks really sweat and unfortunately when I look at a new v7 850 stone and then factor in that I dont want a bike with spokes like the special, I can't make the switch.
I just checked the moto guzzi website! Looks like my wants may have been answered, v7 stone special edition
Very sorry to see this, I can very well imagine it takes away the new bike enthusiasm. Really odd as usually Guzzi acts very committed to their bikes. Maybe everyone just busy to get the new V100 out of the factory. Anyway, I cross my fingers they'll sort it out soon.
Just for the record, I also have a V7 850 Special with no problems at all.
It’s good to know there are some healthy models out there 😁
My bike is a 2022 special I’ve done just about 1000 miles with no check light coming on. I can only assume that as you say some have been fitted with a faulty sensor. With that being the case surely a new sensor is the answer not a software with larger tolerance in the mapping.
I have a 2020 here in US. I wonder if they have a different map for us. I’m a software dev too.
Stunning bike. I'm thinking to replace mine with v7
Hopefully It's been fixed now. I have a similar issue with my bike 🚲
It is fixed now 😁
Thanks for the information on your issue. I find the real issue to be the non-service you are getting. Much worse than any one issue on any one bike. Did you ever get the new map and did it correct the problem? Also does anyone know of a method to remap the ecu yourself.
I did get the new map, and so far I've had no further problems. There is an update somewhere on the channel. I don't know of any home remap options yet, but my guess is that in time someone will come up with something. The bike would benefit from better torque lower in the rev range - if that's possible via a remap, I'd definitely be interested!
I’m sorry for all your difficulties with Moto Guzzi. However, it has help me decide to buy a Triumph Bonneville!
Beautiful bike Dayv, hope the fault gets resolved soon. Also, 12:40 Classic Renault driver.
Just a thought here. I'd be tempted to check the signal from the crankshaft sensor. If it's of low amplitude that would trigger a fault even if the signal is good enough to allow the bike to run?
That’s what I would check, but the dealer will only do what MG authorise them to to do, so I guess I need to wait.
@@CGRidesMotorcycles Any update on the fault or the new map which was promised. As we're now in the New Year I wondered (hoped) you'd had a resolution by now 🤔. Happy New Year to you by the way 🎉👍
@@PhilipBallGarry Thanks. Yes, I've had the new map flashed on to the bike, but have only managed 33 miles since due to the awful weather and salt on the roads. I will do a full update when I can get some miles done (without covering the bike in muck), but so far the light is off.
How about dealing with the dealer and the service center for a change instead of emailing the Italian home company?
The dealer which went bust? How exactly should I do that?
Hope you get it solved soon. I like you love Moto Guzzi. I actually went to trade in my Bellagio (940 cc) for a v7 850 special but didn't get offered a decent trade in value. It turned out to be for the best as I paid £330 for a V7 petrol tank and £70 for a V7 seat and converted my Bellagio into a V7 with 940cc 74bhp engine. I love the bike and after hearing your story feel that older engines with less emission restrictions are actually a better proposition. I'm sure Moto Guzzi will come up with a map or software fix soon but like you say it's a poor show from them so far. Goodluck.
The main frustration is that it’s such a simple engine, but it’s being ruined by emissions regulations which make no sense.
OBD2 scanner is where I would be investing my time while waiting on the delivery of the replacement part....simply because one can perform fresh engine diagnostic checks and eva;uate the current engine condition while using the bike , not too mention checking for other issues and evaluating detailed code readouts on the bike. etc etc..have you considered this?
I am considering buying a Moto Guzzi at the moment and reside in Canada...after watching your videos I am strongly leaning towards buying the 2021 year model or maybe not at all.
I have thought about buying one, but if the dealer can’t interpret the codes without MG’s involvement, I’m not sure what use it would be other than to switch the light off. It will just come back on again - it flashes new fault detections pretty much every ride.
Hey there mate sorry to see this problem i feel your mood, i hoop it will be resolved fast........maybe stupid question but have you tried disconecting the battery totaly for a hour and then startup the bike again?? Gijs
I haven’t, but the dealer has. Every time I ride it I see the light flash which means it’s detecting the same issue on a regular basis. So, until it’s fixed the light will always be coming back on.
@@CGRidesMotorcycles kk but no harm trying right as you said you are a software type so you know the dif between a reboot or a newstart maybe they missed out that part.... Gijs
@@G1920D absolutely - I will ask them to check when it's next in.
Hi I’m also a owner of a v7 stone night pack my bike is 2019 model I’ve had the bike from new done 20,000 miles and I had to already replace the steering bearings and the front rectifier all because of corrosion my dealer said there was hardly any grease used in the bearings and said for a 2 year old bike it’s pretty bad and with the rectifier it had taken 2 months to get the part as there were none in the country and Moto Guzzi Italy had none in stock either so had to get from china so I do feel your pain I know it’s not quite the same but I think the dealer network is quite poor and I actually take my bike to a royal Enfield dealer who used to be a Moto Guzzi dealer and they said they couldn’t deal with Moto Guzzi no more really bad service even for them who sell the bike for them to many complaints so they stopped working with them . I love the style and I love riding the V7 but the dealer service really lets it down. Hope you get it sorted soon
As former technician and after sales manager for the Piaggio group brands I feel your frustration.
Just my 2 cents here;
Regarding your comments on the hardware, there are always manufacturing tolerances there, and these tolerances could add up and create dynamic issues in certain conditions. And having these big lumps of an engine perform to Euro5 standards is quite amazing - but I can also see how the slightest of imperfect fueling could cause the CKP-sensor to read an error.
But as you said, this could probably be fixed with a filtering of that sensor in the software. A good example if this is Aprilia RSV4 from around 2017, they had issues with the key switch, or rather that the ecu aknowledged an off signal from the switch and therefore turned everyhing of briefly. This was just a microsecond of input and nothing was actual wrong with key switches (according to the spec that it was manufactured to at least)
So Aprilia implemented a programming that only allowed "key off" functionality after a certain length of signal input, i.e if it was just a few milliseconds long of a signal nothing happend. If it was longer then the ECU switched off. And an error message for this was logged but not triggering an check engine light.
I'm not sure of this but my theory is that the maps for EURO5 are quite heavily controlled in the homologation process, more so than before. And making a change to the RPM-signal filtering might have a big impact for overall fuelling (or no real effect at all). So my theory is that it might be a quite extensive job to R&D this matter all over again for MG. They are quite clever engineers in Noale, but they are limited in amount of staff so I can see that this could be quite an issue for them to solve quickly.
In earlier years I know these types of issues have been sorted quickly in an Italian matter; just creating a map where the error doesn't get triggered as easily 😊
But this was before EURO5 and I think they'd be braking some laws by doing such a solution these days (i.e Volkswagen dieselgate)
On a dealer level I did my self use the US maps for some Aprilias to try and solve similar issues in the past. But if my memory serves me correctly P.A.D.S got more selective on what maps that could be downloaded, just to avoid a "dieselgate"-possible scenario. Also some hardware on the bikes are, sometimes, different comparing a EU mapping vs US mapping, so other codes could be triggered...
I just wanted to shine a light on that it might be far mor complex then just writing a new code and sending the map out. I'm sure the engineers knows exactly what the issue is, but solving it within the parameter of the EURO5 homologation is my guess as to why it's taking longer time than one would like it to...
But the customer service aspect is still a point of annoiance... I've been dealing with those HelpDesk tickets going unanswered too... This was ALWAYS a sign of a bigger problem needing some engineering and investigating, but what they then do is that they totally ghost you and you stand without any info to pass on to the end customer... I learned the right channels to bypass the official ways and then could get some of the record info so I could have some sort of dialouge with the customer affected. But you didn't want to missuse those channels either, any "under the cover" info that popped up on an forum somewhere ment thar channel was burnt...
This is just to get you some insight in how it could work behind the scenes, at least back when I was working after sales. This is just shed some light and that your dealers might be working there *sses off to help you but sometimes there would simply just be silence in return from the factory.
Also the factory could be working superhard on the issue and fully aknowledging your issues - but not communicating it properly...
So seeing your video here I see that communication skills is still something they need to work on...
But hang in there, the V7's are lovely bikes (had one my self) so this will get sorted and you'll have many wonderful, troublefree, miles on it in the end I'm sure 😊
Thanks for taking the time to share those details. I hadn't considered the "dieselgate" ramifications, but I'm guessing all manufacturers are concerned about that now.
I have written to Piaggio Group and I shall be interested to see what they have to say about it all. Communication is often the difference between great and poor customer service.
I’ve never understood why customer service departments use “Non-Deliverable” email addresses. They have a difficult job, for sure… but it is your job to deal with these issues. Customer service is what defines most companies. Just do your damn job MG!
Thats because service cost money which they don’t want to spend
dear be patient friend of mine is a mg dealer.he told me a while back that there is a problem with a certain series of v85 and v7 similar to your problem and even finally stalling it. 2 of his customers finally received a new motorcycle from MG. the others were eventually fitted with a new wiring harness and ecu. there would be an error in the wiring harness of a certain series, but they do not know at which vin numbers the wiring harness of that supplier is mounted.now I have to admit that these customers have waited more than a year before they received a new motorcycle or wiring harness. They are not fast at MG, but it will eventually be resolved. greetings from belgium.
There seems to be a few different issues arising on these bikes. My issue has been traced to a specific sensor and the remap looks like it might have worked, though I haven’t done many miles yet. Greetings from Devon, UK 👋
I sure like the MG, but your experience has certainly turned me off on purchasing one. I was scheduled for a test ride last week and I cancelled.
Its basically being a proper Moto Guzzi. There was always something going on with my LeMans 3, but it never prevented the bike from being a reliable runner.
Has your issue been resolved yet? I spoke to a MG dealer recently who said the fault was caused by the ECU being over sensitive to any misfires/backfires, tripping the warning light. He said MG have issued an updated map which sorts the problem and that these are available at servicing. Has this been offered to you? I'm still considering buying an 850 Special, so I've been following your woes with interest!
The dealer is correct, and my bike was one of the first to receive the new map back in November. The weather here has been awful ever since, or the roads have been covered with salt, so I’ve been slack on filming an update. I’ve only done 40 miles since, but the light is currently off. I will film an update soon.
@@CGRidesMotorcycles Hopefully all sorted. Good luck!
Dayv. I left a comment on your 9 August video regarding the MOTO GUZZI TECHNICAL COMMUNICATION G_220377_TC_EN 19/04/2022. You replied that you bought your bike after that date and so it had already received that ECU update.
My bike has since had that ECU flash update and it has solved all the problems I described in my previous comment.
I just wanted to double check. Did you assume that your bike will have already had the update because of the date you purchased it, or has one of your dealers actually connected your bike to the diagnostic kit and confirmed it?
It just seems strange that MG are working on yet another update for exactly the same problem.
If everything is up to date, then yes, it sounds like it might actually be a faulty sensor.
I’m fairly sure that Moto Corsa applied that map when they tried to fix it - certainly the tech told me they had installed a new map. Moto Guzzi have told me they are working on a new map for this specific issue, and I presume they know which map my bike is currently running.
Greetings from Australia. I have just picked up a new V7 850 Special and after 200 Kms I have the same problem. Already been back to dealer once, hoped the problem was fixed but unfortunately the light has come on again. Going back to the service department on Friday 14th January. Will let you know the result. Cheers
Hopefully you got the new map loaded and it’s working OK for you?
Unfortunately the engine light is still on.
@@MartynTrewhella I feel your pain.
Hi interested if your problem has been fixed @martyntrewhella
@@Denspi1969 yes it has been fixed. The dealer received a program from MG Italy, and have not had a problem for the last 5000 KMs . Cheers
I bought a new V7 Stone 850 in July 2022. Not done many miles yet (~1200) but got the first service done in October when the dealer did update the map. Yesterday, whilst riding, the engine light came on and the engine shut-down immediately. Fortunately I was on a minor road (imagine being on the M25 in busy traffic at 70mph and that happening!). I coasted it to a lay-by. Engine would turn over but not start. Light still on. Got the guzzi roadside assist out. They came in 25 mins, tried starting again and it started. Chap said he'd follow me home - which he did. All seemed fine but light still on. Rang my dealer. Suggested I got Guzzi assist to bring it to him so they can investigate. My bike was picked up this morning. Hopefully they can sort the fault, but what concerns me is that the engine died... Shit, I'd rather (potentially) damage an engine than kill myself because the emissions were out of spec for a few seconds! I think I am going to write to MG about this. Good luck getting yours sorted.
Wow, that sounds pretty awful! Have they managed to diagnose the fault?
@@CGRidesMotorcycles I'm not certain they have, no... I got a report (looks like a dump of all the ecm reads) which doesn't really mean very much to me plus the following comment:
"Hi Alan, I have attached the report for your bike and after many talks with Piaggio and helpdesk we are going to change the lambda probe and the relay as a precaution as we have not managed to get the bike to miss a beat and most of the error codes would be thrown up due to low voltage.... once these have come in we will fit and test again but are pretty confident that there is nothing to worry about. Any further questions please just ask"
@@AlanLord I wouldn't have thought the O2 sensors could cause that, but I had to go through the same process before they diagnosed the issue. Hope you get it sorted.
@@CGRidesMotorcycles There were about 9 different items that had reported a short to ground (injectors, coil, sensor heaters. air valve...). One of them, the right lamda sensor heater, was still showing as "active". The rest were "stored" I assume meaning the fault was no longer present...
Did you get the problem properly fixed on yours?
@@AlanLord Something electrical then - I'm sure they'll find it. Mine does appear to be sorted. I've filmed a follow-up video which will be going up this week.
Sounds like Guzzi. They make great bikes but in small quantities relatively speaking. So odd problems are not going to occur en masse I would say that customer service varies by dealer quite a bit
Piaggio Group has a dedicated diagnostic computer so I don’t know how come that authorised service doesn’t have it.
I had the same issue on my 2021 Tuono 660, I had the latest software installed but the light remained lit. Then my service performed cranskshaft calibration process and voila sice then not a single problem with warning ligts or anything else. The caliration took 5 minutes to be finished. Hope it will help you.
That sounds positive, thanks for sharing. 👍🏻
What happens if you go for an MOT with the "Check Engine " light on?
Apparently it doesn’t matter for motorcycles.
Based on your ( much appreciated ) comments about Guzzi’s incompetence I cancelled my order for a Mandello and am sticking with my BMWs !
Completely understand why. It does make me sad though as these are lovely bikes. I don’t mind things going wrong- it’s what the company does about it that matters… and yeah, BMW wouldn’t have left me hanging like this.
MG need to wake up. I also have changed my mind about ordering the V100, and several others have commented that they changed their orders as a result of this. I’m not trying to hurt MG, but they are losing sales over this.
@@CGRidesMotorcycles Thanks for your response. Having run a business I realise that things go wrong and, as you state, it’s how the supplier responds that counts. I’m ‘on’ my ninth and tenth Boxer - my first was an R75/6 back in 1976. I love them but I also love v twins and was looking forward to getting the Mandello this month. I’m not sure if they are available still and I frankly am not prepared to buy a bike which is not supported and, in the case of the V100, unproven and quite likely, knowing the Italians, to have ‘Bugs’. The Dealer in Gillingham going bust was also a red flag too.
I hope you get resolution soon. Kind regards.
@GC Rides I have put a deposit down on a V85TT GDO but I am now reconsidering because my nearest dealership is a 6 hour round trip away. I wonder how common this EML fault is and is there any other common faults I should be aware of?
Thanks for the honest review.
@@robertoonesti4429 I've not heard of this particular issue being present on the V85TT, which has a completely different mapping to the V7 (although it is the same engine). My Euro 4 V85TT has been completely reliable. I did hear of fault codes happening on the Euro 5 bike due to interference from the ignition leads and the new sensor location, but I'm pretty sure that got sorted early on. The only snag I've had with mine was a squeak in the rear shock due to insufficient grease in the bearings - I sorted that out myself, but the newer model has an updated spec which resolves that.
I think the V85TT is a fantastic bike! I've really enjoyed mine for the past three years and 5k+ miles. I'm sure you'll love it. Bad experiences are in the very small minority, but those that have them shout loudest, and it can make things seem worse than they are. If you spend any time in the forums for any brand of bike, you can convince yourself not to buy. True, MG don't have great customer service - it seems that they get there at their own pace, and that's just what the customer has to accept... only you'll know whether you're comfortable with that. Happy riding!
Hello cg, still got the same issue, you are not alone. The dealer did a full diagnostic and synchronised the flywheel. This gave some improvement, the light pup’s up , flashing, but disappears after a few miles. I’ve made a ticket an MG and their response was : “go to the dealer “ 😳. As soon there is improvement a will let you know. 👍
I’d be happy enough if the light went off after flashing. It’s mainly the resale value that bothers me with the light on. Let’s hope they get it sorted for us all. 👍🏻
Update, there seems to be an beta map, I volunteered for testing so MG can gather data. This means they are working @ it ! 🤘😉
Today my bike received an update (beta-map) . The first short trip went well ! I could invoke the CEL by 4k -4,4k rpm but so far nothing happened. Fingers crossed 😜
Here is a story of a manufacturer standing behind their product. A local piano dealer was asked by the manufacturer to completely destroy a new unsold piano after the room was flooded with approx. just 3 inch of water. They are so protective of their brand that they didn't want anyone to own a product that could potentially have a problem. The price of the piano was approx. 90,000 US dollars! The manufacturer is Japanese and they put their family name on the product.
It is truly scandalous..
Can you imagine buying a new car with the same issue?...you would want your money back!..
Always wanted a guzzi...but just havent been brave enough to spend my hard earned cash on one!!..i was really tempted by this model....but purchased a triumph 1200 gt pro instead....but...have had the spanner light on for the last 6weeks!!..takes the enjoyment out of it!!
Remap to Euro 4 specs ??
I own mv,s and a ducati, and hope to order a v100 in new year, my first Moto Guzzi. They need to introduce Lemon laws in Europe and Uk that they have in US. It tends to light a fire under manufacturer a..e. they have 3 attempts to fix problem I believe, or they have to take vehicles back and fully refund you, and the Lemon stays on the registration like our V5 has category B or c. Ducati have the perfect system where Italians are allowed to do what they do best, and Germans handle the rest marketing and customer care ,MV,s in a good place at the moment the Italians were removed from running the company, and left to do what they do best,brilliant design and engineering. I know your frustration its a culture thing sadly.
Sorry to hear about your issues, it's very frustrating and takes away from that new bike experience. The V7 special is what I would go for, I prefer the look of the analog gauges to the other V7 models but I also like the paint scheme of the "centenario" version too. Not sure that dealers in the UK are any better or worse than dealers in the US, I've dealt with them in both countries. The differences seem to be in what the law will do to assist you. I left the UK many years ago and now live in Southern California, California has a fairly good "lemon" law whereby a dealer/manufacturer can be forced to take back the vehicle or replace it if it's had the same issue three times and prevented you from using your property. Other states here have different interpretations of it, some don't have it at all. Did u check into the UK consumer protection act? Not sure if that would help you or not, I've been gone a long time. I suspect that Guzzi are well aware of the issue and that it only affects a certain batch of sensors or a specific V7 production date run but they do not want to issue a recall and will do a "fix on fail" if the issue rears it's head. Best of luck with it, I hope you can get it resolved soon. My heart was in my mouth when that car almost pulled out in front of you, I was grabbing the front brake too as I sat at my desk watching on my laptop!!
Having the same engine light issue.
Sorry to hear that. Let’s hope we get it sorted.
@@CGRidesMotorcycles I plan on selling my E5 V7 as soon as I return from my extended vacation. I do not want the warranty expiring before this gets resolved. I've never owned a new bike with these kind of issues. Completely unacceptable. It's a shame, too, because I love the way it rides. I had considered getting a V100 Mandello, and though it is water-cooled, I think this experience has soured my desires for any other Moto Guzzi. Once bitten, twice shy.
I had a 2013 V7 and I've been considering purchasing a new one. So, I've been following this "adventure" and am very disappointed in MG's handling of it with you. My original Guzzi dealer went out of business, and I've been less than impressed with the closest dealer to me in their handling of service and customer service issues on another brand I purchased through them. Though in their defense, I guess there just aren't enough of these bikes sold for them to accumulate a database of first-hand knowledge about specific bike problems. In any event, I'm interested to see how this eventually turns out for you. If nothing else, it possibly presents an argument for buying an older Guzzi that is not victim of the Euro-5 requirement that's strangling air-cooled engines and will eventually result in their demise.
I think it’s telling that MG are moving to liquid-cooled with the V100. I can’t help but wonder if this will be the last bike you can get from them without radiators on it. My bike has had the new map and I’ll get out to record an update as soon as the council stop covering the roads with salt!
@@CGRidesMotorcycles I'm no mechanic, but from what I read, it seems that air-cooled engines have to be so de-tuned to meet emissions laws that all these other problems arise, and people aren't happy with how they run. I might be all wet. I have a 2018 Yamaha Bolt that's air-cooled and a 2014 Honda CB1100. Both run just fine. Comes down to quality control in the manufacturing process, too, I think.
Keep going, Dayv, you'll get through the wonderful world of Italian customer service eventually! I ride a Griso 1200SE (had a Breva 1100 a few years ago too), so any issues get sorted by Baines Racing, who are about 200 yards from Piaggio UK, at Silverstone. You're bang on with the difficulties of getting an old engine through EU5 & keeping it reliable, especially as Guzzi's mapping is generally poor. I'm getting a Beetle map for my Griso, not sure if there's one for the V7 III or your V85TT?
😁 I might need to look into third party maps! I think the MG map on this bike needs some work anyway. It’s a bit boggy at low RPMs - completely different to the V85TT.
@@CGRidesMotorcycles I've just uploaded my Beetle map to my Griso today & it has transformed the fuelling & generally smoothed out the ride, as well as giving more oomph through the gears. Even relearned the TPS, CO2 & L & R injection settings. Very easy to do, although I am an IT savant like yourself. I recommend you check the forums to see if one is available for either of your bikes.
@@mrsilbo6499 thanks. I've been told today that MG have the new map being tested on two bikes in the UK, and all being well it should be rolled out within the next two weeks. I'm going to wait it out before I do anything. Not like I'm riding much in the current horrible weather. Might look at a Beetle map for my V85TT though 😁
@@CGRidesMotorcycles That's great news! Looking forward to your update in due course. 💪🏻
EML is now an mot failure. In theory you could be prosecuted for not being road worthy. By them saying ride it they are advocating breaking the law. It's all ifs and buts. Please look into the legal side of a road side stop.
I thought the same about the MOT - it’s definitely true for cars, but I haven’t been able to find any reference to it in the motorcycle MOT test. 🤷🏼♂️ It is a big concern, so I’d like to know for sure!
@@CGRidesMotorcycles Best advice is carry a print out of the email from MG that states the motorcycle is road worthy.
@CG rides. If possible I would remove the bulb just before an MOT is required. otherwise if it were knocked back your bike would be worthless
According to 8.2. 2.2. (g) of the MOT Fail Codes An engine malfunction indicator lamp (MIL) or engine management light (EML) that is inoperative or indicating a malfunction is a "major" defect and will result in a fail.
@@mox3603 8.2.2.2 (g) is from the Car and Passenger Vehicle MOT Inspection Manual. There is no equivalent check in the Motorcycle manual that I can see, which leads me to believe it's not actually a failure for a motorcycle. That also may explain why MG can take their sweet time about fixing it.
Italian logic 101...... Remove the check-engine light and call it a day...then send a thank you letter to Great Thundberg.
If the light was on would it fail an MOT??
No. I thought this would be the case, but I’ve checked the motorcycle MOT specifications and they don’t have the same regulations as car MOTs. I also confirmed this with the service manager at the dealership. I suspect this is part of the reason why motorcycle manufacturers can drag their heels on issues like this.
I bought a V 7 850 Stone in May 2021. After i left the Dealer, the check engine light appeard. The dealer Made a few times a „reset“. Every time the light appeard again after a few Kilometers.
A few weeks later the dealer made a software Update. Since then i drove 15000 Kilometer without any Problem.
So i can not understand, why your Problem can not be solved in short time.
I can not believe, that there are different software Updates in Germany and England.
I'm watching what moto guzzi will come up with I'm going to Birmingham motocycle show and was hopefully going to order the v7 special but this problem your having is putting me off
Just been to the NEC yesterday. Was hoping for a friendly chat with them, but Piaggio weren’t even there! Pretty much every other brand was present.
Would you recommend for me to buy motoguzzi 850 special?
It’s a lovely bike, which is nicely built with proven mechanicals… but you need to be prepared to deal with Moto Guzzi’s awful customer service if anything does go wrong.
@@CGRidesMotorcycles yeah, no doesn't sound good. Buying bike with bad backup like buying Chinese scooter. Nearest dealer 600km away. I don't think I'd buy one but does tick all my boxes. 21 litre tank, drive shaft...
In cold and humid weather that seems to be a common problem with italian bikes.
I was considering the Tuono V4 and your bike. But after trying to get a quick shifter for Aprilia for my Tuono 660 being harder than getting a man on the moon. I thought. You know what. Your local dealer network sucks. FRO.
After waiting 4 months for my quickshifter for my Tuono 660, I canceled the order. Traded for the Tuono 660 Factory which has if already installed. I know stupid but I wanted the Factory anyway. Took a hit, but men and boys....
Damn, that's quite laughable really. I got R9T and had W800, both air cooled retros, with zero issues... Just saying. Nevertheless V7 is a lovely bike but prefer 750 personally
3 repairs for the same issue, 6 total repairs or 30 days out of service..invoke the lemon law, they have to return your money or replace the bike completely.
We don't have that law in the UK unfortunately. We have consumer rights, which exist with the dealer/retailer (now bust) not the manufacturer. Moto Guzzi has fixed it now and given me an extra year's warranty and roadside assistance. I believe the delay was due to emissions homologation requirements for the new software. MG is just hopeless at communicating with its customers.
Any update on this please?
The bike has been flashed with the new update, and the light is off so far, but thanks to the weather and all the salt that’s been spread on the roads, I’ve not done many miles. I will get out and film an update as soon as everything dries up… salt + this bike doesn’t seem like a wise combination to me!!
These issues have put me right off purchasing, good customer service from both dealer and Bike manufacturer is imperative. Such a shame.
Moto Guzzi certanly have a very interesting way of doing business. Their customer support is just rubbish. I ended up selling my very beautiful California Touring that was unreliable just one too many times and buying a brand new Indian Springfield.
Food for thought : A) worry, stress and disappointment is a creation of your mind. Moto Guzzi have you covered in the event of major damage or problems developing due to the red light being on and excluding any other warnings.
Your bike is a loverly retro style bike so divorce your concerns and enjoy it to the full!
B) I am not a guzzi rider, 2 x Royal Enfields, Ural side car and a Triumph Bobber, all retro style bikes in the man cave but no modern Guzzi bikes. However i discovered and followed CG Rides and have brought your adventure to the attention of many others. This posting is but three days old and has 4128 views! That's at least 4000 potential bike people up to date on how stupid the PR department at Moto Guzzi are
and says volumes for the tech department! Someone deserves a pineapple with a boot behind it. Please keep us posted but enjoy your ride!
Sorry to here about your problems with your bike did you know though if you write a letter to moto guzzi they've got to reply to you by law and maybe give you a call answers you want ie when there
Wrote a letter over a month ago. No response yet, though I know they have received it.
Oh please , just ride the fu&$ing thing !
My friends Triumph grenaded the engine at 2500 klms.....that's a problem.
Although it’s a technical problem the biggest issue for me, after watching your story is the contempt suffered. You parted with good money and got fobbed off. I have been watching very expensively produced ads for the new Mandello. I’d like one but after hearing this sorry tale I think I’ll avoid. I wish they spent a tiny bit of that ad money on actually making your bike right as it’s now wasted on me. I hope you get it sorted but they really are a shocking, slack bunch.
Hi,i am Sorry... è sicuramente grave che Guzzi...non dia alle officine autorizzate extra Europee tutti gli ausili software e schemi elettrici ed elettronici in tempi brevi,alla fine anche se casi rari non ne esce una buona immagine di serietà
Io in Italia ho segnalato con foto un problema inerente delle macchie sul cerchione posteriore che siccome risulta verniciato al cromo e non cromato come una volta .. infatti devo pulire il cerchione ogni volta che esco..se no rischio di nuovo...in effetti M.G. ha subito spedito non solo il cerchione nuovo ma anche la gomma tutto in garanzia..nulla da eccepire...per il tuo problema della spia a me non è mai accaduto fino ad ora dopo 14 mesi e 5000 km...penso come hanno detto altri che sia un problema di falso contatto o di aggiornamento software per le moto che vanno fuori dall' Italia e comunque ripeto brutta storia... spero che ti risolvono il problema!👋
If they can't advance beyond a pushrod v twin design that's ancient, why would anyone trust them with ecu's and modern day electronics? It's a handsome bike, but Italian character is something I'm happy to live without!
I really like MG bikes but this sucks and is why it puts people off buying them.
Actually, there is something I can do- not buy one! It was on my short list but now......
I would have given them the bike back and asked for my money back which you were legally allowed to do when it happened.
Their service seems really poor, shooting themselves in the foot.
Must admit,I would take it back and demand my money back and simply say,it’s not fit for purpose😂
Take it back where? The dealer is bust.
@@CGRidesMotorcycles Moto Guzzi
@@gerrypowell2748 I'm not sure where I would take it? Piaggio head office? Drive it to the factory in Italy?
In the UK, consumer rights exist between the customer and the retailer (or supplying dealer), not the manufacturer. This applies to anything you buy. For example, if I buy an Apple laptop from John Lewis, I can't then return it to the Apple store, I have to take it back to John Lewis. Sure, I can complain to Apple, and they might do something about it, but ultimately it will be up to the retailer to refund me and then take it up with Apple themselves. The same is true here, AFAIK.
Rights of returning a vehicle without penalty exist for 1 month from purchase. Rights of return from month 2 to month 6 require that the dealer is given an opportunity to fix the problem (which they had in my case). If they fail to fix the issue, you can reject the vehicle, but an amount will be deducted for the use you've had. In my case I was told to ride it to first service mileage (which I believe was done by the dealer in the full knowledge that they were trying to stop me exercising my right to reject in month 1 - stringing me along with promises of resolution). Knowing how much I would lose on rejecting it later is enough to put me off, especially for something that doesn't actually affect the mechanical function of the bike. Rejection was also complicated by a part exchange bike, which technically they could return to me as part of the compensation. Since the dealer is bust, and I'm at the end of month 6, it's a moot point anyway.
Believe me, I have spent a lot of time considering these options.
Sounds like the United States has a better lemon law protection. This Brit cannot imagine that the company that issued the warranty not the dealer that sold the bike is on the hook to make it right. Here in the states if your new vehicle has a mechanical flaw or glitch that can not be fixed in 3 attempts by a factory trained technician the vehicle is a lemon and must be replaced by the manufacturer.
@@ReisterJP It's not that I can't imagine a better law, it's just the way the law is. It actually makes a lot of sense for the obligation to be on the retailer for the vast majority of consumer products, but that doesn't make sense for vehicles. Our consumer laws have not been properly adapted to vehicles - especially motorcycles.
So, yes, I agree it's stupid. Especially in a country where we enjoy far better protection than most countries on consumer goods and distance selling.
The bike isn't a lemon - it just needed a software update, which has now been done by the manufacturer. Had they not done it, I could have taken legal action and would have won (though it would be costly). The real problem is the complete absence of communication from Moto Guzzi, who deem themselves too important to talk to customers properly, so I was left in the dark whilst they worked the problem (at their own pace).
Just to inform you and all .. Also Moto Morini X Cape have same issue .. Exactly !!!! . Also they said from factory that they will get a new remap ...sometime ( owner of Moto Morini X Cape ) from 14/08/2022. Also from Italy Factory said to me you can use your bike Normaly no issue !!! ... and from Greek Main Dealer Company said same thing ( so if for some reason some different issue come with engine i will continue ignoring it untill it will be serious ) .... !!!. Not good .. not good at All !!
I could think of an alternative 'c' word to company to describe Moto Guzzi...