My LAST UNBOXING from Vestiaire Collective | Why I won't shop on VC anymore | Part 2
HTML-код
- Опубликовано: 27 авг 2024
- I heard a lot of bad experiences about Vestiaire Collective, but so far I've been lucky - or they at least agreed to commit on a solution, when something went wrong. But this finally is a very bad VC review, cause I'm done with Shopping on Vestiaire Collective. They have terrible customer service and their quality control doesn't do a good job (event though you pay extra for it).This time VC really messed up with the Charlotte Olympia clutch I bought. It already started with a bad shipping experience, that took forever and which I shared with you in part 1 of this series. But after I received my package and unboxing the handbag from Vestiaire Collective, it just got way worse. Their quality control made a mistake, I received a completely scratched bag, that was listed as "very good condition". After some discussion the VC customer service agreed to accept the bag for a second check: but they didn't agree with me on the condition, even though their own terms prove, that this item should have not been listed as "very good condition" Watch this two part series within my "Ultimate Vestiaire Collective Guide", to find out, why I am so disappointed in VC, why I can't trust them anymore and why I'm finally done with Vestiaire Collective and won't shop there anymore. This is an honest review of my Vestiaire Collective shopping experience and why I won't shop on VC anymore!
About my channel
My name is Mary, I'm a luxury lover on an average income - especially in love with designer handbags.
I'm all in for preloved and hunting down a bargain, with a little splurge here and there.
The older I get, the more I realize, how time is the most precious thing we can have: therefor, I want to spend less and be more mindful with my money.
Stick around for my luxury lover journey to a more minimalist and mindful mindset!
My Instagram:
...
Free music is from www.musicfox.com/
Well, that company is a big NO…. How unscrupulous!! So sorry that you had to go through that. You are an honest person to not go along with them.
Thank you Susan 🥰 - I‘m disappointed in loosing my favorite shopping site for preloved luxury 💔 - but I definitely can’t trust them anymore!
I’m so sorry you had to go through this! I’m deleting their app as I will not risk this same experience. Thanks for sharing and warning us. 💖
Thank you Eva, this was really such an annoying experience 😕
That is crazy. They violated their own policy. I would file a credit card dispute.
That’s on my to-do-list for Monday: I paid with Klarna and I want to give them a call and check my options with them. I‘m just worried the whole situation might be somewhat too confusing 😅 (I already „paused the payment“ with them, because the item didn’t get shipped to me in the regular periode, when the payment would have been due… so at least VC did not even get my money by now 😅)
Shocking U-turns by VC! As far as I'm aware, it's the only large pre-loved platform for the UK so while I'm searching for something I can only buy pre-loved, it's the only place I've looked. Really not keen on committing to any purchases through them though. Another video highlighting your other bad experiences would be good to hear share 💕
Thanks Gwenny! We have Rebelle here in Germany and some way smaller sites, but the lack of options for good preloved sites is really annoying - I‘m curious to see, if I will find an alternative 💕
I was so hoping that this story would have a better ending! It’s so crazy how unconsistent their services are 😬 I’m constantly on the hunt for new reliable places to shop preowned so let me know if you find a new place 😆
I had so much hope when they contacted me on Instagram and even agreed, that the scratches were not mentioned. But to be honest: even if it would have come to a solution then, it would have been too many hoops to jump through: the VC chat, a second check and email afterwords and then finally IG conversation. That’s not how customer service ever should work, when they‘re the ones that made a mistake 💔
I can so understand that you don’t want anything to do with them anymore..This is NOT how you treat your customers! Well,I will not buy from them..that’s for sure! It’s good you made a video about it,thank you.🙏🏻🥰
It‘s such a pitty, since it was my favorite site for preloved luxury shopping for many years 💔 I don’t know another plattform with that much variety. But enough is enough!
Oh Mary, in this instance VC are clearly in the wrong and I’m really surprised they would risk losing a longtime customer like you over a €180 bag. Very shortsighted on their part! Such a shame because when they’re on form, they’re very good and I have recently bought a Dior bag from them too which has turned out amazing for me (reveal coming soon!) 😆 Onwards and towards Mary! Thanks for sharing your story 💕💕
Uuuuh I‘m so curious to see your new Dior bag 🤩. I made some great purchases on VC in the past aswell, but the way they handled this issue is not okay - so unfortunately I‘m done with VC now 💔
What is happening to me I wouldn't wish on anyone.
First I buy a bag the same as one I had already bought last year and when it arrives I realize that each one has different details and I take it to verify in the Louis Vuitton store, realizing that both bags are fake, I claim them and they send me the label and they say again that the bags are original, where even the code that one of them has inside does not match any country or the brand, the other with details that even a child realizes are false, they tell me that They will publish both bags on my account because they comply with the details of the publication and the brand, this really does not seem real that it is happening to me, how am I going to sell two bags on my profile that are fake and that they themselves sent me, So I tell them that they should accept their mistake and that they should sell it and give me my money back. I'm tired of complaining to them and they only say that they understand my situation but that they should publish it on my profile. In other words, they are forcing me to sell two fake bags. ENDS HERE, while I am in this process I receive a mini backpack that I was waiting for before realizing the aforementioned situation and upon receiving it and seeing that I did not like it I gave the option to resell before 72 hours and When I get to them they tell me that they have canceled the sale because it did not pass the quality control and that I must pay 15 euros to return said backpack, but we are talking about the backpack that they sent me authenticated and with its authentication label without taking off, So it means that they sent me a fake backpack too and they are blaming themselves without realizing it, that's where you realize that their "expert, digital and personal authenticators" are a big lie, they don't respond to my messages and now They themselves have 5,715 euros in their hands that belong to me, because I have paid 2,295 for one bag, 2,230 for another and 1,190 for the mini backpack, I am desperate with this situation. 06/28/2024
So sorry about your experience! It shows that this company can NOT be trusted at all! You should take legal actions!
Thank you for sharing this experience. I have considered trying this company a few times but I am hesitant to try a new one,. This affirms that I will stick with the other platforms I use.
Do you use any plattforms that sell internationally? Cause I need an alternative now aswell 😁
Until this experience I would always have said, give it a try - the pros outweigh the cons. But now I can’t trust and recommend them anymore 😕
Wow! This is so wrong on so many levels. I'm sorry you went through all of that.
I will delete their app.
Thank you for your kind words Ana! And super happy, if I can prevent anyone from making their own bad experiences with them 🧡
Just received my first and LAST purchase from here. Ordered a beautiful Gucci bucket bag. It was thrown in a box without ANY protection. Nothing. Not a tissues, bubble, paper, or waterproofing item. So upset about this experience. Went in chat and got the run around and was even asked to clarify what protection I was talking about. Seriously?! Would not tell me if they usually ship / pack this way. Apparently the agent will reach out to me when they have an update. Not holding my breath. AND the kicker... my bag was also authenticated by "Marie" as well. 🙄😡
Thank you for sharing your experience! I previously shopped a lot with them and never received anything in bubblewrap or something to make it waterproof - some paper is as good as it will get (if you’re lucky). I should have stopped shopping with them way sooner!
I just bought a Bvlgari wallet stated as brand new from Vestiaire with authentication included. When I received it, I noticed that there was an area where the glazing was cracked and the stitching had popped. How could they have missed these very obvious flaws? I emailed them and they allowed me to return it and offered me a refund luckily.
Very glad to read, that they accepted your return! That’s how it SHOULD be handled. But it‘s an embarrassment, that it even passed the check at first: if they can’t spot the obvious, how would they identify a super fake? 😖 I can’t trust them anymore 💔
Wow. That is maddening. What a terrible experience. I'm sorry they wasted so much of your time and some of your money.
At least saving will be much easier for me now, that I don’t have a go-to-preloved-shopping-site anymore 💔
I’ve never bought just based on photo quality but now you’ve had this terrible experience I’m definitely not going to risk it!
Plattforms with a proper return policy should be less risk - I hope I‘ll find an alternative for preloved luxury with better customer service 🙈
Scratches are not lightly used! Never bought from them. Never will! Empathy!
Some tiny, mini scratches, I possibly might be able to overlook - but two of these scratches SCREAM in your face, when you look at the back of the bag 😅🫢. Thank you Daniel!
I feel very sorry for you. From my experience was that VC would deleted away the descriptions and photos that put up by the seller and they even amended the correct measurement and put in their wrong measurement which make the seller very annoying and cannot do anything with it. I am very curious on how can they allowed their staff doing such things. Anyway I also never use them again.
Thank you for sharing your experience with VC🧡! I think we made enough bad ones, to finally stay away from them!
Same applies to me
The customer service is completely awful
1- authentic team just sent the measurement with a picture. I asked for further checking. No one replied but kept asking to confirm. I have no choice but to use my eyes to verify the pattern.
2- once I clicked the confirmation, they said they will check further for me but again no checking (and kept claiming that the bag is confirmed). If this is the case, why ask me again and again?
3- seller promised to send me the branded dustbag and they HELD the dustbag and gave me a BROKEN company bag. I then asked what’s happening and again they said it’s not in the description. They kept asking me to confirm the receipt of the bag and then shifted all responsibilities to me with NO reply.
4- cs staff said I understood you but no more helping and said this is the best teaching materials. Who cares to the teaching materials?
I'm so sorry you had to go through that bad experience with VC, but thank you for sharing it in the comments! Unfortunately they do have the worst customer service and seem to not even care to find a solution. Unfortunately I "just" stopped shopping with them for nearly a year and then slipped again: but yet again something bad happened! They sent me a broken Chanel brooch (listed as "very good condition") - and wanted to force me to keep it. I still have to film a video about that experience NEVER AGAIN! This time for real - they don't deserve or trust or money!
Wow that is terrible customer service! Vestiaire should have considered your buying history. Of course they should respect every customer. No one should experience this, but VC really should consider the consequences more carefully of alienating someone who has been a loyal shopper. Sorry you had to deal with this on the holidays!
Sorry this happened to you. It’s definitely not a platform I wish to buy from. Thanks for sharing your story.
Thank you for watching, I‘m glad when this video helps to inform 🧡
I have been hesitating for months to buy some LV pieces from VC. I have no experience at all with buying preloved items online. And now, after your last 2 videos, I feel that I should keep purchasing preloved items from my usual store only. Bad news indeed!!!
Before this instance, I would have tried to give you confidence in trying out VC, cause the pros outweight the cons for me - until now! But when they make mistakes and don’t care at all to make up for them, I can’t trust that company anymore and I can’t recommend them anymore. It‘s gambling, if everything with your purchase will be okay, or if there might be an issue and they just force you to sell it on yourself, to get you money back. 💔
omg sorry about this, those are too many scratches for the quality they gave it! I feel like i can only buy preloved if I can physically see the item before purchase, buying unseen online is just too risky!
I will look out for preloved plattforms with a proper return policy now. Hope I‘ll find a suitable alternative for VC 😅🙈
I also wanted to add I am going through the same buyer experience of a bag that were supposed to be ‘never worn’ and when it arrived the outside were in perfect condition however on the inside there were blue ink marks. I did pay for authentication and it came smoothly through with no remarks. After the second evaluation it still were ‘as described’. But I would not sell the bag as ‘never worn’ when there are obviously signs of use! VC also listed the bag as the price I gave right after the second verdict and then I had to deal with offers… I mean. I am not going to use VC after this experience, either!
So sorry to hear about your bad experience! A bag with marks on the inside definitely is NOT „never worn“ - how do they think, the marks got inside?! 🙄 Mistakes happen and they might have overlooked it at the first check - but it‘s NOT okay, to not make up for their mistake! Uuggh, their customer service is just the worst 🙁
I've never shopped at Vestiaire Collective. They were definitely in the wrong here. These scratches are not something you can just "miss" and insist the bag is in "very good" condition.
Thank you for sharing your thoughts and glad you agree with me. I definitely wouldn’t recommend shopping with them anymore 💔
I'm SO sorry that happened to you!!
Thank you! At least I‘m saving a lot of money now 😅🙈
What a disaster, I'm so sorry! I wish EU had a proper preloved platform. US has such great sites, us Europeans are so disadvantaged!
Vestaire is very poorly designed, you can't even report listings that don't make sense or are straight up incorrect. People list LV monogram pieces as "exotic leathers", there is no requirement to give measurements of the items and nobody can do anything about it. For the size VC is, you would definitely expect better. It's like someone created the site and left it to run without supervision.
I really wish, there would be another big preloved plattform, that does a better job. Even the amount of fakes, that make it on the plattform is shocking (one can just hope, that the quality control is able to spot them, once they get sold) 💔
I am also extremely disappointed with VC, I had several items which I sent back because they did not match the description and had issues not visible on the photos. To be honest, since once the authentication service did not see clearly visible flaws, I only bought with direct shipping - and up to now I was lucky to be able to return anything with just contacting them and sending proof pictures. It would make me angry to know I payed and they did not do their job, and i'm stuck with a piece I do not like or want like that and the money gone for the "authentication".
And the chat service is absolutely desastruous. I am always contacting them by mail, it takes longer, but at least I have the impression I get a more competent answer. But what they did to you ist horrific. So in theory, I can upload a blurry picture where the defects are somehow visible (if you know they are there) and get away with it? So that bag is faaaar away from very good condition with those scratches!
I have also seen items listed as very good with clearly visible flaws in the pictures. but nothing in the description. It's somehow a current disease on the preloved market - not only VC but for example also on vinted - I am so disgusted, really.... I sometimes think to myself, maybe it's better like this, because I have a place less to shop...
Thank you for sharing your thoughts and experiences! I thought about maybe still buying with Direct Shipping only aswell - but I guess I don’t want to support that plattform at all anymore. Their customer service is the worst I ever experienced. They have the biggest selection and therefor oftentimes the best prices. But enough is enough, after this instance I‘m finally done with them 💔
VERY informative video!!!! Thank you!
You‘re welcome! I hope my video helps to inform ❤️
This is so shocking, never going back there. Never ever. X
Thank you for your support with this comment 🧡
Ok… hopefully VC will watch this video and somehow redeem themselves. Otherwise I’ll probably stop buying from them too, especially items that are thousands of dollars.
I‘m sorry I introduced you to the world of great VC deals, to now tell you, the plattform isn’t trustworthy 😕. I had hope for a solution, when VC agreed with me on Instagram - but I don’t think they will change their mind again (unless this video really goes viral 😅). And if that‘s what it would take, so I could return an item, that doesn’t match their own terms - that‘s too many hoops to jump through!
@@LuMiLevelUp no need to apologise to me, Mary. I've had good experiences so far but will have second thoughts moving forward 😅
I find Vestiare excessively overpriced and on top of it they slap all sorts of charges. Most of their bags are in terrible condition.
There are some gems at good prices - when beeing offered from private sellers (but they usually sell quite quickly)… and the VC extra charges definitely are a bad joke (especially since they do nothing to help the customers! 🙄)
Thank you for sharing your thoughts 💕
I really don’t know what’s going on with them….theyve just lost the plot. I’ve just left too.
Thank you for sharing! So many people made bad experiences with them!
The scratches are terrible. I would be so upset. Their customer service, or lack of, is unacceptable.
Thank you, it‘s good to hear, that I‘m not overreacting on the scratches! Mistakes can happen and I even could live with the stress of contacting their terrible customer service and jumping through hoops to get a secon check. But them not making up for their mistske, finally is too much for me, to trust them anymore 💔
sorry they sent it scratched up🙈
I could have lived with that „little mistake“, that happened at the first check by VC - but definitely not with the way they handled the whole situation 💔 enough is enough!
I bought an LV purse with them and it was fake!I confront them and they told me that they couldn't do anything because they authenticate it ! But I pay for doble authentification and end to be fake !It was almost a thousand dollars scam!
😱 I‘m so sorry for your experience with VC Lia! Their customer service is just awful and it‘s really scary to think of all the fakes, that might be sold on that plattform!
that stinks - I hardly shop on the resale sites anymore😢😢😢
I‘m done with VC for sure aswell - and haven’t found a good alternative yet 💔
This is terrible! I know it’s a bit late, but if it ever happens again (hope it doesn’t), you could dispute the charge with your credit card company.
Fun fact: you‘re not even that late, since I still haven’t „payed my bill“ 😅🙈. I chose „Klarna“ as my payment method (a afterpay-service) - and when the issues with VC popped up, I reported it to Klarna and asked them to please pause the requested payment, until the issue is solved. They wanted me to reach out to VC (which I definitely have), and since VC didn’t help with solving the issue, it’s now up to Klarna to get in contact with VC and find a solution. It has already been months now (and the bill is still „paused because of damaged item“ 😂)… I even contaced Klarna in the meantime to ask, if there are any news and if I should finally pay and they just said, it still takes time and they‘ll let me know, when there are any news 🤷🏻♀️
these experiences make me happy I dont shop preloved. it's a horrible service from VC !
You‘re so right about that 😭 - I will watch out for sites now, where you can definitely return - like every professional business SHOULD offer it, no matter if new or preloved.
@@LuMiLevelUp exactly!
There is no way I would trust them to authenticate even an aldi shopping bag . X
It‘s really a shame, when they do not even recognize obvious flaws 💔
Well, I'll be happy if I get something.
Did you order on VC and didn’t recieve anything yet? 😳
@@LuMiLevelUp Not yet. It's been only 4 days, but Im worried. They haven't sent it out yet. I wouldn't have taken a chance if I could have found the same item elsewhere, so crossed fingers.
good evening mary🦋🖤🦋🐇
Hello Devin 🧡🖤🧡
This is a disgrace!!! I’m stuck on the idea that you could lose money reselling this and they are ok with it! Even if they didn’t take a commission you would still lose, especially if someone sees those scratches! They did everything they could to shift the blame and get out of losing a cent. I’m not the type who expects flawless items preloved, but that was a hugely defective item and they should be ashamed!
Loose money and it might take foooorever, til I get any money back at all. Charlotte Olympia is not that well known and super popular, that their items sell that quickly. And I heard horror stories, where people were forced by VC, to sell on items, they wanted to return because of the condition not matching the description (like in my case) - and when they finally got sold months later, VC’s quality control rerejected them, because they wouldn’t match the description/condition. I could definitely see that happening for me, if someone else than „Marie“ got that bag to check, when I would sell it as „very good condition“ in a few months from now 😤
@@LuMiLevelUp That’s really a shame. I have never bought from them, and I know I won’t now.
just bought versace flats 2 months no update and then i got a refund saying they lost my parcel? really low customer service skills tbh
At least you got your money back! Maybe you‘re better off that way 😂🙈🫢 - but I absolutely do understand the disappointment, when looking forward to receiving an item and then never getting the package. Thanks for sharing your experience!
@@LuMiLevelUp found your channel at 3 am a good while ago through my love of vestiare, a few years ago they were the best place to get cheap luxury items now its a gamble every time you place an order such a shame. hope you find a better place to shop and if you do please share! keep up the good vids
@@refract3dlol thank you for your kind words and happy to have you here 🥰 - I‘m somewhat heartbroken, that they disappointed me that badly: it definitely was my favorite shopping site for preloved luxury for many years, but you‘re 💯 right, it‘s a gamble now - and I don’t want to gamble, when it comes to luxury purchases 💔
I think they are sh$$t too. Kept on changing their tax and duties prices on me.
Luckily I never had to make any experiences with their taxes and duties, I always only searched for items that were in Europe
In the words of Mortal Combat- FINISH HIMMMMMMM 😂😂😂
I honestly wish, this video will have an impact and will cost VC more in the long run, than just having taken back that bag for 182,50€ would have!
@@LuMiLevelUp we shall make them beg for your forgiveness!!! 😈😁😇
Your mistake is that you choose authenrication and control.. if you order directly from seller you always can return as they trust buyer eveb buyer lies and just bot like or not fit..
Hmm, it might be a better experience, when going with direct shipping: but it’s not available for all items. And the mistake is definitely on their side, not on mine
Cant it be polishes off in any way?
Maybe by an expert, but I do not even know, whom I could ask 🤔 a cobbler? A jeweler? I don’t know, who works with hardplastic luxury bags 😅🙈 - and I‘m too scared, to try anything myself
@@LuMiLevelUp Yeah. Not a cobbler. I see what you mean. There are no box experts out there. I suppose an antiques expert.
You are not being to pickey, the box has lots of scratches. The whole ordeal with VC does not seem luxury when the customer service become so troublesome. Is it luxury because you need to put in so much free work in mailing, pictures, travel, phone calls? I begin to wonder and it makes me way less interested in luxury from grey market. Sad to hear it became so stressful.
Thank you Fluffy 🥰 glad you agree with me!
I don’t trust VC and will never buy from them!
You are so right! After this terrible experience I managed to stay away from them for months - but when Klarna finally fully refunded me, I have the. relapsed with a few purchases 🤦🏻♀️
Bonjour vestiaires collectives est la plateforme la plus malhonnête que je connaisse...je ne comprends pas que personne ne fasse quelque choses.
Merci pour votre vidéo.
Thank you for watching and sharing your thoughts!
💕😇
🧡🖤💔
I want to ask, if I buy, will I pay more import customs tax in my country?
Depends on where you live and where the item you buy is located. But yes: if you live in the US and order from Europe (or vice versa), you have to pay customs and taxes
the tax has been paid via the application (the application shows shipping costs and customs taxes) or I have to pay tax again when the goods arrive?
@@TriRaharjo-uc7qp I don’t have experience with it, since I always limited my search to Europe only (where I live). But I read some comments where people had to pay on top when the package arrives
okay, thank you, that means the essence of the conversation, even though the payment has been calculated when checking out (additional price for taxes and customs) I still have to pay again when it arrives at my address, isn't that right?
@@TriRaharjo-uc7qp better be prepared for it and if you don’t have to pay on top, it’s a lucky surprise. Unfortunately I can’t speak from my own experience on that topic
Yep - they suck. l'expérience était de la merde - VC's customer service and quality is non-existent. Be careful on every stage of your purchase as they select "product authenticity verification" which is 1. expensive 2. yields no written certificate (worthless) 3. places your pre-loved product into VC's fumbly careless fred flintstone hands to repackage ahead overseas shipment. VC issue/request page is intentionally incomplete - flagging your issue as incomplete and un-sendable without specifying your Country (the page offers no Country selection window). Resist the urge to make this company your regular retail stop. VC is Fly by night and we can expect them to be gone soon.
Thank you Avi for sharing your (unfortunately bad) experience with VC! I‘m curious to see, how long the business still will be around
So scratched up. More like "used" condition 🤣
Absolutely 😭😂
unverschämt
Jaaa 😭💔 - aber gut für meinen Geldbeutel!
😂
ich war es nicht, aber fühle mich schlecht
Wie meinst du das? 😂
Ich habe den Smiley jetzt gedeutet als „lieber drüber lachen, als weinen“ 😂
aber um ehrlich zu sein, ich wäre auch wirklich sauer....
@@LuMiLevelUp ich denke, es ist wirklich das beste, dort nicht mehr zu kaufen, für die sollte es eine Kleinigkeit sein...lachen musste ich, wie du Marie ausgesprochen hast :-D VG Marie
@@mariemmmm5290 es ist so lächerlich, dass die VC-Mitarbeiter auf Instagram mir schon zugestimmt hatten - die haben sich die Artikelnummer geben lassen, sich die Beschreibung & Fotos angeschaut, mir ZUGESTIMMT - und dann doch wieder zurückgerudert, weil „Marie“ (sorry 😂) von Quality Control ihnen den verschwommenen Ansatz eines erahnbaren Kratzers auf EINEM von 6 Fotos gezeigt hat?! 🤨 Uuuuh, ich bin durch mit denen! Sowas von! 💔
Now my nerves bad bc I’m waiting on a fendi scarf 🧣 I hope it’s in good condition 😒like it says
Oh no, don’t worry! I had many great experiences with them in the past aswell! Hope everything is fine with your purchase 🤞
@@LuMiLevelUp I hope so because they have been good with communicating if I have any questions