Hi there. You are more than welcome to buy any product as they come with a 30 days return policy. If you are not satisfied with the product you can return it within this period from the date the product was delivered. After which there is a 6 months warranty even with this if there is any kind of fading or breakage even then you can take a replacement. I would rather suggest you go for pure silver and gold product.
I bought a silver love ring from GIVA and I really loved it bcoz i used it all the time and doing all my work but still it is shining and same as i got..awsome experience and i already ordered another ring for me
I brought a rose gold ring for my gf and it was supposed to be ‘ sterling silver’ but after a day it all the paint went off and turned out to be copper
Hi Rashmi, We’re really sorry that your experience did not turn out as expected. We request you allow us a chance to rectify the issue you are facing. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
Hi Jasleen, We’re really sorry that your experience did not turn out as expected. We request you allow us a chance to rectify the issue you are facing. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
I am ready to invest my money on this brand as I want a jewellery that won't fade away its color anytime soon but, the experience of these people is changing my mind. I don't wanna risk my money!
Hi Gevanni! We thank you for your interest in investing your money in buying a jewellery. As we all understand any jewellery for that matter will fade with color at some given point of time. It totally depends on our usage.
Hi Poonam. We are sorry for the issue with the product. We are unable to find your account with us, so request you to share the order number or the invoice copy on escalations@giva.co so that we can have it verified in order to assist you further.
Hey, thank you for your interest in our products. We are sorry to say currently we don't have personalized mangalsutra, we do have a beautiful collection of personalized necklaces that you might love
Hey being a guy can you help me to choose a gift which is affordable for my guy? For a girl you can gift them jewellery or anything but choosing a gift for guys is damn tuff.
Actually silver jewellery needs to use carefully like after use one should wipe it with soft cloth then keep it in a closed box or zip lock bag but never keep all silver jewellery together...if using everyday then avoid direct contact of jewellery with water, perfume , any chemicals ... If proper care is taken silver will not get tarnish easily.
Hi Debadrita. You don't have to worry about normal splash of water. If you wish to keep the product going good for longer you can visit our web page where there are instructions on how to keep the product looking good for long. If you still need any further assistance please share your order number, so that we can guide you further.
Hello Shb Editz, There is no need to be worried about it. If you do not like the product you can have it returned for a full refund within the 30 days duration from the date the product was delivered. Even after 30 days if you wish to use the product and there is an issue, you may claim warranty for upto 6 months to receive a replacement.
Hi Priyanka. We would like to inform that you can get your GIVA jeweler replated in those rare cases where you face a plating or tarnishing issue. This service can be claimed from the GIVA app and Our Exclusive Brand Outlets, after 180 days from the date of delivery. For more information you can visit to GIVA website under FAQ you will get all the relevant details.
Hi Devyani. Please let us know if you are about to purchase through online or from a GIVA owned store or from any other platform, so that we can answer this question of yours in a mannered way as the rules for each differ. Or if you have already placed the order Please let us know your order number or invoice screen shot at escalations@giva.co
Hi Vedanti, We have added the link for the jewellery, you can check out the pictures and other details via this link. www.giva.co/products/silver-deer-heart-pendant?_pos=3&_psq=silver+deer&_ss=e&_v=1.0
Hi Arpita. If you have made a purchase already do share the order number or the invoice copy on escalations@giva.co so that we can have it verified and assist you further with it.
Hi Nisha. Normally a splash of water is okay but the plating will ware out if used while bathing. However, do share your order number or invoice copy on escalations@giva.co to check and assist further
No, its not good. I went to a Giva store and saw the items which has come for plating service. It was all pitch black. So when Anushka sharma says- “kala toh nehi padega” - its a lie
Hi Sudipta. Thank you for that feedback. I will have it shared with the relevant teams. They should be able to find out and make the necessary changes required for the product/s.
Our products feature a stunning rhodium coating, while the base metal is crafted from pure 925 sterling silver. Rest assured, you won't have to worry about any fading issues. We're committed to delivering both beauty and quality that lasts. Shine on with confidence!
Hi. With any product for that matter, there are instructions given on how to maintain the colour on the product for a longer period of time. If you follow those steps you will be able to use it for at least 6 to 7 months without any issues.
Hi. We are sorry to hear about your recent experience which did not turn out as expected. Please share your order number on escalations@giva.co and someone from our team will connect to have it resolved.
Hi there. We’re really sorry that your experience did not turn out as expected. We request you allow us a chance to rectify the issue you are facing. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
giva ke products kabhi n purchase karo mere sath scam air fraud kar diya hi in logo ne .. pahle to wrong product bheja aur return kiya to return hone ke baad warehouse pahuchne ke baad ye lo bol rhe hai ki all items recieved nhi huwa hai then uske baad ye log refund bhi nhi kiye mera 3199rs
Hi Altamas . We would like to express our sincere apologies for any inconvenience or discomfort you may have experienced. We kindly request you to share the order Id or email address at escalations@giva.co so we can work on it and resolve it at the earliest.
Hi Altamas , We’re really sorry that your experience did not turn out as expected. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
Dear Mahjabin. We’re sorry that your experience did not turn out as expected. Thank you for sharing the details we would like to inform you that within the next 24 hours, our team member will contact you.
Hi Isaa, We’re really sorry that your experience did not turn out as expected. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
Hi Arpita. As requested if you could share the detail needed we may be in a better position to assist you with the product once we have verified the details.
Hi Shaurya. We are sorry to hear about your experience. Could you please share the order number on escalations@giva.co so that we can have the issue looked into promptly.
Hi Afzal, We’re really sorry that your experience did not turn out as expected. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
Hello Vishal. We will be able to answer that question of yours if you share the registered mobile number and email address which was used in order to place the order. Once received we will be able to confirm all the information as required.
Hi Simran, We’re really sorry that your experience did not turn out as expected. We request you allow us a chance to rectify the issue you are facing. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted
I'm also looking to buy some GIVA earrings but after reading so many bad experience reviews I'm afraid that it's not a long lasting jewellery 😢
Hi there. You are more than welcome to buy any product as they come with a 30 days return policy. If you are not satisfied with the product you can return it within this period from the date the product was delivered. After which there is a 6 months warranty even with this if there is any kind of fading or breakage even then you can take a replacement. I would rather suggest you go for pure silver and gold product.
@@GIVAOfficialwill keep that in mind
.
I bought a silver love ring from GIVA and I really loved it bcoz i used it all the time and doing all my work but still it is shining and same as i got..awsome experience and i already ordered another ring for me
Thank you GIVA❤
I brought a rose gold ring for my gf and it was supposed to be ‘ sterling silver’ but after a day it all the paint went off and turned out to be copper
Moye moye
Because issprr gold ki electroplating hoti hai plus plating hone k baad isspr e coating aur hoti hai
My rose gold reindeer necklace got tanished , its really heart breaking,
Some GIVA products lose color even if you don't use them. Luckily, they exchanged it for me and it didn't lose color after that. Weird!!!!
Hi Rashmi, We’re really sorry that your experience did not turn out as expected. We request you allow us a chance to rectify the issue you are facing. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
@@GIVAOfficial is ur product now okay because I like the design but fearing to buy it because of negative comments
Is this a real silver? Can we sell it to local jewellery shops after we use it enough?
Can i refund my order?? If i am not satisfied
I am about to order SILVER ZIRCON ELEGANT LOOP RING but I’m worried that it will get fade away soon
Hi Jasleen, We’re really sorry that your experience did not turn out as expected. We request you allow us a chance to rectify the issue you are facing. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
I am ready to invest my money on this brand as I want a jewellery that won't fade away its color anytime soon but, the experience of these people is changing my mind. I don't wanna risk my money!
Hi Gevanni! We thank you for your interest in investing your money in buying a jewellery. As we all understand any jewellery for that matter will fade with color at some given point of time. It totally depends on our usage.
My Giva pendent Lost its shine and got tarnished after 3rd use.. its just painful
Hi Poonam. We are sorry for the issue with the product. We are unable to find your account with us, so request you to share the order number or the invoice copy on escalations@giva.co so that we can have it verified in order to assist you further.
@givaofficial do u have mangalsutra my mom want to buy one with names written on it .
Hey, thank you for your interest in our products. We are sorry to say currently we don't have personalized mangalsutra, we do have a beautiful collection of personalized necklaces that you might love
is that the rose gold deer heart or the silver one?
please tell me asap cuz i wanna order it for my girls bday
On the site you can find both colours.
Hey being a guy can you help me to choose a gift which is affordable for my guy?
For a girl you can gift them jewellery or anything but choosing a gift for guys is damn tuff.
@@sandhyadixit9029yes i can
@@sandhyadixit9029Hey , can you pls tell me what you gifted him 😅
Actually silver jewellery needs to use carefully like after use one should wipe it with soft cloth then keep it in a closed box or zip lock bag but never keep all silver jewellery together...if using everyday then avoid direct contact of jewellery with water, perfume , any chemicals ... If proper care is taken silver will not get tarnish easily.
Will it get tarnished if we get it wet on a daily basis?
Hi Debadrita. You don't have to worry about normal splash of water. If you wish to keep the product going good for longer you can visit our web page where there are instructions on how to keep the product looking good for long. If you still need any further assistance please share your order number, so that we can guide you further.
I have many clara and giva and other brands of silver jewellery using since one to two years still have the same shine because of proper care
If the jewelry colour got faded then what can i do ???
Hello Shb Editz, There is no need to be worried about it. If you do not like the product you can have it returned for a full refund within the 30 days duration from the date the product was delivered. Even after 30 days if you wish to use the product and there is an issue, you may claim warranty for upto 6 months to receive a replacement.
Can anyone explain what does it means by lifetime plating?
Hi Priyanka. We would like to inform that you can get your GIVA jeweler replated in those rare cases where you face a plating or tarnishing issue. This service can be claimed from the GIVA app and Our Exclusive Brand Outlets, after 180 days from the date of delivery. For more information you can visit to GIVA website under FAQ you will get all the relevant details.
I am about to order pendant from giva will you guys return it if it turns black
Hi Devyani. Please let us know if you are about to purchase through online or from a GIVA owned store or from any other platform, so that we can answer this question of yours in a mannered way as the rules for each differ. Or if you have already placed the order Please let us know your order number or invoice screen shot at escalations@giva.co
Link of the one ur wearing!
Hi Vedanti, We have added the link for the jewellery, you can check out the pictures and other details via this link.
www.giva.co/products/silver-deer-heart-pendant?_pos=3&_psq=silver+deer&_ss=e&_v=1.0
The color fades after some time of use.
Making it not suitable for daily use.🙂💔
Hi Arpita. If you have made a purchase already do share the order number or the invoice copy on escalations@giva.co so that we can have it verified and assist you further with it.
It will get black if we wear daily nd we bath by wearing it???
Hi Nisha. Normally a splash of water is okay but the plating will ware out if used while bathing. However, do share your order number or invoice copy on escalations@giva.co to check and assist further
No, its not good. I went to a Giva store and saw the items which has come for plating service. It was all pitch black. So when Anushka sharma says- “kala toh nehi padega” - its a lie
Hi Sudipta. Thank you for that feedback. I will have it shared with the relevant teams. They should be able to find out and make the necessary changes required for the product/s.
Will rings get tarnish?
Our products feature a stunning rhodium coating, while the base metal is crafted from pure 925 sterling silver. Rest assured, you won't have to worry about any fading issues. We're committed to delivering both beauty and quality that lasts. Shine on with confidence!
replied stating it wont get faded
@@GIVAOfficialcan we wear it everyday and is it ok if it gets wet
Its good but it's too thin for price
Hi Enchanted! Thank you for sharing your valuable feedback with us we will work on it.
Guys this brand is ridiculous don't buy anything , once you receive the order they don't help you return the product 😑
I want to purchase rose gold jhumki from your site…..can you tell me will its shining last or not….
Hi. With any product for that matter, there are instructions given on how to maintain the colour on the product for a longer period of time. If you follow those steps you will be able to use it for at least 6 to 7 months without any issues.
It's not real silver guys ...it's totally fake ..I just wore a GIVA necklace for only 2 times and it fully got rusted
Hi. We are sorry to hear about your recent experience which did not turn out as expected. Please share your order number on escalations@giva.co and someone from our team will connect to have it resolved.
Ye Chandi ke hote h kya
Nice
❤
Fake jewelry giva... I brought this anushka sharma deer heart pendant... But only after 20 days.. The color changee
Hi there. We’re really sorry that your experience did not turn out as expected. We request you allow us a chance to rectify the issue you are facing. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
Same here , usse kese theel kar sakte hai?
@@nmm4913 almunium foil se rub krna hai....
giva ke products kabhi n purchase karo mere sath scam air fraud kar diya hi in logo ne .. pahle to wrong product bheja aur return kiya to return hone ke baad warehouse pahuchne ke baad ye lo bol rhe hai ki all items recieved nhi huwa hai then uske baad ye log refund bhi nhi kiye mera 3199rs
Hi Altamas . We would like to express our sincere apologies for any inconvenience or discomfort you may have experienced. We kindly request you to share the order Id or email address at escalations@giva.co so we can work on it and resolve it at the earliest.
i am trying many times to your team but everytime your team are disappointed me .. please resolve my problem
Hi Altamas , We’re really sorry that your experience did not turn out as expected. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
Giva service is very poor and very bad i got very bad experience giva is take my jewellery not refund my money
Dear Mahjabin. We’re sorry that your experience did not turn out as expected. Thank you for sharing the details we would like to inform you that within the next 24 hours, our team member will contact you.
First time me hi ye aap logo k sath fraud kr dete hai
Hi Isaa, We’re really sorry that your experience did not turn out as expected. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
Worst experience:)
Hi Arpita. As requested if you could share the detail needed we may be in a better position to assist you with the product once we have verified the details.
Dont buy anything Worst customer care
Hi Shaurya. We are sorry to hear about your experience. Could you please share the order number on escalations@giva.co so that we can have the issue looked into promptly.
bad quality products..don't buy from them
Hi Chirag. Please let us know your invoice copy or order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
Worst Customer Service
Never ever buy 👎
Hi Afzal, We’re really sorry that your experience did not turn out as expected. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted.
@@GIVAOfficial Copy paste apology 😂😂😂
Hey giva mera product mene kal order kra ha kab tk aayega abhi shipping bhi nhi hua aur site pr dekha bhi nhi raha timing
Hello Vishal. We will be able to answer that question of yours if you share the registered mobile number and email address which was used in order to place the order. Once received we will be able to confirm all the information as required.
@givaofficial Same chain Maine liya tha bakwaas hai
Hi Simran, We’re really sorry that your experience did not turn out as expected. We request you allow us a chance to rectify the issue you are facing. Please let us know your order number at escalations@giva.co and we’ll promptly look into this and get it sorted