Introduction To Service Management Lifecycle | ITIL® Training Video
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- Опубликовано: 23 июл 2015
- 🔥 ITIL® 4 Foundation Certification Training Course: www.simplilearn.com/it-servic...
This is an introduction video to Service management lifecycle and this video takes you through Principles of IT Service Managements Which covers the key concepts related to service managements and also focus on stakeholder associated with service management.
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✅About ITIL 4 Managing Professional Program
This ITIL® Managing Professional (MP) Master’s Program provides practical and technical knowledge to pass the ITIL Managing Professional exam and obtain ITIL Managing Professional designation. This program covers the key concepts necessary to run IT-enabled products, services, teams, and workflows.
✅Program objectives
The ITIL framework was developed as a source of best practices for service management and is used globally by organizations to establish and improve their IT operations. ITIL 4 is the latest version of the world’s most popular ITSM framework. This ITIL Managing Professional program will take you through the following four ITIL modules to help you achieve the ITIL Managing Professional (MP) designation.
ITIL 4 Strategist: Direct, Plan, and Improve
ITIL 4 Specialist: Create, Deliver, and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High-Velocity IT
✅Prerequisite
Learners need to possess an undergraduate degree or a high school diploma in any discipline, as may be prevalent and accepted in their respective country of residence and/or work.Passed the ITIL 4 Foundation examination.
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I've been watching the CBT Nuggets course on this topic and I must say that I find the info in this video much easier to understand. I love that the information is presented in a straight forward manner. Great Job!
Thanks :) If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?
Great video!!! Thank you for sharing.
You are welcome Qiulin :) If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?
Thank you for sharing the knowledge.
You are welcome :) If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?
Very Nice & easy to understand.
Thanks Arabind :) If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?
Informative Video
this is a better summary..
Thanks :) If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?
very nicely explained.
Thanks Pranay :) If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?
So cool
Thanks :) If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?
4 yrs exp in IT Service desk analyst
very nicee..
+Ram Prasad
Thank You!!
+Ram Prasad is this all you need to write the exam?
+Paolo Raimondi I don't think so. You will need the latest dumps to clear the exam. You should be able to get it from the internet or check with people who have recently cleared this exam.And of course, who're ready to share with you. I wrote this exam in 2011. Good Luck!
ok thanks
good
Thanks Gaurav :) If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?
ok lets say a user reported an issue with his/her computer using online
reporting or by sending email or leaving a voice mail. but the message
was missing key information like computer serial number or location of
the computer in the company etc. My question, do you log a ticket or log
a ticket and put it on pending waiting for the user to call back with
full info? Thank you.
Hi Mark
You can have all your queries answered by signing up for the course: www.simplilearn.com/it-service-management/itil-foundation-training?
We can log a ticket and put in pending user to followup.
Depending on your helpdesk process determines which action to take. Now good customer service and a really good way to keep or get your SAT score up is to log the ticket, documents with all information provided. Then use basic follow-up skills. In your example they either emailed or called and left a voicemail. So a good helpdesk agent would follow up with an email back to the customer with a simple first response macro indicating that we or I have received your compliant or concern, however in order to assist you I require the following.... Same with a VM, use your VM system to get a call back number and return the call, at the very least leave a voicemail and then document your ticket accordingly. And then you place the ticket in pending status.
Nice
Good question
Where can we download your PPT? Thanks
+Rashid Tlemcani Hi,
You can download our free E-books by clicking the following link
www.simplilearn.com/itil-certification-complete-guide-pdf?SC&
99
+Simplilearn cllli
+Simplilearn - Thank you for the Link
It says access denied.
Has anyone passed the test I have some questions
900th 👍
Hi Lakshmi, thanks for watching our video. Cheers!
After I watch this, I can go write the exam?
This only covers a quarter of the pie so no
Hi Paolo
If you are thinking of signing up for the course, please click on the link for more information: www.simplilearn.com/it-service-management/itil-foundation-training?