ITIL - What is it? (Introduction & Best Practices)
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- Опубликовано: 27 сен 2024
- www.sysaid.com...
Understanding the ins and outs of technology terms doesn't need to be difficult. In this video, we explain the commonly searched phrase "what is ITIL" and outline how viewers can use it to their benefit.
Businesses need their IT hardware and software to work for them in successful and efficient ways. The hope when discussing IT service management is that all IT services will always work together in the best possible ways to help a business meet its specific needs and short- and long-term goals.
To achieve stellar IT service management, a business benefits the most from extra guidance. Improved IT service management can happen when following the ITIL framework. What is this framework? Formerly known as the Information Technology Infrastructure Library, it is a popular method for handling ITSM. This framework is a time-tested general set of standard instructions or recipe for the best IT service management practices known to benefit any type of business. These recommendations cover a wide range of areas like procedures, training programs and customizing ITSM to a company's needs at various levels. Business leaders can apply these practices, which include topic-focused checklists and tasks, to any of their specific ITSM plans. The best part is that this guidance can work for a business no matter how small it is when it starts out or how large it becomes as it grows and prospers.
ITIL recommendations have existed in various offline and online reference forms since the 1980's. As technologies and business needs have changed over the years, this incredible best practices guide has been updated to provide new terms and definitions and relevant modern insights into information technology service management. It's important to keep in mind that like a chef with a recipe, IT managers and other leaders at any business can pick which instructions to use for their specific situation. ITIL is merely a guide that a business can customize to fit its needs.
SysAid's IT tool integration software includes this amazing framework of suggestions designed to make ITSM easier.
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Now I want to eat pizza 🍕. And I still don’t understand ITIL
for example: in your company if you don't know how to manage your IT department (provides IT services like, helpdesk, SLA,how your password policy should be, how to safe your data in-case of earthquake, disaster recovery, etc...), they(ITIL people) guide you how to manage the services. you just have to follow their rules and have certification from them. Now come to the point: i want to give a project to you, before that i'll check you whether you are following IT standards or not, How can i check...?, if you show me your ITIL certificate then i came to know that oohhh this guy has ITIL certificate and he is following rules..i can give project to him
@@Kosantosh Thank you..U r the hero we need
That happened cause you got distracted by pizza. Lol
JAJAJAJA
Same😂
DUDE. I've always preached that comedy belongs in IT instructional videos. Well done, sir. Good form!
Sounds like more corporate hot air. And after 25 years in the tech industry your video is making me think I should just open a pizza joint.
I couldn’t agree more!
High 5 for the introduction bro
The intro most def deserves a thuglife moment meme 😎
Thanks for the video! Recruiting for a role that requires ITIL knowledge and experience. Very helpful to figure what on the world the tool is. Thanks from an IT Recruiter! ✌🏾💜😊
Jessica Hicks if you don’t mind me asking the name of the position you’re recruiting for? it’ll help with the job search process 😊
You explained in 3 minutes what my teacher failed to explain in 15 minutes, thanks bud.
i bet your teacher hasn't eat a pizza
what is ITIL ?
this guy : the best Services possible
Indonesian : baned from social media.
the part that needed best service
Best overall intro/explanation over Cobit, TOGAF and SABSA
ITIL stands for "I Think I'm Lost".
Itil jawa ?
You killed it mate! I have watched about 6 videos each about 10mins minimum but this 3mins video gave me more clarity than all combined.
I've watched several ITIL explanation videos and this video explains it the best.
Very inspiring!!! You changed my life. Thank you. I feel like a new person now
not clear at all, this doesnt even tell you what ITIL is other than an IT management technology but doesnt go in depth about how it stands out from other ones or what it does exactly, like how does it manage your IT stuff?
Such amazing content, please add more videos in this series
This video feels so friendly!
...
And makes me hungry for pizza...!
Absolutely loved your video. This was the best way for me to get hyped to study for the certification.
Sexi
Sex
Makasih
Depresi
Man I'm glad I found this video. Now I'll know how to address the topic on interviews
I wish this was a learning course because I could actually learn from you!
ruclips.net/video/w86rotpPU1Q/видео.html .
Wow - one of a kind learning video for business-it-focused matters. Thank you so much, this video is great! Greetings from Germany.
That was the best introduction to ITIL. Thank you!
dude, you made ITIL sound cool. bravo
Thank you doe sharing, very helpful. I am hungry and need a slice now! :)
You had me at "Pizza" 😂 That pizza image was spectacular! LOL Nice video!
So it’s basically a manual which we should refer to before starting a business like we refer to a manual before assembling a toy or a puzzle or an electronic device...
Funny Intro because that's EXACTLY what I said before I looked this video up
I come here to learn what is ITIL, ends up I'm giggling every time he said ITIL since it has weird meaning in Bahasa Indonesia.
This was a lifesaver
Informative and on point
If only all teachers had that charm, no student would ever quit their studies
So how would you write that you have itil knowledge in your resume? On skills? Soft skills?
If you're certified, you'd put it under education/training/certifications.
Thankyou ! Really easy to understand and help me alot with my paper!
Then what's the difference between QMS and ITIL? Because QMS also has work instructions and guidelines to help all people from the V model to improve their work and to delived in the end , the best products to our clients, in order to meet or exceed theirs expectations...How collaborates together ITIL and QMS? Is ITIL the same as concept in a factory and in a software company?
thank you
It's an ad. What is it exactly? I use bullet points to outline things.
wow impressive they got Riz Ahmed for this video
at 0:18 I thought for sure he was going to say "And of course, how does dejavu work"
Trik jalan
Amazing...
I honestly cannot discern if this is supposed to be helpful in any way or full on parody. Thanks for the clarification!
Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.
So it is just fancy acronym for quite obvious methods, that would companies use anyway?
hahaha the best start of the video
After watching the video, my next question is what is ITIL?
Could you tell me what are the most important details to get from the customer when you want to record into issue tracking system?
That intro though haha
I have a question is ITIL framework suitable for Cloud Adoption, or it is a process to manage and maintain the business continuity?
It's a best-practice methodology - which can be applied in many areas of the business.
SysAid Hi there, I have a cloud adoption project! Can ITIL help me to process the migration from local infrastructure to cloud infrastructure?
@@rafal2385 ITIL as a methodology or framework could most certainly help with your cloud migration project. If you consider what the process of a cloud migration is, you could easily tie these into the relevant processes. I expect you would be performing the migration in a staggered approach; this could be supported by a strong change control process that ensures your risks and impacts are accounted for while also laying out a clear implementation and testing structure. Incident management would allow you to capture any unexpected issues that occurred post-migration stage and provide learning opportunities to improve on the next cycle. And configuration management would ensure that you maintain a clear picture of your infrastructure as you progress on your migration journey. I hope this goes some way to helping. And it goes with out saying that a great tool will go a long way as well! :)
sorry guys, but i am really confused, which programming languages should we use to implement itil or is it a programming language by itself? thx i am really new with those stuffs. ::)
In my country Indonesia ITIL means totally different!
is ITIL for IT the same thing the OSI model is for networking ?
too load background music ... why dude ?
In Indonesia ITIL means something different
Ahahaha itil in sundanese is meki
Good friendly introduction. Follow ups?
thanks! 😁
Is this an IT topic or a Culinary topic??
Gooday sir, my company (the state gov) is far behind the times, so is now offering ITIL training to us all on the back burner. Haven't we passed this? If so, what is the current standard?
ITIL = bullshit ; for all my experience (15+ years in business) customer envolvement and experience outweighs all the AI automation.
soo why is it called a library? is it cause it changes and gets updated every time?
It's not a lbrary, Afsar. It's a set of guidelines.
1:05 Pizza
2:05 ITIL
Better to not have this background music. at least make it lower since we do not want to enjoy music but we want to learn. I studied multimedia in education and this kind of video is not right way for teaching. hope you success.
love it!!!!!!! lol
great video but the background music was too loud
Distracted by pizza slice 🍕.
Music is very loud!
This explanation needs more elevator music... The fact your editor knows how to add music to the background doesnt need he must do it.
Who is the guy?
I'm applying for a job and it says that ITIL experience would be needed. What exactly does that mean? What would I be doing? I currently work in IT Technical support so maybe it is something I have already been involved in
Only you would know if you have ITIL experience. This video simpy explains what ITIL is, in a nutshell.
If you work I. Tech support you have itil experience but you just don’t know it.
Bon apetit 😄 BTW good explanation!!
The video starts at 00:44, thank me later
Actually it is pronounced it-ill, not eye-tull. It is only when it moved state-side did our colonial cousins change the pronunciation (and not for the first time :-) )
good information, but this guy clearly doesn't know anything about pizza
I'm actually a chef about to do this course lol
didnt explain anything.... just made me hungry
lol
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I just opened my pizza shop 😂
Hilarious!
Annoying fake positivity. Just stay authentic.
Any Javanese here?
Best way to make money come up with something like ITay then make money. IBM is doing it, why not you 🤣🤣
LMAO
?? ?
Why are we here?😭
0:40 Thank me later
45 seconds on nonsense waffle before you even get to any information in a 3 minute video.
Yeah I wont even bother finishing.
So.. I misunderstood for a long time about itil... I thought itil means a single of nut.. delicious nut.. even rather wet.
Thanks for explaining about ITIL..
itil badheg. LOL
Too much drama for me
Two things, God is spelt with a capital "G", second why do presenters in videos like this talk as if they are talking to 10 year olds ?, I beg you, dispense with cheesy anecdotes. Being about IT, try use and actual IT example and not pizza !!
Too much waffle! What is it?
Guidelines on how to run an IT Dept. Mainly larger sized ones and not small mom and pop sized. But I'm sure there are things you could apply to both
lol
if you go to the country of Indonesia, don't say itil. because the language is very rude to say 🤣🤣🤣🤣
This is painfully unfunny.
Hahaha
Itil itu puki bau bau
This is a BS videos, nothing in it
Waht a dumb analogy
I didn't find unique ....sorry bro
This was so generic that it was useless
ITIL in 🇮🇩 😂
What this it!!!! But we like it
MMCK WKWK
Just passed my ITIL SO Exam.. Finally!
This video makes me want to puke, ITIL seems like a waste of money just for a certificate to get a job in some areas.
Get to the point mate!!!! Pizza, water, God ......really???
Currently taking some ITIL training to better my chances at advance in Cybersecurity. I've been an analyst for 6 years and am looking to move into a leadership and decision-making position. I really appreciate this video. ITIL is clear to me now, thanks :)
BAD example. To make a Pizza Gluten Free you have to start from scratch, not only exchange the flour. Take a look at gluten free recipes.
You could've looked this up, to assure that your main example and message is correct !
Lots of distracting music. Though it's a good vid.
Killer introduction .. and Thank you for not using Bright white background